Very organized good communication
Dayna - Excelsior, MN
Patty - Hopkins, MN
Andy was a super support person - calm, reassuring, got the job done. My rating is lower however, because the first bid was given by another tech and Andy discovered an additional error, so I could have bought a new machine for same price in the long run; but felt stuck with the service already in play
Fridge not fixed
Tracy - Minneapolis, MN
Waited a week and half for my appointment date - had to take day off work due to work window and the issue was not resolved - my fridge is still not cooling.
Response from Twin Cities Appliance:
Sorry to hear that its not cooling- We have emailed you to get another appointment scheduled if you need help
Nick - Eden Prairie, MN
Great experience, would definitely use this company again
On time, took care of problem
Stuart - Oak Grove, MN
James - Bloomington, MN
Linda - Blaine, MN
From the first phone call contact I was impressed. Great service.
Peter/cindy - Wayzata, MN
They were very good at fixing the problem, promptness and friendly! Dryer still under warranty so I cannot rate the price of the service.
Richard - Minneapolis, MN
was able to fix my problem in 2 areas because he inspected all areas. the part you sent needed changing,however that was not the noise i was hearing,by his checking around he found and took care of it.all is well...................ty
Brian - Eden Prairie, MN
Ryan did the job quick and correct. He was very polite and had great attention to detail.
Experienced, knowledgeable, efficient
Greg - Hudson, WI
Impressed knowing the long term expertise possessed by Mike. No doubts that he would fix our dryer.
Erik - Blaine, MN
Mark - Elk River, MN
Ryan did a terrific job----he seemed very confident that he had correctly diagnosed the problem. and he efficiently solved it, beautifully cleaning up
Judy - Eden Prairie, MN
I would call Twin City Appliance first the next time we have a problem----I was extremely satisfied with Ryan and the work he did, and I also very much appreciated the fact that the person who took my call asked me some questions about the problem so that he could be sure Ryan had the materials he needed on the truck. In addition, Twin City Appliance was the only one of three calls I made who could come to our house in less than a week----with a "non-cooling" refrigerator and freezer, I was relieved that they could come in two days!!
Whirlpool refrigerator Warranty service
Jeff - Osseo, MN
Better experience than expected
Scott - Excelsior, MN
Denise - North Oaks, MN
Mike Thayer is a skilled, competent technician. Great work - thank you!
Great Customer Service
Linda - Waconia, MN
I was so very worried at first about calling out a person to repair our brand new refrigerator. The office kept me informed on when Ryan would arrive. there was no waiting around for 4 - 8 hours because of the window of time. Ryan explained everything that was wrong and what he was going to do to fix it! I now have a brand new working refrigerator! Thank you.
John - Buffalo, MN
Patricia - Champlin, MN
High quality professional service
Kurt - Big Lake, MN
Right on time, was well prepared to fix our microwave and do so in a very quick time. The way service used to be!!!!
Ref making popping sounds
Alice - Osseo, MN
No price charged under warranty
Central - Saint Louis Park, MN
First scheduled trip out was very unorganized. 2nd trip/attempt went very well.
Candace - Minneapolis, MN
On time, professional, came out when they said they would, highly recommend, will definetly use them again
Scott - Minneapolis, MN
Dave did a great job, as usual. Unfortunately this frig has had numerous calls, and we can't seem to solve the problem long term. Had to wait over a week for the repair. Lost some food.
Don - Excelsior, MN
Long drive-short service call-found problem immediately. Though not their fault, covered everything under guarantee for no charge.
Called at 8am, job was finished and working at 2:30 amazing!
Gordon - Woodbury, MN
Russell - Minneapolis, MN
Jim was thoroughly helpful.
Marsha - Excelsior, MN
Great service from Josh,he was friendly and courteous, great job!
Jane - Andover, MN
Renee - Eden Prairie, MN
My service man was great. He made sure my complaint was documented
Elizabeth - Chanhassen, MN
I just which they could of replaced my oven. The heat out of oven was at 167 degrees. Apparently it had to be at 172! The stove gets so hot my daughter has burned her hand. Shame on whirlpool for having such a defective product.
Michael - Minnetonka, MN
Josh showed up on time. Diagnosed the problem right away. Fixed it. Tested it and was on his way. The Who process was very efficient and customer friendly.
Hq - Minneapolis, MN
Melinda - Chanhassen, MN
Amazing Service! Highly recommend!
Kyrsten/derek - Minneapolis, MN
Timely information from the staff, phone calls prior to arrival so estimated time was more clear, Andy was so kind and helpful, when the parts we received had dents he scheduled new deliveries and came back until the job was completed correctly. I truly appreciated his hard work and that he made sure things were done correctly. He was also very patient with our busy family.
Rick - Shoreview, MN
Mike was fast and very efficient, he fixed my washer in about 20 mins.
Good consultation and service
Marian - Minnetonka, MN
Good consultation and service
Ryan - Savage, MN
Ryan was fast, did great work, and explained everything thoroughly. Couldn't have been happier with our experience.
Fran - Plymouth, MN
No problems...tech was knowledgeable, professional, and courteous. Cleaned up everything.
On time. Competent service person. Did the job quickly.
Jackie - Minneapolis, MN
Pam Taylor - Becker, MN
I as very much impressed with Lucas when he came to my house. He removed his shoes and was very polite. His expertise and solutions to my problem with my refrigerator we’re very much appreciated. He explained everything to me and promised results that were acceptable. I would wholly recommend Lucas and Twin City Appliance to anyone having appliance issues. Thank you!
Very nice technician, quick, price way too high for 5 minutes.
Diane - New Hope, MN
MIKE - Coon Rapids, MN
Very professional, fixed my issue quickly and effectively. Went above and beyond showing me all of the features my fridge has.
Great service. Friendly
Tom - Saint Paul, MN
Ice cube replacement
John - Apple Valley, MN
Good as it could get
KRISTEN - Eden Prairie, MN
I called with an issue with my bottom pull out freezer. Once I explained the issue - rather than just scheduled an appointment (which was my intent) the employees there told me of a potential easy fix I could try on my own. Worked great. And when I need service in the future they will be the first I call! Thank you for being an honest business looking to solve problems over making a profit!
Response from Twin Cities Appliance:
Thanks Kristen- Glad we could help you out!!
Kathy - Anoka, MN
Repair technician definitely "knew his stuff". He was polite, expedient and highly skilled. He was able to detect and fix the problem quickly with a good attitude.
Sherwin - Minneapolis, MN
Once he got on our property he completed his tasks in short order.
Brian - Minneapolis, MN
Tech was a great guy and had my dishwasher door fixed pretty quick
On-time, courteous service
Mike - Minneapolis, MN
Professional service. Am very satisfied.
Rick - Minneapolis, MN
Excellent - Will Call Again if Needed!
david - Osseo, MN
Was last stop on a busy day for the Fridge guy. He was excellent, thorough and did not rush through even though after hours and fixed the issue. Was covered through Whirlpool warranty (thanks) so do not know what cost would have been.
John - Coon Rapids, MN
YOUR SERVICE WAS GREAT SERVICE MAN WAS ON TIME AND EXPLAINED WHAT HE WAS GOING TO DO AND IT WAS DONE IN A TIMELY MATTER -----WILL CALL YOUR COMPANY AGAIN----
The technician, Phil, was very knowledgeable and professional.
Pam - Becker, MN
Twin Cities Appliance Service was exceptional to work with. Their emails and phone calls to confirm appointments were very helpful. They supplied me with the best technician, Phil, who solved my refrigerator problem quickly. He also gave me helpful tips on maintenance. I will recommend this company to anyone who needs this type of service.
Japes - Golden Valley, MN
The estimate was accurate. The technician was on time and knowledgeable. The repair was priced at roughly half of the stove price when new.
TERRY - Eden Prairie, MN
Erma - Minneapolis, MN
Hung is very great asset to the company. He is very polite , knowledgeable and makes sure the job done right. Very impressive person.
Wall Oven Repair
Connie - Minnetonka, MN
I explained the oven problem over the phone and gave the serial and model numbers. They notified me the night before of the time frame, and called when the technician was on the way. Ryan arrived on time with the needed control panel part in hand. Ryan was very efficient and professional, and installed it quickly. He was personable and friendly, and explained what he was doing and the cost. I used Twin Cities Appliance to repair a dishwasher before, and that was excellent service too.
Briana - Minneapolis, MN
Sara - Minneapolis, MN
Prompt and helpful
Jim - Ramsey, MN
WAS HERE WHEN HE SAID, HAD THE PARTS TO REPAIR AND DONE IN ONE VISIT.
Got the job done, but not a good $ value
Kathie - Hopkins, MN
The process to set up an appointment was easy, the technician was competent, but the overall value was not good. $200 for the 10-15 minutes he was there (something like $95 for a trip charge, $80 minimum labor, and $20 for parts) is exorbitant. I have never known even a lawyer who has a $1200/hour billing rate. I understand they need to recover the cost of travel time, but that is ridiculous. Next time I will just buy a new dryer.
Sue - Roseville, MN
Very professional, quick diagnosis and fixed on the spot
Kevin - Eden Prairie, MN
Old, but quality made washer had minor repair needed but problem could develop again unless a new part is ordered and installed. The technician gave me the options which was appreciated and now I can decide on a course of action since a second service call drive charge would be waived if I decide on new part installation within 30-days. Nice to have options! Thanks.
Lidia - Anoka, MN
We are extremely happy with the service we received.The technician was knowledgable and very friendly.
KAREN - Chanhassen, MN
Great fast service!!
MIKE - Prior Lake, MN
Definitely will use them and recommend them for all appliance service!
PAUL - Maple Grove, MN
Very good service
Excellent service and results
Susan - Saint Paul, MN
Jay was very personable, professional, and thorough, explaining the issue in detail. He completed the service call perfectly.
KATHY - Minneapolis, MN
It was a very good experience. I was told how long it would take and how much it would cost. Everything was done very professionally.
Josh - Belle Plaine, MN
Steve - Eden Prairie, MN
Sarah - Shakopee, MN
Was given a 8-11 window...he arrived before 9 which was great! Was polite and helpful..super pleased!
great service, and on time
Ken - Minneapolis, MN
knowledgeable, on time, very promt
Quick washer fix
Mary - Saint Paul, MN
Grateful to get service so quickly. Good response to evening online request. Happy to fix instead of replace.
Jenelle - Chaska, MN
Nate’s been here numerous times and is always nice, informative and does a great job
Dorothy - Newport, MN
Twin City Appliance - Mike T did an excellent job in a timely manner. My husband didn't have to worry about fixing. Thank you!!!
Response from Twin Cities Appliance:
Thanks Dorothy- Glad we could get it done quickly and cross one off the to do list!
Great customer service!
Shannon - Minneapolis, MN
Charles - Cottage Grove, MN
Great service and very good about scheduling appointments! Highly recommend!
Excellent and efficient service!
Allan - Minneapolis, MN
Most importantly, our dryer was fixed in a timely and efficient manner. All customer contact was prompt, efficient, informative, and personable. We are delighted and will recommend Twin Cities Appliance Service to everyone.
Marcia - Eagan, MN
Great Service. Tech very helpful
Effie - Rochester, MN
David - Excelsior, MN
Peggy - Elk River, MN
Job well done!
John - Minneapolis, MN
John - Hastings, MN
Very professional service
John - Rogers, MN
Tom - Excelsior, MN
The Family Partnership - Minneapolis, MN
The Technician helped explain everything that he did and really gave Great customer service
Mike was great. knew right away the problem with the washer
Barbara - Saint Paul, MN
a little pricey however but glad it is fixed. should not have needed to replace a major part with only 3 1/2 years of use and used only once a week. but the part is not of the best quality however.
Sanjay - North Oaks, MN
A timely and proficient service team.
Speedy, Same-day Service
Sam - Minneapolis, MN
I was pleased with the service, day-of availability, and Angie was incredibly helpful and thorough in her explanation of my options on the phone prior to Dennis' visit. I appreciated being asked about the model and being provided with precise information about my unit. I did not experience this with any other businesses I contacted. Dennis was quick with his work, took his shoes off when he entered the house and provided a thorough explanation throughout the process. The fridge is working fine at this point and he advised us to monitor for 2 weeks. If problems were to arise, he assured me that a new service call would be scheduled to remedy the problem.
Fantastic customer service on the phone, helped us right out of a service call.
Melissa - Hopkins, MN
Called to schedule our service call for our dishwasher. After explaining the trouble we were having, Tim made the appt but then gave us a few things to try. He thought we might not need a service call. We took his advice. He sent us an email so we could easily cancel our reservation. To our delight, we were able to cancel. His advice worked. It made our day. We were already looking at a bill for a new central air conditioner that day and found out our 2 yr old daughter might be needing surgery at a check up. A little good news made the day much more palpable.
Anne - Lakeville, MN
I would definitely call this company again for repair service.
Al - Chanhassen, MN
Ryan was easy to talk to and explained in detail the problems with my Kitchen Aid fridge. The big thing he did was fix it. Thanks Ryan.
Dick - Lakeville, MN
Arrived on time. Immediately diagnosed problem, replaced bad part and was on his way in about 15 minutes. Very, very pleased with the service provided by Ben!!
Edward - Saint Paul, MN
June - Saint Paul, MN
Eliason - Red Wing, MN
Got me in same day and Lucas was very helpful
Mike - Maple Grove, MN
jeremy - Shafer, MN
John - Minneapolis, MN
We were very impressed he did good work and did it right. Will use him again.
Angela - Eden Prairie, MN
great, professional service.
Ervin - Roseville, MN
Karen - Coon Rapids, MN
A service technician arrived at our door within 2 hours of my call. Unbelievable! Lukas was polite and went right to work using the skills he has to do the right thing with our refrigerator. Very impressed!
Response from Twin Cities Appliance:
Glad we were able to fit you in Karen! Thanks for giving us the chance to help you.
Friendly, efficient, and thorough!
Wendy - Plymouth, MN
Dave arrived on time, was very friendly, and finished his project quickly. Thanks for the Help!
Linda - Plymouth, MN
KRAWIECKI - Mound, MN
Service and guy that came was awesome. There was no issue with my ice maker it was user error.. I understand the Service Charge, so I am not complaining. But that was the only reason why I did not give a 5 star review. When I called for the service, someone on the phone could have said have you tried these couple of things, and there would not have been a need to come out.
Response from Twin Cities Appliance:
Thanks for the reply- We try really hard to help people- I went back and listened to the call- No questions were asked and an ice machine is not the most common appliance to see for a call rep to run thru a checklist of have you done ABC etc. A tough unit to do much more over the phone to save a service call. I'm glad it was an easy fix and not something that needed parts- We are always looking at ways to do things better here!
Great work done fast
Jeffrey - Oakdale, MN
we called in the morning to report our problem. Got service done the same day! The technician, Rich, clearly knew his stuff. He diagnosed and solved the problem within a half hour.
varsha - Minneapolis, MN
Susan - Saint Paul, MN
Dave was on time, courteous, knowledgeable. Great overall experience.
Tom - Shoreview, MN
Timely placement of oven door and door handle.
James - Minneapolis, MN
Technician was great and very pleasant, thanks much for a great experience.
Response from Twin Cities Appliance:
Thanks for giving us the opportunity!
Kelly - Vadnais Heights, MN
Great job, very good experience
Bill - Albertville, MN
Brad - Apple Valley, MN
Jim was well knowledged in the product he was servicing
Larry - Andover, MN
Dave has been Awesome. Very polite and know his stuff. Great guy. Thanks.
great on time service
Steve - Cannon Falls, MN
Fast response and knowledgeable service tech!
Jennifer - White Bear Lake, MN
Iwona - Lake Elmo, MN
Quick, professional, clean.
Bruce - Minneapolis, MN
Technician arrive on time. Went through his diagnosis and gave us our options.
Jeremy - Minneapolis, MN
Quality service, fast, and friendly
Brittney - Chanhassen, MN
We had a great experience. Professional service and very informative. Determined the problem quickly and was fixed within 10 minutes.
Judy - Saint Paul, MN
Everything went very smooth and he was knowledgeable, friendly
Response from Twin Cities Appliance:
Good to hear Judy! Thanks for your business
Kathy - Prescott, WI
Anthony - Saint Paul, MN
Quick assesment and fix
John - Woodbury, MN
2725 cabaline trail
Mike - Medina, MN
Lukas was great-we are impressed with this company and will call again.
Thanks for quick service
Dawn - Rochester, MN
Tech was in and out in less than 10 minutes, determined that problem was due to blocked vent
Jill - Saint Paul, MN
Dave resolved our dishwasher issues and our dishwasher is running again! Excellent communication and service. Dave is very friendly and I am very happy with the outcome.
Jenn aire stove repair
Jim - Saint Paul, MN
Jesse - Prior Lake, MN
Polite, timely, and thorough. Technician came in for warranty service - he tested the appliance, explained what the problem was, and how to correct it - and then he completed his work, and verified that the appliance was functioning correctly. Thanks!
Quick Fix, Repairman was Prepared!
Danielle - Osseo, MN
Duane serviced my machine. He had an extra part wit him (of which he suspected is what he would need for my washer issue). He was right! He was in and out in 30 minutes or less, and I really appreciated that he brought the part with him that he suspected would fix my issue, rather than evaluating the machine, then ordering the part which would have taken another 3 days or so. Great service. Knowledgeable tech. Love the "Track my Technician" app as well. T
Fran - Buffalo, MN
great timely service
Beth - Maple Grove, MN
Donna - Apple Valley, MN
Good job,fast service.
Vincent Neumann - Saint Francis, MN
Quick fix& courteous.
bob - Apple Valley, MN
Great to deal service tech was outstanding and very knowledgeable
Sharon - Owatonna, MN
Fast and efficient
Problem Not Resolved
Chris - Minneapolis, MN
Leaking dishwasher was not resolved. Will need to follow up again to get the problem fixed.
Response from Twin Cities Appliance:
We will get back in touch to get it handled for you!
Fast and Friendly Service
chad - Shakopee, MN
Carole - Lake Elmo, MN
Jared came in appraised the situation, told me that it was frozen, may need a part. Began working on fridge. cleaned up after. When leaving he menstioned that he had the part in the truck. So it was completely repaired in one visit. Great Job. Very professional.
Kay - Oakdale, MN
Service man did a great job.
John - Saint Paul, MN
The repairman, Mike, arrived within the expected time frame and proceeded without delay to handle the issue with our washer. He was diligent and hard-working and completed his task in good order, despite at least one unforseen problem.
Jane - Somerset, WI
Fix In a great amount of time
Very clean and neat
shawn - Ogilvie, MN
Knowledgable, polite and a very good presence.
EUGENE - Minneapolis, MN
He helped us understand our appliances that I bought on looks only rather than checking the way they work and the gadgets of each one. We were so appreciative. He encouraged us to get to those manuals to understand how different appliances are today.
DIANE - Scandia, MN
Plastic piece on dishwasher
randy - Eagan, MN
Way too expensive for a small plastic holder to hold up the dishwasher rack. Almost $200 for part/call and labor. Technician was here for a 10 minutes. Ridiculous! 🙁
Response from Twin Cities Appliance:
I agree parts are expensive for a Jenn-Air Dishwasher. Not sure what we could do different as we moved you r call up a day sooner and brought out the 50.00 part you needed per your complaint and installed it. Something that takes us 10-15 minutes that customers are unable to do our would spend hours trying to figure out. We try to do our best to keep customers happy and keep costs down. I will be sure to look at what we can do better for next time- Tim
Tom - Plymouth, MN
Phil was very professional, answered my questions and gave me insight into my perceived issues with this new Whirlpool gas range. I would highly recommend him and your company to others. Thanks, Tom
Debbie - Victoria, MN
Greg - Vadnais Heights, MN
Mike was right on time and did a great job fixing the leak in my washer door.
Response from Twin Cities Appliance:
Thank you Greg !
Timely and efficient
kathy - Ham Lake, MN
Very nice gentleman; nice to be able to see when they leave one job and are on their way to the next one.
Response from Twin Cities Appliance:
Good, timely srevice
Lee - White Bear Lake, MN
I am very happy with this service.
jerome welters - Minneapolis, MN
Prior to his arrival, there was a check was made and it was determined that the fridge was still under warranty. Thank you.
Quick and great service
daniel - Minneapolis, MN
greger - Minneapolis, MN
I wish that the service rep from TVA would have showed my wife exactly where the clog was, me sings open up the metal cover and the plastic lid that’s on top of the counter top. This would have taken 5sec to do and removed the issue and money spent for a second visit. It’s easy to say for someone whom is working with this all day long to say the plug is in the air gap but for home owners Iike me...even plumbers ( at least the one we hired) it’s less obvious.
Response from Twin Cities Appliance:
We do what we can Greger with the KitchenAid Dishwasher- Your plumbing set up is not part of the dishwasher - I'm sorry a plumber could not address your problem- this was 100% a plumbing problem- I would go back to him with what we found to see if he guarantees his work
Mayag clothed washet repair
Richard - Minneapolis, MN
Would highly recommend
Great Service, Very Professional!
Michael - Saint Michael, MN
Very prompt, knowledgeable, polite, and thorough.
100% recommend Twin Cities Appliance
Angela - Maple Grove, MN
I would recommend TCA to anyone needing repairs! The technician arrived within the time frame given and I was able to follow the tech's day by a link sent to my e-mail. The technician and office staff were very polite and knowledgeable. Having service is never fun, but TCA helped make the process go as smooth as possible.
Brenda - Maple Grove, MN
The service, starting with my first phone call, was very efficient and friendly. The communication was outstanding. I especially liked being able to determine Dave K's status. He arrived during the allotted timeframe, diagnosed the problem, and had our refrigerator running quickly. Great experience!
jami - Apple Valley, MN
Ben was prompt, helpful and solved my issue very quickly. He also had some good advice on maintenance of my oven.
john - Owatonna, MN
On time, professional and respectful!
Great Service, Great Service Technician!
Arlene - Maple Grove, MN
Dave was kind, smart and competent. He did a great job in a short amount of time. Excellent service and service man! Much appreciated!
Convenient and friendly service
Stephanie - Maple Grove, MN
Quick Diagnosis - Excellent Repair
Sue H. - Eden Prairie, MN
Nate came by to fix a 4-year-old Maytag washer that was leaking. He quickly diagnosed the problem and got right to work. Not only does it no longer leak, but I'd say the washer is quieter than when it was new. Excellent job!
Response from Twin Cities Appliance:
Thanks Sue! Glad we could make it better than new!
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer still had the unit off and defrosted. Installed new user interface. Customer will keep an eye out for frost.
WASHER WHIRLPOOL WFW9600TA01 "Ran an auto test. Unit faulted to f20. Canceled test and drained. Ran a rinse cycle. Cold comes in good. Ran a normal cycle with hot. Hot comes in normally and no error code. Ran another auto test. All tested ok. No error. Checked pressure switch hose. Hose is clear. Ran another test cycle. No error code. Unable to determine cause of f20, no water detected entering. Customer to continue using. Advised running affresh on clean washer cycle"
DRYER WHIRLPOOL WGD92HEFW1 Found idler pulley chirping. Tested vent. Vent test poor for all dryers. Found flex vent pinched. Disassembled unit. Cleaned lint out of blower wheel and replaced idler pulley with a new one. Ran a test cycle. All tested ok. Customer to have vent addressed ; used 1 W10837240 (BRACKET & PULLEY) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new left hand door.
WASHER WHIRLPOOL WTW4816FW1 "Washer ,,,checked washer .operation,,ran test cycle ,error code for lid switch ,,checked lid switch checks ok ..ran test cycle all working in test good ,,ran cycle and washer not filling full.water draining out when filling ,found drain hose dropped down to low ,,siphoning out when running ,adjusted drain hose up higher on washer to stop water siphoning out ..recalibrated and tested. Operation all working good now ."
REFRIGERATOR JENN-AIR JFC2089WTB9 Check unit over for issues with ice in bottom on freezer . Found drain blocked with ice and caused water to run out into bottom of freezer. Clear out ice and pull unit out and install new p-trap drain assembly and part is covered only.; used 1 W10619951 (P TRAP KIT) from stock
REFRIGERATOR KITCHENAID KRSF505ESS00 Installed lh door due to broken wires on bottom causing some features to operate properly tested
WASHER MAYTAG MVWX655DW1 Found unit stuck in a drain canceled and hard reset board tested no errors present at time of call unit is operating correctly
DISHWASHER WHIRLPOOL WDT920SADM3 Installed sump due to faulty diverter and wash motor tested
REFRIGERATOR WHIRLPOOL ABB1921BRW00 Found loose wire in terminal not allowing power to go to ice maker secured wires and tested
WASHER WHIRLPOOL WTW4950HW0 No response from controls. Took off panel and no led is lit on the board. Verified 120v to the control and that checks ok. Will need to replace the control to fix the issue.; ordrng 1 W11223399 (CONTROL)
WASHER MAYTAG LAT3500AAQ Installed lid switch due to unit not going into spin tested
DRYER MAYTAG MEDB980BW0 Found f4e4 error for line 2 no power. Checked at board and had no power coming in from line 2 had power in line 1 though. Checked outlet and outlet was ok check cord and cord was ok check for continuity through line 2 and there was nothing line 1 had resistance. Quoted customer for main harness she denied repair. Advised she leave unit unplugged Incase wire grounds and shocks someone. Collected 140.90 94.95 call and 45.95 labor
REFRIGERATOR KITCHENAID KBFN502EBS02 Found both ff door door switch cams loose causing them to both drive up ward causing door to bind and springs to hit cover tightened and tested
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Check Ice maker over for issue with leaking water and found that water had been turned off and ice maker was off. Turn water back on and drop bail arm down and verify ice maker cycled and tray filled with water. Customer upset with unit not making ice since received from Warner stallion and insisted that we either fix or get it out of there. Replaced icemaker and verify part cycled and filled with water.; used 1 4317943 (icemaker) from stock
WASHER WHIRLPOOL WFW92HEFW0 I ran washer through diagnostics there was no error codes this was more of customer education ran unit checked and tested ok completed
DISHWASHER WHIRLPOOL WDF330PAHB0 I replaced heater assembly ran dishwasher through diagnostics there was no more error codes checked and tested ok completed
REFRIGERATOR WHIRLPOOL WRT316SFDM00 Installed new evap comp and dye drier held vac and charged with 4.27 oz 134a unit cooling when left advised to give 24 hrs for temps
DRYER WHIRLPOOL WED90HEFC1 Customer states clothes not fully drying in normal. Unit is heating Found lint screen full of lint cleaned off vent tester shows poor venting for electric and dryness level was set to less on normal advised customer to have vent company come and clean vent advised customer for optimal drying to keep on normal or more dry for dryness level and to clean lint screen after every load.
DISHWASHER WHIRLPOOL WDF550SAAB "Dishwasher ..checked dishwasher operation checked console and cycle selection ,some cycles won't light up and can't select ..took panel off and cleaned wire ribbon harness ,,all good ,,,still won't work. Ordering new console overlay and panel .; ordrng 1 WPW10558072 (OVERLAY) and 1 WPW10558074 (CONSOLE) and 1 WPW10567589 (CONTROL BOARD )"
REFRIGERATOR KITCHENAID KRFF507ESS01 Ff evap iced up thermistors all check ok damper foam pushing left side of cover out some compressed foam so it sits just behind rear enclosure to allow evap cover to seal evenly thawed out evap all fans and drain ok 3way checks ok in test 4. Give 24 hrs for temps and additional for ice if happens again would suggest replacing 3 way valve and valve coil.
DRYER WHIRLPOOL WGD8500DC3 "Dryer needs the gas burner assembly,because it is just buzzing and also there was an Error Code of F4E3 restricted air flow which customer said they’ve already cleaned the vent please order part for customer ; ordrng 1 W11233069 (GAS BURNER ASSEMBLY )"
WASHER WHIRLPOOL WFW7590FW0 Found and removed items from drain pump. Stacked dryer back on unit. Installed drain hose and fill lines. Placed in closet. Ran a test cycle. All tested ok. No leaks. Office to bill for labor and service call only. $201.60
RANGE WHIRLPOOL WFG525S0HZ0 Stainless is pealing of the glass please order part for customer ; ordrng 1 W11249559 (GLASS ASSEMBLY )
DISHWASHER KITCHENAID KDTM354DSS5 Found drain hose clogged. The old drain hose was used from the old unit. There was no drain loop under sink. Installed a new drain hose. Ran a test cycle. All tested ok. Advised customer to secure drain loop under sink. The fill hose is very corroded. Advised customer it should be replaced with a standard fill hose; used 1 8269144A (DRAIN HOSE) from stock
WASHER WHIRLPOOL CAE2743BQ0 "Washer will need the coin slide,on less we can get the micro switch on it ,it’s bad please see Tim; O-emld tckt"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Ordered control w11131683 vadnais order panel w11116422 at whirlpool and ordered W11037340 handle at whirlpool panel is damaged and bowed handle is scratch and bent also tabs for control are broken causing it to not mount and just dangle between doors customer scheduled for 25th needs last call of day ; ordrng 1 W11037340 (HANDLE ) and 1 W11116422 (panel-cntl) and 1 W11131683 (CONTROL)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer stated ice in the bin was wet and water was dripping from the ice chute. She turned the refrigerator temp down and the problem stopped. No frost buildup on either evaporator, the ice box fan is running and temps were good. I bumped the refrigerator back up to the recommended setting. If issues come back please send out ice box fan and user interface."
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Tightened up the front leg brackets which is where the creaking was coming from. Also tipped unit on side and installed new condenser cover and clips on the unit. All checks ok. Left unit out for customer to clean behind and he said he would push back.
REFRIGERATOR JENN-AIR JFC2290REP00 "Mullion is not flipping closed very well. Flips back ok but when the door is closing, if resisting enough not to shut the door. Tried adjust legs a bit with no success so will need to replace the mullion.; ordrng 1 W11177238 (MULLION)"
RANGE KITCHEN AID KSEB900ESS0 "Getting f8e0 cooling fan speed error on the unit. Put into diagnostics and tested fan. With replay closed, fan wouldn’t move. Installed new fan in the unit and tested in diagnostics. Fan is now running correctly. Verified the repair with a 350 degree bake as well. All checks good."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed new gasket from the upper seal on the ice bin compartment. Also replaced the mullion. Found that the ice chute was unable to close all the way due to some insulation from filling the door coming out into the chute. Took off flapper assembly and trimmed off the insulation. All checks good and the ice door is sealing correctly now. That should keep the ice from melting and the frost from building up below.
RANGE WHIRLPOOL WFG745H0FS0 "Bake and broil not operational gas valves not energizing found mouse has chewed up wires leading to gas coils shorting against cabinet and 2 wires hanging on by threads. Repaired wires and wrapped with electrical tape for now until we can get back with harness to repair customer paying 80.90 labor, parts shipping tax 151.96 customer paid in full with check 2274; ordrng 1 SHIP (SHIP) and 1 W10519951 (harns-wire)"
DISHWASHER AMANA ADB1500AWB Customer recently had a garbage disposal installed. Plug wasn’t removed from the disposal. Removed plug and all checks ok.
DOUBLE OVEN WHIRLPOOL KODE500ESS02 Received part damaged. Took pictures. Ordered another part; ordrng 1 W10861504 (BLOWER)
REFRIGERATOR KITCHEN AID KRFC300ESS01 Damper motor is running extremely loud. Will need to replace the damper control to fix the issue.; ordrng 2 WPW10594329 (control)s
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Ff thermistor tested at 9.7kohms. Check ok. Customer still have issues with product freezing. Checked the board according to the service pointer and it is not the most current version. Will need to order the most current version of the control.; ordrng 1 W11223731 (CONTROL)
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Error code on the unit for e5 which is the ice box therm is satisfied but not the Ice maker for three hours. Installed new ice maker in the unit which should fix the thermistor issue for harvest. Ice mold was full and line clear on arrival and optics working correctly. Ice forming on back wall and inbetween rear adapter and ice box ASSEM. Tab broken on ice box assembly to rear adapter so will need ice box assembly and rear adapter kit to replace seals and broken parts and prevent ice buildup. Office to contact once parts will be available for reschedule.; ordrng 1 W10864518 (adapter) and 1 W11242954 (ICE BOX ASSEM)
WASHER MAYTAG MVWB765FW1 "Washer replaced lid assl..ran and tested operation.,all working good warranty ."
WASHER MAYTAG MVWC6ESWW0 "Washer ...checked washer operation washer ..is draining and spinning good .washer in all cycles fills and agates at the same time ,.water Senser switch is bad ..est parts and labor $286.41 ..customer declined est for now ,"
WASHER WHIRLPOOL WTW7500GW0 "Washer ,,,,checked washer operation ,ran test cycle error code f7-e9 code ,,locked rotor ,,checked rotor on motor and basket all good ,rotor tight ,and good ,ran cycle and checked agate and spin cycles ,,,all checked good and all noise is normall on agatation ,all normall sound for this washer ,possible overload ,otherwise all normall sound ,"
WASHER WHIRLPOOL CAE2745FQ0 "Washer......checked washer operation,,ran test cycle ,,,checked no error codes in control ,,,,,ran thru test cycles and all worked great in test water draining and spinning good ,tested and ran cycle ....all working good spinning great full spin checked good ,,recalibrated and ran ,,,spinning fine now ,unbalanced load in washer or overload ,"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new left hand door and transferred components. Pulled unit out on paper and masonite pad provided by cust and changed valve in back. Leak tested, all good. Now water dispensing normally. All ops good"
DRYER WHIRLPOOL WED90HEFC0 "Installed parts, releveled unit now sounds normal, heating ok"
WASHER WHIRLPOOL WTW4855HW1 "Put into spin cycle, shaking found to be normal, inst cust not to fill more than half full, no heavy comforter sets"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Freezer light and side lights in tef not coming on. Cust said freezer light went out first then side lights would be flickering, then finally went out completely. Removed freezer LED and check3d connection, good. Ordering freezer LED and new LED board; ordrng 1 W10830288 (LED SUPPLY) and 1 W11126053 (LED LIGHT)"
MICROWAVE KITCHENAID KHMS2050SSS2 "Door arrived damaged, not much in the way of packing material. Both door cam actuators broken off. Need to teorder, cust will inspect new door on arrival; ordrng 1 W10282802 (DOOR)"
OVEN WHIRLPOOL WFG550S0HV0 "Installed dis board unit now heating ok, checked preheat to 325 ok convection working as well , inst cust on getting anti tip device installed, inst cust on first time use burn off"
DRYER WHIRLPOOL WED75HEFW1 Blower housing loose causing vibration against the bottom of the cabinet. Operation tested good after adjusting and adding sound dampening material.
REFRIGERATOR KITCHEN AID KRFC300ESS01 Installed new freezer door and transferred components. Door closing and sealing properly
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed new bracket for upper freezer basket. Installed basket, now extending and retracting fully. Door sealing properly"
WASHER AMANA NTW4605EW0 "Motor fault, long fill, lid switch, found motor running ok calibration and diagnostics, need to replace control, motor and cap for motor fault, also found beads from water softener in valve plugged up cold valve, plumbing needs to get fixed before parts install, customer to call into office after plumbing get scheduled and fixed, lines needs to be flushed also, rehooked up water no leaks; ordrng 1 W10889172 (motor-drve) and 1 W11038689 (VALVE ) and 1 W11116498 (CONTROL ) and 1 W11158830 (CAP)"
DISHWASHER WHIRLPOOL KDTM354DSS4 "Unit had not been latching properly- Adjsuter door striker on tub - gain had customer chec Latch working correctly, ran diagnostics, no errors, completed cycle, all ops good"
MICROWAVE WHIRLPOOL WMH53520CS6 "Customer said whole panel went blank, interior light out, unit now working ok upon arrival likely switches or control related issue ordering both along with fuse, kit backordered office to follow up; ordrng 1 W11100597 (CONTROL) and 1 W11244490 (KIT) and 1 WPW10531156 (filter)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cust complaint none of the interior lights working. Checked and found all three light switches were taped shut. Removed tape and all lights now working
DRYER WHIRLPOOL WETLV27FW0 No one on site Travon to call into reschedule ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Installed new evaporator, dye drier and charged with 4.16 ounces of r134a. Customer will give it 24 hours to cool down."
WASHER WHIRLPOOL WFW75HEFW0 F5 e4 No water detected entering the machine. Flood safe hoses will not reset. We put the old hoses back on and ran a test cycle. Operation tested good.
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Pick up part do to unit not frosting up anymore
REFRIGERATOR MAYTAG MFI2269FRZ02 Check fridge over for issue with moisture forming at mullion heater and found mullion not flipping closed completely. Lube heater assembly and doors are sealing properly now.
REFRIGERATOR WHIRLPOOL GD25DIXHW02 "Air diffuser in ref broken, cover also broken. Ordering damper and cover, cust paid in full; ordrng 1 2152019 (COVER) and 1 WPW10151375 (DIFFUSER)"
MICROWAVE MAYTAG MMV1174FW0 "Replace door switch’s on microwave and verify unit is working properly at this time. W10269457, w10269458, w10269460"
DISHWASHER KITCHENAID KDFE104DSS5 Check dishwasher over for issue with detergent door gasket pulled out of channel . Was able to remove door and reinstall door gasket and works properly now.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Ref evap frosted up, thawed evap. Checked thermister, looked good and in proper position. Evap fan not running at full speed and making a whining sound. Also found evap cover not sitting properly, bowed in middle. Ordering evap cover and evap fan motor; ordrng 1 W11087438 (EVAP FAN) and 1 W11188493 (EVAP COVER)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Check freezer door over for issue with frost and found top gasket not sealing tightly. Warm gasket and reform and now door is sealing properly.
RANGE KITCHEN AID KSEG950ESS0 Main control board assembly was bad I replaced it ran unit for awhile checked and tested ok completed
DRYER MAYTAG MDE7400AYQ Dryer only has 120v one leg not getting 230v across customer needs an electrician to fix her problem
DRYER WHIRLPOOL MGDP575GW0 I replaced drum assembly ran dryer for awhile checked and tested ok completed
REFRIGERATOR MAYTAG MFT2976AEW02 Fresh food evaporator frosted up. Found the thermistor loose and corroded. Needs new harness with thermistor. Customer paid in full.; ordrng 1 WPW10277799 (THERMISTOR)
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Unit cooling fine 38 degrees no signs of water dripping today and non on floor customer states has not leaked since last Thursday. Noticed left corner of door was not sealing some adjust screw for door release pedal seemed to be keeping door from shutting properly adjusted screw in some and now door sealing
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Installed valve unit still leaking inspected water line and was scratched and marked up for the first inch or 2 cut out bad section now no more leaking checks ok
MICRO/OVEN WHIRLPOOL GSC309PVS02 Found main control failure. Control NLA
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Check fridge over for issue with slow ice production and after running diagnostics and verifying ice maker is functioning properly and door optics check out ok and their was no error codes I found ice box fan speed to be running slower then normal. Power cycle fridge and fan speed was running at normal speed now. Recommend office keep call open for several days in case ice production is still a issue. Found no issue with water pressure or temps in the freezer or fresh food section.; saved tckt
DRYER MAYTAG LDG8416AAE Found gas coil failure. Installed a new coil kit. Ran a test cycle. All tested ok ; used 1 279834 (DRYER COIL KIT) from stock
OVEN MAYTAG MER6600FZ1 Installed new door front sent. Tested ok
RANGE MAYTAG MGR6600FZ0 "Found the outlet that the unit is plugged into, shares a circuit with the bathroom, that has a GFI in line. Called tech line with the findings. Techline documented findings. They advised customer to have a dedicated circuit installed for the range. No further service until the circuit is dedicated. Customer was not accepting of the advise given and still wants unit repaired. Tim will send the customer a note"
WASHER WHIRLPOOL MVWB765FW1 Found fill valve failure. Squealing on the cold side. Installed a new fill valve. Ran a test cycle. All tested ok. No leaks; used 1 W11165546 (VALVE) from stock
REFRIGERATOR MAYTAG MFF2258VEM9 Needs ptrap drain kit also suggested customer get water supply valve replaced Which is a saddle valve as ice cubes are too small and jamming in icemaker customer would like 30 min call ahead; ordrng 1 W10619951 (drain tube)
DISHWASHER JENN-AIR JDB8700AWP1 Installed vent and tested unit. Unit ran through test with no issues. Unit is now operating correctly
REFRIGERATOR MAYTAG MRT118FFFZ01 "Data logger showing consistent temps of 20 to 30 degrees and rise to 40 assuming defrost called Techline thermistors check ok advised to replace with a different control than previously ordered and remove 4 blade fan with 5 SR# 7723029035; ordrng 1 2163777 (blade,evap.fan) and 1 w11223735 (CONTROL BOX)"
MICRO/OVEN KITCHEN AID KEMS308SSS05 Installed mag and inverter all tests ok heating fine now wave guides check ok as well
DISHWASHER WHIRLPOOL WDF330PAHW0 Separated drain hoses. Drain loop is clear. Removed drain hose from air gap and blew through it. Drain hose is clear. Possibly air gap is clogged. Returning parts. Maintenance will service air gap
MICROWAVE WHIRLPOOL WMH53521HZ1 "Main control board arrived damaged, visible damage to box, got squished and several components broken on board. Other parts look good. Reordering main board; ordrng 1 W11182110 (CONTROL)"
DISHWASHER WHIRLPOOL MDBH979SAB1 "Found bad door gasket causing to leak at corners. Need to order W10300924V gasket 59.06 ship 12.00 and service call 97.95 customer states he will install himself collected 174.25; ordrng 1 W10300924V (door seal), used 1 Ship (Shipping/Handling) from stock"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "I replaced control board ran dishwasher through diagnostics there there was no error codes, but unit is missing one of the long screws depending on my day I can pick up one from Dey and back at the end of the day ; ordrng 1 WPW10348413 (SCREW)"
MICROWAVE MAYTAG MMV5219DS1 "Microwave lower bulb sockets is burnt out,bulb is damaged,relay on the control board is is not working right please order parts for customer ; ordrng 1 8206232A (BULB) and 1 W10210871 (LAMP HOLDER) and 1 WPW10686546 (ELECTRONIC CONTROL )"
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Gasket on top of ice chute on ref door not on correctly, not sealing properly so allowing warmer air into ice bucket. Causing ice in bucket to clump together. Reattached chute seal and verified it is sealing properly. All ops good"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "No motor movement, no heat error, in diagnostics, found bad motor, sump needs to be replaced ; ordrng 1 W11087376 (SUMP)"
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Rear screw on the ice maker was not holding maker in the right location so it was tipped forward. This was causing water to drip out of front of mold during fill into ice bin. Fridge also had a fair tilt forward. Put the ice maker ASSEM in correct location and tightened screw. Also adjusted fridge legs to help doors close and keep mold closer to flat. Ran ice maker through cycle and no drips out of mold.
OVEN JENN-AIR JJW3830DS02 Installed new oven front for the upper oven to replace the hinge that was missing a bumper. All checks ok on the new door. No other issues noted.
STACKPAIR WHIRLPOOL WET4027EW1 Said washer was sitting full of water and there was a burnt smell coming from it when the problem happened. Found sweatshirt string wrapped around agitatior- Possibly overheated the motor. All checks ok while testing with load of towels after removal.
WASHER WHIRLPOOL MVWB765FW2 Installed new main control in the unit and ran through a recalibration and diagnostic test. All checks good and is working correctly once again. Tried to start cycle and it started right up.
MICROWAVE WHIRLPOOL WMH31017HS2 I replaced microwave door assembly ran it for awhile checked and tested ok completed
DISHWASHER KITCHEN AID KUDE20IXWH9 I ran dishwasher for awhile checked and found out that customer is using lots of soap I ran some salt through a short cycle to get ride of the suds checked and tested ok completed
WASHER WHIRLPOOL WFW75HEFW0 "Washer ....replaced main control board ,,,tested operation and all working good ,"
ELEC DRYER WHIRLPOOL GEW9250PW "Dryer ...checked dryer operation..dryer is noisey when drum is turning ,squeaking noise ,,took dryer apart and found bad idler pulley on belt ...replaced idler pulley 279640 from truck stock .ran and tested operation all working good ,now ; used 1 279640 (IDLER PULLEY) from stock"
WASHER MAYTAG MVWC565FW1 "Washer ...checked washer operation .rest washer ,,won't run ..just motor hums ,,checked under washer and found wire harness and connection on capacitor are bent and broke ...replaced capacitor w11158831 from truck stock .ran and tested cycle and operation ,,,all working good now .; used 1 W11158831 (CAPACITOR) from stock"
GAS DRYER WHIRLPOOL WGD8500BW "Dryer ...checked dryer operation ..dryer is noisey squeaking and knocking ...drum support rollers are good ,..found idler pulley assl is worn and bad ..replaced idler pulley assl ..ran and tested all working good ,"
DISHWASHER KITCHENAID KUDS30IXSS7 "Dishwasher ...checked and upper rack is falling down .wheels rollers broke ,raplaced rack adjuster kit ...and cleaned spray arms and filter ,"
REFRIGERATOR MAYTAG MFI2269FRZ02 Check icemaker over for issue with not making ice and at time of service it has been working properly. Customer stated that it started making ice four days after they had inspected icemaker and had checked for any jams or stuck bail arm. I did not find any reason for failure to make ice and have instructed customer next time check it over and power cycle unit at wall outlet or breaker box . If starts making I then we know it’s a software issue with control board .
WASHER WHIRLPOOL MVWP575GW "Found motor fault, speed sensor fault, lid unlock fault and shifter fault, unit draining okay, lid lock ok, found shifter not shifting, motor humming but not turning, unit needs new cap, motor, and actuator ; ordrng 1 W11212745 (ACTUATOR ) and 1 W11222082 (MOTOR) and 1 W11227944 (CAP)"
COOKTOP WHIRLPOOL WCC31430AW00 Rear left element is not formed very well so the coils is about a quarter to three eights above the bracket causing a good size rock. Customer was concerned about movement of the receiving adapter but this is normal as they need to pivot to take out the elements. Sending new element to customer for her to install and that should fix the rocking issue with the element. All checks good on receivers and heating patterns.; ordrng 1 WPW10345410 (elmnt-surf)
FREEZER WHIRLPOOL WZF79R20DW03 "Installed new icemaker and new water line and fitting on back. Cycled icemaker, fill normal, no leaks. All ops good"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Doors not closing properly, adjusted leveling legs so mullion contacting actuator at top correctly. Now doors closing and sealing"
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Cust hearing a popping sound periodically, and also getting some discoloration on inside liner of freezer doo4. Discoloration is some type of buildup, not discoloration of the plastic itself, it can be wiped off. Told cust about cleaning regularly and also about different noises these units can make. Temps good, cooling normally, fans and comp running fine"
RANGE WHIRLPOOL WFE550S0HZ0 "Unit heating but not getting fully up to temp. Pulled unit out and checked terminal block, found unit miswired and connections loose. Reconnected wires to proper terminals and ran unot up to 450. Unit got almost all the way. Calibrated temps up ten degrees. All ops now good"
REFRIGERATOR WHIRLPOOL MFI2570EZ06 "Cust was supposed to call and cancel because they got the old mullion back on. Checked and it is secure and functioning properly. Took new mullion, will return"
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 The fridge with seal issues is a Frigidaire located in basement. Warner stallion set up call for the whirlpool in the kitchen but had it wrong. Both fridges were bought from same location same time. Customer will need to call Frigidaire for service or Warner stallion to come out.
REFRIGERATOR AMANA BX21VC Customer had canceled call over the weekend because fridge is working properly now.
REFRIGERATOR WHIRLPOOL GI6FARXXF06 Install new icemaker do to part failure and verify icemaker cycled and filled with water.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Install all parts ordered and power cycled unit and verify icemaker cycled and filled with waster.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Ref evap iced up. Removed bins, air tower and evap cover. Thawed evap partway, did not finish because amount of water would likely overflow drain pan, will have to finish on return. Evap cover not sitting properly, bowed out in middle. Ordering new evap cover, evap fan w/ harness and damper which is solidly iced up.; ordrng 1 W11087438 (EVAP FAN) and 1 W11188493 (EVAP COVER) and 1 WPW10248595 (DAMPER)"
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Handle came scuffed up and door is stainless not black need to reorder ; ordrng 1 LW11025561 (DOOR) and 1 W11172792 (HANDLE)
DISHWASHER WHIRLPOOL WDT750SAHV0 Left side of front leg was not leveled I re-leveled dishwasher checked and tested ok completed
DISHWASHER KITCHEN AID KDTE704DSS0 Control panel was bad I replaced it ran dishwasher through diagnostics there was no error codes checked and tested ok completed
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Installed new dye drier and charged with 3.7 ounces of r134a. No strange noises today.; used 1 WPW10143759 (DYE DRYER) from stock
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Installed new door. Operation tested good.
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Fill tube frozen. Operation tested good after defrosting.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Installed new fresh food door.
WASHER WHIRLPOOL WTW8540BW1 Installed bearing kit ordered. Ran an auto test and high speed spin cycle. All tested ok.
DISHWASHER WHIRLPOOL WDF330PAHS0 No water entering. Found float stuck in the up position. Seated float. Ran a test cycle. All tested ok
DRYER MAYTAG MGDC465HW0 Found and removed a chipmunk from the blower wheel duct. Reassembled unit. Ran a test cycle. All tested ok
RANGE JENN-AIR JIS1450DS1 Same issue as last time. Wrong ribbon and relays. I took pictures of both boards so parts research can compare them. Need to send off to research again.; ordrng 1 W11100726 (CONTROL)
WASHER WHIRLPOOL WFW75HEFW0 "Found an error code for f3-e1, water level system error. Cleared error code. Ran an auto test. All tested ok. Ran a 2nd auto test. All tested ok. Tenant is using Purex Crystals. Which is a softener. Which most likely causes the detergent to foam more."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 The freezer LED module is bad causing the left and right hand fresh food LEDs to act up. Needs new LED module in the freezer.; ordrng 1 W11126053 (LED MODULE)
RANGE WHIRLPOOL WFG320M0BW2 Installed regulator ordered. Not tested as unit is not hooked up to gas yet. Advised customer to have all gas connections leak tested when gas is hooked up to unit
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Check unit over for cooling issue in fresh food section and found Evaporator blocked with ice causing it not to cool . Defrost fresh food evaporator and replace defrost thermistor and zip tie in place.; used 1 WPW10277799 (WIRE HARNESS) from stock
WASHER WHIRLPOOL WFW87HEDW0 Shipping bolts in unit removed all test ok
REFRIGERATOR JENN-AIR JF42NXFXDE02 Track travel and alignment to cabinet is right on with one another. When measuring frame to cabinet opening right side of unit is in cabinet about 6 or more mm in farther than left unit will have to be aligned and adjusted to square unit with cabinet opening and adjust wood door panels to adjust f ok there no parts needed showed contractor findings homeowner not home
DISHWASHER KITCHEN AID KDTE104DSS1 Unit not filling went into diag had 6-4 for float switch found switch not plugged in all the way pushed in secured unit now operational fills normal and wash
REFRIGERATOR MAYTAG MFF2557HEB Comp locked up would need comp discharge tube and grommets quoted 325.70 labor 97.95 diag parts shipping tax 906.44 customer declines
RANGE WHIRLPOOL WFG505M0BS2 "At arrival, customer was cooking with 2 large griddles covering all burners. Unit was very hot. Will have to reschedule. No one available that speaks English. Felipe will contact customer to reschedule. Advising on the day of service not to use the cook top or oven; saved tckt"
DISHWASHER KITCHEN AID KUDE20IXSS9 Found drain hose leaking. Most likely a mouse chewed it. AIG covering trip. Customer to pay for part and labor. Labor $139.95. Part on truck. No money collected; schdld next appmnt for 10/10 WED !
HOOD WHIRLPOOL WVW53UC0FS1 Could not remove duct due to how it was installed. Will need 2 techs to remove unit from the wall. Allow 60 minutes and 2 techs; schdld next appmnt for 10/16 TUE 8-10
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Ff was at 65 degrees on arrival and freezer was at -10 degree in freezer. Fan was completely encased in ice. Pulled off the EVAP cover and the rest of the EVAP looks perfect, I was only by fan. Possible the door was not closed all the way. Seals all check ok. Plastic thermistor is already installed and zip tied. Defrosted everything and fan came on with no issues. Noticed freezer drawer was rubbing on lower trim so adjust door up a little to keep it from rubbing. All checks good."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Part had a dent in the face on the upper middle part of the door. Customer is going to try to contact Home Depot and see if they will give them some money back on the purchase of the fridge instead of ordering a third door. May call us back to reorder door if they won’t do anything for them
DRYER WHIRLPOOL GGW9200LW2 WP8318281 valve assembly would be the recommended part. Customer was using the unit when they smelt gas. Turned gas back on and tested all connections and didn’t get any reading. It is possible the valve is intermittently sticking so the only recommendation we could make would be to replace the valve assembly. Customer is going to discuss with her husband to see if they want to repair or replace. If repairing will need to pull out washer to reconnect vent and unit will need to be vacuumed out so allow extra time.
RANGE JENN-AIR JER8885QAS Inner element tested open. Installed new element and tested OK. Unit is now functioning correctly.
DISHWASHER WHIRLPOOL WDP370PAHW0 "Installed parts, ran diagnostics through ok, no leaks, drains ok. Inst cust run vinegar 2-3cups once a month and scrap dishes clean before use"
RANGE IKEA IGS426AS0 Unit is arcing at times through harnss to cabinet will need main ignitor harness that has rubber insulation around it; ordrng 1 WPW10701462 (harns-wire)
DRYER MAYTAG LDG8424AAE Found idler wheel squeaking WP6-3037050 16.40 labor 85.90 ship 12.00 quoted customer to talk to husband about fixing collected 97.95
DRYER MAYTAG MDG9520BWW Found bad coils and flame sensor 279834 21.30 WP338906 39.36 ship 12.00 labor 85.90 customer to think about repairing unit collected 97.95
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Low charge on the system. Checked for any evidence of leaks and all the connections look good with the exception of the connection to the compressor. Big burn mark on the compressor like no heat blanket was used and it was torched for a while. Will need to install new compressor and uv dye drier and recharge system. Customer needs to leave by 2pm.; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor)
DISHWASHER WHIRLPOOL ADB1400AGW1 No fill installed new valve all test ok fill wash and drain.
RANGE KITCHEN-AID KDRP463LSS07 "Broil ok, bake ok, oven switch not working very well, becomes dislodged easily, needs to be replaced, quoted 106.64 for labor; ordrng 1 WPW10195934 (latch-door)"
OVEN WHIRLPOOL WFE550S0HV "Found right door hinge internally broken, door liner and both hinges need to be replaced, didn’t want to take down today to do any further damage to unit, will need to disassemble unit on range upon return , SHIPTOTECH as customer is going out of town, customer to call into reschedule ; ordrng 1 SHIPTOTECH and 1 WP9761344 (liner-door) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
STACKPAIR WHIRLPOOL WET4027EW1 "Dryer ,,,checked dryer operation ...dryer not heating ...checked voltage 240volts to dryer ,,,checked thermal fuse and thermostat ,both ok .checked and found thermal cut out is bad shorted ,replaced thermal cutout 279769 from truck stock ,,,and repaired and reconnected vent ,ran and tested all heating good now ,; used 1 279769 (THERMAL CUT OFF) from stock"
WASHER MAYTAG MAH5500BWW "Found rubber backing from rug stuck in pump hoses cleared and tested still no drain. Need to order WP25001052 131.30 is at souix falls wp22003262 18.27 at vadnais 12001807 23.03 at vadnais. Ship 12.00 call 97.94 labor 145.95 total 442.11 customer scheduled for Monday ; ordrng 1 12001807 (hose) and 1 WP22003262 (hose- tub) and 1 WP25001052 (pump-asm), used 1 Ship (Shipping/Handling) from stock"
RANGE WHIRLPOOL WFC310S0ES1 "Found burnt and melted terminal on left front burner need to order 814399 at vadnais and WPW10259865 also at vadnais. Customer scheduled for Friday ship parts to tech this is a townhome residence and front door is not the easy to find ; ordrng 1 814399 (receptical,surf.unit) and 1 WPW10259865 (elmnt-surf)"
REFRIGERATOR KITCHEN AID KFIS29PBMS02 Check unit over for issue with freezer fan noise and cooling . Check temps and freezer was at -1 degree and fresh food was at 35 degrees. Freezer evaporator fan motor was rubbing on ice and causing a lot of noise. Pull back panel and clear the ice buildup away. Not sure if ice was caused by the door not getting shut tight or a deeper issue. Recommend customer look into the extended warranty do to age of unit.
MICROWAVE WHIRLPOOL WMH53520CS5 Found faulty board again was able to get unit to turn on but shuts right back off. Checked wiring and shorting out board. Order W10907910 harness at Green Bay w11100597 control at souix falls. Scheduled for monday ; ordrng 1 W10907910 (harns-wire) and 1 W11100597 (cntrl-elec)
DRYER MAYTAG MEDB835DW4 Tested unit and it tested bad for all dryers pulled dryer out with venting still connected and tested good for gas poor for electric dryers disconnected vent and unit tested good for all dryers ran for 10 mins with vent disconnected and no af error was ever present customer stated that af appears 5-10 mins into cycle. There is a problem in the venting somewhere wether it is to long of a run of just a clog somewhere advised to call vent wizard
RANGE WHIRLPOOL WFG530S0ES1 Not all parts have arrived need to call Cust. To reschedule ; O-emld tckt
DRYER WHIRLPOOL WGD8500BW0 Found door strike faulty per customer I moved extra strike from other side of door to the closing side and tested collected 45.00
DISHWASHER KITCHEN AID KUDA230YWH1 Found unit leaking from wash motor per customer unit is from 1992 and doesn’t want to fix collected 97.95
DRYER KENMORE MISSING Checked venting tested bad for electric dryers which this one was electric disconnected venting to prove that was the issue and tested again came back good for all dryers customer to fix venting
DOUBLE OVEN KITCHEN AID KEBS207BSS Tested upper oven preheated to 400 temp gauge was at 400 exactly let elements cycle and upper is operating properly lower oven is way off by 85 degrees temp sensor ohms out correctly put unit in diagnostics and found control error. Need to order W10570057 714.16 service pointer W10585108A replace control also. Customer would like to see if mfg will cover part cost. Collected 97.94 need to call and reschedule call when we have answer from mfg part cost 714.16 labor 85.90 and ship 12.00
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Found noise is coming from damper need to order W11164593 part is at souix falls ; ordrng 1 W11164593 (DAMPER )
WASHER AMANA NTW4516FW3 "Washer ....checked washer operation...ran washer cycles and tested water level ..checked deep water and auto sensing ,,,both checked normal water level for this washer ..manual says on normal cycle deep water still senses water level ..also instruct customer clothes have to be in basket when starting cycle to get proper water level .all working normall ."
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Received pantry UI and installed, no change. When pantry UI unplugged everything works, all ops good, UI display works properly, but when either new pantry UI or old one installed then lights and display not functioning. Issue lies with either the pantry door or the wiring harness. Quoted cust for these parts, he did not want to go any further. Removed new pantry UI and installed old one without hooking up connec5ions, all ops working, per Mark refunded $412.72 to cust, paid for trip and labor with shipping"
MICROWAVE KITCHENAID KMHC319ESS4 Picked up parts
REFRIGERATOR KITCHENAID KRMF706ESS01 "Both sections are cooling. The ice maker is not producing ice and there is moisture on the facia. The ice box fan wasn’t running and there was an e5 ice maker error code. The ice box fan is pulsating in diagnostics and the ice maker motor is very loud. The facia heater tested good. Needs new ice box fan, ice maker, user interface and control.; ordrng 1 W10846539 (ICE BOX FAN) and 1 W10894103 (USER INTERFACE ) and 1 W11188383 (ICE MAKER ) and 1 WPW10675033 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Moisture on top of the freezer gasket even with the mullion heater on. I raised the freezer door, sealed the top of the freezer liner and added perma gum in behind the freezer gasket to get it to stick out. Customer will keep an eye out for moisture.; used 1 482338 (SILICONE ), and 1 WPW10688359 (SEALER) from stock"
REFRIGERATOR KITCHEN AID KSBS25INBL00 "Icemaker failed, module broke. Installed new icemaker, cycled and filled normally. Cover for icemaker broken, ordering part to cust, they will install; ordrng 1 WPW10185438 (COVER ICEMAKER)"
REFRIGERATOR MAYTAG MFI2570FEZ06 "Installed new control, user interface and damper control. Customer will monitor temperatures."
DISHWASHER WHIRLPOOL MDBH965AWW Only 1 button responding on the control panel. I checked the ribbon connector at the board but did not find anything out of the ordinary. Would need new control panel. Customer is going to shop for a new machine. It would not be cost effective to put a new panel in this one.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Installed new compressor and charged with 5 ounces of r134a. Operation tested good.
REFRIGERATOR MAYTAG MTB2254EEB01 Check unit over for cooling issues and found freezer evaporator fan motor failed. Replace fan motor and verify now working properly.; used 1 WPW10189703 (EVAP MOTOR) from stock
WASHER WHIRLPOOL WTW5500XW0 Lid switch fault on unit and lid wouldn’t close without pushing down firmly. Installed new lid lock ASSEM on the unit and all checks ok and is working correctly. Lid closes without having to press.; used 1 W10404050 (LID SWITCH) from stock
WALLOVEN WHIRLPOOL KEBS208SSS02 Customer stated both ovens running cold and a few times a year enter meat probe temp pops up. She will have to reset the breaker to get the probe to go away. Customer has never used the meat probe. I set both ovens to 350 and when they reached preheat temp they only got as high as 340. They continued to drop and both stalled out at 315. I could hear the relays clicking on the board but they would shut off right away. Elements tested good. Needs new control board. Quoted 106.65 for labor.; ordrng 1 WPW10119142 (CONTROL)
MICRO/OVEN KITCHEN AID KEMC378KSS01 Turntable motor was now not working at all. Installed new turntable motor in the unit and tested. Unit is heating correctly and turntable is working once again.
DISHWASHER KITCHENAID KDTE234GPS0 Installed retainers on the lower kick plate and then snapped into place with no issues. All checks good and panel is secure.
DRYER WHIRLPOOL WED75HEFW1 "Ran some test on the dryer and was found noisy idler on unit- was able to lubricate it- sounds better, Customer going to monitor and record if issue comes up again."
DISHWASHER KITCHEN AID KUDS30FXSS5 Used clips which were ordered as extra on job #219235. Original install had no clips so the unit would be pushed behind the cabinet and cause the door to bind and not close. Installed clips on both sides of the unit and secured. This will keep the unit in place which will prevent it from leaking.; used 2 WP8269145 (BRACKET) from stock
RANGE WHIRLPOOL WGE745C0FS00 I replaced door glass assembly recalibrated oven for customer it for awhile checked and tested ok completed
OVEN WHIRLPOOL WOS51EC7AS04 "I called tech line spoke with Dustin file # 7723160109 he documented the hotness of the oven, and transferred me to the safety team and I spoke with Linda she’s going to cal the customer and take care of the problem completed"
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Picked up damaged door from in front of garage.; saved tckt
RANGE WHIRLPOOL WFG745H0FS1 Know for the rear right burner has the paint wearing off. Will ship the customer a new knob to install on the unit.; ordrng 1 W11122880 (KNOB)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer is having issue with the dispenser in the door dripping a few times after they use it to fill a glass. It is then dripping down onto door and floor. Will replace the water valve Incase it’s not shutting the way it’s supposed to and causing a drip afterwards.; ordrng 1 WPW10179146 (valve-inlt)
WASHER WHIRLPOOL WTW5000DW1 Controls all seem fine. Tried to run through recalibration and motor would just hum and not turn. Checked below and the connections to capacitor were pretty bent. Bent back and then the motor worked. Will need to replace capacitor since there is likely a loose connection from bending.; ordrng 1 W11158831 (CAPACITOR)
WASHER MAYTAG MVWP575GW0 "Pipes are hammering upon valve opening and closing, washer valve is working as designed, customer not happy with unit, cust had plumber out to install hammer offs but plumbing still hammering, many places of plumbing is not anchored with hangers or secured, this is adding to the pipes shaking, high water pressure causes this issue, this is a plumbing issue, unit is working as designed"
REFRIGERATOR MAYTAG MFC2062FEZ01 Freezer door got off track. Operation tested good after defrosting and resetting the door. I instructed him on how to reset the door if it comes off track again.
MICROWAVE WHIRLPOOL WMH31017FS0 Microwave needs door switches not the board I don’t have switches on my truck please order parts for customer ; ordrng 1 W10269458 (MICRO SWITCH ) and 1 W10269460 (MICRO SWITCH ) and 1 W10727360 (MICRO SWITCH )
RANGE WHIRLPOOL WFG505M0BS2 "Found door around trim dislodging from glass, door front needs to be replaced, frame is fine called tech line to report got Sr#7723159012, 393, 340, 393, 334, 391, 333, Found for temps avg 364 adjusted accordingly, customer to call into schedule door repair; ordrng 1 W11176456 (DOOR)"
WASHER MAYTAG MVWX655DW1 "Unit slipping bad in spin, tipped unit back, Found gear case leaking oil, belt slipping on cam, basket and hub is stripped out, wash plate seized onto shaft, with whirlpool covering gearcase and basket repair cost 441.78, charged for trip, customer wants to follow up with Whirlpool, extremely disappointed with product, DONOTORDERPARTS yet, pvr is estimate only for now, quoted 135.95 for labor; ordrng 1 DONOTORDERPARTS and 1 ESTIMATEONLY and 1 W10528947 (hub) and 1 W10721967 (cam) and 1 W10752719 (basket) and 1 W10902814 (WASHPLATE ) and 1 W11035751 (GEARCASE) and 1 WPW10006384 (belt)"
DOUBLE OVEN WHIRLPOOL KODE500ESS02 "F2e1 error code in history, fans working okay, needs console replaced; ordrng 1 W11086141 (CONSOLE )"
DISHWASHER WHIRLPOOL WDF760SADM0 No water entering. Found a piece of plastic under the float. Removed plastic. Ran a test cycle. All tested ok
DISHWASHER WHIRLPOOL KDTE334DSS0 Installed all parts ordered. Ran a test cycle. All tested ok. No leaks
WASHER WHIRLPOOL WTW4816FW2 Found valve leaking. Installed a new fill valve. Ran a test cycle. All tested ok. No leaks
WASHER WHIRLPOOL WTW4815EW "No error codes found. Ran An auto test. All tested ok. Ran a deep water cycle. Unit is filling to its fullest capacity. Above 1/2 tub. Advised tenant there is no adjustment that could be made and if a new control was installed, it would be the same. Advised adjusting load sizes. Office to charge cc on file $97.95"
WASHER WHIRLPOOL WTW8800YW1 "Washer ....checked out washer operation ,washer noisey in spin cycle ..washer outer tub bearings are bad .,replaced outer tub bearings and seal ...ran and tested all operation ,all working good now ,; used 1 w10435302 (TOP LOAD BEARING KIT) from stock"
DRYER MAYTAG MGD5500FW0 "Dryer ....checked dryer operation ...dryer not heating ..no heat ....took dryer apart checked thermal fuse and stat ,power to ignitor but not glowing ,,found ignitor is bad and shorted ,,replaced ignitor assl 279311 from truck stock .,,ran and tested all heating and running good now .; used 1 279311 (IGNITOR) from stock"
WASHER WHIRLPOOL CHW9050AW0 "Found hot valve failure. Send part to tech. Office to bill customer ; ordrng 1 PARTTOTECH and 1 WPW10212598 (HOT VALVE), used 1 Ship (Shipping/Handling) from stock"
WASHER MAYTAG MVWB835DW2 "Found error codes 5-2, 5-1, 3-1, 5-3. Lid latch errors and pressure system fault. Cleared error code. Ran an auto test. During test. Unit shut down. Could not power unit up again. Ordered console, main control and lid latch. Main control is ETA TBA. Office to x part and schedule install with customer ; ordrng 1 W10810403 (LID LATCH) and 1 W10853910 (CONSOLE) and 1 W11112658 (MAIN CONTROL )"
DISHWASHER WHIRLPOOL WDP370PAHB0 Ran a test cycle. Found unit drains slowly. No items found in drain pump. Ordered hose assembly. Allow extra time for install; ordrng 1 W10842407 (HOSE ASSEMBLY )
MICROWAVE WHIRLPOOL WMH31017HW2 I replaced filter assembly ran microwave for awhile checked and tested ok completed
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Plastic between door hinge was not put back on so I installed it checked and tested ok completed
WASHER MAYTAG MVWC565FW1 Washer ...checked washer ..operation ...washer not starting .no lights .on panel ..checked and power to control board .no lights in board and no power out of board .control is bad ..ordering new control board .; ordrng 1 W11162438 (CONTROL)
GAS STOVE MAYTAG MGR6600FZ0 "Checked unit over for issue with oven ignitor clicking. Ran temp cycle to 400, oven lit on first snap of ignitor and got all the way up to temp. During preheat i did hear some popping noises as the liner expanded, this is normal. Oven turned off, then several minutes later it reignited. This is normal procedure for this oven, it has a direct spark ignition aystem. Found at 400 the oven is running about 15 degrees too cold, set calibration up 15 degrees. All ops good"
WASHER WHIRLPOOL CAE2745FQ0 "Washer ...checked washer operation washer working good in test cycle ,,error code f7-e8. F7-e7 error backer not full spin and actuator ,error .,,,,washer was unlevel and unbalanced ,,,leveled washer ,and ordered new actuator ,; ordrng 1 W11212745 (ACTUATOR )"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Cust says ref section not staying cold, freezer is good. Checked temps in freezer, at 8 degrees. Entered diagnostics and checked fans, thermisters and errors, all good. Ran test 4, getting good frost pattern. Suspect issue with control boards not sending proper voltage to 3-way valve, cust had bought and installed a user interface 6 months ago. Told them it is usually best to replace both boards at same time. Gave them estimate for boards and labor, they declined at this time, may consider getting new fridge because this is not the first time they have had trouble with it"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Ice box fan not coming on at full speed, getting ice in bucket melting and running down dispenser. Ordering ice box fan, main control board and UI assembly; ordrng 1 W10675033 (CONTROL) and 1 W10846539 (ICE BOX FAN) and 1 W10894103 (UI ASSEMBLY)"
REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Ref section not cooling but freezer at temp. Not getting much frost on ref evap. Ran diagnostic test 4, 3-way valve opening during test and getting good frost pattern but not getting anything coming into evap during normal cooling. Ordering main board and UI. Cust lost all food in ref section and is going to call WP to see if they can do anything; ordrng 1 W10843055 (CONTROL) and 1 W10849460 (UI ASSEMBLY)"
DISHWASHER MAYTAG MDB8959SFZ4 Customer is using off brand soap which is causing dishwasher to leak I instructed him ran dishwasher checked and tested ok completed
WASHER WHIRLPOOL WTW5000DW2 Door latch assembly was bad I replaced it with truck stock ran unit through diagnostics there was no more error codes checked and tested ok completed ; used 1 W10838613 (LID LOCK) from stock
REFRIGERATOR KITCHENAID KRFF507ESS01 "Ref evap frosted up, thawed evap. Found evap cover cracked, also found corrosion on def thermister. Evap fan and damper iced up. Ordering evap fan w/ thermister harness, damper and evap cover; ordrng 1 W11033168 (EVAP MOTOR) and 1 WPW10248595 (DAMPER) and 1 WPW10501260 (EVAP COVER)"
DRYER WHIRLPOOL WGD75HEFW0 "Found same noise, lint ok this time, found blower vibrating on bottom of unit, put spacer between bottom and blower, unit now sounds normal"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Right door not needed, return, installed left door for dent on left side, unit tested ok, cooling ok, dispenser ok, no leaks"
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Install new compressor and dye drier do to unit being noise during cooling cycle and recharge with 3.7 Oz 134a refrigerant. Power unit on and verify compressor is running and unit sounds normal at this time.
REFRIGERATOR KITCHEN-AID KSC24C8EYY02 Check unit over for issue with not cooling and customer noticed a spark at lower hinge section on freezer door . Found shorted wiring harness at freezer door harness causing a ark and shorted out main control board. Unit not cost affective to repair. Service call summited to kitchenaid for customer loyalty program.
REFRIGERATOR WHIRLPOOL WRS325SDAHZ00 Install new water filter housing and turn water on and dispense several glasses of water and no leaks seen at this time.
REFRIGERATOR MAYTAG MFC2062FEZ01 Install new air dampner control do to being noise again.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Check bottom of freezer door gasket do to some ice build up and gasket and door checked out ok. Heat up gasket and reform and customer will monitor for any further issues.
DISHWASHER KITCHEN AID KDTE334GPS0 Customer not home again ; saved tckt
REFRIGERATOR KITCHENAID KSC24C8EYY02 Installed new ff evap zip tie thermistor on suction line installed comp dye drier held vac and charged with 5.3 oz 134a unit cooling when left advised to give 24 hrs for temps
REFRIGERATOR KITCHENAID KRFC704FPS00 Unit has not been leaking anymore found customer had off brand no name filter installed that was manufactured incorrectly assume was causing leak no signs today customer stated has water filtration system so advised filter is not needed in fridge if so. Tightened handle water dispense is operational now
REFRIGERATOR MAYTAG MFI2266AES Hv board failure customer had a new board for unit wanted installed so installed programmed all operational now advised no warranty since part not purchased through us
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Won’t dispense ice gears not meshing Ice bucket not sitt8ng down all the way in door due to some ice build up in channel removed and now bucket sits normal and dispenses ice now. Went over all I did and what was found with terrie
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Check unit over for issue with no ice and found inner door liner bowed downward and not connecting with switch. Installed temporary shim until new door can be installed . Ordering freezer door and office will need to reschedule when door has arrived.; ordrng 1 W10910835 (dor-fip), used 1 WPW10221048 (SHIM) from stock"
DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated the unit washes and finishes a cycle with no problem on wash quality, it is just very loud. Started test and there was a lot of suds in the unit. Tested the water and it tested at 1.5gpg. This is pretty soft. Customer has the power cascade and also the cascade with dawn. The dawn cascade we have seen causing a lot of suds which can cause a pulsating sound on the motor. Talked about soap usage and adjusted the rinse aid setting down to prevent oversudsing. All checks good on test and sounds normal. Ran a few test to get the extra soap out of the unit."
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 Installed door checks ok but need to order door nameplate for customer.; ordrng 1 W11223753 (NAMEPLATE)
WASHER MAYTAG MVWX655DW1 "Washer ,,checked washer operation..basket is not spinning again ,basket slipping ,basket hub stripped out ,,checked and transmission shaft is worn ,,washer needs transmission and wash plate ,,est declined customer declined repair on transmission ,recall no trip charge .declined repair ,"
REFRIGERATOR WHIRLPOOL KRFF302ESS01 "The switch I ordered was wrong please order the correct part for customer, and i also found out that housing was also bad please order parts for customer ; ordrng 1 12002646 (LIGHT SWITCH ) and 1 WPW10277025 (LIGHT HOUSING )"
DRYER MAYTAG MEDB755DW2 Installed door switch ordered. Ran a test cycle. All tested ok
RANGE WHIRLPOOL WFG975H0HZ0 Wrong panel ordered needs manifold panel W11174678 not ui control panel trim w11165617.; ordrng 1 W11174678 (PANEL )
DISHWASHER KITCHEN AID KUDE20IXSS9 Found drain hose leaking. Installed a new hose. Ran a test cycle. All tested ok. No leaks; used 1 8269144A from stock
DISHWASHER WHIRLPOOL WDF330PAHS0 Installed vent gasket and cover due to leak coming from vent during wash cycle caused by bad gasket tested
DRYER WHIRLPOOL MEDB765FW0 "Unit dryness level was at 25% so I called tech line,and we increased it to 50% ran dryer for awhile checked and tested ok completed"
RANGE KITCHENAID KFGG500EBS2 I ran unit into diagnostics there was no error codes so I ran it through the self clean I was getting 200 degrees temperature unit is working fine customer needs to learn how to work the unit I instructed her check and tested ok completed
RANGE WHIRLPOOL WFE515S0ES01 I replaced both hinges ran unit for awhile checked and tested ok completed
OVEN WHIRLPOOL KODC304ESS00 Found thermal fuse failure. Ordered a thermal fuse. First call Saturday ; ordrng 1 W11025102 (THERMAL FUSE)
RANGE MAYTAG MER6772BAS Installed control board ordered. Ran bake 350 on both ovens. All tested ok
DISHWASHER MAYTAG MDB4949SDH3 There was 4 error codes 83 82 32 81 stored dishwasher runs for 2. Mins and stops unit has bad control and drain pump please order parts for customer ; ordrng 1 W10906430 (ELECTRONIC CONTROL ) and 1 WPW10348269 (DRAIN PUMP )
WASHER AMANA NTW4501XQ0 Found capacitor over heated and blew due to motor locked up. Quoted repair customer to buy new collected 97.95
WASHER WHIRLPOOL WFW72HEDW0 "I replaced control,and control panel,and door latrch assembly because there was a longer screws putt in it still I’m not getting 5v at control panel. Tim is sending Jim on Saturday to check unit ; used 1 WPW10443885 (DOOR LATCH MECHANISM) from stock"
REFRIGERATOR KITCHEN AID KRFF302EWH01 Found door was left open causing frost build up advised customer to make sure door shuts all of the way
WASHER WHIRLPOOL WTW8500DW4 "Washer ....checked washer operation ,,,ran washer test cycle and checked out complete spin cycle ,,,all checked normall and good ,,no noise in spin found can't verify any problem all working good now ,possible overload rubbing or seal was dry and rubbing ,all checked ok ."
DRYER MAYTAG MGDB765FW0 "Checked dryer operation ...ran auto cycle ,and found dryer is not sensing dryer shutting off ,,,,took dryer panel off and checked moisture Senser found wire harness off moisture Senser ...put wire back on terminal ...and shortened vent pipe ...ran and tested cycle operation .control time counting down good ,running good now ,"
WASHER WHIRLPOOL WFW85HEFC1 "Washer ,,,checked washer operation ,,,washer leaking tear in door gasket ,,,replaced door gasket bellows , ran and tested operstion all working good now ,"
WASHER MAYTAG MVWB835DW2 Board will start in diagnostics then it shuts off. Need to order control scheduled for Wednesday ; ordrng 1 W11112658 (cntrl-elec)
REFRIGERATOR WHIRLPOOL GX5FHTXVY09 "Defrost drain plugged, cleared out drain and installed p trap kit"
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Pulled unit out on pad and installed new main control board and UI assembly. Tested controls, all ops good, diagnostics tests all good. UI giving off audible tones now. Tested damper and fans, showed cust that noise levels now normal though damper may be starting to get loud. Cust will monitor"
WASHER WHIRLPOOL WTW4955HW1 Checked power had 120 going into board no power coming out need to order W11256105 Dey has 0 and whirlpool doesn’t show quantity need to call customer with eta on part and scheduling ; ordrng 1 W11256105 (CONTROL)
RANGE WHIRLPOOL KFEG500EBS2 "Installed new infinite switch and left front burner. Tested, burner now working properly, regulating from high to low"
WASHER MAYTAG MVWX655DW1 "Washer checked washer operation ,,lid not closing tight ,replaced lid switch assl...and adjusted and readjusted washer top ..so washer lid could close right .; ordrng 1 W111174121 (TOP) and 1 W11233067 (LID ), used 1 W10838613 (LID LOCK) from stock"
DRYER WHIRLPOOL WGD92HEFW1 "Found screen on out let of venting is clogged unit tested bad for all dryers there is a small hole on lint screen order WPW10516085 and send to customer to put in themselves I advised the, to remove screen since unit is on roof there really is no need for it"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Installed new freezer door. The ice buildup on the bottom was from warm air entering from the bottom of the warped door. Operation tested good after defrosting.