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for Burnsville, MN
Mj - Burnsville, MN
Good service from first contact to the company to the hand off with the service tech.
great prompt service
Mark - Burnsville, MN
Chumpit - Burnsville, MN
Technician was treating the symptom not a problem
Bim - Burnsville, MN
We are now out of ref,!even though it is about 5 weeks old, technician did not resolve the problem poor service
Nancy - Burnsville, MN
Was ahead of schedule. Worked quickly. Professional and pleasant manner. My appliance is as good as new
Cherie - Burnsville, MN
Wasn’t able to fully repair down draft vent because we need a hvac person to work on it, but he did get it running.
Great technician ,Excellent service and on time
Tom - Burnsville, MN
Need appliance repair this is your company to call
Dishwasher repair headache
Richard - Burnsville, MN
Dave came out to install the warranty parts that were ordered for my dishwasher. After the parts were installed, a test was run and it was leaking. He found a very small piece of Styrofoam and said that was the problem.He ran another test and it did not leak. The next day I ran a load of dishes and had water leaking all over my wood floor!!. Second tech came out and said it is the dishwasher soap I am using.This is the same soap I have used in the dishwasher for almost a year and it was recommend by Whirlpool when we bought the dishwasher!. I tried the sample that the second tech (Jim) gave me and no leak. I have noticed several times since the first repair that when I push the lower rack in, it seems to hit something and the dishes were not getting clean.. So today I was looking to see what was hitting and found that the lower wash arm was not tightened on correctly, but just sitting on there!!!. This happened when the parts were installed! That solves the mystery as to why the dishes are not getting clean, I hope. I am still not sure as to why the new parts would cause the dishwasher to leak from the soap I had been using since the dishwasher was installed!!
Great service, very informative, quick install and fix. Very Pleased.
Teresa - Burnsville, MN
Very pleased with service.
Professional & polite service
Sara - Burnsville, MN
Kevin - Burnsville, MN
Stick to it attitude
Maureen - Burnsville, MN
Dyson hung in there to finally get the washing machine working after 3 trips and 3 parts were replaced.
John - Burnsville, MN
Appreciate getting everything taken care of quickly.
Ellen - Burnsville, MN
Glorianne - Burnsville, MN
Pleasant and efficient. Tech very knowledgeable
Not confident on what I was told was wrong
Ruth - Burnsville, MN
I would use another service in the future. The worker didn’t seem to know what they were doing, blaming me for using too much soap, then needing help to understand what was wrong. I didn’t trust that it would be good to fix & the worker couldn’t give enough info to make a decision. I think it was a waste of money.
Ellen - Burnsville, MN
Tech was very courteous, knowledgeable and tried to correct the problem. Even though all of the tests did check out as "problem fixed", when I later did a load of wash in the washer, the problem still exists. Tech suggested calling a plumber. There was nothing else that could be done with the washer (5 months old). The problem is water pipes hammering.
Mark - Burnsville, MN
Prompt, polite, efficient
Jerry - Burnsville, MN
Great service. On time despite overnight snow. Worked quickly and solved our problem. Highly qualified for the work he did.
Very good service
Leroy - Burnsville, MN
Service knew his business
Knowledgeable and Personable
Sande - Burnsville, MN
Southwind - Burnsville, MN
Ronald - Burnsville, MN
WASHER MAYTAG MHW6630HW0 Found ticking noise and squeaking during spin test. Unit needs a tub assembly. Allow 2 techs 90 minutes to replace tub assembly. Dey website is down. Office to order tub assembly and schedule install with customer ; saved tckt
DRYER WHIRLPOOL WGD6620HW0 Found spray nozzle shooting a stream of water at the door. Unit needs a new interior steam spray nozzle. Dey website is down. Office to order interior spray nozzle and schedule install with customer ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Installed evap motor and tested unit is working properly
REFRIGERATOR AMANA ABB1924BRW00 "Found the majority of the oil was around the connection to the condenser behind the condenser fan. Added dye drier and recharged. Checked all connections on back and didn’t get bubbles anywhere. Unit is cooling, customer to monitor over the next couple of weeks and if still a leak can look for due but would send EVAP to have on hand if needing to return."
DISHWASHER WHIRLPOOL WDF540PADT2 Installed new spring and creased both sides of the hooks. All checks out ok and door is opening and closing quietly.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed parts and tested unit is working
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed boards and tested
REFRIGERATOR MAYTAG MFD2562VEM11 "Jumped out icemaker and movement faulty icemaker need to order W10884390 at vadnais 79.99 part ship 12.00 call 97.95 labor 85.90 customer paid in full 282.39; ordrng 1 W10884390 (icemaker), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR JENNAIR JS42CXDBDB02 "W10822635 motor 159.32 WP2318082 drive shaft 35.27 call 97.95 ship 12.00 labor 85.90 total 405.16 customer paid in full. Auger motor seized ; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found faulty heater took pics would need to order WPW10436849 heater and W11035836 control at vadnais customer scheduled for Tuesday ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10436849 (heater)
REFRIGERATOR WHIRLPOOL ED5VHEXVQ08 Wrong address. Not n zip code 55106. Office to call and reschedule after confirming address.; O-emld tckt
REFRIGERATOR WHIRLPOOL ED5VHEXVQ08 Found home water supply line cracked causing it to leak the water was off to unit which is why it wouldn’t dispense. Tested quickly with water on and dispenser is working customer will need plumber to fix this issue. Customer I spoke with is the tenant this is a rental and put in notes landlords name and number unit is apparently covered by home shield
WASHER MAYTAG MVWB835DW4 Installed console ordered. Calibrated and ran an auto test. All tested ok
REFRIGERATOR JENNAIR JS42CXDBDB02 Installed the auger motor shaft. Found Th sparred Page was for engineering code 00. Wrong part number listed. We need a W10271509 from dvh.Return Friday 9-20-19 from 8:00-9:00.; ordrng 1 W10271509 (motor)
WASHER WHIRLPOOL WTW5000DW2 Found gearcase leaking oil. Installed gearcase ordered. Calibrated and ran an auto test. All tested ok
WASHER WHIRLPOOL WTW8900BC0 "Ran an auto test. No error codes found. No water detected leaking. Most likely, water was bouncing over the tub ring. Due to a heavy or unbalanced load at the fill stage. All tested ok"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 From the low flow problem from the old filter the fill line in the ice maker area was plugged with ice which was causing a no fill condition. Cleared the blockage from the fill tube and reinstalled ice maker. This should allow the ice maker to fill now and pressures look good with the new filter.
WASHER MAYTAG MVWB835DW4 No error codes found. Successfully started and selected cycles on unit. Explained to customer that the console is a capacitor touch key pad. Advised customer that to press and hold until the start light comes on. Also can wake unit up by turning the cycle selector. All tested ok
REFRIGERATOR KITCHEN AID KRFC704FPS00 "Thawed ice from top to bottom off of the evaporator. Replaced the rear board and evaporator cover secured the defrost thermistor with cable ties tests good advised to let it coo, 24-30 hours before at operating temperatures."
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Installed both doors and all misc parts heated door gaskets both sealing ok give 24 hrs for temps
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Water tank and filter head leaking needs tank and filter head also need to update board kit and heater adapter kit quote 110.65 labor, 12.00 shipping, 97.95 diag parts tax = 391.60 board kit and heater adapter covered under s code. Customer paying in full with card; ordrng 1 SHIP (SHIP) and 1 W10619962 (heater) and 1 W10878993 (cntrl-elec) and 1 W11168758 (reservoir) and 1 W11194438 (housing) and 4 WP8567668 (tie-wire)s"
DISHWASHER KITCHEN AID KDFE204ESS1 Installed tub and sump. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Tested operations of ice maker, no error codes stored, decent water pressure to dispenser and icemaker, ran fill test on ice Amber and it filled ok. Set freezer to -2, right fresh food door out of alignment so adjusted door. Advised customer to monitor."
WASHER AMANA NTW4516FW3 No error codes found. Ran an auto test. Customer is complaining about the water supply pipes banging in the walls when the fill valve is switching between hot and cold. Advised customer to purchase a anti hammer valve for both hot and cold supply. All tested ok
ELEC DRYER WHIRLPOOL WED97HEXL Found idler pulley failure. Installed a new idler pulley. Ran a test cycle. All tested ok; used 1 W10837240 (BRACKET & PULLEY) from stock
DISHWASHER WHIRLPOOL WDF330PAHW2 found 4-3 error code. Installed sump ordered. Ran a test cycle. All tested ok No leaks
WASHER WHIRLPOOL GHW9300PW4 Installed customer supplied bellow and ran through diagnostic test. All checks out good with no leaks and no other issues found with unit.
RANGE WHIRLPOOL WFE550S0HZ1 This time oven was cool on arrival so must be an intermittent relay sticking. Installed the new control and tested the new board with a 350 bake. All checks out good and is working correctly with no issues.
DRYER AMANA NED4655EW1 "Ran the dryer through test. Unit is heating, temps climb very quickly and only drop about 2-3 degrees per reading. This indicates there is a restriction in the vent. Left card for dvw but customer may try to clean themselves."
RANGE WHIRLPOOL KFGD500ESS04 "Ran temp test for the upper and lower oven. On the reheat chime the upper oven was at 348 and lower was at 410. Monitored the cycle temps on the unit, upper 333, 349, 332, 349, 333, 348 for an average of 341 degrees lower 315, 335, 313, 343, 314, 344 for average of 327 degrees. Calibrated upper oven up 10 degrees and lower oven up 20 degree to give more accurate baking temperatures. Customer wanted to try a bread slice at 400 degrees for 10 minutes. Content with result so is going to try some baking."