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for Saint Paul, MN
Great Service Terrible Price
Tom - Saint Paul, MN
Service was great. The tech was on time, friendly and quick. Price was terrible. It cost $188 to replace a $5 part in a microwave that took 15 minutes to repair.
Karla - Saint Paul, MN
Prompt, courteous, quickly diagnosed the problem and then fixed & tested it. Overall just great. I REALLY appreciated the technician tracking app, that gave me at least an idea when I could expect him - super helpful!
David - Saint Paul, MN
Nate came and took care of the problem first time.
On time & friendly staff
Tonya - Saint Paul, MN
Great overall experience
David - Saint Paul, MN
Service great whirlpool dishwasher still leaves water on silverware door why,
Nate was persistent and able to fix our JennAire double oven.
Karl - Saint Paul, MN
George - Saint Paul, MN
Good Serviceman Explained the product well
Thank you Mike!
Shane - Saint Paul, MN
We had a leak with our less than 1 year Maytag washer and it took some effort to pinpoint the problem. It took 3 visits from Mike Thayer and we very much appreciate his effort to fix the leak. He replaced the water valve housing and we have not had any leaks since. Thank you so much Mike for your great service.
Susan - Saint Paul, MN
Nate arrived shortly after his “window” was sent to us. He came in, looked at our situation, and got to work. When we looked at the mass of wiring and components, it was confusing to us, but Nate dove in. It was apparent he does this regularly so we were happy that he was the assigned technician.
Kathy - Saint Paul, MN
on time, efficient, knowledgable
Barbara - Saint Paul, MN
Good service. On time.
Shayne - Saint Paul, MN
Friendly, factual gave me repair options!
Washer and Dryer repairs
Linda - Saint Paul, MN
Great service! They were on time, professional, got the work done quickly. Highly recommend!!
Great service, on time from repair technician.
Kay - Saint Paul, MN
Great service as always
Edward - Saint Paul, MN
We use Twin Cities Appliance for all of our appliances. Great professional service.
Great Service! 🙂
Carolina - Saint Paul, MN
Ann - Saint Paul, MN
Great. Dave knows his appliances
Mary - Saint Paul, MN
My washing machine stopped working and I thought it was the lid lock mechanism. Based on my recent experience, I would definately recommend Twin Cities Appliance
Good service, knowledgeable service professional, but surprised at the price.
Keri - Saint Paul, MN
Loved the online tracking system so I knew when to expect my service tech. Service tech was professional and knowledgeable and took the time to answer all questions that I had. The only drawback was the price. The tech was at my house for 15-20 minutes and the bill came to $209. Seems like a lot of money for 15-20 minutes of work.
Jim - Saint Paul, MN
Very happy with service
Sandra - Saint Paul, MN
Thank you for very very prompt and fast to take care of our problem
Beware before you schedule!
Shawn - Saint Paul, MN
It would’ve been nice if when I called to inquire about service (providing the serial and model number of the machine) the person on the phone had told me that there were no parts available. Instead, an appointment was scheduled and the gentleman that came out (nice enough and on time, and communicated his arrival) looked up the model and in less than 3 minutes of being in my house told me no parts were available for my model of machine. That cost me $97.00! I think that is unconscionable! If the company would have taken 3 minutes on the phone to tell me this I would have been greatful and would have used the company again for other services and shared the company name positively with others. Instead, I’ll post this warning on every social media front I can. Beware! And to be clear the company did not break any laws or act deceptively, it just acted in really bad form and set in stone an impression of the owner’s character if he or she knowingly allows this disservice to customers!
Response from Twin Cities Appliance:
Thanks for the reply Shawn- You complaint of going out of balance all the time you called in is one of those complaints over the phone I do not know how we could diagnose, The fact you did not have the model serial at the time of the call also created a challenge. You did call the next day and we provided service the next day (on aSaturday) The technician determined after checking your washer your rear tub bearing was the cause of failure on your roughly 10 year old machine. The part showed NO ETA which means either is no longer available or coming off back order- It is not a cost effective repair to replace the tub so you machine would have best been replaced. I'm sorry you felt we misled you- We do our best to answer any and all questions up front based on the information we have to see what we can prescreen to bring along for a call when we can.
Great service tech
Seth - Saint Paul, MN
Overall experience from tech to communication to install was great.
Kay - Saint Paul, MN
My dryer is working great since Mike repaired it. I will definitely call Twin Cities Appliance for any future appliance repair needs.
Great service, higher than peer cost.
Zhuo - Saint Paul, MN
OVEN IKEA IBS650PXS01 Ship to tech.PIc of the damaged threads in the User Interface and the broken knob.The plastic temperature setting knob can not be reset into the user interface.5(3 inside threads are loose and damaged. Will need the user interface WP 8303093 and knob W10320571 from PF.Return Monday 2/18/19 from 8-9.; ordrng 1 8303093 (cntrl-oven) and 1 SHIPTO (TECH) and 1 W10320571 (knob)
WASHER AMANA NTW4516FW2 "Washer ,,,checked washer operation ,,,,water leaking and dripping ...found leak on water valve leaking and dripping from selionod on valve ,,replaced bad water valve assl .w11219459 from truck stock ,,,ran and tested all working good now ,; used 1 W11210459 (VALVE) from stock"
WASHER MAYTAG MVWC425BW1 "Washer ,,checked washer operation ran test cycle error code f8e1 code ....long fill .checked and water is filling really slow on wash. Checked water hoses and water pressure is good and screens are clean , washer water valve is bad ,replaced water valve assl .... recalibrated and tested all ,,working good and filling good now going thru cycles fine ,; used 1 WPW10683603 (WATER VALVE ) from stock"
WASHER AMANA NTW4516FW2 "Washer ...checked washer operation,,, washer not starting no lights on control panel verified voltage to control board ,but no power coming out ,control board is bad ,ordering new control ,said under warranty ,no recite though .; ordrng 1 W11170317 (CONTROL )"
MICROWAVE KITCHEN AID KMHS120ESS4 "Customer having issue with the door error message. No interior light when the door is open so replace the three terminal switch. After replacing the switch, all checks ok and is working correctly with no further issues. Tested heat as well with cup of water.; used 1 W10727360 (DOOR SWITCH) from stock"
DRYER WHIRLPOOL MGDB765FW0 "Before installing motor, inspected blower wheel. Wheel looks ok, no cracks. Installed motor and belt. Ran a test cycle. Still ticking. Ordered another motor and a blower wheel. Install blower wheel and test before installing motor. Office to schedule install with customer ; ordrng 1 WPW10349492 (BLOWER WHEEL ) and 1 WPW10508324 (MOTOR )"
WASHER WHIRLPOOL MVWC416FW1 Found drain pump very loud and no drain. Ordered a new drain pump. Bring shop vac or sump to empty water from tub; ordrng 1 W10919003 (DRAIN PUMP)
GAS DRYER WHIRLPOOL GGW9250PW1 "Dryer ...checked dryer operation ...dryer is noisey and squeaking ,,checked and found dryer has bad idler pulley ..replaced ídler pulley 279640 ,,,ran and tested all working good ,now .; used 1 279640 (IDLER PULLEY) from stock"
ELEC DRYER WHIRLPOOL LGB6400LWO "Dryer ...checked dryer operation ,,,dryer not heating ,,,checked thermostats and thermal fuse ,,,found dryer thermal fuse is bad ,,replaced new thermal fuse ,wp 3392519 from truck stock ..ran and tested all operation .all heating good now ,cycling temp good and air flow Ck good ,; used 1 WP3392519 (THERMAL FUSE) from stock"
WASHER AMANA NTW4516FW2 "Part not arrived yet,,,,,,no part at house yet resc.; schdld next appmnt for 2/12 TUE !"
DISHWASHER WHIRLPOOL KDTE334GPS0 Found 119.9 volts at junction box. Removed front panel. Removed power supply connector from control. Have 119.9 volts at connector. Plugged connector back in and unit now works. Possibly a loose connector at the control. Ran a drain cycle and a test cycle. All tested ok
MICROWAVE WHIRLPOOL WMH31017FS0 Unit not heating correctly. When had down also noticed the blower was installed to vent up but there is no exterior vent so corrected that as well. After installing new magnetron all checks ok and unit is heating with no issues.
DISHWASHER WHIRLPOOL MDB7949SDZ0 Dispenser latching system was broken. Installed new dispenser and transferred rinse aid. All checks out good and is working correctly once again.
WASHER WHIRLPOOL WTW4855HW1 Installed new control in the unit. On warehouse floor so no way to test except for power which checked good.
DISHWASHER IKEA IUD8555DX2 "Ms pic and of leaking at the diverter valve/wash motor.Unit is leaking from the diverter/ wash motor. Needs motor sump assembly W10902326 from DVH.Returning Thursday 2/14/19 from 8-12:00.customer prefers earlier if possible, like the same time frame as today.; ordrng 1 W10902326 (MOTOR SUMP ASSEMBLY)"
DISHWASHER WHIRLPOOL WDF520PADM7 Verified 7-1 code on the unit. Can also see corrosion on the heating element. Ran through test cycle and no other issues besides the heater. Will need to replace the heating element to restore heating to the unit.; ordrng 1 W10518394 (heater)
DRYER MAYTAG MGDB765FC0 "Dryer , ,,checked dryer operation ...gas leak on dryer ,checked all fittings on gas line ,,all checked ok ,there ,took dryer apart and smelled gas on burner assl .gas valve is leaking inside ,ordering new gas burner assl .; ordrng 1 280119 (BURNER ASSL)"
DRYER MAYTAG LDG8420AAW Installed blower wheel ordered. Ran a test cycle. All tested ok
DISHWASHER WHIRLPOOL KDFE104DSS5 Found sump motor failure. Installed a new sump. Ran a test cycle. All tested ok no leaks; used 1 W11085683 (SUMP) from stock
MICROWAVE WHIRLPOOL WMH32519HZ3 Switched microwaves. Took pictures of the new M and S. Switched the blower to exhaust out the back and tested.It heated a cup of water from 64 degree to 127 degrees in 1 minute
WASHER AMANA NTW4516FW2 "Found power to unit, control not functioning, needs to be replaced; ordrng 1 W11170317 (CONTROL )"
WASHER AMANA NTW4516FW3 "Washer ,,,checked washer operation ....washer is not spinning ,lid is not locking .clicking and clicking .washer has bad lid lock ..replaced lid lock switch .w10838613 from truck stock ..recalibrated and tested operation all working good ,now .; used 1 W10838613 (LID LOCK) from stock"
WASHER AMANA NTW4516FW2 "Washer . .replaced bad control board and bad lid lock switch ....ran and tested all working good now ,; used 1 W10838613 (LID LOCK) from stock"
WASHER AMANA NTW4516FW3 "Washer checked washer operation ....ran test cycle and tested cycle ,found no water entering washer ,no water in fill hoses ,found water supply to fill hoses was shut off ,,,turned on water supply shut-offs ,ran and tested washer filling and working good now ,recalibrated and tested and all working good ,"
WASHER MAYTAG MAH6700AWW "Washer ,,,checked washer operation .ran washer and tested for washer leak .water leaking from dispenser assl ....when filling .disspenser .washer needs dispenser body and dispenser top. Parts ,,est.around $400 for all parts and labor .hard water deposits ."
WASHER MAYTAG 11092581110 "Found lid switch failure. Ordered a new lid switch. Collected full amount Collected 1 check for both units $506.84; ordrng 1 285671 (switch,lid), used 1 Ship (Shipping/Handling) from stock"
WASHER WHIRLPOOL WFW75HEFW1 "Washer checked washer operation.,,checked washer and door gasket is leaking ,,gasket wrinkled ,found front panel is dented ,in pushing gasket up causing leak .needs new front panel and gasket ,; ordrng 1 W11106747 (BELLOWS ) and 1 WPW10441116 (PANEL )"
DISHWASHER WHIRLPOOL GU3600XTSY2 Found and removed debris from chopper area. Reassembled. Ran a test cycle. All tested ok
WASHER WHIRLPOOL MVWC416FW1 Installed drain pump ordered. Ran an auto test. All tested ok. No leaks. Cleared error code
REFRIGERATOR MAYTAG MFI2570FEZ06 "Replaced the high co,rage board and the unit is running and cooling. Advised it will take 24-30 hours to get to normal operating temperatures."