Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Ramsey, MN
Julie - Ramsey, MN
James - Ramsey, MN
Very professional and quick
Rude, Insulting and Unprofessional
Chris - Ramsey, MN
The technician was rude and argumentative. He repeatedly told me he wasn’t there to give me cooking instructions instead of listening to me tell him the problem that he called out there for. Said it was my pans, oven thermometer, etc that is my problem and he wasn’t there to tell me how to cook. Not once did I bring up cooking. He told my father in law my upper oven ran hot, next told me it ran cold, then told me I didn’t know how to cook and that was the problem. As I’m trying to tell him about my lower oven he just wanted to jump in again with unnecessary comments. I had to walk away as I was unable to continue a productive conversation. Shortly I heard him curse loudly from my kitchen only to call me back to tell me my oven was running 30degrees low. I have never had such poor customer service and I will not be using your company again in the future.
Hollie - Ramsey, MN
Fred - Ramsey, MN
Great service, keep me updated
John - Ramsey, MN
I received updated information, the technician was on time and did a wonderful job
Charles - Ramsey, MN
fast and friendly
Great Service, Friendly, Fixed the problem!
David - Ramsey, MN
Very friendly service. They provide a window and give you the ability to see status of where the tech is at in regards to appointments for the day so you have an idea of when they might arrive (think FedEx tracking type system), and you receive a call when they are 30 minutes out. Required 2 visits, one to troubleshoot and determine the parts needed and one to return and install the parts, which was acceptable to me (it was just an ice maker not functioning thankfully and not a whole fridge not working and food spoiling). As they weren't able to determine exactly what part was the issue, they ordered more parts than needed just in case so they could fix it right the first time and make the experience for the customer easier.
Ryan - Ramsey, MN
Item has not been fixed. Would appreciate followup
Shane - Ramsey, MN
Jim - Ramsey, MN
WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.
REFRIGERATOR KITCHEN AID KFIV29PCMS00 Check unit over for cooling issues and found sealed system leak in fresh food evaporator. Unit will need full rebuild on sealed system and will need heater kit and control board kit. Rescheduling call for next Thursday and need three time slots ; ordrng 1 W10648070 (heater) and 1 W10878993 (cntrl-elec) and 1 W10917531 (evaporator)
MICRO/RNGE WHIRLPOOL WMH53521HZ4 "Check over unit found nothing wrong normal noise, everything working fine.."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Found leaking few drops every ice maker fill, needs new connector, also ordering ice maker line Incase cannot use quick connect; ordrng 1 W10853597 (tube-water) and 1 WP4373559 (fitting) and 1 Wp2198677 (connector)"
REFRIGERATOR WHIRLPOOL WRS571CIHB "Water line broke off going into and out of water reservoir , ordering reservoir, lines in and out along with connector; ordrng 1 WPW10238092 (tube-water) and 1 WPW10271543 (connector) and 1 WPW10279884 (tube-water) and 1 WPW10366790 (reservoir)"
DISHWASHER KITCHENAID KDPE334GPS0 "Installed new UI assembly and tested, all lights working. Ran diagnostic calibration cycle, no errors."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 The ice maker stalled out mid cycle and there is a slight frost buildup. Operation tested good after installing a new ice maker and raising the door. If still having issues with frost send out a freezer gasket.; used 1 W10884390 (ICE MAKER) from stock
DRYER WHIRLPOOL WED75HEFW1 "Found vibrating venting inside dryer, installed spacer, relabeled unit, tested ok"
REFRIGERATOR KITCHENAID KRFC704FPS03 The hose on the door side wasn’t pushed all the way into the snap connector. Operation tested good after connecting properly.
WASHER MAYTAG MHW6630HW0 "Installed new latch, ran diagnostics through ok, spin ok, drain ok, inst cust to use max spin speed for best results"
WASHER MAYTAG MHW6630HW0 "F5e2 error in diagnostics, ran diagnostics through quick test okay, need to try replacing door lock; ordrng 1 W11316250 (latch)"
MICROWAVE MAYTAG MMV4206FZ3 "Installed all parts and teated, microwave heating normally. Remounted above range, all ops good"
DRYER WHIRLPOOL WGD4950HW0 "Replace parts, test ok; used 1 349241T (ROLLER KIT), and 1 WP691366 (PULLEY) from stock"
RANGE JENNAIR PRG4810NP "Range top is missing the two small inner burner caps on the two large burners. Electrodes are sparking and the outer ring burners are lighting, but without the inner caps the flames are not correct. Also lamp cover inside oven broken. Cust wants to check around and see if they can find the burner caps, if 5hey need to 5hey will call us to order them, no return needed. Burner caps are qty 2 w10856611, lamp cover not available separately, light assembly is wp74011278"
MICROWAVE WHIRLPOOL WMH53521HZ4 "Cust concerned vent fan not hooked up correctly, it is not drawing as much air from the top of the s5ove as they think it should. I demonstrated with a piece of paper towel that it is indeed drawing as much as i5 is designed to. I explained that this fan is not as big as others so it does not draw as much as others, but it is drawing exactly as it is supposed to"
OVEN WHIRLPOOL KOCE500ESS09 "Had wrong model number on service order, magnetron and inverter sent were not the correct ones. Reordering inverter and mag, cust needs early am return on Friday; ordrng 1 W11325604 (INVERTER) and 1 W11346197 (MAGNETRON)"
WASHER MAYTAG MVWB865GW0 "Cannot get bolt off gearcase into agitator, will have to break off agitator, ordering bolt and new agitator ; rqstng P&A on 1 W10752187 (screw) and 1 W11161960 (agitator)"
OVEN WHIRLPOOL WFG525S0HW1 "Intermittent lighting issue, too many pans in drawer hitting igniter, removed so people pans, unit now working ok, 5x okif recall send out WP9758079"
RANGE WHIRLPOOL WFE510S0HS1 "Right side of console damaged, also some scratches on side bracket. Installed new console and used black touchup paint on side bracket. All burners working, all ops good"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Left hand door sitting much lower than right side door. Adjusted leveling legs to square up cabinet and installed shims on left side hinge. Doors now much closer and closing properly; used 1 WP487802 (WASHER), and 1 WPM0274057 (SHIMS) from stock"
MICROWAVE MAYTAG MMV4206FZ0 "Getting open/close door error message. Installed new interlock kit. Found clips holding console to frame broken, ordering new console; ordrng 1 W11034219 (CONSOLE), used 1 W11244490 (INTERLOCK KIT) from stock"
WASHER WHIRLPOOL WTW7500GW2 "No error codes, calibrate, run test cycle, ok, start cycle and is ok, cust said it trips when motor starts; ordrng 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch)"
WASHER WHIRLPOOL WTW7000DW4 "5-1, replace latch, calibrate, run test cycle, ok"
M/W OTR KITCHENAID KMHS120ESS5 "Found bad switches, installed new switch kit, unit tested ok"
DRYER WHIRLPOOL WGD5000DW3 "tstat resets then nothing after that, Found bad flame sensor, Installed new flames sensor unit tested ok; used 1 WP338906 (FLAME SENSOR) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Replace bellow, test ok"
RANGE AMANA AGR6603SFW2 "Grease dripping on glass during self clean, it is on the outside, recommended windex and scrapper, please send scraper to customer, told her we could clean for a labor charge but declined; ordrng 1 WA906B (scraper)"
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Installed all parts and tested, no leaks, did not see any drips from dispenser. Cust will monitor"
RANGE WHIRLPOOL WGE745C0FS01 "Customer says temps are much lower than normal, customer using an analog thermometer to measure oven temp, explained that these thermometers are extremely inaccurate and slow to react, started both ovens at 350, took internal temps, found upper oven avg temp about 345, lower oven found to be operating 30 degrees cold, adjusted accordingly"
DRYER WHIRLPOOL MEDB725BW0 Pick up booties
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new element, ran diagnostics through ok, all functions ok, no leaks"