Customer Reviews

Local Reviews
for Minnesota and Wisconsin

Rated 4.8 out of 5 stars based on 127 customer reviews


Map of Minneapolis, MN

On time. Competent service person. Did the job quickly.





Map of Becker, MN

Super service!




I as very much impressed with Lucas when he came to my house. He removed his shoes and was very polite. His expertise and solutions to my problem with my refrigerator we’re very much appreciated. He explained everything to me and promised results that were acceptable. I would wholly recommend Lucas and Twin City Appliance to anyone having appliance issues. Thank you!


Map of New Hope, MN

Very nice technician, quick, price way too high for 5 minutes.





Map of Coon Rapids, MN

Great service!




Very professional, fixed my issue quickly and effectively. Went above and beyond showing me all of the features my fridge has.


Map of Saint Paul, MN

Great service. Friendly





Map of Apple Valley, MN

Ice cube replacement




Good as it could get


Map of Eden Prairie, MN

Honest company!




I called with an issue with my bottom pull out freezer. Once I explained the issue - rather than just scheduled an appointment (which was my intent) the employees there told me of a potential easy fix I could try on my own. Worked great. And when I need service in the future they will be the first I call! Thank you for being an honest business looking to solve problems over making a profit!


Response from Twin Cities Appliance:

Thanks Kristen- Glad we could help you out!!


Map of Anoka, MN

Wonderful Service!!!




Repair technician definitely "knew his stuff". He was polite, expedient and highly skilled. He was able to detect and fix the problem quickly with a good attitude.


Map of Minneapolis, MN

Fast Technician.




Once he got on our property he completed his tasks in short order.


Map of Minneapolis, MN

Great tech




Tech was a great guy and had my dishwasher door fixed pretty quick


On-time, courteous service




Professional service. Am very satisfied.


Great service





Excellent - Will Call Again if Needed!




Was last stop on a busy day for the Fridge guy. He was excellent, thorough and did not rush through even though after hours and fixed the issue. Was covered through Whirlpool warranty (thanks) so do not know what cost would have been.


GREAT SERVICE




YOUR SERVICE WAS GREAT SERVICE MAN WAS ON TIME AND EXPLAINED WHAT HE WAS GOING TO DO AND IT WAS DONE IN A TIMELY MATTER -----WILL CALL YOUR COMPANY AGAIN----


The technician, Phil, was very knowledgeable and professional.




Twin Cities Appliance Service was exceptional to work with. Their emails and phone calls to confirm appointments were very helpful. They supplied me with the best technician, Phil, who solved my refrigerator problem quickly. He also gave me helpful tips on maintenance. I will recommend this company to anyone who needs this type of service.


Done quickly,




The estimate was accurate. The technician was on time and knowledgeable. The repair was priced at roughly half of the stove price when new.


Refrigerator Repair





Great Service




Hung is very great asset to the company. He is very polite , knowledgeable and makes sure the job done right. Very impressive person.


Wall Oven Repair




I explained the oven problem over the phone and gave the serial and model numbers. They notified me the night before of the time frame, and called when the technician was on the way. Ryan arrived on time with the needed control panel part in hand. Ryan was very efficient and professional, and installed it quickly. He was personable and friendly, and explained what he was doing and the cost. I used Twin Cities Appliance to repair a dishwasher before, and that was excellent service too.


Owner





Good service




Prompt and helpful


GREAT JOB,




WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.


Got the job done, but not a good $ value




The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.


Great




Very professional, quick diagnosis and fixed on the spot


Great Service!




Old, but quality made washer had minor repair needed but problem could develop again unless a new part is ordered and installed. The technician gave me the options which was appreciated and now I can decide on a course of action since a second service call drive charge would be waived if I decide on new part installation within 30-days. Nice to have options! Thanks.