Customer Reviews

Local Reviews
for Minnesota and Wisconsin

Rated 4.8 out of 5 stars based on 233 customer reviews

Map of Minneapolis, MN

Great service, quick and efficient

Prompt and courteous. Completed repair

Map of Eagan, MN

Excellent service!

Jim is very pleasant and knows what he is doing!

Map of Wayzata, MN


Josh was very helpful. Great attitude.

Map of Eagan, MN


Map of Minneapolis, MN


Great service! Knowledgeable & professional!

Map of Saint Paul, MN

Amazing Customer Service

Map of Inver Grove Heights, MN

good service attitude

Map of Scandia, MN

Dryer Repair

Very prompt and efficient. Great communication regarding service tech arrival time. Only quirk was the service tech had to borrow a ladder from us to get to the gas shut off.

Map of Minneapolis, MN

Knowledgeable and helpful

Map of North Saint Paul, MN

Dryer repair


Tech came out to our house. Didn't order the part yet that was covered under warrenty becasue they had to be sure it was that part. Charged us $99 to tell us it was that part and then wanted another $100 + shipping fees to get the part replaced. Was told by Maytag would have the part replaced for a total of $99.75. Paid the man just to leave.

Response from Twin Cities Appliance:

Im sorry that you were misled by the Maytag customer service rep- Our service call is 97.95 which includes a full diagnosis of what is wrong. From there the technician would explain if any parts or labor would be needed at any additional costs. We took the tub out of your washer to inspect and at that point a decision on which way to go was made to stop repairs. You were not charged anything more than our trip and diagnosis charge.

The extra mile

Not only did Tim go above and beyond to ensure our repair was covered, the tech at our house took the time to explain everything he did and what could have caused it to fail in the first place.

It's working

Wish the warranty was better

Great service

Dave is a great employee!

Dave is a great employee! Very friendly and helpful and willing to answer any questions I had. I appreciate when things are explained to me so I can use the information I have learned in the future to possibly resolve a simple issue. Thanks so much! It would be nice to receive the appointment time a little earlier than the afternoon before the appt though. It makes it difficult to plan for when I have to keep all day open. If you could choose morning vs afternoon, that would help.

Great Service!

Quick service

Very knowledgeable technician and the service was quick.

Great service!

Josh understood the symptoms I described having with the microwave and was quick and thorough with the remedy. Work was explained as he did it and Josh offered next steps if it should happen again.

Very helpful, knowledgeable, and thorough

Ryan took the extra step to look for hidden or underlying issues with our water sensor

Excellent Service

Jay was excellent. He explained what was wrong and how he was going to repair it. He answered all my questions. He was professional and courteous ans went the extra mile to clean up everything before he left. Thanks Jay.

Great job!

Nate was courteous, on time, professional and did exactly what he said he'd do. I would use him again.

very happy with service

I really liked the technician tracking system--very slick!

Prompt service

Jasper; Senior building engineer

Prompt service, excellent knowledge base

Great job with excellent knowledge