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for Minneapolis, MN
Brandon - Minneapolis, MN
Dennis got the job done in a timely manner. Good attitude. He had the parts with him.
Neil - Minneapolis, MN
Not great service, unfinished job.
Joanna - Minneapolis, MN
The repairman was rude and “fixing” our issue with our fridge created more problems. The communication for how this will be resolved is still not clear. Frustrating with this being a brand new appliance.
Response from Twin Cities Appliance:
As we tried to explain, the resin from your water softener failure has released into the Refrigerator, causing the parts failures.
Washer repaired thank you.
Christian - Minneapolis, MN
Daniel - Minneapolis, MN
Lynn - Minneapolis, MN
The dryer was not hot enough. He came to check and find out the problem from the vent. We will try again to clean it but the weather conditions is not good to do it now.
Very pleasant experience
Mark - Minneapolis, MN
Very knowable and quick to work
Michele - Minneapolis, MN
I appreciated that they could come out the day after I called.
Couldn’t have asked for better.
Kyle - Minneapolis, MN
Nate was fast and efficient. The automated systems for seeing how soon the technician will arrive are tremendous.
On time, great service!
Mitchell - Minneapolis, MN
Very pleasant and easy to work with.
Del - Minneapolis, MN
Stellar Customer Service
Kristi - Minneapolis, MN
Nate was very knowledgeable and expressed along the way the process and what to expect.
Quick and efficient
Tim - Minneapolis, MN
Dennis did a great job!
Dave - Minneapolis, MN
on time , explained problem, repaired, explained bill.Good guyl
Patrick - Minneapolis, MN
Very Impressive Service
Sandip S - Minneapolis, MN
Carol - Minneapolis, MN
GREAT JOB ALL WENT WELL AND HAPPENED FAST
Shirley - Minneapolis, MN
EVERY THING WENT PERFECT MUCH FOLLOW THEY THAT IS NOTIRIED WHAT WOULD TAKE PLACE AND IT ALL HAPPENED DELIVERY PEOPLE WERE ON TIME AND DID A GREAT JOB THANKS
Tim - Minneapolis, MN
It was a little tense because of (weather-related?) delays. The appointment was pushed back several days and then we worried because the part didn’t arrive until the afternoon before—3 days behind schedule. But it ended well.
Brian - Minneapolis, MN
Liz - Minneapolis, MN
Warranty service as expected
Cory - Minneapolis, MN
Ontime, fast worker, diagnosed issue quickly, had the replacements parts. No cost. All good!
Timely and professional
Cindy - Minneapolis, MN
Dennis was very helpful and came the day we called to repair our fridge. Greatly appreciated it!
Linda - Minneapolis, MN
James is a very professional and knowledgeable technician. He has repaired my washer previously and continues his excellent customer service. He is my preferred repair guy.
Service under Appliance warranty
Nancy - Minneapolis, MN
Trouble was diagnosed and fixed within a 30 minute period. Fantastic scheduling and service
DRYER MAYTAG MEDE251YL0 Idler pulley on the unit was extremely noisy. Installed new idler pulley in the unit and test. All function correctly with no issues or noises. All checks ok.; used 1 279640 (IDLER PULLEY) from stock
MICROWAVE MAYTAG MMV4205AAS Getting a good sound buzzing from the unit indicating an issue with the magnetron. Customer opted for new unit over repair. Collected for trip charge.
WASHER WHIRLPOOL MVWX655DW1 "No error codes found. Recalibrated unit. Ran an auto test and a drain spin cycle. All tested ok. Advised customer on cycle selection, detergent use, load size and type"
WASHER WHIRLPOOL WFW94HEXW2 Installed door boot ordered. Ran a test cycle. All tested ok. No leaks
RANGE WHIRLPOOL WFG525S0HW1 "Found cracked glass installed new glass, unit tested ok"
DRYER WHIRLPOOL WGD4950HW0 "Heating and cycling fine, check vent and is poor"
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Repaired another leak, recharged, pressures and operations check ok at this time."
REFRIGERATOR MAYTAG MRT118FFFZ01 "Installed new control, set to recommended temps, customer to monitor."
WALLOVEN COMBO KITCHEN-AID KEHC309JSS07 "Control board has blown fuse, would need to replace control to repair. Control NLA."
WASHER WHIRLPOOL MHW5500FW1 Installed new baffle ordered. Ran a test cycle. All tested ok. Unit is out of warranty. Customer paid in full
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Pulled unit out on pad and installed new UI assembly and main control board. Cooling came on, all ops good"
WASHER MAYTAG MVWB835DW4 "Found error codes of 3-2, 0-4, and 8-1. All related to fill valve failure. Installed a new fill valve. Ran calibration and an auto test. All tested ok. Cleared error codes; used 1 W11165546 (VALVE) from stock"
DISHWASHER IKEA IUD8500BX0 Found inlet valve froze and broke. Installed a new valve. Ran a test cycle. All tested ok. No leaks; used 1 WPW10327249 (INLET VAVLE) from stock
REFRIGERATOR WHIRLPOOL WRT318FZDW01 "Unit not cooling properly, only 19 degrees in freezer, indicates low refrigerant charge in sealed system, likely leaking from evaporator, would need to replace evap and filter dryer and recharge, quoted 581.17 to repair. Customer will let us know if wants repaired."
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Found power to control, control wet with water, unable to find point of leak, need to replace control and ui, inst cust to keep breaker off in meantime , part backordered , office to follow up with customer ; ordrng 1 W11132777 (CONSOLE ) and 1 W11225084 (CONTROL )"
DISHWASHER JENNAIR JDB8700AWP2 "Installed new inlet valve on unit and ran through diagnostic test. All checks ok, no leaks from valve or anywhere else on unit. No errors through test."
WASHER AMANA NTW4516FW3 Have 120 volts to control. Unable to diagnostics. All functions not accessible. No light on the control. Ordered a new control. Send part to tech ; ordrng 1 PARTTOTECH and 1 W11170317 (MAIN CONTROL )
WASHER WHIRLPOOL WTW4950HW1 "No error codes, calibrate, run test cycle, ok, fill to wash cycle, ok, no part at house, if keeps up try new ccu"
WASHER WHIRLPOOL WFW92HEFW0 Getting mold on the top when the dispenser fills from. Talked about importance of leaving drawer pulled out so air can flow through and dry out the inside of the dispenser. Will replace this time since the mold has already formed.; ordrng 1 W10862190 (dispenser)
DISHWASHER WHIRLPOOL WDF520PADM7 "out into diagnostics, no error codes, Found water surging over tub lip, ordering sump, and spray arms, called owner with update left message, left water off; ordrng 1 W11025157 (SUMP) and 1 WPW10317197 (arm-spray) and 1 WPW10319027 (arm-spray)"
DRYER WHIRLPOOL LGR5636EQ2 "Found dryer hard starting. Unit needs motor, drum repair kit, blower wheel and rear drum seal kit. Customer declined estimate to repair. $553.62. They will purchase new"
REFRIGERATOR KITCHEN AID KSBS20QEHW2 "Installed new water valve and ice maker, tested ice maker operations, icemaker filling properly, allow 24 hours for ice bin to fill. Water dispenser also working properly."
ICEMAKER KITCHEN AID KUIS18PNZB1 "Water valve failed, manually filled reservoir to test pumps, pumps working ok. Ordering valve to replace. 106.65 labor to install part. Return 2/12 to install. Part ships to customer. ; ordrng 1 W10897719 (valve)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Unit working okay today, no leaks found back wall 40 degrees, was likely well below freezing last few weeks and has since thawed out, no error codes found, all functions ok, inst cust on insulation and covering hose"
DISHWASHER KITCHEN-AID KDTE254EBL1 "6-1, no fill error, found unit working okay today, line coming from under sink likely froze with cold weather, inst customer on insulating line ran through diagnostics ok, no leaks charged trip on microwave call"
DRYER WHIRLPOOL WED7500VW2 "Installed new thermal safety, tested operations, heats properly."
RANGE MAYTAG MER8680BW0 "Bake element burned out, replaced, tested operations, now heating properly. 10 year element warranty."
MICROWAVE WHIRLPOOL WMH31017FW0 "Found fuse bad and switches bad, replaced both, lower switch assy screw stripped out, temp fixed, unable to find part number, office to try to find correct screw from whirlpool ; used 1 W10138793 (THERMAL FUSE), and 1 W11244494 (INTERLOCK KIT) from stock"
REFRIGERATOR MAYTAG MFI2569YEM0 "Hv board failure, replaced board, programmed to model. Tested operations, all check ok at this time."
WASHER WHIRLPOOL PAV2300AWW "Ran a test cycle. Unit fills, agitates, spins and drains. All tested ok. No functional part failure fount this time. Possibly drain hose was frozen"