Twin Cities Appliance Service Center was founded by Hugo Koyonen in Minneapolis MN on March 17th, 1957. Hugo came into the industry from Donaldson’s Department Store chain where he was the Appliance/Television Service Manager. Over the years, our company has grown into a 16 employee operation to accommodate all your Whirlpool brand service needs.
Twin Cities Appliance has been chosen by the Whirlpool Corporation as the only Factory Certified Care Company in the State of Minnesota. We strive hard to maintain our standing with all of our In Home Service Providers (IHSP’s) being factory trained on the latest products and procedures to get you the highest quality service possible. All staff members also are up to speed on product information as it comes out to start you service experience off on the right foot.
Over the last 59 years, our goal has always been to put the customer first. Relying on your reviews are one of the keys to our business. Have a parts need? Give us a call. We can get you the part without ever leaving your front door. Want to come in and ask questions? Our full time parts department is here to help with over 40 years of experience.
- Our factory-trained, in-home service professionals arrive with plenty of experience, and professional black shirt/ black pant uniforms.
- Our company uses the latest software to ensure they arrive at your home in the timeliest manner with a call the day before and a call on the way if you choose.
- We stock over 126 of the fastest -moving parts we use on a regular basis in our trucks. If we don’t have the part, 95% of the parts can be delivered within 2 days to you.
- Hand held computers give our technicians immediate access to data for all aspects of the service call to better serve you.
I had an excellent experience! I've had so many frustrating experiences with poor customer service over the past several years, and I'm a very reasonable and pleasant customer. Angie was OUTSTANDING! Probably one of THE best customer service reps I've talked with. My freezer door wouldn't close right, all the food drawers broke, and my past experience with my third party warranty company has been terrible. I paid for an "extended warranty" at the time of purchase, but when I needed repairs, they referred to most of my issues as "cosmetic" (i.e. cheaply manufactured food drawers which broke after one year of gentle use), and refused to cover it. Cosmetic? Really? I call it functional. Angie called them and was a great negotiator to get my door fixed and one of the drawers fixed. She kept in close communication with me through the whole thing. She gets a GOLD STAR in my book. And the technician, Jared, did a wonderful job. Thank you! I wish they could all be like you guys. You have an awesome team!