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for Saint Paul, MN
Jonathan - Saint Paul, MN
Knowledgeable, helpful, quick.
Perfect warranty visit.
Bruce - Saint Paul, MN
Aaron did a great professional warranty service call.
Sarah - Saint Paul, MN
The service was quick and very professional!
Jeff - Saint Paul, MN
Very courteous and professional.
Thomas - Saint Paul, MN
SB - Saint Paul, MN
Although we had to wait six days to get on the schedule, everything went smoothly. The online link gave us an accurate idea of when Dave would arrive, and he diagnosed our refrigerator problem quickly. The repair was simple, but he also taught us quite a bit about how our appliance works (e.g. the flow of air from freezer to refrigerator) and what we could do in the future to prevent or diagnose a similar problem. He was helpful and personable.
Pioneer - Saint Paul, MN
Really good technician that was fast and repaired it right.
Expensive but great, quick service
Jane - Saint Paul, MN
Dave was very knowledgable, knew the problem and came prepared to fix it.
Excellent and Fast
Richard - Saint Paul, MN
Took less than 30 minutes to diagnose and repair.
Rob - Saint Paul, MN
Way overpriced. James was great guy
Professional and courteous
Rick - Saint Paul, MN
Mike arrived on time, diagnosed the problem, explained what needed to be done and what it would cost, replaced the part, and cleaned up afterwards.
Solena - Saint Paul, MN
Robert/helen - Saint Paul, MN
Dryer working well so far
Rob - Saint Paul, MN
Jim was great but $180 to clean a lint ball is outrageous.
Rick - Saint Paul, MN
Mike was on time, explained things clearly, and cleaned up after he was finished.
knowledgeable, pleasant, and efficiently fixed problem
Jan - Saint Paul, MN
Very good experience. Technician knew his stuff and was pleasant while doing it.
Jackie - Saint Paul, MN
Linda - Saint Paul, MN
Terrific, on time service
Hanousekkathleen - Saint Paul, MN
Aaron knew exactly the problem...parts came to my address the following day and he returned to fix the appliances.
Great service, very knowledgeable
Oliver - Saint Paul, MN
DN - Saint Paul, MN
Aaron was very nice to work with
Robert - Saint Paul, MN
Dave is a great guy to work with
Nancy - Saint Paul, MN
Laurie - Saint Paul, MN
Very nice repair man
Scott - Saint Paul, MN
REFRIGERATOR WHIRLPOOL WRF560SEHW00 "Ms pic.Temperatures on arrival,were 2 degrees in the freezer and 39 in the fresh food section when set at3 snowflakes. There is no water to the dispenser or icemaker.Found the water reservoir frozen. Thawed it out with a steamer and both the dispenser and icemaker now work. Needs the fresh food thermistor wpw10384183.Return Tuesday 8-6-19; ordrng 1 WPW10384183 (THERMISTOR)"
RANGE WHIRLPOOL WFE525S0HV1 Ms pic and of the damaged parts.Replaced the dented side panel and scratched cooktop. Looks great!
DISHWASHER WHIRLPOOL KDPE234GPS0 "Ms pic and of the broken dispenser.Replaced the dispenser. Advised the customer er to,put soap pods on the bottom of the dishwasher for better was performance.Unit just completed a wash cycle on arrival."
RANGE WHIRLPOOL MER6600FZ2 Power to main pcb not getting 240 to bake or broil in line fuse is fine. Needs new main pcb.; ordrng 1 W11092468 (cntrl-elec)
WASHER WHIRLPOOL WTW8540BW1 F51 on arrival didn’t spin freely by hand with minimal effort spinning freely ran diagnostic tested good. Checked harness from senser to control test good. Checked harness from motor to control test good. Ran drain and spin. All test good not sure what problem was
REFRIGERATOR KITCHEN AID KRFC300ESS01 "Installed new. Evaporator, removed LOKRING connectors. Recharged to factory specs, pressures and operations check ok at this time. 20 degree temp drop over 10 minutes. Allow 24 hours for temps to return to normal, 48 hours for ice bin to fill."
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Freezer LED not working, installed new LED, light working properly"
RANGE MAYTAG MER5730AAW "Cust complaint oven not heating properly and surface burners not staying on. Ran oven bake cycle at 350 and calculated midpoint, oven median is 338 when set to 350. This is within normal range and not worth attempting to calibrate. Both elements working and glowing strongly. Checked surface burners, it is a smoothtop and burners are regulating up and down properly, on low temps it stays off longer than on high temps, told cust it is normal for these elements to cycle on and off to maintain a desired temperature. All ops good as far as i can tell"
DISHWASHER KITCHENAID KDPE234GPS0 Install dispenser and clean out both arms was clog with lots of food inside arm instruct customer to rinse dish well before use. Ran diagnostics no code no leaks tested out good..
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Found dye on fresh food evap, ordering part to replace, return 8/9 to install. Part ships to customer. ; ordrng 1 WPW10643261 (evaporator)"
WALLOVEN JENN-AIR JMW2427IL01 Replaced appliance manager still getting error code per troubleshooting steps ordering new ui. Part has to be x parted. We will have to contact customer for reschedule.; ordrng 1 W11196777
REFRIGERATOR KITCHEN AID KRFF300EBS00 "Drain grommet plugged, removed blockage and cleared ice from line and bottom of freezer, advised to monitor but shouldn’t leak anymore."
WASHER MAYTAG MHW8200FW0 "Unit is in a location, where the customer will have to have a company remove the dryer off the washer, and remove the drawer under the washer to service the unit. Should have a new UI ordered for when we go back. Only one tech will be needed. Customer will schedule repair once there is access to the washer top. Jim has the parts; ordrng 1 W10911043 (UI)"
RANGE AMANA AGR6603SFW2 "Tested temps at cooktop front edge, found around 230 degrees at rounded drip edge, called techline and was advised that there isn’t a set safety limit temp wise for gas cooktops of this design. Sr#7725517490Lower drawer was disconnected, reconnected, functional call covered."
OVEN WHIRLPOOL WGG745S0FS02 "Tested operations, unit had some air in lines still. All burners and ovens functioning now."
WASHER MAYTAG MVWX655DW1 "Washer. Checked washer operation ,,no lights on panel and won’t start ..checked and power to control board,,but nothing coming out of board ,control board is bad ..est part control board$294.04,,,,,total $513.00 for repair ..customer declined repair ."
WASHER WHIRLPOOL WFW85HEFW1 Installed clamp ordered. Ran a test cycle. All tested ok. Advised customer on detergent use due to 3-1 error code
RANGE WHIRLPOOL MER6600FZ2 Installed control ordered. Ran bake 350. All tested ok
DRYER MAYTAG MEDE500VW1 Found idler pulley failure. Installed a new idler pulley. Had to pull out washer to get dryer on the vent. Ran a test cycle. All tested ok. Advised customer that washer basket was broken before repair on the dryer; used 1 W10837240 (BRACKET & PULLEY) from stock
REFRIGERATOR KITCHEN AID KRFC300ESS01 "SR#7725533335Per tech-line, non repairable, whirlpool to contact customer. No signs of dye on evap or tubing behind unit, indicating internal cabinet leak."
DRYER WHIRLPOOL LDE9316ACM "Dryer checkeddryer. Not starting found timer dial.is broken ,,,replaced timer dial .ran and tested.all working good ,; pckd up 1 WP33002346 (SKIRT)"
OVEN WHIRLPOOL AGR4230BAW3 "Ms pic. SHIP TO TECH. X PART.The oven door appears to have been pulled up, disengaging the left hinge and the door receptacle. Needs 2 oven door hinges W11095995 and 2 hinge receivers W11161898.Office to,order the parts, ship them to the technician and reschedule.; ordrng 1 SHIPTOTECH and 2 W11095995 (DOOR HINGES)s and 2 W11161898 (HINGE RECEIVERS)s and 1 XPART"
RANGE WHIRLPOOL WFG320M0BW2 "Ms pic.The oven bulb broke and fell out. The base stayed in the receptacle. Removed the receptacle to remove the bulb base, then reinstalled it and tested it with a 40 watt customer supplied bulb. Advised to look for an appliance bulb that should be shorter.Customer said WP is sending a LR. Burner knob for,one that broke. Saw the gas valve stem is bent and should be replaced too.w10861716. shows at dvh.Return Friday 8-9-19.; ordrng 1 W10861716 (LR BURNER VALVE)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Ms picThe unit reached 60 degrees 3-4 weeks ago. Has started cooling since. Temperatures on arrival were 48 degrees in the fresh food section and -4 degrees in the freezer.All thermistors, fan motors, baffles and dampers test good. There is no indication of excessive frost build up on either evaporator. The time this started warming matches when the area had many storms wit(power surges and spikes that have affected other customer’s as well.Customer’s parts are covered under a 1 year part warranty from date of installation customer to pay the $97.95 service call and $85.90 labor to install the parts.Parts at DVH. Return Thursday 8-9-19 from 3-6Collected all charges of $183.85 today on card approval number 1704267370.; ordrng 1 WPW10675033 (ELECTRONIC CONTROL) and 1 WPW10894103 (ELECTRONIC CONTROL)"
RANGE WHIRLPOOL WFE515S0EB0 "Ms pic.The right side cooktop burners are the concern. Tested each with a pan of water on the burner. No unusual noises heard on high for the right front. When put on medium it made the normal clicking noise of the burner cycling on and off. Tested the right rear burner. The same noise.The noise heard is the normal clicking of the selector switch contacts opening and closing. They are slightly louder than he observed before, but this noise is normal and they tested good."
DRYER MAYTAG MGDX655DW2 "Dryer. Checked dryer operation Dryer not heating ,ignitor glowing and working ,took dryer apart ,and. Checked gas valve ,found loose wire harness n coils on gas valve .tightened wire harness ,,,ran and tested and all working good now heating good ,"
WASHER WHIRLPOOL WTW7300DW1 "Found lid separating. Ordered a new lid. Customer paid in full; ordrng 1 W11101059 (LID), used 1 Ship (Shipping/Handling) from stock"
WASHER MAYTAG MVWX655DW0 "Found hub failure. Stripped out one of the screws during disassembly. Ordered a new basket , hub and 1 screw; ordrng 1 W10528947 (hub) and 1 W10752719 (basket) and 1 WP8533953 (SCREWS)"
DISHWASHER WHIRLPOOL WDF330PAHS2 Installed latch parts and control ordered. Ran 3 test cycles. All tested ok
REFRIGERATOR KITCHENAID KRFF305ESS00 Check fridge over for issue with no ice and found faulty icemaker thermostat and back fill tube line had popped out of fill tube assembly. Replace icemaker and pull fridge out and reconnect tubing and cycle test icemaker and verify mold did fill with water.; used 1 W10884390 (ICE MAKER) from stock