"Customer reports that fridge is not cooling well in either section. Found evaporator frozen over, getting no air flow through coil. Thawed evaporator. Found that one of the heater connections was not plugged in all the way. Plugged heater back in. No other issues found. Advised customer to give it 24 hours to cool back to normal temps."

"Customer reports that upper rack is falling down, will not stay in place. Replaced upper rack adjusters.$266.60 CC Auth# 99A4JC; used 1 W10712395 (Rack adjusters) from stock"

"Customer reports that dryer is noisy. Replaced idler pulley, drum rollers, and belt. Sounds normal now, all ops ok.$314.40 CC Auth# 3T9P4M; used 1 4392067 (Dryer kit) from stock"

"Customer reports that washer is not spinning the water out of the clothes. When it attempts to spin the basket, agitator spins instead. Shifter is moving between agitate and spin positions ok, needs gear case repair. Gave estimate for repair $747.64. Customer declined repair.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Splutch kit) and 1 W10528947 (Basket hub) and 1 Shipping (Shipping)"

"Installed control board that was ordered. Tested machine, no leaks and no faults, dishwasher is operating correctly now. However, it still makes the groaning sound and customer feels that this machine is going to be too loud for them. Advised customer to reach out to customer service to see if machine can be exchanged with a different model."