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for Roseville, MN
Gas oven range / starter replacement
Greg - Roseville, MN
Jim/renee - Roseville, MN
Very good service.
Ron - Roseville, MN
Oven was under warranty. Only had it from Oct 2019.
Great service on my stove
Sharon - Roseville, MN
This company is absolutely fantastic.
Knowledgeable, great service.
Wayne - Roseville, MN
Repair was under manufacturer warranty so there was no charge; do not know what cost would have been otherwise. Had to wait a few days for service call, but worth the wait.
It was fine
Maureen/dennis - Roseville, MN
Aaron was great!
Marah - Roseville, MN
Aaron was very polite and thoughtful. He thoroughly explained what he was going to do and answered all my questions.
Huge scheduling problem --gea
Virginia - Roseville, MN
Overall I was extremely happy with Jared's service. It was getting the appointment that was the problem. Whirlpool told me I had an appt. on Thurs and your company could not get me scheduled until the following Mon.
Response from Twin Cities Appliance:
That's odd because you called in on the 17th and Jay was out on the 18th to diagnose the problem- 6/18/19 13:20: JS there 6/18 TUE, 12:55 to 13:16, Compressor making loud whining noise and unit not cooling properly. Removed evap cover and found evap iced up at inlet. Leak in sealed system, ordering evap and compressor. Office please call cust for reschedule, job code 3; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR), saved tckt [SdLink\251292a.png], snapped 1 QuickPics (via SDM) Yes we had to order parts and budget time for your major repair(2 hrs 45 minutes) which put us out to the 24th. So Im not sure how we get out there much quicker-
Service was overall positive
Brandt - Roseville, MN
I may rate the experience better than warranted, as the serviceman informed us he could not find any problems causing the burning/smoky smell. And I was happy not to have to be buying a new washer. The serviceman did show up on time, and was polite which was all good. However, after he left, we discovered he had not entirely put the door to the wash back on. The screws were in, but not nearly tightened. So we tightened them up with our phillips screwdriver and everything seems to be fine.
Kandi - Roseville, MN
The office was very helpful and the tech was very nice when he came to the house.
Robert - Roseville, MN
Andy got the job done well and efficiently.
Stablizers for Whirlpool washer drum
Jan - Roseville, MN
Andy was very fast and good at his work.Could work on being neater in appearance, and billing procedures.
Nance - Roseville, MN
Mike was quick, careful in determining the source of the problem, fast in the repair, and he completely cleaned up all water that leaked from the washer beyond our satisfaction. Overall he provided excellent service. We are very satisfied.
Intake valves replaced and washing machine is fixed!
Jan - Roseville, MN
Mike new what he was doing and worked very fast and answered my questions.
Robin - Roseville, MN
Virginia - Roseville, MN
Ingrid - Roseville, MN
Service technician was friendly, on time, knowledgeable and very helpful.
Very nice and qualified service man. Came prepared to fix problem with the right part.
Jerry - Roseville, MN
Sue - Roseville, MN
Very professional, quick diagnosis and fixed on the spot
great, professional service.
Ervin - Roseville, MN
DISHWASHER WHIRLPOOL WDP370PAHW0 "Unit sometimes would not complete cycle if door opened in middle of cycle. Found unit was draining water out when cycle paused. Ran diagnostic cycle, had 7-1 error for no heat. After cycle completed started several cycles, pausing each one, now water staying in unit. All ops good"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cust said unit not cooling in ref. Checked and found frost and ice buildup on top of evap. Freezer door not sealing properly. Thawed ice from evap inlet. Possibly just an airflow issue but maybe a sealed system issue. Only person in house who speaks English was a boy about 7 years old, tried to explain to him to make sure the door stays closed and seals properly. He also said they had no5 received the damper, asked him to check with his parents. Rescheduling for next Wednesday, job code 2, in case it is a system issue we will have time to install a dye drier; schdld next appmnt for 8/12 WED !"
RANGE WHIRLPOOL WFE505W0JS0 Surface stain talked about cleaning procedure with customer
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced the user interface And high voltage board. Unit has been cooling since last time out when the board was temporarily reset. Temperatures today were 35 in the fresh food section and 0 in the freezer.The unit was cooling when left. All charges paid last trip out.
REFRIGERATOR WHIRLPOOL GC5SHEXNSO4 "Display coming on but no cooling, no fans or comp. needs replacement control board. Cust paid in full. Cust will call in for reschedule; ordrng 1 W10823804 (CONTROL BOARD)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace pump, test ok"
MICROWAVE WHIRLPOOL WMH32519HW2 "Checked operation customer said unit had started working again. Could not produce failure checked all wiring, door switch operation,mag, diode, cap all testing good at this time."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Ms pic.Temperatures on arrival were 68 degrees in each section. The compressor was not on. Power cycled the unit and it came on. Tested diagnosticsThe deli UI is working. The door switches and all thermistors pass diagnostics testing. The fans are on it trust 3 and The compressor and the 3 way valve tested good, with the compressor turning on when it should.Took a picture of some frost bio,d up,on the right of the the refrigerator. Checked and found the thermistor end was just on top the the bottom tubing seam so I moved it and cable tied it in place.About 10 minutes after diagnostics we off the unit would not accept the lower set temperature to start cooling. I needed Tom unplug it to reset it. Needs the User Interface W11387386 and electronic control board W10843055.The approved estimate is $826.58 and paid on card approval. Umber 3229880992.Return Tuesday 6-23-20 from 1-5.; ordrng 1 SHIPPING and 1 W10843055 (cntrl-elec) and 1 W1138738
WASHER MAYTAG MVWC565FW2 "Washer ,,,,checked washer operation ,ran test cycle error code f7e6 ..motor code ,,sometimes control board not starting ,when button is pushed ,,,motor not completing spin cycle ,getting hot ,,,washer has bad control and bad motor ,,ordering parts office to resc when parts arrive ,; ordrng 1 W10885487 (MOTOR) and 1 W11399433 (CONTROL CCU)"
GAS RANGE AMANA ARG7301LL Ms pic.The bake igniter draws only 2.5 amps when it needs 2.7 to ignite. Needs a new igniter 31940001 picked up at the shop on the way here. Estimate of $256.91 was approved.Replaced the igniter and the new one draws33 as and test good.Collected charges of $246.91 on card approval number 3163098846.; used 1 WP31940001 (IGNITER) from stock
FREEZER MAYTAG MZF34X20DW03 "Ms pic.Found there was pressure against the evaporator cover that facilitated additional noises. Removed the cover, checked the frost pattern and reinstalled the evaporator cover. Tests quiet for 20 25 minutes with no unusual noises before leaving."
REFRIGERATOR MAYTAG MFW2055FRZ00 "Defrost drain plugged, cleaned out ice from under evaporator and installed new p trap kit. Now draining normally.; used 1 W11190084 (DRAIN TUBE KIT) from stock"
FREEZER MAYTAG MZF34X20DW03 "Cust concerned noises started again after last tech left. Could hear the noises she referred to though she said it was not as loud as before. Noise is a type of groaning that comes and goes, told cust it is from the refrigerant moving through the system. Pulled unit out on pad and adjusted the tubing on the back, pulled suction line up so it is not running along in contact with the floor. Also adjusted the drier so it is not vertical but more horizontal and secured the cap tube to the drier with tape. Noise went away, listened for ten minutes, did not come back. Cust could also see a red light on the display where no indicator is at. It had been blinking. Did some research and found the control on this is used in other models and the red light is for an over temp alarm feature that she does not have on hers. Showed her how to turn the light off and explained exactly what the light signifies."
DRYER MAYTAG LDG7400AAW Install belt checked over unit tested out good..; used 1 WPY312959 (BELT) from stock
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 M and S pictures and of the customer’s concern.There is a gray liquid caulk dripping onto the floor at the lower left corner. This caulk appears to have been installed where the metal for the corner did not fold over as completely as in the fresh food side.The liquid caulk hardened on the outside but not on the inside. It has been slowly seeking out since the unit was installed. Tech believes it is the warm air from under the refrigerator that facilitated continued softening of the caulk.I removed the outer caulk and the moist inner caulk. Tests good.
DRYER WHIRLPOOL WGD8620HC1 "Dryer ....checked dryer operation ,,dryer won’t start ,,,error code f6e2 ,,,checked and power to control board ,,voltage from relay to control panel ,dryer clicks ,took dryer front off and checked belt and thermal fuse ,,,found open thermal fuse .thermal fuse is bad ,replaced and installed new thermal fuse ....rebooked up vent pipe and tested dryer starting and running good now ,; used 1 WP3392519 (THERMAL FUSE) from stock"
REFRIGERATOR KENMORE 106.5113221 "Installed new filter housing and filter. Ran several glasses through, pressure good, no water hammer, good strong steady stream."
DISHWASHER KITCHEN AID KDTE254ESS2 "Dishwasher ,,,leaking water from pump ..replaced and installed new sump pump .all work8ng good now"
DISHWASHER WHIRLPOOL UYGGHUUGYUU "No one here, will call to reschedule"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Check dispenser over for issue with water filter popping out during water dispensing . Install filter and ran multiple glasses of water with out issues. Recommend replacing filter housing but might check water supply valve for pressure issues and that might solve the issue . Customer will talk it over and let us know whether to order part or not. W10862461
OVEN WHIRLPOOL WOS51ES4ES00 "Unit purchased on 9/10/2019 but delivered and installed 10/2/2019. Cust ran a self clean and unit would not heat after that. Pulled unit out on dolly and checked thermostat on back, found stat open. Installed new thermostat and tested, both elements now coming on and heating normally. Told cust because of safety issues the thermostats can fail more often than they used to.; used 1 W11034459 (THERMOSTAT) from stock"
DISHWASHER WHIRLPOOL GU2500XTPS7 "Ran machine for 20 mins, no leaks found"
WASHER MAYTAG MVWB865GW0 Inlet temperature fault on cold wash 120 to valve barely open. Good water pressure from house replaced inlet valve fill test good codes erased.
OVEN WHIRLPOOL WFE320M0ES0 Calibrated unit found 10 degrees below turn 10 up check over unit tested out good..
REFRIGERATOR WHIRLPOOL MSD2454GRW Check fridge over for compressor noise and found need to be replaced. Customer declined do to cost.
DISHWASHER WHIRLPOOL WDT920SADM2 "9-1 sump leaking, cust to call if wants fixed"
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Install all parts ordered and run diagnostics and verify icemaker passed and filled with water. Also installed filter housing and gasket
WASHER MAYTAG MVWB765FW3 "Washer .....replaced transmission (gear case) ....and rotor ,motor ...recalibrated and tested and washer all working good"
RANGE JENN-AIR JGS9900BDS Ms pic.Customer previously replaced the oven bulb. Shows continuity but is not lighting. Light receptacles are not available and it would cost more than desired to try to remedy customer is ok without an oven light if the board works.Replaced the main control board. The downdraft fan works on all speeds and the oven heated up to 350. All cooktop burners tested good. Collected charges of $555.63 on check number 9655.
DISHWASHER WHIRLPOOL KDPE234GBS0 "Install sump checked over unit ran diagnostics no codes no leaks, unit tested out good.."