Local Reviews

Rated 4.8 out of 5 stars based on 738 customer reviews

Map of Maplewood, MN

Dependable delivery




Answered all my questions, very polite.


Map of Hopkins, MN

good service




I would have given a 5 but the machine still makes a funny noise. Since it still works, I guess this was the cheaper alternative.


Map of Big Lake, MN

Well done




Lukas was great to work with and very knowledgeable. Fast, but with a great attention to detail; from visit 1 to the repairs on trip 2 was never less than professional.


Map of Elko New Market, MN

Great technician Friendly and honest





Map of Owatonna, MN

Trusted service




Fast service, easy to set up appointment, serviceman explained issue thoroughly


Map of Little Canada, MN

Washer




This was the 2nd call I had to make for same issue, but this technician did find the issue.


Map of Saint Michael, MN

Lindsay




Great service!


Map of Plymouth, MN

Wow that was fast





Map of Minneapolis, MN

Thanks





Map of Minneapolis, MN

Dennis got the job done in a timely manner. Good attitude. He had the parts with him.





Great service




Very prompt and professional. Thanks Duane


Kristie




We needed a repair on a new washer. Having to fix a new washer is annoying, but Twin Cities Appliance was very easy to work with. Everyone I dealt with was friendly and they were able to get to our home quickly.


Great service




The tech new how to fix the house electrical but wouldn’t tell me.. I understand there side but it would have been a little more helpful.


Not great service, unfinished job.




The repairman was rude and “fixing” our issue with our fridge created more problems. The communication for how this will be resolved is still not clear. Frustrating with this being a brand new appliance.


Response from Twin Cities Appliance:

As we tried to explain, the resin from your water softener failure has released into the Refrigerator, causing the parts failures.


Washer repaired thank you.





Great experience





Great service




Mike T was great! Very knowledgeable and friendly!


Excellent service




The dryer was not hot enough. He came to check and find out the problem from the vent. We will try again to clean it but the weather conditions is not good to do it now.


Wonderful




Wonderful experience. Thx


Great Service Terrible Price




Service was great. The tech was on time, friendly and quick. Price was terrible. It cost $188 to replace a $5 part in a microwave that took 15 minutes to repair.


Leslie




Even though there was a nearly two month wait for the part, I was kept informed of the status on a regular basis. Once the part was available, the work was done promptly and I have no problems!


Great immediate analysis





TCA ROCKS!!




Never had anything other than awesome service from Nate or any other tech from TCA. The entire team is great.


Prompt, polite, efficient




Great service. On time despite overnight snow. Worked quickly and solved our problem. Highly qualified for the work he did.


Homeowner




Great service with no hassle! Thanks!


David




Excellent


++




Prompt, courteous, quickly diagnosed the problem and then fixed & tested it. Overall just great. I REALLY appreciated the technician tracking app, that gave me at least an idea when I could expect him - super helpful!


Intake valves replaced and washing machine is fixed!




Mike new what he was doing and worked very fast and answered my questions.


Stephan




Great attitude and great explanations.


great service




Nate came and took care of the problem first time.


great prompt service





Delay in part shipment




Delay in part shipment and weather resulted in multiple re-scheduled appointments over 5 days.


Great tech!





Super service !!!





Kevin





Great service





Very pleasant experience




Very knowable and quick to work


Efficient service!




Very timely with responses and very efficient and knowledgeable with work!


Spectacular Service




The service was prompt, very friendly, and knowledgeable. Great work.


Not Fixed




Item has not been fixed. Would appreciate followup


Fast turnaround




I appreciated that they could come out the day after I called.


Professional Quality Service at a Value




Jared Faber represents Twin Cities Appliance is the most positive way. Professional, friendly, knowledgeable, and does what it takes to do the job right. Great company and great rep.


Great




Very pleasant gentle man


Seriously great service!




Super nice guy with so knowledgable about appliances...he came prepared for anything and fixed my 15 year old microwave/convection oven like it was brand new again! Will definitely be calling them again if any of my appliances need fixing!


Couldn’t have asked for better.




Nate was fast and efficient. The automated systems for seeing how soon the technician will arrive are tremendous.


On time & friendly staff




Great overall experience


EXCELLENT CUSTOMER SERVICE!!!!!!!!!!!!!




Our technician Andrew (ANDY) was absolutely wonderful!! He was extremely knowledgeable about our dishwasher and resolved our issue quickly & efficiently!! This was our fist experience with Twin Cities Appliance Service and we would DEFINITELY use them again as well as highly recommend them to anyone in need of appliance repair! Not only do they have exceptional customer service, the communication between the company & client is excellent! Thank-you for a job well done!!!!!!!!!!!


Kelly





Great service - patient fellow




He had to come out 4 times as the replacement parts were either scratched worse than the original (twice) or they were the wrong part. They got it right on the 4th attempt.


Excellent Service




From the first call to the final call service was outstanding. The team went above and beyond to take me through the process. The service tech was prompt and offer the option in an easy to understand manner. Truly a great job by all.


Very knowledgeable





Mike




Great service. Very friendly and knowledgeable.


Great Service





Hope it’s fixed




Not sure if it’s fixed or not. Wait and see


Dishwasher warranty repair





Very knowledgeable




Josh was very efficient and intelligent


Excellent Service




Ryan was fast, efficient and diagnosed and fixed the issue promptly with a smile.


Dryer/Range Service Call





Awesome service





Jordan




The oven is a bad design for overheating but I understand there isn’t much we can do about it. The Tech was very friendly and informative but I’m not happy with the appliance


Excellent





Scott




A+. Great job!


The guy knew his stuff





Great service




Jay was extremely knowledgeable and helpful. He worked efficiently, called me when he was on his way. He was also very clean and respectful of my things.


Fast





Very efficient tech





Great service




Service great whirlpool dishwasher still leaves water on silverware door why,


Excellent




Pleasant and Efficient


Great Service, fast, and friendly.





Ronda




The gentleman who fixed my washer was kind, courteous and professional.


They Won my Heart from the start.




Excellent customer service, great communications on parts and service. Prompt with showing within time window confirmation Polite, professional, knowledgeable technician,


Great Service




Ryan was very knowledgeable and friendly


good service





Fantastic communication from everyone





Courteous, considerate, and qualified!




Worked the issue and diagnosed the problem without delay, even had a friendly word to share. Glad to have your help and service.


Very good service




Service knew his business


On time, great service!





Quick, great service! I would recommend them!





Awesome




He did a great job - total pro and very nice as well. Couldn’t be happier.


Very pleased




Great service. Pleasure to do business with.


I really like my repair man. Very nice guy and he explains everything to you about what he's going to do and what the problem is





Irv




The people that came out to diagnose and to repair our refedgerator were great.


excellent job





Very pleasant and easy to work with.





Great service - really knew his stuff!




Dennis went the extra mile as he just did not solve the problem but taped some wires that could cause a problem in the future so he prevented a possible service call. He also saved us some future monies as he mentioned we had two filters - did not need one in refrigerator as reverse osmosis in basement!


Review





Excellent service. Knowledgeable, friendly technician




Part was diagnosed and ordered right away. Part came in damaged and a replacement was delivered the next day.


Nate was persistent and able to fix our JennAire double oven.





Knowledgeable and Personable





Great Service




Lukas was polite, helpful and very knowledgeable. Fixed issues quickly! Thank You!!


Rebecca





Very Responsive




Getting an appointment was very easy and the technician was great. Not only repaired the defective part quickly but improved the installation while he was here.


Excellent Service





Friendly, informative serviceman.





Stellar Customer Service




Nate was very knowledgeable and expressed along the way the process and what to expect.


Quick and efficient




Dennis did a great job!


Found the problem & fixed it




It took three trips, but we are happy to now have the water from the frig door working.


Exceptional Customer Service!




Jay was outstanding!!!! He did a great job explaining the problem and fixing it.


Fixed my problem




Ryan came out to adjust the fan on my oven. He knew exactly what to do, was completed in a few minutes and the problem is solved.


Absolutely a fantastic serviceman!





Great Service




Jay is great at his job


Greeat Service





Great Customer Service




The gentleman that came was professional, courteous and fast. I appreciated his diligence. He replaced an igniter, but then found it wasn't sufficient and he found one in his truck that was. Many thanks.


Roger




Very knowledgeable and professional.


N/A




Did not do any service to the dishwasher


Response from Twin Cities Appliance:

Diagnosed a secondary drain line that is attached to the dishwasher hose that is plugged- That is more of a plumbing issue that is beyond our scope of work- At least Whirlpool covered the cost for us to determine the problem for you


on time , explained problem, repaired, explained bill.Good guyl





Great service,Friendly service person





Great service!





dishwasher warranty





Very Impressive Service





Well done!





Quality work and service





GREAT JOB ALL WENT WELL AND HAPPENED FAST




EVERY THING WENT PERFECT MUCH FOLLOW THEY THAT IS NOTIRIED WHAT WOULD TAKE PLACE AND IT ALL HAPPENED DELIVERY PEOPLE WERE ON TIME AND DID A GREAT JOB THANKS


Excellent Service!





Great service




Jared was punctual, knowledgeable and quick to remedy the dishwasher problem.


Washer




Good Serviceman Explained the product well


Good job




It was a little tense because of (weather-related?) delays. The appointment was pushed back several days and then we worried because the part didn’t arrive until the afternoon before—3 days behind schedule. But it ended well.


Well learned, experienced Tech (Josh)




Josh is one of the finest techs to ever work on any appliance in our home. Ever. The best.


great service




He was extremely knowledgeable and a good communicator.


Thank you Mike!




We had a leak with our less than 1 year Maytag washer and it took some effort to pinpoint the problem. It took 3 visits from Mike Thayer and we very much appreciate his effort to fix the leak. He replaced the water valve housing and we have not had any leaks since. Thank you so much Mike for your great service.


Pleased with the repair service.




Jared did a great job, professional and knowledgeable. TC Appliance phone notification system needs work, no message was left. This occurred last time I used their services.


Nate’s Efficiency




Nate arrived shortly after his “window” was sent to us. He came in, looked at our situation, and got to work. When we looked at the mass of wiring and components, it was confusing to us, but Nate dove in. It was apparent he does this regularly so we were happy that he was the assigned technician.


Ruth





great service dryer is dead need to replace Thanks





Great Service!




Both times I have used Twin Cities Appliance Service I have been extremely happy with the responsiveness and the service person has always been very nice and respectful. Good job!


Great Service on Dishwasher





Great Service





great service




on time, efficient, knowledgable


Microwave repair





Very good





Very helpful!





Warranty service as expected




Ontime, fast worker, diagnosed issue quickly, had the replacements parts. No cost. All good!


Good service




Hung came in on time and tried to fix my microwave. Replaced 3 door switches and he could’t get it to power up. Without knowing what was the reason for not power up he said “this will cost more by the hour to trouble shoot”. I said “let’s not do it now”. He gave me a bill for approx $100. Paid it and junk out the 2 year old Whirlpool microwave.


Dishwasher Dilemma




Hung is a fantastic service professional. He explained exactly what the issue was and what steps would resolve the issue. He walked me through and showed me what needed replacing. Full confidence! I’ll use TCA AGAIN!!


Matt Carter




Dennis is amazing.


Dishwasher





Timely and professional




Dennis was very helpful and came the day we called to repair our fridge. Greatly appreciated it!


Great service




I was very happy with the service provided.


Excellent service.




Very helpful and professional.


Need to have someone come back




I wasn’t there, but we need to have another tech come out and tweak some of the work that Josh did, so not great.


Great service!




Dave was a great guy and fixed our problem. Excellent experience!


Robin





Fantastic service




Only your guy had the right equipment to figure out what was wrong and show it was really fixed. He was very friendly and explained things as he went along. He also fixed the door when he noticed my husband and not reversed it correctly.


Amy




2 lids gave been mailed to me and BOTH had broken latches, so the issue has not been resolved after weeks. This is not TC appliace’s fault, but it’s been a waste of both their time and mine. The “awful “ ratings are more relevant to Maytag.


Bob




Great service by professionals!


Great service!





Job well done




Great job problem was fixed


Excellent Service




Service person was honest and helpful


Hung is the Man!





Excellent service




The technician was very thorough and helpful with various issues.


Repair of micro




The fix did not resolve the original issue!


Great service!!!




James is a very professional and knowledgeable technician. He has repaired my washer previously and continues his excellent customer service. He is my preferred repair guy.


Barbara




Good service. On time.


Great service




Friendly, factual gave me repair options!


Service under Appliance warranty




Trouble was diagnosed and fixed within a 30 minute period. Fantastic scheduling and service


Repair





Easy to work with and good communication





Jay was very good. Kind and explained everything. Hope he make the service call tomorrow on my Ref.




Good service.


Great service!




It was great service we would definitely recommend him again.


Washer and Dryer repairs




Great service! They were on time, professional, got the work done quickly. Highly recommend!!


Andy was awesome!




We appreciated Andy's professionalism, he was knowledgeable and pleasant. He gave us valuable tips, which was also appreciated.


So so service




It took multiple visits to figure out what was all wrong with our washer.


Friendly Guy




Jim repaired the problem & assured me they’d return if the pulley became a problem. The pulley wasn't what he was out to repair. I appreciate his professional manner.


Great service





washer repair




The tec was very knowledgeable, friendly, and polite. He explained a few things to me.


Great company and great technician!




Nate is awesome!


Poor service n Quality




I called kitchen aid n tech never put all complaints in system. Only one appliance not both. Kitchen aid is junk!


Efficient Service




The service scheduling process was easy. Communication from Twin Cities Appliance was very good and the technician provided service a day earlier than scheduled due to an opening in the schedule. Great first experience with this company.


outstanding service!




solved a problem and shared great information on the proper use of the Maytag washer


Timely and knowledgeable




Hung replaced door switches but the power was out. Mother board???


Maytag Man




TC Appliance did a great job!


Carl




Excellent


Great service





Mat




Great service.


Awesome Job




Dave realized that this was the second visit for the same problem so he took steps to change out parts and really fixing the problem. Love the app to identify where he repairman is on the schedule!


Good service





Fantastic service




Our service tech was wonderful. He was not only knowledgeable but also very neat and courteous. Plus he not only cheerfully answered our questions but also gave us some tips on how to make our dishwasher work even better.


Great Service




We had a great experience with the repair of are ice maker But not Happy with Whirlpool set up


Great customer service





Ice maker





Great service




Our service guy was very effecient and friendly.


Fast Response




Call early in the morning and had a tech guy out by the afternoon. News wasn't great (fridge was beyond repair), but at least we knew early enough that we could search for a replacement immediately. Thanks!


Great Job





Service call




Great company. When I have another problem they will be the first I call.


Great service, on time from repair technician.




Great!


Quick painless service!




The tech was in and put in no time, mission completed !


Thank you




Great service! I am thankful not to have to replace my double oven.


Efficient work, arrived within scheduled window




The fix took about 15 minutes so the charge of $140 felt kind of absurd, but the work was done well and quickly.


Great Service





Exceptional service!!





Great service as always




We use Twin Cities Appliance for all of our appliances. Great professional service.


Great service!




Very knowledgeable, will definitely use again. The online tracker was great.


Very good service man, on time, did a great job, pleasant




Seems to be a good place to get your appliances fixed. The service man we had was prompt, knew his appliance, pleasant, and cleaned up his "mess." Like the idea of a call when he leaves his prior stop.


Excellent customer service and scheduling




We had a little hiccup at first due to the tech’s family had medical issues but was able to arrange with us for someone to come out later on during the week and quickly solved our washer issues. Would use them again.


great service




great to have Whirlpool and TCA take care of us. Fridge ia only about 16 month's old, but glad they took care of defective part at no charge


TruLee




Josh was very informative with regard to workings of the oven. Not able to have oven exhibit the problem despite spending time and monitoring its temperature changes. Was told to call if problem returned.


Great Service! 🙂





My machine is dead. Can’t be repaired





Fast service





On time and quick service





Appreciate the flexibility and fitting me in on the schedule





Worked on our gas dryer





Kathy




Excellent service. Prompt and very helpful. Took the time to explain so tech features I wasn't familiar with. I'll definitely call again!


Pat





Great service




Very knowledgeable


great servicemik




Mike is very good at his job. He seemed to know the problem even before I explained the whole situation. And he was right. A kind and pleasant man. Thank you Mike


Great job




Very respectful helpful


Very Pleasant





Best there is.




They come out and fix what’s broken fast.


Great service by person that replaced the refrigerator door




I bought a twin home where the appliances were already purchased.


Friendly




Dave is a very friendly tech, unfortunately after replacing a part in my fridge I continue to have the same problem with food freezing. They have to come out for a third time to look at it and probably a fourth time to replace another part.


thorough, efficient, great!




Dennis was great the two times he was here- left a detailed note about what he did to fix the problem.


Great service.





Great Service!




Ben is very knowledgeable and willing to explain how appliances work. He has excellent customer service skills as well.


Great service!





Excellent service.




Dave was pleasant and very respectful of my home.


Thank you





Joann




Great service


Finally, an experienced smart service person.





Ann




Great. Dave knows his appliances


TCA ROCKS!!




Every experience I have had with Twin City Appliance has been a great one. From Scheduling with Angela, to all the service personnel the experience has been seamless and without equal to any other company I have ever used.I would recommend them to anyone needed any type of appliance repair. A+


Excellent service




Service technician was friendly, on time, knowledgeable and very helpful.


good service




Hung Nguyen is great. only glitch was that it was a different guy sent out to fix it before he switched jobs with Hung. Had that not happened, would have given 5 stars throughout.


Excellent service. Professional. Quick fix.





Knowledgeable, on-time, pleasant 🙂





Very pleased with this warranty service call.




The communication was very good and clear regarding the appointment time and the technician was punctual and courteous.


Pam




Our repair man was running late but he called soon before he came. He gave me some good advice and repaired my oven with a New thermostat. He was quick and it is great to have my oven working again!


very knowledegable





Whirlpool should thank you for making their products function as they should and keep customers happy




TCA is amazing The best appliance service I have ever had Ryan Josh and Tim the office staff all around were professional pleasant and on time Way to go!!!!


Great communication. Great service.





Fixed mfg defect on my new stove





excellent information




Joshua gave my wife excellent information about our stove. If we had learned about it when it was installed it would have saved one and a half years of trouble.


Very Satisfied




My washing machine stopped working and I thought it was the lid lock mechanism. Based on my recent experience, I would definately recommend Twin Cities Appliance


Good service





Friendly Staff





Nice work




Had to wait too long for service.


Rakesh




We happy with the technician attitude and passion towards solving the problem. But immensely disappointed to see a big scratch on the glasss attached to the new hob, post service. I hope you can arrange someone to look at the problem for fixing it


Superior service




Nate immediately knew what was wrong and fixed the problem within 10 minutes.


Finally resolved the issue




You need to find a better way to dial in the appointment times.


Patty




Very knowledgeable about kitchen aid oven. Good, fast service


Rachel




The installer did not get all the plastic of the door he replaced and he did not notice the door handles were not even with each other after he installed the new door. It looks terrible that they are so uneven.


reliable





Great service




We had been without an ice maker for two years and finally called to have it fixed. Service was great and affordable. We are happy to have an ice machine again and not have to run to the gas station every time we needed ice.


Im hoping!




Dave from Twin Cities Appliance was friendly, seemed competent, someone I am not afraid to have in my house. While talking a clamp slipped off something and sprayed water all over the kitchen, an understandeable event and lucky it happened during the visit and not after. The next day I discovered a broken piece of plastic inside the dishwasher that matches the other plastic inside the dishwasher but I can't find it's origin, and the filter had been removed but not replaced. I needed to remove the sprayer to replace the filter. I have not run the dishwasher since but I sure hope it works.


Great timely service




Hung was very efficient and timely. However he wasn't willing to engage much with us to answer our questions and to put us at ease. His answers were very blunt. I only mentioned this for his improvement and for building better relations with your clientele.


Roger




Great job. Will continue using service


Good service




Good job


Professional service




Repair technician was very friendly and on time when he arrived. Repairs were professionally done. I was very happy with the entire process.


Great service




Representative was very courteous and professional.


Excellent customer service!




Your company went above and beyond by picking up the part instead of waiting for order. Service was able to come much sooner to repair fridge. We really appreciated that so much.


Great Service





Excellent





Very nice and qualified service man. Came prepared to fix problem with the right part.





Great service





Very helpful - quick, arrived on time, explained the problem and resolved it.





Nate's great!




Showed up on time and did a great job explaining all issues we had concerns with. Thanks much Nate!


Great service





good service




It took a few minutes for Dyron took get comfortable with me looking over his shoulder. But once he realized I was just trying to learn by watching his technique, he began explaining his work which I really appreciated.


Great service!





Great service





Great Job




very professional, and knowledgeable


Whirlpool Electric stove





Great Customer Service




Jay was very knowledgeable, friendly and efficient.


Thank you




On time, fast work great communication


Lori




Great service! Prompt, courteous!


Wade





Figured out the problem within minutes





Service




The service and communication was great. Followed up to ensure stove top arrived, checked condition, and responded quickly to install. The installer was professional and friendly.


Homes




Great


Great service





efficient and prompt




There was no doubt Jared knew what he was doing!


Excellent service. Very professional.




A good experience.


Great service









Great service




Thanks!


Awesome Service




Jared was very knowledgeable, efficient and did a super job.


Great service as always!





Great Service





none





Service the way it should be




We had a problem with two of four new appliances. Ryan was sent for the first repair and Josh for the second. They both arrived on time infact Josh was actually a bit early. Both gentlemen were professional, they explained what was wrong and how they would make the repairs. Now we have a problem with a replaced appliance before before we have a chance to use it. The machine is making a starnge noise. I called Twin Cities Appliance and spoke with Tim in service who was able to walk me through what he felt is wrong. A third tech is scheduled to be here Monday. It seems that Twin Cities appliance could double as the manufacturers quality department. They have been an absolute pleasure to work with and as much as I hope Monday will be it. I will always feel confident calling on them and referring them to any family member or friend in need of appliance service.


Good service




The repair service was performed quickly and professionally. The workload on these techs is a lot tho. He came out to diagnose on a Wednesday but couldn't come back until the next Tuesday, tho the replacement part was at my house Friday morning. The tech, Lukas, was excellent and knowledgeable. This was warranty work, so no cost to me.


Good service, knowledgeable service professional, but surprised at the price.




Loved the online tracking system so I knew when to expect my service tech. Service tech was professional and knowledgeable and took the time to answer all questions that I had. The only drawback was the price. The tech was at my house for 15-20 minutes and the bill came to $209. Seems like a lot of money for 15-20 minutes of work.


Great Service





Great workmanship!




Excellent service, easy to work with!


Great job!





Great Quality Service! The team is AWESOME!





Great service




Dennis was professional, friendly and took one look and and took care of our issue.


Very happy with service




Thank you for very very prompt and fast to take care of our problem


Exceptional service with a smile




Jay was very professional and knowledgeable. He knew what the problem was as soon as he took a look at my microwave and he had a temporary fix placed as he needed to order a part. He returned within a week to complete the fix and it is working great! He is a tribute to your team of professionals.


Great Service!




Tech was on time and speedy in his diagnosis of the problem, got it fixed and was on his way. Took his shoes off at door which is appreciated.


Great Service




I liked your app keeping me informed of when the tech would arrive. Excellent service tech who new what he was doing.


Refrigerator working again




Since I only use Twin City Appliance for service, I can't compare cost of service.