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for Hopkins, MN
great attitude, great service!
Bruce - Hopkins, MN
Technician came to my home to diagnose a range vent top not working. He quickly found problem and fixed it on site immediately. He was honest and really wanted to do a good job for me.
Great service and value
Rick - Hopkins, MN
Nate did a great job troubleshooting and fixing our retractable downdraft fan for our cooktop. He was friendly, professional and a good educational resource. Would recommend Twin Cities Appliance. Automated scheduling was a little cumbersome trying to align schedules.
Margaret - Hopkins, MN
I would have given a 5 but the machine still makes a funny noise. Since it still works, I guess this was the cheaper alternative.
Hope it’s fixed
Don - Hopkins, MN
Not sure if it’s fixed or not. Wait and see
Gregg - Hopkins, MN
Ryan was fast, efficient and diagnosed and fixed the issue promptly with a smile.
Chad - Hopkins, MN
Getting an appointment was very easy and the technician was great. Not only repaired the defective part quickly but improved the installation while he was here.
Jim - Hopkins, MN
I liked your app keeping me informed of when the tech would arrive. Excellent service tech who new what he was doing.
Fast and knowledgeable service
Paul - Hopkins, MN
Nate arrived on time, was pleasant, thoughtful, knowledgeable, and thorough. Surprisingly refreshing to work with.
Amy - Hopkins, MN
Our tech was incredibly kind and knowledgeable! Although the didn’t need to fix the dishwasher in the end (it was running normally after all), he took the time to understand our concerns and explain everything!
Annette - Hopkins, MN
Ryan was great! Very efficient and helped me with my problem.
Patty - Hopkins, MN
Andy was a super support person - calm, reassuring, got the job done. My rating is lower however, because the first bid was given by another tech and Andy discovered an additional error, so I could have bought a new machine for same price in the long run; but felt stuck with the service already in play
Got the job done, but not a good $ value
Kathie - Hopkins, MN
The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.
Fantastic customer service on the phone, helped us right out of a service call.
Melissa - Hopkins, MN
Called to schedule our service call for our dishwasher. After explaining the trouble we were having, Tim made the appt but then gave us a few things to try. He thought we might not need a service call. We took his advice. He sent us an email so we could easily cancel our reservation. To our delight, we were able to cancel. His advice worked. It made our day. We were already looking at a bill for a new central air conditioner that day and found out our 2 yr old daughter might be needing surgery at a check up. A little good news made the day much more palpable.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Temps were 38 and 5 to 7 on arrival checked for dye in back and evap all looks good full frost pattern all product in freezer frozen solid customer had Tupperware stacked up surrounding air vents just had concern because ice cream was not solid. All checks ok went over product placement and that vents cannot be obstructed.
WASHER MAYTAG MHW8200FW0 Gasket on the unit was full of mold. Installed new gasket in the unit and ran through a diagnostic test. All checks ok with no issues or leaks.
WASHER WHIRLPOOL WFW75HEFW0 Pump clogged and extremely loud. Replaced pump and ran through diagnostic test all checks OK.; used 1 WPW10605427 (DRAIN PUMP) from stock
WASHER WHIRLPOOL WFW75HEFW0 Installed new tub assembly in the unit and ran through diagnostic test. All checks out ok and is working correctly with no further issues.
DRYER WHIRLPOOL MGD8200FW0 Cleaned off the moisture sensors on the unit. Checked in load test and was getting a beep from the control when putting finger across. Started a load with some sheets the customer had just washed on normal dry. Unit began heating and continued to cycle. Also adjust customer focused drying setting up to second level. Intermittent heat condition returned. Replaced coils again in case defective.
DRYER WHIRLPOOL MGD8200FW0 Unit would heat up initially and lost flame then would never try to cycle again flame sensor good and thermistor good. Found thermal fuse cutting in and out when heat up would lose continuity then could move terminal on fuse and continuity would come back installed new fuse all test ok heat cycles normal now ; used 1 WP3392519 (THERMAL FUSE) from stock
DISHWASHER KITCHENAID KUDI02FRSS1 Ropes ripped and broken need to order 8194001 link kit at vadnais. Customer needs 2-5 window on Thursday ; ordrng 1 8194001 (LINK KIT)
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Crack in liner at bottom of fresh food, damage caused by impact and not repairable, advised that crack will not affect operations of unit. Installed new filter, cleaned dispenser outlet, purged filter, advised that top two drawers may freeze if directly under damper assembly where cold air from freezer comes in. Not doing it at this time."
GAS DRYER WHIRLPOOL WGD95HEDW Found solenoid not shutting all the way still allowing water to pass through and nozzle to continuously drip. Checked line no cracks or cuts. Need to order W10815373 from vadnais. Need approval for repair ; ordrng 1 W10815373 (valve)
REFRIGERATOR WHIRLPOOL WRS965CIAE Unit would not dispense ice checked auger motor have power coming to motor but locked up need to order W11202789 at Fargo need approval for repair call and schedule with customer when we have approval ; ordrng 1 W11202789 (AUGER MOTOR )
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Installed new evaporator fan motor and fan blade, sounds better now."
DRYER MAYTAG MED5500FW2 "Heater has a ton of vibration noise coming from it. Likely shaken loose from excess vibration from motor and blower assembly. Will need to replace heating element, motor, and blower to fix noise and prevent reoccurrence.; ordrng 1 W11086656 (MOTOR) and 1 WP3387747 (element) and 1 WPW10211915 (wheel)"
HOOD KITCHENAID KXW8736YSS0 "Blower loose on shaft, tightened locking nut, now blower works properly. No other issues at this time."
WASHER WHIRLPOOL WTW4955HW0 "Installed new water valve, tested operations, works ok."
DISHWASHER WHIRLPOOL KDTM504EPA2 Part that fell onto the heater was the cap for the rinse aid. No damage to heater and no plastic left on the heater. All checks good on unit will just need new rinse aid cap which we can ship directly to customer for them to just start using.; ordrng 1 WPW10524919 (cap)
STACKPAIR WHIRLPOOL WET4027HW0 Lid lock isn’t reading if the lid is opened or closed now so unit won’t start or run any test cycles. Code stored for speed sensor error. Will order new lid lock and actuator. Will need two men and air sled would be handy to pull out laundry center. Office to schedule once have availability on lid switch.; ordrng 1 W10913953 (ACTUATOR) and 1 W11176112 (LID LOCK)
DISHWASHER WHIRLPOOL DU8550XT1 Installed springs door checks ok now
RANGE WHIRLPOOL WEG745H0FS0 The main control is receiving 120V but getting no power to the display. Will need new control to fix the issue. Whirlpool gave new call to cover the repair . Put number in notes.; ordrng 1 W10885069 (cntrl-elec)
REFRIGERATOR KITCHEN AID KFCO22EVBL05 Drain frozen due to duckbill drain issue installed new ptrap kit part covered under S38253 per service pointer ; used 1 W10619951 (P TRAP KIT) from stock
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Installed new icemaker and valve all checks ok cycled and filled normal no leaks
MICRO/OVEN JENN-AIR JMW2430DS01 Installed control and tested.
OVEN WHIRLPOOL WOD77EC7HS00 Customer got unit into control lock could not turn off had to reset breaker and now all operates and checks ok went over control operation if unit gets locked again and won’t unlock will need W11115270
DISHWASHER WHIRLPOOL WDF330PAHS0 Found the drain hose was cracked close to where it attached to the pump housing. Took pictures of the hose and the floor below the unit. Installed new drain hose on the unit and tested through a diagnostic cycle. All checks ok with no leaks.; used 1 WPW10545278 (DRAIN HOSE) from stock
DRYER WHIRLPOOL WED6620HW0 Getting a good amount of rattling from the blower housing. Calms down if you push on the blower housing. Tried adjusting but no success so will need to replace blower and housing.; ordrng 1 WP697772 (wheel) and 1 WPW10211911 (housing)
DOWN DRAFT WHIRLPOOL KIRD861HSS Unit would not go up no power to switch ended up tracing back to filter switch found filter had come out while unit down was able to get filter back on place and get unit working properly now filter holds fine cleaning person may have. Not got back in all the way.
DRYER WHIRLPOOL WED6620HW0 Installed new blower wheel and housing. All checks ok after replacing parts and machine is running with no abnormal noises.
HOOD KITCHEN AID KIRD801VSS1 Glass tube fuse was blown. Smaller style which we don’t carry on truck. Customer is going to get fuse and replace and see if that’s all it needs. Will let us know if fuse blows right away or if other issues.
DISHWASHER KITCHENAID KDTE504DSS0 No response from UI panel. Power checks ok. Bunch of burnt resistors on the touchpad. Could have been caused by a surge from the control. Will need to replace UI and control for full repair. Parts are covered by 2-5 year extended warranty and trip is being covered by KitchenAid. $119.55 will be due on return for shipping and labor.; ordrng 1 W10803367 (panel-cntl) and 1 W10866116 (cntrl-elec)
WASHER WHIRLPOOL WFW8300SW02 Customers bellow was torn at the bottom. Installed new bellow and ran through a diagnostic test. All checks ok on machine and no leaks.; pckd up 1 WPW10111435 (bellow)
MICRO/OVEN JENN-AIR JMW2430DS01 "User interface has shorted keypad, ordering new user interface assembly. Part shipping from factory, office to call and reschedule. ; ordrng 1 W10887855 (panl-cntrl)"