Great Service!Friendly!Reasonably priced.
Craig - Shakopee, MN
Nate explained to us what he was doing in his repairs.
Theresa - Apple Valley, MN
Our refrigerator is a lemon. We've had a rediculous number of repairs. Dennis has been the only guy who knew how to fix it. I think he basically rebuilt the whole thing. However, after the last repair, the lights on the top left of the refrigerator are not working.
Bryan - Osseo, MN
Andrew came in a put together the dishwasher motor super fast
Repair drip from water dispenser.
Allan - East Bethel, MN
Tech was considerate and knowledgable. Very prompt.
repair leaking water dispenser-Refrigerator.
Allan - East Bethel, MN
Tech very considerate and personable.
Katherine - Minneapolis, MN
Refrigerator repair with J
Kristine - Shoreview, MN
I have had J out to repair my refrigerator a couple if times and he was exceptional! I am so impressed with his professionalism and he was personable. Thank You
Very satisfied, will call agIn if ever needed.
Susan - Minneapolis, MN
Jay pin pointed problem immediately. He ordered parts and fix it
Xian - Lino Lakes, MN
Satisfied customer - Victoria, MN
Sharon - Red Wing, MN
Great service, friendly!
Yang - Maple Grove, MN
Great and so easy to work with
Tom - Minneapolis, MN
Dennis was a great technician and customer service focus person. I hope he is alway who you send to my house.
Marilynn - New Brighton, MN
He was right on time, very helpful answering my questions, and generally a very pleasant person to deal with.
Philip - Minneapolis, MN
got the job done
Brian/deneen - Champlin, MN
David - Minneapolis, MN
Hung did a great job fixing our washing machine. Unfortunately Hung was our second repair we called in to fix our washer. We believe we were scammed by the first repair company we called. Hung was upfront and honest about what needed to be done to fix the washer. He showed up in a timely manner and got the job done. I simply cannot say enough positive things about our experience with them. I will be calling Twin Cities Appliance next time one of our appliances breaks.
Jessica - Hopkins, MN
good service, serviceman was very nice.
Karl - Woodbury, MN
Great Service, On time
Kelly - Orono, MN
Kandi - Roseville, MN
The office was very helpful and the tech was very nice when he came to the house.
Tami - Eagan, MN
So easy to work with. On time, pleasant, knowledgeable, overall exceptional service.
Sally - Rosemount, MN
Donna - Elk River, MN
Great job. Nice guy
Brian - Prior Lake, MN
Good service, quick diagnosis & repair. Very respectful service provider
Wayne - Anoka, MN
Marge - Woodbury, MN
Top notch service!!!!
Ben - Eden Prairie, MN
Nate was very friendly, professional and knowledgeable.
Richard - Forest Lake, MN
Great service thanky
Great service very prompt and professional
Patti - Minneapolis, MN
Rebecca - Eagan, MN
Our technician was knowledgeable, personable and efficient!
Alan - Osseo, MN
Duane Weigel is the nicest serviceman to call on us in over 50 yrs
Very good nice man
Joel - Farmington, MN
Yes great service
Mary - Zimmerman, MN
Yes great service Andy was knowledgeable and friendly
Steven kroeker - Woodbury, MN
Jared. Was great. We had it serviced a year ago and it was never resolved. It currently works better then we we first had it installed. Thank you Jared
Washing Macine diagnosis and repair
Harry - Maple Grove, MN
Christine - Minneapolis, MN
Professional and timely
Clodie - Hugo, MN
A - Lakeville, MN
Nate knows his stuff! Super happy customer. As the day of appointment approached, communication from the company on arrival time was also excellent.
Kim - Victoria, MN
Josh was friendly and knowledgeable. He fixed our repair quickly and gave us maintenance advice.
Scott - Saint Paul, MN
Amazing quick service
Jerome - Minneapolis, MN
Thanks Hung for great service
Diane - Minnetonka, MN
Great repair guy.
Great, Fast Service!
Matt - Elk River, MN
Quick and responsive
Dao - Coon Rapids, MN
Had a good experience, would recommend and us again
Steve - Minneapolis, MN
J19 - Hudson, WI
Great service, was under warranty and rhey handled everything very well!
Great customer service, Excellent Technician!
Greg/melissa - Minneapolis, MN
Mr. Hung Nguyen is a very knowledgeable and skilled repair technician. He correctly diagnosed the problem, promptly ordered the necessary part and returned asap (on a Saturday) to install it. Great customer service and communication. If you have an appliance in need of repair, ask for Mr. Hung Nguyen at Twin Cities Appliance!
Dishwasher Water pump repair
Patrick - Eagan, MN
Tech Tim? Is a winner!
Todd - Hopkins, MN
Great experience from start to successful completion. Thanks to everyone who helped achieve that!!
Dwight - Big Lake, MN
Very good service
Knowledgeable and very pleasant.
Debbie - Arden Hills, MN
Great, quick service - Thanks!!
Allison - Chaska, MN
Patrick/amy - Minneapolis, MN
Jim did a great job repairing our dishwasher. He was on time and quick & walked through everything with me.
Great communication - working appliance
Phillip - Blaine, MN
Great communication, from scheduling to notification of parts arrival and installation. Technician called to update on progress and explain issues. I hope I never need to, but would gladly call them for future repair needs.
Dawn - Big Lake, MN
Lukas was very professional and personable.
Judy - Victoria, MN
Jim - Savage, MN
He knows his “stuff “ - very satisfied
Rory - Maple Grove, MN
Susan - Farmington, MN
on time and fast
Jack - Minneapolis, MN
Due to unexpected circumstances we needed have a friend meet Dennis and let him in. Dennis communicated very well with us via phone, diagnosed the issue and provided us with options. Felt that he was very honest.
Great Service with a smile
Eric - Eden Prairie, MN
Barbara - Woodbury, MN
Jared has fixed appliances here in the past. He’s very intelligent!
Diane - Minneapolis, MN
Bruce - Shorewood, MN
Alix - Minneapolis, MN
Ryan took great care of our appliance and was kind and answered all of our questions and concerns!
Great service and response time
George - Eden Prairie, MN
TC Appliance responded quickly and came to my home the next day to fix the issue. The technician was courteous and professional. My only suggestion would be to let people know that TC Appliance fixes appliances, they don't do any cleaning associated with the work. I was on premise so I cleaned up the vent that they were working on. Not an issue.
Great technician ,Excellent service and on time
Tom - Burnsville, MN
Need appliance repair this is your company to call
Very nice technician, answered all my questions, overpriced charge for what he did
Roman - Coon Rapids, MN
I got charged almost $100 for visit and diagnosis … But there really was nothing to diagnosis. I had a cracked softner dispenser and I had a crack in the plastic circle on top of the tub. Very straightforward stuff. Took five seconds to notice that. What I wanted technician to tell me is how much it would cost to replace those parts. And he did.
Scott - Watertown, MN
Josh was great, on time and very skilled at his job, he found the issue quickly and reinstalled the unit carefully. No parts were needed because Josh took the time to find a loose wire for the fan and that did the trick, a less qualified tech could have just ordered new parts or just just replaced the unit, awesome job
Gena - Minneapolis, MN
Jane - Woodbury, MN
Dave was able to quickly diagnose the problem and already anticipated it because he had the parts on the truck, then fixed it and left the area impeccably clean.
Great communication and service
Lisa - Victoria, MN
Christine - Cambridge, MN
Had confidence in the serviceman . Explained what he was repairing and why . I appreciated that.
Scott - Hastings, MN
The tech made a 2nd stop to check the operation of my freezer door and told me that the clunking of my freezer door, though very minimal, was normal. I don’t agree. If that door did that on the showroom floor, I would not have purchased it. I think the door should have a smooth operation.
Excellent Service both times Warranty work
Judy - Harris, MN
My dryer quit working! Still under warranty! Also had dryer door insulation replaced!
Theressa - Saint Paul, MN
Good honest people
The Right Way To Service Your Customers
Blade - Maple Grove, MN
Friendly service tech. Very helpful in explaining the issue and making suggestions on how to prevent it from reoccurring. I will continue to use Twin Cities Appliance for any future service needs.
Sharon - Plymouth, MN
Roger - Stillwater, MN
Ella - Apple Valley, MN
As always, great service
Doreen - Maple Grove, MN
I have always experienced great service from the technicians at Twin City Appliance. I just wish my Kitchen Aid appliance would work properly.
Dena - Woodbury, MN
Tom - Star Prairie, WI
Very good service
Mark - Bethel, MN
Time frames for both visits were within the promised times as well as the 30min call ahead. Tech was efficient and effective at diagnosing and fixing the issue. So far so good on the repair!
Christina - Minneapolis, MN
Eric - North Branch, MN
Friendly, Quick and Professional
Erin - Chisago City, MN
Jared was knowledgeable, friendly and efficient. Thank you for the job well done!
Fixed display screen on my range
Heather - Chisago City, MN
Knowledgeable and efficient
Donna - Circle Pines, MN
My new refrigerator was not making ice. Jay got right to work putting down protection on the floor as he took apart the freezer. He immediately saw the problem, fixed it and was gone in a flash.
Excellent service, personable repairman
Tom - Minneapolis, MN
Jay did a great job repairing the microwave’s faulty display. He arrived on time and quickly replaced the necessary circuit boards and led display, and even tested the microwave before he left. Very positive experience!
Lois - Andover, MN
Harlan/marge - Ham Lake, MN
I am hoping the problems are finally fixed Jay tried to fix the problem multiple times
Chad - Minneapolis, MN
Nate did a great job. Explained the stove issue thoroughly and options for repair or replace. Decided to have it fixed and was able to get it done within a few days after ordering parts.
very good service
Peter - Woodbury, MN
All service technicians arrived within the window provided. the on-line app was very helpful in tracking where the technician was. Technicians were informative, and provided good advise for operating appliances> Unfortunately, the build/design quality of my Whirlpool appliances is poor.
Gerald - Stillwater, MN
Quick Fridge Fix
Jon - Blaine, MN
Showed up promptly at appointment time. Quick fix and great experience.
Bridget - Saint Paul, MN
Jessi - Waconia, MN
Josh was very efficient and knowledgeable. He was also very friendly which is a plus with kids around. He did a great job!
George - Saint Paul, MN
We purchased our dishwasher May 2017. I use it 4 times a week. The top rack fell out 2 years later within days of my purchase date! Kitchen Aid/Whirlpool is passing off low quality appliances as high quality! Quality is obviously not a part of the production model!
Response from Twin Cities Appliance:
Thanks for the review George. The other good news is the part we installed is new kit that went to metal parts instead of plastic so you should be good to go for a long time!
On time and quick service.
Donna - Plymouth, MN
We have had very good experiences with Twin Cities Appliance.
"Schwarz - Chanhassen, MN
Great, fast service
Denise - Stillwater, MN
Mike was very knowledgeable and easy to talk to. Service was quick.
Mark - Blaine, MN
Service on washing machine.
Charles - Saint Paul, MN
Very informative and things promptly cared for.
Ann - Edina, MN
Saved the day!
Cindy - Corcoran, MN
Corey - Belle Plaine, MN
Did a good job. Handled all warranty issues
Best service we’ve received in a long time!!
Todd/carla - River Falls, WI
Jared arrived on time and got right to work. He did an excellent job of explaining what was happening and fixed the problem. He also gave good tips on temperature control and how to lessen normal ware and tare. In a world where many give excuses versus giving customers the service they deserve, Jared went above and beyond. Great communication. Would absolutely recommend to anyone and future if needed. Thank you!!!
Nate provided great service.
Mark - Minneapolis, MN
Nate was very professional and thorough.
great service and very good at solving a complex problem with our ice maker.
Susan - Long Lake, MN
I thought their whole operation was very efficient and the communication excellent.
Great service! I wish you would have been the person to come the first time!
Larry - Cottage Grove, MN
My ratings reflect the combination of the 2 visits. Dave was awful but Jared was excellent!
Todd - Waconia, MN
Great Service and the communication is great
Ryan provided great service.
Shirley/paul - Minneapolis, MN
Ryan is professional, knowledgeable and only recommends what services are needed.
Freezer door repair
Brad - Lino Lakes, MN
Great service! Very personable and fixed our problem quickly.
Dave is a great guy.
Theresa - Saint Paul, MN
Dave is a great guy who does great work. I've seen him many times in the last few year to repair my poorly built refrigerators. It is not pleasant having a broken refrigerator, but it is always pleasant to see Dave.
great service, repair done
Susan - Minneapolis, MN
Elizabeth - Eagan, MN
Very professional, very cordial, explained the issue and how the appliance functioned. Very knowledgeable. A+ experience. Should we have a problem in the future, we will request Ryan.
Lisa - Lino Lakes, MN
Very efficient, courteous, and professional thank you!
Peggy - Saint Paul, MN
Efficient, pleasant and professional.
The service was great
Paul - New Prague, MN
Carol - Northfield, MN
Jim was professional, competent, and friendly. He finished the repair quickly and completely!
Keith - Fridley, MN
Duane is a very knowledgeable
Very professional, problem solved.
Lisa - Corcoran, MN
Ella - Apple Valley, MN
Peggy - Plymouth, MN
Pamela - Minneapolis, MN
Dennis was a pleasure to work with.
Kelly - Excelsior, MN
Friendly technician with great service. The time tracker for the technician was great. We could see when he would be at our house
Nick - Plymouth, MN
From scheduling the appointment to the technicians help, the service was superb. Very streamlined and efficient.
Job was done to our satisfaction.
Edward - Eden Prairie, MN
Brenda - Saint Paul, MN
He was very nice
Fast, Friendly Service
Reuter-walton - Minneapolis, MN
The service man arrived when he said he would and gave great advice. Quick service.
Nate the professional
Theresa - Farmington, MN
Nate has excellent troubleshooting skills and fixed the issue straight away. Twin City Appliance is luck to have him.
William - Minneapolis, MN
"Assisted - Coon Rapids, MN
Scott - Oak Grove, MN
Fixed our problem fast
Jason - Savage, MN
Kathleen - Minneapolis, MN
Yeng - Saint Paul, MN
knowledgeable and quick
John - Mendota Heights, MN
Dave knew exactly what was going on, got the needed parts and completed the repair in two quick visits.
2 techs showed up. Everything went well, although there is a problem with the freezer door hinge. Not smooth operation!
Scott - Hastings, MN
I have no opinion until the problem is rectified!
On time fast repair
Debra - Chanhassen, MN
Chad - Rochester, MN
Jim and Aaron Are very knowledgeable. Professional. Kind.
John - Chisago City, MN
Service with a smile
Peter - Shakopee, MN
Professional, prompt, competent technician.
Very polite, efficient, and skilled
Mark - Minneapolis, MN
Knowledgeable, friendly service
Joan - Woodbury, MN
Joe - Woodbury, MN
Kevin/dillon - Hugo, MN
Joel - Star Prairie, WI
Jared did. Excellent job on our warranty work. He was courteous and friendly.
Jenny - Maplewood, MN
Second time using this company and we are very satisfied
Carol - New Brighton, MN
Easy solution to the problem
Emily - Waconia, MN
Josh was excellent and had great advice!
Bruce - Shorewood, MN
Sharon - Blaine, MN
It was great. Very pleasant employees. Did a great job.
Frustration with scheduling
Dave/sue - Hudson, WI
Jared is great and does a great job! We are frustrated with the scheduling and parts. We had said what was wrong, light sour again, but the parts were not on the truck so another appointment had to be made which they were supposed to call back and discuss with me a time but never did. I just got the email with the time frame which was the one time frame of that day I could not be at home for. By the time I received the email it was to late to rework the schedule.
Awesome service, professional and propmt
Patti - Minneapolis, MN
Andy was great, he was very professional, new what he was doing and was extremely polite. We are definitely going to be using your company again for any service we need on our appliances.
David - Saint Paul, MN
Oliver - Saint Paul, MN
Arrived on time, very knowledgeable, diagnosis and repair were performed accurately. Would recommend to anyone who needs appliance repair.
Raza - Plymouth, MN
Michael - Brooklyn Park, MN
Loren and Sandra - North Branch, MN
Mary - Apple Valley, MN
The only problem was the waiting for parts since my repair was on a washing machine. Technician was good and knowledgeable.
Brenda - Blaine, MN
Great service very knowledgeable
Todd - Shoreview, MN
Fair assement opf problem
Gayle - Andover, MN
The service man assessed the problem and gave us his good opinion of repair or not. We thank him for his expertise.
Lori - Lakeville, MN
Dennis was thorough and genuine. He made our experience with you great.
Dee - Minneapolis, MN
Alan - Circle Pines, MN
Service person came on time, replaced parts as directed, currently all is working well. Warranty work, no cost.
George/mary - Minneapolis, MN
Fast and competent service
Mos/carol - Minneapolis, MN
Our new refrigerator arrived with uneven doors. Dennis quickly got them fixed and also provided information useful for maintaining the optimum operation of the fridge.
Willie - Kenyon, MN
Dennis - Woodbury, MN
Great appliance service
Chris - Minneapolis, MN
Solved my washer problem efficiently and professionally.
Laurel - Saint Paul, MN
Great service, friendly service
Anne - Saint Paul, MN
Dennis was great- helpful and addressed my concerns.
Quick fix & great service
Lindsay - Minneapolis, MN
Kathy - Fridley, MN
First of all I really like the link they give you to track your repair person as what time they will arrive. What a excellent feature! Lucus did a great job. I would definitely choose Twin Cities Appliance again.
Marsha - Excelsior, MN
Great Service, very professional
Above and beyond !! The best service
Rick and Sally - Eagan, MN
Jim was very professional, knowledgeable, and explained exactly what the issues were. He even spoke to our contractor on the phone to explain what needed to be done!
Great service good and promt
Terry - Saint Paul, MN
Great, efficient service!
Denise - Eden Prairie, MN
Ryan was professional & got the job done right & efficiently.
Hollie - Ramsey, MN
Kathy - Ham Lake, MN
Great service person
Gary - Eden Prairie, MN
Nothing changed. Still makes loud noises. Other refrigerators don't.
James - Eagan, MN
Sandra - Blaine, MN
Awesome scheduling/tracking of tech
Mike - Rosemount, MN
We loved being able to see where the tech was throughout the day!
Bill - Rochester, MN
Kept us informed of when he was arriving. Did a great job of fixing then dryer and getting it all put together.
Sally - Princeton, MN
Kory - Waconia, MN
Great customer service and knowledge. Couldn’t have asked for a better experience.
Richard/mary - Minneapolis, MN
Cheryl/jeff - Red Wing, MN
Suzie - New Brighton, MN
Jay was outstanding!! Great job troubleshooting!!
Jerome/karen - Woodbury, MN
Jarred was very informative about the KitchenAid Refrigerator. Answered all are questions.
Willie - Kenyon, MN
He did a great job
Very knowledgeable service tech and also nice
Neal - Chaska, MN
Ryan was very courteous and knowledgeable and was able to diagnose the issue quickly and provide a solution.
Megan - Stillwater, MN
10/10 would recommend Dave. Great guy and very fast service!
Jay was very pleasent, there was some unexpected problems with parts but he stayed with it and finished the job. Much appreciated Jay!
Don - Fridley, MN
Mike was a great guy!
Liz - Houlton, WI
Super nice guy. Very professional. Very fast.
REFRIGERATOR WHIRLPOOL WRX988SIBH00 "Pulled unit out on sliders. Recovered refrigerant. Replaced EVAP, comp and filter drier. Pulled vac and held. Charged unit with 5.5 oz 134a unit running and cooling. Please use parts scode to cover part cost. ; used 1 MISC REFRIGERANT, 1 MISC VALVES AND TUBING, and 1 W10917531 (EVAP KIT) from stock"
DRYER MAYTAG MGDB835DW4 "Installed parts, unit heating good"
REFRIGERATOR KITCHENAID KRMF706ESS01 "cust not home. Cust son let me in. Installed drawer front Deli UI not with door as shown. Need to order deli UI. Called cust and left VMwith issue and rescheduled for thurs, ; ordrng 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR KITCHENAID KSF26C6XYY04 Found ff cold but fzr not keeping items frozen. Checked and have partial frost on EVAP. Unit has low charge. Needs ff EVAP and drier. Quoted 350 for labor. Collected svc call. Parts covered under ss watranty. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
DISHWASHER WHIRLPOOL KUDE40FXPA3 "Found leds partially lit. Checked control for error codes. Found 2-1 stuck key code. Needs UI. Ordering part. Quoted 85.90 for labor. ; ordrng 1 WPW10500087 (panel-cntl), used 1 Ship (Shipping/Handling) from stock"
MICROWAVE WHIRLPOOL WMH31017HS1 Found cabinet mount drilled out. Found butterfly bolt stripped. Butterfly bolts are not good anchors for. Mounting microwaves. Needs cabinet and hardware to mount. Cust also stated previous issue persists. Tested machine. Checked hv components ok. Checked harness ok. Checked blower and humidity sensor ok. Ordering control and cabinet parts. ; ordrng 1 W10821385 (hard-mount) and 1 W10892389 (cntrl-elec) and 1 W11122643 (NUT) and 1 W11207441 (OUTER CASE) and 1 WP8169704 (screw)
DRYER WHIRLPOOL WGD8620HC0 Found dryer vibrating when running. Pulled unit out. Pulled front and tub. Found steam valve loose in bracket. Tightened screw. Found blower cover loose added screw to cover. Found blower housing loose. Tightened housing. Reassembled and tested machine. Removed board that was stuck under unit when leveling and leveled unit correctly. Tested machine.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ms pic.Walk up to 5th, go thru the metal door on the left. Follow to the left to 507.Tech Could hear it clicking off when entering the room. Compressor buzzes about 15-20 seconds when power is supplied to it, then locks off. Condenser fan is running. Compressor external temperature is near 140 degrees.Would need a compressor kit WPW10507886 from dvh. SEE NOTES.; ordrng 1 SHIP2RETURNINGTECH (OR MAKE A P/U.) and 1 WPW10507886 (COMPRESSOR KIT)"
MICRO/OVEN KITCHEN AID KEMS308SSS00 Part broken again. Going to request special packing and verify the parts isn’t broken before packing. The upper part of the bigger element bracket which we need for this unit. Customer would like afternoon appointment.; ordrng 1 W10909479 (SPECIAL PACKING)
MICROWAVE IKEA IMH172FS0 "Line fuse on the unit was blown. Before the fuse blew they were having trouble the the door registering open and closed. Installed new line fuse and new door switch kit. All checks ok and is working correctly. Since new springs on the cams door will not open if open pushed is pushed slowly. If giving firm quick press on the door open button opens with no issues.; used 1 W11244490 (INTERLOCK KIT), and 1 WPM0805101 (20 AMP FUSE) from stock"
DISHWASHER KITCHENAID KDTE334GPS0 Found third level rack wheels busted off. Need to order W11027154 at whirlpool customer to install himself ; ordrng 1 W11027154 (dishrack)
MICROWAVE IKEA IBMS1455DS00 The mounting peg on the button holder that hold on the PCB button was broken for the start button. Installed new button holder on the unit and tested. All checks out ok and is working with no further issues.; used 1 W11116990 (BUTTON HOLDER) from stock
REFRIGERATOR WHIRLPOOL WRT106TFDW01 Gasket on the freezer wasn’t pulling in on the hinge side. Was able to heat the gasket and reform it to get a good seal all the way around the door. Also defrosted all of buildup from the air. All checks ok.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Water pressure low hooked up to RO and had water filter still in fridge fill tube frozen advised customer to have RO pressures unto proper psi
REFRIGERATOR KITCHENAID KRSC503ESS00 "Ice maker failure, error on harvest cycle. Ordering ice maker to replace. Quoted 85.90 labor to install. Return 6/10 to install, part ships to customer. ; ordrng 1 W10873791 (icemaker)"
DISHWASHER KITCHEN AID KUDE70FXSS6 "Left hand track broken, ordering both to replace. Parts ship to customer, return 6/6 to install. Payed in full. ; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK)"
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Installed new doors, found no damage on new doors."
REFRIGERATOR KENMORE 106.7890589 "Defrost drain line frozen up, removed ice blockage and installed a heat probe to prevent line from freezing in future.; used 1 819043 (HEAT PROBE) from stock"
DISHWASHER MAYTAG MDB7100AWW Found pcb failure and console broken. Both parts are NLA. Customer to purchase new
WASHER WHIRLPOOL WFW5620HW0 Found shipping bolts still in place. Removed bolts. Ran a test cycle. All tested ok
WASHER WHIRLPOOL MFW9700SB1 "Order flow meter hard water made wheel inside meter not counting water flow coming in when cold rinse water coming thr, did find small company that came before us reword fill valve connections and pressure holes too, took pictures of it already, customer paid in full..; ordrng 1 WPW10110225 (flowmeter)"
WASHER WHIRLPOOL WTW7000DW3 Install valve fill ran diagnostics and calibrated unit everything tested out good no leaks and fills normal now....
WASHER WHIRLPOOL WTW6700TW1 "Order bearing,hub has squeezing noise offf and on, and gave code uL when in spin test and noise in bearing...motor screw was little loose..; ordrng 1 W10435302 (bearing) and 1 W10820039 (hub)"
DISHWASHER MAYTAG MDB4949SHB0 "worker didn’t know where the part was had to call manger to locate part left in group home, Install dispenser ran diagnostics test, it ran thr fine no code no leaks heater heat up fine.."
DRYER MAYTAG MGDX655DW2 "Dryer ...checked dryer operation ,,ran dryer and dryer noisey ,,,thumping when drum is turning ,,took dryer front off ,and checked drum .found coin stuck on front drum seal .removed coin from drum seal ,,ran and tested and all working good now ."
REFRIGERATOR KITCHEN-AID KRMF706ESS01 Check fridge over for cooling issues and found both sections in the forty’s and no ice build up . On either evaporator that I could see. Rescheduling call for Wednesday and need two time slots for dye drier install.; schdld next appmnt for 6/5 WED !
DRYER MAYTAG MEDC465HW0 "Dryer ....checked dryer operation ...ran and tested dryer heating and running ,,,dryer is heating good getting hot ,dryer heat is short cycling ??????? ,cycling off on thermostat quickly ,,checked air flow in dryer and very poor air flow ,no air flow getting out in dryer vent ,vent is plugged on roof ,vent needs be cleaned blocked air flow ,"
WASHER MAYTAG MVWC565FW1 "Washer ,checked washer operation ,ran testcycle @nd checked error codes ,f8e1 error ,,no fill long fill checked water filling and water is filling good ,checked and water is draining out when filling ,found water siphoning out ,checked and drain hose is down too far in stand pipe no air break in drain ,,,moved and adjusted drain hose up in stand pipe so not sitting in water ,ran and all working good now water staying in tub ,,and washer is working good now ,install correction ,"
WASHER MAYTAG MVWC565FW1 "Washer ....replaced transmission ,,,the actuator and clutch and pulley ..ran and tested all working good now"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Run diagnostics and verify no error codes and heater amp draw was at 6.4 and did not find any issues with unit . Instruct customer on use of rinse agent and to always run tap before starting wash cycle.
RANGE KITCHENAID KDRS407VSS05 Check range over for control issue and found error code f1 e1 indicating failed control. Ordering new appliance control manager board per error code instruction. Rescheduling call for this Wednesday.; ordrng 1 W10852104 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Found ff fan not running again. Put unit into test mode. Found door UI has segments partially lit. Also found random spots on UI accepting key presses. Tested fan working. Ordering UI and main board. Cust stated light on micro out. Checked bulb is burnt. Ordering bulbs for cust. Will collect on return to work on fridge. ; ordrng 1 SHI0TOTECH and 2 W10709921 (bulb-light)s and 1 W11099565 (MAIN BOARD) and 1 W11314429 (DOOR SIDE UI. )
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Check fridge over for issue with ice dispensing and found water getting into augar motor and needs to be replaced. Customer stated Warner stellian was coming back out to replace motor do to already having approval from kitchenaid.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Run diagnostics and verify no error codes and heater amp draw was at 6.4 and did not find any issues with unit . Instruct customer on use of rinse agent and to always run tap before starting wash cycle.
DISHWASHER WHIRLPOOL WDT720PADM2 Check dish washer over and run diagnostics and verify no error codes and checked amp draw and found to be ok . Run tap and temp was about 114 degrees recommended raising temp on hot water heater. Their was some excessive suds and recommend using some cleaner for dishwashers . Only other thing to try would be replacing wash pump. Customer declined
MICROWAVE WHIRLPOOL WMH31017FB0 "Cust said lamp underneath quit working. Checked lamp and socket and found a big glob of silicone on edge of bulb and socket. Installed new socket and lamp but light still not coming on. Checked voltage, getting 120v to socket even when turned off on control panel. Lamp from truck stock bad and relay on board stuck. Ordering main pcb and new lamp; ordrng 1 8206232A (LAMP) and 1 W10892389 (PCB), used 1 8206232A (BULB), and 1 W10210871 (LAMP HOUSING) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Cust having two separate issues. First, defrost drain plugged and getting water on tye floor. Cleared defeost drain and made repairs to grommet on end of drain tube. Now defrost draining normally. Second, cust was getting water spraying out the back of the filter housing, filling up crispers and bottom of ref compartment. Ordering filter housing and filter inlet and outlet tubes; ordrng 1 W10801011 (TUBE) and 1 W10844267 (HOUSING, FILTER) and 1 W11195038 (TUBE)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Unit not cooling in either section, no comp or fans, ref lights not coming on, freezer lights working. Display completely dead, no response when buttons pushed. Pulled unit out on pads and checked outlet, properly polarized and grounded and good voltage. Checked connection at top of ref door, connection good. Checked for voltage at UI, only getting fluctuating voltage between 5-10 volts dc, should be getting 14v dc. Ordering main control board and UI; ordrng 1 W11043763 (CONTROL BOARD) and 1 W11265135 (UI ASSEMBLY)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Icemaker not dispensing ice and cust could not get bin out. Ice auger getting power but not turning. Bucket jammed. Got bucket out and dumped ice. Cleared blockage on auger assembly. Icemaker cycling and filling normally. Reinstalled bucket and verified auger motor working and auger turning. All ops good, told cust to check auger operation once icemaker fills bucket again and to call if it locks up again"
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Cust had unit unplugged, said it was putting out a very bad smell even when running. There were no spills on inside, he had had the unit cleaned on the inside a week or two before it started smelling. On arrival i didnt smell anything out of the ordinary for a fridge that had been unplugged for awhile. Plugged unit in, evap fan motor running normally, no smell coming from that. No smell coming from machine compartment area. As unit began cooling down the smell inside the ref and freezer compartments began to lessen. Evap getting normal frost pattern, all functions operating, cannot tell what caused smell. Called Safety and documented with them."
DISHWASHER KITCHENAID KDFE104DSS2 "Console completely dead, no lights and not responding to button push. Cust had cycled power to unit, no change. Removed outer door and disconnected user interface. Closed door, drain pump did not come on. Unhooked wiring connector from main control and checked, black wire carrying line voltage had come loose from connector. Reattached wire, now getting 120 volts. Hooked connector back to control and closed door, now drain pump came on. Hooked up UI and lights came on. Reinstalled door and ran diagnostic calibration, no errors, all ops good"
WASHER MAYTAG MVWC565FW1 "No error codes, water levels not working; ordrng 1 W11162438 (CCU)"
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Installed new freezer door rails. Now door closing properly. Removed remainder of frost from inside reezer compartment
WASHER MAYTAG MVWP575GW0 "Clip missing on front panel, would like afternoon; ordrng 1 W10862638 (LOCK)"
DRYER WHIRLPOOL WGD4850HW0 "Replace igniter, test ok; used 1 279311 (IGNITOR) from stock"
DISHWASHER WHIRLPOOL WDT710PAYM4 "120 to ccu , water and rust all over inner door and ccu; ordrng 1 W10597041 (cntrl-elec) and 4 WPW10348413 (SCREW)s and 1 WPW10350170 (PANEL) and 1 WPW10380065 (CONTROL PANEL) and 1 WPW10629158 (UI)"
DRYER WHIRLPOOL WGD4850HW0 "Check vent and temps are ok, but takes multiple cycles to dry, but clothes are hot, try coils and thermostat,; ordrng 1 WP3387134 (THERMOSTAT) and 1 WPW10328463 (COIL)"
DRYER WHIRLPOOL WGD75HEFW0 Installed u/I and unit is now running properly tested venting and failed poor for all dryers recommended vent wizard.
WASHER AMANA NTW4516FW2 "Stopped at rinse, cancel and drain, no error codes, calibrate, run test cycle, ok, if happens again order new ccu"
OVEN KITCHENAID KODE500ESS03 Both upper and lower tod are good found faulty thermal fuse need to order W11204568 at whirlpool customer scheduled for Tuesday ; ordrng 1 W11204568 (THERMAL FUSE )
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Still leaking at filter he@d connection, likely damaged tubing on reservoir, ordering filter head, reservoir and ties to secure reservoir. Parts ship to customer. Return 6/12 to install. ; ordrng 4 8567668 (tie-wire)s and 1 W11168758 (RESERVOIR ) and 1 W11194438 (FILTER HEAD)"
REFRIGERATOR WHIRLPOOL KFIS29PBMS02 "Installed new controls, all operations check ok at this time. Customer to monitor, unit has been running since last visit."
WASHER WHIRLPOOL WTW7000DW3 Installed new motor and valve assembly. Still tripping the gfi in the test cycle. When the clutch activates it trips the gfi. Needs new clutch.; ordrng 1 W10754448 (clutch)
WASHER WHIRLPOOL WTW8500DW0 Installed new valve assembly and ran test cycles for each valve. Operation tested good.
MICRO/OVEN WHIRLPOOL WOC75EC0HS00 The oven resets to January 1st and loses time. Per tech line there aren’t any known issues. Tk is going to follow up with the WiFi team and contact the customer.
REFRIGERATOR AMANA ASD2624HES Installed new bi metal and defrosted the evaporator.
WASHER MAYTAG MVWX655DW1 "Off balance load error in diagnostics, found basket not locking in, hub and shaft stripped, splutch bad underneath as well, needs both these plus gearcase, needs authorization ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
OVEN WHIRLPOOL WFE505W0HZ1 Customer stated making squeaking noises again. It is the element rubbing against the bracket. I moved the bracket and crimped it in place. Operation tested good. I tried calling tech line again to document but the phones are down for training.
WASHER MAYTAG MVW18MNAWW0 "Within 30 days, replaced parts, ran calibration and diagnostics through ok, no leaks, office to bill out for labor and parts"
WASHER MAYTAG MVWX655DW0 "Installed parts, unit tested ok, Calibration ok, if recall send out W10752719 and W10528947"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Installed parts, unit tested ok all function ok, no leaks"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Leveled doors and tested humming noise was when unit went through defrost and ice maker filling as well unit operating properly
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Switch would not release unless you physically pull it. Installed new switch and tested
DISHWASHER WHIRLPOOL WDT710PAHZ1 "F4e3, Found in diagnostics, ran diagnostics through, no motor movement, needs new sump ; ordrng 1 W11085683 (pump&motor)"
REFRIGERATOR WHIRLPOOL WRT511SZDM00 No cool found leak at compressor process stub need new comp ; ordrng 1 WPW10507886 (compressor)
DISHWASHER KITCHENAID KDTE104DSS0 "Dishwasher .replaced dishwasher panel and control board ...tested operation and all working good now ,"
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Unit no cool has sealed system issue ran step 39 and 39 full speed compressor run started at 70 watts and quickly dropped to 40 watts little heat coming from discharge line off comp but took awhile to warm up. Ran test 40 and by step 5 of 40 watts were showing 28 which indicates a low charge from a potential leak saw condenser tubing going into comp was twisted and kinked but no sign of leak suspect possible freezer evap leak. Techline is down for training so unable to call and looking up sealed system parts for unit all show eta tba a this time. Spoke to TK whom with handle further and contact customer once we know what can be done about parts for unit.; saved tckt
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 No water no ice found filter not turned in all the way turned all the way now water works and icemaker cycled and filled give 24 hrs for ice
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 The compressor is a high pitched buzz. Needs new compressor. Please allow extra time for repair.; ordrng 1 W11209866 (COMPRESSOR )
REFRIGERATOR JENNAIR JCD2295HES Seems like damper sticking open installed new give 24 hrs for temps
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "No ice was air in lines ran a couple glasses though until cloudy water went away. Unit may have had air in lines or froze tube from not running water though. Ran test for icemaker harvest, fill, and thermistor along with bin switch all passsed and checks ok give 36 hrs for ice"
DRYER WHIRLPOOL MGDB835DW4 The installer removed the vent cape and replaced it with the blocking pin but never switched the orifice. Orifice #49 was still In The valve when it really needed #55. Operation tested good after installing new orifice.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Customer stated frost in the freezer and ice in the bin is clumping. The ice box fan is running and it is making plenty of ice. The clumping is the nature of the unit. They will need to clean the bucket out every once in a while. The freezer tracks are not pulling in all the way at the top. Needs new freezer drawer tracks. ; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket)
DRYER WHIRLPOOL WED560LHW0 "Getting a ton of vibration from the motor and blower assembly. Will replace both. Air sled would be helpful, unit is stacked in closet. Extra time as well for getting out and apart.; ordrng 1 W11327190 (WHEEL) and 1 WPW10396034 (motor-drve)"
OVEN JENN-AIR JJW3830DS03 "Part that was sent is the part that is in the diagram but is not the right part for the oven. Instead, took the original part and used a metal file to take the edge off the lower trim which had the raw edge. This made the edge smooth and was able to run fingers back and forth with no issues. All checks ok."
MICRO/OVEN WHIRLPOOL KEMC308KSS03 Customer paid in full needs cooling fan making noise from there needs 2 hour for repair and pulling wall oven out..; ordrng 1 WPW10730066 (blower)
WASHER WHIRLPOOL MVWB725BW0 Installed new control in the unit and ran through diagnostic test. All checks out ok and is working correctly with no issues.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Pulled unit out on pad and installed water valve, reservoir and union connector by reservoir. Still got a couple drips, found if union was placed under other water line coming feom reservoir it placed stress on the connection. If line with union is placed above the other line it straightens the connection and prevents the strain on connection. Watched for ten minutes and no drips. Cust will continue to monitor"
RANGE WHIRLPOOL KSGG700EBS Install both sockets assembly checked over unit tested good..showed customer both were on before leaving house..
REFRIGERATOR KITCHENAID KBFN402ESS02 right door still having issues closing called Techline advised to swap out door and see if solves issue in process of swapping door found hinge pin is able to move inside of hinge bracket which it shouldn’t do will need to put new hinges on again. SR#7725006281; ordrng 1 WPW10485980 (hinge-door)
WASHER WHIRLPOOL WTW8040DW4 Install gearbox check over unit tested out good ran diagnostics and calibrated unit it went thr fine no code no leaks..
DISHWASHER KITCHEN AID KDTE334DSS0 Installed sump ordered. Ran a test cycle. All tested ok. No leaks
WASHER WHIRLPOOL WTW7500GW0 Ran an auto test with console off and amp meter on the incoming voltage wire. The GFI outlet in the laundry room trip at 1.5 amps when the motor started to operate. Advised customer to have the electrician back out. This is new construction
DISHWASHER MAYTAG MDB8969SDM3 Found loose connections in junction box. Tightened connectors. Ran a test cycle. All tested ok
MW-HOOD COMBO JENN-AIR JMV8208BAS "Ran a test cycle with a cup of water and magic light. Unit was heating for about 60 seconds, then stopped. Unit needs a new magnetron. Customer declined estimate and will purchase new"
MICROWAVE MAYTAG MMV4206FZ3 Installed magnetron ordered. Ran a test cycle with a cup of water. All tested ok. Customer bought a lower rack wheel assembly for dishwasher; used 1 W10195416 (WHEEL ASSEMBLY ) from stock
WASHER ROPER RTW4516FW2 Installed valve ordered. Ran a test cycle. All tested ok. No leaks
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed sump ordered. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR JENN-AIR JSD2695KES "Check unit over for issue with no ice and noise from dispenser when pouring water. Found icemaker faulty and filter housing causing noise and water valve . Install all parts listed below from van stock.; used 1 D7824706q (ICEMAKER), 1 WP67004106 (FILTER HOUSING), and 1 WP67005154 (VALVE) from stock"
WASHER WHIRLPOOL LSQ9549PW6 "Cust said loud clunking between rinse and spin, run cycle normal sounds shifting, send receipt to cust"
REFRIGERATOR KITCHENAID KRFC704FSS00 "Steam thawed Th I ca away to get the fresh food evaporator cover off, then steamed away ice in the evaporator.. inspected the defrost thermistor and saw no corrosion or damage to the thermistor, butI did lower it off the top bend of theTubing onto the flat part of the tubing when reinstalling it.Replaced the 4.0 control board with the updated 7.0 version as per the service pointer.advised the customer to allow 24-30 hours of run time for the fresh food section to get cold enough to put new food into it. Left unit at max cool setting and at the recommended settings.All charges paid last time out."
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Replaced the icemaker and matching new wire harness. Tests good as it filled with water immediately. The dispenser functions tested good using old ice still,left in the bin reservoir."
REFRIGERATOR MAYTAG MFI2570FEZ01 "Compared the gap on the new door to the door on the unit now. It is the same or slightly more noticeable. Instead of rep,arcing the door we will order the 2 pieces for the dispenser bottom, the slide tray and the tray base. CUstomer will install these parts at his convenience.; ordrng 1 W11192301 (DISPENSER TRAY GRAY) and 1 WPW10267863 (DISPENSER TRAY BASE)"
REFRIGERATOR KITCHENAID KRFF507ESS01 The light connection for the top light loosened when tapping the top cover in place. Secured it tightly and the lights work and there was no water from the filter after dispensing 2cups of water.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 "First few drops normal, dispenser working normal, office to contact cust once doors in; O-emld tckt"
WASHER MAYTAG MVWX655DW1 "Bolt on the pulley wouldn’t come off. Installed new drive hub, cam, and gearcase. Ran through recalibration and automatic test. All checks out ok.; used 1 W10721967 (CLUTCH/SPLUTCH KIT) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed water tank no more leaks. Office to call customer on other part.; saved tckt
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer was not home tagged door
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Installed control and tested
REFRIGERATOR WHIRLPOOL WRS331SDHM00 W11179385 drier at whirlpool W11305045 compressor customer scheduled for Monday. Compressor is running extremely loud amp draw on compressor was .2 ; ordrng 1 W11179385 (DRIER) and 1 W11305045 (COMPRESSOR )
REFRIGERATOR WHIRLPOOL ABB1924BRW00 Customers concern was that she thought insulation in door was falling out cause she could feel it on the bottom of door. Explained to her that was just excess from unit being built unit is operating correctly
RANGE WHIRLPOOL GY397LXUS03 "Found cooktop to be normal, all burners cycling, water boiled in 8 min, 10 min is typical for cooktop, this is normal, unit operating as designed"
MICRO/OVEN WHIRLPOOL WOC75EC7HS00 "Found old communication error code, customer having problems with time reset, ordering com harness and main control , parts backordered office to follow up; ordrng 1 W11233529 (harns-wire) and 1 W11261165 (cntrl-elec)"
DISHWASHER KITCHEN AID KDTE104ESS1 "Installed new pump, unit now functioning ok, no leaks, ran diagnostics through ok"
WASHER MAYTAG MVWB880BW0 "Installed parts, ran diagnostics through ok, no leaks all functions ok"
WASHER MAYTAG MVWB765FW3 "Unit leaking oil from gearcase, no water to fully test, unit needs entire lower unit replaced, customer had video to show ticking noise, parts backordered office to follow up; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11134159 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor)"
RANGE WHIRLPOOL WFG510S0HS0 "Found customer had drawer overfilled with pans, had slipped back and made contact with igniter, removed a pizza pan and the unit ignited and cycled okay, unit working good, inst cust not to fill above drawer edge level"
REFRIGERATOR KITCHEN AID KUDS01FKSS1 Installed new latch assembly and ran a test cycle. Operation tested good today.
REFRIGERATOR WHIRLPOOL KRFC302EPA00 The water line in back was kinked causing low water flow into the ice maker. Operation tested good after straightening the line out.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 The door swings were switched which caused a bad seal toward the bottom. They also broke off the door stop screw in the freezer door. Needs new freezer door and screw. I was able to heat up the refrigerator section gasket and stretch it out. Customer will call when the door arrives.; ordrng 1 LW10642554 (dor-fip) and 1 WP681249 (SCREW)
REFRIGERATOR KITCHEN AID KFXS25RYBL Ice maker not cycling on its own. It cycled and filled when I jumped the thermostat. Needs new ice maker. Office please send off for approval and reschedule with customer.; ordrng 1 W10882923 (ICE MAKER)
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed new freezer door.
RANGE WHIRLPOOL WFE515S0ES0 Wiswired range or house error codes. Getting proper voltage to the terminal block and into the board. Needs new control. Office please ship to tech and reschedule with maintenance ASAP.; ordrng 1 SHIPTOTECH (SHIP TO TECH) and 1 W11122543 (CONTROL)
OVEN WHIRLPOOL WGG745S0FS02 "Order board n gas valve in case needs it, all ignitor glowing but won’t let gas it..has gas to top burner cook top..; ordrng 1 W10878844 (cntrl-elec) and 1 WPW10546238 (valve-gas)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Install diffuser instruct to let temp to settle and keep eye on food to see if it still freezes in frig side..
REFRIGERATOR WHIRLPOOL WRT511SZDW00 "Install all parts but door still has gap at left corner of fridge, tech line side to order door...had measure door at 52 across door corners per tech line..office to call customer when door is available..; ordrng 1 LW10646224 (dor-fip)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Ran diagnostics found no code, customer has hard water, ask her when does she open door and she told me right after it was done, so maybe hot smell of heat after unit was done, instruct customer to let that heat sit there and don’t open door unit 30-40 minutes cause it use that heat to dry the dishes, instruct customer to use vinegar to clean hard water off inside unit.."
WASHER WHIRLPOOL MVWC565FW1 "Washer ran test cycle...checked error code ..foe2 code oversuds .let washer water pump time out ,,and ran test cycle ,,all running good in test cycle ,water in sink is not draining good ,slow drain think water is siphoning back into washer ,,recalibrated control and all tested good in washer operation now ,"
WASHER AMANA NTW4516FW2 "Washer ,,,installed new control board ,,started running test cycle and control board popped and burning smell ,,bad control board shorted out ,,,all other components checked good ,defective control ,ordering new board ,; ordrng 1 W11170317 (CONTROL BOARD )"
DRYER MAYTAG MEDB835DW3 "Dryer ..checked dryer operation ..dryer noisey when drum is turning ,,found dryer belt idler pulley I’d worn and bad ,,replaced idler pulley and bracket ,,,ran and tested and all working good now ,; used 1 W10837240 (BRACKET & PULLEY) from stock"
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Check unit over for issue with freezer thawing and refreezing and their was a popping noise when customer had dispensed water and breaker had trip at wall outlet. At time of service the fridge was functioning properly and temps were 2 degrees in freezer and 37 degrees in fridge. Ordering rear control board do sporadic operation.; ordrng 1 WPW10317076 (cntrl-elec)
REFRIGERATOR KITCHEN AID KRFF507ESS01 Check fridge over for issue with cooling and found top section of freezer evaporator iced up and blocking air flow . Also fresh food evaporator was iced up on left side indicating leak or restrictions in sealed system. Defrost both evaporators and am Ordering three way valve and rescheduling call for next Friday. Repair covered under sealed system warranty.; ordrng 1 W11094466 (valve)
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Installed new valve and fill tube, customer to monitor, should work properly."
DISHWASHER MAYTAG MDB8979SEZ0 "Both adjusters broken, paid in full, call when coming back; ordrng 1 WPW10609578 (ADJUSTER) and 1 WPW10609579 (ADJUSTER)"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Pulled unit out on pad and installed new main control board and UI assembly. Cooling came on, fans and comp working, all ops good"
WASHER AMANA NTW4516FW3 "Order new agitator; ordrng 1 285565 (agitator assy,comp)"
REFRIGERATOR MAYTAG MFI2568AEQ "Found ff. It cooling. Checked fzr, found EVAP fan not running. Checked fan motor clear. Needs fan. Quoted 85.90 for labor. ; ordrng 1 EDR4RXD1 (water filter) and 1 WP67006968 (motor- fan), used 1 Ship (Shipping/Handling) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace washer on water valve inlet, was so tite it cut thru washer, supply line"
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Found unit freezing in ff. Checked thermistors, control and harness ok. Checked door and cabinet sealing. Pulled fzr EVAP cover. Found ice ball on EVAP indicating low charge or restricted evap. Suspect unit running constantly trying to satisfy thermistor and control. Needs EVAP and drier. ; ordrng 1 W10143759 (drier (service)) and 1 W10836706 (evaporator)"
REFRIGERATOR KITCHEN AID KSC23C8EYW02 Found unit not cooling and comp noisy. Previous svc company broke and repaired ff EVAP cap tube. Also installed drier. Checked for uv dye. None found. Connected manifold. Found hog side pressure @ 200 psi. Unit has restriction or bad comp. ordering comp and EVAP. Part and labor covered under SS warranty. Collected svc call. ; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)
DISHWASHER WHIRLPOOL KUDS03FTPA2 "Found unit not draining. Checked sump ok. Checked chopper and pump ok. Checked drain hose at air gap and sink not blocked. Checked hose, found kinked behind Dw. Found hose longer than needed. Straightened hose. Cut off excess. Found dw not secured to cabinet. Secured and leveled unit. Tested machine. Unit draining normally."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed parts. Found main board sent had bent relay on board. Replaced with truck stock. Will return part for part warr. Unit running and cooling. Installed deli UI into door. Will transfer to new door when it arrives. ; used 1 WPW10675033 (CONTROL) from stock
REFRIGERATOR KITCHENAID KRFC302ESS00 Installed parts. Warmed gasket to reshape. Tightened door handles.
MICRO/OVEN KITCHENAID KOCE500ESS05 Installed correct board. Will return other. Tested unit.
MICROWAVE IKEA IBMS1455DS00 "Installed new control, light transformer not needed. Still no heat. Checked voltage to inverter board and was getting the hot side but no neutral. Found the fuse below the unit was melted at the connector. Repaired the connection and replaced the fuse which was still there from the prior call. Tested and unit now heating with no issues."
OVEN JENN-AIR JMW2427DS02 Unit turning on and off on its own an making sounds at random times of preheat tone or power down tone. Power button not responding well will need new panel part W11236900 showing eta tba offic to xpart and contact customer for return date; ordrng 1 W11236900 (console)
COOKTOP KITCHEN AID KCGS550ESS01 installed new manifold on the unit. Charged burners and then tested for leaks. Getting a very slight reading off the burners still. Called techline SR#7725012357 and they said if burners were just used may be the gas from the valve shutoff from the orifice. Will need to leave unit on to test this and see if the gas smell is gone.
DRYER WHIRLPOOL WGD7500GC0 Drum thumping from seam on drum will order new drum for customer W10545923. ; ordrng 1 W10545923 (drum)
REFRIGERATOR KITCHEN-AID KBBL206EPA01 found frost around the freezer door switch area and door not closed allowing warm up and alarm go off but seems message on display was never cleared on panel customer not sure if they cleared it when it started to come up freezer 0 and ff 38 today no temp issues showed customer how to clear overtemp message on display advised if goes off must be cleared manually or will keep chiming every 1.5 hours cleared. Customer to monitor and let know if comes back if does order W10846767
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Filter bad put in bypass and water now flowing as it should be.
REFRIGERATOR WHIRLPOOL GX5FHTXTS00 Unit not cooling well tecumseh compressor running very hot and discharge line has some corrosion in condensate pan door gaskets tore customer going to buy new unit
REFRIGERATOR WHIRLPOOL WRS342FIAM02 Water line to icemaker fill tube was not pushed into valve all the way leaking water behind unit push in took pics of floor damage from unit being. Moved previously and from water damage icemaker cycled give 24 hrs for ice production
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Installed new comp, evap control and dye drier held vac and charged with 4.8 oz unit cooling full frost cooling when left give 24 hrs for temps ; used 1 WPW10143759 (DYE DRYER) from stock"
DISHWASHER KITCHENAID KDFE104HPS0 Power to sump but not washing order it wants Saturday for service..; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR KITCHENAID KRFF507ESS01 Checked EVAP clear. Per cust unit had frosted ff EVAP. Installed controls. Programed control for Manual defrost. Checked thermistors ok. Checked defrost ok.
RANGE WHIRLPOOL KSGG700EBS Pick up flash light
DRYER WHIRLPOOL WGD92HEFW0 "Didn’t need any parts adjust and tighten motor screw base and shim air duck tube to inside of unit, ran test with customer shes very happy now.."
WASHER MAYTAG MVWX655DW1 "Install all parts order and install shifter from truck stock, check unit over ran diagnostics it went thr fine no code no leaks..; used 1 W10913953 (ACTUATOR) from stock"
REFRIGERATOR MAYTAG MFI2569VEQ1 "Installed new water valve and cleared water line to ice maker, tested operations of ice maker, all check ok, fills and harvests properly. Allow 24 hours for ice bin to fill."
DISHWASHER KITCHENAID KDTM354DSS5 Instruct customer on control lock feature and how to turn off and on. All functions test ok
DISHWASHER WHIRLPOOL WDT970SAHZ0 Check unit over for issue with not turning on and found neutral wire at connector box not making good connection . Reconnect wiring and turn breaker back on and verify now working .
REFRIGERATOR KITCHENAID KRMF706ESS01 "Check fridge over for issue with not making ice and found error code e5 indicating icemaker took to long to make ice. Temp in freezer was at zero degrees and all diagnostics test with icemaker checked out ok. Did find fresh food evap defrost thermistor showing open and icebox augar motor was locked up. Replace thermistor and augar motor and verify now working.; used 1 W10822606 (MOTOR), and 1 W10902214 (THERMISTOR) from stock"
DRYER WHIRLPOOL WGD92HEFW1 Found excess lint in unit and vibration. Disassembled unit. Cleaned blower wheel and interior of lint. Reassembled. The vent was not fully connected to the exhaust vent. Reassembled and fully seated the vent. Ran a test cyc all tested ok
WASHER MAYTAG MVWX655DW1 No water entering. Found unit has anti flood hoses on. Installed a new set of hoses. Ran an auto test. All tested ok; used 1 8212545RP (HOSE KIT) from stock
DISHWASHER WHIRLPOOL WDF330PAHW2 Installed harness ordered. Installed sump. Ran a test cycle. All tested ok. No leaks
WASHER WHIRLPOOL WFW92HEFW0 Found door latch continuously clicking. Installed a new door latch. Cleared error code. Ran a spin test. All tested ok
WASHER MAYTAG WFW85HEFC1 "Found unit locked at arrival. Entered diagnostics. Door unlocked. Cleared error code for door not opened between cycles. Ran an auto test. All tested ok. Advised customer on detergent use, load size and type"
DOUBLE OVEN JENN-AIR JJW3830WS00 "Installed new lower blower. Tested operations, heated Both ovens to 350 degrees, no issues at this time."
DISHWASHER KITCHEN-AID KUDM01FKSS0 "User interface LEDs are all out except cancel and rinse only, buttons still functioning, customer just needs to hit cycle, then start, and shut door. Door link had broken, replaced door link kit, tested operations. All working ok, door no longer drops down. ; used 1 8194001 (DOOR LINK KIT) from stock"
WASHER WHIRLPOOL LSQ8543JQ0 "Installed new transmission, tested ok."
M/W OTR WHIRLPOOL WMH31017HW2 Relay for the bulb is stuck closed after replacing the bulb. Will need to order and replace the main control to fix the issue. Bulb was off on arrival and filament looked ok but may be burnt again.; ordrng 1 8206232A (lamp 40 watt) and 1 W10892389 (CONTROL)
WASHER WHIRLPOOL WFW85HEFC0 "Found an error code for water level error. Unlocked unit and removed a single large blanket. Ran an auto test. All tested ok. Customer had been free pouring detergent. Advised customer on detergent use, load size and type"
DISHWASHER KITCHEN AID KUDE70FXSS Installed console and drain pump ordered. Ran a test cycle. All tested ok. Vent is working normally
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Supply line going from the filter head to the ice maker/door valve assembly had backed out of the valve causing a leak as soon as supply line was turned on. Push connection in and no leaks but the connection is very loose and could easily pull out with pliers. Solution would be new valve assembly W11043013. We will update Warner’s and see how they want to proceed.; O-emld tckt
REFRIGERATOR KITCHEN AID KRMF706EBS01 "EVAP in the ff section is backing up and causing water to buildup below deli drawers which leaks down onto floor and freezer. No work done yet on the EVAP. Will need new EVAP cover, upper screws, fan/therm harness. Also getting ice buildup on the ice maker fascia. ; ordrng 1 W10894103 (UI ) and 1 W11087438 (MOTOR/ THERM) and 1 W11197489 (HEATER FASCIA) and 1 W11256332 (EVAP COVER) and 2 WP67006908 (screw)s"