"Tested machine, heard a clicking noise during drain. Found a zipper pull in the drain pump. Removed debris and tested, functioning normally with no issues"

"Replaced gearcase and cam. Ran cycle advanced into wash agitation. Ran drain and spin all test good no leaks. Some water in front of washer from wet item of clothing that was on the floor prior to our arrival. Talked about load size, loading around the wash plate, and load balance. All test good no leaks."

"Tested machine, there is a sound of movement coming from the stirrer. I have called Techline on this sound previously and they stated it is normal operation."

"No codes. Customer using normal, delicate, quick wash cycles. Tested with towel load on quick wash all test good and washer working as intended. Stated will not see a lot of sudsing and recommend only going to bottom fill line will use less water than previous models. Talked about other cycle selections for dirtier clothing. Bulky deep water option most water. Recommend using fabric softener option if looking for more water in rinse some select cycles spray rinse only. Showed customer cycle selection info. Only cycle guide found had to remove lw1 from model number. Talked about soap use, suspension,load balance, load size, cycle selection,out of balance loads and rinse options. All test good no leaks."

"Belt coming off damaged splutch stripped, nut that hold splutch on unable to get off seperated shaft just spins. Wash plate comes off without issue. Ordering splutch and gearcase. Talked to customer about potential of overloading being cause of failure.; ordrng 1 W10721967 (Cam) and 1 W11454734 (Gearcase), used 1 W11239857 (Belt) from stock"