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for Rochester, MN
Chad - Rochester, MN
Jim and Aaron Are very knowledgeable. Professional. Kind.
Bill - Rochester, MN
Kept us informed of when he was arriving. Did a great job of fixing then dryer and getting it all put together.
Christopher - Rochester, MN
Ben completed the fixes I needed to get my washing machine to stop squeaking.
Great service and done in a timely manner
David - Rochester, MN
Very knowledgeable technician
Mary - Rochester, MN
Never call for their service again
Christina - Rochester, MN
Response from Twin Cities Appliance:
When you have sediment in your house supply that plugs up the machine, that will lead to a premature failure of the washer- I know you were not there to see this and we tried explaining the issue to you over the phone- We tried to do what we could. Our apologies if that was not good enough
Cami - Rochester, MN
Preserve - Rochester, MN
Ben is very knowledgeable and willing to explain how appliances work. He has excellent customer service skills as well.
Alex - Rochester, MN
Rawan - Rochester, MN
Great Service. Tech very helpful
Effie - Rochester, MN
Thanks for quick service
Dawn - Rochester, MN
Tech was in and out in less than 10 minutes, determined that problem was due to blocked vent
WASHER WHIRLPOOL WTW7500GW2 Installed gearcase and fill valve ordered. Calibrated and ran an auto test. All tested ok. No leaks
MICROWAVE WHIRLPOOL WMH31017FS0 Installed main control sent. Ran a test cycle with a cup of water an d tested under light. All tested ok
REFRIGERATOR KITCHENAID KRFC704FPS01 Ms pic.Removed the ice bin that was held in place by a small ice build up.answered other questions about filters.
WASHER MAYTAG MVWB835DW1 "Ms pic.Stopped in mid cycle. Detect no,power to the User Interface from the board. Light is flashing on the board so the incoming voltage is correct. Would need a microcomputer w11024149 for $294.04. Tech has seen where t he console was needed replacing the board too. Estimate to replace the microcomputer only was $428.09.customer declined the repair at this time and will look around this weekend or call WP.Collected $97.95 today on check 2579."
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Ms pic.Needs the icemaker as the harvest arm stopped in mid cycle. Needsicemaker field kit wpw10715708. Part is at dvh.Office to order and follow up with the customer.; ordrng 1 WPW10715708 (ICEMAKER KIT)
FREEZER WHIRLPOOL WZF34X16DW04 Replaced the freezer door gasket and steam treated the wrinkles out of it. Showed the customer pictures of it sealing on all sides and advised they should leave the door shut until tomorrow morning so the rubber memory keeps the shape of the gasket.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced the icemaker and the water valve. Took a picture on one of the icemaker wires being disconnected at them,up in connector. Will need a new wire harness.When replacing the water valve I saw there is no main water shut off at the meter. Pulled The unit out and left the water off to the unit.customer will not p,up it back in until we have repaired it. Needs wire harness W10884720 from PF.Office to order then call the customer to reschedule ; ordrng 1 W10884720 (I’M WIRE HARNESS )"
DRYER WHIRLPOOL MEDB835DW3 Ms pic.Unit is level. After running a few minutes it makes a rattling noise because the exhaust tune going into it shifts forward and contacts a moving component. The exhaust vent is clamped onto the tube tightly. Foil taped the exhaust tube onto the back of the dryer and it tested quiet. collected charges of $137.85 on check number 2211.
DRYER AMANA NGD4655EW2 Ms pic.Replaced the burner assembly. Tested for leaks and found none. The dryer heats well now.
DRYER WHIRLPOOL MEDC465HW0 "Ms pic and of the dryer run going up 7-8 feet and the to the right about 10-12 retailer to,d the customer it would dry clothes within30-25 minutes and misstated that.The wrinkle control,cycle is working. It can’t be started by pushing the cycle button because it is an automatic extension of the cycle selected and it tested good twice when tested today.Customer got the salesman on the phone and I explained energy efficient operations of the new electric dryers and that I can not make it dry any different than engineered, even though many of us would like it if we could."
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Installed new ice maker filled shut off all ops ok
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Installed new parts cooling fine when leaving
REFRIGERATOR WHIRLPOOL WRX735SDBM04 When arriving I could not pull out ice maker valve was leaking and froze the ice maker compartment customer will shut unit down and thaw out call mr rescheduled for Tuesday ; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
DRYER AMANA NGD4655EW2 When testing I have power to gas vale but not responding called mr rescheduled for Tuesday ; ordrng 1 W10823508 (burner-gas)
FREEZER WHIRLPOOL WZF34X16DW04 When testing found seal will not come back and seal tight ordering new seal called mr rescheduled for Wednesday ; ordrng 1 W10850441 (gasket-dor)
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "When testing found freezer was at 0 temps and ref running fine was at 38 ordering thermostat and timer will try this formtemp issue ; ordrng 1 4388931 (timer,defrost adapt) and 1 WPW10511937 (thermostat)"
WASHER WHIRLPOOL WTW8000DW5 Installed new began case tested spins fine sounds fine
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 When testing ice maker has power but not responding rescheduled for Wednesday to replace ice maker ; ordrng 1 WPW10300024 (icemaker)
RANGE WHIRLPOOL WFE550S0HZ0 Tighten handle all ops ok
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Installed new door all looks ops fine but one of the rails inside for food storage is bent needs new one office to order and reschedule ; ordrng 1 W11097831 (trim-door)
DRYER WHIRLPOOL WED7590FW1 New co tool with stat tested all ops ok heats well
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 When arriving tested found ice maker not responding also the water valve is leaking will need both parts house care lady there home owner gone could not get ahold of him she will tell him he can decide if they want to fix needs WPW10349187 valve 102.77 W10882923 100.57 ice maker 12 for shipping 80.90 for labor with trip could not collect trip could not get ahold of him; saved tckt
WASHER WHIRLPOOL MVWC565FW1 When testing found 120v to control but not responding called mr rescheduled for Wednesday to replace control ; ordrng 1 W11162438 (CONTROL)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 When testing found temps 5 and 37 she had a temp tracker in it temps were off ordering a control box her temps were from 5 to 20 in freezer ; ordrng 1 W11223731 (CONTROL BOX)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Installed new controls unit cooling fine and responds well to
OVEN WHIRLPOOL WFG525S0HS0 When arriving found wire to igniter fell off installed again tested all ops ok
RANGE AMANA AGG222VDW4 When arriving tested spark module found no voltage coming from it also left harness switch is cracked called tk rescheduled for Friday ; ordrng 1 W10361496 (harns-wire) and 1 WP6610341 (module-spk)
RANGE WHIRLPOOL MER8800FZ2 When testing found faulty switch but also the left front element is cracked called tk rescheduled for Friday ; ordrng 1 W10857622 (switch-inf) and 1 WPW10535150 (elmnt-surf)
M/W OTR WHIRLPOOL WMH31017HB0 Installed new mag and transformer also didode was burnt with cap tested heats well
WASHER WHIRLPOOL NTW4516FW2 Installed new control tested all ops ok