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for Minneapolis, MN
Jesi - Minneapolis, MN
Julie - Minneapolis, MN
The service tech was very knowledgeable about my appliance. He was able to resolve the issue. He was respectful and courteous. I’d rate him a 10 out of 10.
Katherine - Minneapolis, MN
Tech was friendly and fixed The problem in a timely manner.
Rita - Minneapolis, MN
Very prompt service
Still don't feel like the whole issue has been resolved
Patty - Minneapolis, MN
When I am doing a cold wash cycle, the machine is pulling from the hot water. It pulls it really hard and makes a really loud sound. I can hear it on my first floor. If I am doing a cold wash why would I need hot water?
Response from Twin Cities Appliance:
Hi Patty- Here is the reasoning- it will always mix in a little hot to make the cold will be temperature slightly warmer to ensure the detergent activates In MN, its a good thing because MN ground water is so cold that unless you are using a cold water specific detergent it would never activate to wash. With that said, you should not have the hammer noise unless there is a valve issue or a supply issue. We will reach out to recheck everything for you to be sure!
Dryer repair review
Tom - Minneapolis, MN
Amazing, great communication throughout the entire process.
World-class Service today, as usual!
Patricia - Minneapolis, MN
Nate and all of his colleagues have always provided me with the very best service. I cannot thank them enough!
Liberty - Minneapolis, MN
service was great.
Cathy - Minneapolis, MN
The technician was very thorough and did a good job trying to find and fix problem however, he was of the opinion that the freezer was defective prior to delivery 14 years ago.
Gary - Minneapolis, MN
Derive was great. Nate was efficient, knew what to do and polite.
Pat - Minneapolis, MN
Friendly, great service!
Michelle - Minneapolis, MN
Jim was friendly and professional. Quick service and good price.
James - Minneapolis, MN
He did very great job and very professional thanks .very happy customer
Great washer service
George - Minneapolis, MN
Whirlpool dishwasher fix
Nicholas - Minneapolis, MN
Easy, great communication
Whirlpool microwave help
Neal - Minneapolis, MN
Warranty repair, replace the door of microwave. Punctual, thorough, exact. Andy/Tech was awesome, Angie was super in all communications.
Susan - Minneapolis, MN
Jim - Minneapolis, MN
Tested, diagnosed, fixed.
Jefferey - Minneapolis, MN
Bo was great to work with. He was very professional and I was very impressed with him
Great service, quick and efficient
Sharon - Minneapolis, MN
Prompt and courteous. Completed repair
Carole - Minneapolis, MN
Great service! Knowledgeable & professional!
Knowledgeable and helpful
Erik - Minneapolis, MN
Jacob - Minneapolis, MN
Julie - Minneapolis, MN
Nate was courteous, on time, professional and did exactly what he said he'd do. I would use him again.
Jasper; Senior building engineer
Hq - Minneapolis, MN
Prompt service, excellent knowledge base
DISHWASHER MAYTAG F73403031 "Found tack welds broke. Installed a new set of tracks. Ran a test cycle. All tested ok. No leaks; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Check unit over for issue with rattling noise coming from back of unit and found that air flow was causing power cord tag to flap and was causing a loud crackling sound. Pull unit out on mat and cut tag off of power cord.
RANGE WHIRLPOOL WFG540H0ES1 I ran oven for couple of temperatures check for leaks there was none I tried to use the whirlpool machine the battery are all dead please reschedule for Thursday ; schdld next appmnt for 12/6 THU 10 am
MICROWAVE MAYTAG MMV4205FZ0 Customer having issue with the unit not starting and giving open close door error. Interior light also not coming on when door is open. Installed new three terminal switch in the unit and ran test. Interior light is working and unit is starting with no issues.; used 1 W10727360 (DOOR SWITCH) from stock
DISHWASHER KITCHENAID KDFE104HPS0 Unit is leaking from all around the sump assembly. Something going on with the seal so will need to replace the sump assembly to fix the issue. Customer would like a morning appointment.; ordrng 1 W11085683 (SUMP ASSEM)
GAS RANGE WHIRLPOOL WFG720H0AS1 Installed center orifice holder and burner. Tested all burners. All tested ok
REFRIGERATOR WHIRLPOOL ED5RHEXTS00 Install new icemaker do to leaking water out of mold do to inner coating peeling from age . Run test cycle and verify water did fill ice mold.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Check fridge over for temp concerns and found freezer temp at 0 to 1 degree and fresh food section was 37 degrees . Customer main complaint was ice cream is softer then old fridge. Instruct customer that new fridges don’t freeze ice cream as hard as the old ones do to changes in compressor size and amount of refrigerant used. As long as temps are in the 0 to 5 degrees range unit is functioning properly.
MICROWAVE KITCHENAID KMHS120ESS1 "Door switches failed, fan coming on even when not turned on. Found fuse blown on noise board. Installed new interlock service kit and fuse, all ops now good, unit heating normally; used 1 W11244494 (INTERLOCK KIT), and 1 WPM0805101 (20 AMP FUSE) from stock"
DRYER WHIRLPOOL GEW9200LW1 Installed new control in the unit and ran test. Unit ran with no issues for about 5 minutes. Also stopped and started the unit a few times and it started each time with no issue or hesitation. All checks ok.; used 1 Ship (Shipping/Handling) from stock
DISHWASHER KITCHEN AID KUDI01TJWH0 "Ran a test cycle and inspected unit. Found both racks rusting, door link screeching, sump and motor failure. Unit needs sump, door link kit and both racks. Customer declined estimate to repair $ 758.00. They will purchase new"
DISHWASHER KITCHENAID KDTM354ESS3 "Found track spot welds broken. Installed new tracks. Ran a test cycle. All tested ok. No leaks; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
OVEN WHIRLPOOL WFE540H0AS0 "Customer said was an intermittent issue. Oven would sometimes heat up nice and other times it would take over an hour to get up to 400 on a preheat. While testing, checked broil and worked great and got red hot quickly. When testing bake, got pretty warm after about 5 minutes but never hot. Indicates dlb is closing on board but not the bake relay so control will be needed. Customer would like a morning appointment.; ordrng 1 WPW10586737 (cntrl-elec)"
WASHER WHIRLPOOL WFW7590FW0 Customer complaint of excess vibration. Feet on unit were not stable allowing a rock during the spin. Adjusted the feet so that it would be more stable and ran through a diagnostic test. Talked to customer about how to check for being unbalanced and where the adjustment is. All checks ok and is working correctly.
WASHER WHIRLPOOL WTW4855HW0 Unit had another code for long fill. Hot water to the unit was shut off. Turned on the hot water and ran through a recalibration and automatic test. Seems like plenty of pressure coming from the hot and cold supply so shouldn’t be tripping a long fill from low pressure. Turnoffs were dripping so don’t know if that’s why it was off but tightened the pack nuts and no longer dripping at all. All checks ok and is working correctly.
MICROWAVE IKEA IBMS1455WS0 Installed new left and right slides for the door switch assemblies. The tabs are a bit longer on the new slides so that will allow the switches to be closed easier and read that the door is closed. All checks out ok.
DISHWASHER MAYTAG MDB4949SDZ0 "Installed sump. Ran a test cycle. No motor movement. Installed main control. Ran a test cycle. No motor movement. Checked voltage at connector to motor. Sometimes 110 volts. Sometimes 119 volts. Have 120 at the junction box. Ordering a wire harness. Office to schedule install with customer. There was a previous service company working on the unit, prior to TCA service. Unknown what was done; ordrng 1 W11227948 (WIRE HARNESS)"
DRYER WHIRLPOOL WED5000DW2 Found dime in between from and bulkhead making noise removed checks ok
MICROWAVE AMANA AMV2307PFB0 Maintenance replaced switches unit starts but relay and triac on board is chattering bad and shuts down will need control W10849846 quoted 355.25 total to fix no model or serial tag on unit so unable to verify eng digit. No money collected office to handle billing maintenance needs to run repair by manager to see if repair or replace
DISHWASHER WHIRLPOOL KDTE234GPS "Found no motor movement error in diagnostics, needs new sump, can send to building ATTENTION JESSE HUTCHENS; ordrng 1 W11085683 (SUMP)"
WASHER MAYTAG MAH9700AWW Found no voltage to drain pump. Unit needs a new main control. Control is NLA
WASHER WHIRLPOOL CAE2745FQ0 "Found unit leaning forward, allowing water from inlet defuser to bounce off of tub ring. Made unit level and plumb. Ran another test cycle. All tested ok. No purchase date. Office to contact landlord for purchase date"
DRYER MAYTAG MGD5870TW0 Found motor failure. Unit would need a new motor and blower wheel. $404.00. Customer declined estimate and will purchase new
MICROWAVE KITCHEN AID KEMC378KSS01 "Installed probe, unit tested ok, all functions ok"
DRYER WHIRLPOOL WED75HEFW1 Customer is still getting issue with unit shutting off. Put into test mode and board is reading 78 and 76 for L1 and L2. Verified and the outlet has good voltage and polarity. Voltages to board check ok as well so problem with board which is likely causing other issues as well since the vent checks good.; ordrng 1 W10875486 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Evap not defrosting bimetal and control tested ok at this time thawed out evap checks ok advised customer control probably had issue with defrost Said could leave to see if fails again or replace board customer opted to install board all cooling when left; used 1 WPW10503278 (JAZZ BOARD) from stock
DISHWASHER KITCHENAID KDFE104HPS0 Installed new sump assembly in unit and ran through a diagnostic test. All checks ok and everything went through the test correctly with no leaks.
WASHER AMANA NTW4516FW2 Ran through a diagnostic test with no abnormal noises. Also ran a drain and spin and let motor get up to full speed and still no noise. Unclear what caused the original issue but couldn’t recreate.
MICROWAVE WHIRLPOOL WMH32519HZ1 Transformer is the item that is causing the sparking. As soon as a cooking cycle is started it starts to spark out of the transformer. Transformer W10836753 isn’t showing any availability for whirl or Dey. Customer is going to exchange at Costco and had me load the micro into her car.
REFRIGERATOR KITCHEN AID KFIS29BBBL00 Install all parts ordered and one dye drier from van stock and recharge unit with 5.5 Oz 134a refrigerant. Power unit on and verify fresh food section is cooling.; used 1 WPW10143759 (DYE DRYER) from stock