Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Hugo, MN
Yvonne - Hugo, MN
Nancy - Hugo, MN
Good service, on time, fixed the problem right away. By the way, the fluid terms and conditions are almost completely unreadable. You might want to fix that.
Ed - Hugo, MN
Dave was on time and helped us by answering our questions and concerns. He also gave us useful information about our refrigerator and oven.
Clodie - Hugo, MN
Kevin/dillon - Hugo, MN
Stefanie - Hugo, MN
Colin - Hugo, MN
Came out and fixed the issue even during a snowstorm! Great work and fixed fast. Thank you!
Edda - Hugo, MN
Jared was on time, He seemed to be very know legible. He was very helpful in explaining what He did and what I should do to keep the range at the proper temperature. I hope this time is going to work.
Marcia - Hugo, MN
The service we received from Jared was very professional and we feel confident the issue was corrected accurately. The fact that we were contacted regularly regarding our appointment time was extremely helpful and appreciated.
Great Customer Service
Stefanie - Hugo, MN
Corey - Hugo, MN
Great Customer Service
Stefanie - Hugo, MN
Jay was very knowledgeable, friendly and efficient.
John - Hugo, MN
Took his time to do good service repair and answered all my questions.
Kitchenaid Microwave Door/Panel Replaced under Warranty
Richard - Hugo, MN
MICROWAVE KITCHENAID KMHP519ESS4 "Unit not mounted, sitting on counter. Removed old bolt and mounting nut and installed new mounting nut. Ensured both bolts and nuts will engage and not get stripped again. Unit is a convect unit, could not get it mounted up in cabinet by myself, also has an exhaust vent it needs to be attached to. Called builder and let him know it is ready to be installed"
OVEN JENN-AIR JJW2430DS03 "Display will not advance out of setup info, can input language, time and date but then will go right back to the original screen again. Ordering user interface, left card with cust, office please call for reschedule; ordrng 1 W11236887 (CONTROL PANEL)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "4-3,7-1 while taking apart sump connector to motor was stuck in motor and broke while taking out, part of connector still stuck in motor, need new harness; ordrng 1 W10834761 (HARNESS) and 1 W11085683 (SUMP)"
RANGE WHIRLPOOL WFG525S0HS1 "Console has a dent in it. Took new console out and inspected, new console arrived damaged, has big dent on end. Reordering console; ordrng 1 W11026866 (CONSOLE)"
DRYER WHIRLPOOL MGDC465HW0 "Dryer ...ran cycle and tested operation ..dryer rumbling and slipping ,found bad drum support rollers ,replaced drum rollers ,ran and tested all working good .; used 2 WPW10314173 (DRUM ROLLER) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Cust said she had heard a clicking sound at the same time that the freezer had warmed slightly. Removed freezer door, bins and evap cover and checked evap, good frost pattern. Pulled unit out on pads and found comp and cond fan not running, short cycling. Cycled power to unit to reboot boards and cooling came on normally. Pushed unit back in and lowered leveling legs so doors closing properly."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Installed new gasket on left hand ref door. Heated out wrinkles, door closing and sealing properly"
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found tstst set to min. and fzing in ff. Pulled EVAP cover. Found heavy frost in center of EVAP. Checked cabinet. Found gaps between liner and cabinet. Pulled tstst housing. Checked thermobulb in place. Trimmed foam.replaced tstst with part sent for job. Sealed cabinet and liner. Advised cust.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Door gasket on left hand ref door torn. Cust close date 06/25/2018 so within the first year warranty. Ordering left hand ref door gasket; ordrng 1 W10830162 (GASKET)
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Check fridge over for issue with ice dropping out of dispenser and found dispenser working properly. Instruct customer that ice is most likely getting caught in between ice chute and door flap and melting and dropping out on to floor.
DRYER WHIRLPOOL MGDC465HW0 "Dryer ,,,checked dryer operation ,dryer is noisey .when drum is turning ,,rubbles and drum slips ,,,found bad dryer drum belt ,,replaced drum belt and idler pulley ,,,ran and tested and all working good now ,running fine and drum turning good ,; used 1 WP691366 (PULLEY), and 1 WPW10198086 (BELT) from stock"
DRYER MAYTAG MEDB765FW0 "Dryer ...checked dryer operation..dryer door not closing good ,,not closing tight ,,replaced door catch ...latch ,,and tightened and adjusted door hinges ,,all working good now ,; used 1 279570 (DOOR LATCH) from stock"
WASHER WHIRLPOOL WTW5000DW1 "Washer ,,,checked washer operation ,plugged washer back in and checked washer sensening light on and washer started cycle ,,,...ran test cycle and checked error codes .f5e1 error ,,lid switch ...checked lid switch and working good ,ran test cycle and all completed and working good thru .possible lid not closed tight when cycle tried to run ,,recalibrated control to reset and ran test cycle and all working good now ,,starting and going thru wash cycle ,"
REFRIGERATOR KITCHENAID KRFF305ESS00 Check unit over for issue with no ice and found fill tube frozen . Clear tube and run cycle and verify mold did fill with water.
REFRIGERATOR KITCHENAID KRFF507ESS01 Check fridge over for cooling issue in fresh food section and found evaporator frozen over and unit failed to defrost. Clear ice and found defrost thermistor in wrong location. Reinstall in proper position and power cycle fridge and adjust temps .service call covered under thermistor relocation S code.
RANGE WHIRLPOOL WEG745H0FS0 "Getting f2e1 error for stuck key. Cycled power to unit and checked connections, all good but error came back. Went and got new active overlay locally and returned. Installed new 5ouchpad, error still came back. Ordering main control, display harness and touchpad harness. House is closing today, left message with Aaron that we would need to order the other parts.; ordrng 1 W10885069 (CONTROL) and 1 W11025616 (HARNESS) and 1 W11176109 (HARNESS), pckd up 1 W10728529 (MEMBRANE SWITCH)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "cust not home. Cust son let me in. Installed drawer front Deli UI not with door as shown. Need to order deli UI. Called cust and left VMwith issue and rescheduled for thurs, ; ordrng 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Icemaker not dispensing ice and cust could not get bin out. Ice auger getting power but not turning. Bucket jammed. Got bucket out and dumped ice. Cleared blockage on auger assembly. Icemaker cycling and filling normally. Reinstalled bucket and verified auger motor working and auger turning. All ops good, told cust to check auger operation once icemaker fills bucket again and to call if it locks up again"
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Cust had unit unplugged, said it was putting out a very bad smell even when running. There were no spills on inside, he had had the unit cleaned on the inside a week or two before it started smelling. On arrival i didnt smell anything out of the ordinary for a fridge that had been unplugged for awhile. Plugged unit in, evap fan motor running normally, no smell coming from that. No smell coming from machine compartment area. As unit began cooling down the smell inside the ref and freezer compartments began to lessen. Evap getting normal frost pattern, all functions operating, cannot tell what caused smell. Called Safety and documented with them."
REFRIGERATOR MAYTAG MFI2568AEQ "Found ff. It cooling. Checked fzr, found EVAP fan not running. Checked fan motor clear. Needs fan. Quoted 85.90 for labor. ; ordrng 1 EDR4RXD1 (water filter) and 1 WP67006968 (motor- fan), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN AID KRFF707ESS01 Check fridge over for same issues as before fresh food evaporator frost up and icemaker stops working . Customer had shut unit down and defrosted evaporator. Control boards had been replaced twice and defrost thermistor had been replaced and relocated to correct position . All thermistors tested and pasted. All fan motors tested out ok and step four ran with out issue so three way valve is functioning properly. Call tech line and went over everything with tech and he said their was nothing else to try except fan and thermistors. He also stated that he could not send over to product review because of the purchase date . At this time I can not repair because everything is working after customer defrosted unit. Customer is dealing with kitchenaid customer service about issue and a possible solution. SR#7725026166
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced the deli drawer UI. Core charged parts were removed the prior trip and will have to be tracked.The deli UI tests good.
REFRIGERATOR MAYTAG MFI2568AEQ Customer’s continuing concern’s are the water still does not dispense after having the unit warmup more. Put it onto the diagnostics water valve test 163 and it dispenses water in diagnostics. Issue would likely be the 67006289 User Interface that is no longer available.Called Kurt at techline since the freezer evaporator fan motor has been running and the unit cooling since last time out and the water dispenser test 163 tests good while dispenser test 161 tests good too. This means the pad switches are good. Was advised I should not have 120 volts at the J2 red black wire if it was A pin connector that was loose. Had the voltage there so they are good and the 3 pin left french door switch is good..Also took pictures of evidence of mice behind the unit and in the bottom of it. Tech believes the intermittency of issues may be related to rodent issues as well.Showed the customer of this evidence. They decided not to continue with the repairing and wil
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Removed all bins and shelves and installed new shelf supports. Placed glass shelves on supports, now two of the three shelves sit square in all positions, one shelf is visibly warped. Ordering replacement glass shelf. Crisper side support ordered is not the correct one, it is far too wide. Took pics of the one sent and the one in the unit, need to send to part research. Inspected broken support for part number, none on there; ordrng 1 PARTRESEARCH (LEFT CRISPER SUPPORT) and 1 WPW10709163 (SHELF)"
WASHER MAYTAG MVWC565FW0 "Washer ...checked washer operation...tested washer and error codes motor not turning ,washer will spin but not agatating ....checked under washer ...and found actuator lever is broken ..and clutch is sticking .replaced bad actuator and clutch kit ...recalibrated and tested and washer is agatating and spinning good now ..; used 1 W10721967 (CLUTCH/SPLUTCH KIT), and 1 W10913953 (ACTUATOR) from stock"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Hot frig door seal had gap at bottom left and bottom right side, order freezer door black office will call customer Monday for update on door..; ordrng 1 LW10599399 (dor-fip)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Left side crisper support broken, also glass shelves not sitting properly on shelf supports, not locking into place correctly. Changed the shelves around, same thing. Removed side ladders and remounted, still no difference. Ordering shelf supports and crisper side support; ordrng 1 WPW10248516 (LADDER, CENTER) and 2 WPW10372170 (LADDER, SIDE)s and 1 WPW10498906 (SIDE, CRISPER)"
RANGE WHIRLPOOL WEE745H0FS1 "Install control panel checked over unit unit tested out good, has a very little scratch under cover customer said it’s ok he will live with it, unit tested out good.."
WASHER AMANA NTW4516FW2 "Dryer ,,,replaced control board ...ccu ,,,,,recalibrated and tested all operation all working good now ????"
DISHWASHER WHIRLPOOL WDF520PADM7 "Wash motor coming on and running normally, unit has just never heated during the drying cycle. Suspect heater disabled by control right feom the factory. Ran diagnostic calibration cycle, no errors, heater came on at the end. Told cust about running hot water at the tap befor starting cycle and cleaning unit once a month. All ops good."