Dishwasher and stove.
Hortensia - Minneapolis, MN
They are the best in Twin Cities.
Rize - Hopkins, MN
hes the best tech
Awesome Repair Service
Margaret - Minneapolis, MN
Very professional, friendly, on time. Would definitely use them again!
Alicia - Champlin, MN
I moved into a house, and the stove went out about a year later. I didn’t purchase the stove, but Twin Cities Appliance fixed it for free after they were able to find out where and the year it was purchased. They had great customer service and now my stove works again!
Great service, friendly, professional
Joseph - Inver Grove Heights, MN
Philip - Minneapolis, MN
Microwave fixed I’m satisfied. Sad that it needed fixing after less than a year in service.
2007 Maytag washer
Jamie - Minneapolis, MN
Timely Repair- This is the second valve replacement in 12 years
Roberta - St. Louis Park, MN
Excellent service from all the staff. I really appreciated that they weren’t outsourced. They were local people that didn’t have that stilted “professional” manner. They were warm and human.
Richard - Minneapolis, MN
Couldn’t do anything. Needed an electrician.
Breanna - Albertville, MN
Gene - Waverly, MN
He was very good. 1st time i used washer did the same as before.didnt work. Today it worked so far
Park - Minneapolis, MN
Jerry - Farmington, MN
Quick and painless
Stacey - Duluth, MN
Our technician was on time and very friendly, fixed the issue. Our appliance was still under warranty so the price was right!!
Far short of expectations
Debra - Golden Valley, MN
Technitian did an incomplete analysis which proved to be incorrect and with some simple cleaning and reprogramming, could have corrected the problem. The problem was it was dirty, corroded and needed to be cleaned. He didn't figure that out. We did.
Nathan - Blaine, MN
Jo - Bloomington, MN
Prompt and efficient service
Carol - Saint Paul, MN
From the initial phone call to the serviceman arriving our experience was outstanding
Nate - Minneapolis, MN
No clean up, weak notification
JC - Inver Grove Heights, MN
Took one month from reporting to getting an appointment and then the part. No cleanup effort after the work.
Carl - New Brighton, MN
Carmin - Carver, MN
Twin Cities Appliance is fantastic! ...everyone there, whether on the phone or in person, are knowledgeable & helpful - when they didn’t have the part, they did everything they could to expedite it quickly - appreciate!
Larry - Cotton, MN
Great experience. After a couple of weeks on hold with the factory and finally getting in contact with a different appliance service company I thought my problem was solved. No never heard back from that service company (still to this day. Calling the dealership back they called TwinCites Appliance and I received a call from TwinCites within a day and their tech was out in a couple of days. He didn’t have the right part in his van but was back in a couple of days and repairs were made. OUTSTANDING TwinCities and thank you for a fast response and sending a great tech.
Jean - Mendota Heights, MN
Great customer service. Service tech was highly knowledgeable and took care of the problem immediately
Robin - Houlton, WI
Everyone I dealt with here was friendly, professional and extremely helpful and communicative. Thank you so much for a positive experience!
Tammy - Chanhassen, MN
Customer service was outstanding and I was quite happy with Nate.
Howard - Hudson, WI
Michael/beth - Little Canada, MN
Problem Fixed, Cost Too High
Carole - Excelsior, MN
Our fridge was fixed, but the $108 travel charge was way too high. It also took eight days from the time of our call to our appointment. Fortunately we have an older fridge in our basement as a back-up. In retrospect we should have asked our neighborhood HOA member website for local recommendations.
Response from Twin Cities Appliance:
Im sorry it took some time to get out in the midst of a pandemic- We were able to locate a part ahead of time to have with to get in completed in 1 visit- We service your area every day so hopefully, things will get better and we can move up repairs! Thank you for the review
Bill - Dresser, WI
Jared was awesome. He came in snd fixed our dishwasher quickly and professionally! Excellent customer service.
Great Customer Service
Julie - Maplewood, MN
When you have a houseful of kids, a washer is a critical item. Had to wait for a part which was shipped directly to my home and it was installed. I did have some issues with leaking after the repair and they returned promptly and fixed the issue without additional charge. It was awesome and the washer works beautifully now! Thanks to the polite and friendly technicians, as well as phone support!
Friendly, efficient service from Josh
Tim - Lakeville, MN
Josh S. was fast and effective in fixing our refrigerator icemaker issue and dishwasher motor failure
Mary - Oakdale, MN
Hung did an excellent job and was so helpful.
Marquee - Minneapolis, MN
Patricia - Cambridge, MN
Prompt and helpful
Tim - Andover, MN
Great job and on time. Thanks
Did a good job.
Sonia - Eden Prairie, MN
He’s very friendly and helped figure out the problem and took care of it.
Conni - Edina, MN
Paula - Minneapolis, MN
Friendly, professional and efficient!
Scott - Minneapolis, MN
Amy - Minneapolis, MN
Nate was very professional, explained what was wrong with the appliance and fixed it pretty quickly!
Great service, nice people
Anna - Minneapolis, MN
Fixed my freezer, made it frosty and cold again. Knowledgeable and friendly repair staff. Fair charging policies- didn’t charge me extra to come back when the first replacement part installed was a dud. Excellent website let me see where my appointment was in the queue on the day of service and manage my expectations about timing.
Quality Service — would recommend
Todd - Minneapolis, MN
WiFi oven fix
Kim - Hudson, WI
Amy - Rosemount, MN
Barb - Saint Paul, MN
Jay was informative and patient, I really appreciated his knowledge on all four of our new appliances.
Jerome - Dayton, MN
They’re Simply the Best
Jeffrey - Minneapolis, MN
It was amazingly clear and helpful. Affordable and quick! So grateful to Twin Cities Appliance for making things happen in an efficient way.
Always the best
Lee - Minneapolis, MN
Down to earth service and pricing
Tammy - Saint Paul, MN
Bridgett - Plymouth, MN
Extremely professional while precisely delivering on their promises.
Heidi - Princeton, MN
Judy - Stacy, MN
compartment and professional
Dan - Mound, MN
Great organization and follow through on the part of Twin Cities. Ryan very professional and courteous. TCA is a great example of exemplary customer service.
Great service. Very personable and knowledgeable.
Carol and David - Burnsville, MN
I would have appreciated it if he would have worn a face mask, however, since I am of an “at risk” age.
Response from Twin Cities Appliance:
Hi David- Thanks for the 5 stars- We do ask each customer at the time of the call, but most if not all are wearing masks all the time anyways. I will certainly follow up and make sure we do our best to keep things safe for all parties
Angie - Bloomington, MN
Dennis is knowledgeable .He was able to find what is wrong with the fridge. He explained things to me.
Melissa - Eden Prairie, MN
Nate troubleshoot the problem quickly and had the parts on his truck to fix the problem. Overall, it was a quick and successful service appointment.
Kelly - Woodbury, MN
All went great
Excellent and Friendly Service
Tani - Minneapolis, MN
Dennis has been out to our home to service our freestanding ice maker several times and each time he is prompt, professional, and friendly. We had some loose handles on our refrigerator doors and he tightened those while he waited. Couldn't have asked for a better service technician.
Great customer service
Robin - Stillwater, MN
Dave is a true professional. He is friendly, courteous, and well trained.
Wineford - Two Harbors, MN
Great Service. Fixed the problem quickly.
James - Eden Prairie, MN
I would recommend your service.
Marcia - Bloomington, MN
Great service! Super nice man!
Keith - Lino Lakes, MN
Fast polite and very informative
warranty call on WHirlpool dishwasher
Roberta - Duluth, MN
thankfully I was still under warranty. Dave the service person was .polite, efficient, on time, friendly evaluated problem and found a part, came back and finished the service promptly the following week (we had to wait for the part) the convenience was only to call the company and they took care of the rest. very easy!
Andrea - Saint Paul, MN
Lenore - Maple Grove, MN
Great Service Person
David - Duluth, MN
Dave let us know when he was coming and diagnosed the problem right away. He is a very pleasant man and a great representative for your company!
Sherry - Burnsville, MN
MMCNAL - Bloomington, MN
very prompt- good service/ technician
Dennis - Pine City, MN
Review of Nate Allison
Deborah Lazar - Minnetonka, MN
He was knowledgeable, thorough and very pleasant!
Cathy - Prior Lake, MN
Prompt and friendly service
Jean - Minneapolis, MN
Great service call
Susie - Hopkins, MN
When I called the receptionist was very nice and scheduled my appointment within a week. Service Tech Josh was on time and professional. Fixed my pro-style range quickly and was friendly. Thank you!
Very expensive repair
Ruth - Chaska, MN
Response from Twin Cities Appliance:
Thanks for the review- It is hard when the part alone gets over 200.00 with tax from Whirpool for your dishwasher motor- Nice appliances sometimes have higher priced parts
John - Minnetonka, MN
John - Edina, MN
Jim did an excellent job, very polite and fast.
Frank - Woodbury, MN
I didn’t have to pay for it so it was great
great service and serviceman.
Raymond - Woodbury, MN
Paul - Eden Prairie, MN
Great service, friendly technician.
Sue - Eden Prairie, MN
Recent range service
Paul - Apple Valley, MN
The service was friendly, thorough and efficient.
Great Job, I will recomend them to everyone!
Tim - Andover, MN
My dryer(new whirlpool) missing screws and manual. Sevice man came in and took care of getting running. It was under warrenty. He showed up on time
Maytag refrigerator failure after three years
Thomas - Minneapolis, MN
Very grumpy, clearly not happy to be here.
Brent - Sandstone, MN
Very professional, friendly and knew what he was doing! Doors look great and if I ever need anymore work done I’ll be requesting Dave
Great service, very friendly and informative
Ira - Saint Paul, MN
$109 for a service call seems a little steep to me. The service he provided was excellent he took the time to explain things very well. I would ask for Aaron for him again if needed.
Steve - Saint Paul, MN
Top of the line. Good guy
Top load washer agitator not working
Marilyn - Saint Paul, MN
Explained the problem and gave a cost estimate. After getting my permission he fixed it for me.
Thomas - Saint Paul, MN
Aaron identified the problem quickly and accurately. Our dryer is up and running. We’re happy.
Craig - Coon Rapids, MN
TIMELY, EFFICIENT AND COMPETENT SERVICE
Joe - Minneapolis, MN
We enjoyed an excellent experience working with Twin City Appliance in all regards. We highly recommend them !!!
Friendly and Knowledgeable
David - Duluth, MN
Appointment tracking system is great. Dave called ahead and when he arrived he was able to immediately diagnose the problem. He had the necessary part with him and quickly fixed the issue. As a plus he adjusted our doors which should have been done at delivery. Dave is a friendly and knowledgeable person. I would certainly trust him with any future service issues.
Tracey - Stillwater, MN
Mike was very professional. Got my dryer all fixed and back up and running. So glad!
John - Burnsville, MN
The service person that came out and the people on the phone where very pleasant, polite and great to work with. The problem got fixed and is still working great.
Jeff - Minneapolis, MN
When he left he didn’t reinstall the screws to hold the dishwasher in place
Martin - Lakeville, MN
Josh was prompt and quick. He told me exactly what needed to happen. and it did. The refrigerator works great. He was respectul of our appt. needs for the return trip and was done wihtin 10 minutes. Thanks Josh, and Twin City Appliance.
great service and got it done
Marcia - Minneapolis, MN
Got right to work and answered my questions. Happy that the fridge is working now.
Excellent experience all the way around. Hung did a fantastic job!
Heidi - Plymouth, MN
Lea - Lakeville, MN
We experienced the highest customer service from Josh. He exceeded our expectations! He was beyond helpful and courteous. We were greatly impressed! Thank you Josh!
Mary - Excelsior, MN
Very professional; great notification of service and timing
Great service from Nate of TC Appliance
James - Edina, MN
Nate is great, polite & diagnose my dish washer problem quickly & honestly.
Great service, personable, knowledgeable
Mary - Burnsville, MN
Would definitely recommend
Gerald - Minneapolis, MN
Very professional. Listened to our concerns. Was willing to correct the problem with no negative feedback.
Brad - New Richmond, WI
Great place to deal with. Highly recommended!!
Great service, some questions on invoice when phone quote was different. Nate called in to get original quote.
Rae - Minneapolis, MN
Cindy - Maple Grove, MN
Technician came in and said there wasn’t anything he could do to fix the problem of my milk spoiling and my berries freezing. He said it was the design of this refrigerator. He said to move my berries and milk. Then he left. Very unsatisfying. Now my yogurt is freezing. My old 25 year old fridge worked better than this.
Great quick service
Randall - Buffalo, MN
Efficient, effective and great price!
Greg - Minnetonka, MN
On time, very professional, great service
David - Hugo, MN
Pat - Forest Lake, MN
Good experience but we never got a receipt or any warranty information.
Came in, got to work, did a great job.
Brandon - Albertville, MN
Bryan - Ramsey, MN
Very efficient, thorough and clean
Benjamin - Minneapolis, MN
Nate was fast, safe, and friendly.
Allison - Minneapolis, MN
Diagnosed and fixed the problem quickly in one visit. Also we appreciated that the service person followed social distancing guidelines.
Ben - Plymouth, MN
Customer service was excellent and the staff was so easy to work with even with all the COVID related precautions.
Why no mask
Marlene - Vadnais Heights, MN
Was very disappointed no mask was worn by tech
Very good, professional service
Steve - Wayzata, MN
honest and direct
Marge - Chanhassen, MN
very open and straight forward about the issue. Only problem was having to wait a week to get the service guy here.
Tolik - Eagan, MN
Great quick service .
John - Apple Valley, MN
Great service man. Very knowledgeable, friendly, and good at his job.
Awesome service and technician!
Lisa - Rosemount, MN
Van - Bay City, WI
Donna - Saint Anthony, MN
Service fine but I thought expensive.
Quick and efficient service
Janet/ernie - Stillwater, MN
Jared was very professional and courteous and resolved the issues with the ice maker quickly.
Tyler/stephanie - Blaine, MN
John - Minneapolis, MN
Kitchen aid no longer makes critical parts for our 13 year old fridge. Boo Kitchenaid. Dennis took some semi similar parts and cut, ground and beat them into submission. They worked. The alternative was buying a whole new fridge to fit into custom cabinets. He doesn’t say much, but he took care of business. Very happy.
Keith - Minneapolis, MN
Lukas was great! Very professional and polite!
Roland - Montgomery, MN
Analyzed the issue very quickly. Very personable. Helped us create a plan of action. Relayed accurate information concerning the warranty.
Bob D - East Bethel, MN
Brand new refrigerator barely keeping the food cold.
Linda - Saint Paul, MN
Excellent service he knew how to fix the noise
Cheryl - Excelsior, MN
Great service- knowledgeable, prompt & helpful.
Terrific, friendly and efficient service
Tom - Columbia Heights, MN
Stacey - Saint Paul, MN
Liz - Rosemount, MN
The tech was very nice. He was super knowledgeable and answered all my questions.
Great service people
Linda - Elk River, MN
We hope this last service appointment has finally fixed the problem, as the first two did not. Time will tell.
Lukas Fletcher was great!
Kurt - Maple Grove, MN
Lukas was friendly, knowledgeable, and fast.
Pam - Minneapolis, MN
Got service right away
Good service fixed in about ten minutes
Robert - Duluth, MN
Wonderful Customer Service!!
Nancy - Stillwater, MN
From the first call to the scheduling to the completed service, it was a wonderful experience!
Great warranty work done
Angie/scott - Pine City, MN
Shannon - Elk River, MN
I had a wonderful experience. My issue was resolved very fast, and the technician was super courteous, Highly recommended!!
Warranty work/quick service
Carol - White Bear Lake, MN
Naomi - Maple Lake, MN
Unable to find a repair beyond pulling refrigerator away from wall more. Very professional otherwise.
Shannon - White Bear Lake, MN
This was one of the best customer experiences I’ve had! On time, knowledgeable, and professional!
Gary - Elk River, MN
Andrew was awesome! He worked really hard to fix a difficult problem. He did a great job and we thank him for helping us.
Quick service and helpful tech
Sam - Minneapolis, MN
Dean - Prior Lake, MN
best service call from any vendor
Robert - Blaine, MN
Courteous, on time, very knowledgable
Trevor - Duluth, MN
Steve - Eagan, MN
was on time Did a great job supply was good
Sandra/ - Spring Park, MN
Awesome! Ryan was very professional and efficient! He was here when he said and I appreciated the time tracking! Thanks
Jeff - New Prague, MN
Mike - Milaca, MN
Jack - Minneapolis, MN
Great service and knowledgeable technician
Shelly - Stillwater, MN
On time and very professional. He had my washer fixed in no time!
Great service , timely and friendly and
Judy - Minneapolis, MN
Great service. Found the difficult problem.
Kathy - Saint Paul, MN
Not happy about having to empty the refrigerator and freezer and deal with the food 3 times, but happy problem was resolved. I feel the refrigerator is a “lemon” as we have had the problem twice in one and a half years, it is not even 5 years old. But, appears to be working again, Jay worked very hard on it.
Michael - Dresser, WI
Jared could not have done a better job. Excellent customer experience.
Doug - Blaine, MN
Service wasn’t necessary
Lois - Wayzata, MN
Josh was polite, neat, and pleasant. After removing the door, we realized there was not a leak and therefore service not necessary.
Very short eadtime
John - New Prague, MN
Christopher - Plymouth, MN
Great service, went out of his way to get another part for our machine
Susan - Minneapolis, MN
Nicky - Hugo, MN
Fixed it fine. We just talked, kept our distance
Gina - Chanhassen, MN
William - Minneapolis, MN
Ron - Victoria, MN
James - Chaska, MN
Repair made perfectly but no mask, gloves, booties!!!!
Michael - Minneapolis, MN
Repair was made quickly and perfectly. We were shocked repair person did not wear gloves, mask or booties in our home. Asked to borrow a towel and left on kitchen counter. We have and will continue to use Twin City Appliance for our Jenn Aire warrenty work but will not allow them back in our home unless they advise repair person will wear protective Covid-19 items. Hero Plumbing is coming today and they advised their tech will be properly suited.
Michelle - Lakeville, MN
Douglas - Zimmerman, MN
Andrew gave great friendly service! However My Whirlpool Electric Range is running HOT and still does not cook food evenly in the Oven. Was suggested to cook at lower temps and longer times. The Service was fabulous!! The Oven/Range is NOT!!
Lex - Duluth, MN
Dave fixed my microwave super quickly and was very friendly. I can’t speak to the price, the microwave was under warranty and I live in a complex.
Knowledgeable and helpful
Angela - Farmington, MN
Chris - Duluth, MN
John - Minnetonka, MN
Nate did a fantastic job. He was on time, diagnosed the problem and performed a temporay fix until a replacement part could be ordered. He returned several days later, again on schedule, and quickly replaced the part. During the process, he kept me informed of what was going on, and I really appreciated that. Thanks to Nate and Twin Cities Appliance Service for a job well done.
Larry - Pine City, MN
Cal - North Saint Paul, MN
Quick and simple service
Clearly a professional
John - New Prague, MN
Tony/cindy - Hermantown, MN
We were able to get our dryer fixed quickly, parts were ordered and came right away. The technician was very polite and professional.
Julia - Saint Paul, MN
Attentive and thorough service. The problem with my washer was more complicated than we thought. They were great about the process - it needed a couple parts, which they had shipped promptly. They arrived right on the day they said they would. They brought in a guy from Whirlpool who was great and fixed it up.
Guido - Apple Valley, MN
Took 3 visits, but appears to be working now. Repairman courteous and neat.
Kathy - Saint Paul, MN
Refrigerator is 5 years old, and we had issues 1and 1/2 years ago, same type of problem this time. I fear this refrigerator is a “lemon”.
Judy - Coon Rapids, MN
Hung very pleasant, answered All my questions & gave me a couple of pointers also. Was very helpful.
Hung went above and beyone to repair my washing machine
Susan - Minneapolis, MN
Just as a FYI the first service person that came to my home was Duane. He was very rude. I was so concerned that he would be returning to fix my machine. He ordered the wrong parts! I was very happy with Hung who worked hard to repair my machine.
Dean - Minneapolis, MN
Robert - Ramsey, MN
Danielle - Jordan, MN
We had a broke oven still on warranty and they came out, looked at it and came back that same week to repair the oven.
Craig - Minneapolis, MN
Dave - Osceola, WI
Great service. Prompt. Immediately identified and fixed the problem.
Very Professional, warranty service
Robin - Minneapolis, MN
Lucas did a great job. Professional, efficient, and courteous. Came out to solve one problem but noticed another and fixed that one, too !
Janine - Stillwater, MN
Sharon - Duluth, MN
Helpful on the phone and the repair man was diligent in solving my problems
He was excellent
Sherri - Eagan, MN
Lukas was on time and friendly
Tim - Minneapolis, MN
Your contact, Nate, was very much a gentleman. He informed us that the noisey washer is functioning fine. The fact that it has no bottom cover makes t
Melvin - Minnetonka, MN
Yusuf - Eden Prairie, MN
Nancy - Inver Grove Heights, MN
Great service and infromative advice.
Wayne - Ramsey, MN
Jassoy Block, LLC - Stillwater, MN
Jared was great... fast, professional, and personable. Three issues with your process, however. Our tenant renting that apartment is ok with me not wearing a mask, but felt it was unacceptable for a service tech to travel from house to house and not wear a mask inside her apartment. Also, the appointment window was from noon to 3:00, but the tech got there at 5:00. Your system needs to add notifications for delays. Also, the final email from you included an invoice for $151.00. This was a new Amana stove that burned out a burner within seconds of the first time it was turned on. We should not have received an invoice. Thanks!
DISHWASHER WHIRLPOOL WDT710PAHB1 Customer stated they tested positive for COVID will need to schedule call at least 2 weeks out ; O-emld tckt
DISHWASHER WHIRLPOOL KDFM404KPS Eta tba. Leaking at tub gasket left hand side can see water pattern top left corner after it has ran dripping down between seal and door. Door opening correctly hinges not damaged. Bottom door seal looks different on left hand side than other part is sticking out. ; ordrng 1 W11483553 (Gasket) and 1 W11454757 (Bottom door seal)
WASHER MAYTAG LAT8506AAE "Eta tba. Customer request Aaron comes back out. Customer request part sent to tech. Power direct to timer no operation timer motor not counting down. Trip 109.00, ship 14.00, labor 106.65, part WP22002202 185.36, 429.21 total paid trip 109.00 by check.; ordrng 1 WP22002202"
DRYER WHIRLPOOL WED560LHW1 They dont know which apartment the unit is in. Office will contact All inc and reschedule for service ; O-emld tckt
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed sump ordered. Ran a test cycle. Wash motor runs then stops, then runs, then stops constantly. Ordered a new main control. Part eta 11/23/20. Office to Xpart and schedule install with customer. Found dispenser cover broken. Installed a new cover; ordrng 1 W11305296 (Main control), used 1 W10888684 (Cover) from stock"
RANGE JENN-AIR JES1750FS1 Cust complaint door and control panel getting hot to touch. Advised cust on unit operation. Advised cust all surfaces should be treated as if they are hot anytime unit is on. Checked control for errors none found. Checked door gasket normal. Checked hinges oil checked ducting ok. Advised cust on unit operation and called techline to document. Per techline all functions normal. Took sdpics of panel and uploaded to techline. Ordering panel. ; ordrng 1 W10919303 (Control panel)
DISHWASHER WHIRLPOOL WDTA50SAKV0 Found the drain pump fell apart needs new pump. Also was a quick install in the home and the fill sensor was damaged when unit was pushed under the counter top. Needs new water fill assy. Office to order the parts and reschedule with customer since water fill assy has no eta on availability.; ordrng 1 W11412291 (Drain pump) and 1 W11407411 (Inlet water assy)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Left side wheel assy is broken and pin is missing. Need to replace both parts. ; ordrng 1 WPW10304660 (Wheel assy) and 1 WP2179826 (Pin)
RANGE KITCHENAID KSGG700ESS1 Found both bulbs burnt out. Filament broken on each bulb customer to get new bulbs and replace them
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Ms Pic and of the freezer evaporator not defrosting. Was 60 degrees in the fresh food section and 24 in the freezer. Put unit into forced defrost and that melted away most of the ice in about 20 minutes.I steamed away the rest and cleared the frozen over drain hole.
DISHWASHER WHIRLPOOL KDFE104HPS0 Check upper rack and found right side broken adjuster and will have to order part and reschedule call for Monday.; ordrng 1 WPW10546503 (Adjuster)
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Internet new rails for the left hand drawer. Operation tested good.
DISHWASHER KITCHEN-AID KUDE70FXSS3 "Ran diagnostics found no codes, drain fine fix filter to make it fit tightly, and clean spray arms, unit working properly all tested out good.."
RANGE KITCHEN-AID KGRS208XSS2 "Fix overlay cause it slid down from main board, might need new main board in the future, button was beeping sometimes I select something and wouldnt work but as for now its working.."
RANGE JENNAIR NO MODEL "Open back up gone thr all connections plug unit in ran test, 350 set and 450 set both came up at set temp, customer had replace element maybe not tight at connectors.."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Install ice maker tested out good..
COOKTOP WHIRLPOOL WFE525S0JW0 "Checked over unit found spots of residue of cook stuff sticking on cook top, use afresh cook top cleaner to clean it off for customer instruct her to buy it and clean often dont let it stay on top too long.."
MICROWAVE WHIRLPOOL WMH31017HS4 Install door sw checked over unit tested out good..; used 1 W11244494 (Door switch) from stock
COOKTOP WHIRLPOOL W3CG3014XB02 Rebook gas line back with my
DRYER WHIRLPOOL WED560LHW1 Tech was assigned as a helper;
OVEN WHIRLPOOL WEE745H0FHI "Unit was set to Celsius settings, set back to Fahrenheit and tested temps. All check ok, showed customer how to change setting if happens again."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Drain grommet plugged, removed grommet and blew out drain with steamer, advised unit should stop leaking within a couple days."
KITCHEN WHIRLPOOL WDT730PAHZ0 Installed new adjusters on top rack. Checked operation. Checks ok.
DISHWASHER WHIRLPOOL WDF760SADW2 "Heater error code, ran diagnostic cycle. Wash motor coming on at the beginning of cycle, continued to run properly. At the end of cycle heater coming on. Talked to home owner sump replaced in July said it has run better since but not like it used to. Most likley heater never was reset. Codes erased today."
DISHWASHER KITCHENAID KDTM354DSS5 Incoming water pressure issue. Tested not receiving enough water from house plumbing. Customer will have to remedy. Showed customer.
WASHER WHIRLPOOL MVWP575GW0 Replaced hub. Ran load size calibration. Ran spin. All test good.
DISHWASHER WHIRLPOOL WDT970SAH2 No error codes found. Ran an auto test. All tested ok. Checked connections
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed sump ordered. Ran a test cycle. All tested ok. No leaks
DISHWASHER JENNAIR JDB8200AWP3 Checked float assembly nut and tightened. Ran an auto test. Found low water entering and a foam over had occurred. Customer is using seventh generation detergent. Advised using finish tablets. Gave customer samples. Installed a new fill valve. Ran a test cycle. All tested ok. No leaks.
OVEN WHIRLPOOL WFE515S0JW0 Burnt T terminal block tight at power cord connection. Terminal seperated from block and spade connector no longer attached. Pic taken. Would need new harness main. W11501975; ordrng 1 W11501975 (Harness main) and 1 Shiptotech
WASHER WHIRLPOOL MVWP575GW0 Removed agitator to remove a stain pillowcase. Ran a test cycle. All tested ok
MICROWAVE WHIRLPOOL WMH31017HW6 Eta tba. Customer states works majority of the time but doesnt work intermittently. Thinks it might go out on longer cook times. Tested extended cooking period mag thermostat opened. Blower working properly to cool. Ordering magnetron. ; ordrng 1 W11493410 (Magnetron) and 1 Shiptotech
DISHWASHER WHIRLPOOL KDTM704KPS0 Installed slides.
DISHWASHER WHIRLPOOL KDTE234GBS0 The unit still needs the black stainless panel. The control board is not needed and will be sent back to shop. Will be back Tuesday.; schdld next appmnt for 11/24 TUE !
RANGE KITCHENAID KSEG700ESS0 Installed panel
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Installed optics; used 1 Optics (Infrared) from stock
RANGE WHIRLPOOL WFG525S0JZ0 Unit needs a new front left burner and a new control. Buttons not working on the control. Office to order the parts and reschedule with the customer; ordrng 1 WPW10515455 (Front left burner) and 1 W11317846 (Control)
DISHWASHER WHIRLPOOL DU1100XTPQ6 "Found pump blocked with debri and broken glass, cleared pump. Tested machine. Unit working normally."
REFRIGERATOR WHIRLPOOL EL7JWKLMS02 "Fan motor failure, ordering fan motor to replace, quoted 85.90 labor to install motor, part ships to customer. Return 12/1 to install. ; ordrng 1 WP3-60336-001 (motor-evap)"
RANGE JENN-AIR JES1450DS0 Found bake element shorted. Replaced with part sent for job. Tested oven.
MICROWAVE JENN-AIR JMW3430DP01 Installed new ui and tested. Also programmed it. All is good.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Unit not cooling at all, compressor is running but has no heat transfer, suspect internal compressor failure or possible three way valve failure. Ordering compressor and three way valve to replace. ; ordrng 1 W11099684 (valve) and 1 W11393142 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Check fridge over for issue with no water at dispenser and at time of service dispenser was working properly. Check air flow and verify freezer evaporator fan is functioning and controls were set to recommended.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Evaporator frozen up, removed rear cover and found evap sensor not tight on evap, clip cracked, removed clip and secured with zip ties. Thawed ice build up off evap. Heater circuit tested ok. Advised to monitor, allow 24 hours for te,so to return to normal. 48 hours for ice production."
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 The left hand track keeps going out of alignment even when pulling from the middle. Once I slammed the door it got back on track. Needs new left hand track.; ordrng 1 WPW10120018 (slide rail (frz))
DISHWASHER WHIRLPOOL WDT970SAHZ0 "No error codes, not pumping well and both spray arms plugged, will call if wants fixed"
FREEZER WHIRLPOOL WRS325SDHZ05 Freezer -5 and fresh food 23 even when set to the lowest setting. In diagnostics all thermistors tested good. Needs new user interface and damper control.; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)
DISHWASHER WHIRLPOOL GC1000PE4 "Collar loose on disposer, repair, test ok"
WASHER MAYTAG MVWC465HW2 "Unit draining after installing the new pump but it sounds terrible in the spin cycle. Nothing in between the basket and the tub and the belt is tight. It sounds like an internal transmission issue or a splutch issue. Needs new transmission, splutch kit and actuator. ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11454372 (GEAR CASE)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Leak in the sealed system and no signs of dye anywhere. Per tech line we need to pressurize with 140psi of nitrogen and check for leaks. File# 7729340446; O-emld tckt
DISHWASHER WHIRLPOOL WDF520PADM7 "Replace parts,run test cycle, ok"
RANGE WHIRLPOOL WEG745H0FS0 There is a slight warp in the control panel. The customer stated it wasnt there originally. Would need new control panel W10885068. Angie to see if this will be covered even though she is out of the 30 day cosmetic warranty.; saved tckt
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Installed new nameplate.
REFRIGERATOR JENN-AIR JUD24FCECX00 Ice maker motor locked up in middle of cycle. Installed new ice maker and ran through harvest. New ice maker went through cycle and filled with no issues.; used 1 D7824706Q (Ice maker) from stock
DRYER WHIRLPOOL WED560LHW1 Paper was inside drum which may have been causing noise. Ran after taking out and all checks out good and sounds normal for high speed fan order.
DRYER MAYTAG MGD3500FW0 Getting some lint buildup on the blower wheel causing eleven weight and vibration. Cleaned out the blower wheel and cleaned out lint. All checks good and running normally again.
DRYER WHIRLPOOL MEDC215EW1 Dryer vent had hole and was detached from wall. Reattached from wall and enough excess to cut vent at hole and reattach to dryer. All checks good and no longer leaking air. Office to bill.
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 No lights on the display. Verified 0vdc from the rear control indicating the rear control failed. Installed new control and reprogrammed to code 2217 to match tag. All checks ok and unit powered back on with no issues.
GAS DRYER WHIRLPOOL WGD94HEAW0 Unit heats fine the first heat cycle then is very intermittent if it comes back on. Thermistor checks out fine and board is cycling voltage. Have voltage out of heater relay but no ignitor. All fuses check out good. Tried a set of coils to rule them out and still the same condition so will need new radiant heat sensor. Office going to call to schedule monday.; ordrng 1 WP338906 (Radiant heat sensor)
REFRIGERATOR KITCHEN AID KRFC704FPS00 Replaced the fresh food evaporator cover and main control board. Plugged in and turned the unit on. Ad used to allow 24-36 hours for both sections to get cold again.
WALLOVEN WHIRLPOOL WOS51EC0AS04 Install new control interface do to complaints of inconsistent temps and cycle bake on and verify oven functions are working properly.
OVEN KITCHENAID KOCE507ESS09 Found display would revert to standby after preheating to set temp. Called techline. Per techline order and replaced UI. SR#7729341667; ordrng 1 W11093258 (User interface)
RANGE WHIRLPOOL WFE550S0HZ1 Found spring hinge broken. Install a new hinge. Door tested ok; used 1 WPW10299224 (Hinge) from stock
OVEN WHIRLPOOL WOD51EC7AS05 Have some of the glass is here but not everything needed. Still need front panel. W10577913. Office to order will be back Tuesday. Please call 636-290-2028 to set up return time. If no answer leave message.; ordrng 1 W10577913 (Outer door and glass)
DISHWASHER KITCHENAID KDTE504DSS0 Found UI and vent failing. Customer declined estimate for repair $500.50
RANGE WHIRLPOOL WFE515S0JW0 Checked customer states both surface on light and hot surface light indicators were on and wouldnt turn off. Currently both off and testing has been working fine. Would need to produce failures to determine part needed.
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Installed door seal and ui. Tested and they are working. The icebox fan came with a wire pulled out of the connector. Needed to reorder it. Other wise unit is working great.; ordrng 1 W11407678 (Ice box fan)
MICRO/OVEN JENNAIR JMC8130DDS "Unit is wedged in really tight and too heavy for me to move alone since my wrist surgery. His will need 2 men and a cart. Leaving parts with customer just in case. Collect 2 trips, labor and parts on return.; schdld next appmnt for 11/25 WED !"
OVEN WHIRLPOOL GSC308PJS4 Installed new thermostat on the unit and tested. Heats right up now.
WASHER MAYTAG MHW6630HC0 Installed the new dispenser and tested. zero leaks now all looks and runs good.
DISHWASHER KITCHENAID KUDS30IXSSA Clips on panel broken off causing it to pull away from door when opening need to order WPW10500175 at green by customer scheduled for Wednesday ; ordrng 1 WPW10500175 (PANEL )
WASHER WHIRLPOOL WFW5620HW2 Found faulty panel and ACU causing unit to throw errors and lock unit out. Will need to order parts attached parts at whirlpool will need to call and schedule with customer ; ordrng 1 W11319991 (CONSOLE ) and 1 W11322903 (ACU )
DRYER MAYTAG MEDC465HW0 "Could not duplicate any squealing noises. I did find the idler assembly not fully seated in bottom of unit, possible that belt was not tracking properly but I saw no damage on belt or pulley. I adjusted leveling to get rid of a small constant rattle noise. No other issues found at this time."
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Drain line plugged and freezing over, blew out drain line with steamer, cleaned out stuff in bottom of freezer to prevent any other blockages."
DISHWASHER KITCHEN AID KDTE334DBL0 Part sent was damaged installed and it leaked around seal area found void in gasket need to re order wpw10455261 will need to schedule with customer ; ordrng 1 wpw10455261 (SUMP )
DRYER AMANA NED4655EW1 "Dryer ..checked dryer operation ,,dryer noisey thumping in use ,,took dryer apart and checked ,found screw stuck on front drum seal ,,removed screw stuck on front drum seal ,,causing noisy and thumping ,ran and tested and all checked ok.running good now ,."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer stated bad smell, ice buildup in the freezer and now no cool. When I arrived the smell was pretty much gone but none of the fans or the compressor were running. Once we reset power at the breaker the refrigerator started cooling again and I was getting a full frost pattern on the fresh food evaporator. No signs of anything melted on the heating element. Customer will monitor temps for now."
DRYER WHIRLPOOL WHD560CHW1 Sr#7729340450 Spoke with techline and found lint housing gasket not seating causing leak need to order W10897401 lint housing W10897399 housing ext. eta 11/25 will need to call and schedule with customer. ; ordrng 1 W10897399 (HOUSING EXT) and 1 W10897401 (HOUSING )
WASHER WHIRLPOOL MHW5630HW0 "Washer , ,,replaced and installed new door gasket boot ,,ran test cycles and operation ,all working good and starting good now ."
WASHER WHIRLPOOL MVWB765FW4 "Washer ,,checked washer operation ...found bed sheet stuck under agatator...loosened and removed agatator ...and removed stuck sheet ..ran and tested all operation ,all working good and agatator is fine"
WASHER WHIRLPOOL MVWX655DW1 Picked up parts for return
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Installed new ice maker and ran through harvest and fill test. All checks out good and is working correctly with no issues.
FREEZER JENN-AIR JBZFL18IGX00 Installed ice maker sent for job. Cleared ice from behind bin. Advised cust.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed sump and pump and tested. All ops working great and zero leaks
WALLOVEN KITCHEN AID KEBC278KSS0 Part did not arrive. Office to call customer on Monday to reschedule install; O-emld tckt
DISHWASHER WHIRLPOOL WDT750SAHZ0 Spray arms are working just fine. All is working as it should be they want the unit installed by us which I explained that we do not do.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Temperatures on arrival were 17 degrees in the freezer and 52 in the fresh food section. Found the air vents between the freezer and fresh food section i paced shut. Steam treated them and the door gaskets. I also checked and saw where sealant could be good to seal,possib,e air leaks and sealed them with food grade clear sealant. Advised it will likely take 24-30 hours to get cold again."
RANGE JENN-AIR JES9860BAB "Ms Pic. Found the Convect, Clean, Rapid Heat and More Options and the downdraft vent buttons did not work. All are in the the lower left part of the touchpad were not working. Replaced the control,panel and all functions test good."
MICROWAVE WHIRLPOOL WMH54521HS3 "Order meg,cap,diode trans, has lagging when in use..office to customer for return date ; ordrng 1 W11256462 (Dial?) and 1 W10880342 (Trans) and 1 W10850446 (Capacitor) and 1 W10818686 (Meg)"
RANGE WHIRLPOOL KSGG700ESS Gettting f1e1 error. Started unit and you can hear an alarm like buzz found that the relay on the control is sticking causing this noise and giving error will need to order W11034208 eta tba will need to call and schedule with customer. ; ordrng 1 W11034208 (CONTROL )
REFRIGERATOR KITCHEN AID KRFF507ESS01 Installed parts and defrosted evap
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Customer didnt receive part tk to look up part need W11294907 eta tba ; ordrng 1 W11294907 (ICEMAKER )
WASHER MAYTAG A506 Found transmission leaking oil. Quoted for repair customer to buy new collected 109.00
MICROWAVE WHIRLPOOL KMHC319EBS4 Installed magnetron and tested unit is now heating
DRYER WHIRLPOOL MGD7230HW0 Installed UI facia and tested. Wife to connect unit to WiFi
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found led in freezer out installed jumper collected 215.77 for parts and call. Customer to pay labor on return 45.00. Part eta 12/15 will need to call and schedule with customer.; ordrng 1 W10695459 (LED), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Unit activating silenoid for ice randomly need t order UI and control parts eta tba will need to call and schedule with customer ; ordrng 1 W11043763 (CONTROL ) and 1 W11265135 (UI )
WASHER KITCHEN AID KAWS85DJT4 "Installed gearcase, clutch and coupler. Ran a test cycle. All tested ok"
COMPACTOR WHIRLPOOL TU950QPXS2 Unit is doing the same thing as before. Customer brought the unit downstairs with an electrician and ran it on a dedicated circuit. Customer had received a voicemail from Todd stating the unit had been approved for exchange on October 28th. Phil Pauat will contact WP on Monday and the customer about exchang
RANGE WHIRLPOOL MGR6600FW1 Tested all burners. All tested ok. Igniter is arcing straight up and igniting flame. Advised customer to turn the knob a little slower
DOUBLE OVEN JENNAIR JJW3830WP00 "Ms pic and of the 2-f8-e0 codes on 11-16-20 at 5:56 pm and 22-17-20 at 4:45 pm. The service pointer reads we should check for obstructions and Replace the UI if none are found because they have changed the RPM allowed variances since this model was manufactured.Pulled unit out and did a free wheel spin test on both fan motors. They each spin an equal amount of time, 3-4 seconds and I found NO obstruction of either fan. Customer clarified that she got the same code for both the upper and lower ovens. Per the service pointer W10702320 we would want the User Interface, a Wpw10344082 that is on back order and has no known etaCustomer discussed with spouse. They would like to be called when the part is available and pay to order it at that time.Collected 109.00 today on check number 8424.; ordrng 1 Wpw10344082 (Ui) and 1 Callwhen (Part is in)"
DISHWASHER KITCHENAID KDTE334GPS0 "Replace console, test ok"
DISHWASHER KITCHEN AID KDPM354GPS0 Wants diiferent tech
WALLOVEN KITCHEN AID KEBI171DBL8 Ms pic and of short conduit. Customer to heat an electrician or handyman to extend the conduit so it is accessible and call us back. Tech Has the part.Collected $109.00 today on
DISHWASHER KITCHEN-AID KDTE204EPA4 Coach cust on door panel and installing machine
DRYER WHIRLPOOL NED4655EW1 Test voltage to dryer and found issue with fuse breaker box not supplying 240 volts to dryer. Remove fuses and test with meter and they appear to be good. Reinsert fuses and flip box lever and now we have 240 volts. Test dryer and all functions are now working. Any further issue with electrical and customer will need a electrician.
MICROWAVE AMANA AMV2307PFB3 Install control board do to over range light will not shut off. Now light is functioning properly.
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Check dishwasher over for issue with error code f8e4 indicating a leak and tray float has activated drain and shut unit down. Pull drain pan with float at bottom of unit and empty water. Tighten water supply line at inlet water valve and test cycle unit and did not see any further leakage.
DRYER WHIRLPOOL WHD5090GW0 F1 error code on the unit. Verified voltage to the control and checks out good. Will need new control for the unit. Customer paid in full for the repair and needs afternoon appointment after 130.; ordrng 1 W11239098 (Control) and 1 Ship (Ship)
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Installed new door.
WASHER AMANA NTW4516FW3 "Installed gearcase , shield, splutch and actuator ordered. Calibrated and ran an auto test. All tested ok"
WASHER WHIRLPOOL WFW87HEDW Tech was assigned as a helper;
RANGE JENN-AIR JDR8895AAS Found knobs are broken. All valves tested ok. Advised pushing down before turning the valve to on. Customer will look for new knobs. Gave him the part number
WASHER WHIRLPOOL WTW5800BW0 Installed hot valve ordered. Ran an auto test. All tested ok. No squealing during fill
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed an adjuster kit from truck stock. Installed rack stop. Rack tested ok. Office to schedule part pick up when part arrives ; ordrng 1 undefined (W10712395) and 1 undefined
WASHER MAYTAG MVW18CSAWW0 "Ran diagnostics found water code, so check line found cold water was off, turn back on had tenant use it, water came in fine, everything working properly"
WASHER WHIRLPOOL WTW8100BW0 "Found basket not floating. Unable to move up. Removed drive hub. Gear and basket are rusted and not able to move. Unit wounded tub, basket and filter plate with screws. If the basket were available, it would not be cost effective to repair"
MICROWAVE WHIRLPOOL WMHA9019HZ1 Found several F6-E0 error codes for 11/18/20. Cleared error codes. Customers complaint is the screen is going black and not accepting key selections. Ordered a new door. Part is ETA TBA. Office to Xpart and schedule install with customer ; used 1 W11186019 (Door) from stock
DRYER AMANA NED4655EW1 Found drum belt broken. Installed a new belt. Ran a test cycle. All tested ok; used 1 341241 (Belt) from stock
WASHER WHIRLPOOL MVWX655DW2 "Lid latch error codes. Ran an auto test. The lid would not latch. Installed a new lid latch. Found strike out of position. Ran an auto test. Unit now locks. Lid is still skewed. Not making good contact on the right side. Ordered top, lid, both hinges. Parts are at WP, and Iowa. Office to locate parts and schedule install with customer ; ordrng 1 W11117421 (Lid) and 1 W10270399 (Hinge) and 1 W10270398 (Hinge L) and 11 W11233067 (Top)s, used 1 W11307244 (Lid latch) from stock"
DISHWASHER WHIRLPOOL WDP370PAHW0 Installed sump ordered and installed hinge pads. Ran a test cycle. All tested ok. No leaks ; used 2 Wp8268961 (Pad) from stock
WASHER WHIRLPOOL WFW560CHW0 Unit has a dryer stacked on top. Will need 2 techs; O-emld tckt
DISHWASHER WHIRLPOOL WDF520PADM7 Installed water inlet. Ran a test cycle. Ran a test cycle. All tested ok. No leaks
DISHWASHER JENNAIR JDB9800CWP1 Install vent assembly checked over unit tested out good ran diagnostics no codes no leaks..
DOUBLE OVEN KITCHEN AID KEBS209BSS00 Tech ordered the wrong door glass. Ordered inner door glass. Part is eta TBA office to schedule install with customer when part is located; ordrng 1 WPW10335920 (Inner door glass) and 1 PARTTOTECH
WASHER WHIRLPOOL MVWB765FC3 Install slide ran diagnostics and calibration done no codes no leaks everything tested out good..
WASHER MAYTAG MVWB835DC4 "Install board,ui and door switch ran diagnostics and calibration done no codes no leaks"
MICRO/OVEN WHIRLPOOL WOC54EC0HS02 Oven power button unable to turn off at times. Customer describes they were able to set temp to lower temp but the power button would not work had to power cycle unit. Another instance completely froze and had to power cycle. Similar instances have occurred numerous times customer states. Called tech line. F6E4 F6E0 checked harness connections all look good. Techline suggest new amc and ui file 7729346046. Microwave not working for me could push buttons and hear tones but not working to start. Rebooted and tested fine.; ordrng 1 W11297728 (Console) and 1 W11261167 (Amc)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Eta tba Customer states leaking from water dispenser put a cup under to fill and wouldnt stop dripping. Tested pad in diagnostic cycle ice and water pad working fine. Would need new valve W11043013.; ordrng 1 W11043013 (Valve)
WASHER MAYTAG MVWB835DC4 "Ran an auto test. Unit is not constantly draining. There is some gearcase noise in agitation. Customer declined gearcase replacement. Advised customer that the sound they are hearing is p, a sound of something else in the plumbing system"
REFRIGERATOR MAYTAG MSS25C4MGZ00 "The ice maker wouldnt fill in diagnostics due to frozen fill tube. I defrosted and it started to fill. The heater ohmed out good from the bottom of the freezer door. Could be a dripping water valve or a user interface issue. Needs new user interface and dual valve. ; ordrng 1 W11244439 (User interface) and 1 WPW10179146 (Valve), states that autho needed"
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Found line blew off the end of filter head causing leak. Installed filter head and tested no leaks .
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Cust canceled, tested positive for covid; O-emld tckt"
DISHWASHER WHIRLPOOL KDTM504EPA2 Installed parts and tested.
WASHER WHIRLPOOL WTW4955HW1 "1-1,1-2 need new ccu; ordrng 1 W11256105 (Ccu)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ Normal operation
DISHWASHER KITCHENAID KDPE234GPS0 Sump not running and spray arms plugged; ordrng 1 W11085683 (Sump) and 1 W11101428 (Spray arm) and 1 WPW10448645 (Spray arm)
DISHWASHER WHIRLPOOL KDTM404KPS0 "No error codes, sump is noisy; ordrng 1 W11416362 (Sump) and 1 Difftech (1234567)"
RANGE KITCHEN AID KSEB900ESS0 Installed new element on the unit and tested. Heats much better now.
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Order pump, office to call customer for return date..; ordrng 1 W11412291 (Pump)"
MICROWAVE KITCHENAID KHMC1857WSS0 "M and S Pics. Customer said it stopped working between uses. There are 122 volts at the outlet. Found the 20 amp fuse was bad. Replaced the fuse and it tested good, heating a cup of water from 86 degrees to 120 degrees 1 minute.; used 1 M0805101 (20 amp fuse) from stock"
WASHER MAYTAG MVWX550XW1 "found unit was not level, causing it to vibrate and water to spray out back and down back of tub, also found a small leak at cold water pivot advised customer to replace hoses, ran 2 test cycles and found no leaks cleaned up all the water customer will monitor"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Ms pic. Office to send in the pic of the bowed icemaker liner to service matters and attach the SR number.The icemaker stops working intermittently and they have been able to get it to work by using a hair dryer on the icemaker area. The IM non reservoir is frozen in place and appears to be overfilling and the overfilled water freezer the reservoir in place. Applied steam to the inside of the reservoir to melt the ice by steaming up through the metal ice cutters in the front. When the reservoir was loose enough to pull out I saw a bow at the lower right of the ice maker housing. This housing is a part of the liner so I Took a picture and called techline. Spoke with Austin. Issue deemed non repairable and the SR file number is 7729355315. I left the reservoir out and disconnected the ware harness to the IM so they will net get any more water filling to the icemaker.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found damper with ice and frost blocking. Damper sticking. Ordering damper. ; ordrng 1 W11317276 (Damper)
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new sump assembly in the unit and ran through diagnostic test. All checks out good and is working correctly with no leaks.
MICROWAVE WHIRLPOOL WML55011HS5 Installed new touch panel on the unit and all checks out good and all buttons are working properly with no issues.
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "W11088499 control $296.97, WPW10372206 UI $220.31, shipping $14.00, and labor $106.65. Customer having issues with temps. Check EVAP and the pattern is good and getting full frost pattern. Adjust fridge door up since it was hitting the set pin and restricting close at last moment. Likely getting stuck in defrost since usually start cooling once reset. Changed to basic defrost and customer is going to monitor. If still having issues would need new UI and rear control."
OVEN KITCHENAID KODE900HSS00 Verified oven temps and averaging just above 350 for 350 bake and leaving where it is since having longer bake time. Talked to customer about setting and best results. All checks out ok.
RANGE KITCHENAID KSGG700ESS1 Need new panel 9 button on responsive part backordered office to follow up; ordrng 1 W11029431 (Panel) and 1 Officereschedule
WASHER WHIRLPOOL WFW6620HW0 Installed new user interface and new bellows on the unit. Went through diagnostic test will no issues or leaks.
WASHER AMANA NTW4516FW3 "Ran diagnostics found noise coming from gearbox bearing, order gearbox n clutch office to call customer for return date, customer need to get floor done before we do repair, uneven floor...; ordrng 1 W11454741 (Gearbox) and 1 W10721967 (Clutch)"
STACKED MAYTAG LSE7806ACE "Would need timer, only have 30v going down to valve, please bill customer..; ordrng 1 WP22001924 (Timer) and 1 Shiptotech (Ship to tech)"
OVEN WHIRLPOOL MGRM752BDS Bake igitnor failed completely now and was getting no glow with no continuity. Installed new bake ignitor and all checks out good and is working correctly with no issues.; used 1 74007498 (Ignitor) from stock
GAS DRYER WHIRLPOOL LGQ8858JQ0 Found thermal fuse failure due to restricted vent. Customer declined repair and will purchase new
WASHER WHIRLPOOL WTW8000DW5 Order fill valve per customer water is coming inside unit by it self...office to call customer for return date..; ordrng 1 W11220230 (Valve)
MICROWAVE KITCHEN-AID KMHS120ESS6 "M and S pics. Customer said it stopped in mid cycle after making a buzzing noise and a burnt metal smell. He replaced the 20 Amp fuse and it burnt when turned on. I checked the door switches, put the customers 2nd good fuse in and disconnected the transformer primary input wires. Found there are 113 volts going to the transformer and high voltage side. Reconnected wires and tested. The fuse burnt and the magnetron growled. Estimate to repair is $386.78. Customer will call WP about possible part concession for the w10818686 magnetron. Collected $109.00 today on check number 405.; ordrng 1 W10818686 (Magnetron) and 1 Shipping (Shipping)"
WASHER WHIRLPOOL WFW87HEDW Installed a new drain pump. Ran a test cycle. All tested ok; used 1 Wpw10605427 (Drain pump) from stock