Customer Reviews

Local Reviews
for Minnesota and Wisconsin

Rated 4.8 out of 5 stars based on 112 customer reviews


Map of Golden Valley, MN

Done quickly,




The estimate was accurate. The technician was on time and knowledgeable. The repair was priced at roughly half of the stove price when new.


Map of Eden Prairie, MN

Refrigerator Repair





Map of Minneapolis, MN

Great Service




Hung is very great asset to the company. He is very polite , knowledgeable and makes sure the job done right. Very impressive person.


Map of Minnetonka, MN

Wall Oven Repair




I explained the oven problem over the phone and gave the serial and model numbers. They notified me the night before of the time frame, and called when the technician was on the way. Ryan arrived on time with the needed control panel part in hand. Ryan was very efficient and professional, and installed it quickly. He was personable and friendly, and explained what he was doing and the cost. I used Twin Cities Appliance to repair a dishwasher before, and that was excellent service too.


Map of Minneapolis, MN

Owner





Map of Minneapolis, MN

Good service




Prompt and helpful


Map of Ramsey, MN

GREAT JOB,




WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.


Map of Hopkins, MN

Got the job done, but not a good $ value




The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.


Map of Roseville, MN

Great




Very professional, quick diagnosis and fixed on the spot


Map of Eden Prairie, MN

Great Service!




Old, but quality made washer had minor repair needed but problem could develop again unless a new part is ordered and installed. The technician gave me the options which was appreciated and now I can decide on a course of action since a second service call drive charge would be waived if I decide on new part installation within 30-days. Nice to have options! Thanks.


Amazing Service




We are extremely happy with the service we received.The technician was knowledgable and very friendly.


Ice maker




Very professional


Great fast service!!




Definitely will use them and recommend them for all appliance service!


Paul




Very good service


Excellent service and results




Jay was very personable, professional, and thorough, explaining the issue in detail. He completed the service call perfectly.


Kathy




It was a very good experience. I was told how long it would take and how much it would cost. Everything was done very professionally.


Dishwasher diagnosis





review





Sarah




Was given a 8-11 window...he arrived before 9 which was great! Was polite and helpful..super pleased!


great service, and on time




knowledgeable, on time, very promt


Quick washer fix




Grateful to get service so quickly. Good response to evening online request. Happy to fix instead of replace.


Jannel




Nate’s been here numerous times and is always nice, informative and does a great job


Dryer service




Twin City Appliance - Mike T did an excellent job in a timely manner. My husband didn't have to worry about fixing. Thank you!!!


Response from Twin Cities Appliance:

Thanks Dorothy- Glad we could get it done quickly and cross one off the to do list!


Great customer service!





Wonderful service!




Great service and very good about scheduling appointments! Highly recommend!


Sharmeen al-jaff
Sharmeen al-jaff

5 out of 5 stars

posted 4 weeks ago

Twin Cities Appliance Service was amazing to work with. Their staff was very helpful while I was trying to setup the appointment and provided me with very clear instructions. Ryan Williams, the technician that repaired my refrigerator, was professional, well mannered and did a very nice job explaining things as well as answering questions. Thank you for an outstanding service. I highly recommend Twin Cities Appliance Service.

Molly Kundinger
Molly Kundinger

5 out of 5 stars

posted 1 week ago

Dennis was just fabulous. He fixed both our refrigerator water dispenser and dishwasher. He didn't leave until they were both running beautifully. Even though they had to order parts, it only took an extra couple days. The communication from TC Appliance is impeccable. I HIGHLY recommend.

Christie Speak
Christie Speak

5 out of 5 stars

posted 14 minutes ago

I called four other refrigeration repair places and Twin Cities was the easiest to work with! Others didn’t want to set an appointment without collecting the service fee up front and collecting money for potential parts needed. Some told me they get back with me in 48-72 hours! My fridge was leaking water onto my wood floor causing it to get damaged! Twin Cities understood my predicament and was reasonable. They will always be my first call from now on.

Chris Weber
Chris Weber

5 out of 5 stars

posted 2 weeks ago

They were very responsive to our need - right before the fourth. Their service tracking link is extremely helpful. The service tech was great. Highly recommend.