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for Burnsville, MN
Great service. Very personable and knowledgeable.
Carol and David - Burnsville, MN
I would have appreciated it if he would have worn a face mask, however, since I am of an “at risk” age.
Response from Twin Cities Appliance:
Hi David- Thanks for the 5 stars- We do ask each customer at the time of the call, but most if not all are wearing masks all the time anyways. I will certainly follow up and make sure we do our best to keep things safe for all parties
Sherry - Burnsville, MN
John - Burnsville, MN
The service person that came out and the people on the phone where very pleasant, polite and great to work with. The problem got fixed and is still working great.
Great service, personable, knowledgeable
Mary - Burnsville, MN
Would definitely recommend
Fridge ice maker
Tracy - Burnsville, MN
Ron - Burnsville, MN
They make it so easy
Lori - Burnsville, MN
Professional, knowledgeable and friendly is what I would say about every person I encountered. From the call to set up my appointments to the awesome technician Josh. Their online tracking system is to see when they will get to your house is really convenient too.
Lee - Burnsville, MN
Dennis was prompt, courteous, informative, professional and efficient - everything a person needs.
Poor service from dishonest technician
Max - Burnsville, MN
The technician first game in early December to look at our fridge. He determined the issue was a short caused by faulty wiring to one of the control panels. I was disappointed, but he then said that disconnecting the panel would allow the fridge to continue to run without use of the ice maker and water dispenser and the control of the drawer. I was fine with that, because we didn’t use any of those functions. A few days later, the fridge went off the rails with loud noises. I called again and they came out a couple weeks later. The same technician arrived, and said “oh, yeah, I told you it was never going to work with that piece disconnected.” That is a complete lie. My wife and I can both confirm that. He then put in his notes that “[I] declined service because of the cost”, which is also untrue and something I corrected him on when he was here multiple times. I never cared about the repair cost because I was only concerned about whether or not it was potentially covered by a warranty.
great prompt service
Mark - Burnsville, MN
Michael - Burnsville, MN
Kristin - Burnsville, MN
The communication was so much better than I could have expected. I received an automated message 15 minutes before arrival and then Josh called when he arrived to verify it was still okay to use the garage access code I had previously provided. He was in and out in less than 15 minutes. He cleaned everything up and took the cardboard with him. Completely and totally amazed! Thank you!
Mj - Burnsville, MN
Good service from first contact to the company to the hand off with the service tech.
great prompt service
Mark - Burnsville, MN
Chumpit - Burnsville, MN
Technician was treating the symptom not a problem
Bim - Burnsville, MN
We are now out of ref,!even though it is about 5 weeks old, technician did not resolve the problem poor service
Nancy - Burnsville, MN
Was ahead of schedule. Worked quickly. Professional and pleasant manner. My appliance is as good as new
Cherie - Burnsville, MN
Wasn’t able to fully repair down draft vent because we need a hvac person to work on it, but he did get it running.
Great technician ,Excellent service and on time
Tom - Burnsville, MN
Need appliance repair this is your company to call
Dishwasher repair headache
Richard - Burnsville, MN
Dave came out to install the warranty parts that were ordered for my dishwasher. After the parts were installed, a test was run and it was leaking. He found a very small piece of Styrofoam and said that was the problem.He ran another test and it did not leak. The next day I ran a load of dishes and had water leaking all over my wood floor!!. Second tech came out and said it is the dishwasher soap I am using.This is the same soap I have used in the dishwasher for almost a year and it was recommend by Whirlpool when we bought the dishwasher!. I tried the sample that the second tech (Jim) gave me and no leak. I have noticed several times since the first repair that when I push the lower rack in, it seems to hit something and the dishes were not getting clean.. So today I was looking to see what was hitting and found that the lower wash arm was not tightened on correctly, but just sitting on there!!!. This happened when the parts were installed! That solves the mystery as to why the dishes are not getting clean, I hope. I am still not sure as to why the new parts would cause the dishwasher to leak from the soap I had been using since the dishwasher was installed!!
Great service, very informative, quick install and fix. Very Pleased.
Teresa - Burnsville, MN
Very pleased with service.
Professional & polite service
Sara - Burnsville, MN
Kevin - Burnsville, MN
Stick to it attitude
Maureen - Burnsville, MN
Dyson hung in there to finally get the washing machine working after 3 trips and 3 parts were replaced.
John - Burnsville, MN
Appreciate getting everything taken care of quickly.
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed one led light in freezer issue is corrected
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Installed ICEMAKER and tested.
REFRIGERATOR KITCHENAID KRMF606ESS01 Unit still cooling properly still making ice properly no issues found customer to still monitor
ICEMAKER WHIRLPOOL KUIX305ESS WPW10489125 drian W1132517 recirculation pump and W10489129 bracket. Found resivour bracket cracked drain pump leaking and recirculation pump siezed up customer scheduled for the 29 ; ordrng 1 W10489129 (BRACKET ) and 1 W11325175 (RECIRCULATION PUMP ) and 1 WPW10489125 (DRAIN RES)
FREEZER WHIRLPOOL EV201NZTQ03 Installed new defrost timer and new bimetal. Also put new permagum on the hole where the tubes feed through to the compartment to try to control the amount of condensation on the lines. All checks out good and unit powered up and began cooling with no issues.
DISHWASHER KITCHEN AID KDTE204EPA4 "Installed main control with new pump. Ran diagnostics. Started to go then failed. Remove sump and went through the entire wire harness. Motor wires have no continuity. Ordered a wire harness and another control. Send part to tech. Priced the harness at our cost; ordrng 1 W10834764 (harns-wire) and 1 W11305293 (cntrl-elec), used 1 Ship (Shipping/Handling) from stock"
DISHWASHER WHIRLPOOL KDTM604KPS0 "Found error codes 8-2, 8-1 and 9-1. Fill valve errors and drain pump not draining. Ran 2 diagnostics test cycles. Unit is filling, washing and draining normally. All tested ok"
REFRIGERATOR AMANA SBI20NE Installed ICEMAKER and valve. Cleared frozen tube and tested. Collected 106.65
MICROWAVE AMANA AMV5164AAS Found unit had a faulty mag causing unit to not heat installed mag and tested. Collected 439.59 customer paid in full. ; used 1 Ship (Shipping/Handling) from stock
REFRIGERATOR WHIRLPOOL KRMF706ESS Temps are normal. Customer has thermometer in unit that was reading 40ish degrees. Average temp in ICEMAKER section was 9 degrees and temps in cup of water was 38ish. Advised customer that temps in unit will bounce back and forth.
DRYER WHIRLPOOL WED8500DC4 Installed parts all test ok
REFRIGERATOR WHIRLPOOL KRFF507HBS00 Unit is making ice all tested ok in diag thermistors fans no error codes optics pass. Temps are right on at 0 and 37 adivsed maybe just adjust temps cooler to help speed up ice making time went over icemaker function with customer etc all checks ok
REFRIGERATOR AMANA SBI20NE "Fill tube frozen indicates water valve failure rust in tube and icemaker Teflon peeling quoted 106.65 labor, 97.95 diag, 12.00 shipping parts tax = 450.52 customer paying all but labor today ; ordrng 1 D7824706Q (ice maker) and 1 SHIP (SHIP) and 1 WPD7712603 (valve-inlt)"
REFRIGERATOR WHIRLPOOL ED5SHAXMB00 "Icemaker overfilled cup and freezer Need valve and icemaker ordered quoted 85.90 labor, 12.00 shipping 109.00 diag parts tax = 459.58 paying all but labor today W10408179 85.13 valve.2198597 149.95 icemaker; ordrng 1 2198597 (icemaker assy) and 1 SHIP (SHIP) and 1 W10408179 (water vavle asm)"
DISHWASHER KITCHENAID KDTE334GBS0 Found drain pump failure. Installed a new drain pump. Ran a test cycle. All tested ok; used 1 WPW10531320 (DRAIN PUMP) from stock
DRYER MAYTAG MGDC465HW0 Door strike was spread to far apart pinched it down and tested. Door opening and closing correctly
DISHWASHER WHIRLPOOL KDTM354ESS3 Installed sump ordered. Ran a test cycle. All tested ok. All arms are all turning
RANGE WHIRLPOOL WFE525S0JZ0 Cord was barely in outlet. Plugged all the way in and tested unit heats burners turn on no issues
REFRIGERATOR WHIRLPOOL ED5SHAXMB00 Found bad comp customer doesn’t want to repair unit.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit warm customer stated has not cooled since plugged in they have been in middle of remodel. Compressor louder than normal and locrings in back are wet and not straight on tubing suspect leak at rings need to be cut out on return ; ordrng 1 W10507884 (compressor)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed led and tested.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Installed new compressor, recharged to factory specs. Allow 24 hours for temps to stabilize. 48 hours for ice bin to fill."
RANGE WHIRLPOOL WFE550S0HZ1 Bake and broil not heating. Have correct voltage at the terminal block. Bake and broil elements ohs are good. 120 volts to main control. Unable to enter into diagnostics. Ordered a new main control; ordrng 1 W11295998 (cntrl-elec)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed panel ordered. Door tested ok
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found faulty led freezer light. Installed jumper to get ff light working. Customer scheduled for Tuesday led at whirlpool. ; ordrng 1 W11205083 (LED MOD)
MICRO/OVEN JENN-AIR JMW2430DS01 "Lamp in microwave burnt out. Also having issues with having door not closing all the way without pushing on door. Left switch assembly was sticking. Adjusted assembly and no longer stick but door still not closing all the way without pushing so will need inner door assembly. Office to schedule with customer once we can get part out.; ordrng 1 W10687342 (door/mw), used 1 W10886919 (LAMP) from stock"
DISHWASHER MAYTAG MDB8959SFZ4 "Found tracks broken. Installed new tracks. Ran a test cycle. All tested ok. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
RANGE WHIRLPOOL WEG750H0HZ Installed console ordered. Ran bake 350 and tested all burners. All tested ok
DISHWASHER WHIRLPOOL WDF760SADM1 Installed the new lower rack sent. Tested ok
REFRIGERATOR WHIRLPOOL WRF535SMBM00 W10884390 ICEMAKER at souix falls customer scheduled for Tuesday. Found ICEMAKER jamming in front of tray and also ICEMAKER tray is peeling the tephlon off tray. Will need new ICEMAKER. ; ordrng 1 W10884390 (ICEMAKER.)