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for Coon Rapids, MN
Maxine - Coon Rapids, MN
Where did you go?
Teri - Coon Rapids, MN
I thought the tech was waiting to see if the noise issue was fixed, I turned around and he was gone!
he was very helpfull
Sherry - Coon Rapids, MN
Jan - Coon Rapids, MN
Your technician, Jay, was familiar with the problem we were having with our refrigerator as he was here previously for a similar problem. He was prompt, and very efficient. The problem was resolved in this one visit.
David - Coon Rapids, MN
Waited too long
Informed thourough technician
David - Coon Rapids, MN
Listened to our description and evaluated the possibilities
Thank you for awesome service.
Karla - Coon Rapids, MN
Thank you for taking the time to problem solve our refrigerator. You were thorough and professional from start to finish.
Quick and responsive
Dao - Coon Rapids, MN
Had a good experience, would recommend and us again
Very nice technician, answered all my questions, overpriced charge for what he did
Roman - Coon Rapids, MN
I got charged almost $100 for visit and diagnosis … But there really was nothing to diagnosis. I had a cracked softner dispenser and I had a crack in the plastic circle on top of the tub. Very straightforward stuff. Took five seconds to notice that. What I wanted technician to tell me is how much it would cost to replace those parts. And he did.
"Assisted - Coon Rapids, MN
prompt, polite, very professional, cleaned up at himself
Joanne - Coon Rapids, MN
Debra - Coon Rapids, MN
Tech was punctual and neat and clean
Jayme - Coon Rapids, MN
Technician tracker is a really nice feature!
Pat - Coon Rapids, MN
Hung was very good but some of your companies pokicies were unappreciated.
Bryce - Coon Rapids, MN
Lisa - Coon Rapids, MN
Technician was on time, professional, fixed the problem. Greatly appreciated.
Very informative, thorough, clean, careful, friendly.
Theresa - Coon Rapids, MN
Duane was on time, knew what to do, and very knowledgeable regarding the Maytag washer and dryer. Very helpful, although the wash did not make the noise of an airplane taking off when he ran it. Informed us to film it and call back when it happens
Ike - Coon Rapids, MN
Jay is great at his job
Dustin - Coon Rapids, MN
Did not do any service to the dishwasher
Response from Twin Cities Appliance:
Diagnosed a secondary drain line that is attached to the dishwasher hose that is plugged- That is more of a plumbing issue that is beyond our scope of work- At least Whirlpool covered the cost for us to determine the problem for you
Carol - Coon Rapids, MN
Jeffrey - Coon Rapids, MN
Repair of Refrigerator
Ron - Coon Rapids, MN
Fantastic job. He fixed our refrigerator and it now runs as it should. It hasn't been this quiet since we bought it! Thank you Jay!!!!
MIKE - Coon Rapids, MN
Very professional, fixed my issue quickly and effectively. Went above and beyond showing me all of the features my fridge has.
John - Coon Rapids, MN
YOUR SERVICE WAS GREAT SERVICE MAN WAS ON TIME AND EXPLAINED WHAT HE WAS GOING TO DO AND IT WAS DONE IN A TIMELY MATTER -----WILL CALL YOUR COMPANY AGAIN----
Karen - Coon Rapids, MN
A service technician arrived at our door within 2 hours of my call. Unbelievable! Lukas was polite and went right to work using the skills he has to do the right thing with our refrigerator. Very impressed!
Response from Twin Cities Appliance:
Glad we were able to fit you in Karen! Thanks for giving us the chance to help you.
WASHER MAYTAG MVWB865GW0 "No error codes, calibrate, run test cycle, ok, instruct cycles and soap usage"
DISHWASHER WHIRLPOOL WDT730PAHW0 "Check over unit had to trace down water line Plummer somehow have it low and off no water coming in, customer said no one has touched it, but I had to turn water on, unit has water to it now and working fine.."
WASHER MAYTAG MVWB835DW4 6-2 need new ccu and console; ordrng 1 W11115285 (UI CONSOLE) and 1 W11170706 (CCU)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Led lights out on top on RC and FC, tracing on a diagram leads to a faulty Aurora board at J3 plug per symptoms, needs led board, also may need led modules if that doesn’t resolve issue, ordering these 4 parts, part backordered office to follow up to schedule return, quoted 85.95 for labor; ordrng 1 W10804160 (cntrl-elec) and 1 W10908166 (module) and 1 W11205082 (module) and 1 W11205083 (module)"
RANGE WHIRLPOOL WFE505W0HZ1 "Sr# 772582412 techline told me to raise element up so it won’t hit bottom panel so I did, noise is not there but customer said it would come back, so I told her to try it out and see what happens.."
WASHER WHIRLPOOL WFW5620HW0 "Open back panel up to recheck work from last service shocks, stator, rotor, weight, screw to basket everything if in place and fine, put back unit ran load of towels on quick wash it went thr fine with normal noise, instruct customer that before everything spin basket will move a bit and slap basket a bit to move item around tub to even item to get a good even spin and that’s normal..instruct customer to send video and pictures of noise and what’s in there to Whirlpool if it happens again, customer had a blanket in there when it happens...but for me everything is working properly.."
WASHER WHIRLPOOL WTW5000DW2 "Install door latch ran diagnostics and calibrated it went thr fine, no code no leaks.."
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Removed all bins and shelves and installed new damper assembly. Tested damper, opening and closing properly and quietly. All ops good"
DRYER WHIRLPOOL WED85HEFC2 "No error codes, cycles on selector knob not working, need new control panel; ordrng 1 W11109852 (COTROL PANEL UI)"
DRYER WHIRLPOOL MGDB765FC0 "Check over dryer found air flow is poor on my meter test, instruct customer to have vent check out.."
REFRIGERATOR MAYTAG MRT118FFFH04 Check fridge over for temp issues and found freezer temp at 7 degrees and fresh food was 38 degrees . Not a lot of food in unit and this can cause high temps . Turn control colder and monitored freezer temps and was able to reach 0 degrees. Unit is operating per factory specs and it is recommended to have more food in freezer to help keep temps stable.
DISHWASHER WHIRLPOOL KDFE104HPS0 Screen is crack needs new one food are getting thr it instruct customer not to use until screen has been install please mail part to customer he will install...; ordrng 1 WPW10463906 (filter)
WASHER MAYTAG MLG2000AWW The tub is filling when not in use. Operation tested good after installing new valve.
WASHER WHIRLPOOL WTW4816FW2 "Install all drive parts, ran diagnostics and calibrated unit tested out good no code no leaks.."
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Ice forming along top of freezer door again. Checked gasket and found gap again on top corner of hinge side. Found corner filler wrapper warping and pulling away from cabinet. Ordering filler wrapper and adhesive. Filler on backorder with no ETA, please x-part; ordrng 1 W11212333 (FILLER) and 1 WP482338 (ADHESIVE)"
WASHER WHIRLPOOL MVWX655DW1 "Instruct customer about drain holes pointing up to sky from tub, took pictures and move drain to good spot and tie wrap to secure holes..ran diagnostics and calibrated no leaks no code.."
WASHER MAYTAG MHW7000XW0 "6-1 mcu bad, paid in full; ordrng 1 WPW10374126 (MCU)"
WASHER MAYTAG MHW7000XW0 Install motor control board ran diagnostics it went thr fine no code no leaks.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit is stalling in mid cycle. Entered diagnostics, only error code was 5-1 for door latch/door not closing. Unit went all through calibration cycle but drain pump only stayed on for ten or fifteen seconds. Checked and found new drain hoses were not used when unit installed. Old rubber drain hose was attached and run to disposer, no gravity loop. Told cust issue is with installation and is not warranty, they need to correct installation."
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Damper in back of ref compartment very loud and getting louder. Ordering damper; ordrng 1 WPW10479155 (DAMPER)
WASHER WHIRLPOOL WTW5000DW2 Order door switch just clicking not doing anything...door lock code in diagnostics ; ordrng 1 W11307244 (latch)
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Cust getting ice buildup on top of freezer door and top of freezer compartment. Found small gap between gasket and cabinet and small gap between liner and shell. Applied silicone to gap in liner and heated and reformed gasket so sealing better. Doors closing properly
WASHER WHIRLPOOL WFW5620HW0 Install tub check over unit tested out good no leaks no code..
WASHER WHIRLPOOL WTW5000DW1 Install all parts checked over unit unit ran diagnostics and calibrated unit tested out good no code no leaks..
REFRIGERATOR IKEA IX6HHEXDSM01 Check fridge over for cooling issue and per customer fridge would shut down and thaw freezer out and they would have to power cycle fridge to get it back up and working. Order rear hv control board and rescheduling call for Monday.; ordrng 1 WPW10317076 (cntrl-elec)
DRYER MAYTAG MGDX655DW2 "Panel scratched and dented, need to reorder, customer getting frustrated with unit and will call whirlpool ; ordrng 1 W10248059 (panel)"
REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Unit has frame damage, looks like it was dropped on front right side, customer will have to contact Warner’s within 30days old, Warner’s installed, inst cust to contact office if Warner’s wants pics , took pics, unit isn’t repairable, not sealing, lower right corner"
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Installed new evaporator and charged with 4.27 ounces of r134a. Customer will give it 24 hours to cool down.; used 1 WPW10143759 (DYE DRYER) from stock
WASHER WHIRLPOOL WFW5620HW0 "No error codes, put in spin and no noise, put towels in and took 3 spin cycles before spinning, tub shakes alot in spin,cust had video and sounded like tub bearings, 2 men on return, call when coming back; ordrng 1 W11287251 (TUB)"
REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Ref evap frozen again, also ref defrost drain plugged. Cleared drain and thawed evap. Ran diagnostic tests, fans working, 3-way valve working. Installed new main control board and UI."