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Local Reviews
for Burnsville, MN

Twin Cities Appliance Rated 4.6 out of 5 stars based on 35 customer reviews

Map of Burnsville, MN

Great service. Very personable and knowledgeable.




Review of Twin Cities Appliance

I would have appreciated it if he would have worn a face mask, however, since I am of an “at risk” age.


Response from Twin Cities Appliance:

Hi David- Thanks for the 5 stars- We do ask each customer at the time of the call, but most if not all are wearing masks all the time anyways. I will certainly follow up and make sure we do our best to keep things safe for all parties


Map of Burnsville, MN

Great service!




Review of Twin Cities Appliance


Map of Burnsville, MN

Freezer




Review of Twin Cities Appliance

The service person that came out and the people on the phone where very pleasant, polite and great to work with. The problem got fixed and is still working great.


Map of Burnsville, MN

Great service, personable, knowledgeable




Review of Twin Cities Appliance

Would definitely recommend


Map of Burnsville, MN

Fridge ice maker




Review of Twin Cities Appliance


Map of Burnsville, MN

Great service




Review of Twin Cities Appliance


Map of Burnsville, MN

They make it so easy




Review of Twin Cities Appliance

Professional, knowledgeable and friendly is what I would say about every person I encountered. From the call to set up my appointments to the awesome technician Josh. Their online tracking system is to see when they will get to your house is really convenient too.


Map of Burnsville, MN

Excellent service!




Review of Twin Cities Appliance

Dennis was prompt, courteous, informative, professional and efficient - everything a person needs.


Map of Burnsville, MN

Poor service from dishonest technician




Review of Twin Cities Appliance

The technician first game in early December to look at our fridge. He determined the issue was a short caused by faulty wiring to one of the control panels. I was disappointed, but he then said that disconnecting the panel would allow the fridge to continue to run without use of the ice maker and water dispenser and the control of the drawer. I was fine with that, because we didn’t use any of those functions. A few days later, the fridge went off the rails with loud noises. I called again and they came out a couple weeks later. The same technician arrived, and said “oh, yeah, I told you it was never going to work with that piece disconnected.” That is a complete lie. My wife and I can both confirm that. He then put in his notes that “[I] declined service because of the cost”, which is also untrue and something I corrected him on when he was here multiple times. I never cared about the repair cost because I was only concerned about whether or not it was potentially covered by a warranty.


Map of Burnsville, MN

great prompt service




Review of Twin Cities Appliance


Excellent serice




Review of Twin Cities Appliance


Amazing!




Review of Twin Cities Appliance

The communication was so much better than I could have expected. I received an automated message 15 minutes before arrival and then Josh called when he arrived to verify it was still okay to use the garage access code I had previously provided. He was in and out in less than 15 minutes. He cleaned everything up and took the cardboard with him. Completely and totally amazed! Thank you!


Excellent service




Review of Twin Cities Appliance

Good service from first contact to the company to the hand off with the service tech.


great prompt service




Review of Twin Cities Appliance


Great service!




Review of Twin Cities Appliance


Technician was treating the symptom not a problem




Review of Twin Cities Appliance

We are now out of ref,!even though it is about 5 weeks old, technician did not resolve the problem poor service


Good experience




Review of Twin Cities Appliance

Was ahead of schedule. Worked quickly. Professional and pleasant manner. My appliance is as good as new


Knowledgeable




Review of Twin Cities Appliance

Wasn’t able to fully repair down draft vent because we need a hvac person to work on it, but he did get it running.


Great technician ,Excellent service and on time




Review of Twin Cities Appliance

Need appliance repair this is your company to call


Dishwasher repair headache




Review of Twin Cities Appliance

Dave came out to install the warranty parts that were ordered for my dishwasher. After the parts were installed, a test was run and it was leaking. He found a very small piece of Styrofoam and said that was the problem.He ran another test and it did not leak. The next day I ran a load of dishes and had water leaking all over my wood floor!!. Second tech came out and said it is the dishwasher soap I am using.This is the same soap I have used in the dishwasher for almost a year and it was recommend by Whirlpool when we bought the dishwasher!. I tried the sample that the second tech (Jim) gave me and no leak. I have noticed several times since the first repair that when I push the lower rack in, it seems to hit something and the dishes were not getting clean.. So today I was looking to see what was hitting and found that the lower wash arm was not tightened on correctly, but just sitting on there!!!. This happened when the parts were installed! That solves the mystery as to why the dishes are not getting clean, I hope. I am still not sure as to why the new parts would cause the dishwasher to leak from the soap I had been using since the dishwasher was installed!!


Great service, very informative, quick install and fix. Very Pleased.




Review of Twin Cities Appliance

Very pleased with service.


Professional & polite service




Review of Twin Cities Appliance


Kevin




Review of Twin Cities Appliance


Stick to it attitude




Review of Twin Cities Appliance

Dyson hung in there to finally get the washing machine working after 3 trips and 3 parts were replaced.


Thank you




Review of Twin Cities Appliance

Appreciate getting everything taken care of quickly.


Joshua S.

Joshua S.

REFRIGERATOR KITCHENAID KRFF507HPS00 Installed one led light in freezer issue is corrected

Near Woods Trail N, Burnsville, MN 55306
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL WRS576FIDM01 Installed ICEMAKER and tested.

Near River Valley Dr, Burnsville, MN 55337
Joshua S.

Joshua S.

REFRIGERATOR KITCHENAID KRMF606ESS01 Unit still cooling properly still making ice properly no issues found customer to still monitor

Near County Rd 42 W, Burnsville, MN 55337
Joshua S.

Joshua S.

ICEMAKER WHIRLPOOL KUIX305ESS WPW10489125 drian W1132517 recirculation pump and W10489129 bracket. Found resivour bracket cracked drain pump leaking and recirculation pump siezed up customer scheduled for the 29 ; ordrng 1 W10489129 (BRACKET ) and 1 W11325175 (RECIRCULATION PUMP ) and 1 WPW10489125 (DRAIN RES)

Near Maple Island Rd, Burnsville, MN 55306
Nate A.

Nate A.

FREEZER WHIRLPOOL EV201NZTQ03 Installed new defrost timer and new bimetal. Also put new permagum on the hole where the tubes feed through to the compartment to try to control the amount of condensation on the lines. All checks out good and unit powered up and began cooling with no issues.

Near Raleigh Dr, Burnsville, MN 55337
James R.

James R.

DISHWASHER KITCHEN AID KDTE204EPA4 "Installed main control with new pump. Ran diagnostics. Started to go then failed. Remove sump and went through the entire wire harness. Motor wires have no continuity. Ordered a wire harness and another control. Send part to tech. Priced the harness at our cost; ordrng 1 W10834764 (harns-wire) and 1 W11305293 (cntrl-elec), used 1 Ship (Shipping/Handling) from stock"

Near Birnamwood Dr, Burnsville, MN 55337
James R.

James R.

DISHWASHER WHIRLPOOL KDTM604KPS0 "Found error codes 8-2, 8-1 and 9-1. Fill valve errors and drain pump not draining. Ran 2 diagnostics test cycles. Unit is filling, washing and draining normally. All tested ok"

Near Prairie Rose Way, Burnsville, MN 55337
Joshua S.

Joshua S.

REFRIGERATOR AMANA SBI20NE Installed ICEMAKER and valve. Cleared frozen tube and tested. Collected 106.65

Near Oriole Ct, Burnsville, MN 55306
Joshua S.

Joshua S.

MICROWAVE AMANA AMV5164AAS Found unit had a faulty mag causing unit to not heat installed mag and tested. Collected 439.59 customer paid in full. ; used 1 Ship (Shipping/Handling) from stock

Near Greenridge Ln, Burnsville, MN 55306
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL KRMF706ESS Temps are normal. Customer has thermometer in unit that was reading 40ish degrees. Average temp in ICEMAKER section was 9 degrees and temps in cup of water was 38ish. Advised customer that temps in unit will bounce back and forth.

Near Wildflower, Burnsville, MN 55306
Ryan W.

Ryan W.

DRYER WHIRLPOOL WED8500DC4 Installed parts all test ok

Near Stonewood Ln, Burnsville, MN 55306
Ryan W.

Ryan W.

REFRIGERATOR WHIRLPOOL KRFF507HBS00 Unit is making ice all tested ok in diag thermistors fans no error codes optics pass. Temps are right on at 0 and 37 adivsed maybe just adjust temps cooler to help speed up ice making time went over icemaker function with customer etc all checks ok

Near Bryant Ave Ct, Burnsville, MN 55306
Ryan W.

Ryan W.

REFRIGERATOR AMANA SBI20NE "Fill tube frozen indicates water valve failure rust in tube and icemaker Teflon peeling quoted 106.65 labor, 97.95 diag, 12.00 shipping parts tax = 450.52 customer paying all but labor today ; ordrng 1 D7824706Q (ice maker) and 1 SHIP (SHIP) and 1 WPD7712603 (valve-inlt)"

Near Oriole Ct, Burnsville, MN 55306
Ryan W.

Ryan W.

REFRIGERATOR WHIRLPOOL ED5SHAXMB00 "Icemaker overfilled cup and freezer Need valve and icemaker ordered quoted 85.90 labor, 12.00 shipping 109.00 diag parts tax = 459.58 paying all but labor today W10408179 85.13 valve.2198597 149.95 icemaker; ordrng 1 2198597 (icemaker assy) and 1 SHIP (SHIP) and 1 W10408179 (water vavle asm)"

Near Wildflower, Burnsville, MN 55306
James R.

James R.

DISHWASHER KITCHENAID KDTE334GBS0 Found drain pump failure. Installed a new drain pump. Ran a test cycle. All tested ok; used 1 WPW10531320 (DRAIN PUMP) from stock

Near Co Rd 5, Burnsville, MN 55337
Joshua S.

Joshua S.

DRYER MAYTAG MGDC465HW0 Door strike was spread to far apart pinched it down and tested. Door opening and closing correctly

Near Circle Dr, Burnsville, MN 55337
James R.

James R.

DISHWASHER WHIRLPOOL KDTM354ESS3 Installed sump ordered. Ran a test cycle. All tested ok. All arms are all turning

Near Girard Ave S, Burnsville, MN 55337
Joshua S.

Joshua S.

RANGE WHIRLPOOL WFE525S0JZ0 Cord was barely in outlet. Plugged all the way in and tested unit heats burners turn on no issues

Near Stonewood Pl, Burnsville, MN 55306
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL ED5SHAXMB00 Found bad comp customer doesn’t want to repair unit.

Near Wildflower, Burnsville, MN 55306
Ryan W.

Ryan W.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit warm customer stated has not cooled since plugged in they have been in middle of remodel. Compressor louder than normal and locrings in back are wet and not straight on tubing suspect leak at rings need to be cut out on return ; ordrng 1 W10507884 (compressor)

Near Brookview Dr, Burnsville, MN 55337
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed led and tested.

Near Forest Glen Ct, Burnsville, MN 55337
Dennis M.

Dennis M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Installed new compressor, recharged to factory specs. Allow 24 hours for temps to stabilize. 48 hours for ice bin to fill."

Near Brookview Dr, Burnsville, MN 55337
James R.

James R.

RANGE WHIRLPOOL WFE550S0HZ1 Bake and broil not heating. Have correct voltage at the terminal block. Bake and broil elements ohs are good. 120 volts to main control. Unable to enter into diagnostics. Ordered a new main control; ordrng 1 W11295998 (cntrl-elec)

Near Riverwood Dr, Burnsville, MN 55337
James R.

James R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed panel ordered. Door tested ok

Near Stonewood Pl, Burnsville, MN 55306
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found faulty led freezer light. Installed jumper to get ff light working. Customer scheduled for Tuesday led at whirlpool. ; ordrng 1 W11205083 (LED MOD)

Near Forest Glen Ct, Burnsville, MN 55337
Nate A.

Nate A.

MICRO/OVEN JENN-AIR JMW2430DS01 "Lamp in microwave burnt out. Also having issues with having door not closing all the way without pushing on door. Left switch assembly was sticking. Adjusted assembly and no longer stick but door still not closing all the way without pushing so will need inner door assembly. Office to schedule with customer once we can get part out.; ordrng 1 W10687342 (door/mw), used 1 W10886919 (LAMP) from stock"

Near Frontier Ln, Burnsville, MN 55337
James R.

James R.

DISHWASHER MAYTAG MDB8959SFZ4 "Found tracks broken. Installed new tracks. Ran a test cycle. All tested ok. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Portland Mews, Burnsville, MN 55337
James R.

James R.

RANGE WHIRLPOOL WEG750H0HZ Installed console ordered. Ran bake 350 and tested all burners. All tested ok

Near James Pl, Burnsville, MN 55337
James R.

James R.

DISHWASHER WHIRLPOOL WDF760SADM1 Installed the new lower rack sent. Tested ok

Near Morgan Ave S, Burnsville, MN 55337
Joshua S.

Joshua S.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 W10884390 ICEMAKER at souix falls customer scheduled for Tuesday. Found ICEMAKER jamming in front of tray and also ICEMAKER tray is peeling the tephlon off tray. Will need new ICEMAKER. ; ordrng 1 W10884390 (ICEMAKER.)

Near Greenridge Ln, Burnsville, MN 55306