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for Excelsior, MN
Steve - Excelsior, MN
Great customer service
Rachel - Excelsior, MN
Whirlpool should thank you for making their products function as they should and keep customers happy
Edward - Excelsior, MN
TCA is amazing The best appliance service I have ever had Ryan Josh and Tim the office staff all around were professional pleasant and on time Way to go!!!!
Service the way it should be
Edward - Excelsior, MN
We had a problem with two of four new appliances. Ryan was sent for the first repair and Josh for the second. They both arrived on time infact Josh was actually a bit early. Both gentlemen were professional, they explained what was wrong and how they would make the repairs. Now we have a problem with a replaced appliance before before we have a chance to use it. The machine is making a starnge noise. I called Twin Cities Appliance and spoke with Tim in service who was able to walk me through what he felt is wrong. A third tech is scheduled to be here Monday. It seems that Twin Cities appliance could double as the manufacturers quality department. They have been an absolute pleasure to work with and as much as I hope Monday will be it. I will always feel confident calling on them and referring them to any family member or friend in need of appliance service.
Top Notch Professional Service
Maggie - Excelsior, MN
Ryan’s dryer repair
Kevin - Excelsior, MN
Aside from the parts that were ordered that came broken, Ryan was outstanding and was still able to make it work
Great, Friendly Service
Donald - Excelsior, MN
Work was done in a quick, efficient manner by an extremely personable young man.
service great as ever!
Valorie - Excelsior, MN
I have an extended warranty so the price was right!
Stacey/darrin - Excelsior, MN
Great service and communication!
Brit - Excelsior, MN
Carol - Excelsior, MN
Great service, prompt & friendly
Very courteous, friendly and competent.
Carol - Excelsior, MN
He was a wonderful young man that was cordial and diagnosed the problem immediately; made the fix and moved on to his next repair.
Very organized good communication
Dayna - Excelsior, MN
Better experience than expected
Scott - Excelsior, MN
Don - Excelsior, MN
Long drive-short service call-found problem immediately. Though not their fault, covered everything under guarantee for no charge.
Marsha - Excelsior, MN
Great service from Josh,he was friendly and courteous, great job!
David - Excelsior, MN
Tom - Excelsior, MN
OVEN KITCHENAID KODE300ESS02 Panel dead getting 14.1 vdc to panel need to order new W11087457; ordrng 1 W11087457 (console)
REFRIGERATOR KITCHENAID KBFN402ESS02 Was able to get right door to close now made adjustments added loctite tightened bolts now closes and stays checked left door added loctite and bolthead snapped off in hinge attempted to drill out unsuccessfully need new hinge and bolt for left door now office to contact for return date; ordrng 1 W10854523 (hinge-door) and 2 WP8533980 (screw)s and 1 WPW10485980 (hinge-door)
WASHER MAYTAG MHW7100DW0 Latch failure installed new all tested ok now
RANGE WHIRLPOOL WEE750H0HZ1 Unit was in demo mode. Causing unit to not heat
REFRIGERATOR KITCHENAID KUDF204ESB00 "Icemaker arm extension hitting drawer and sharp edges of stainless bin is shaving plastic off extension into bin. Ordering bin, arm and extension ; ordrng 1 W10281546 (arm-shut) and 1 W10772926 (extension) and 1 W10789535 (drawer)"
DISHWASHER KITCHENAID KDTE704DPA0 Ui panel failure inner panel rusting and hole for door panel rusted and stripped vent fan motor corroded and door latch also rusting need to order parts office to get approval and contact for return date ; ordrng 1 W10850350 (panel-cntl) and 1 W11113792 (panel) and 1 WPW10350242 (brckt-cntl) and 1 WPW10469574 (vent) and 1 WPW10653840 (door latch)
DRYER WHIRLPOOL WED9151YW0 Found burnt out thermal fuses need to order WP3392519 at vadnais WP8577274 at vadnais these parts were replaced at last visit will be covered under 1 year part warranty. 97.95 call 45.90 labor ; ordrng 1 WP3392519 (fuse-thrml) and 1 WP8577274 (thermistor)
DISHWASHER JENNAIR JDB9000CWS3 Seal had pulled out on the left side. Seal was still in perfect shape. Reinstalled seal and it seated firmed. Ran through diagnostic test and all checks out ok with no leaks.
MICROWAVE JENN-AIR JMW3430DS02 "Customer having issues with panel blanking out, WiFi server connection issues, and touch response need to order panel ; ordrng 1 W11236885 (PANEL)"
REFRIGERATOR KITCHENAID KRFF305ESS00 Installed new left ff door inspects ok
OVEN KITCHEN-AID KEMS378SSS04 Found faulty boards not communicating with each other no power coming out of micro am. Quoted customer for WPW10460454 u/I WPW10120228 wide board WPW10398151 micro am. All at whirlpool. Labor 130.00 ship 12.00 plus parts customer to discuss with wife on repair. Collected. 97.95
REFRIGERATOR AMANA ABB2224BRW00 Damper loud installed new called Techline to document per notes SR#7724419876; used 1 WPW10196393 (DAMPER CONTROL) from stock
MICROWAVE JENN-AIR JMW3430DS02 Installed new panel all operational and now successfully was Able to connect unit to WiFi And will work remotely through app. Server lost comm comes up but unit works as it should. Called connected support and advised they will reach out to customer to try and resolve further
OVEN JENN-AIR JJW3830DS01 Panel not responsive installed new test ok
REFRIGERATOR KITCHEN-AID KSSO42FMX01 "Replaced faulty control with new style board kit, allow 24 hours for temps to stabilize. All operations tested ok at this time."
REFRIGERATOR KITCHEN-AID KSSO42FMX01 Air return vents iced up thawed out and spoke to customer about doors being left open can cause vents to ice
WASHER WHIRLPOOL WFW72HEDW0 Found paper clip jammed in spin basket and then found keychain in between tub and spin basket removed for customer
REFRIGERATOR KITCHENAID KBFN402ESS02 Right ff Door popping back open again called Techline whom is going to do a product report on unit SR#7724347333 will be in touch with us and or consumer in 3-5 business days
DRYER MAYTAG MEDB725BW0 Door catch broken installed new checks ok; used 1 WPW10111905 (DOOR CATCH) from stock
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Ff evap iced up completely not defrosting would suggest ff evap thermistor with harness, fan, evap cover with top screws added to cover thermistor secured to evap tubing with zip tie and ui control customer has center point plan. Advised customer that after work is done and unit thawed out monitor temps and if doesn’t cool down can call us back since it’s possible unit has silver evap and sometimes after defrosting silver evap can develop a leak."
OVEN JENN-AIR JJW2830DS01 Installed new u/I and tested.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Found leak at locring in back where condenser connects to cabinet tubing repaired leak installed dye drier held vac charged with 5.5 oz 134a unit cooling when left full frost pattern and good presssures allow 24 hrs to cool down ; used 1 WPW10143759 (DYE DRYER) from stock
REFRIGERATOR KITCHENAID KBFN402ESS02 Installed hinge parts all checks ok both doors now opening/ closing and sealing properly
REFRIGERATOR AMANA ABB2224BRW00 Noise customer is hearing is damper opening and closes tested damper no it is working properly nothing wrong with unit
OVEN JENN-AIR JJW2830DS01 W11236888 control at vadnias. U/ I shutting off and on by it self no errors present ; ordrng 1 W11236888 (USER INTERFACE )
REFRIGERATOR KITCHENAID KBFN402ESS02 Both doors not pulling door in properly weak closing and won’t stay sealed right door damper pin is able to push door back out need to try And replace upper hinges allow 1 -2 job count on return office to contact for return date ; ordrng 2 W10752868 (bracket)s and 2 W11176874 (BUSHING)s and 2 W11218690 (HINGE)s and 1 WP2307857 (extension) and 1 WPW10121046 (etension) and 2 WPW10485980 (hinge-door)s
MICROWAVE JENN-AIR JMW2430DS02 Installed new panel all test and checks ok
WASHER MAYTAG MAV8000AWW Found bad transmission the cost to fix exceeded the amount customer was willing to spend customer to buy new collected 97.95
DISHWASHER KITCHENAID KUDC10FXSS5 Found faulty control customer to buy new collected 97.95 by check
MICROWAVE JENN-AIR JMW2430DS02 Ui display has pixilated line across it need to order W10887855 ; ordrng 1 W10887855 (panl-cntrl)