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for Saint Paul, MN
Kurt - Saint Paul, MN
Aaron was great! Fixed our dishwasher and told us some changes we could make to our counter to mount it better and avoid future problems. He was prompt and pleasant and professional. And he worked around my schedule the day he came which was VERY appreciated!
Water delivery issue in refrigerator door
Richard - Saint Paul, MN
Dennis is extremely personable and an excellent technician. He methodically checked out each potential cause for us not getting water delivery in the door of our new refrigerator. He kept at it until he found a collapsed water line inside the refrigerator and fixed it
Carol/jim - Saint Paul, MN
Yuwadee - Saint Paul, MN
Thanks for good service
He is smart, explains things well & is polite.
Cristin - Saint Paul, MN
Jared did a fantastic job! He finally explained what is going on with our dishwasher when the previous two techs couldn't gyre it out. Jared is smart, knowledgeable, polite & explained everything well. Two thumbs up!
Margaret - Saint Paul, MN
Jonathan - Saint Paul, MN
Knowledgeable, helpful, quick.
Perfect warranty visit.
Bruce - Saint Paul, MN
Aaron did a great professional warranty service call.
Sarah - Saint Paul, MN
The service was quick and very professional!
Jeff - Saint Paul, MN
Very courteous and professional.
Thomas - Saint Paul, MN
SB - Saint Paul, MN
Although we had to wait six days to get on the schedule, everything went smoothly. The online link gave us an accurate idea of when Dave would arrive, and he diagnosed our refrigerator problem quickly. The repair was simple, but he also taught us quite a bit about how our appliance works (e.g. the flow of air from freezer to refrigerator) and what we could do in the future to prevent or diagnose a similar problem. He was helpful and personable.
Pioneer - Saint Paul, MN
Really good technician that was fast and repaired it right.
Expensive but great, quick service
Jane - Saint Paul, MN
Dave was very knowledgable, knew the problem and came prepared to fix it.
Excellent and Fast
Richard - Saint Paul, MN
Took less than 30 minutes to diagnose and repair.
Rob - Saint Paul, MN
Way overpriced. James was great guy
Professional and courteous
Rick - Saint Paul, MN
Mike arrived on time, diagnosed the problem, explained what needed to be done and what it would cost, replaced the part, and cleaned up afterwards.
Solena - Saint Paul, MN
Robert/helen - Saint Paul, MN
Dryer working well so far
Rob - Saint Paul, MN
Jim was great but $180 to clean a lint ball is outrageous.
Rick - Saint Paul, MN
Mike was on time, explained things clearly, and cleaned up after he was finished.
knowledgeable, pleasant, and efficiently fixed problem
Jan - Saint Paul, MN
Very good experience. Technician knew his stuff and was pleasant while doing it.
Jackie - Saint Paul, MN
Linda - Saint Paul, MN
Terrific, on time service
Hanousekkathleen - Saint Paul, MN
Aaron knew exactly the problem...parts came to my address the following day and he returned to fix the appliances.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Replaced the broken water filter cover and dual water valve. The water supply goes to the water filter, then to the water valve. When replacing the water valve, water ran from the filter to the valve but the water lines from the valve were dry. Checked the water pressure to the refrigerator and found no water coming to it with the access valve completely open.The customer will call the person that installed the self piercing access valve to have that valve issue remedied.I left the water valve in the off position."
REFRIGERATOR KITCHEN-AID KFCS22EVMS8 Replaced the icemaker that had a timer motor that advanced past the fill contact point . The new one tests s good and filled to the correct depth.Collected $85.90 labor on card approval number 1782697345.
RANGE JENN-AIR JES9800AAS "Replaced cooktop, replaced element and convect fan. Separated door and cleaned glass. Reassembled door. Reassembled unit. Tested cooktop and oven. Found hinges noisy and door not closing tight. Needs hinges. Ordering hinges. Collected for job in full. ; ordrng 2 74011142 (hinge- ove)s"
DRYER WHIRLPOOL WED560LHW0 Unit volume seemed normal but when you shut it off could hear the fan hitting against the blower housing cover. Installed seal in between the blower housing and the cover. All checks out ok and no longer hitting the cover when stopping.
DRYER WHIRLPOOL WGD4750XQ0 "Unit not spinning could feel that belt was attached but did not spin easily. Had concern maybe item was caught at blower wheel. Did not find anything was spinning the blower wheel easily by hand. Went to put it back together tested 5 times now seems to be working unable to diagnose why now working. Trip 97.95 customer paid 100.00 dollars cash did not have change on me for the 2.05, customer not worried about it but will call office."
DISHWASHER WHIRLPOOL KDPE334GPS0 From left to right unit was not level was twisting cavity enough that door would hit cavity and could hear air gap between tub seal and door leveled from left to right closing smoothly and making contact. Did talk to customer about current status of mounting brackets pics taken. Screw and bracket should be flush with mounting surface.
WASHER MAYTAG MVWB835DW4 F2E1 stuck keypad error code. Ordered console. Unable to login to Dey website to get location of part. Customer is aware that while Tuesday is our reschedule date if we find out it has to come from somewhere out of state we may have to reschedule to a later date. ; ordrng 1 W11112656 (console)
WASHER MAYTAG MVWB765FW3 F0E4 error code . Waterlines reversed house plumbing also took photo of current draining set up and talked to customer about it black hose wasn’t even in drain pipe on arrival. Also showed customer water leak customers water valve.
DRYER KENMORE 110.798228 Found idler pulley failing. Installed a new idler pulley. Ran a test cycle. All tested ok ; used 1 W10837240 (BRACKET & PULLEY) from stock
WASHER WHIRLPOOL LSR8233EQ1 Found fill valve failure. Installed a new fill valve. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR AMANA ART348FFFS00 Install new freezer evaporator do to leak in sealed system and also install one dye drier and recharge system with 4.16 Oz 134a refrigerant. Power fridge on and verify compressor running and unit is starting to cool down . Instruct customer to throw out any food that might have spoiled and monitor temperature closely.
REFRIGERATOR KITCHENAID KRFF302ESS01 Check unit over for issue with cooling and found leak at low side and compressor was off do to over heat and gas smell real bad from compressor indicating break down of windings. Reordering compressor and will have to flush system and install new dye drier. Rescheduling call for next Friday and please allow two time slots.; schdld next appmnt for 10/4 FRI !
WASHER MAYTAG MVWX500XW0 "Customer states other company has been out pics taken of status of machine on arrival customer not sure where missing screws and parts are. Checked for error codes. Lid lock fault, basket spin speed fault. Lid will not latch, sending power. Would need lid lock replaced. Unable to test whether they have fixed draining issue, any spin faults, or general operation until lid latch is replaced. All panel screws and agitater cap appear to be missing. Not feeling friction in basket when spun by hand. W10404050 51.68, WPW10305251 cap 12.59, labor 149.70, trip 97.95, shipping 12.00. Repair would be only to get unit operational enough to test other components. Would not include screws to secure panels those show pricing of over 4 dollars a screw. Added 2 hinges missing W10215102 14.98 a piece new grand total 361.71 estimate declined. May call back."
DISHWASHER WHIRLPOOL WDF540PADW1 "Replaced open heater ran diagnostics to check operation. Test good actuation spray arms moving, heater turning on, no leaks."
WASHER WHIRLPOOL WTW4955HW0 120 directly to control no indicator light flashing and no control operation. Needs W11230135; ordrng 1 W11230135 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ms pic.Found water was dripping from the freezer into the fresh food section because the left side of the evaporator drain trough had the left edge lower than the rest of it. This allowed defrost water to escape on the left side and run down through the air vent onto the fresh food shelf.Technician angled the trough upwards and attached a foil trough height extender. Took a picture.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Ms pic and of a frozen up FF evaporator.ALLOW 2 TIME SLOTS. May have to defrost it again.Needs a silver UI. Only lists black as an option. Need to research.; ordrng 1 RESEARCH (SILVER UI) and 1 W11087438 (FAN WITH HARNESS ) and 1 WPW10675033 (REAR CONTROL BOARD)
REFRIGERATOR KITCHENAID KBFS22EWBL2 "Door glides frozen, I thawed glides, dried off best I could, degreased glides, should open and close properly now."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Good water pressure to unit. Found water line kinked at filter head. Straightened out water line, now water working properly. Found no leaks at fittings or line. Tested ice maker fill. All check ok at this time."
DISHWASHER WHIRLPOOL WDF520PADM6 Replaced control and ran diagnostics all functions test good now.
DRYER WHIRLPOOL WED4890XQ2 Not receiving proper voltage 100 volts across two hits at terminal block. Needs to address open fuse. House electrical problem.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Ms pic and of the mullion heater.French door Closes hard and stays loose. Intermittent frost build up.Found the mullion heater was too low. Adjusted the height of it and took a picture of it now closing correctly. Tightened loose set screws in the left door handle and steam treated the freezer gasket due to a concave spot on the bottom of it.The doors close easily, stay closed and all of the gaskets are sealing tightly on all sides."
REFRIGERATOR MAYTAG MTB2195AEW "Ms pic.Temperatures on arrival today were 44 in the fresh food section and 9 in the freezer. Replaced the defrost timer. Tested good and comp,enter a defrost cycle. Advised the customer that since I had the fresh food door open for the repair, it may take 24 hours to get back to the set temperature."
WASHER WHIRLPOOL CAE2743BQ0 "Unit control panel taken apart at arrival some parts of harness not connected. 120 volts to control. Green indicator not blinking control non responsive. Unable to get into diagnostics,start or cancel cycle. Needs new pcb. W10860464 send part to tech. Paid in full first visit.; ordrng 1 SENDPARTTOTECH and 1 W10860464 (cntrl-elec), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN AID KFCP22EXMP5 "Ms pic.Temperatures on arrival were 42 degrees in the fresh food section and 7 degrees In the freezer. The customer had water pressure issues during remodeling. Cleaned out the water valve and got the dispenser to work. Still no ice.The icemaker cycles in diagnostics. Tech heard a click at the valve when it should have been energized. Found frozen water in the icemaker fill tube. Neeeds dual water valve WPW10420083 from dvh.Total estimate to repack the valve is $290.41 and paid on card approval number 1788620219. Part at Dvh.Return Thursday 10-3-19.; ordrng 1 SHIPPING and 1 WPW10420083 (DUAL,WATER VALVE)"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found air ducts blocked with ice. FOund fzr frosted. Advised cust to keep doors closed. Cleared ice and frost. Cleared vents. Sealed cabinet. Advised cust. DOP 08/07/19
REFRIGERATOR WHIRLPOOL KBFN402EPA02 Installed all parts and cycle test icemaker and verify mold did fill with water and no leaks seen underneath unit after installing water valve.
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Check fridge over for cooling issue in fresh food section and found freezer evaporator had not defrosted do to faulty control board. Replace control board and instruct maintenance to leave unit off for 24 hrs to defrost and then unit should start cooling properly. Need office to bill customer for repair.; used 1 WPW10503278 (JAZZ BOARD) from stock
DOUBLE OVEN JENN-AIR JJW3830DS02 "Cust having issues with display freezing and unit switching time, started after they tried to hook it up to Wifi. I turned Wifi off and told cust the factory knows about the issue and is currently working on a solution. I suggested they get the app and periodically check in with Whirlpool 5o see if they have the fix yet. Ran bake cycle, unit preheated normally."
MICROWAVE MAYTAG MMV1174FZ3 "Unit not always starting, intermittently giving open/close door error. Checked, unit has updated interlocks and switches. Found unit not in quite level, door will swing open instead of staying in place. Door is not staying engaged in door cams. Told cust unit needs to be leveled."