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for Woodbury, MN
Replaced water inlet valve assembly on year old washer
Randa - Woodbury, MN
Makes me wonder if it will continue to be a problem in the future.
JENN Air combo repair
Afshin - Woodbury, MN
Easy to schedule
Kelly - Woodbury, MN
The gentleman was prompt and knowledgeable! I had no idea my issue wasn’t really an issue at all! Would highly recommend this company!
Robert - Woodbury, MN
I would have to say he was not very friendly and seemed to be in a hurry. We mentioned a problem with the stabilization of washer and abruptly said we don’t do that.
Carol - Woodbury, MN
Explained options so decision could be made. Took over week for service call without working refrigerator.
great service. he was very personable.
Connie - Woodbury, MN
Whirlpool Fridge De-icing
Michelle - Woodbury, MN
Jared did a great job. He knew what the issue was and fixed it quickly. Thank you!!!
Very Helpful and Knowledgeable
Season Villas - Woodbury, MN
Raja - Woodbury, MN
Aaron was great. Also, I loved the automated system for his arrival estimate.
Brian - Woodbury, MN
Kenneth - Woodbury, MN
Mike was very cordial and experienced. Did a great job!
Elizabeth - Woodbury, MN
Knew what he was doing. On time. Courteous.
Dave was very knowledgeable and provided fantastic service.
Jacqueline - Woodbury, MN
Very professional- great service
Justin - Woodbury, MN
Mike did a nice job. He was timely and professional with the repair. I would be happy with him as my repairman again
Lily - Woodbury, MN
Frank - Woodbury, MN
The wife was very impressed at how quick and efficiently the repair service went. She isn’t easily impressed!
Very accommodating to our schedule and communicated well.
Bob - Woodbury, MN
Did a good job and in particular in dealing with the manufacturer on the warranty issues and in getting a replacement.
Bob - Woodbury, MN
Jared was very professional and I think gave it all he had in trying to repair our frig. Also knew when to call it quits and tell the manufacturer it needed to be replaced.
good service, serviceman was very nice.
Karl - Woodbury, MN
Marge - Woodbury, MN
Top notch service!!!!
Steven kroeker - Woodbury, MN
Jared. Was great. We had it serviced a year ago and it was never resolved. It currently works better then we we first had it installed. Thank you Jared
Barbara - Woodbury, MN
Jared has fixed appliances here in the past. He’s very intelligent!
Jane - Woodbury, MN
Dave was able to quickly diagnose the problem and already anticipated it because he had the parts on the truck, then fixed it and left the area impeccably clean.
Dena - Woodbury, MN
very good service
Peter - Woodbury, MN
All service technicians arrived within the window provided. the on-line app was very helpful in tracking where the technician was. Technicians were informative, and provided good advise for operating appliances> Unfortunately, the build/design quality of my Whirlpool appliances is poor.
GAS RANGE WHIRLPOOL WFG381LVS "Ms pic.There was a loud clicking noise but no spark or ignition. Spark was ending at the bottom of the ignitor. Replaced the ignitor and it tested good 3times in a row, then tested good to 350."
DRYER WHIRLPOOL WGD72HEDW0 "Dryer ..checked dryer operation,checked dryer heat and cycle ,,,dryer heating good gas valve heating good ,dryer cycle is short cycling .checked air flow with meter and checked vent ,meter shows poor air flow ,vent needs cleaning ,,causing long dry times ,bill customer for service"
DRYER MAYTAG MDG9606AWW "Dryer ...checked dryer operation ,,ran and found dryer is noisey and squeaking ,,found drum support rollers are worn and bad ,,replaced drum support rollers .tested operation all working good ,; used 2 12001541 (DRUM ROLLER) from stock"
WASHER MAYTAG MVWC565FW1 "Washer . .checked washer operation ,,washer leaking oil on floor ,found transmission ,leaking oil ..replaced transmission and clutch kit .tested operation all working good .; used 1 W10721967 (CLUTCH/SPLUTCH KIT) from stock"
MICROWAVE JENN-AIR JMC2430DS01 Left side door switch is not making contact. When you press in on the left side of door when closed you can hear the micro switch contact close. As long an you maintain that microswitch being closed unit will continue to work. Ordering hinges so door will close fully. Also sliding arm assembley has pop rivet that needs to be removed. Pop rivet should be included with new arm. Rivet tool needed for repair. Allow two job lengths unit will have to be pulled out to fix. Returning new part box has been opened was sent with mixed merchandise tag. Part itself still in original plastic with plastic strapping not broken.; ordrng 2 W10874474 (hinge-door)s and 1 WPW10128850 (arm)
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Check unit over for cooling issue and found unit running and no frost pattern. Rescheduling call for oct 9th and need to install dye drier and recharge system and look for leak or restriction.; schdld next appmnt for 10/9 WED !
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Check fridge over for cooling issue in fresh food section and found temps running in the fifties and -1 in freezer section. Pulled fresh food evap cover and verify no ice build up and no corrosion seen on wire harness. Verify evap fan is working but did notice evap cover was missing screws. Replace thermistor harness and install evap cover with screws. Ordering control board kit and evaporator cover do to one of the mounting tabs were broken off. Rescheduling call for next Wednesday.; ordrng 1 W10878992 (cntrl-elec) and 1 WPW10501260 (cover-evap), used 1 WPW10277799 (WIRE HARNESS) from stock"
WASHER WHIRLPOOL WTW5000DW2 Customer complaint only getting 3to 4 inches of water let them know this is a low water machine. Checked for any error codes only error code is stuck key. Ran load size calibration through diagnostics. Unit filling cold valve good water pressure hot valve good water pressure. Also let customer know while in sensing unit may stop filling to help determine load size and may fill more. Unit is running normally. Diagram inside door pic taken may be causing confusion to the expectation of water fill level. Talked directly to whirlpool to confirm expected water level. Diagram not indicative of water level. Deep water level 2fills approximately with 2 gallons more of water. Per whirlpool specs working fine.
OVEN KITCHENAID KSGG700EBS1 Checked convention operation convection fan is cycling unit preheat time is normal. Customer states issue is more with temperature being off in convection verses normal bake. Unit does use convection convert but that is not what they are referring to. Unit successfully lighting every time and temp is looking correct. Unable to replicate complaint.
REFRIGERATOR KITCHENAID KRSC500ESS00 Found ice maker not turning. Put into diag mode. Ice maker timed out. Pulled cover. Found tray bent and gear stripped in unit. Needs ice maker. Quoted 85.90 for labor and 87.25 for the ice maker Cust wants to discuss with hubby and will call into office if repairing unit. Collected svc call.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Found unit tripping breaker again. Checked breaker box. Still has arc fault breaker. Reset breaker. Plugged compressor and cycled unit. Unit tripped after EVAP fan cycled during start up. Comp ok. Disconnected condenser fan and reset breaker. Unit tripped again. Unplugged door harness and reset breaker. Unit not tripping breaker. Observed for several minutes. Plugged condenser back in. Unit not tripping with cond plugged in. Plugged in comp. comp started and did not trip breaker. Pulled UI and checked harness and all connections. Reassembled UI and plugged in. Unit did not trip breaker. Unplugged let system balance again. Reassembled unit and installed all parts and panels. Plugged unit it and breaker not tripping. Called techline to document. SR#7726011474. Per techline advised cust to have arc fault replaced with standard non arc or gfci breaker. Unit working and cooling at this time. No further issue found.
ELEC DRYER WHIRLPOOL SDE4606AYW "Dryer checked dryer operation ,,,dryer noises squeaking when drum is turning ,,took dryer apart and found bad idler pulley and drum rollers replaced drum rollers and idler pulley .all running good ,now"
WASHER WHIRLPOOL WTW8700EC1 "Washer ...ran and tested washer ..water not filling .both hot and cold ,f8e1 error code ,,water is good to fill hoses ,,washer has bad water valve ,,,,replaced inlet vale assl ...recalibrated and tested and all filling and working good now"
DRYER WHIRLPOOL wgd8620hw0 "Replaced seal unit sounds great now. Talked to customer vent not secured in back from machine to venting. Foil taped but recommended getting clamp that can be found by venting section of ho,e improvement store to make sure it does not come off again."
WINE CHILLER KITCHEN AID KUWR204ESB00 Ms pic.Noise was a vibration noise that was remediate by installing a sound dampening pad between the condenser and cabinet bottom. Showed the customer er the door gasket is sealing tightlyCollected charges of $137.85on card approval number 1757666514.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Ms pic. Temperatures on arrival were 34 degrees in the freezer and 46 in the fresh food section. There is no excess frost on the evaporator.which matches the freezer temperature.Thermistors show good, the 3 way valve works and the freezer top shelf cooled down to 21 degrees air temperature in test4. The freezer thermistor homed at7700, matching the temperature before diagnostics.The board is not reading the freezer thermistor correctly. Ned’s the high voltage board w11380560 from PFReturn Thursday 9-19-19.; ordrng 1 SHIPTOTECH and 1 W11380560 (HV BOARD )"
REFRIGERATOR KITCHENAID KRFF507EWH00 "Found ff EVAP blocked with ice and frost. Cleared ice and frost. Replaced thermistor with truck stock and positioned correctly. Reassembling and ordering controls.; ordrng 1 W10807590 (cntrl-elec) and 1 W11089931 (panel-ui), used 1 W10838965 (THERMISTOR) from stock"
DRYER WHIRLPOOL WED75HEFW1 "Dryer ....replaced control panel .started running dryer sometimes stops and flashes sometime won’t start ,and beeps ,won’t run lights flashing ..defective control panel maybe .or getting interference from house ,..ordering new panel too see if it defective ,; ordrng 1 W10919207 (panel-cntl)"
OVEN WHIRLPOOL WOD51EC0AS05 Replaced the control board and both oven sensors. Tested good with each oven heating to 350 within 1516 minutes with both ovens on at the same. Documented the call with techline Cathy.
DISPOSAL WHIRLPOOL GC1000PE4 Unit testing good customer may have voltage to unit issue.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Replaced the diffuser. Unit tests quiet.
WASHER WHIRLPOOL WFW8620HC2 "When unit is filling can hear the water siphoning out into drain. Let customer know drain hose needs. To drain into pipe 39 inches off ground and only be 4.5 inches inside. If the unit is on a pedestal needs to be higher yet to account for the fact unit is not on ground. Drnext4 part number 27.99, Ship 12.00, labor 87.90, and trip. Declined at the moment trip charge collected for 97.95. Customer looking into Warner’s doing repair since they installled unit."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "No cooling in either section, lights working but no fans or comp. entered diagnostics and ran tests, individual components came on. Cycled power to unit and normal operation kicked in, fans started, comp came on. Ordering main control board and UI assembly; ordrng 1 W10843055 (CONTROL) and 1 W10849460 (UI ASSEMBLY)"
DISHWASHER WHIRLPOOL WDF330PAHS1 Customer stated they had first notice leak when the rug in front of machine was wet. Customer showed flooring around dishwasher potentially damaged pics taken. Customer is concerned about any unforeseen water damage as well wondering if it can be checked some how. Customer states unit leaks even when not in use. Leak was occurring in between the dishwasher fill valve and brass fitting to fill valve dripping constantly. Shut water off took apart not cross threaded and put back together tightened no leaks. About five minutes later it is dripping. Took apart connection at brass fitting and fill valve again gasket to brass fitting not the same as part specified by whirlpool in installation instructions. Brass fitting and gasket does not come with new unit. Whirlpool installation guideline specify part w10685193 brass fitting is needed. The brass fitting and gasket to the unit is not the part whirlpool states to use. The gasket seal for the part t
RANGE WHIRLPOOL KSIB900ESS2 "When unit was pushed back into place during installation cust heard a loud pop. Display still working and cust had used a couple burners on the cooktop with no problem but she had not used the oven. Pulled unit out on pad and removed cover over terminal block. Found block had large burn mark on it. Would need terminal block and main wiring harness at minimum. Also warming drawer not going in properly and not sealing. Would need rails and drawer bottom. Cust calling WS before repair is attempted, may get unit exchanged. If she calls back we would need term block wp8203546, main harness w11171883, rail w11131365, rail w11123024 and drawer w11036176"
WASHER WHIRLPOOL WTW6200VW0 "Washer ..checked washer operation ...ran test cycles ..no error codes checked washer operation .washer motor and water pump .are good .ran washer and all good in agatation and spin ..no noise found and tub bearings are good ,.no soap or oil in washer at all ,.all checked ok .."
WASHER MAYTAG MVWP575GW0 "Washer ...checked washer operation ..ran test cycle checked error codes f7e1 and f7e5 ...basket speed fault .and actuator fault .....,,,checked washer spin cycle transmission is good and belt good ,actuator fault ...replaced bad actuator w11212745 from truck stock ,recalibrated and tested all operation all working good now .; used 1 W11212745 (ACTUATOR) from stock"
DRYER MAYTAG MEDX655DW1 Timer not advancing timed and senser dry; used 1 Ship (Shipping/Handling) from stock
DRYER MAYTAG MDG508DAWW Part needed nla charged 97.95 trip diagnostic total. Paid by check
DISHWASHER WHIRLPOOL WDF330PAHS1 Trip fee of 97.95 collected. Customer dissatisfied did not think they should be charged for the trip. Unit has reddish pink film being caused by pigment in the food that’s being run through it suggested rinsing off anything sauce based debris. Also talked about filter and cleaning it. Ran diagnostic cycle no error codes or leaks. All test good.