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for Ramsey, MN
Fred - Ramsey, MN
Great service, keep me updated
John - Ramsey, MN
I received updated information, the technician was on time and did a wonderful job
Charles - Ramsey, MN
fast and friendly
Great Service, Friendly, Fixed the problem!
David - Ramsey, MN
Very friendly service. They provide a window and give you the ability to see status of where the tech is at in regards to appointments for the day so you have an idea of when they might arrive (think FedEx tracking type system), and you receive a call when they are 30 minutes out. Required 2 visits, one to troubleshoot and determine the parts needed and one to return and install the parts, which was acceptable to me (it was just an ice maker not functioning thankfully and not a whole fridge not working and food spoiling). As they weren't able to determine exactly what part was the issue, they ordered more parts than needed just in case so they could fix it right the first time and make the experience for the customer easier.
Ryan - Ramsey, MN
Item has not been fixed. Would appreciate followup
Shane - Ramsey, MN
Jim - Ramsey, MN
WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.
RANGE MAYTAG MER8800FW0 "Cust said right front burner stopped working properly, at the same time the infinite switch started making a clicking sound when turned and did not turn smoothly. Removed top and checked element, thermal limit failed and one of two element rings bad. Element on order already, shipping to tech, ordering infinite switch to tech; ordrng 1 SHIPTOTECH (DIRECT TO TECH) and 1 W10911303 (INF SWITCH)"
WASHER WHIRLPOOL WFW90HEFW1 "Clean out pump had long drain code found junk, bra pads,etc... ran diagnostics found leaking water from door seal; ordrng 1 W11106747 (bellow)"
WASHER WHIRLPOOL WFW75HEFW0 "Did not need board, no code in history, explained to customer about display time and delay, display show 1h customer think it’s inside down, show him how to use delay and cycle, wash rug load with towel to prove to him spinning is working cause he said the rug he wash never spin fast, so I added a few more towels with that to get it even and it spun fine, he is very happy now cause Steven appliance didn’t go thr all with him.."
WASHER MAYTAG MVWB835DW3 "Customer showed me some clothing with white spots on it, Checked over unit wash load of towel on hot didn’t seem to have much soapy water, order board per pointer; ordrng 1 W11111453 (cntrl-elec)"
MICROWAVE JENNAIR JMD2124WS "Drawer auto open and close not working. Pulled unit out and checked wiring, all good. Door motor is a stepper motor, called WP techline, there is no information on the tech sheet as far as voltages or ohm readings so cannot test to see if the issue is the motor or the control board. Told cust would likely need both. Door motor is special order, part w10278517 and control is wpw10775418. Cust wants to think about whether to repair or not."
WASHER WHIRLPOOL WFW90HEFW1 "Install door seal check over unit tested out good, ran diagnostics it went thr fine no leaks.."
WASHER MAYTAG MVWB835DW3 Install board kit ran diagnostics and calibrated unit tested out good..customer to use to know instruct customer about detergent to be using less ..
DISHWASHER AMANA ADB1400AGS1 "Replace missing spring; used 1 8268990 (BUSHING), and 1 WPW10337934 (SPRING) from stock"
WASHER WHIRLPOOL MHW5500FW1 "5-3 replace latch, test ok"
WASHER MAYTAG MVWB765FC3 "Replace console, test ok"
RANGE WHIRLPOOL WFG550S0HV1 "Installed parts, need to reorder panel has scratch on it, door shape better though now flush, part back ordered office to follow up; ordrng 1 W11247684 (PANEL)"
ELEC DRYER WHIRLPOOL WED92HEFC0 "Replace ccu, test ok, check vent and is poor"
WASHER MAYTAG MVWX655DW1 "Repair dispenser, also repair dryer, medx655dw1 m74772657 dryer, wp691366"
WASHER MAYTAG MVWC555DW1 "7-1,7-6, Bearings in motor bad and pulley was rubbing on guard melting plastic, need new motor, 85.90 on return; ordrng 1 W11283592 (MOTOR)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Old door has large dent in it, inspected and installed new door and transferred components. All ops good"
DOUBLE OVEN WHIRLPOOL RBD305PRS00 "Control display blank, buttons will still beep when active overlay pressed but nothing on display. Removed control panel to check connections, found tabs holding active overlay to console broken so control panel had been removed previously. Cust bought house a year ago and did not take it off so it must have been by previous owner. Checked all connections and restored power, display still blank. Unit needs main control which is NLA. Unit not repairable"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Installed new left hand door.
WASHER WHIRLPOOL WTW4850HW0 "No error codes, calibrate, run test cycle, normal sounds, instruct cycles and out of balance loads"
RANGE WHIRLPOOL WFG550S0HV1 "Installed outer glass, better but still warped on left side sticks out more than right, ordering hinges, door glass, liner, seal and trim parts to be replaced; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11247684 (DOOR) and 1 WP9761344 (liner-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10658354 (gaskt-door)"
WASHER WHIRLPOOL WTW5000DW2 "Drain pump stuck on, cancel cycle, calibrate, run test cycle, ok, if keeps up order new ccu"
REFRIGERATOR KITCHENAID KRFF507ESS01 Cust had had unit shut down several times since previous visit but got it running again by cycling power to unit. Installed new main control board and black UI. All ops good
ELEC DRYER WHIRLPOOL WED92HEFC0 "240 to unit Check all fuses and element, ok test ccu and is bad, call when coming back; ordrng 1 W10875487 (CCU)"
DISHWASHER KITCHEN AID KUDE20FVSS "Remove glass from drain pump, test ok"
REFRIGERATOR WHIRLPOOL MRT118FFFM00 "Cust said refrigerator secion not cooling but freezer section working. Not enough to get icemaker to cycle though. Cust just plugged in a couple days before service. Temp in ref at 39 and getting good airflow down from freezer. Freezer fan working properly and temp in freezer at about 10. Turned on icemaker and it cycled right away. Suspect issue with defrost, ordering control box and evap thermister to tech.; ordrng 1 SHIPTOTECH (DIRECT TO TECH) and 1 W11223735 (CONTROL BOX) and 1 WPW10384183 (THERMISTER)"
WASHER MAYTAG MVWB765FW1 "5-1, lid locks once in diag but not again, will not lock when starting a cycle, need new latch and ccu, call when coming back; ordrng 1 W10810403 (LATCH) and 1 W11135392 (CCU)"
WASHER WHIRLPOOL WFW92HEFW0 "3-1, replace acu, run test cycle, ok"
REFRIGERATOR WHIRLPOOL KRFC704FSS01 "Ice not dispensing, can hear auger motor turning and auger in bucket will turn when there is no ice in bucket but does not turn when 5here is anything in the bucket. Also ice door no5 sealing tightly, getting warm air coming up through in5o ice bucket and causing ice to clump. Ordering auger kotor, motor shaft, ice bucket, and ice door and separator.; ordrng 1 W10822606 (AUGER MOTOR) and 1 W10910401 (ICE BUCKET) and 1 W11189145 (ICE DOOR) and 1 W11204892 (SEPARATOR) and 1 W11228132 (SHAFT)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Had only 65v at evap fan so I went to jazz board and found connection half way loose, reconnect it. Working fine now air is blowing to frig selections now.."
DISHWASHER WHIRLPOOL ADB1400AGS1 "Replace broken wheels; used 1 W10888592 (WHEEL), and 1 WP8575897 (WHEEL) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Had only 65v at evap fan so I went to jazz board and found connection half way loose, reconnect it. Working fine now air is blowing to frig selections now"