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for Cottage Grove, MN
great service, on time
Wayne - Cottage Grove, MN
The service tech (Jim) did a great job on fixing our microwave problem, he new what to look for and had the parts with him. This job was under warranty work.
Excellent service. Knowledgeable, friendly technician
BIll - Cottage Grove, MN
Part was diagnosed and ordered right away. Part came in damaged and a replacement was delivered the next day.
Pam - Cottage Grove, MN
Dave realized that this was the second visit for the same problem so he took steps to change out parts and really fixing the problem. Love the app to identify where he repairman is on the schedule!
Annette - Cottage Grove, MN
Jim - Cottage Grove, MN
Laura - Cottage Grove, MN
John - Cottage Grove, MN
Charles - Cottage Grove, MN
Great service and very good about scheduling appointments! Highly recommend!
DISHWASHER MAYTAG MDB4949SDE3 Installed the new motor sent. Ran a normal cycle. Unit would wash for about 1 minute then unit would self cancel and drain. runs well in an auto test. Ordered control and OWI sensor ; ordrng 1 W10906430 (CONTROL ) and 1 W11084121 (OWI SENSOR )
WASHER WHIRLPOOL WFW5500 "Found error codes f-71 and 3 f-28. Ran an auto test. No motor movement and excessive bearing slop. Unit needs a tub, basket and motor control. Customer will purchase new"
DRYER MAYTAG MDE2400AYW "Found blower wheel free rolling, belt broken. Motor may need to be replaced. Would need a helper in a tight room. Customer declined further service due to costs"
REFRIGERATOR MAYTAG MFF2558FEZ03 "Checked unit, freezer door is operating properly, advised to pull door from middle of handle. Will prevent tracks from pulling out unevenly, door should reset when closed."
WASHER WHIRLPOOL WTW7500GC0 Found 4 6-3 errors. UI is nonfunctional. Ordered a new UI FACIA; ordrng 1 W11130343 (UI FACIA )
REFRIGERATOR KITCHENAID KRFC704FSS00 "Ms pic as well as the issues.The local,utility company was called first and found these issues, then they called WP for us.There is foam from when the door was sprayed that has entered the dispenser fill tube. This is presumably from a crack in the line at some spot. The icemaker heater wire also broke off. We would need a new left hand dispenser door assembly to remedy, W10849515.Customer knows it will take a number of weeks until. Door arrives Nd to inspect it upon arrival, then call us if it is not perfect.; ordrng 1 W10849515 (DOOR FIP)"
MICROWAVE WHIRLPOOL MMV1174FZ0 "M and S pics.Removed the caulk adhered bulb and found it was bad. Tested for voltage from the board and found 122 volt was being supplied to the light in all settings, full, half and the off position. We will need an electronic control board and the customer will purchase a new build since they are consumable 8tems and not covered under warranty.Microcomputer W11110847 is at PF.Return Wednesday 5/8/19 from 12-3.; ordrng 1 W11110847 (MICROCOMPUTER )"
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 The UI came with. Kit with the ahi old board too. Replaced the deli UI and the kit. Tests good and was cooling when I left.
WASHER MAYTAG MVWB765FW0 "Washer checked washer operation..tested cycle error code f3e2 code .wte filling code ,,tested washer and found water is filling really slow ...long fill .found water valve is bad .replaced water inlet valve ,,,,recalibrated and leveled washer ,all working good now ,; used 1 W11165546 (VALVE) from stock"
DRYER WHIRLPOOL WET4124HW0 Installed main control ordered. Ran a test cycle. The lid lock is not functional and the fill valve is leaking when filling. Found out from tenant that Best Buy had installed the unit and connected the unit to 240 power supply. Office to contact Best Buy to advise them of the installation error
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ms pic and of the dumple in the left side french door.Replaced the left door with a customer inspected and approved door. .teansferred thwbgasket, mullion heater, door bins,handle and door stop.looks great!"
WASHER MAYTAG MVWB835DW0 Installed drain pump ordered. Ran an auto test. All tested ok. No leaks
DISHWASHER MAYTAG MDB4949SDH3 Found drain pump failure. Installed a new drain pump. Ran a test cycle. All tested ok. No leaks ; used 1 WPW10348269 (DRAIN PUMP) from stock
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 "Ms pic.The items on the top shelf are freezing. She replaced the water filter 3-4 weeks ago. Temperature on arrival were 32 in the fresh food section and 30 degrees in the freezer.The deli UI board was blank on arrival checked service pointer W10666199. The deli UI is burnt admits affects the ice and water. The main UI is connected to that Deli UI and is not working . Ordering Th main UI and deli UI., in case of electrical feedback when the deli board burnt.The cover assembly shows the UI included for less that the UI alone.Return Friday 4-26-19.; ordrng 1 W10759802 (cntrl-elec) and 1 W11048823 (COVER WITH DELI UI)"
WASHER MAYTAG MVWB835DW0 Found drain pump failure. Ordered a new drain pump; ordrng 1 WPW10581874 (DRAIN PUMP)
WASHER WHIRLPOOL 110.2130201 "Washer checked washer operation ,washer basket is not turning .found basket is locked up .noisey transmission..transmission is bad ,needs new transmission .declined est ."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ms pic.Customer is having cubes break about every 5th time they get ice.it looks like crushed ice but is a small part of the total ice. It tested good today with 7 of the 16 ounce cups of ice with 1 Of the 16 ounce cups of crushedi ice in between them.I explained that the cubes will sometimes freeze together and creak up on the way out of the dispenser. This will look like. CRushed ice but is broken ice. Showed the customer how the solenoid lifts up the blades some for cubes ice and leaves then down and active for crushed ice.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced the dispenser door. Customer inspected and approved of it.Both doors are level, the dispenser functions work with no leaks. Also did. Or have the continual water dripping the o,d door did after stopping the water. Prior tech said he was ordering a WP nameplate. Has not arrived. Please check and order if not already done.; ordrng 1 W11223753 (BADGE)"
DISHWASHER MAYTAG MDB4949SDH3 Found error code 6-4 float switch fault. Water was in the unit at arrival. Pressed cancel. Unit drained. Ran an auto test. All tested ok. Unit is draining normally. Advised customer to secure a drain loop in the drain hose under sink cabinet
DRYER WHIRLPOOL WET4124HW0 "Found timer burned dryer wire harness. Tech Ordered the wrong harness. Ordered harness, timer and control ; ordrng 1 W10642932 (timer) and 1 W11090773 (WIRE HARNESS) and 1 WPW10476828 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Board has been replaced twice as I read when testing found thermistor out of range therefore does not know when to defrost office to order and reschedule ; ordrng 1 W10911770 (HARNESS )
REFRIGERATOR WHIRLPOOL GARF19XXYK00 Recovered refrigerant. Installed compressor. Tried to pull vac. Unit would not pull across. Cut and checked all solder joints. None blocked. Unit has blocked compressor. Needs comp. will return defective unit for part warranty after install of new unit. ; ordrng 1 WPW10466675 (compressor)
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Installed new harness and thermistor good contact and reading in range ; used 1 W10838965 (THERMISTOR) from stock
WASHER MAYTAG MVWP575GW0 Found clutch nut loose I put lock tight on it tested all
COOKTOP WHIRLPOOL WCG55US6HS00 "Ms pic on file.Installed the cooktop regulator. Without the gas to the cooktop turned on in the furnace room,my gas leak detector read 1 bar of air contamination in the room. With the gas supply on there was no change at my connection to the cooktop so there is no leak at the regulator.HOWEVER, when testing with all of the burners on I could smell gas. The gas leak detector showed a significant leak at the ball valve shut off connection on/ off supply line.I left a message with the builder and turned the gas off to the cooktop at the furnace room shut off valve. Builder is to replace that valve and remedy the issue."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Ms pic.Found the hAndle under the sink.Replaced the dented original door panel and installed the handle.looks great!
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 WP wants the history of this unit.1) sold to someone else by Home Depot. Was serviced for the sa me issue and returned to Home Depot.2) was outsourced to Mn Home Outlet and sold to this customer. On 1/9/19 I heard the board relay clicking off when put into the defrost cycle. Replaced the board on 1/17/19 and it worked well until last week.Temperatures on arrival today were 54 degrees in the fresh food section and 10 degrees in the freezer. There is a light coat of frost forming on the outside of the evaporator cover and I took a picture of the iced up evaporator.In diagnostics the defrost heater does get hot. Called techline Robert and learned that the engineering department has has informed them that the User Interface is needed when the unit is defrosting in diagnostics. This information is not yet on the tech sheet. Also verified the thermistor is zip tied on instead of foil taped in plAce.Ordering UI W11203289 from PF.Steamed away the rest o
MICROWAVE WHIRLPOOL WMH31017HS2 "All parts were received intact and not visibly damaged.When replacing the high voltage components, tech saw an evident burn mark on the transformer by the top electrical connector for the brown wire. Replaced parts a tested. The microwave tests good and heated a cup of water from 70 degrees to 136 degrees in 1 minute."
MICROWAVE AMANA AMV2307PFS0 "M and S pics.customer is hearing a noise they think sounds like a spark.removed the grill and diode protector and tested unit.There was a firecracker like sparking from the transformer and magnetron areas when the heating was turned on. Will need the transformer W10836753, high voltage capacitor W10850446, high voltage diode W11256462 and magnetron W10754299.Left unit unplugged.Return Wednesday 3/6/19.; ordrng 1 W10754299 (MAGNETRON ) and 1 W10836753 (TRANSFORMER) and 1 W10850446 (CAPACITOR) and 1 W11256462 (DIODE)"
DRYER WHIRLPOOL WGD8000DW4 Have 120 volts to control. Have 5 volts dc from control to UI. No response from UI. Ordered a new overlay and harness. Customer is going to call Lowe’s to see if they will take back the dryer; ordrng 1 W10837032 (HARNESS UI) and 1 W11133029 (OVERLAY UI)