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for Ramsey, MN
Bryan - Ramsey, MN
Very efficient, thorough and clean
Robert - Ramsey, MN
Great service and infromative advice.
Wayne - Ramsey, MN
Angie - Ramsey, MN
Technician was on time, professional and worked quickly
Hao - Ramsey, MN
Dave my tech was prompt and quickly diagnosed my problem immediately.
Julie - Ramsey, MN
James - Ramsey, MN
Very professional and quick
Rude, Insulting and Unprofessional
Chris - Ramsey, MN
The technician was rude and argumentative. He repeatedly told me he wasn’t there to give me cooking instructions instead of listening to me tell him the problem that he called out there for. Said it was my pans, oven thermometer, etc that is my problem and he wasn’t there to tell me how to cook. Not once did I bring up cooking. He told my father in law my upper oven ran hot, next told me it ran cold, then told me I didn’t know how to cook and that was the problem. As I’m trying to tell him about my lower oven he just wanted to jump in again with unnecessary comments. I had to walk away as I was unable to continue a productive conversation. Shortly I heard him curse loudly from my kitchen only to call me back to tell me my oven was running 30degrees low. I have never had such poor customer service and I will not be using your company again in the future.
Hollie - Ramsey, MN
Fred - Ramsey, MN
Great service, keep me updated
John - Ramsey, MN
I received updated information, the technician was on time and did a wonderful job
Charles - Ramsey, MN
fast and friendly
Great Service, Friendly, Fixed the problem!
David - Ramsey, MN
Very friendly service. They provide a window and give you the ability to see status of where the tech is at in regards to appointments for the day so you have an idea of when they might arrive (think FedEx tracking type system), and you receive a call when they are 30 minutes out. Required 2 visits, one to troubleshoot and determine the parts needed and one to return and install the parts, which was acceptable to me (it was just an ice maker not functioning thankfully and not a whole fridge not working and food spoiling). As they weren't able to determine exactly what part was the issue, they ordered more parts than needed just in case so they could fix it right the first time and make the experience for the customer easier.
Ryan - Ramsey, MN
Item has not been fixed. Would appreciate followup
Shane - Ramsey, MN
Jim - Ramsey, MN
WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Thawed out evap drain ok, draining now, pulled unit out on mat, installed filter head, no leaks, icemaker filled and filter not leaking dispenser ok, all functions ok, can return trap"
MICRO/OVEN WHIRLPOOL WOCA7EC0HN03 "Update software for customer, customer will finish installation bc tape is still on side trim and missing 4 screw to unit side bracket wall so door is not closing properly...unit tested out good.."
REFRIGERATOR KITCHEN AID KFIS29PBMS02 "Removed bins, air tower and evap cover. Evap solidly iced up. Could see signs of what looked like dye on the evap cover and just behind it. Thawed evap. Tested fans, damper and thermisters, all checked good. Reinstalled old evap cover and secured it to back of liner with foil tape. Turned unit on, cooling came on. Told cust 5o watch temps over the next few weeks, not sure if dye on cover was old or new"
DISHWASHER WHIRLPOOL MDB8959SKZ0 "9-1, drain pump humming, go into diag and display flashing strange, now drain pump does nothing, need new drain pump and ccu; ordrng 1 W11410070 (CCU) and 1 W11412663 (DRAIN PUMP)"
DRYER MAYTAG MGDB765FC0 "Ran test found thermistor bad due to soap used on washer, instruct customer to cut down on detergent, its making powdery at thermistor then lint build up on it so its not reading right moister going thr to turn heat on or off..; used 1 WP8577274 (THERMISTOR) from stock"
DRYER MAYTAG MGDB765FC0 "Ran test found thermistor bad due to soap used on washer, instruct customer to cut down on detergent, it’s making powdery at thermistor then lint build up on it so it’s not reading right moister going thr to turn heat on or off..; used 1 WP8577274 (THERMISTOR) from stock"
MICRO/RNGE KITCHEN-AID KMHC319EWH0 "Found bad switch kit installed new kit, tested ok; used 1 W11244490 (INTERLOCK KIT) from stock"
DISHWASHER KITCHENAID KDPE234GPS0 "Replace sump, run test cycle, ok"
MICROWAVE WHIRLPOOL WMH78019HZ0 "Found bad mag, took unit down, Installed new mag unit tested ok, reinstalled unit"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Icemaker stalled out, ice in mold but not cycling. Installed new icemaker and cycled power 5o unit. New icemaker cycled, fill normal. Told cust to dump ice after first 24 hours; used 1 WPW10300024 (ICE MAKER) from stock"
WASHER WHIRLPOOL WFW6620HC0 "Level unit tight screws to pedestal 3 out of 4 weren’t tight from installers, ran load of towels with customer and he said it has improved very much from last used..no charge to customer I’ve made mistake by running card on this order.."
DRYER WHIRLPOOL LTE6234DQ3 Picked up part
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Freezer defrost not draining, tried clearing from top of drain, not successful. Pulled unit out on pad and checked lower drain tube, found blocked. Cleared blockage and reinstalled drain tube, now draining normally"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cust getting a slow but steady drip through water dispenser, sometimes gets a cup or two coming out at once. Removed filter and checked for drips around filter housing and reservoir, nothing found. Removed filter and asked cust to watch for 2-3 days and see if that has any effect. Cust has another filter coming, asked her to install new one and see what that does as well. Ordering new filter housing, reservoir, valves and related tubing, will check with cust on return before installing parts.; ordrng 1 W10723352 (TUBE) and 1 W10865826 (VALVE) and 1 W11168758 (RESERVOIR) and 1 W11194438 (HOUSING) and 1 W11209438 (CONNECTOR) and 1 W11209890 (WATER LINE) and 1 WPW10341329 (VALVE) and 1 WPW10674102 (WATERLINE)"
MICROWAVE WHIRLPOOL AMV2307PFS2 Install control panel check over unit tested out good..
RANGE WHIRLPOOL WFE510S0HS1 "Installed new main wiring harness and tested, all ops good. Heating normally"
WASHER WHIRLPOOL WFW5620HW0 "Install board,ui and harness use sled to move stac unit out ran diagnostics everything went thr fine no codes no leaks. Retake vent for customer it had a whole and was crush by install 6 month ago..told him wasn’t my job but willing to do since it will need sled to pull out for him to do.."
WASHER MAYTAG MVWB865GW0 Replace lid
DRYER WHIRLPOOL LTE6234DQ3 "Please bill customer Need therm limiter, did air flow meter test and it didn’t pass poor air flow..customer needs to get vent clean out before using when we have part install..; ordrng 1 WP3403607 (cutoff-tml)"
KITCHEN WHIRLPOOL WRF535SWHZ "Found slight gap in upper left freezer corner, Heated up gasket reformed sealing good now"
DRYER WHIRLPOOL LTE6234DQ3 "Bill customer Install thermo limiter tested out good, instruct customer to get vent clean out before using again."
WASHER WHIRLPOOL WFW5620HW0 "Install board,board and wire harness ran diagnostics it went thr fine no leaks no code.."
RANGE WHIRLPOOL WFE510S0HS1 "Bake and broil elements not coming on, had been working fine. Pulled unit out on pad and checked terminal block. Found terminal block broken and wire ends connectin* red L2 harness to block burned up. Ordering main wiring harness, should come with new terminal block; ordrng 1 W11171889 (HARNESS, MAIN)"
WASHER WHIRLPOOL WTW5000DW3 "Install gearbox, noise and vibration is gone, instruct customer not to overload and sort out clothing to weight, did notice that customer has weak floor on wood, dryer vibrates a little with my jacket on top of it, calibration and diagnostics ran everything went thr fine.."
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics relay on board keep on clicking, order board n ui plus wire harness, expart office to call customer for return date..; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 1 W11449075 (HARNESS )"
WASHER WHIRLPOOL WTW5000DW3 "Install hub and clutch but unit still has little vibration, did fine a little oil leaking into clutch, going to try replacing gearbox; ordrng 1 W11035751 (gearcase) and 1 WILLCALL (WILL CALL), used 1 W10528947 (HUB AND RETAINER), and 1 W10721967 (CLUTCH/SPLUTCH KIT) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Relay on board keeps ticking, ran diagnostics ui clean washer button not turning off when push on ui testing, diagnostics mode just sits there, harness on back, office to call customer for return date..; ordrng 1 SEND2MEN (STAC UNIT) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 1 W11449075 (W11449075)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 reattached loose handle and ckd operation
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Reinstalled mounts and handle, unit tested ok"
WASHER MAYTAG MVWB835DW4 Install valve fill ran diagnostics and calibrated unit tested out good no leaks no codes..