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for Eagan, MN
Karen - Eagan, MN
Jim is very pleasant and knows what he is doing!
Ann - Eagan, MN
Peter - Eagan, MN
Tech came out to our house. Didn't order the part yet that was covered under warrenty becasue they had to be sure it was that part. Charged us $99 to tell us it was that part and then wanted another $100 + shipping fees to get the part replaced. Was told by Maytag would have the part replaced for a total of $99.75. Paid the man just to leave.
Response from Twin Cities Appliance:
Im sorry that you were misled by the Maytag customer service rep- Our service call is 97.95 which includes a full diagnosis of what is wrong. From there the technician would explain if any parts or labor would be needed at any additional costs. We took the tub out of your washer to inspect and at that point a decision on which way to go was made to stop repairs. You were not charged anything more than our trip and diagnosis charge.
very happy with service
Marci - Eagan, MN
I really liked the technician tracking system--very slick!
Marcia - Eagan, MN
Plastic piece on dishwasher
randy - Eagan, MN
Way too expensive for a small plastic holder to hold up the dishwasher rack. Almost $200 for part/call and labor. Technician was here for a 10 minutes. Ridiculous! 🙁
Response from Twin Cities Appliance:
I agree parts are expensive for a Jenn-Air Dishwasher. Not sure what we could do different as we moved you r call up a day sooner and brought out the 50.00 part you needed per your complaint and installed it. Something that takes us 10-15 minutes that customers are unable to do our would spend hours trying to figure out. We try to do our best to keep customers happy and keep costs down. I will be sure to look at what we can do better for next time- Tim
WASHER WHIRLPOOL WTW4955HW1 "At arrival found drain pump continuously running. Canceled program by holding start button until unit stopped. Customer have left the lid open longer than 10 minutes in a started cycle. Ran an auto test. All tested ok. Ran a colors cycle with deep wash. All tested ok. Advised customer on cycle selection, detergent use, load size and type"
DISHWASHER JENN-AIR JDB3200AWS4 Installed new control in the unit and ran through a diagnostic test. All check ok and everything is working correctly. No errors or issues in the diagnostic test.; used 1 Ship (Shipping/Handling) from stock
MICRO/OVEN JENNAIR JMW3430WS01 Cooling fan for the oven was pretty gunned up. Installed new cooling fan which spun more freely and tested with a 350 bake. All checks ok and is working correctly.
DISHWASHER MAYTAG MDB896SDE Found disposal still had knock out in disposal. Removed knock out. Ran drain cycle on unit. All tested ok. Found disposal leaking at drain pipe. Advised customer to have repaired
RANGE WHIRLPOOL WEG745H0FS0 "Adjusted flame on melt burner, to not blow out by waving hand over burner, when it’s at its lowest setting. Checked all burners. All tested ok. Returning valve ordered"
WASHER MAYTAG MVWX655DW0 Found basket wobble. Removed basket. Everything looks normal. WP covering basket. Uncertain if it’s the basket or gearcase shaft that is the cause. Customer unwilling to take the chance that it could be the gearcase. They will purchase new
MICROWAVE AMANA AMV2307PFW0 Installed main control ordered. Ran a test cycle with a cup of water. All tested ok
WASHER WHIRLPOOL WTW4950XW2 Installed gearcase ordered. Ran a test cycle and spin test. All tested ok
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Took out damper and it was still running and couldn’t find the closed position. Installed the new damper and it found the closed position on the first try. All checks ok and is working correctly once again with no issues.
MICROWAVE AMANA AMV2307PFW0 "Customer is having issues with inconsistent heating. It will work fine one time, next time it won’t heat at all and he will unplug it and then it will work again. Verified all connections on the board and they check ok. Will order board so he won’t have to keep unplugging to reset the board.; ordrng 1 W10849846 (CONTROL)"
DRYER WHIRLPOOL WGD5000DW3 Found lid switch broken. Installed a new lid switch. Ran a test cycle. All tested ok. Advised customer not to let the door slam shut; used 1 W10569603 (DOOR SWITCH ) from stock
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Led light in fridge and freezer not working with the exception of the pantry drawer. Installed new led driver board in the unit. All checks ok and lights are working correctly once again.
DISHWASHER KITCHENAID KDTE334GPS0 "Found both tracks broken and an adjuster broken. Installed new tracks and a new adjuster. Found fill hose to connector leaking. Tightened fill hose to connector. Ran a test cycle. All tested ok. No leaks; used 1 W11048934 (RACKTRACK), 1 W11048936 (RACKTRACK), and 1 WPW10546503 (ADJUSTER) from stock"
DOUBLE OVEN WHIRLPOOL WOD77EC0HS00 Installed console ordered. Performed setup. Ran bake 350 on both ovens. All tested ok
DRYER WHIRLPOOL MED3500FW1 Ran a test cycle. There was a loud rumbling sound. Found and removed lint build up on the blower wheel fins. Ran a test cycle. All tested ok
DISHWASHER KITCHENAID KDTE334DWH0 Found pin holes in tub. Installed new tub. Ran a test cycle. Found sump leaking in the front. Customer will call Minnesota Energy to replace sump
DISHWASHER MAYTAG MDB8959SFZ4 Found both tracks are sticking. Causing door not to close well. Unable to pull unit out. Customer has a new hickory floor installed up to unit. Customer to have unit pulled out for track installation. Customer will call when unit is out; O-emld tckt
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found dispenser cover failure. Installed a new cover. Dispenser tested ok. Advised customer to toss detergent pillow in the bottom of unit. Dispenser is for liquid or powder only; used 1 W10888684 (COVER) from stock
RANGE WHIRLPOOL WEG745H0FS0 Found left front burner valve broken and knob broken. Ordered valve and knob. Unit is no installed yet. Won’t be able to test. Valve shows no availability. Office to Xpart and schedule install with customer ; ordrng 1 W11122869 (KNOB) and 1 W11223016 (LF BURNER VALVE)
Maytag Dryer MEDE500VW1 Found idler pulley failure. Installed a new idler pulley. Ran a test cycle. All tested ok; used 1 W10837240 (PULLEY) from stock
Maytag Refrigerator MFI2570FEZ05 The customer opened and inspected the door prior to technician’s arrival. Replaced the dispenser door, a W10915442, and transferred the door handle, mullion heater,door gasket, dispenser water line, separator assembly, dispenser housing, User Interface, door stop and door bins.Lubricated the mullion heater top and the door catch. Door closes easily and the ice and water dispenser both work well also.; used 1 542638 (GREASE) from stock
KitchenAid Dishwasher KDFE454CSS4 Control would not come out of sleep mode, disconnected power at control rebooted operates correctly no error codes if problem returns preorder control W10866118
Whirlpool Refrigerator WRB322DMBW00 Tested and checked unit out ops fine customer is hearing unit in a defrost cycle instructed her on noises and it’s operating normal sounds normal
Whirlpool Refrigerator WRX735SDBM00 Ms pic and of the receipt date$ 10/3/17.Temperatures on arrival were 41 degrees in the fresh food section and below 20in the icemaker bin. The icemaker has voltage to it and there is ice in the icemaker that is not harvesting because the harvest arm stopped in the wrong position. Needs icemaker W10882923 with a new wire harness from Truck stock.Tests good and filled to the correct water height. Advised the customer it may take 24-30 hours before the temperature in the icemaker gets cold enough to,produce ice regularly.; used 1 W10882923 (ICEMAKER) from stock
Kitchen Aid Refrigerator KRMF706ESS01 Replaced the User Interface board and the main control board, both core charged parts. Unit tests good withheld compressor running but the door open light is on. The lights in each compartment are staying on with the doors closed and the compressor on. No tech sheet with the unit or online and tech saw no loose connections. When inspecting the door switches tech Found the customer had removed the middle drawers for cleaning. Reinstalled them and the door open switch is off and the unit is cooling as it should. Advised the customer it may take 14-30 hours of cooling to get it to the normal operating time.There was water on the floor each time technician pulled the unit out onto the floor board because the customer has unplugged unit to defrost it between trips. Left the bottom grill off so they can put a towel under the unit to absorb overflowing water from moving it.
Whirlpool Dryer-WED85HEFC1- noisy- Ran a test cycle. Found unit rumbling. Disassembled front and inspected blower wheel. Found and removed lint coating blower wheel blades. Reassembled and ran a test cycle. All tested ok. No rumbling. Using vent air flow tester. Unit tested poor for electric dryers. Advised customer to have vent cleaned. Gave customer dryer vent wizard info; Job Cmpltd,
jenn air dishwasher- rack wont adjust- JDB8200AWS0- Installed a new adjuster on the left side. Tested ok; used 1 WPW10546503 (ADJUSTER) from stock,
Whirlpool Washer- WFW9600TW01- needs bellow clamp replaced- Installed new band clamp seals fine holds tight as of now customer paid for trip and labor