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for Hopkins, MN
price was a little on the high side
David - Hopkins, MN
Susan - Hopkins, MN
Josh was great! Very knowledgeable
Nancy - Hopkins, MN
Knowledgeable and Helpful
Michelle - Hopkins, MN
When it was determined that my refrigerator needed replacing, Josh was super helpful in pointing out things to look for in a new one.
Michele - Hopkins, MN
Even though my refrigerator was not repairable, Josh was timely and extremely helpful in helping me to understand what qualities to look for in a new refrigerator. Thank you!
Fixed the problem
Michael - Hopkins, MN
Got it done quickly
Lori - Hopkins, MN
Jessica - Hopkins, MN
Todd - Hopkins, MN
Great experience from start to successful completion. Thanks to everyone who helped achieve that!!
great attitude, great service!
Bruce - Hopkins, MN
Technician came to my home to diagnose a range vent top not working. He quickly found problem and fixed it on site immediately. He was honest and really wanted to do a good job for me.
Great service and value
Rick - Hopkins, MN
Nate did a great job troubleshooting and fixing our retractable downdraft fan for our cooktop. He was friendly, professional and a good educational resource. Would recommend Twin Cities Appliance. Automated scheduling was a little cumbersome trying to align schedules.
Margaret - Hopkins, MN
I would have given a 5 but the machine still makes a funny noise. Since it still works, I guess this was the cheaper alternative.
Hope it’s fixed
Don - Hopkins, MN
Not sure if it’s fixed or not. Wait and see
Gregg - Hopkins, MN
Ryan was fast, efficient and diagnosed and fixed the issue promptly with a smile.
Chad - Hopkins, MN
Getting an appointment was very easy and the technician was great. Not only repaired the defective part quickly but improved the installation while he was here.
Jim - Hopkins, MN
I liked your app keeping me informed of when the tech would arrive. Excellent service tech who new what he was doing.
Fast and knowledgeable service
Paul - Hopkins, MN
Nate arrived on time, was pleasant, thoughtful, knowledgeable, and thorough. Surprisingly refreshing to work with.
Amy - Hopkins, MN
Our tech was incredibly kind and knowledgeable! Although the didn’t need to fix the dishwasher in the end (it was running normally after all), he took the time to understand our concerns and explain everything!
Annette - Hopkins, MN
Ryan was great! Very efficient and helped me with my problem.
Patty - Hopkins, MN
Andy was a super support person - calm, reassuring, got the job done. My rating is lower however, because the first bid was given by another tech and Andy discovered an additional error, so I could have bought a new machine for same price in the long run; but felt stuck with the service already in play
Got the job done, but not a good $ value
Kathie - Hopkins, MN
The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.
Fantastic customer service on the phone, helped us right out of a service call.
Melissa - Hopkins, MN
Called to schedule our service call for our dishwasher. After explaining the trouble we were having, Tim made the appt but then gave us a few things to try. He thought we might not need a service call. We took his advice. He sent us an email so we could easily cancel our reservation. To our delight, we were able to cancel. His advice worked. It made our day. We were already looking at a bill for a new central air conditioner that day and found out our 2 yr old daughter might be needing surgery at a check up. A little good news made the day much more palpable.
RANGE WHIRLPOOL WFG550S0HZ1 Stainless steel trim on the door front was not longer sticking to the glass. Installed new outer door and all checks out ok.
REFRIGERATOR KITCHEN AID KSSS36QHX00 "Upon arrival tested operations, pressures and temps, fresh food at about 48 degrees. Freezer getting to zero. Good heat transfer from condenser, evaporator does not appear to be frozen over, doors are sealing ok. Not seeing anything not functioning at this time, customer states that it will get down to temp but randomly warms up. Seems like an intermittent issue, may need to monitor and recheck if continues to get worse."
MICROWAVE WHIRLPOOL KMLS311HSS2 Installed control panel ordered. Ran a test cycle with a cup of water. Unit is heating normally. When pressing the door open button. The eject motor still continuously runs. Office to have WP research issue and contact customer when information is available ; O-emld tckt
DRYER MAYTAG MEDE201YW0 Replaced idler pulley unit now spins and is heating; used 1 W10837240 (BRACKET & PULLEY) from stock
DRYER MAYTAG MED9600SQ0 "Idler pulley wasn’t moving at all which was restring the drum from spinning. Lots of belt dust from this and belt was cracking. Customer opted to replace belt as well because of this. Installed new idler pulley and belt and all checks out ok and is working correctly with no further issues.; used 1 279640 (IDLER PULLEY), and 1 661570V (BELT) from stock"
DRYER WHIRLPOOL WED560LHW0 "Install blower wheel only check over unit tested out good, had to deal with vent it fell off, tight spot instruct maintenance man not to move unit anywhere else it’s sitting at good spot for vent to stay on.."
REFRIGERATOR JENN-AIR JF36NXFXDE01 The defrost drain was plugged and the top right led is bad. I am ordering a new led for the customer to install. I was able to unclog the drain and snake it. ; ordrng 1 W10908166 (LED MODULE )
REFRIGERATOR MAYTAG MFI2569VEB1 "Upon arrival heard compressor relay clicking, replaced compressor relay and compressor started running. Stress tested comp. restarted with now issues. Allow 24 hours for temps to return to normal. 48 hours for ice bin to refill. ; used 1 8201786 (RELAY KIT) from stock"
COOKTOP IKEA ICI500XB00 Fuse was blown on the power control board again. All burners ohm out around 1 ohm. Cooling fans are running fine. Unclear what’s causing issue. Installed new module on the unit and tested heat on all 4 burners and all checks good with no issues.
MICROWAVE WHIRLPOOL KMLS311HSS2 "Found door eject stuck out. Unable to close door. Ordered interlock assembly, eject motor and main control. Office to find out the availability of the interlock assembly and schedule install with customer ; ordrng 1 W11129649 (MAIN CONTROL ) and 1 W11213881 (MOTOR EJECT) and 1 W11241958 (INTERLOCK ASSEMBLY )"
DISHWASHER WHIRLPOOL WDF330PAHS3 Installed new drain pump in the unit and ran through diagnostic test. All checks out good and is working correctly with no leaks.
COOKTOP IKEA ICI500XB00 Installed new induction control module and powered unit back up. Unit powered on and was able to program the version number of 29 into the unit. After the unit reset was getting an error code of F47. Called the techline and gave sr#7725852334 and also said the new programming code for this unit is 20. Tenant going to contact owner and see if they still want to proceed with repair.; ordrng 1 W10912305 (DISPLAY)
WASHER WHIRLPOOL WFW92HEFW0 Customer states problem is solved and doesn’t need us
DISHWASHER MAYTAG MDB4949SDH3 Found and removed a mounting screw from underneath the float. Ran a test cycl. All tested ok
MICROWAVE WHIRLPOOL WMH31017HZ2 "Unit working ok now, advised customer to monitor. Possibly control issue. Possible that fan button was bumped. Vent will come on when cooktop is in use if it gets warm enough."
REFRIGERATOR WHIRLPOOL n/a Light bulb not making contact with bottom of socket. I bent tab at bottom of socket to allow for proper contact to bulb. Light now works. Could not locate model serial tag.
REFRIGERATOR AMANA ABC2037DTB "Control board failed again, compressor relay sticking and not defrosting, replace control board, programmed, all operations check ok now. Allow 48 hours or so for temps to return to normal. Unit will need to run auto defrost cycle a few times to remove ice build up off coils and restore Airflow to fresh food section. ; used 1 WPW10503278 (JAZZ BOARD) from stock"
REFRIGERATOR MAYTAG MFI2269DRM01 Icemaker failure keeps running but never fills and icemaker never stops need new ; ordrng 1 W10882923 (icemaker)
REFRIGERATOR MAYTAG MBB1956GES Unit was off when I got to home. Turned on and started to build a frost pattern defrost thermostat is good need to reschedule thursday so that unit has time to run advised customer to not shut off unit again and leave running collected 97.95
DRYER MAYTAG MDG9700AWW "Found faulty fuse need to order WP35001191 at vadnais customer scheduled for Monday. Collected 12.00 ship 97.95 call and 37.04 for part 150.68 need to collect 110.00 labor o return call ; ordrng 1 WP35001191 (thermistor), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL KRBL102ESS00 Installed icemaker and tested
DISHWASHER KITCHENAID KDTE234GWH0 No errors present ran unit heater comes on and pump is pushing water did find water siphoning back into unit there wasn’t a high loop installed loop and explained how new dishwasher operate
OVEN JENN-AR n/a Found faulty control customer to buy new collected 97.95
DRYER WHIRLPOOL WED85HEFW2 Found plug for unit barely plugged in to outlet which could cause this intermittently getting power. Tested unit and all seems to be good no errors present cord tight at terminal block also. I think it was just the cord barely plugged it causing the loss of power customer to monitor.
OVEN JENN-AIR JJW3830WS02 Same error is present in diagnostics f8e0 preheated loser and upper oven code again come back f8e0 sr# 7725425788 per Techline need to order appliance manager part at urban dale WPW10292566 control ; ordrng 1 WPW10292566 (cntrl-elec)
DRYER AMANA NED4655EW1 Blower wheel came off damaged installed new wheel all test ok; used 1 WP694089 (BLOWER WHEEL) from stock
DRYER WHIRLPOOL WED560LHW0 Install seal kit to blower checked over unit tested out good..
OVEN JENN-AIR JJW3830WS02 Per Techline harness will need to be ordered this call is put under same sr number installed board same issue left note for customer WPW10172128 harness at whirlpool ; ordrng 1 WPW10172128 (harns-wire)
REFRIGERATOR WHIRLPOOL WRT518SZFB00 The fan blade came loose again. Super glue will likely come loose again. I was able to tape it to the shaft temporarily. Will need new fan blade this time. Quoted 85.90 labor. Customer is requesting the last appointment of the day.; ordrng 1 SHIPTOTECH (SHIP TO TECH) and 1 W11204896 (FAN BLADE)
OVEN JENN-AIR JJW3830WS02 InstLled panel and tested unit seems to be working correctly customer to monitor collected 135.90 labor