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for Oakdale, MN
Audrey - Oakdale, MN
Jarod was a very knowledgeable tech. He was very courteous and knew what he was doing. I would have him back again.
Karen - Oakdale, MN
The tec was very knowledgeable, friendly, and polite. He explained a few things to me.
Great work done fast
Jeffrey - Oakdale, MN
we called in the morning to report our problem. Got service done the same day! The technician, Rich, clearly knew his stuff. He diagnosed and solved the problem within a half hour.
Kay - Oakdale, MN
Service man did a great job.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Freezer fan failed, barely turning. Caused ice to build up inside freezer air tower and air ducts. Cleared ducts and tower of ice and installed new freezer fan. Now working properly, getting good airflow into ref section; used 1 WP2315539 (EVAP MOTOR) from stock"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Found fill tube and fascia heaters shorted. Needs heaters, cover and fill tube. ; ordrng 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 WPW10553630 (escutcheon) and 1 WPW10598013 (cover)"
RANGE WHIRLPOOL WEE750H0HZ0 "Was to,d they had a family issue come up and would be gone until later in the afternoon. They will call the office to reschedule.; saved tckt"
WASHER MAYTAG MVWX655DW1 "Checked washer operation ,,washer ,,basket and tub dropped and leaning forward ,,checked washer and found washer missing the 2 front suspension rods not there anywhere ,,need to order suspension rods ,,return tues ,; ordrng 1 W11130362 (SUSPENSION.)"
RANGE MAYTAG MER8800FZ0 "Looks like the gasket caught fire on the element inside bake area under cavity bottom, cavity has severe and permanent smoke and fire damage, cavity not replaceable, unit not repairable, called safety to document"
RANGE WHIRLPOOL WEE750H0HZ0 "Ms pic.Customer said there have been a few times when pressing the X (cancel) button that it did not shut off. Pressed cancel, cancel, start to enter diagnostics but the 2 cancels did not register. When baking I can turn it off,so it registers1 push. Tested today on bake and convection bake to 325 degrees. It shut off during each cycle today.Ordering a stainless steel console assembly, w11290627. Is at PF.Return Monday 3/25/19.; ordrng 1 W11290627 (SS CONSOLE ASSEMBLY)"
ICE MAKER KITCHENAID KUIC15PHZS0 Installed pump ASSM. Unit still out of space. Cust stated plumber coming this PM to install new water line and will hookup unit at that time. Did not water test as water line not hooked up. Left old part with cust jic ins co wants old part.
ICE MAKER KITCHENAID KUIC15PHZS0 Found unit out of space and rear cover off. Checked and found inlet fitting to aux pump broken off so ice bin draining onto floor not into pump and down drain. Needs aux drain pump pt# W10825875. Advised cust office would follow up regarding next steps. Took sd pics of fitting and pump. Spoke to AK in office. ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ms pic.Replaced the dented freezer door. Tests good except the mounting screw on the right side was sha.y angled and that affected the set scre on that side. Was able to transfer the handle so it is. OST.y tight but there is a small amo,unit of play. Will need a new freezer door handle from dvh, w11045125.Return Friday 3/15/19in the afternoon from 1-4.; ordrng 1 W11045125 (FREEZER DOOR HANDLE)"
WASHER MAYTAG MVWB850YW1 "Washer ...checked washer operation ,,ran washer and found washer has bad tub bearing ,,really noisey ,,and bad suspension ,goes unbalanced ,.washer needs suspension ,,outer tub bearing kit and basket hub,,and motor ,,motor under warranty .est$495.93 parts and labor ...declines est .for now ..will think about ,repair ."
WASHER MAYTAG MVWB765FW3 "Washer ,,,checked washer operation ,found sheet stuck under AGATATOR ,,,removed AGATATOR and removed sheet stuck under AGATATOR ,.ran and tested washer recalibrated and all working good now ."
WASHER WHIRLPOOL WTW4816FW2 "Washer ..replaced control board ,,,,recalibrated and tested operation ,all working good now"
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Replaced the left endcap and the pantry drawer lid. The lid now stays between the insides of each side of the pantry drawer.
WASHER WHIRLPOOL WTW4816FW2 "Washer ...checked washer ,and ran test cycle ,getting error code f2-e3 control and interface mismatch ,...test cycle ran good ,and cycle started fine .lid is locking when not being used ,,,washer outlet has dryer plugged in also might be getting interference ,.tect line said to try new control board then advise customer to get own circuit for washer ,ordering new board .; ordrng 1 W11170319 (CONTROL BOARD )"
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Ms pic sent to MR.The pantry drawer lid is off center. It is not staying centered. Will need the pantry lid W10827015 and end cap set w10874836 to remedy. Both show good at Duluth.Return. Onday 2/11/19 from 11-5.; ordrng 1 W10827015 (PANTRY LID) and 1 W10874836 (ENDCAPS)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Ms pic and of the original dents in the doors.Replaced the dented doors with customer inspected and approved new doors.Transferred the door bins, door stops and steam treated the door gaskets until they both sealed on all sides."
WASHER ROPER RTW4516FW2 "Customer not happy with water levels, ran calibration and diagnostics through ok, inst cust on load size and to use bulky with deep water washer for the highest water level, she is happy with this now"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Opened pump, found no objects, reinstalled pump, ran diagnostics through found no leaks, all functions ok, 6-4 error code found, unit draining good, inst cust on float and objects underneath, if recall send out W10876537, W11035335, and WPW10195039, unit function okay today"
WASHER WHIRLPOOL WTW4955HW1 "Washer ,,,checked washer operation ,,,,ran cycle and no hot water coming in ,found hot water shut off to fill hose ,,,turned on water shut off and repaired leak on shut off valve ,also repaired plugged drain in sink ,was not draining ,tested and recalibrated and filling normall and running good ,"
MICROWAVE MAYTAG MMV4205FZ3 "M and S pics.Found the top door cam was sticking Agqinst the cam stop on the interlock switch ho,dear.replaced the interlock switch no,dear and the primary a normally open door switches. Tests god and heated a cup,of water from 68 degrees to 125 degrees in 1 minute.Collected $183.85 on check number 11181.; used 1 W10269458 (DOOR SWITCH), 1 W10727360 (DOOR SWITCH), and 1 WPW10156813 (INTERLOCK) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Washer . .checked washer operation .washer checked error codes .stuck key error code ..ran test cycle and all working good ,checked lid lock .locking and light on when lid is up ..faulty lid lock .replaced lid lock w10838613 .and recalibrated control .control was replaced already ,ok.called tech line .; used 1 W10838613 (LID LOCK) from stock"
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Check unit over for on going issue with door not sealing at top left corner section and new door was ordered and installed with same issue. No adjustments with lower and upper hinges made any difference with new door. This is a issue with cabinet squareness and per Andy at tech line said unit should have been repaired before selling. Customer bought unit and had left town for a while before returning and attempting to use this unit. They were informed that gasket would seal once they turned it on and started using it. Tech line stated customer needs to return to dealer and have them talk with their trade partner. This is a functional issue with unit . SR#7723786419
WASHER MAYTAG WTW4816FW2 "Sensing done and spin.sensing done and done ,and washer is filling with more water on auto sensing please order control board for customer ; ordrng 1 W11170319 (ELECTRONIC CONTROL )"
DISHWASHER WHIRLPOOL KDTM354DSS5 Installed sump ordered. Ran a test cycle. All tested ok. No leaks
ICE MAKER KITCHENAID KUIC15PHZS0 Ice maker water level sensor is bad please order part for customer ; ordrng 1 WPW10485962 (WATER LEVEL SENSOR )
ICE MAKER KITCHENAID KUIC15PHZS0 I replaced sensor cleaned all the hard particles out of Icemaker checked and tested ok completed
DISHWASHER WHIRLPOOL KDTM354DSS5 "I replaced motor sump,because I had 117Volts going to it ,but it was humming it still didn’t fix it control board is bad from shorted heater please order parts for customer ; ordrng 1 W10703867 (HEATER ) and 1 W11177740 (CONTROL BOARD )"
ELEC RANGE JENNAIR JES1750ES0 I replaced cooling fan motor ran unit for awhile checked and tested ok completed
MICROWAVE WHIRLPOOL WMH31017HW2 Microwave glass tray is broken please order part and ship to customer we do not need to come back to install the tray; ordrng 1 WPW10337247 (TRAY)
WASHER MAYTAG MVWX655DW0 "Washer ..checked out washer operation..washer won't start No cold water entering washer ...checked and power to valve ,but no water .seliod on valve is bad .replaced cold water inlet valve ..ran and tested all working good now .; pckd up 1 W11168740 (COLD VALVE)"