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for Maple Grove, MN
Lenore - Maple Grove, MN
Cindy - Maple Grove, MN
Technician came in and said there wasn’t anything he could do to fix the problem of my milk spoiling and my berries freezing. He said it was the design of this refrigerator. He said to move my berries and milk. Then he left. Very unsatisfying. Now my yogurt is freezing. My old 25 year old fridge worked better than this.
Lukas Fletcher was great!
Kurt - Maple Grove, MN
Lukas was friendly, knowledgeable, and fast.
Mark - Maple Grove, MN
Very easy scheduling the appointment. Great communication throughout. Lukas did a great job diagnosing the problem and immediately making the repair.
Stonegate - Maple Grove, MN
Brian - Maple Grove, MN
Both Dave and Lukas wouldn't give up on my problem. Both of them were personable, knowledgeable and efficient in solving my faulty ice maker issue. Working like a champ now! Thank You!
William - Maple Grove, MN
He knew just what to look for
Charlene/bob - Maple Grove, MN
David - Maple Grove, MN
Thorough service. Honest advice.
Ed - Maple Grove, MN
Karl - Maple Grove, MN
I had Mr. Appliance out 5 times and over 20hrs of diagnostics.... I then called TC Appliance and Dave diagnosed my problem in 5 seconds! Literally 5 seconds! You get what you pay for and that goes for service too! Thanks
Leslie - Maple Grove, MN
Both techs were very friendly and knowledgeable. Told you what was wrong before scheduling and you still did not have part when 1st tech arrived.
On time and promptly go to fix the problem.
Quoc - Maple Grove, MN
Hung is very knowledgeable. It took him a few seconds to figure out the problem and he gave me a clear explanation about the next step to solve the issue. Thank you very much
Easy to schedule. Great Prices.
AC Flynn - Maple Grove, MN
Excellent - you made it right
Dennis - Maple Grove, MN
The new dishwasher had a dent in the front panel. You made it right! Duane was quick, professional and accurate. The tracking system was a nice feature - Duane called beforehand and arrived when he said he would.
James/jean - Maple Grove, MN
Very happy with the service.
On time service and good teaching skills
Gerald - Maple Grove, MN
Our problem turned out to have a simple solution. Both halogen bulbs in our microwave blew at the same time and didn't show any evidence (burn marks) of being out of commission. Andy was quick to point out the problem and to educate me about the appearance of a burned out halogen bulb.
Excellent, great service!!!
Blake/jeannine - Maple Grove, MN
Marilyn - Maple Grove, MN
Very efficient and washer is working except do have a question about the water temperature that seems to be different from original install.
Phil - Maple Grove, MN
Service OK but Incomplete
Leon - Maple Grove, MN
Service was hurried and incomplete. The range was repaired but was not returned to its original location. There is a tip-over bracket behind the stove but it was not reengaged so the unit protruded out from flush with the surrounding countertop. My wife and I were able to correct the problem without much effort.
Glenn - Maple Grove, MN
The service was great
Lana - Maple Grove, MN
We loved the service the technician provided. He was very knowledgeable and fixed our dishwasher quickly.
Jeanne - Maple Grove, MN
great company to work with.
Jason - Maple Grove, MN
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Customer stated food spoiling after only a few days. He bumped it down to 33 but it didnt make a difference. I was getting temps of 42 degrees on 3 different shelves. The thermistor was reading wrong which was causing it to cycle off too early. Installed new thermistor and instructed them to give it 24 to 48 hours to stabilize.; used 1 W10316760 (THERMISTOR) from stock
WASHER WHIRLPOOL MVWC465HW2 "Ran calibration and diagnostics through ok, no error codes, what customer is describing is an off balance load, if this happens and unit ends up wet, will need to rearrange cloth and run rinse and spin again, unit functioning ok today, inst cust to run clean washer cycle once a month"
MICRO/OVEN KITCHENAID KEMC308KSS04 Installed new cooling fan. Operation tested good.
REFRIGERATOR WHIRLPOOL WRF555SDFZ Customer stated shooting ice violently and the water paddle is bubbling. The paddle still had the protective film on it and the violent ice dispensing is the nature of the refrigerator. I instructed him to pull the bucket and break up the cubes.
RANGE WHIRLPOOL WFE550S0HZ1 Runaway temperature error code. The sensor tested good but it could be acting up when hot. Needs new control and sensor.; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)
OVEN WHIRLPOOL WOD51EC0HS01 Install ui and both boards checked over unit tested out good heating on both upper n lower..instruct customer to call and download app for updates on unit..
WALLOVEN JENNAIR JJW9630DDS Both ovens cycling high even after center point replaced the control and probes. The only other thing that could cause this would be a harness which is nla. Customer is going to look for a new oven.
DRYER WHIRLPOOL WHD5090GW0 "Clean out all filter and instruct customer how to clean it, called techline they said this dryer doesnt heat like a regular dryer so he might not feel much heat he has to focus on dumping water out from tray when its full.."
DRYER WHIRLPOOL MEDB766FW0 Adjust door
ICEMAKER WHIRLPOOL WRB322DMBW00 Customer stated the ice maker wont make ice and the arm is loose. I put the arm down when I arrived and it started to harvest. No issues with the harvest or fill. Customer will monitor ice production.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 The ice maker isnt harvesting on its own. Once I jumped the thermostat it started a harvest. Needs new ice maker.; ordrng 1 W10884390 (icemaker)
ICEMAKER WHIRLPOOL WRB322DMBW00 Customer stated the ice maker won’t make ice and the arm is loose. I put the arm down when I arrived and it started to harvest. No issues with the harvest or fill. Customer will monitor ice production.
REFRIGERATOR KITCHEN AID KFIS29PBMS00 I went to go replace the pantry ui and noticed one of the wires was pulled out from the harness. The rest of the wires are also corroded. Per tech line this harness cannot be replaced and the unit is unrepairable. Office please reach out to warranty company. Tech line File #7728134412.
REFRIGERATOR MAYTAG MRT311FFFH00 "Installed freezer door, freezer shelf and badge."
WASHER WHIRLPOOL WFW9150WW00 "Needs new pump customer decline estimate, quoted labor at 85.90, customer will look for new one.."
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Thawed evap, Installed parts unit tested ok, no leaks, all functions ok"
WASHER WHIRLPOOL WTW7500GC2 "Washer ..checked washer operation ,error f3e2 Long fill ,,no cold water entering washer ,water inlet valve is bad ,,replaced and installed new water valve ..recalibrated and tested all working good now ; used 1 W11165546 (VALVE) from stock"
REFRIGERATOR KITCHENAID WRF535SWHZ "Customer had receipt to show in warranty, water filter not installed properly, flushed water through unit tested ok"
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Maintenance stated not moving air to the refrigerator section so he reset the breaker. When I arrived there was a full drain pan full of defrost water. When he reset the refrigerator it went into defrost. Customer will monitor the back panel for frost. If frost builds up again please send out a new jazz board.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 The ice maker isn’t harvesting on its own. Once I jumped the thermostat it started a harvest. Needs new ice maker.; ordrng 1 W10884390 (icemaker)
DISHWASHER WHIRLPOOL KDTM604KBS0 "No noises today, cust said sounds like spray arm scraping some thing, instruct when making noise open machine and spin spray arms and look to see if hitting something"
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Installed new controls and thermistor. Customer will give it 24 to 48 hours to stabilize.
REFRIGERATOR WHIRLPOOL KRFF300ESS01 Customer stated berries in the back of the refrigerator freeze and milk on the top shelf on the door spoils. She turned it down one notch so the berries would stop freezing. I recommend keeping the berries near the front of the refrigerator or in the drawers. The coldest spots will be in back where the vents are. I also recommended moving the milk lower where it will be colder.
DISHWASHER KITCHENAID KDTE334GPS0 "2-1, need new console, call when coming back; ordrng 1 W11165145 (CONSOLE)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replace adjusters
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replace adjusters and stops
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "The evaporator keeps frosting up due to a bad defrost circuit. Needs new control, user interface and thermistor. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WPW10384183 (thermistor)"
RANGE WHIRLPOOL WFG505M0BS3 "When the outer glass shattered the inner cracked as well. All thin metal supports are all bent up. Needs both panes of glass, supports and new screws.; ordrng 4 W10837674 (screw)s and 1 W11105139 (brkt-glass) and 1 W11176456 (glass-door) and 1 W11389703 (SUPPORT) and 2 W11428245 (SCREW)s and 1 WPW10535767 (glass-door)"
WASHER WHIRLPOOL WTW7500GW2 "Order stater n rotor, customer had plug extension on none gfi n it’s working fine, we are going to try motor parts first, before we called it the gfi problem..; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
WASHER MAYTAG MHW6630HC0 Installed new drain pump. Operation tested good.