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for Saint Paul, MN
Barb - Saint Paul, MN
Jay was informative and patient, I really appreciated his knowledge on all four of our new appliances.
Tammy - Saint Paul, MN
Andrea - Saint Paul, MN
Great service, very friendly and informative
Ira - Saint Paul, MN
$109 for a service call seems a little steep to me. The service he provided was excellent he took the time to explain things very well. I would ask for Aaron for him again if needed.
Steve - Saint Paul, MN
Top of the line. Good guy
Top load washer agitator not working
Marilyn - Saint Paul, MN
Explained the problem and gave a cost estimate. After getting my permission he fixed it for me.
Thomas - Saint Paul, MN
Aaron identified the problem quickly and accurately. Our dryer is up and running. We’re happy.
Linda - Saint Paul, MN
Excellent service he knew how to fix the noise
Stacey - Saint Paul, MN
Great service. Found the difficult problem.
Kathy - Saint Paul, MN
Not happy about having to empty the refrigerator and freezer and deal with the food 3 times, but happy problem was resolved. I feel the refrigerator is a “lemon” as we have had the problem twice in one and a half years, it is not even 5 years old. But, appears to be working again, Jay worked very hard on it.
Julia - Saint Paul, MN
Attentive and thorough service. The problem with my washer was more complicated than we thought. They were great about the process - it needed a couple parts, which they had shipped promptly. They arrived right on the day they said they would. They brought in a guy from Whirlpool who was great and fixed it up.
Took 3 visits, but appears to be working now. Repairman courteous and neat.
Kathy - Saint Paul, MN
Refrigerator is 5 years old, and we had issues 1and 1/2 years ago, same type of problem this time. I fear this refrigerator is a “lemon”.
great friendly servicce
Marvin - Saint Paul, MN
he shared his findings on the way
Thomas - Saint Paul, MN
Judith - Saint Paul, MN
Joel - Saint Paul, MN
Excellent professional polite services
Punctual, effecient and Friendly!
Chaz - Saint Paul, MN
Wonderful and informative
Mark - Saint Paul, MN
Randy - Saint Paul, MN
Artist at Home - Saint Paul, MN
Dave Sanford is a topnotch technician, arriving promptly with beforehand calls and online tracking available. His personality is friendly, knowledgeable, reassuring, and professional with many years in this vocation. I enjoyed our conversations, too. It was an easy and swift scheduling to get my oven serviced and repaired with quickly ordered parts. A tricky thing in this pandemic! He took all the proper precautions during this stressful time, which greatly added to my comfort level. The scheduling staff is also friendly, professional, and accommodating to work with. Thank you so much, Dave and staff! I'm really pleased and looking forward to hot meals and baking once again, thanks to you.
Good quick service
Faye - Saint Paul, MN
John - Saint Paul, MN
Great Warranty Service
Austin - Saint Paul, MN
We had a repair under warranty and they were able to get us in within 2 days. Fast and professional.
Tim - Saint Paul, MN
Dave did well. Got right parts. One unforseen glitch required a return trip but soon fixed. You guys are my new repairmen. Excellent and fair prices
Margaret - Saint Paul, MN
work done turned out more was needed
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Customer said the new control stayed at setting 3 for a month, then it jumped to 4. Temperatures on arrival were 7 degrees in the freezer and 40 in the fresh food section. Tech suspects power surges, spikes or erratic electronic controls. Ordering the electronic control again that is ETA TBA along with a fresh food thermistor.Office to order parts and follow up with the customer.; ordrng 1 W10888965 (FRESH FOOD THERMISTOR) and 1 W11353813RP (ELECTRONIC CONTROL)"
DRYER WHIRLPOOL WED4959HW0 "Dryer checked dryer operaration. ,dryer not heating ,,,checked thermal fuse ,,dryer cut.out and heating element .all checked good ,all homed out ,,,.found voltage to dryer is bad ,,,have 110v on red terminal ,,and 110von black terminal ...but toghter red and black .get 0 volts ,,electric coming to dryer outlet is bad ,,bad electric ,,needs electrician repair ."
MICROWAVE WHIRLPOOL WMH31017HW3 "Called Nathan on the way and was advised Kristina was at the office to let me in.I called he office from the entrance phone, got an answering machine. Waited a few minutes and tried again at the 651-483-1115 number on the door. Received the same message about no one being able to take the call at this timeWill need to get the office hours and reschedule.Still need MS verification.; saved tckt"
DRYER AMANA NED4655EW2 "Dryer. Checked dryer operation. Drum not turning ,,took apart and found broken drum belt ,,replaced and installed new drum belt ..and adjusted loose vent pipe ,,ran and all working good now ..; used 1 341241 (BELT) from stock"
RANGE IKEA IGS900DS05 Installed new valves. Burner head and orifice holder. Tested operations. All check ok at this time.
WASHER MAYTAG MVWC565FW2 Washer checked. Washer operation...checked spin cycle and checked suspension ..washer shaking in spin cycle washer not level ..adjusted front and rear leveling legs and leveled washer ..all working good in spin now .all normall now..
WASHER WHIRLPOOL WTW4800XQ4 "Washer checked washer operation ,,washer water pump running when arrived ,water pump draining and running and ran 10 mins and timed itself out ,and stopped ..ran test cycle .no error codes found in control ,.recalibrated control and tested cycle .running fine now lid open too long and washer quit cycle ,suspect bad control board ,,not working sometimes ,,,,declined est now for repair"
RANGE JENNAIR PRG4810NP "Ignitor too weak to open gas valve, ordering Ignitor to replace. Quoted 130.95 labor to install. Part ships to customer. Return 8/10 to install. ; ordrng 1 73001135 (IGNITOR)"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed evap and dryer. Pulled vacuum. Unit also needs comp will need to order WPW10507886 will need to call and schedule with customer ; ordrng 1 WPW10507886 (COMP )
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Installed new dye drier and leak checked. Pulled vac and held then recharged with 5.3 oz r134a. Pressures good, told cust to watch temps for first week"
REFRIGERATOR KITCHENAID KRSC503ESS01 Replaced the freezer door. Dispenser functions test good with no leaks.
ELEC RANGE WHIRLPOOL WFE320M0EW2 "Ms pic.243 vi,to to the unit, the bake element rests good at 24 ohms resistance. CodeF-9 shows in display, indicating the computer detected a mis wired house or oven. Oven sensor tested good at 1,086 ohms resistance and the rear thermal fuse does too.%In bake there are 121 volts to the element from the double line break and 121 from the red 2-7 connection. With voltage applied the element did not get warm. Replaced the element and tested. This element gets warm but not hot. After 10 minutes it was 89 degrees with an infrared laser thermometer. It was the same temper 10 minutes later. Would need a new electronic control with the element. Total estimate is $622.34. Auto er declined repair.Installed the original element and collect3c $109.00 on. Are approval number3306176415."
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Sounded like refrigerant flow sounds per customers recording, I leveled filter dryer. Could not duplicate noise at this time. Advised to monitor."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed new ice maker. Tested harvest and fill, both check ok. Allow 24 hours for bin to fill."
GAS DRYER MAYTAG MDG5500AWW "Dryer ...checked dryer heat and operation...dryer started heating ..after 10 mins ignitor glows but no flame on burner ,,checked and coils on gas valve are bad open coil ,..replaced and installed new coils on gas valve..all heating good now ."
WASHER MAYTAG MVWX655DW "Washer ,,checked washer operation ,,washer not spinning ,,,tested and basket is slipping and not spinning good ,,found basket hub is worn and stripped ,out replaced and installed new basket hub ,on wash basket ,recalibrated and tested and all spinning good ,now ,; used 1 W10528947 (HUB AND RETAINER) from stock"
DISHWASHER MAYTAG MDB3700AWE Found both racks rusted out extremely. Unit is running. To replace both racks would cost more than a new dishwasher. Customer will purchase new
WALLOVEN MAYTAG CWE4800ACE "Ms pic.Breaker is in the basement at the Left side of the left breaker box. On a 30 amp circuit marked Dryer. The bake element tests good with 24 ohms resistance.Tested voltage at the element connectors and found 120 volts at the red wire and only 4 volts at the yellow wire. Needs a control board 74001404 that is no longer available as of March, 2017.Customer can use the broil function but not the bake.OFFICE TO BILL OUT FOR $109.00 after checking the back room for a 74001404 clock.; ordrng 1 CHECKBACKROOM (74001404)"
WALLOVEN WHIRLPOOL WOS51EC0AS03 "Ms pic.The inline thermal fuse by the control board is bad, a WPW10545255. Customer wants to replace that and the rear TOD fuse together, a WP4449751. Both show at Brookfield.Return Tuesday 8-11-20.Cole Ted the diagnosis for 282180 and the repair for 282179. $333.18 on card approval number 3306632649.The $45.00 for 282180 was run through the office.; ordrng 1 SHIPPING and 1 WP4449751 (TOD FUSE) and 1 WPW10545255 (INLINE THERMAL FUSE)"
OVEN JENN-AIR JJW3430WS02 W10617332 user interface is the part needed. Getting proper voltage but the software wont boot up. Part expensive so customer going to look into a new unit.
DRYER AMANA NED4655EW1 "Dryer replaced and installed new timer ,,dryer working good now advancing to off ,."
DRYER WHIRLPOOL WGD7500GC "Dryer. Checked dryer operation. Dryer door not closing ,,,adjusted and tightened loose hinges on door ...dryer door now closing good"
WASHER WHIRLPOOL WFW6620HC0 "Washer ..checked washer operation .....tested washer spin cycle.....ran washer thru test cycle ..washer not going into fast spin .only basket spins slow .basket turns freely no obstruction ,,not going to fast spin ,washer control board is bad ordering new acu control..pls exp part asap ; ordrng 1 W11322905 (ACU CONTROL .)"
RANGE KITCHENAID KFEG500ESS3 "Cust having issues with convect baking and also does not like how hard she has to press the control surface. Explained that the display is actually a user interface and it is designed to be pressed firmly. Expla8ned how to use convect and Easy Convect settings and about preheating. Oven is working normally, just different from her old one"
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ms pic.Replaced the light connected to the electronic control board. Tests good. ; used 1 8009 (BULB) from stock
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced the tank head assembly that had a cracked line from the liter into the valve and the valve. Tests good with no leaks at either connection. The icemaker is plugged In And ready to use.
DISHWASHER KITCHENAID KDTM404KPS0 "612.991.8313 new number, 8-4, overflow switch open, supply line leaking, repair, test ok"
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Checked unit, temps checked ok and airflow good. I removed rear cover, drain line clear and draining properly. Removed fresh food air tower, some moisture between tower and top of fresh food section. Wiped down top of fresh food section. Saw no other issues at this time. Advised to monitor."
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Sealed system is contaminated, blew some refrigerant out of high side port and got black flecks in paper towel. Moisture got into system, mixed with compressor oil which created an acid, and started to break down condenser. Unit is not repairable, office will contact warranty company for next steps. ; O-emld tckt"
REFRIGERATOR KITCHEN AID KBFA20ERSS01 Replaced the core charged electronic control board. There was not excessive frost build up on the evaporator since last week. Is cooling well.