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for Eden Prairie, MN
Nate was very knowledgeable and we are pleased with his work!!
Maureen - Eden Prairie, MN
He really knew what he was doing and even took time to teach us about our refrigerator, especially ways to keep it running longer.
Autumn - Eden Prairie, MN
We had a problem with our freezer. Josh was really helpful and went beyond just that freezer repair to warn us about changing some things with the frig to avoid future repairs. Also gave me suggestions on how to clean the stainless steel. Definitely would use him again!
Itohac - Eden Prairie, MN
He fixed everything and the refrigerator is working perfectly
Susan - Eden Prairie, MN
Very capable and personable serviceman. Solved my issue
Bill - Eden Prairie, MN
Great job with excellent knowledge
Susan - Eden Prairie, MN
David - Eden Prairie, MN
Nick - Eden Prairie, MN
Great experience, would definitely use this company again
Brian - Eden Prairie, MN
Ryan did the job quick and correct. He was very polite and had great attention to detail.
Ryan did a terrific job----he seemed very confident that he had correctly diagnosed the problem. and he efficiently solved it, beautifully cleaning up
Judy - Eden Prairie, MN
I would call Twin City Appliance first the next time we have a problem----I was extremely satisfied with Ryan and the work he did, and I also very much appreciated the fact that the person who took my call asked me some questions about the problem so that he could be sure Ryan had the materials he needed on the truck. In addition, Twin City Appliance was the only one of three calls I made who could come to our house in less than a week----with a "non-cooling" refrigerator and freezer, I was relieved that they could come in two days!!
Renee - Eden Prairie, MN
KRISTEN - Eden Prairie, MN
I called with an issue with my bottom pull out freezer. Once I explained the issue - rather than just scheduled an appointment (which was my intent) the employees there told me of a potential easy fix I could try on my own. Worked great. And when I need service in the future they will be the first I call! Thank you for being an honest business looking to solve problems over making a profit!
Response from Twin Cities Appliance:
Thanks Kristen- Glad we could help you out!!
TERRY - Eden Prairie, MN
Kevin - Eden Prairie, MN
Old, but quality made washer had minor repair needed but problem could develop again unless a new part is ordered and installed. The technician gave me the options which was appreciated and now I can decide on a course of action since a second service call drive charge would be waived if I decide on new part installation within 30-days. Nice to have options! Thanks.
Steve - Eden Prairie, MN
Angela - Eden Prairie, MN
Quick Diagnosis - Excellent Repair
Sue H. - Eden Prairie, MN
Nate came by to fix a 4-year-old Maytag washer that was leaking. He quickly diagnosed the problem and got right to work. Not only does it no longer leak, but I'd say the washer is quieter than when it was new. Excellent job!
Response from Twin Cities Appliance:
Thanks Sue! Glad we could make it better than new!
GAS STOVE KITCHEN AID KDRS407VBU01 Need to order cooling fan. Had error for cooling fan tested in diagnostics and fan runs checked sensor and need fan. WPW10245511 part is at Waterloo Iowa ; ordrng 1 WPW10245511 (blower)
DISHWASHER WHIRLPOOL WDT970SAHB0 Picked up part
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed drAin hose and tested
WASHER MAYTAG MHW7000AW0 Found dog hair clogged drain on door boot clears also found that dog hair is the reason fo the leak. Hair is building up on bottom of door not allowing gasket to seal completely cleaned off hair and tested. Explained to customers daughter what they will need to do to prevent issue
REFRIGERATOR KITCHENAID KRFC300ESS01 Found left side rail sticking right side is ok need to order WP13055901 part is at vadnais. Customer scheduled for Monday customer wants to set up tech tracking for Monday because she will not be h9me and will need to leave work to meet. Also 30 min call ahead if possible ; ordrng 1 WP13055901 (slide)
GAS STOVE KITCHEN AID KDRS407VBU01 Installed cooling fan and tested
WASHER WHIRLPOOL WFW92HEFW0 "Pulled out unit. Outlet polarity checks ok, voltage steady going in and out of line filter, continuity checks ok on power cable to acu. Output voltage checks ok going to user interface. Went through diagnostic mode twice with no issues. Dryer on same outlet. If you start dryer while monitoring input voltage to washer it drops to 107V. Called techline and they stated it was likely interference from not being on a dedicated circuit. Outlet on the counter was also wired in the circuit. All is checking ok during our testing today."
MICROWAVE WHIRLPOOL WMH78019HZ0 Unit arcing when running right on waveguide cover inspected waveguide and mag tube which checked ok no burning there. There is some splattered food on cover which is what caused unit to start arcing on cover will need new cover ordered called Techline to document SR#7723631832 advised not to use unit unit new cover gets installed on waveguide opening.; ordrng 1 W10533498 (covr-inlet)
REFRIGERATOR KITCHENAID KRFC300ESS01 Installed new EVAP motor and blade. New style motor than the original. New fan working correctly and no abnormal noises heard when restarting. All checks out ok.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Installed freezer door
REFRIGERATOR KITCHEN AID KSBS25INSS01 Found cams worn out looked up parts and Nla collected 97.95
REFRIGERATOR KITCHENAID KRFC300ESS01 InstAlled slide and unit is operating properly
ICE MAKER KITCHENAID KUIC15PHZS0 Bin thermistor would not go above 7.45k dipped down in ice just settled out there which is what control sees as empty bin full bin needs to see 7.6k or higher in resistance which new thermistor read after short time in ice next to old. Failed thermistor installed new customer to monitor.
REFRIGERATOR WHIRLPOOL GSS26C4XXY04 Unit was in showroom mode nothing running on arrival removed from showroom mode and all started to run comp and fans customer stated for sure did not accidentally hold buttons down to enter showroom mode advised may be a ui control issue but does not want to replace any parts at this time unit starting to cool when left give 24 hrs for temps.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Ice maker was shut off on the ui portion of machine. Turn the ice maker back on and it went through harvest and filled. Customer was also getting a crackling noise behind unit. Pulled out and taped tag on power cord so wouldn’t flap around in the breeze of the rear fan. All checks ok.
WASHER MAYTAG MVWC400XW4 "W11035747 $235.51, shipping $12.00, and labor $106.55 would be what’s needed. Bearing inside the gearcase has failed which is what is causing all the extra noise. Customer going to talk to wife to see if repair or replace."
WASHER AMANA NAV5805AWW Leaking and bad tranny causing loud agitation customer to buy new collected 97.95
DISHWASHER KITCHEN AID KDTE254ESS1 No errors present. Ran through test and unit is operating as should. No excessive noise. Customers concern was with the drain pump noise unit is draining fine gave customer option to change but said noise will still be there. Collected 97.95
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Found plastic line that is for ice maker was leaking re seated line in to fitting and tested
REFRIGERATOR KITCHEN AID KSRP25FNBL00 Found system leak quoted customer they are going to buy new . Collected 97.95
RANGE KITCHEN-AID KODC304ESS00 Customer ran self clean now lower oven does not work need tod W11165152. Allow extra time for removal of unit ; ordrng 1 W11165152 (TSTAT)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit not running at all on arrival customer stated unit has not been running. In diag all tests ok unitnhas good frost pattern n evap so ss is good. Reset power to unit and all started to work and cooling when left will need main control and ui as well 85.90 labor 12.00 shipping no money collected today collect on return parts covered and diag fee was collected on previous visit; ordrng 1 SHIP (SHIP) and 1 W10843055 (cntrl-elec) and 1 W11092503 (panel-ui)
OVEN KITCHEN AID KEBC247VSS02 Display dies get dimmer as unit heats until nothing will need control which is nla cannot be repaired
COOKTOP JENNAIR JGC9430ADS unit not sparking to burner base it arcing all over base of electrode screws are seized in and will snap off inside burner base 74007999 which is nla other parts listed are what would be needed if part was found not repairable at this time due to nla part. WP7513P305-60 127.99 manifoldWP74007774 48.14 switch74007999 nla part 74007736 60.17 burnerWP400021-1 6.13 qty 2 screw
DISHWASHER WHIRLPOOL WDT710PAHZ1 Unit is running properly explained to customer that when opening door to add dish they must press start button and close door within 4 seconds otherwise unit will stay or go back into stand by
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found installer cut drain hose flange off and connected a 6ft hose to drain hose on dishwasher which was not needed unit is right next to sink. Customer to call Costco to see what they want to do. Customer will call back with what the next steps are I did tell her that we will need to order a drain hose but we would have to charge here 97.95 for fixing install. 8269144A drain hose
WINE CHILLER WHIRLPOOL KUWL204ESB00 Panel warped and vibrating against condenser adjusted and now noise gone normal sound level now
DISHWASHER KITCHENAID KDTE254ESS2 Installed new upper tracks all checks ok
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed new ui panel and main control unit powered up and all started to run cooling when left all checks ok
RANGE KITCHEN-AID KODC304ESS00 Installed new tstat all tested out ok now heating