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for Andover, MN
Great Job, I will recomend them to everyone!
Tim - Andover, MN
My dryer(new whirlpool) missing screws and manual. Sevice man came in and took care of getting running. It was under warrenty. He showed up on time
Michelle - Andover, MN
Tim - Andover, MN
Very fast service
Kurt - Andover, MN
Great Service and fast
Mike - Andover, MN
Andrew S. was nice, on-time and explained what was wrong with my washer. We had a great experience.
Scott/judy - Andover, MN
Duane was very professional and I was very comfortable having him in my home
Prompt and Professional
Anne - Andover, MN
Very nice and informative
Troy - Andover, MN
Good attention to issue
Brian - Andover, MN
Very appreciatitive of the communication and service extended towards me.
Fixed my Washing Machine Quick
Monica - Andover, MN
Setting up an appointment was fast and easy. Duane knew exactly what the problem was and fixed it within 20 minutes. Very happy with the service.
Great guy to work with answerd questions and fixed problem
Donald - Andover, MN
Great service but long waiting time for service but not tech fault
Connie - Andover, MN
Great service, superstar quality! Thanks!
Larry - Andover, MN
So knowledgeable and polite. Always a great experience.
Kenna - Andover, MN
Andy was great! He was on time, diagnosed the problem quickly and correctly, ordered the replacement part and was back in just a few days to do the install. He gave great suggestions on how to load the frig for better food care and was very pleasant for 8 o’clock in the morning. Easy peesey. I would highly recommend him. Thanks Andy.
Debra - Andover, MN
Duane fixed the washing machine quickly and I had said I was having problems with the dishwasher too and he listened to it and told me it was fine. Not sure he was supposed to but I REALLY appreciated it!! Thank you!
Lois - Andover, MN
Fair assement opf problem
Gayle - Andover, MN
The service man assessed the problem and gave us his good opinion of repair or not. We thank him for his expertise.
Ryan - Andover, MN
Laurie - Andover, MN
Mike - Andover, MN
When I set up the original appointment, included the serial number and model number as requested. After inspection the technician told me he had 8 pumps but not the one for my model. Had to order it and come back two days later. They should have known to get the correct part beforehand since they had the correct information.
Nancy - Andover, MN
Dan - Andover, MN
Great service and very easy to schedule with
Victor/sarah - Andover, MN
William - Andover, MN
On time and very pleasant. Person scheduled was sick but they found a replacement so I got it fixed on the day promised. Tech was very fast and neat. Service call fee is a bit high but overall seemed like a fair charge.
Super service from an excellant technician
Michael - Andover, MN
Duane is very knowledgeable in the repairs he makes. He is on time and very thorough. He had the parts with him to complete the job that same day. I have an extended warranty and in the future I plan on requesting him.
Response from Twin Cities Appliance:
Thank you Michael for the review, Duane is a great technician for us and look forward to helping you if needed in the future.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed new jazz board, unit tested ok"
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Cust had noted a strong smell coming from freezer and thought it was refrigerant. Checked unit over, removed top cover and checked tubing. Drier warm, condenser warm, comp warm but not hot to the touch. Checked temps in freezer, temp at 3 degrees. No issue with sealed system, likely the issue was related to food items. Certain foods can put ou5 strong, sharp chemical smells that can linger in a freezer for days. Cooling normal, all ops good"
DRYER WHIRLPOOL WED4950HW0 "Install terminal found screws to block is strip, then tested it unit still wasnt running so I open control panel found timer connecter not in place, install everything back ran dryer it working good now..did air meter test and air is good..; used 1 279318 (TERMINAL) from stock"
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Installed new evap drain pan under ref evap and secured evap to wall per instructions. Installed new evap cover and secured. Installed new freezer LED light, all lights now working. Cooling came on, fans and damper working."
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed new control, unit tested ok all functions ok"
REFRIGERATOR WHIRLPOOL WRF757SDHZ Installed module tested ok
DRYER WHIRLPOOL WED4950HW0 "Install terminal found screws to block is strip, then tested it unit still wasn’t running so I open control panel found timer connecter not in place, install everything back ran dryer it working good now..did air meter test and air is good..; used 1 279318 (TERMINAL) from stock"
REFRIGERATOR WHIRLPOOL GX5FHTXVY010 "Freezer evap frosting up and display not reacting to button push. Cust had turned unit off for 24 hours and evap had mostly thawed, now frosting up again. Installed new jazz board and programmed. Ran manual defrost, heater came on, all buttons responding, control responding. Ran manual defrost and cleared out slight amount of excess frost. Cooling normally; used 1 WPW10503278 (JAZZ BOARD) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found fridge cool but not cold and freezer close to normal, put into diagnostics turned on damper and evaporator fan, evap fan seized up not moving, needs new evap fan harness and fan blade; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "4-3,7-1 need new sump; ordrng 1 W11085683 (SUMP)"
MICROWAVE WHIRLPOOL WMH53521HZ3 "Light will not turn off, needs new control; ordrng 1 W11182110 (cntrl-elec)"
MICROWAVE WHIRLPOOL WML55011HS3 "Unit has a burn mark on bottom of unit about 1.5” in diameter, if unit is run this spot gets very hot, called tech line got sr#7728091251, techline suggested trying to clean but down to metal, techline deemed unrepairable"
WASHER MAYTAG MVWB765FW3 "Found f7e9 error in diagnostics, ran diagnostics through ok, calibration ok, all functions ok, found hand brush under motor area, likely what caused the issue"
WASHER WHIRLPOOL WFW94HEXW2 "Ran diagnostics found communication btw boards, office will call customer for return date..customer paid full; ordrng 1 W10427967 (cntrl-elec) and 1 WPW10374126 (cntrl-elec)"
WASHER WHIRLPOOL WFW94HEXW2 Install board n motor control ran diagnostics checked over unit tested out good..
DRYER WHIRLPOOL WED6620HC1 Dryer replaced acu control board and control panel him board ..ran and tested and all working g good now
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ice maker fill tube frozen due to low water pressure. The refrigerator is on an ro system so I removed the filter and installed a bypass plug. Pressure still a bit low so I instructed them to get a booster pump or take it off the ro. Operation tested good after defrosting the fill tube.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Installed new part, unit filled and not leaking all functions ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed new ref compartment thermister, damper and damper seal. Cooling and fans came on, all ops good"
DRYER WHIRLPOOL WED6620HC1 "Unit only running few minutes auto dry, pulled off sensor, this is connected, continuity tested ok, needs new hmi and acu; ordrng 1 W11351728 (HMI) and 1 W11388022 (ACU)"
REFRIGERATOR KITCHENAID WRV986FDEM01 "Icemaker in freezer leaking into bucket, needs new icemaker , needs approval, office to follow up; rqstng P&A on 1 W10886931 (icemaker), states that autho needed"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed new led board. Lights in the fresh food still flickering. Operation tested good after replacing one of the burnt out leds. ; used 1 W11205083 (LED MODULE ) from stock
DISHWASHER KITCHENAID KDTE334GPS0 "Install all installation check over unit looks good it’s in garage, Home third party company will come to install it and will checks for leaks, no access of water for me to test.."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Temps in freezer running consistently too cold, especially around bottom of ref compartment. Checked doors and seals, all good. Checked chute seal, all good, sealing properly to bottom of ice bucket. Ran diagnostics tests, checked thermisters, all good. Ran damper test, still getting air coming out through damper even when it should have been closed. Ordering damper, damper seal and new ref thermister.; ordrng 1 W10316760 (THERMISTER) and 1 WP67006341 (DAMPER) and 1 WPW10196393 (DAMPER)"
RANGE WHIRLPOOL KSDB900ESS3 "Left side drawer rail came loose and was not attached to frame. Removed drawer and reinstalled rail. Reattached drawer. Drawer not sitting square, visibly lower on left side than on right. Ordering new drawer, drawer front, outer panel and seal, ship to tech, see note, need to set up reschedule with homeowner Lorilee and keep Dean from the builder in the loop.; ordrng 1 SHIPTOTECH (DIRECT TO TECH) and 1 W10541947 (PANEL) and 1 W10550987 (SEAL) and 1 W10861216 (FRONT DRAWER) and 1 W11036176 (DRAWER)"
DISHWASHER KITCHENAID KDTE334GPS0 "Install tub no water access to test for leaks cause it is garage, Home Depot ppl will install it back when we get her all new installation that got wet and stain, office will call customer for return date..; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Nothing operating in ref, no display, no internal lights and no cooling. Cust said interior lights had been flickering prior to trouble. Pulled unit out on pads and checked outlet, properly polarized and grounded. Unplugged main connector to LED power supply board. Display came back on, compressor started, fans started. Ordering LED power supply board.; ordrng 1 W10830288 (LED POWER SUPPLY)"
DISHWASHER WHIRLPOOL WDT975SAHV0 "Installed panel mounting screw broke, needs new set; ordrng 1 W10826179 (screw) and 1 W11157086 (stud)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "No part yet, will put back on route and return later today; saved tckt"
MICROWAVE WHIRLPOOL WMH31017HZ3 Picked up part for rts