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for Rosemount, MN
Complete and efficient
Paul - Rosemount, MN
Very poor service.
Darlene - Rosemount, MN
Jim. Was rude, argumentative, & belittling. Manger at Warner's Stellian told us serviceman would fix door and could level dryer. But Jim disagreed about leveling. Spent more time telling us that's not his job then it took to fix when he finally decided to do it. He was literally texting his boss to see if I was lying. Jim apparently not a happy employee. We own 2 businesses I would never allow our employees to argue with a client. Sad experience!!
Great Service fixing our microwave
Jeff - Rosemount, MN
I was able to schedule an appointment quickly and the technician was excellent. He came with the needed parts and repaired the problem quickly. This was a warranty repair so I rated the cost of the service a five.
Pete - Rosemount, MN
Repairman was very knowledgable about the repair issues. Is a very personable and kind person and respectful of my home.
Poor service n Quality
Diana - Rosemount, MN
I called kitchen aid n tech never put all complaints in system. Only one appliance not both. Kitchen aid is junk!
Keith - Rosemount, MN
Fast, efficient repair
Anne - Rosemount, MN
The effort to have our oven repaired was so minimal. I was referred by the manufacturer of our oven. They had a tech out within a couple of days and then the repair happened just as quickly. This was a MUCH better experience than I have had with other service providers.
Brent - Rosemount, MN
Very happy with the work that was done. Technician was competent, friendly and courteous. Quickly found the problem and resolved it. Couldn’t be more happy.
DRYER WHIRLPOOL MGDC465HW0 Customer’s complaint is door is hard to open. Applied a small amount of grease to catch. Door is opening well. Adjusted right front leg to stabilize unit. Ran a test cycle. All tested ok
MICROWAVE MAYTAG MMV5219FZ0 M and S pics.Replaced the interlock switch kit. Tests good and heated a cup of water from 68 degrees to 138 degrees in 1 minute.
REFRIGERATOR KITCHENAID KRFC300EBS00 Customers complaint was that items were freezing in ff section. Items were stored right in front of damper causing items to freeze because that air is coming from freezer advised customer that they can not put anything directly in front of the damper because they will freeze and also direct airflow downward and cause things to freeze on back wall and crisper drawers. Unit is operating correctly
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Found filter head leaking need to order W11194438 at lexena Kansas. Part 81.02 labor 45.90 ship 12.00 call 97.95 total 243.50 customer paid in full scheduled for friday. ; ordrng 1 W11194438 (FILTER HEAD ), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN AID KRSC500ESS Found faulty ice maker would not go into harvest. Order W10873791 at vadnais customer scheduled for Thursday ; ordrng 1 W10873791 (icemaker)
DRYER MAYTAG MGDB835DW4 Installed con and door switch ordered. Ran a test cycle. All tested ok. If customer calls back order a new console UI
MICROWAVE MAYTAG MMV5219FZ0 When arriving unit needs interlock kit I do t have one on Dave’s van called office all were busy office to reschedule when available ; ordrng 1 W11244490 (INTER LOCK)
DRYER WHIRLPOOL WED4815EW1 Found a thumping sound in unit. Installed a new drum repair kit. Ran a test cycle. All tested ok; used 1 4392065 (DRUM KIT) from stock
DISHWASHER WHIRLPOOL KUDS03FSSS4 "Found UI bubbling. Intermittent start stop and cycle selection failure. Ordered a new console. If approved, office to schedule install with customer ; ordrng 1 WP8574145 (UI CONSOLE )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Installed new valve, verified not leaking by after dispensing water leaves one drop at end of fill tube which eventually falls, pulled tubing out of housing dispensed water no small drop hanging on reassembled and tested, had customer test no more drop hanging on, end of fill tube cut at angle do not know if normal if problem returns order fill tube W10898317"
M/W OTR WHIRLPOOL WMH32519HV1 "Installed interlock kit per service pointer, adjusted door operates correctly.; used 1 W11244494 (INTERLOCK KIT) from stock"
MICRO/OVEN KITCHENAID KEMS309BSS00 Found error code f1-e5 error code. Unit needs magnetron and inverter board. The inverter board is NLA. Office to research with WP and inform customer of outcome
WASHER WHIRLPOOL WTW5000DW1 "No error codes, in manual mode water inlet valves would no activate verified 120VAC to valves, recalibrated machine now able to get valves to operate, unit will complete a self test correctly shifter works tried in manual to agitate and spin basket to listen to bearing control will not activate shifter and engage motor, the wash plate is stripped ordering control, wash plate, and fill valve.; ordrng 1 W10752283 (washplate) and 1 W11116590 (cntrl-elec) and 1 W11210459 (VALVE)"
REFRIGERATOR KITCHENAID KRSC500ESS01 Installed parts thawed evap thermistor was in wrong spot loose on tubing and silicone end of sensor cracked. Secured thermistor to tubing with zip tie all operational give 24 hrs for temps
MICROWAVE KITCHENAID KMHS120ESS8 Installed motor and support now operational.
DRYER WHIRLPOOL WGD5600SQ0 Found thermal fuse failure. Installed a new thermal fuse. Ran a test cycle. All tested ok. Ran a test cycle with vent air flow tester. Vent has a slight restriction. Vent should be inspected and cleaned. Office to bill customer $209.45; used 1 WP3392519 (THERMAL FUSE) from stock
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "No leakage at fittings verified leak is from dispenser, leak is intermittent possible air bubble in line ordering inlet valve.; ordrng 1 WPW10179146 (valve-inlt)"
RANGE KITCHENAID KFEG500ESS2 "Testing at350F obtained an average of 348F, within range, reviewed user guide with customer regarding rack placement and temperature offset."
RANGE WHIRLPOOL WFE525S0HV0 "331,332,334,370,371,372 average 351.66F operating within in specs."
RANGE WHIRLPOOL WFE505W0HS1 "Spoke with Sterling SR7724128395 he suggested squaring element where supports are level took pictures both legs square on pan, the mounting screws are tight where they are fastened the metal is so flexible during expansion the entire element is going to move causing metal to metal noise."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed valve no leaks operates correctly.
REFRIGERATOR KITCHENAID KRSC500ESS01 "Ff evap iced up and some frost on shelves in freezer fan not running at full speed could be cause of frost in freezer. Will need new fan motor, evap thermistor and ff evap fan with cover which is showing eta 3/1 office to xpart and contact customer for return allow 1 hr on return ; ordrng 1 W10316760 (thermistor) and 1 W11036566 (motor-evap) and 1 W11098695 (fan-scroll)"
REFRIGERATOR WHIRLPOOL WRF757SDEM00 When testing found ff not responding and unit sitting in limp mode nothing running tested needs control boards also thermistor is cracked gave customer price they will purchase new whirlpool unit paid for service call on cc
REFRIGERATOR WHIRLPOOL GC5SHEXNS00 "When arriving found unit ff at 42 and ff at 5 co p very hot found condenser plugged I vacuum it then found condenser motor had failed also main control is chirping randomly will need new control and fan motor customer paid in full on cc for parts and 85.90 labor trip and shipping reschedule for Friday ; ordrng 1 W10124096 (fan,motor) and 1 WP2307037 (cntrl-elec), used 1 Ship (Shipping/Handling) from stock"
DRYER WHIRLPOOL WGD92HEFBD0 Using vent airflow tester. Unit tested poor for all dryers. Vent is completely restricted. Found evidence of an interior lint fire. Vacuumed out lint. Ran a test cycle. All tested ok. Customer to have contractor inspect vent. Left vent wizard info
REFRIGERATOR WHIRLPOOL WRS315SDHM01 When testing found dispenser switch ohm fine and wires in door ohm fine found water valve was open not in range has power to valve needs new valve called office all were busy office to reschedule ; ordrng 1 WPW10179146 (valve-inlt)
WASHER WHIRLPOOL WTW4816FW1 Found agit dogs broken and agitator bolt out. Installed new dogs. Ran a test cycle. All tested ok; used 1 80040 (AGITATOR DOGS) from stock
REFRIGERATOR WHIRLPOOL GC5SHEXNS00 Installed new parts no longer chirps cooling correctly.; used 1 W10823804 (CONTROL) from stock
WASHER WHIRLPOOL WTW7000DW3 "At arrival found room GFI tripped and the room very cold. Reset GFI. Ran drain spin to get clothes dryer to remove. Opened console for inspection. Ran an auto test. All tested ok. No leaking from the fill valve, drain pump, drain hose or tub. The water lines and stand pipe are on the garage side wall. Possibly the stand pipe froze, water backed up and overflowed onto electrical outlet for the washer, which is directly below the stand pipe. Causing the GFI to trip. Customer had stated that there was water on the cord plug in the outlet. There is a floor register, but does not seem to be any heat. Customer said the room was extremely cold the last 3 days. Advised customer to contact builder about heat for the laundry room"
RANGE KITCHENAID KSEG700ESS3 "Complaint of temp too low in convection bake says she has to raise temp 25F ran a temp check@350F found average to be 353F, showed customer how to due a temperature offset it is also in owners manual. Explained the etching in cooktop and scratches on console are out of the 30 day cosmetic warranty she will have to contact customer service for approval for replacment."