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for Big Lake, MN
Great service personable and knowledgeable
Jason - Big Lake, MN
To many calls
Larry - Big Lake, MN
Response from Twin Cities Appliance:
Hi Larry- I see we made one service call to your house- I'm not sure if you were referring to the call the day before to give you the 3 hour time window or possible the call to let you know we were on the way? We try to keep customers updated on what is going on-
Excellent service and very helpful
Dean - Big Lake, MN
Nicole - Big Lake, MN
Awesome. Super friendly!
Dwight - Big Lake, MN
Very good service
Dawn - Big Lake, MN
Lukas was very professional and personable.
Nice explanation of problem & good service
Dwight - Big Lake, MN
Kim - Big Lake, MN
Duane did a great job explaining everything that was going on
Phenomenal service, fast and friendly
Nicole - Big Lake, MN
Lukas F. came to fix our leaking dishwasher. It turned out to be an odd problem, but he was able to quickly identify it and fix it. One of the dishwasher rack tracks were broken. He even took an extra step to replace the track on the opposite side just for good measure. He was quick with the repair and friendly.
Jake - Big Lake, MN
Scott - Big Lake, MN
Lukas was great to work with and very knowledgeable. Fast, but with a great attention to detail; from visit 1 to the repairs on trip 2 was never less than professional.
Jake - Big Lake, MN
Awesome service. professional and knowledgable, Great service.
Joni - Big Lake, MN
The repair person was timely, knowlegeable, explained. everything. he ordered the parts which arrived the next day. got an appointment to repair the microwave the next business day. I would higly reccomend your company and Lucas. to anyone.
Roland - Big Lake, MN
High quality professional service
Kurt - Big Lake, MN
Right on time, was well prepared to fix our microwave and do so in a very quick time. The way service used to be!!!!
WASHER WHIRLPOOL WFW92HEFW0 "Found intermittent lock failure, installed new lock unit ran through diagnostics ok, no leaks; used 1 WPW10443885 (DOOR LATCH MECHANISM) from stock"
RANGE WHIRLPOOL WFE505W0HS0 "Installed new cooktop, unit tested ok, all functions ok"
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 The ice maker is leaking from the contender of the mold. Operation tested good after installing new ice maker. ; used 1 WPW10300024 (ICE MAKER) from stock
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new compressor and damper control. Operation tested good.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Builder set up call, gave wrong dishwasher info, unit is a Frigidaire, they will have to call Frigidaire for service"
RANGE WHIRLPOOL WFE505W0HS0 "Crack appears to be a thermal crack, looks to have buckled at edge and spread throughout left side of cooktop, needs to be replaced; ordrng 1 W11175876 (cooktop)"
REFRIGERATOR WHIRLPOOL WRT348FMES00 Check unit over for cooling complaint that ice cream won’t freeze and found temp in freezer at 0 degrees and within factory design . Instruct customer on sugars in ice cream prevent it from freezing harder in these new fridges.
DISHWASHER WHIRLPOOL WDT975SAHZ0 "Installed new panel, looks good, all functions ok"
REFRIGERATOR MAYTAG MFI2570FEZ05 The water line in the ceiling for the water dispenser is still freezing. I thawed it out and it is now working. Per tech line there has to be a void in the insulation. Whirlpool is going to contact the customer about a replacement. 7725206187
RANGE WHIRLPOOL WFG505M0BS3 "Installed parts, unit tested ok, door now closing flush"
WASHER WHIRLPOOL WFW92HEFW0 "Installed parts, ran diagnostics through ok, no leaks, all functions ok"
RANGE WHIRLPOOL MER6600FZ1 "Bulbs are being used do not have a fully conforming bottom, showed customer what tech meant by this, current bulb was just loose, replaced bulb tested ok, also modified socket prong to fit better, all functions ok"
DRYER WHIRLPOOL MGDB835DW4 The installer removed the vent cape and replaced it with the blocking pin but never switched the orifice. Orifice #49 was still In The valve when it really needed #55. Operation tested good after installing new orifice.
RANGE WHIRLPOOL WFG505M0BS3 "Hinge or front door bad, door crooked, need to replace both ; ordrng 1 W11176456 (glass-door) and 2 W11240518 (hinge-door)s"
WASHER WHIRLPOOL WTW5000DW2 "No fill, long fill error, valves working, ran diagnostics through ok, all functions ok, found drain hose stuffed to far down, not draining, unit now working okay fixed drain hose with zip ties, if recall send out control"
WASHER WHIRLPOOL WFW92HEFW0 "F1e1, F9e1, F3e1, F5e2, Found in diagnostics, ran diagnostics through, found functions to be okay, needs ACU replaced along with gasket that is ripped, needs authorization , office to follow up with customer ; rqstng P&A on 1 W11201293 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Installed new control board kit. The bi metal is now reading closed in Step 6 of diagnostics.
MICROWAVE WHIRLPOOL WMH31017FB0 Installed new thermostat. Operation tested good.
WASHER AMANA NTW4516FW2 "8-1, cold valve plugged; ordrng 1 W11210463 (VALVE)"
DRYER WHIRLPOOL WED5000DW2 "Installed new belt and rollers but still making noise. When the noise starts and I turn the temp control to no heat it goes away. It is the element making the buzzing noise. Needs new heating element. ; ordrng 1 279838 (element,heater), used 1 341241 (BELT), and 2 WPW10314173 (DRUM ROLLER) from stock"
REFRIGERATOR MAYTAG MFI2570FEZ05 Freezing food and the water line froze in the ceiling again. I plugged the crisper bleeder hole per tech line and turned the freezer up to 3 above.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 The control is still reading the bi metal as open. Needs new control board kit. Office is going to s code the control kit. Quoted 45.00 labor.; ordrng 1 W10864261 (CONTROL KIT)
WASHER AMANA NTW4516FW2 Installed new valve assembly. Operation tested good.
DRYER WHIRLPOOL WED5000DW2 Installed new element and ran a test cycle for about 10 minutes. Operation tested good.
RANGE KITCHEN-AID KDRS505XSS03 Customer stated the oven got way too hot and now it is giving her a feature not available when she tries to bake. F6 e1 runaway temperature error code. The oven sensor tested good. I reset the breaker and it is now heating. If the error comes back it will need a new control. Quoted 85.90 labor.
MICROWAVE WHIRLPOOL WMH31017FB0 The homeowner has now taken possession of the home. There is no way for us to get in the home. AK will follow up with the homeowner and reschedule.; saved tckt
DRYER WHIRLPOOL MGDB835DW4 "Check vent and is ok, check temps and heats about 15 degrees higher than normal, possible not converted to lp, or needs new thermister and ccu; O-emld tckt"
DISHWASHER WHIRLPOOL WDT730PAHZ0 The pump and motor box was completely empty. I took pictures of the box and we will need to reorder the part.; ordrng 1 W11085683 (PUMP AND MOTOR )
MICROWAVE WHIRLPOOL WMH31017FB0 The cavity thermostat is bad. Needs new cavity thermostat.; ordrng 1 SHIPTOTECH (SHIP TO TECH) and 1 W10269232 (thermostat)
DRYER WHIRLPOOL WED5000DW2 Installed new motor and blower wheel. Operation tested good.