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for Eagan, MN
Tolik - Eagan, MN
Great quick service .
Steve - Eagan, MN
was on time Did a great job supply was good
He was excellent
Sherri - Eagan, MN
Fantastic Customer Service
Matthew - Eagan, MN
From start to finish, they were very professional, super easy to work with, and incredibly fast. Had my dishwasher fixed within 48 hours. The technician, Jim, was very nice and very knowledgeable. He even taught me a few things about the dishwasher! I hope I don't need to use their service again, but if I have to, what a peace of mind they provide. Thank you!
James - Eagan, MN
Jim came and was very professional. He fixed the dryer as fast as it went out. He put the new part in and offered a bit of advice to prevent the problem from happening again. We live in a townhouse complex and they clean the dryer vent from the roof and of course some still falls to the bottom. We pulled the dryer out after Jim left and found build up at the bottom of pipe into the dryer. Thanks Jim!!!.
Bonnie - Eagan, MN
Tim - Eagan, MN
Patricia - Eagan, MN
Very considerate & professional service man. He knew what the issue was and thoroughly fixed it. The representative that made the service appointment was very kind and helpful as well.
Great nice guy
Joe - Eagan, MN
Jean - Eagan, MN
Nate was knowledgeable, personable, and punctual.
Bob - Eagan, MN
Your technician was great. We weren’t sure if the sounds the machine makes were normal. He was respectful and assuring in analyzing and explaining our machine.
Jeff - Eagan, MN
Ryan did a great job of explaining things and offering options to address the problem.
Kelly - Eagan, MN
Had to wait 2 weeks to get a service technician at my home to fix a 3 month old new washer. Then he tells me he can't fix it because I need a plumber to replace my hot water valve. Finally got it fixed today after a month without a washing machine! Warner stellian has gone down hill fast.
Susan - Eagan, MN
Dish washer repair
Barbara - Eagan, MN
Excellent service, arrived on time. Courteous, respectful efficient.
Not good customer service
Eagan - Eagan, MN
very good work to resolve my problem
Mario/catalina - Eagan, MN
Robert - Eagan, MN
Serviceman seemed to be very thorough and patient.
Nate is great!
Tiffany - Eagan, MN
great customer service
Bill - Eagan, MN
Nate was very personable,friendly and helpful
Unit 134 refrigerator
Affinity - Eagan, MN
The issue still exist. The technician diagnosed the refrigerator as having a bad ice maker and water control valve and replaced those parts. The symptoms were the refrigerator was freezing things and there was ice on the back wall of the freezer. Personally I would have thought it to be a bad defrost timer or defrost heat element. Slightly frustrating because this is an occupied unit and the tenant is upset that this hasn’t been resolved.
Barabara - Eagan, MN
James went out of his way to explain why our dishwasher had the current problem. and he noted that other problems could arise because the dishwasher was improperly installed.
ice maker on my fridge
Mario - Eagan, MN
very pro job work; punctual and on fast time
Kari - Eagan, MN
Great Service by Nate
Duke - Eagan, MN
I like that he came out the beginning g of the window of time, and there was a prior phone call. It was nice that he was able to repair on his visit.😊
WASHER WHIRLPOOL WFW6620HC0 "No error codes found. Ran an auto test. All tested ok. Unit is on the second floor in the middle of the house. In a disaster pan. Unit is level and plumb. Advised customer on detergent use, unstoppables, load size and type. Customer may have to get vibration damping pads for the feet"
REFRIGERATOR KITCHEN AID KSCS25FTSS02 Replaced the icemaker and it filled with water and stopped at the correct amount. advised to allow 24-30 hours for it to get cold again.All charges were paid on 6/8/20.
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Installed new hinge parts, tested operations, all check ok. Lights and controls functioning properly. Fresh food door scratched somehow. Ordering door skin to replace. Office to check part availability and call reschedule. ; ordrng 1 W10800786 (door-skin)"
WASHER WHIRLPOOL MHW5630HW0 No drain. Customer helped remove dryer from stacked unit in a hall closet. Found and removed a piece of cloth from the drain pump impeller. Reinstalled and tested. All tested ok
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed ICEMAKER and tested
REFRIGERATOR WHIRLPOOL WRF540CWHZ Normal operation customer is hearing damper opening and closing.
WASHER WHIRLPOOL MAV5920EWW Found snubber is worn out. Brake is also failing. There are no longer brake parts. The repair estimate to replace the snubber is $257.00. Customer will think it over
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 "Ms pic.Water stopped dispensing after they changed the filter. Showed how to make sure the filter was installed completeLy and the dispenser tests good.The icemaker has 120 volts to it but the motor Advanced too far so it only heats the heater now. Needs an icemaker wpw10251076 from Eagan Will call. Estimate of $364.62 was approved. Replaced the icemaker and it works great, filling to the depth of the customer’s fingernail.Collected charges of$364.62 on check number 6568.; pckd up 1 WPW10251076 (icemaker)"
REFRIGERATOR KITCHENAID KRFF300EWH01 "Customer paid for the filter previously.Replaced the damaged left glide rail and icemaker. Saw the icemaker fill tube extension had been pushed back when the icemaker fell off. Pulled it out to fit the icemaker and Reinstalled parts the customer had taken out. Plugged in the unit in and turned on the water.The icemaker tests good, filling for 7 seconds and the left side of the freezer door now closes tightly. Advised it will like take 24-30 hours for both compartments to get cold e bough to put food into and maybe a little longer before the icemaker starts making ice on a regular basis."
WASHER WHIRLPOOL WFW5620HW0 "Ms pic.Customer had a picture of water leaking from the right front corner. They have turned the water off between uses. Removed the front panel and saw white residue like we see for dried waterv in front of the drain filter where it Screws in. Removed a penny and string buildup inside the filter and turned the filter in tight. In diagnostics codes f5-e2, F8-E1and f0-e5 displayed.F8-E1 refers to too much water in the tub and could be caused by the obstruction in then drain.F5-E2 indicates the door did not lock completely at one time and F0-e5 refers to an out of balance load.Tested unit and it tested good with no leaks."
DRYER WHIRLPOOL WED9500TC1 Found idler pulley failure. Installed a new idler pulley. Ran a test cycle. All tested ok; used 1 W10837240 (BRACKET & PULLEY) from stock
DISHWASHER WHIRLPOOL WDT730PAHZ No error codes found. Ran two different wash and drain cycles. Inspected the inside of the tub. No defects seen. No water marking on the subfloor. Floor was dry. No leaking found at this time. Advised customer to leave toe kick off and us normally. To see if the unit is leaking underneath
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Ms pic.The freezer temperature is set at 2 and the fresh food section at 1.Temperatures on arrival were 0 in the freezer and 43 in then fresh food section.Put unit into diagnostics. Today the diffuser tests good but there is ice build up around it that indicated at times it may not be closing.We will replace the diffuser and seal the air gaps under it when done.Return Wednesday 5-6-20.; ordrng 1 W11317276 (diffuser)
WASHER MAYTAG MVWB835DW4 Installed gear parts on gearcase. Calibrated and ran an auto test. All tested ok
REFRIGERATOR KITCHENAID KRFF300EWH01 Ms pic.Customer saw ice again wet the left glide rail. The right side of the glide rail is riveted to the freezer door mount and the left side is not.Customer also wants a water filter. He paid $59.99 plus tax of 4.35 for a total of $64.34 on check 1639.Return Wednesday 4-29-20.; ordrng 1 4317943 (icemaker only) and 1 EDR1RXD1 (water filter) and 1 WPW10397636 (slide)
DISHWASHER WHIRLPOOL WDT970SAHV0 Found wash motor failure. Ordered a new sump; ordrng 1 W11087376 (pump&motor)
RANGE KITCHENAID KFED500ESS01 Ms Pic.Cleaned the stainless steel on the new cooktop to remove smudges from being packaged. Customer inspected and approved the new cooktop. Installed it and advised the customer to use a cooktop cleaner before cooking on it.Collected charges of $514.21 on Amex. And approval number 3163342881..
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed sump ordered. Ran a test cycle. All tested ok. No leaks
DRYER WHIRLPOOL WET4024HW0 Installed tumblers and heater tested unit customer did complain about timer not advancing but when I tested it. It did advance and went to off. Customer to monitor if calls back with timer issue timer will be needed.
WASHER MAYTAG MVWB835DW4 "Found gearcase failure and leaking oil. Installed gearcase. Ran calibration. Clutch not working. Ran to Dey for clutch. Installed clutch. Clutch not engaging. Removed rotor and noticed the the gear assembly is missing. Office will order parts and schedule install with customer ; used 1 W10811956 (GEARCASE) from stock, pckd up 1 W10754448 (clutch)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found wash motor failure. Installed a new sump. Ran a test cycle. All tested ok. No leaks; used 1 W11087376 (SUMP) from stock
DISHWASHER KITCHEN-AID KDTE234GPS0 "Mounting brackets now hold unit in place. Found both brackets in place but tiny screws and right one came out. Put larger thread, larger screws into brackets on each side. All checks out good."
DRYER WHIRLPOOL WET4024HW0 685207x2 tumbler at Duluth WP279843 heater are vadnais. Tumblers in drum melted from heater not shutting off found that the heater coil broke and caused it to weld itself to the frame of heater this caused contact to always be there even when unit was off which in return left heater on. Heater and tumblers for drum ordered SHIPTOTECH customer scheduled for Monday. ; ordrng 2 685207 (TUMBLER )s and 1 SHIPTOTECH and 1 WP279843 (HEATER )
RANGE WHIRLPOOL KFEG500ESS2 "Installed new element, tested operations, now working properly."
DISHWASHER MAYTAG MDB4949SDM2 Ran a test cycle. Found no voltage to drain pump. Unit needs a new control. Control is ETA TBA. Office to Xpart and schedule install with customer ; ordrng 1 W10737607 (cntrl-elec)
DRYER WHIRLPOOL WGD5000DW3 Found loose connection on the main coil connection. Push on all the way but still no heat. Coil ohmed out open so installed new coil pack on unit. Tested out ok and unit is heating with no issues.; used 1 WPW10328463 (GAS COIL) from stock
RANGE WHIRLPOOL KFEG500ESS2 "Front right element shorted out, ordering to replace. Part ships to customer, part under warranty labor quoted 106.65. Return 4/6 to install. ; ordrng 1 W10823729 (elmnt-surf)"
DRYER MAYTAG MGD1234567 Found thermal fuse failure. Installed a new thermal fuse. Ran a test cycle. All tested ok. Ran a test cycle with the airflow tester. Unit tested slightly restricted. Advised customer to have vent cleaned; used 1 WP3390719 (THERMAL FUSE) from stock
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Ice maker not filling, stuck in a harvest loop, indicates failed heater contacts. Ordering ice maker to replace, return 3/30 to install. Quoted 85.90 to install.; ordrng 1 W10882923 (icemaker)"
DRYER WHIRLPOOL WGD6620HW1 Customer received the wrong part for the console. Console is for a range. Ordered another console. Office to schedule install with customer ; ordrng 1 W11370450 (CONSOLE)