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for Ramsey, MN
Angie - Ramsey, MN
Technician was on time, professional and worked quickly
Hao - Ramsey, MN
Dave my tech was prompt and quickly diagnosed my problem immediately.
Julie - Ramsey, MN
James - Ramsey, MN
Very professional and quick
Rude, Insulting and Unprofessional
Chris - Ramsey, MN
The technician was rude and argumentative. He repeatedly told me he wasn’t there to give me cooking instructions instead of listening to me tell him the problem that he called out there for. Said it was my pans, oven thermometer, etc that is my problem and he wasn’t there to tell me how to cook. Not once did I bring up cooking. He told my father in law my upper oven ran hot, next told me it ran cold, then told me I didn’t know how to cook and that was the problem. As I’m trying to tell him about my lower oven he just wanted to jump in again with unnecessary comments. I had to walk away as I was unable to continue a productive conversation. Shortly I heard him curse loudly from my kitchen only to call me back to tell me my oven was running 30degrees low. I have never had such poor customer service and I will not be using your company again in the future.
Hollie - Ramsey, MN
Fred - Ramsey, MN
Great service, keep me updated
John - Ramsey, MN
I received updated information, the technician was on time and did a wonderful job
Charles - Ramsey, MN
fast and friendly
Great Service, Friendly, Fixed the problem!
David - Ramsey, MN
Very friendly service. They provide a window and give you the ability to see status of where the tech is at in regards to appointments for the day so you have an idea of when they might arrive (think FedEx tracking type system), and you receive a call when they are 30 minutes out. Required 2 visits, one to troubleshoot and determine the parts needed and one to return and install the parts, which was acceptable to me (it was just an ice maker not functioning thankfully and not a whole fridge not working and food spoiling). As they weren't able to determine exactly what part was the issue, they ordered more parts than needed just in case so they could fix it right the first time and make the experience for the customer easier.
Ryan - Ramsey, MN
Item has not been fixed. Would appreciate followup
Shane - Ramsey, MN
Jim - Ramsey, MN
WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replace stop; used 1 WPW10508950 (RACK STOP) from stock
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Icemaker again not producing ice. Removed cover and found ice mold empty. Found fill tube froz3n up again. Ordering fill valve assembly; ordrng 1 WPW10179146 (VALVE)
WASHER WHIRLPOOL WTW5000DW3 "Washer ,,,checked washer operation ran washer and checked for noise and spin cycle ,washer noisy and bouncing ,,,adjusted suspension springs .and adjusted front leveling legs and leveled washer ,all working good and normall in spin now"
LAUNDRY CENTER WHIRLPOOL WET4027EW1 Found wire from harness hitting motor making noise. Secured wire. Also found duct needs cleaning and lint venting back into room from bad ducting. Needs ducting cleaned and repaired. Would refer to DVW. Spoke to TK in office. Office will follow up with cust.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Icemaker stopped producing ice again. Entered diagnostics and ran harvest test, icemaker completed test. Ran fill test, no water coming into unit. Found fill tube plugged. Cleared out and ran fill test again, now icemaker filling normally. Ran water through dispenser, cust has very low water pressure. Told cust to replace old self piercing valve with a new shutoff that will provide the proper pressure."
RANGE MAYTAG MER8800FW0 "Installed new infinite switch and tested, burner now coming on all the way and heating normally"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Scratches and coating damage on shipped left door need to reorder, handle is also scratched, installed new freezer door; ordrng 1 W10757550 (dor-fip ss) and 1 W11163764 (handle)"
DISHWASHER WHIRLPOOL WDT720PADM2 "7-1, replace sump, run test cycle, ok; used 1 WPW10671941 (SUMP) from stock"
DISHWASHER KITCHENAID KDPE234GPS0 Repair top rack
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Found icemaker producing ice but not dispensing. When paddle pressed auger motor turns but auger in ice bucket not turn8ng, coupler not engaging. Removed bucket, dumped ice and removed ice formed around coupler. Removed coupler assembly from dispenser chute, inspected all parts and reassembled. Mounted ice bucket over chute and tested, couplers now engaging and auger turning, now dispensing ice normally."
RANGE MAYTAG MER8800FW0 "Tested element, one strand coming on, other not. Could not get a reading on thermal limiter so installed new element. Same result, found 5hat when switch is turned all the way ro high the element goes off. Ordering switch, cust will call office for reschedule.; ordrng 1 W10911303 (SWITCH)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found unlock button non responsive, unable to shut off, put unit into diagnostics ran through ok, lock button broken, customer to watch unit appears to work ok, if recall will need ui replaced W11368911 (80.90$) along with 85.95 labor"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Found icemaker in home position but no ice in bin and no ice in mold. Removed icemaker and found icemaker fill tube frozen up. Thawed out tube and cycled, fill now normal"
RANGE MAYTAG MER8800FW0 "Received incorrect switch again, part lookup is still wrong. Ordering correct switch; ordrng 1 W10917724 (SWITCH INF)"
WASHER WHIRLPOOL MHW6630HW0 Installed board ran diagnostic everything checked out good no codes no leaks
REFRIGERATOR WHIRLPOOL WSR57R18DM0C Check fridge over for cooling and found no frost pattern and indicates leak in sealed system. Will need to order compressor and evaporator and reschedule call for three time slots. Quoted labor at 375.00 do at time of repair. Parts will be shipped to customer.; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Ran diagnostics and found flex tray icemaker showed error code for faulty switch. Replace icemaker and power cycle fridge at outlet and rerun diagnostics and this time icemaker pasted test. Ran fill test and verify water did fill tray. Instruct customer to monitor for ice production and should start seeing cubes in several hours or more.; used 1 W10873791 (ICEMAKER ) from stock
WASHER WHIRLPOOL WTW5000DW2 "5-2, replace latch, calibrate, run test cycle, ok; used 1 W11307244 (LATCH) from stock"
WASHER WHIRLPOOL WFW6620HC0 "Ran diagnostics found f8e1, made drain hole higher, and reset flood safe hose, ran diagnostics tested out good.."
REFRIGERATOR WHIRLPOOL WRF560SEHB00 "Icemaker fill tube leaking, caused ice block to form along top of evap and under icemaker. Cleared out ice, ordering fill tube assembly.; ordrng 1 W11292468 (FILL TUBE)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Pulled unit out on mat, Found dispenser waterline behind unit not seated in valve correctly, fixed this now no leaks, put unit back in cabinet and leveled doors all functions ok"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "HandLe wasn’t tightened down upon install, has scratched door up bad, tightened down, right at 30days cosmetic issues, inst cust to call Warner’s and whirlpool to see if they will cover a freezer door replacement part W10757551"
MICROWAVE WHIRLPOOL WMH31017HS0 "Installed new console and tested, all buttons working, all ops good"
REFRIGERATOR KITCHEN AID KFIV29PCMS00 Install all parts ordered and one dye drier from van stock and recharge sealed system with 5.5 Oz 134a refrigerant. Power fridge on and verify fresh food section is starting to cool down. Instruct customer to monitor temps closely for several days.; used 1 WPW10143759 (DYE DRYER) from stock
REFRIGERATOR KITCHEN AID KFIV29PCMS00 Check unit over for cooling issues and found sealed system leak in fresh food evaporator. Unit will need full rebuild on sealed system and will need heater kit and control board kit. Rescheduling call for next Thursday and need three time slots ; ordrng 1 W10648070 (heater) and 1 W10878993 (cntrl-elec) and 1 W10917531 (evaporator)
MICRO/RNGE WHIRLPOOL WMH53521HZ4 "Check over unit found nothing wrong normal noise, everything working fine.."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Found leaking few drops every ice maker fill, needs new connector, also ordering ice maker line Incase cannot use quick connect; ordrng 1 W10853597 (tube-water) and 1 WP4373559 (fitting) and 1 Wp2198677 (connector)"
REFRIGERATOR WHIRLPOOL WRS571CIHB "Water line broke off going into and out of water reservoir , ordering reservoir, lines in and out along with connector; ordrng 1 WPW10238092 (tube-water) and 1 WPW10271543 (connector) and 1 WPW10279884 (tube-water) and 1 WPW10366790 (reservoir)"
DISHWASHER KITCHENAID KDPE334GPS0 "Installed new UI assembly and tested, all lights working. Ran diagnostic calibration cycle, no errors."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 The ice maker stalled out mid cycle and there is a slight frost buildup. Operation tested good after installing a new ice maker and raising the door. If still having issues with frost send out a freezer gasket.; used 1 W10884390 (ICE MAKER) from stock