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for Andover, MN
Great guy to work with answerd questions and fixed problem
Donald - Andover, MN
Great service but long waiting time for service but not tech fault
Connie - Andover, MN
Great service, superstar quality! Thanks!
Larry - Andover, MN
So knowledgeable and polite. Always a great experience.
Kenna - Andover, MN
Andy was great! He was on time, diagnosed the problem quickly and correctly, ordered the replacement part and was back in just a few days to do the install. He gave great suggestions on how to load the frig for better food care and was very pleasant for 8 o’clock in the morning. Easy peesey. I would highly recommend him. Thanks Andy.
Debra - Andover, MN
Duane fixed the washing machine quickly and I had said I was having problems with the dishwasher too and he listened to it and told me it was fine. Not sure he was supposed to but I REALLY appreciated it!! Thank you!
Lois - Andover, MN
Fair assement opf problem
Gayle - Andover, MN
The service man assessed the problem and gave us his good opinion of repair or not. We thank him for his expertise.
Ryan - Andover, MN
Laurie - Andover, MN
Mike - Andover, MN
When I set up the original appointment, included the serial number and model number as requested. After inspection the technician told me he had 8 pumps but not the one for my model. Had to order it and come back two days later. They should have known to get the correct part beforehand since they had the correct information.
Nancy - Andover, MN
Dan - Andover, MN
Great service and very easy to schedule with
Victor/sarah - Andover, MN
William - Andover, MN
On time and very pleasant. Person scheduled was sick but they found a replacement so I got it fixed on the day promised. Tech was very fast and neat. Service call fee is a bit high but overall seemed like a fair charge.
Super service from an excellant technician
Michael - Andover, MN
Duane is very knowledgeable in the repairs he makes. He is on time and very thorough. He had the parts with him to complete the job that same day. I have an extended warranty and in the future I plan on requesting him.
Response from Twin Cities Appliance:
Thank you Michael for the review, Duane is a great technician for us and look forward to helping you if needed in the future.
Phillip - Andover, MN
Excellent experience, from phone call to finish
Prompt and efficient
Valerie - Andover, MN
My repair person arrived within the expected time frame. He worked quickly and it appears, accurately. He was very respectful and listened to me.
Lavern - Andover, MN
The New what the problem was right away. He fixed it in a matter of minutes the microwave has been working perfectly ever since. Very professional .
Dan - Andover, MN
My dishwasher started turning itself on. My repairman came out and did a diagnostic test and found out one of the buttons were sticking and ordered a couple new parts. He was friendly, courteous and professional. My only complaint is this: I called a week prior to somebody coming out and explained the problem over the phone. In my humble opinion, I don’t understand why a new part wasnt on hand or wasn’t ordered that day, so it could have been installed on the first visit. Other than that, my experience was great!!
Great customer service
Adam - Andover, MN
Kevin - Andover, MN
The oven is a bad design for overheating but I understand there isn’t much we can do about it. The Tech was very friendly and informative but I’m not happy with the appliance
Joe/colleen - Andover, MN
He was extremely knowledgeable and a good communicator.
Jan - Andover, MN
I was very impressed with Jay. He was very knowledgeable and pleasant. I like the tracking system on my phone.
Deeann - Andover, MN
Great service. Excellent technician
Stuart - Andover, MN
Mr. Thayer was very professional, knowledgeable and efficient in fixing the problem with my year-old Maytag washer my Maytag washer.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Icemaker not producing ice, found contacts bad on icemaker. Installed new icemaker and cycled, fill normal.; used 1 W10884390 (ICE MAKER) from stock"
REFRIGERATOR KITCHEN AID KSSS42QDX04 "Icemaker not cycling, not producing ice. Cust had purchased and installed a new water valve up top, still no ice. Checked icemaker, found contacts burned out. Installed new icemaker and cycled, fill normal. All ops good.; used 1 4317943 (icemaker) from stock"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Cust still having issues with water collecting on the top of the freezer gasket. Temps in ref and freezer good, mullion working, compartment separator not wet. Called WP techline, they had me measure the distance from the inner door to the cabinet frame, found door is not compressing evenly all the way across. He also had me raise the door as much as possible to increase the amount of surface area the gasket covers. Uni5 needs new freezer door bracket/rail assemblies, part w10625067and w10625068. Office to check and see if parts auth from previous order still good for this order or if cust has to call WP; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed new control, unit tested ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installers stripped screw out on handle and scratched door, needs new door, handle and the hardware, back ordered office to follow up; ordrng 1 W11045125 (handle) and 1 W11307302 (dor-fip) and 2 WPW10661886 (screw)s"
MICROWAVE WHIRLPOOL WMH31017HW2 Install tt motor check over unit tested out good..
DRYER MAYTAG MEDX655DW1 "Check over unit found auto sensor board was not set in tight, reinstall board to make it fit tight ran auto cycle load and timer is moving fine now.."
WASHER WHIRLPOOL WFW5620HW0 "Installed new drawer, ran diagnostics through ok, no leaks found"
WASHER MAYTAG MVWB835DW0 "Went in diagnostics found door lock code, clear code and calibration done, customer wants door sw replace bc it might come back, customer paid in full..; ordrng 1 W10810403 (lid lock assy)"
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Wrong thermistor sent out, thermistor tested ok per tech last time though, installed controls, unit cooling, inst cust on temp adjustments"
DISHWASHER KITCHEN AID KDTE334DSS0 "working today, No error codes, sensor leaking and sump bad, call when coming back; ordrng 1 WPW10455261 (SUMP) and 1 WPW10705575 (SENSOR)"
DRYER WHIRLPOOL MGDB835DW "Dryer ..replaced thermal fuse and flame sensor on burner ,dryer cycling and heating good now ,control board not needed ,flame sensor faulty too ,not resetting and sending voltage to ignitor ,,all heating good now ; used 1 WP338906 (FLAME SENSOR) from stock"
WASHER MAYTAG MVWB835DW4 "5-1, replace latch, calibrate, run test cycle, ok; used 1 W10810403 (LATCH) from stock"
WASHER MAYTAG MHW5500FW1 "9-1, replace pump, run test cycle, ok"
DRYER WHIRLPOOL LGR7648PQ0 "Cust says dryer not heating. Started dryer, found heat coming on first time and staying on, then not coming on again. Installed new coils on gas valve, now heating and running normally. Had some lint buildup in dryer vent, told cust that needed to be cleaned on a regular basis.; used 1 279834 (DRYER COIL KIT) from stock"
COOKTOP KITCHENAID KFEG500EWH3 Customer canceled apt
DRYER WHIRLPOOL WED4950HW0 "Check vent and is good, check temps and are low 145, need new tstat; ordrng 1 WP3387134 (TSTAT)"
DISHWASHER WHIRLPOOL WDTA50SAHW0 "Found broken adjuster, installed new adjuster tested ok, both deductibles paid o refer call"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Needs new icemAker, motor jammed up; rqstng P&A on 1 W10884390 (icemaker)"
WASHER WHIRLPOOL WFW5620HW0 Level machine
DRYER WHIRLPOOL WGD5620HW0 "No noises today, check vent and is ok, instruct cycles, mixed loads and timed dry"
RANGE WHIRLPOOL WEG745H0FS0 Installed new vent trim.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Icemaker failed, stalling out. Found fill cup iced up. Installed new icemaker, blower fan now coming on. Told cust to watch for 24 hours and dump the ice it makes.; used 1 WPW10300024 (ICE MAKER) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Freezer door not closing all the way, causing frost and ice buildup in freezer. Removed door and drawers and cleaned out ice. Adjusted leveling legs. Reassembled, door now closing and sliding properly, gasket sealing, light working."
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Installed new ice maker. Tested ok, gave back part for dishwasher"
RANGE WHIRLPOOL WEG745H0FS0 "Right rear and left rear burners not lighting properly. Tried swapping burner caps and now both are lighting properly. Adjusted flames, all ops good"
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Food freezing throughout ref section even on warmest temp settings. Entered diagnostics and checked thermisters, all good, checked damper, opening and closing properly. Cust has tried unplugging unit and plugging back in to reset boards, no luck. Ordering main control, UI and ref thermister.; ordrng 1 W11196400 (CONTROL) and 1 W11214887 (UI ASSEMBLY) and 1 WPW10384183 (THERMISTER)"
DISHWASHER KITCHENAID KDTE304DSS0 "Sensor bad, call when coming back; ordrng 1 WPW10705575 (SENSOR)"
RANGE JENN-AIR JGS8860BDP "Installed parts, unit tested ok"
DISHWASHER WHIRLPOOL WDF540PADW2 "Replace pump, test ok"