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for Mound, MN
compartment and professional
Dan - Mound, MN
Great organization and follow through on the part of Twin Cities. Ryan very professional and courteous. TCA is a great example of exemplary customer service.
It was awesome
David - Mound, MN
Great service and honest repair person
Tracy R - Mound, MN
Josh was great. He didn’t try to sell us services; he told us we needed a new washer.
Jim - Mound, MN
On time knowledgeable tech serviced or refrigerator.
Jim - Mound, MN
Competent and fast service. Communicates the best ever of any home service
Great service by Ryan!
Dan - Mound, MN
Ryan was very professional! This is the second appliance he has come to our house to service. Both times he was able to identify the problem very fast, explained everything very well and was either, able to fix it immediately, or ordered a part that arrived with-in a day or two so he could return within a week to install/fix. Thank you Ryan! We appreciate the service experience you provided!!
Marsha - Mound, MN
Previous service on another appliance
Connie - Mound, MN
I was without a fridge for two weeks. Too bad I had to wait that long for service.
Emily - Mound, MN
I appreciated the up to date time tracking for service.
Frederick - Mound, MN
Freezer door replacement
Patricia - Mound, MN
Nicholas - Mound, MN
Diane/Randy - Mound, MN
Josh was great! The automated system was wonderful. Great experience with Josh and Twin Cities. Josh was very knowledgable.
Service technician was extremely knowledgeable
Deann - Mound, MN
Service technician was extremely knowledgeable. He answered all my questions with confidence. In other words, he knew what he was talking about
Marsha - Mound, MN
Great service. Pleasure to do business with.
Steph - Mound, MN
Hung is a fantastic service professional. He explained exactly what the issue was and what steps would resolve the issue. He walked me through and showed me what needed replacing. Full confidence! I’ll use TCA AGAIN!!
Randy - Mound, MN
Service person was honest and helpful
KRAWIECKI - Mound, MN
Service and guy that came was awesome. There was no issue with my ice maker it was user error.. I understand the Service Charge, so I am not complaining. But that was the only reason why I did not give a 5 star review. When I called for the service, someone on the phone could have said have you tried these couple of things, and there would not have been a need to come out.
Response from Twin Cities Appliance:
Thanks for the reply- We try really hard to help people- I went back and listened to the call- No questions were asked and an ice machine is not the most common appliance to see for a call rep to run thru a checklist of have you done ABC etc. A tough unit to do much more over the phone to save a service call. I'm glad it was an easy fix and not something that needed parts- We are always looking at ways to do things better here!
REFRIGERATOR KITCHEN AID KRSC500ESS01 Customer stated changed filter and now icemaker is working great picked up icemaker that was sent out.
REFRIGERATOR KITCHENAID KUDR204EPA00 Installed new ui panel which now shuts off when door switch pressed customer will let us know if unit starts beeping at them again
RANGE JENNAIR JGS9900BDF Installed parts all test ok now heating
DRYER MAYTAG MGDC465HW0 Installed a new drum kit for this unit. Tested and sound is all.; used 1 4392065 (DRUM KIT) from stock
DRYER MAYTAG MEDC215EW1 No heat disconnected from vent on arrival hooked back up tested and was reading poor venting all dryers found bad thermal cutout installed new test ok heats now advised not to use when hooked up to vent until vent is checked by vent company parts covered under mpzsipzap1; used 1 279816 (THERMAL CUT OFF) from stock
DISHWASHER WHIRLPOOL KDPE234GPS0 Installed new door panel all looks good.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new motor for the condenser fan and plugged unit back in. Compressor and condenser fan came on with no issues and all checks out ok.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Compressor is running but no condenser ohmed out condenser and checks open. Ordering new condenser motor to tech.; ordrng 1 W10854034 (motor-cond TO TECH)
WASHER MAYTAG n/a Bad bearings on the unit. Customer going to replace it.
COOKTOP KITCHENAID KECC502GBL4 Unit has a scratch on the cook top. It is not a crack. Customer going to live with it.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Ff evap leak still has bare aluminum evap will need evap kit, board kit, heater kit ordering. Labor and most parts covered under s code just cover and pan are not if needed when pulling apart Collecting for diag today W10917531W10861908W10619962WPW10501260 91.33 coverWPW10537710 48.24 pan; ordrng 1 W10143759 (drier (service)) and 1 W10619962 (heater) and 1 W10861908 (cntrl-elec) and 1 W10917531 (evaporator) and 1 WPW10501260 (cover-evap) and 1 WPW10537710 (pan-drip)"
DISHWASHER WHIRLPOOL WDTA50SAHN0 Plug still in the side of the garbage disposal. Removed it and tested drains great now.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Installed new evap, filter dryer, control board and fascia heater kit, recharged to factory specs. Allow 24 hours for temps to stabilize. 48 hours for ice bin to fill."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Wire harness to deli ui broken caused issues with cooling water got into deli ui shorted out control and in door harness connector need door, deli ui and harness customer to call when all parts arrive ; ordrng 1 W10815669 (Door) and 1 WPW10769076 (Cntrl) and 1 W11170612 (Harness)"
DRYER WHIRLPOOL GGW9200LW0 Installed new igniter and tested. Heats great.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new diffuser and tested all is good.
DRYER WHIRLPOOL WGD5620HW0 F3e3 thermistor fault vent showing poor venting all dryer advised to get vent checked by dryer vent wizards after vent is cleaned or repaired if still an issue per service pointer send service kit W11417084
OVEN WHIRLPOOL KODE300ESS04 Installed new left and right trim
ICE MAKER MAYTAG MIM1555ZRS0 Install new water pan do to crack in plastic and power icemaker on and verify no leaks at reservoir pan .
DISHWASHER KITCHEN AID KDTE334GPS0 Found glass and 2 tooth picks in the drain pump. The rest of the unit is running as it should. Cleaned everything out and tested. Unit is working great.
RANGE JENNAIR JDRP430WP01 Mice droppings all over inside unit on control boards etc shorted out boards and melted wiring as a starting point will need listed parts W10508247W10876298W10235557 W10235557Quoted 195.90 labor for job to start 12.00 shipping parts tax = 1043.06 plus 59.95 labor time today as a start advised labor and parts could go up from there as we dig further into unit and get power back to it see if mice did any more damage inside . Customer will let us know
MICROWAVE JENNAIR JMC8130DDS Installed switches and tested. All working great.
MICRO/OVEN JENNAIR JMW3430WS02 "Defrost, turntable light and fan running but timer not counting down. After about 20 seconds it would error out and give microwave appliance manager communication error. Broil says preheated after pressing start and then element gets hot but no color change. Bake gets warm so element of but take 30-1hr to get to 350 sometimes longer. Trying to get into diagnostics, menu comes up and flashes for about 1 second then goes back to home screen. Power cycled unit an then defrost would run but still same issues with bake and broil and still can’t get into diagnostics. Would need to replace electronics. UI has eta from jenn air Office to confirm availability on the part and contact the customer to update and reschedule.; ordrng 1 W10323052 (panl-cntrl) and 1 WPW10120228 (cntrl-elec) and 1 WPW10286791 (cntrl-elec) and 1 WPW10350780 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed new sump and pump. Tested had zero leaks. Unit running and sounds great
ICEMAKER WHIRLPOOL KUIC18NNTS1 "Had to removed trash compactor next to icemaker to access icemaker. Upon taking unit apart found wire harness has been cut and spliced at some point so original connector is not there to plug new harness Into, compressor ptc and connections are getting corroded and refrigerant lines getting corroded returning parts refund for parts charged half labor for work done to access unit. Office to handle refund customer buying new unit. Possibly floor drain moisture had. A roll in Corrosion in back custom to get 360.75 back"
OVEN KITCHENAID KOSE500ESS04 Thermal fuse and tod. Both burnt out. Need to be replaced. Office to order the parts. Will be back Tuesday.; ordrng 1 W11204568 (fuse-thrml)
REFRIGERATOR JENN-AIR JFC2290REP00 Heat treated and Installed both ff door gaskets inspects ok
DOUBLE OVEN JENNAIR JJW3830DS01 Reset breaker on the unit to try to reset the board. Been testing it a few times and seems to be working now. Temps are right on the money and the unit is not faulting out. WiFi is not currently hooked up to the unit which it should be for updates. If it happens again instructed customer to turn off power for 1 minute and try again. If still faults ui will probably need to be replaced.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Vent drips when open door after cycle checked vent is closed and not stuck spray arms check ok water is At 145 degrees advised 120 is more recommended. Normal to this model.
MICRO/OVEN KITCHENAID KOCE500ESS07 Installed new convection fan motor all test ok normal sound level now