Unit is doing something different this time. Found low water pressure creating a swirl in fill tube. This low pressure is from ro system removed filter in unit and tested seems to be a lot better tested ICEMAKER with no issues. Customer to monitor. If issue continues will need water service to put on a booster on the ro system.

SR#7731461662 unit is starting to frost up again called techline and went through the pointer unit is not repairable customer to contact kitchenaid for next steps

Found fill tube frozen thawed and tested if customer calls back with issue will need fill tube heater

Filled unit and found no leaking when unit drain it leaKed found slice in internal drain hose need to order W11291620 at whirlpool will need to call customer to schedule ; ordrng 1 W11291620 (Drain hose)

Found crispers not pulling out properly greased rails and tested they are now operating correctly