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for Eagan, MN
Robert - Eagan, MN
Serviceman seemed to be very thorough and patient.
Nate is great!
Tiffany - Eagan, MN
great customer service
Bill - Eagan, MN
Nate was very personable,friendly and helpful
Unit 134 refrigerator
Affinity - Eagan, MN
The issue still exist. The technician diagnosed the refrigerator as having a bad ice maker and water control valve and replaced those parts. The symptoms were the refrigerator was freezing things and there was ice on the back wall of the freezer. Personally I would have thought it to be a bad defrost timer or defrost heat element. Slightly frustrating because this is an occupied unit and the tenant is upset that this hasn’t been resolved.
Barabara - Eagan, MN
James went out of his way to explain why our dishwasher had the current problem. and he noted that other problems could arise because the dishwasher was improperly installed.
ice maker on my fridge
Mario - Eagan, MN
very pro job work; punctual and on fast time
Kari - Eagan, MN
Great Service by Nate
Duke - Eagan, MN
I like that he came out the beginning g of the window of time, and there was a prior phone call. It was nice that he was able to repair on his visit.😊
Doug - Eagan, MN
Jim resolved our problem to our satisfaction.
Joan - Eagan, MN
The technician was prompt, extremely pleasant, immediately understood my concern, repaired the problem and explained the situation. I could not ask for more!
KS - Eagan, MN
Knew exactly what was wrong with my fridge. Knowledgeable and explained everything to me!
Tami - Eagan, MN
So easy to work with. On time, pleasant, knowledgeable, overall exceptional service.
Rebecca - Eagan, MN
Our technician was knowledgeable, personable and efficient!
Dishwasher Water pump repair
Patrick - Eagan, MN
Tech Tim? Is a winner!
Elizabeth - Eagan, MN
Very professional, very cordial, explained the issue and how the appliance functioned. Very knowledgeable. A+ experience. Should we have a problem in the future, we will request Ryan.
Above and beyond !! The best service
Rick and Sally - Eagan, MN
Jim was very professional, knowledgeable, and explained exactly what the issues were. He even spoke to our contractor on the phone to explain what needed to be done!
Nothing changed. Still makes loud noises. Other refrigerators don't.
James - Eagan, MN
Regina - Eagan, MN
Service was great and Jim was too.
Kim/mike - Eagan, MN
The technician was very efficient and knowledgeable.
Stephanie - Eagan, MN
Marjorie - Eagan, MN
Nate was efficient and pleasant to work with.
Pam - Eagan, MN
It was awesome of the owner to only charge half price of the service call due to the impossibility to repair a 30 year old double oven. Very fair of him to do that for us. It was great that they were able to come out the very next day too.
Hank - Eagan, MN
solved a problem and shared great information on the proper use of the Maytag washer
Susan - Eagan, MN
Nate immediately knew what was wrong and fixed the problem within 10 minutes.
Larry/lori - Eagan, MN
Great service! Prompt, courteous!
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced the core charged user interface and hi voltage board. Tests good. Advised it may take 24 hours for the temperatures to stabilize at the set temperatures.
OVEN JENNAIR JJW2430WS02 No model serial tag on the unit. Just checked to see if convection element was heating in test mode and is. Office to verify with jenn air that we don’t have a ms tag and see if they are still going to give a pl concession or not. Customer say bake is working fine but is having issues with convection. Customer also going to try contacting warner Stellian to see if they have the ms on file.; schdld next appmnt for 10/1 TUE !
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Ms pic.There is an occasional dripping from the ice dispenser. Customer dispenses only cubes ice. Tech suspects this is a result of warm air being blown onto the ice after defrost. The freezer was set number 3.I adjusted it to 4 and steam treated the freezer gasket to prevent any micro leaks. Tests good.Advised the customer to monitor.
DISHWASHER JENN-AIR JDB8700AWS3 Installed new control and user interface. Ran unit through a diagnostic test and all checks out ok and is working correctly with no issues.
OVEN WHIRLPOOL WOS72EC0HS01 "Getting lines on the display again. Took pictures of the lines. Nothing displaying on screen but the lines. Disconnected display and checked connections and they checked ok. Plugged back in and screen still had lines but was now displaying the images as well. Loose connection or win control possibly taking out display since second time. Will need new harnesses, user interface, and main control. Office to schedule with customer once we have availability on parts.; ordrng 1 W10562910 (harns-wire) and 1 W11233570 (HARNESS) and 1 W11261165 (APP MANA) and 1 W11351998 (UI)"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced the water reservoir container. Then drawer above it now closes easily and stays closed.
OVEN WHIRLPOOL WOS72EC0HS01 Found lines going through the display. No selections are available. Ordered a new console. Part is ETA TBA. Office to Xpart and schedule install with customer ; ordrng 1 W11351998 (CONSOLE UI)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Ms pic.Replaced the user interface, rear board, freezer evaporator wire harness and steamed away the ice and frost buildup at the freezer evaporator to install the evaporator fan motor and wire harness with thermistors. Replaced the pantry user interface broken wire harness. The pantry UI is still nOt working. Needs the pantry UI wpw10677119. From dvh.Customer had to leave. Office to order And reschedule with the customer; ordrng 1 WPW10677119 (PANTRY DRAWER UI)"
REFRIGERATOR WHIRLPOOL WRT108FZDW02 "Installed new water tube, tested operations, all check ok."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Ice maker mold cracked, replaced Ice maker, tested operations, all check ok. No longer leaking."
WASHER WHIRLPOOL WTW7000DW0 "Found lid not staying up and lid latch failure. Ordered hinges, arms and lid latch; ordrng 1 W10594147 (hinge L) and 1 W10594148 (hinge R) and 1 W10810403 (LID LATCH) and 2 WP8563964 (ARM)s"
REFRIGERATOR WHIRLPOOL WRF989SDAH00 Ms pic.The icemaker tests good. It is slower than her prior icemaker but that is due to the design and efficiency. The clunking noise is the intermittent noise heard at the compressor start up or shut down. Installed an anti vibration pad between the condenser and the cabinet
REFRIGERATOR WHIRLPOOL GD5LHGXKT01 Ms pic.Room temperature inside the unit. The compressor and overload is clicking off every 12-18 seconds. Would need sealed system repair. Customer to replace unit.Collected 97.95 on card approval number 1763479663.
OVEN WHIRLPOOL WOS72EC0HS01 Installed console ordered. Setup and ran bake 350. All tested ok
DISHWASHER MAYTAG MDB9100AWB "Unit needs both spray arms, right side rail and sump cleaned out. $330.00. Customer declined estimate for repair and will purchase new"
OVEN IKEA IBS550DS00 found enamel chipping on the cavity of the oven. Took pics. Called tech line. WP is replacing the unit. Sr#7725705602
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Unit is not defrosting, defrost circuit shows ok indicating bad relay on control board not sending power to heater, ordering control board to replace. Part ships to customer, scheduled for 9/3 to install. ; ordrng 1 W11043763 (cntrl-elec)"
REFRIGERATOR JENN-AIR JCD2389DTB "Drain line plugged, removed line and blew out, also cleaned out bulkhead that had some gunk in it. Should now drain properly. Advised to monitor. Temps ok per customer."
DRYER MAYTAG MGDB835DW4 "Igniter glows. Gas valve doesn’t open. Installed new coil kit. Unit started. Flame is weak. Ordered a new gas valve assembly ; ordrng 1 W11233069 (GAS VALVE ASSEMBLY ), used 1 279834 (DRYER COIL KIT) from stock"
RANGE WHIRLPOOL WFE550S0HZ1 Advised customer on the care of the cooktop and how to remove stains on the glass. Unit is working normally
DISHWASHER MAYTAG MDB4949SHZ0 Installed console ordered. Ran a test cycle. All tested ok
WASHER MAYTAG MVWX655DW1 Found and removed a metal garment tag from the drain pump. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR KITCHENAID KRSC503ESS01 Getting ice buildup on the interior liner of the ff section in between the freezer and fridge. No ice buildup on the center mullion. Called the tech line and they had us take freezer temps which were at about -5 degrees. Techline advised turning the freezer temperature up between 3 and 5 degrees and that should get rid of the frosting. Customer will monitor.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed new control, still not defrosting, found heater failed, replaced heater, tested operations, all check ok at this time"
WASHER MAYTAG MHW5500FW1 Found control lock on. Explained how to enable and disable control lock. No error codes. All tested ok
DISHWASHER WHIRLPOOL KDTM354DSS5 "Found door latch flipped back. Flipped it forward. Door closes now. ran a test cycle. Tested ok. Tried to adjust feet to get door to align better. Unable to get any adjustment due to the rear wheels are down to far. Customer will need to contact Warner’s Stellian to correct the install, by raising the rear wheels about a 1/2”, to lower the rear of unit. The unit is also not anchored by any means and is missing the door guide caps. Ordered the door guides; ordrng 2 W10795980 (CAP)s"
WASHER WHIRLPOOL WTW5000DW2 Customer states unit skips over spin cycle but can get it to operate in drain and spin. Only code stuck key . Runs through diagnostic. Ran calibration. Ordered pcb.; ordrng 1 W11116590 (cntrl-elec)
STACKPAIR WHIRLPOOL WET4027HW0 Installed new lid lock in the unit and ran through recalibration and automatic test. All checks out good and is working correctly with no further issues.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Tested the water dispenser and all checks out ok. Once water stops dispensing there are no drips. Seal on the ice chute also looks good. Possible there was air in the line from the new filter and cause the drip and now that the filter is saturated, there is no leak."
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Ms pic.The bottom,left set screw has been loosening. I used threadlocker 242 blue to keep the set screw in place. If the customer calls again, then preorder the door handle."