Twin Cities Appliance Service Center was founded by Hugo Koyonen in Minneapolis MN on March 17th, 1957. Hugo came into the industry from Donaldson’s Department Store chain where he was the Appliance/Television Service Manager. Over the years, our company has grown into a 16 employee operation to accommodate all your Whirlpool brand service needs.
Twin Cities Appliance has been chosen by the Whirlpool Corporation as the only Factory Certified Care Company in the State of Minnesota. We strive hard to maintain our standing with all of our In Home Service Providers (IHSP’s) being factory trained on the latest products and procedures to get you the highest quality service possible. All staff members also are up to speed on product information as it comes out to start you service experience off on the right foot.
Over the last 59 years, our goal has always been to put the customer first. Relying on your reviews are one of the keys to our business. Have a parts need? Give us a call. We can get you the part without ever leaving your front door. Want to come in and ask questions? Our full time parts department is here to help with over 40 years of experience.
- Our factory-trained, in-home service professionals arrive with plenty of experience, and professional black shirt/ black pant uniforms.
- Our company uses the latest software to ensure they arrive at your home in the timeliest manner with a call the day before and a call on the way if you choose.
- We stock over 126 of the fastest -moving parts we use on a regular basis in our trucks. If we don’t have the part, 95% of the parts can be delivered within 2 days to you.
- Hand held computers give our technicians immediate access to data for all aspects of the service call to better serve you.
I've used Twin Cities Appliance for four visits across two warranty repairs in the last two year. I love their communication! They call and email me the day before as a reminder, and I get a call 15-30 minutes before the technician arrival. Their communication for a service company is second to none.
Both technicians I've worked with are also very courteous and I have never had any concerns letting any of them into my home. They even take their shoes off without being asked.
I will continue to use Twin Cities Appliance in the future.