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for Rogers, MN
Tech was outstanding...
Jonathon - Rogers, MN
Kevin - Rogers, MN
Kind, considerate, knowledgeable
Kris - Rogers, MN
quick diagnosis and repair...
Ted - Rogers, MN
The tech had it figured out in a few seconds and had the parts...you can't ask for more than that. I'll use them again on anything that breaks around here!!!
Great & Quick Service!
Joseph - Rogers, MN
Andrew was quick at diagnosing my issue and very friendly. Thanks for the help and great service.
Very pleased! Great service!
Anthony - Rogers, MN
Couldn't be happier about the whole experience!
Richard - Rogers, MN
Aqua Lift not meeting expectations!
Theresa Blabac - Rogers, MN
Aqua Lift - Jay did a good job explaining that Whirlpool is marketing our oven as self cleaning but that Aqua Lift is only designed to loosen up baked-on materials - and that we would need to run the Aqua Lift several times to be effective. This does not meet my expectations for oven cleaning. Jay stated that there was nothing more he could do for us. Very frustrating!
Response from Twin Cities Appliance:
I'm glad Jay was able to explain the design of the stove- It's not always the technician's fault to fix what the engineers have changed over the years- the new way of self-cleaning is at a much lower temperature than the previous designs that locked the door and got up to 800 degrees.
Heather - Rogers, MN
Lukas was polite, helpful and very knowledgeable. Fixed issues quickly! Thank You!!
Cody - Rogers, MN
It was great service we would definitely recommend him again.
Jan - Rogers, MN
Joellyn - Rogers, MN
Whirlpool fridge fix
Kenny - Rogers, MN
Service tech fix my fridge in a timely fashion. He had the part in his vehicle. Very polite.
Very professional service
John - Rogers, MN
WASHER WHIRLPOOL WTW5000DW0 "7-1, hub is bad; ordrng 1 W10528947 (hub)"
WASHER WHIRLPOOL WTW5000DW0 "Install hub, ran diagnostics and calibration done tested out good no leaks no codes, instruct customer to to clean wash cycle monthly and leave door open after each use and use less soap.."
WASHER AMANA NTW4516FW3 "No error codes, calibrate, run test cycle, ok, put clothes in and spin, ok, instruct out of balance loads"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The evaporator has frosted up again. The thermistor was reading open in diagnostics. Needs new control, user interface and thermistor harness. I put it into a forced defrost to get her by for now. ; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (HARNESS )"
DISHWASHER WHIRLPOOL WDT710PAYM3 "Ccu burnt called safety and he will call mark about machine, need new ccu,harness,housing ui and console panel"
WASHER WHIRLPOOL NFW5800HW0 "Order bellow has a rip at front lip, ran load with loads to make sure installer remove shipping pins unit is under the counter, spins fine as of now..; ordrng 1 W11314648 (bellow)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed new control, user interface and harness. Customer will monitor frost."
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Installed parts, unit tested ok, found icemaker tray partially with cubes explains spill over from icemaker, inst cust could take 12-24 until ice start"
WASHER MAYTAG MVWB765FW1 "Installed parts, ran diagnostics through ok, all functions ok, no leaks"
REFRIGERATOR KITCHEN AID KSF26C4XYY02 One of the wires under the door for the auger motor was broken. Operation tested good after repairing.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Ice jammed in bucket, icemaker has been spilling over/double filling causing ice to build up and damaged motor shaft and bucket, ordering new chute as well, icemaker needs to be replaced, after cleaning out ran a bag of ice through ok, chute door sealing ok which leads to believe icemaker is root of problem ; ordrng 1 W10822606 (motor) and 1 W10910401 (ice-contnr) and 1 W11115534 (icemaker) and 1 W11228132 (shaft) and 1 W11448633 (CHUTE)"
WASHER MAYTAG MVWB765FW1 "Software mismatch error and ui error, getting power to both control and ui, needs both ui and control replaced , unit 1 1/2 years old, customer to call whirlpool to see if they will cover repair as they are not happy, DONOTORDERPARTS yet , 85.95 for labor; ordrng 1 DONOTORDERPARTS and 1 ESTIMATEONLY and 1 W11135391 (console) and 1 W11135392 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Found ice shutte full of ice huge ice block, cleared this, separator is sealing good, seals look ok, inst cust once a month to dump ice and clean area around bucket make sure sitting down tight, crushed ice shavings can build up in shutte and cause this issue, inst cust on cleaning ice area"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Freezer light and upper fridge Lights out, needs new freezer light module; ordrng 1 W11205083 (module)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed part unit tested ok
RANGE WHIRLPOOL WFG525S0JZ "Left front slow to ignite, needs updated cap kit; ordrng 1 W10881749 (cap-burner)"
FREEZER WHIRLPOOL WRF535SWHZ00 Installed new handle unit tested ok
RANGE WHIRLPOOL WEG750H0HZ0 "Installed parts, checked for leaks, none found, all functions fine, blower ok oven preheated ok"
RANGE WHIRLPOOL WFG525S0JZ "Lockbox gone, unable to get into house, we don’t need to return, customer can just swap out caps, kit is in garage by door"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Freezer evap frosted up. Entered diagnostics and checked, test showed defrost thermister open. Checked defrost heater, entered manual defrost. Heater came on. Thawed evap and installed new defrost thermister from truck stock. Cycled power to unit and told cust to check back wall of freezer for frost buildup in 3 weeks.; used 1 W10902214 (THERMISTOR) from stock"
MICRO/OVEN KITCHEN AID KEMS309BSS01 "Installed door glass, tested ok"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Installed all door, unit sealing ok, cosmetics ok"
DRYER WHIRLPOOL MGDC465HW0 "The squeaking noise came back after about a week of use. I pulled the drum and inspected everything. No signs of bad belt, pulley, or rollers. I put it back together and it started squeaking right away. When I would push on the bulkhead with the top popped open the noise went away. The drum or bulkhead are slightly out of alignment. Start with drum before doing the bulkhead. Customer will call to reschedule once the parts arrive. File #7727144654; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Wrong part ordered; ordrng 1 W11368911 (HOUSING UI)
REFRIGERATOR WHIRLPOOL GI6FDRXXY00 "Customer thawed out unit, installed new harness and fan, heater tested ok 27.8 ohms, will return heater, turned unit back on, unit now cooling inst cust to wait 6-8 hours until adding food"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace parts, test ok"
RANGE WHIRLPOOL WFC310S0ES3 Pick up part
RANGE KITCHEN-AID KSGG700ESS0 "Unplugged unit and installed parts, plugged in unit, unit working good, cleared errors in diagnostics, if recall and errors persists will assume previous company did a hot install of main control which would explain keypad disconnect error, if this is the case we will need to order and install a main control WPW10453983 to be installed"
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed new control board, found bulb burnt out replaced this also, unit now working ok; used 1 8206232A (BULB) from stock"
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Installed new freezer LED light, all lights now working properly"