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for Saint Paul, MN
Great Warranty Service
Austin - Saint Paul, MN
We had a repair under warranty and they were able to get us in within 2 days. Fast and professional.
Tim - Saint Paul, MN
Dave did well. Got right parts. One unforseen glitch required a return trip but soon fixed. You guys are my new repairmen. Excellent and fair prices
Margaret - Saint Paul, MN
work done turned out more was needed
Margaret - Saint Paul, MN
the repairs needed were done to my satisfaction
Paul/Claudia - Saint Paul, MN
Great and courteous service. Most importantly, fixed our dishwasher.
Scott - Saint Paul, MN
came out within a couple days and fixed machine on first appointment.
Nate was great. Unfortunately there seems to be a unique problem with our oven and Whirlpool was no help to Nate to solve the problem.
Jane - Saint Paul, MN
I expect the fuse to blow again since I don't think the problem has been solved. This is Whirlpools problem, not Nate's.
Brent - Saint Paul, MN
Service person came back twice. The wrong part was ordered the first time (from the phone consultation.) The service person was friendly and speedy.
Custom - Saint Paul, MN
Dennis was very friendly and professional. He was also informative and shared some useful diagnostic procedures with me. They will definitely help me in future situations.
Terry/greg - Saint Paul, MN
Very prompt, very thorough, honest in his assessment
Gabrielle - Saint Paul, MN
Larry - Saint Paul, MN
Prompt. Great work.
Professional and Thorough
Wayne - Saint Paul, MN
My disfunctional oven was diagnosed, fixed and tested in a very short time and now I’m happily roasting great dinners again. Very happy!
Fast & Efficient
Oliver - Saint Paul, MN
Our repair guy was like a ninja; he came in, diagnosed the problem, and fixed it within 12 minutes. Boom! Plus, I asked for a morning appointment, and Twin Cities Appliance got me a time slot matching my request.
Randy - Saint Paul, MN
I wish all repair personnal where as nice and friendly getting the job done in short order as Jay did for us. I was totally impressed and thank you so much for hiring him He is a huge asset to your company.
Michele - Saint Paul, MN
William - Saint Paul, MN
I was charged both for the labor and for making the trip to my house. Good work; steep price
Response from Twin Cities Appliance:
Thanks for the review William- We have a set trip charge that was told to you by the Whirlpool rep who you scheduled with along with Jane in our office- When we come out, labor applies if we need to do any work etc- Pretty standard in the industry(or any repair situation) to have labor costs for work done beyond the diagnosis
Dave is awesome.
Nick - Saint Paul, MN
Dave was professional, friendly, and got the job done quickly. Thanks!
Tom - Saint Paul, MN
Great service nice technicion
Jim is GREAT always goes over the TOP!!!
Lynn - Saint Paul, MN
On time, no nonsense
Mary - Saint Paul, MN
He was efficient and seemingly honest
Professional, engaged, efficient!
Robert - Saint Paul, MN
Aaron arrived early, after calling to check that that would be okay. He did an outstanding job with efficiently diagnosing and repairing an issue with our microwave. In addition, he was able to explain an issue with our original installation, and researched and provided the part number of a missing damper. I was impressed with Aaron’s excellent oral communication skills. Well done!
Margaret - Saint Paul, MN
Sam - Saint Paul, MN
Dave came within an hour of the earliest quoted time, and quickly solved my issue. He went above and beyond to make sure that my appliance would be all set for the foreseeable future.
dryer not heating
Lue - Saint Paul, MN
Great. not only was the issue fixed, but the repair person was knowledgeable about the dryer. He was able to give me advise on what ti do in the future of this happens again.
MICRO/OVEN KITCHENAID KOCE500EBS07 Ms Pic.Suspect a power surge or sPike occurred and the control reset to Celsius instead of Fahrenheit. Reset the temperature setting and it heated to 350.
WASHER WHIRLPOOL WFW560CHW Replaced control board. Ran test cycle test good. Customer will put washer and dryer stack back in place.
RANGE MAYTAG MER6600FZ2 "Installed new door hinge, door now shuts properly."
WASHER WHIRLPOOL NTW4516FW3 "Drain pump W10919003 137.19, 135.65 labor , trip diagnostic 97.95. Repair complete local purchase. Now drain test good.; pckd up 1 W10919003 (pump-water)"
WALLOVEN WHIRLPOOL WOS97ES0ES02 Conduit is too short to access the back. Customer will remedy before Friday.Was able to check the thermal fuse by the board and That is bad too. Part w11204568 is at PF.Paid charges of $373.14 on card approval number 3151920956.Return Friday 4-10-20.; ordrng 1 SHIPPING and 1 W11204568 (fuse-thrml)
DRYER WHIRLPOOL LER7646AW0 "Dryer ..checked dryer operation.dryer not running ,won’t start .found door switch strike level is broken ..replaced and installed new lever on door switch .all working good now ,; used 1 WP691581 (LEVER) from stock"
DRYER MAYTAG MEDC465HW0 "Dryer , ,checked dryer operation ,,dryer not heating ,,checked and found dryer power cord terminal shorted out burned off ,at terminal block .not getting voltage on red wire ,dryer power cord is shorted and bad ,needs new power cord ,.dryer .is good"
WASHER MAYTAG MHW6000AW0 Replaced outer tub assembly. Can see where it has been leaking at bearing. Plastic of part of strator was also rubbing. Still good. Upon arrival customer mentioned getting a f8E1 error signifying low water flow. Tested water pressure from fill hoses good. Replaced fill valve all test good no leaks.; pckd up 1 WPW10435242 (valve)
DISHWASHER IKEA IUD8500BX1 "No operation at all. 120 to main pcb sending power to user interface. Ui W11105144 165.58. Customer also said unit had become noisy no operation right now but could need drain or sump as well unable to verify without replacing ui first. 106.65 labor, trip diag 97.95, shipping 12.00. Total 395.72. Estimate declined at the moment working again."
RANGE AMANA AER6303MFS2 Replaced the thermal fuse that cracked when replacing the wire harness. Tests good when heating to 350 degrees today.
GAS DRYER MAYTAG LDG26CS "Found motor seized. Did get unit running. Bearing on motor is squealing and blower wheel is loose. Unit would need a motor, blower wheel, belt and motor pulley. Motor pulley is NLA. Office to charge customers cc $45.00"
WASHER WHIRLPOOL WTW5000DW2 "At arrival, found unit unplugged. Plugged unit in and the drain pump was running constantly. Cancel cycle and drain pump stopped. Enter diagnostics. No error code found. Ran an auto test. All tested ok. Advised customer on cycle selection, detergent use, load size and type"
DISHWASHER WHIRLPOOL KDTE334GBS0 Installed control and sump. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR WHIRLPOOL WRF989SDAF00 "Drain pan frozen. Removed ice build from drain pan, found drain pan and grommet not aligned, pulled out drain pan, flattened grommet and realigned, also notched drain spud on pan to prevent surface tension. Customer to monitor."
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Repaired LOKRINGs added dye drier charged to factory spec let run for 48 hrs to cool down and maintain a temp
DRYER MAYTAG MEDC465HW0 Replaced switch tested operation. Checked vent with whirlpool vent test passing vent test. Temp at outer vent meeting requirments. All checks good.
WASHER WHIRLPOOL WTW7500GC2 "Checked error codes none. Ran cycle to check operation. Fill, agitate drain and spin all test good. Talked about operation and what to expect with washer with customer."
WASHER WHIRLPOOL CAE2743BQ0 "Heavy mechanical friction from gearcase loud in spin. Gearcase W11159068 255.95. Unable to start unit unless in diagnostic mode. Micro switch test good will operate when not plugged into coin slot board would need coin slot board. WPW10491734 33.25. Ship 12.00, labor 139.95, diagnosis 97.95. Maintenance will have card to pay for repair tomorrow on site.; ordrng 1 W11159068 (gearcase) and 1 WILLCALLVADINIAS and 1 WPW10491734 (interface), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Installed cover housing and damper. EVAP and drier not needed. Will rts. Also replaced thermistor that was cracked. Advised cust. ; used 1 W10838965 (THERMISTOR) from stock
LAUNDRY CENTER WHIRLPOOL WET3300XQ0 "Found motor hard starting. Roller and idler pulley noise. Lint screen broken. Ordered motor, rollers, pulley, screen and motor clamps. Allow 60 minutes for repair. Bring vacuum. Vent tested restricted ; ordrng 1 279811 (motor!dryer) and 1 WP3389644 (screen) and 2 WPW10121316 (clamp)s and 2 WPW10314173 (support)s and 1 WPW10547294 (bracket)"
WASHER WHIRLPOOL CAE2743BQ0 Replaced gearcase and interface board. Recalibrated ran normal cycle fill adjitate all test good.; used 1 Ship (Shipping/Handling) from stock
DISHWASHER WHIRLPOOL WDF520PADM7 "F4E3, F7E1 error code power to wash motor. Replaced sump assembley ran diagnostic cycle heater reset codes cleared. All test good no leaks."
WASHER WHIRLPOOL WFW560CHW Unit will skip to 1 minute left and run continually no error codes ordering pcb. Unit is stacked and in tight space. Customer will have stack out in open when we arrive and will put units back in place when we finish the repair. Allow 2 man two job slots.; ordrng 1 W11322879 (cntrl-elec) and 1 WILLCALLVADINIAS
GAS DRYER WHIRLPOOL LGQ9857LW0 "Dryer checked dryer operation ..dryer no heat ..checked thermostats and thermal fuse ,,found bad thermal fuse ..replaced and installed new thermal fuse ,ran and tested and all heating good now ,; used 1 WP3392519 (THERMAL FUSE) from stock"
DISHWASHER AMANA ADB1400AGS1 Replaced drain pump unit test good. Talked to owner about unit not being secured and some options to consider.; used 1 Ship (Shipping/Handling) from stock
DRYER MAYTAG MEDC465HW0 Passing vent tester test. Good airflow heating well on high. 240 volts to unit. Ordering temp selector.; ordrng 1 WP8578354 (swtch-temp)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found rack adjuster wheels broken. Installed a new adjuster kit. Rack tested ok; used 1 W10712395 (RACK ADJUSTERS) from stock
DISHWASHER AMANA ADB1400AGS1 "Needs new drain motor power to am able to vacuum water out manually through drain hose. 106.65 labor, ship12.00, 97.95 trip, part cost 73.04. Part covered by Amana.; ordrng 1 W10876537 (drain pump), used 1 Ship (Shipping/Handling) from stock"
WASHER WHIRLPOOL WTW5000DW1 "Washer ,,,checked washer operation ,..washer full of water ,pump is humming ,,drained water out and took pump down ,removed object from pump ,,and running and draining now ,customer refused to replaced water pump ,declined new pump ."
DISHWASHER WHIRLPOOL KDTE334GBS0 Found error code 4-4. Wash motor failure. Ran a test cycle. Unit fills. No wash motor movement. Ran to Dey Vadnais for part; ordrng 1 W11162733 (pump&motor)