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for Hopkins, MN
Fast and knowledgeable service
Paul - Hopkins, MN
Nate arrived on time, was pleasant, thoughtful, knowledgeable, and thorough. Surprisingly refreshing to work with.
Amy - Hopkins, MN
Our tech was incredibly kind and knowledgeable! Although the didn’t need to fix the dishwasher in the end (it was running normally after all), he took the time to understand our concerns and explain everything!
Annette - Hopkins, MN
Ryan was great! Very efficient and helped me with my problem.
Patty - Hopkins, MN
Andy was a super support person - calm, reassuring, got the job done. My rating is lower however, because the first bid was given by another tech and Andy discovered an additional error, so I could have bought a new machine for same price in the long run; but felt stuck with the service already in play
Got the job done, but not a good $ value
Kathie - Hopkins, MN
The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.
Fantastic customer service on the phone, helped us right out of a service call.
Melissa - Hopkins, MN
Called to schedule our service call for our dishwasher. After explaining the trouble we were having, Tim made the appt but then gave us a few things to try. He thought we might not need a service call. We took his advice. He sent us an email so we could easily cancel our reservation. To our delight, we were able to cancel. His advice worked. It made our day. We were already looking at a bill for a new central air conditioner that day and found out our 2 yr old daughter might be needing surgery at a check up. A little good news made the day much more palpable.
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Installed new ff door on the unit. New door is free of any defects. No ms tag on the unit.
WASHER WHIRLPOOL WFW7590FW0 Installed new rotor and stator and ran through diagnostic test. All checks ok and unit making no abnormal noises and went right into the high speed spin.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Installed auger motor worked just fine power readings were good. Tons of condensation and frost from bad seal on chute order W11205081 at vadnais customer scheduled for Thursday. ; ordrng 1 W11205081 (CHUTE )
WASHER MAYTAG LAT9606AAE "Unit has transmission/snubber plate and snubber bushing wear, causing unit to wobble easily, all would need to be replaced, snubber plate NLA , unit unrepairable, customer to use as is helper customer put rubber feet back on legs to help absorb some vibrations in meantime"
DRYER WHIRLPOOL WET4027EW0 "Found burnt hair and lint inside dryer, vacuumed this out, unit has a burnt smell said to customer should start dissipating as unit runs, unit cycling ok, heating ok, no issues, ran for 10 min okay no smoke, recommended customer get vents cleaned every year and dryer cleaned out every year, customer said warranty through geek squad and said office was aware of this, office to handle billing"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concerned about moisture left on interior walls in back. Advised is normal for that to happen as long as glassware is dry it is working as intended which customer states everything is drying.
ADMIRAL ADMIRAL ABCABC Reconnected vent and added a screw to secure it better. Also put on new tape. All checks good and vent will hold without further issues.
MICROWAVE WHIRLPOOL WMH31017HS0 Customer states unit made a loud screeching noise a couple times. I heated up a few glasses of water and could not duplicate complaint inspected fan and checks ok turn table motor sounds ok as well let customer know he is liable at this time for 97.95 trip charge said not going to pay and is going to call whirlpool customer care no money collected today
WASHER WHIRLPOOL WFW7590FW0 WPW10453673 at vadnais WPW10453672 says no longer available unit is only 8 months old contacted tk to deal with Friday ; ordrng 1 WPW10453673 (rotor)
DRYER WHIRLPOOL WED4850HW0 Unit is running properly. Customer states light flicker in basement when dryer runs that didn’t happen at time of call but explained that being the dryer is electric it runs on 220v and a outlet or bulb only runs on 120v and explained they are completely unrelated issues. Checked power to dryer and voltage was there wiggled outlet and drop to 120 customer needs electrician.
REFRIGERATOR JENN-AIR JFC2089HTW Installed new LH and RH ff door gaskets heat treated checks ok both sealing well now
WASHER WHIRLPOOL WFW7590FW0 "Rotor bolt broke off in spin basket will need new tub assembly, rotor and bolt tub is showing eta tba office to xpart and contact for return when we know part availability allow extra time and 2 man on return ; ordrng 1 W11253212 (BOLT) and 1 WPW10453673 (rotor) and 1 WPW10737541 (tub-outer)"
ADMIRAL ADMIRAL TCA1234 Picked up ignitor
WALLOVEN WHIRLPOOL WOC95EC0AS04 Installed new microwave cooling fan all test ok normal sound level
STACKPAIR WHIRLPOOL LTE6234DQ1 "Found broken lid switch, installed new switch, ran cycle tested ok, spin ok"
WASHER MAYTAG MVWX655DW1 Found unit stuck in a drain canceled and hard reset board tested no errors present at time of call unit is operating correctly
WASHER WHIRLPOOL WFW7590FW0 Found and removed items from drain pump. Stacked dryer back on unit. Installed drain hose and fill lines. Placed in closet. Ran a test cycle. All tested ok. No leaks. Office to bill for labor and service call only. $201.60
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed new gasket from the upper seal on the ice bin compartment. Also replaced the mullion. Found that the ice chute was unable to close all the way due to some insulation from filling the door coming out into the chute. Took off flapper assembly and trimmed off the insulation. All checks good and the ice door is sealing correctly now. That should keep the ice from melting and the frost from building up below.
WASHER MAYTAG MVWX655DW1 "Unit slipping bad in spin, tipped unit back, Found gear case leaking oil, belt slipping on cam, basket and hub is stripped out, wash plate seized onto shaft, with whirlpool covering gearcase and basket repair cost 441.78, charged for trip, customer wants to follow up with Whirlpool, extremely disappointed with product, DONOTORDERPARTS yet, pvr is estimate only for now, quoted 135.95 for labor; ordrng 1 DONOTORDERPARTS and 1 ESTIMATEONLY and 1 W10528947 (hub) and 1 W10721967 (cam) and 1 W10752719 (basket) and 1 W10902814 (WASHPLATE ) and 1 W11035751 (GEARCASE) and 1 WPW10006384 (belt)"
DISHWASHER JENNAIR JDB8200AWS0 "Installed new motor, motor still not running. Found bad harness also, replaced this and ran diagnostics ok, no leaks. All functions ok now, control not needed will return"
REFRIGERATOR ADMIRAL ERGGHTE Picked up injector kits
REFRIGERATOR WHIRLPOOL WRF540CWBM00 Motor not going through cycle correctly. Possible triggering double or elongated fill. Installed new ice maker assembly in the unit and ran through cycle. Unit filled the ice mold to acceptable level and there was no over fill. All checks good.; used 1 W10884390 (ICE MAKER) from stock
WASHER MAYTAG A490 "Leaking from the connection from the hose to the water valve. Installed new injector kit. Customer also wanted fill hoses replaced. Checked for leaks and no further leaks on the unit. All checks good.; used 1 8212545RP (HOSE KIT), and 1 WP206680 (INJECTOR KIT) from stock"
RANGE WHIRLPOOL WFG515S0EW1 Heavy spillage on cooktop and burners cooking oil all over. Cleaned burner base cap and electrode as best I could both front burners are now lighting customer also able to light now
ADMIRAL ADMIRAL VT123 Tub is defective. Office to order another tub
DISHWASHER JENNAIR JDB8200AWS0 "Replaced new motor, motor still no turning on, getting 120v still from control to motor, ohmed out new motor and the resistance is jumping around, ran diagnostics through to get error codes at end 4-1, 6-4, need to reorder motor, also ordering harness and control just Incase can return if not needed, 106.65 labor; ordrng 1 W10473198 (cntrl-elec) and 1 WPW10418331 (pump&motor) and 1 WPW10434865 (harns-wire)"
WASHER WHIRLPOOL WFW7590FW0 "Found drain pump failure. Ordered a new drain pump. Office to bill customer Will get serial when door is opened. There is water in the unit. Bring a vacuum. Part to tech; ordrng 1 PARTTOTECH and 1 WPW10605427 (DRAIN PUMP), used 1 Ship (Shipping/Handling) from stock"
BEVERAGE CENTER CHANGE IBDSV We had a new product training checked every components and tested ok completed
DISHWASHER MAYTAG MDB7749SBW3 "Found cracked panel, unit also not level, releveled unit and installed new panel, found residue on gasket cleaned this inst customer sometimes can cause leaks, also found mouse evidence under unit vacuumed this up for customer told her could put a mouse trap under unit towards the front but be careful of wires best to unplug or turn of breaker first, showed customer how to take of toe panel, ran diagnostics through ok no leaks, all functions ok"
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Picked up part customer installed himself.