Sandra - Hugo, MN
Brent - Saint Paul, MN
Service person came back twice. The wrong part was ordered the first time (from the phone consultation.) The service person was friendly and speedy.
Mary - Minneapolis, MN
They make it so easy
Lori - Burnsville, MN
Professional, knowledgeable and friendly is what I would say about every person I encountered. From the call to set up my appointments to the awesome technician Josh. Their online tracking system is to see when they will get to your house is really convenient too.
Jeannette - Woodbury, MN
Quick, easy and polite service
Garry - Centerville, MN
He knew just what to look for
Charlene/bob - Maple Grove, MN
John - Chaska, MN
Great service on my stove
Sharon - Roseville, MN
This company is absolutely fantastic.
Rose - North Oaks, MN
Very efficient and professional in their work.
Randy - Minneapolis, MN
Prompt, knowledgable about product. Would recommend services to others.
Darlene - Minneapolis, MN
JIM was Prompt, courteous and knowledgeable. Got the job done and cleaned up after himself.... and my pups loved him too😊
Custom - Saint Paul, MN
Dennis was very friendly and professional. He was also informative and shared some useful diagnostic procedures with me. They will definitely help me in future situations.
From the first call to the technician’s work the customer service was wonderful.
Nancy - Hager City, WI
The intake person was the one who set everything up for a successful service call. She ordered all of the correct parts so the service could be completely in one call.
Henry - Shakopee, MN
Jeff - Inver Grove Heights, MN
Service was great and the tech was really helpful.
Deanna - Stacy, MN
David - Maple Grove, MN
Thorough service. Honest advice.
Great service and friendly people!
Aidroos - Minneapolis, MN
Nancy - Hopkins, MN
I liked the system they used to let me know when my appt would be and the update on where the service technician was at the current time. I also received my invoice on line.
Best customer service fast efficient
Ravit - Farmington, MN
Thank you for last minute availability Saved me from goin going to the laundromat I appreciate the speedy service My dryer works perfectly now Thank you
Dr - Plymouth, MN
Dave and Sherry Sandvig
Dave/sherry - Cottage Grove, MN
Aaron was great. Courteous and great at explaining what was happening and suggestions/advice for the future. I would happily call on your company again because of Aaron. Please recognize him
Bruce - Lino Lakes, MN
He did a great job! Was efficient and cleaned up after nicely. Thanks.
Jennifer - Grantsburg, WI
Changed out our panel and was done super fast. New one looks great!
Martha - Dayton, MN
Excellent job completed
Great service from Nate
Tracy - Savage, MN
Great service. Nate was very efficient and pleasant.
Coleen - Lake Elmo, MN
Great dependable service. Experience that brings comfort and confidence as an end result.
Mary - Excelsior, MN
Josh was right on time, as well as friendly, personable, and efficient.
Thomas - Lindstrom, MN
Jared, did a great job determining the issue and repairing it quickly. He was professional, polite and willing to answer all our questions.
Ed - Maple Grove, MN
Quick, professional and hepful
Jennifer - Richfield, MN
James was ontime, cheerful and very nice. He got to work right away and had the job done in 20 minutes! I was amazed at how fast he worked and how thorough he was. He took that extra time to clean up around him and wipe finger prints off the panel.
Diane - Minneapolis, MN
Joe - Webster, MN
Very professional, timely and explained repairs and process.
Jay - Apple Valley, MN
Jennifer - Mounds View, MN
Duane was great. Just didn’t expect service hours to start before 7:00 am.
Response from Twin Cities Appliance:
Thanks for the review Jennifer- We make the routes the night before and let you know if you will be the 7 am stop-
Stacey - Norwood Young America, MN
Alexander - Plymouth, MN
Thanks for helping us time and again with our Constant whirlpool Fridge problems.
Tim - Eagan, MN
Brian - Vadnais Heights, MN
Service was completed quickly and effectively
Service rep was great.
Jayne - Osseo, MN
Quick Service and nice tech.
Linda - Coon Rapids, MN
Ted - Chaska, MN
Technician was extremely helpful in giving actions to prevent future problems. Very professional.
Joyce - Lakeville, MN
Stefanie - Osseo, MN
Tech was outstanding...
Jonathon - Rogers, MN
Prompt, professional, affordable and educational.
Jennifer - Richfield, MN
I've been a customer for a while. From the first call to the follow up these guys are good! The possible parts they needed were sent to my house ahead of time - brilliant to ensure something didn't get lost in a truck or left at a shop. I could see where the technician was and he was right on time. Thorough examination and thoughtful approach to working on my old machine that I'm trying to keep alive just a little longer. Before he started, Dennis asked me questions that could help him diagnose the problem accurately. He told me what he suspected, first showed me what he was going to fix, and then fixed it. Additionally he showed me what to keep an eye on and explained what could happen. As he was leaving he asked how I liked my new kitchen appliances (we just remodeled with Kitchenaid). He said he works on refrigerators a lot and gave me preventative maintenance tips and some pointers for my new stove too. They're efficient, super helpful and you can call and talk to someone! No giant call center with people who don't know or care about what they're doing. They're 100% locally owned and operated.
Paula - Lake Elmo, MN
Terry/greg - Saint Paul, MN
Very prompt, very thorough, honest in his assessment
Gabrielle - Saint Paul, MN
Karl - Maple Grove, MN
I had Mr. Appliance out 5 times and over 20hrs of diagnostics.... I then called TC Appliance and Dave diagnosed my problem in 5 seconds! Literally 5 seconds! You get what you pay for and that goes for service too! Thanks
Diane - Rockford, MN
Karen - Inver Grove Heights, MN
Alan - Coon Rapids, MN
TCA was easy to work with. Great communication and knowledgeable, friendly and experienced technician.
Leslie - Maple Grove, MN
Both techs were very friendly and knowledgeable. Told you what was wrong before scheduling and you still did not have part when 1st tech arrived.
Warranty repair of Amana dishwasher. Serviceman pointed out that unit was wired incorrectly. ctly
Robert - Circle Pines, MN
Stephanie - Shoreview, MN
Dean - Chaska, MN
Great Service, would highly recommend!
Donna - Blaine, MN
Andrew, the service tech was courteous and professional and kept me updated throughout the service call. Explained what was wrong and what he did to fix it. Thank you!
Steven - Pine City, MN
He's very nice very polite. He really knows his stuff. There should be more men like him out there to repair appliances. You guys are lucky that you've got him on your staff. He did a good job
Dave - Cottage Grove, MN
Chad - Becker, MN
Nelson - South Saint Paul, MN
GOOD JOB THAN U I LIKE
Gayle - Monticello, MN
He was so good. Very professional and respectful. And did an awesome job. I would definitely recommend him. Thank you so much
Bill - New Richmond, WI
As in past calls Jared is always very professional and knowledgeable. He respects your property and is very pleasant to talk to and answer any questions you may have. My only wish is that the major appliance industry( Whirlpool) was as reliable as twin cities appliance and Jared. In my opinion Whirlpool has lost its quality history.
Gina - Minnetonka, MN
Called and were here the next day.
Dewey Hibben - Minneapolis, MN
Lukas was kind, courteous and very professional. We appreciated his promptness too! My wash machine should be ready to go now for another 10,000 loads! Thanks again!
Mary - Buffalo, MN
Waste of time
Mark - Buffalo, MN
Waste of time, tech never touched the dishwasher to see if there was anything wrong with it , another appliance company found the diverter motor is bad and other things.
Response from Twin Cities Appliance:
When we arrived, the dishwasher was out of its spot and not hooked up- You advised that the plumber had hooked it up so not sure where the disconnect came in
Julie - Hudson, WI
Larry - Saint Paul, MN
Prompt. Great work.
Donna - Oakdale, MN
My tenant was pleased the service was quick and job completed
Patricia - Eagan, MN
Very considerate & professional service man. He knew what the issue was and thoroughly fixed it. The representative that made the service appointment was very kind and helpful as well.
Mike - Somerset, WI
Jared does a great job and is good at explaining what is wrong. I really appreciate the tips he gives on what would help make the appliance run better.
Fix my wine fridge
Eric - Eden Prairie, MN
Great service I would recommend you to others
Bert - Inver Grove Heights, MN
Upon service I was told that a new drain pump and additional appointment would be requested and listed in the service notes.It was obvious the cycling of the drain pump was excessively long and loud.The information he listed in the notes stated that the drain pump tested nice and quiet at start up and shut down.
Jake - Brooklyn Park, MN
Dave helped me understand the cause of the problem and some troubleshooting step should it occur again. He was very honest and I would call again
Todd - White Bear Lake, MN
Service tech was great
Happy with service
Dana - White Bear Lake, MN
Great customer service. Not able to reproduce the issue, but Mike was thorough in identifying potential causes.
Great nice guy
Joe - Eagan, MN
Laurie - Minneapolis, MN
Bob - Woodbury, MN
Very nice and professional
Brenda - Stillwater, MN
Dorothy - Minneapolis, MN
Everything went nice and smooth. The attended did a good job?
Professional and Thorough
Wayne - Saint Paul, MN
My disfunctional oven was diagnosed, fixed and tested in a very short time and now I’m happily roasting great dinners again. Very happy!
Janice - Hopkins, MN
Scheduled a timely repair, completed on time, pleasant and good communication.
William - Chaska, MN
Jennifer - Elko New Market, MN
Bernie - Maplewood, MN
Dewanram - Minneapolis, MN
Steven - Minnetonka, MN
Lisa - Shoreview, MN
I received a BRAND NEW washer and it didn't work from the start. Best Buy sent you guys and you said I put too much soap in. I have tried to run several load with ZERO soap and it still quits on me.
Fixed when they said it would be
Robert - Prior Lake, MN
Great Service Great Serviceman
Richard - Ham Lake, MN
Your serviceman was everything you would want when a serviceman comes into your home.
Knowledgeable, great service.
Wayne - Roseville, MN
Repair was under manufacturer warranty so there was no charge; do not know what cost would have been otherwise. Had to wait a few days for service call, but worth the wait.
Anika - Shakopee, MN
JoanR - Apple Valley, MN
Josh was punctual, friendly and professional, and was determined to find the cause of our problem with our new prayer. So far, success!! Thank you, Josh
right on time!
SammyN - Champlin, MN
Love the app that lets you track the technician. That way you know exactly when he'll be arriving. Super slick!
Lee - Burnsville, MN
Dennis was prompt, courteous, informative, professional and efficient - everything a person needs.
Robert - Shoreview, MN
Lori - Minneapolis, MN
Jim is awesome ! Great professional service.
Jean - Eagan, MN
Nate was knowledgeable, personable, and punctual.
Chris - Minneapolis, MN
Jim is considered “Family.” Jim’s support, knowledge and willingness to listen to our frustrations with Whirlpool was mentally uplifting while we worked to solve my “lemon.” Jim and your company will forever be in my contacts😘
Jim - Inver Grove Heights, MN
Excellent service from phone call to repair
Brian - Minneapolis, MN
It was incredible service the whole way through. Very knowledgeable and helpful.
Tonya - Lino Lakes, MN
Partha - Chanhassen, MN
Virginia - Maplewood, MN
Great service Dave is awesome knows what he is doing great personality also
Kevin - Rogers, MN
Kind, considerate, knowledgeable
Jermain - Plymouth, MN
Hope I won’t need service in 8 months
Roland - Fridley, MN
Next time don’t belittle me and say I should have leveled it when it was installed wrong- I hope Home Depot gives me another appliance repair service
Response from Twin Cities Appliance:
Sorry to hear Roland the unit didn't get installed properly- We are the fix-it people and would have saved you a service call if it was done correctly
Louise - Fridley, MN
Barbara - Woodbury, MN
Dave was knowledgeable and handled the problem quickly.
Cathy - Coon Rapids, MN
Great service. Learned a lot about our oven!
Duane - Lakeville, MN
We have a Jenn-Air oven that didn't seem to be maintaining its temp. After learning why, we know how to better use it.
Matt - Elk River, MN
Scott/judy - Andover, MN
Duane was very professional and I was very comfortable having him in my home
Barb - Vadnais Heights, MN
He was professional, very knowledgeable and seemed honest and friendly.
Steven - Chanhassen, MN
Great customer service
Erica - East Bethel, MN
Great customer service, and Jay is AWESOME....I always have jay come, he has always made me feel comfortable, and he explains everything for me to understand.
Matt - Minneapolis, MN
Dick/peggy - Lake Elmo, MN
I would like to say that first of all as a company you are very efficient and your communication is very good. It is nice to be able to see and track our service and time frame.. The service tech is very informative and helpful. It was appreciated. Our service call and replacement was covered so not sure on cost. Thanks much
Andrea - Loretto, MN
Great and fast service
Mallory - Minnetonka, MN
Great service, highly recommend!
Karen - Minneapolis, MN
Courteous, on time, great price and gave me a referral for another service company that was also exceptional.
good service , difficult scheduling
Bob - Blaine, MN
informed scheduler of when we would be home on assigned day. Time assigned caused conflict for repair time
Mike home owner.
Michael - New Prague, MN
He is very good at his job.
Jason - Rosemount, MN
Josh did a great job. Was punctual, friendly and finished the job on time and did great work.
Great and friendly!!!!!
Rachel smith - Osseo, MN
He was so helpful and friendly
Wayne Margo - Excelsior, MN
Ryan was so knowledgeable.
Hao - Ramsey, MN
Dave my tech was prompt and quickly diagnosed my problem immediately.
Steven - Apple Valley, MN
Kathryn - Minneapolis, MN
Lyle - Cannon Falls, MN
Josh did a great job
Outstanding service of my refrigerator
Curtis - Excelsior, MN
My refrigerator was not making ice. Ryan Williams arrival was timely, he diagnosed the problem, was able to promptly fix the ice-maker, and offered guidance on proper use of the water filter.
Janet - Stillwater, MN
Thank you for the quick warranty service on our new fridge.
Maureen/jerry - Champlin, MN
Great service on time great to work with
Gary - Cottage Grove, MN
Robert - Lakeville, MN
Josh came on time and was thorough in his analysis.
Rolf - Vadnais Heights, MN
Krysti - Shakopee, MN
Super nice and knowledgeable
Jeffery - Savage, MN
Got the job done fast. They were clean. Called ahead like I wanted before showing up. Great guy's Jim and Josh.
Great response and service!
Oorvi - Woodbury, MN
Nancy - Minneapolis, MN
I purchased a new Whirlpool oven. it makes a very loud fan noise. Nate came to replace the fans. ( which did not help, Bad on Whirlpool) He was on time and very clean and courteous. Thank you TCA and Nate for trying to help.
Great Customer Service
Robert - Savage, MN
Josh was very friendly, knowledgeable of products and answered all of our questions.
Bobbi - Saint Francis, MN
Jim - Prior Lake, MN
Fast & Efficient
Oliver - Saint Paul, MN
Our repair guy was like a ninja; he came in, diagnosed the problem, and fixed it within 12 minutes. Boom! Plus, I asked for a morning appointment, and Twin Cities Appliance got me a time slot matching my request.
Bonnie - Minneapolis, MN
Awesome service and honesty- would use again.
Excellent and timely serevice and report
Sheriff - Falcon Heights, MN
Lisa - Victoria, MN
Very accountable with regard to arrival time and great service.
Kris - Rogers, MN
Lindsey - Rockford, MN
Randy - Saint Paul, MN
I wish all repair personnal where as nice and friendly getting the job done in short order as Jay did for us. I was totally impressed and thank you so much for hiring him He is a huge asset to your company.
Nicholas - Minneapolis, MN
Overall, extremely satisfied with our service tech. Wish we wouldn’t have had to wait a week for service and almost another week for the part to be installed.
Bob - Eagan, MN
Your technician was great. We weren’t sure if the sounds the machine makes were normal. He was respectful and assuring in analyzing and explaining our machine.
Tiffany - Saint Michael, MN
Electrician versus Twin City appliance
Tom - Minneapolis, MN
Told me that the issue was in the electrical panel and not in the stove. He was right. I had the electrician come out a second time and address the problem.
Thanks Dennis great service
K - Minneapolis, MN
Steve - Fridley, MN
Dave was very knowledgeable, they sent out another company. Three hours later he didn't know how to fix my fridge. And they said to call Twin Cities appliances. Wells it's working again.
Steve - Anoka, MN
Marline/claudy - Woodbury, MN
Our appliances are working well now and we appreciate your hard work.
My Dryer is Fixed!
Kara - Minneapolis, MN
Hung was very efficient and fixed at a price I expected. He was on time in the early end of the given time range.
Kari - Anoka, MN
So professional and knowledgeable.
Michele - Saint Paul, MN
Very professional and honest
Marge - Minneapolis, MN
Technician solved problem and told us it was under warranty. Much appreciated.
Tim - Blaine, MN
Poor service from dishonest technician
Max - Burnsville, MN
The technician first game in early December to look at our fridge. He determined the issue was a short caused by faulty wiring to one of the control panels. I was disappointed, but he then said that disconnecting the panel would allow the fridge to continue to run without use of the ice maker and water dispenser and the control of the drawer. I was fine with that, because we didn’t use any of those functions. A few days later, the fridge went off the rails with loud noises. I called again and they came out a couple weeks later. The same technician arrived, and said “oh, yeah, I told you it was never going to work with that piece disconnected.” That is a complete lie. My wife and I can both confirm that. He then put in his notes that “[I] declined service because of the cost”, which is also untrue and something I corrected him on when he was here multiple times. I never cared about the repair cost because I was only concerned about whether or not it was potentially covered by a warranty.
courtesy friendly professional timely excellent work will recommend highest marks 10out of 10
Phil - Forest Lake, MN
Great Service. Awesome Price!
Jay - Minnetonka, MN
Salesperson was knowledgeable and helpful. Asked for the sale but did not pressure. Delivery was professional and complete.
William - Saint Paul, MN
I was charged both for the labor and for making the trip to my house. Good work; steep price
Response from Twin Cities Appliance:
Thanks for the review William- We have a set trip charge that was told to you by the Whirlpool rep who you scheduled with along with Jane in our office- When we come out, labor applies if we need to do any work etc- Pretty standard in the industry(or any repair situation) to have labor costs for work done beyond the diagnosis
Efficient and professional warranty service
Sara - Arden Hills, MN
Twin Cities Appliance fixed some mistakes made by the original installers of a Costco fridge purchase. They did a great job, and were easy and pleasant to work with.
On time and promptly go to fix the problem.
Quoc - Maple Grove, MN
Hung is very knowledgeable. It took him a few seconds to figure out the problem and he gave me a clear explanation about the next step to solve the issue. Thank you very much
Great service, Jay was very knowledgeable and very pleasant.
Zane - Oakdale, MN
Daniel/melissa - Norwood Young America, MN
Very professional and courteous
Mark - Stacy, MN
Crystal - Excelsior, MN
Rapid service in the holiday period
David - Woodbury, MN
Washer was quickly checked out and repaired
Great service by Ryan!
Dan - Mound, MN
Ryan was very professional! This is the second appliance he has come to our house to service. Both times he was able to identify the problem very fast, explained everything very well and was either, able to fix it immediately, or ordered a part that arrived with-in a day or two so he could return within a week to install/fix. Thank you Ryan! We appreciate the service experience you provided!!
Competent, prompt, clean,
John - Minneapolis, MN
Need a piece
Michael - Chisago City, MN
I need the plastic piece to hold the rack on the rail. Mike found it on the drain but it is broken and keeps falling off.
Steven - Lakeville, MN
Dennis was amazing! He found the hard to find problem sound we were having and ordered the part- came back and installed the part !!! My refrigerator no longer has a sound ! Thank you to Dennis and this great team to not dropping the ball and telling us we will just need to live with it !! Thank you !
Fast and friendly
Paul - Minneapolis, MN
service tech was awesome!
Jeff - Blaine, MN
Nathan - North Oaks, MN
Excellent service. Jared came to our home multiple times due to ongoing issues and was always professional and clearly explained his work.
Jerry - Shoreview, MN
I'm very pleased with the work done on my dryer. Because of it's age originally it wasn't possible to repair it because the part was no longer available. I was a little frustrated because of paying a fee just to diagnose the problem but not repair. I received a follow up call the next day saying a part had been located, it was installed t my earliest convenience, and everything works fine. I really appreciate your going the extra mile to find the part. Your tech was easy to work with and did an excellent job.
Prompt and Professional
Anne - Andover, MN
Jeanne - Lakeville, MN
He was efficient, and informative in how to avoid the problem.
Michael - Woodbury, MN
Twin Cities Appliance did a very professional job installing our new appliances.
Ken - Elk River, MN
Elizabeth - White Bear Lake, MN
Friendly and helpful.
Mary - Maple Plain, MN
He did a great job explaining what was wrong and my options. Not pushy at all.
Kathleen - Champlin, MN
Ferguson - Golden Valley, MN
Good service. Always friendly
Mitch M - East Bethel, MN
Our service tech was very courteous, very fast, and best of all - fixed our dishwasher! Very impressed!
great prompt service
Mark - Burnsville, MN
Creative - Lake Elmo, MN
Sheila - Osseo, MN
Dave is awesome.
Nick - Saint Paul, MN
Dave was professional, friendly, and got the job done quickly. Thanks!
Joyce - Isanti, MN
RANGE WHIRLPOOL WFG550S0HV1 Replaced burner head adjusted flames test good.
RANGE WHIRLPOOL WASHER Pics taken model number is Kenmore Electrolux we do not service this brand.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced evaporator motor. Tested with customer not getting ringing sound now.
MICROWAVE WHIRLPOOL WMH53521HW2 Ms Pic.Replaced a noisy turntable motor. The turntable is quiet But it still shut down after a few seconds. Control board relay is lightly rattling before shutdown. Additionally needs part W11182110. Shows at W-loo.Return a Monday 2-17-20 from 8-1.; ordrng 1 W11182110 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC704FSS01 Unit running at 50 in ff no ff evap fan running freezer temp at -10 to -13 thermistors all reading ok ff evap thermistor seems to be showing a higher temp than think should be was able to get all fans to operate in diag ran cp3 way valve cooling tests. Ui control was stuck in extended freeze unable to get it to turn off need to order evap cover main control and ui control. Evap cover showing eta tba office to xpart and contact for return date once know parts availability ; ordrng 1 W11114721 (cntrl-elec) and 1 W11330486 (UI) and 1 W11395558 (EVAP COVER)
WASHER MAYTAG MVWC565FW1 "Complaint deep fill doesn’t seem to fill with more water than auto setting. Checked for error codes none,ran diagnostic cycle test good, ran load size calibration. Talked about on normal cycle if deep water is selected will default to auto sense regardless. Per whirlpool on other settings will fill with 2 more gallons of water on deep water vs. auto sense."
RANGE WHIRLPOOL WFE550S0HZ1 Broil will start to heat then relay on control kick out no more 240 to element won’t turn back on. Oven getting correct voltage to it bake works fine and cooktop will need new control board ; ordrng 1 W11295998 (cntrl-elec)
RANGE WHIRLPOOL GGE390LXS01 Replaced upper door inner glass and lower oven bulb.; used 1 8009 (BULB) from stock
DRYER WHIRLPOOL WGD5000DW3 "Found crack on drum, replaced drum unit tested ok"
WASHER MAYTAG MVWC565FW2 "Installed new parts, ran diagnostics through calibration ok, no leaks, all functions ok"
MICROWAVE WHIRLPOOL WMH32519FS0 "Found bad switches, installed new switch kit, tested ok, office to bill out; used 1 W11244494 (INTERLOCK KIT) from stock"
WASHER WHIRLPOOL WFW5620HW0 F6E3 error proper voltage to acu. Also did interface keypad check led at clean washer will not stay off in test. Ordering acu and user interface.; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFF507HPS00 "Installed all door, unit sealing ok, cosmetics ok"
WASHER WHIRLPOOL WTW5000DW2 Customer states they had opened lid and tried hitting pause but unit would not pause and continued to agitate could not get to stop. Checked no error codes. Ran diagnostic cycle ordering main pcb.; ordrng 1 W11116590 (cntrl-elec)
WASHER WHIRLPOOL MVWC565FW "Washer ,,checked spin cycle and washer vibration ,suspension all good ,adjusted front leveling legs ,adjusted and leveled washer ,all working good and normal spin now"
WASHER WHIRLPOOL WTW4855HW1 "Washer ...checked washer operation ,,,washer won’t start ,no lights or starting ..power to control ..washer control board is bad ,replaced and installed new control board ..recalibrated and tested all working good ,now ."
COOKTOP AMANA AKS3040LL Only one of the burners lights lighting but all spark. I found all of the igniters dirty. Operation tested good after cleaning the tips of the igniters.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace ui, run test cycle, ok"
RANGE WHIRLPOOL WFG505M0BS3 "Need to reorder panel, both came damaged, no wrap no padding in either box; ordrng 1 W10482110 (panel-drwr)"
DISHWASHER KITCHENAID KDTE334GPS0 "Replace dispenser, test ok"
DRYER WHIRLPOOL MDE7500AYW "Dryer ,,,,checked dryer control panel display on .dryer not running till start is push ..unplugged dryer and replugged in ,to reset ..dryer control panel now working good off button does shut off when pushed ,,possible control panel board is bad and faulty ,,part control panel board is no longer available .cant get part ,for it ,.seems to work ok now"
MICROWAVE MAYTAG MMV4203WW2 The secondary door switch has gone bad. Needs new door switch. Quoted 85.90 labor.; ordrng 1 W10211972 (switch)
COOKTOP JENN-AIR JEC0536ADB Installed element. Tested cooktop
WASHER WHIRLPOOL WTW4855HW1 "Test ran unit, all operations check ok, no error codes stored in controls, unit not leveled very well, I adjusted leveling so drum sits properly. No other issues found at this time."
DISHWASHER MAYTAG MDB8989SHZ0 "Sump and drain pump noisy, call when coming back; ordrng 1 WPW10348269 (DRAIN PUMP) and 1 WPW10591570 (SUMP)"
DISHWASHER KITCHENAID KDFE104HPS0 "120 to ccu but no operation, call when coming back; ordrng 1 W11229587 (PANEL POCKET) and 1 W11305303 (CCU)"
WALLOVEN WHIRLPOOL WOC54EC0HW03 Oven installed next to refrigerator. Oven shade is clearly darker than refrigerator. Also vent trim under doors is brighter shade that doors and control panel. Called techline to document. Per techline customer svc needs to handle further steps. Nothing svc related. sr#7727131279 Also found inner door panel powder coat chipped at door hinge. Needs inner door panel replaced. Spoke to cust. Advised cust pending cust svc decision to contact us if he ends up keeping machine for inner door replacment.
MICROWAVE KITCHEN AID KMLS311HSS2 Found unit in demo mode. Turned demo mode off. Found turn table turned off. Turned on turn tabLe. Tested machine. Advised cust.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Spoon under float, test ok, lower spray arm broken, cust to install; ordrng 1 W10837249 (SPRAY ARM) and 2 WPW10508950 (STOP)s"
RANGE WHIRLPOOL KSGG700EBS1 InstaLed panel
REFRIGERATOR KITCHEN AID KFIS29PBMS00 Installed comp and EVAP. Pulled vac and held. Charged with 5.5pz 134a. Unit cooling. Installed heater kit for ice maker. Did not have board kit on truck. Will stop at PD and return this PM to install board kit. ; schdld next appmnt for 2/12 WED !
WASHER WHIRLPOOL WTW4815EW0 Ran an auto test. No leaks found. Ran a bulky deep water cycle. All tested ok. No leaks from the unit
DISHWASHER KITCHEN AID KDTM404ESS3 Ran a test cycle. No leaks found. Lower spray arm is not turning. Unit needs a new sump and motor. $483.63. The nanny needs to talk to the customer to see if they want to repair. They will call if they Enid’s to repair
DISHWASHER WHIRLPOOL KDPE334GPS0 No error codes found. Ran several start cycles. All tested ok. Advised customer to close the door within 4 seconds of pressing start
DISHWASHER KITCHEN AID KDFE104DSS2 Found float assembly nut loose. Tightened float nut. Ran a test cycle. All tested ok. No leaks
REFRIGERATOR KITCHEN AID KFIS29PBMS00 Installed comp and EVAP. Pulled vac and held. Charged with 5.5pz 134a. Unit cooling. Installed heater kit for ice maker. Did not have board kit on truck. Will stop at PD and return this PM to install board kit. ; schdld next appmnt for 2/12 WED !
RANGE WHIRLPOOL WFE505W0HS1 "Installed new wire harness, verified all operations check ok. All check good."
WASHER WHIRLPOOL WTW5000DW2 F8e1 long fill found flood safe hoses hooked up wrong not allowing water to flow advised customer needs to correct hoses.
WASHER KENMORE 110.499726 F21 long drain error code. We found the drain pump filter plugged along with socks in the drain line. Operation tested good after removing.
DRYER MAYTAG MEDB765FW0 "Install both parts but still unit stops into 7 mins, so I test outlet agin, it had 220v across l1 l2 but when going ground to L1 it had 158v and L2 69v so it not a even number divided between L1 L2, customer needs to get electric company out to fix problem.."
WASHER AMANA NTW4516FW1 Long fill error code due to low water pressure from the cold valve. Operation tested good after cleaning the screen.
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Ms Pic.The doors are closing tightly. When there are lights on the control,board they need to set it at the highest setting to cool. When the lights on the board go out it stops cooling. No breaker issues. The light behind the control is also out.Need the electronic control W11353813 and bulb 8009. Both at Dvh.Return Monday 2-17-20.; ordrng 1 8009 (light bulb) and 1 W11353813 (CONTROL BOX ASSEMBLY)"
WASHER MAYTAG MHW5500FW1 Install pump check over unit tested out good ran diagnostics it wen thr fine..tie wrap drain to pipe.; used 1 WPW10605427 (DRAIN PUMP) from stock
DISHWASHER MAYTAG MDB8969SDM3 Install 4 rack wheel to bottom rack check unit tested good..
DRYER WHIRLPOOL WED5620HW1 Getting voltage out of the control but the panel is dead. Needs new control panel.; ordrng 1 W11378949 (CONTROL PANEL )
RANGE WHIRLPOOL AER6303MFS2 Cust said unit not reaching or holding temp. Ran bake cycle to 350 and showed cust what temps were at when preheat ended. Told cust to give unit 10-15 minutes after it signals preheat done before putting food in. Temps right on.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Installed all parts, cooling on, all ops good. Told cust to watch temps but some freezing could still happen if the condi5ions are right."
DRYER WHIRLPOOL WGD3500SQ0 Found thermal fuse failure. Installed a new thermal fuse. Ran a test cycle. All tested ok. Office to bill cc number left with the office. $209.57; used 1 WP3392519 (THERMAL FUSE) from stock
RANGE JENN-AIR JGC7530BP00 "Non of the burners and cap were not on correctly, corrected all burners and caps all test ok now advised customer that they go on a certain way"
DRYER WHIRLPOOL WGD7500GC0 "Ran a test cycle with the vent airflow tester. Unit tested poor for all dryers. Unit is heating normally, but short cycles and can smell the exhaust from the vent. Customer will contact contractor to check vent on the roof and vent connections"
DISHWASHER WHIRLPOOL KUDE70FXPA3 Found sump and drain pump failing. Customer declined estimate for repair $630.00
WASHER WHIRLPOOL WFW92HEFW0 "Ran diagnostics found pump code and sensor code, has pointer for board order all three parts..; ordrng 1 W10864049 (cntrl-elec) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
WASHER WHIRLPOOL MVWB865GW1 "Found an error code 0-3, overloaded. Cleared error code. Ran an auto test. All tested ok. Advised customer on cycle selection, water levels, detergent use, load size and type"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Check fridge over for no ice and found fill cup blocked with ice. Remove icemaker and clear ice blockage and power cycled fridge and ran test cycle and verify now working.
RANGE JENNAIR JDRP430WP01 Mice droppings all over inside unit on control boards etc shorted out boards and melted wiring as a starting point will need listed parts W10508247W10876298W10235557 W10235557Quoted 195.90 labor for job to start 12.00 shipping parts tax = 1043.06 plus 59.95 labor time today as a start advised labor and parts could go up from there as we dig further into unit and get power back to it see if mice did any more damage inside . Customer will let us know
DOUBLE OVEN KITCHEN AID KEBS208DSS7 Hinges bad in both door would not stay closed installed new hinges doors now closing and sealing office to handle billing customer not home. Parts covered under 1 yr just need to charge labor diag and shipping
REFRIGERATOR MAYTAG MSD2274VEM00 Check fridge over for issue with ice hopper augar motor stuck on and found rear control board relay stuck on and would need to be replaced . Part required is control board WP2322547. Customer declined right now and might look at replacing fridge.
WASHER WHIRLPOOL WTW8500DC1 InstLled parts and tested. Unit is working properly collected 85.90
REFRIGERATOR WHIRLPOOL ART318FFDW06 "Measured tubing for joints need to order lokrings and prep, some I have in kit a couple I do not will need to do heat exchange joint in back of unit as well allow 2 -3 hrs on return visit customer needs Wednesday or Friday 6.7mm (.268 in) to 7.8 (.309 in) evap suction line 1.84 (.072 in) to 7.8 (.309 in) or 4.11 mm cap tubing to evap 6.72 to 7.97 suction line to heat exchanger 4mm to 4.75 and 6.3 to 1.8 for dryer ; ordrng 1 L14000878 (LOKPREP) and 1 W10143759 (drier (service)) and 2 W10896678 (coupler)s and 1 W10896689 (coupler) and 1 W10897194 (coupler) and 2 W11313679 (COUPLER)s and 2 W11401413 (COUPLER)s"
COOKTOP WHIRLPOOL WCG55USOHS00 New build gas cooktop wasn’t plugged in all the way
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed led light and tested
COOKTOP WHIRLPOOL WCE77US0HB01 Pull cook top out of counter and visibility check switch’s and wiring over and could not determine where smoke was coming from. Customer stated they were only using the two front duel burners at time of burning smell. Ordering both front burner switch’s. Rescheduling call for next Monday.; ordrng 2 W10857622 (switch-inf)s
WASHER WHIRLPOOL WFW5620HW0 "Installed new console and ACU and harness. Tested, all indicators lighting and all buttons working. All ops good. Told cust depending on load size and makeup she could still experience it not spinning out and if it happens just separate the clothes and run a drain and spin cycle"
OVEN WHIRLPOOL WFG505M0BW2 "Pulled out on pad and installed new control. Tested unit, oven now lighting normally. All ops good"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Check freezer light and found failed . Ordering New led light and customer can install. Part will ship directly to customer.; ordrng 1 W11216993 (LED BULB)
WASHER MAYTAG MVWC565FW1 W11035751 gearcase at Sioux Falls W11026785 motor at vadnais WPW10006384 at vadnais W10913953 actuator at vadnais W11395618 capacitor W10721967 clutch at vadnais WPW10427633 cover at vadnais found shaft dropped and unit started leak8ng oil. Customer scheduled for Monday extra time job. ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)
MICROWAVE IKEA IBMS1455DS01 "Found broken holder, Installed parts, unit now tested ok"
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Ref doors uneven and not closing properly. Adjusted leveling legs so unit level and doors aligned. All ops good
MICROWAVE WHIRLPOOL WMH31017HW2 Found blown fuse board need to order W10422269 at whirlpool ship to tech need to call and schedule with customer ; ordrng 1 SHIPTOTECH and 1 W10422269 (filter)
REFRIGERATOR WHIRLPOOL WRF767SDEM00 The freezer ice maker fill tube was plugged with mineral buildup. Every time the ice maker filled it would spray all over the freezer. Operation tested good after removing the buildup.
DRYER WHIRLPOOL WGD4950HW0 "Thermal fuse ok, Found open cutoff, vent tested ok, needs cutoff kit and operating t stat, customer will call to schedule; ordrng 1 W11050897 (cutoff-tml) and 1 WP3387134 (thrmst-fix)"
RANGE WHIRLPOOL WEE745H0FS1 "Ms picThe display went out when in use but the oven still heated, cooktop burners still work. With a cooktop burners on I found that by pressing down on the console the display would come back and I could turn the oven back on.I disconnected and reconnected the 2 ribbon connectors to the display board. Now the display reads Sabbath. there is no information in the service manual about a Sabbath function and it went bake to the regular display next time it came on. With the display blank it still heated the broil element. There is no voltage from thenMRC2 board when the display board is not on. Would want the w10884488 control board priced at $298.70. The total,estimate of $541.08 breaks down as the part, 14.00 for shipping, $97.95 diagnosis which the customer paid today and $106.90 labor for,the return trip.Customer wants to call WP before repairing. Paid $97.95 on card approval number 2000490581."
DRYER MAYTAG LDE610 Installed new heating element ASSEMBLY in the dryer and tested. All checks out good and unit is heating with no issues.; used 1 Ship (Shipping/Handling) from stock
REFRIGERATOR WHIRLPOOL WRF535SWHW01 "Damper very loud and getting louder. Damper motor failing. Ordering new damper, cust will call in for reschedule.; ordrng 1 WPW10594330 (DAMPER)"
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced the left front burner and tested. The burner tests good in both settings of using the dual burners or on,y the inner ring."
REFRIGERATOR WHIRLPOOL WRS322FNAH01 Lights have been intermittent for the customer and sometimes theY are all dimmed and sometimes they are working. Didn’t work the whole weekend but were working today. One of the lights in the circuit isn’t working. Impossible to tell while they are all working so will try to get approval for replacing all lights. Office to schedule with customer if approved.; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)
DISHWASHER WHIRLPOOL WDT730PAHV0 "Replace parts, run test cycle, ok"
RANGE KITCHENAID KOSE900HSS00 "Cust said sometimes unit will shut down, sometimes not cool down. Intermittent issue. Entered diagnostics and found several f8e0 error codes for cooling fan error. Ordering cooling &a; assembly, cust will call office for reschedule.; ordrng 1 W11248652 (BLOWER ASSY)"
REFRIGERATOR WHIRLPOOL WRB329DMBM01 EVAP drain backing up and causing ice to form on the bottom of the freezer. Defrosted to see why it wasn’t draining and found a plastic evaporator cap in the drain. After removing that all checks out good and is work correctly with no issues.
WASHER WHIRLPOOL WFW5090JW0 Installed new fill valve on the unit. No longer leaking and all checks out ok.
WASHER WHIRLPOOL WFW560CHW0 "Basket spinning freely but will not turn basket, just chatters the basket around. Will need new acu to fix issue. Office to schedule with customer once we can get part out.; ordrng 1 W11322879 (CONTROL)"
OVEN WHIRLPOOL KSGG700ESS1 Control getting internal error. In test mode says the oven temp is shorted. Ohmed out oven probe from board and reads fine so issue with control.; ordrng 1 W11034208 (CONTROL)
DRYER WHIRLPOOL WED4815EW1 "Dryer ran dryer and checked operation ,..dryer noisy when running ,motor and rollers sound fine ,took front off and found coin stuck on front drum seal ,,removed coin from drum seal ,reran and tested and all working good now"
DOUBLE OVEN WHIRLPOOL KEBC277KSS04 "Power off due to blown thermal fuse in line with the board. Tested and upper oven no heat but lower oven ok. Found high limit thermostat blown for upper oven. Replaced and tested both ovens to 350 all checks out ok.; used 1 WP9759242 (THERMOSTAT), and 1 WP9759242 (FUSE THERMAL) from stock"
DRYER WHIRLPOOL WGD4850HW0 "Dryer ....replaced dented main top ,,,ran and checked all working good ,now"
WASHER WHIRLPOOL WTW4955HW1 "Order gearbox and clutch noise coming from there, no code in history..; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)"
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Installed new drain pan. Checks ok.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Upon arrival found ice maker had ice in it, thermostat closed, water line frozen to ice maker, tested power from control ok, reset power to unit, ice maker harvested now issues, filled properly. Indicate side maker and heaters functioning. Possibly just needed a reboot. Customer to monitor. Allow 24 hours for ice bin to fill."
OVEN WHIRLPOOL WFE320M0ES0 Calibrated unit found 10 degrees below turn 10 up check over unit tested out good..
DISHWASHER WHIRLPOOL WDT730PAHW Found drain hose pinched and glass stuck in pump removed and tested
WASHER MAYTAG MVWC565FW1 "Agitator stuck on shaft tried to heat it up with hot and and pound on it but wouldn’t come off shaft, needs tub, basket, trany, and hub, office to call for approval, and office to call customer for return date if they want to repair it..; ordrng 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11161960 (agitator) and 1 W11219115 (TUB)"
DRYER WHIRLPOOL WGD4850BW1 Install rollers and oiled rollers and idler clean out lint tested out good..; used 1 349241T (ROLLER KIT) from stock
RANGE WHIRLPOOL WGG745S0FS02 "Order manifold assembly, switch has a rough spots when turning on..; ordrng 1 W10806878 (manifold)"
DISHWASHER KITCHEN AID KUDS35FXSS Found float nut loose. Tightened float nut. Float assembly is in good condition. Installed new adjuster kit previous tech left. Ran a test cycle. There is foam in the unit. Added some cooking oil. Foam cleared. Ran another test cycle. No leaks detected. All tested ok. There is no drain loop under the sink. Customer will install a drain loop. Office to contact customer to refund the difference for the parts not needed $81.19; used 1 Ship (Shipping/Handling) from stock
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Check fridge over for issue with dispenser and found ui control off and was able to reseat connectors and now ui is functioning properly. Also did a power cycle at breaker and if customer calls back with same issue office should order freezer dispenser ui control.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Check water dispenser over for issue with not dispensing water or making ice. Found that supply valve was not open completely. Turn valve to full on and now dispenser is working.
REFRIGERATOR KITCHEN AID KSSS48MDX02 "Heat exchanger leaking, ordering evaporator, heat exchanger, heater, and filter dryer to replace. Two techs needed. Quoted $795.00 labor plus 97.95 for second tech. Return 2/18 to install. Will bring parts with us due to mail box issues. ; ordrng 1 4388575 (evaporator 285.68) and 1 WP2001608 (heater 71.56) and 1 WP2003003 (exchanger 156.89) and 1 WPW10143759 (dryer)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit does not have cabinet seal or hangers, ordering both to customer, advised installers will need to install and properly mount to cabinet. Parts ship to customer. ; ordrng 2 WP8269145 (brckt-mtg)s and 1 WPW10179427 (CABINET SEAL)"
WASHER MAYTAG MVWB865GW0 Plugged into outlet for dryer. Loss of power error code and stuck key. Erased codes and ran diagnostic cycle all test good talked about power source with customer.
WASHER MAYTAG MVWB865GW0 "6-2, need new ccu and console, call when coming back; ordrng 1 W11135391 (CONSOLE) and 1 W11162440 (CCU)"
RANGE WHIRLPOOL WEE745H0FS1 Found terminal block melted and cord melted nuts loose would need listed parts 106.65 labor parts and 12.00 shipping = 275.4. customer already paid diag 97.95 customer going to think about it WPW10245259 WP3400029 W10580296
REFRIGERATOR WHIRLPOOL WRS571CIDB01 Check fridge over for issue with no ice and found broken wires at lower door hinge wire harness and door will need to be replaced. Need office to get extended warranty approval and call customer with decision . Instruct customer that door will be shipped directly to them and they should open box and check for damage.; ordrng 1 LW10859844 (FREEZER DOOR )
MICRO/OVEN WHIRLPOOL WOC75EC0HV01 "Replaced the console and the microwave appliance board. Programmed the date and time unit and then tested the microwave. Tests good and heated a cup,of water from 72 degrees to 120 degrees in 1 minute."
REFRIGERATOR WHIRLPOOL WRB329DMBW01 Replace loud air control dampner in fresh food section and level fridge.; used 1 WPW10196393 (DAMPER CONTROL) from stock
DRYER AMANA NED4656EW1 "Dryer .,.checked dryer operation .,dryer noisy when running ,scrapping and vibrating ,,,checked and found blower wheel is broke and rubbing on housing ,stripped out and loose ,,,replaced @nd installed new blower wheel and lubricated drum roller ,,ran and all working g good and quiet now .; used 1 WP694089 (BLOWER WHEEL) from stock"
WALLOVEN KITCHEN AID NEED DOOR OPEN Unit has a bad TOD and inline thermal fuse by the board.Needs ms picture when the door is opened.TK to look up the inline thermal fuse and order part. Customer paid all charges of $373.68 today on card approval number 2000777187.; ordrng 1 SHIPPING and 1 SHIPTOTECH (OR W/C) and 1 TKTOLOOKUP (INLINE THERMAL FUSE.)
MICROWAVE AMANA AMV2307PFS3 M and S pics.Found the door was binding at the hinge pin. Pushed it further into the hinge hole and when seated completely it started 15 consecutive times and heated a cup of water from 71 degrees to 165 degrees in 1 minute.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Fill tune frozen to ice maker, removed fill tube and cleared ice, reinstalled fill tube, tested ice maker, now filling properly. Allow 24 hours for ice bin to fill."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Office to call and reschedule after ordering the part.Wife mentioned they have frozen food they threw away in the fresh food section at the current setting.Unit has been inside the home for 8-9 days now. The temperature setting was at the 3rd setting. Temperatures on arrival were 0 and 33 degrees per techs thermometers. The customers thermometer, which had a plastic bag and the ice cream between it and the evaporator cover, showed 16 degrees. Customers complaint is the freezer will reach 0 degrees but not stay there, according to the 4 different thermometers they have been alternating between their 2 refrigerator/freezers.The ice cream is not as cold as they would like. I found a smaller container frozen hard and a larger 1/2 gallon somewhat soft. The hard one was in front of air vents and the larger one was in front of the control, not in the direct airflow.The air gate in the freezer is sett it he maximum position, keeping more cold air in th
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Ms Pic. Freezer not defrosting. Would not go into diagnostics. Steamed away the ice to access components and both the defrost thermistor and heater test good. we need the UI w11214887 and the ACU w11196400. Show at Dvh.Return Wednesday 2-19-20.; ordrng 1 SHIPTOTECH and 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec)
REFRIGERATOR KITCHEN-AID KSRS27QAWH10 "Ice maker turned off and arm not in correct spot, put arm back in place. Turned ice maker back on. Ice maker now cycling. Allow 24 hours for ice bin to fill."
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Ice maker shut off arm knocked out of place with ice maker turned off, reconnected arm, checked operations, now working properly."
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Ms pic. Office to confirm warranty and then order part listed in the PVR and reschedule.Customer to send a text copy of the receipt to the office. I tried to put it into a forced defrost by memory of how some without a board go in defrost ..heard some creaking in the freezer indicating heat was being applied.We would want the defrost board then, a 4388931 after verifying it is in warranty.Unit is not defrosting. 27 degrees in the freezer And 54 in the fresh food section.; snapped 1 QuickPics"
MICROWAVE KITCHEN AID KEMC308KSS0 "Found mag shorted. Replaced with part sent for job. Also found door springs broken. Replaced with truck stock. Reassembled and tested machine.; used 1 WP4451009 (SPRING), and 1 WP4452395 (MICRO SPRING) from stock"
WASHER MAYTAG MVWC565FW0 Pulley is coming off of the motor. Whole motor needs to be replaced. Motor is covered under 10 year warranty. Office to order the part. Collected all but the 85.90 for labor.; ordrng 1 W11026785 (motor-drve)
MICROWAVE WHIRLPOOL WMH78019HW2 Installed the door on the unit. The control has not yet arrived. Will need to reschedule once the part has arrived; O-emld tckt
WASHER WHIRLPOOL WFW5620HW0 "Customer stated the washing machine walked out of place, leaked a bit and ripped up her floor. She stated she was washing just a normal load. No error codes or leaks after running multiple test cycles. I called tech line to document what is going on. Customer is going to call customer service. File 7727137961"
COOKTOP KITCHENAID KFEG500ESS3 Stated none of the burners would work and the oven took an hour to get to 300. I found the neutral wire at the terminal block loose. Operation tested good after tightening.
WASHER MAYTAG WFW70HEBW0 Cleaned out drain filter. Operation tested good.
WASHER WHIRLPOOL WTW4855HW1 "Washer checked washer operation ..ran washer and washer starting and running good start button works and light comes on ,no error codes instruct customer on how washer starts cycle ,all working good"
REFRIGERATOR JENN-AIR JF36NXFXDE01 Installed new led module. Operation tested good.
DRYER WHIRLPOOL WED5000DW2 "Dryer ,,checked out dryer operation....tested dryer heat cycle ,,dryer checked air flow on cycle air flow checked good ,dryer heating good and cycling good ,getting good and hot ,cleaned sensor bars ,,dryer wo4king normall and heating good ,,instruct customer on cycle selection..and clothes loading"
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Installed fan ASSM. Defrosted EVAP. Found comp still running when control set to off. Needs control. Ordering part on scode. Will collected quoted 108.65 labor on return trip. ; ordrng 1 WPW10589838 (cntrl-elec)
WASHER MAYTAG MVWC565FW1 "Washer ..checked washer operation ..washer not starting ,power to control but no light in control and no power out ,,control board is faulty ,replaced and installed new control board ,part from Dey appl ,parts ,..recalibrated and all running good now ,; pckd up 1 W11162438 (CONTROL BOARD )"
WASHER MAYTAG MVWC565FW1 "Washer ...checked washer operation .washer error code for bad lid switch ,,lid switch clicks and clicks ,,washer lid latch switch is bad ,,replaced and installed new lid latch switch ,,,recalibrated and tested all operation all working good now ,; used 1 W11307244 (LATCH) from stock"
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Customer stated the unit none of the fans or compressor were running and the refrigerator leds were dim. He tripped the breaker and it started cooling again. I found the freezer led bad causing the lights to dim. I swapped the led with a good one from the right hand side of the refrigerator. Would need new led W10908166, control WPW10675033 and user interface W11330971. Customer is going to see if his home smart or kitchen aid will cover parts. Quoted 85.90 labor."
DRYER MAYTAG MGDB765FC0 "Dryer ,,,replaced and install new door gasket"
WASHER WHIRLPOOL WTW5000DW3 "Washer ....checked washer balance and spin cycle ,,,checked suspension springs ,,adjusted and tightened suspension springs ,,,,adjusted leveling legs and leveled washer ,,tested washer with clothes and washer is all working good now spinning good and normall now on wood floor main floor might be vibrating"
RANGE WHIRLPOOL WFG550S0HZ1 The back right burner and oven light have never worked. I found the bulb bad and a piece of packing material blocking the orifice. Operation tested good after removing the packaging material. Needs new bulb for customer to install.; ordrng 1 WPW10571723 (bulb-light)
REFRIGERATOR WHIRLPOOL WRF560SEHZ Check icemaker over and found bail arm had come loose from its slot in the motor module . Reconnect the bail arm and instruct customer on why it was making to much ice and how to prevent this from happening.
RANGE MAYTAG MER6600FZ2 "Installed new inner glass and reassembled door. Mounted door, closing and sealing properly."
ICEMAKER WHIRLPOOL WUI75X15HZ00 Water not draining from bin found drain hose in back was pinched off because floor drain is in wrong spot to properly drain unit was center under unit so when installed pushed back in icemaker went over top hose and pinched off. All components of icemaker working as they should otherwise. Need to have someone correct drain setup so it can flow freely unplugged unit and shut off water to it so no risk of leaking onto floor
WASHER WHIRLPOOL WTW5000DW3 Installed gearcase and fill valve ordered. Unit needed a cam kit too. Calibrated and ran a test cycle. All tested ok; used 1 W10721967 (CLUTCH/SPLUTCH KIT) from stock
DRYER WHIRLPOOL WED8000DW4 "From l1-l2 getting 240, l1-n only getting 5v, from l2-n getting 235, customer has and electrical problem, recommended an electrician, reinstalled Terminal cover, left breaker off"
REFRIGERATOR WHIRLPOOL WSR57R18DM0C Check fridge over for cooling and found no frost pattern and indicates leak in sealed system. Will need to order compressor and evaporator and reschedule call for three time slots. Quoted labor at 375.00 do at time of repair. Parts will be shipped to customer.; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Trim piece across front is loose and rattling. Removed front panel and found trim piece is missing the screws attaching the middle of the tr8m to the console. Ordering two screws to hold trim on, cust will call for reschedule; ordrng 2 WP8281217 (SCREW)s"
WASHER WHIRLPOOL WTW7000DW3 F6e2 and f6e3 getting 120 vac harness checks ok control just sits and activates drain pump console does not always want to respond need control and ui part shows W11106748 eta 2/13 office to check availability and contact customer for return date ; ordrng 1 W11106748 (console) and 1 W11182871 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Thermistor sent out was defrost thermistor, installed gasket and controls, unit working ok, if recall send out WPW10276647"
DISHWASHER WHIRLPOOL WDT710PAYE6 "Vent leaking, call when coming back, see pic; ordrng 1 WP8269259 (GASKET) and 6 WPW10177098 (SCREW)s and 1 WPW10274926 (DEFLECTOR) and 1 WPW10428211 (VENT) and 1 WPW10462232 (BRACKET) and 1 WPW10491311 (SPRAY ARM) and 1 WPW10524469 (GASKET) and 1 WPW10605015 (DISPENSER)"
WASHER MAYTAG MHW5630HW0 "Installed new parts, ran diagnostics through ok, no leaks found , all functions ok"
DRYER MAYTAG MEDB765FW "Dryer checked dryer noise ,,dryer noisy thumping ,,took dryer apart and found drum support rollers bad ,replaced and installed 2 rear drum support rollers ,.ran and tested and all working good now ,; used 2 WPW10314173 (DRUM ROLLER) from stock"
DISHWASHER WHIRLPOOL WDF520PADM7 "4-3, found no motor movement, needs new sump and control; ordrng 1 W10906426 (cntrl-elec) and 1 W11025157 (pump&motor)"
OVEN KITCHENAID KEBS277SBL04 "No power from main board WPW10119142 to ui, would need fuse WP8304452 with that, quote labor at 157.70 decline now.."
RANGE WHIRLPOOL WFE975H0HZ1 "Bake element not coming on, struggling to preheat, broil ok, convection ok, bake element tested ok, needs new control ; ordrng 1 W11165552 (cntrl-elec)"
REFRIGERATOR MAYTAG MSS26C6MFW01 "Customer said unit just quit cooling, Found cooling turned off, pulled unit out, turned on cooling, compressor running good, pushed back opened evap cover found evap frosting good, unit is cooling, inst cust to watch unit and make sure it cools down fully, if does likely cooling was accidentally turned off or control issue, quoted customer for control repair, 85.95 for labor ; ordrng 1 DONOTORDERPARTS and 1 ESTIMATE and 1 W11035841 (cntrl-elec) and 1 W11125431 (cntrl-elec)"
DRYER MAYTAG MED9700SQ0 Needs main board but part is NLA
RANGE WHIRLPOOL WOS97ES0ES01 "Replaced blower ran preheat, blower coming on all test good."
WASHER AMANA NTW4516FW3 No fill long fill error code. Checked unit filling correctly. Unit siphoning water customer has put drain hose directly in floor drain. Washer will never complete cycle in this state. Also showed customer installation instructions and requirements for drain height. Unit is working correctly talked about soap use.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics found f6e3 board communication order main board and door switch in case, customer stated that door kept trying to lock n clicking..office to call customer for return date..; ordrng 1 W11316250 (latch) and 1 W11322903 (cntrl-elec)"
OVEN MAYTAG MGR8700DS3 No parts at front door to pick up...; O-emld tckt
RANGE MAYTAG MER5765RAW "Removed bottom panel bake element coming on during preheat. Reinstalled panel and tested unit. Unit preheating fine at this time. Checked 350,400,450. Checked wiring harness and connections all looks good. Would need to produce failure to recommend repair. Did talk about the potential of a bake relay issue and let them know control WP5701M717-60 pricing at 281.41."
DISHWASHER KITCHEN AID KDFE104HBL No error codes. Checked unit operation normal cycle and diagnostic all test good. Talked about water hammering customer is getting suggested water hammer arrester.
WASHER MAYTAG MVWB765FC2 Installed new console on the unit and ran through recalibration and automatic test. All checks out good with no issues.
MICROWAVE WHIRLPOOL WOC75EC0HS03 "Unit was in demo mode. Gave customer the sequence to get out of demo mode. Try product, explore, then press gears (tools) key, scroll down to info, and press the demo mode section to take out of demo mode. All checks ok."
MICROWAVE KITCHEN-AID KMLS311HSS6 Installed new led driver for the cooktop lamps and all checks out ok and is working corre