April - Stacy, MN
I had a nice experience when I recently had my refrigerator serviced. My serviceman Jay was very knowledgeable about my concern and took the time to explain to me how refrigerators operate and how to keep them functioning at an optimum level! It is refreshing to know quality service is still attainable!
Great service and done in a timely manner
David - Rochester, MN
Great service came as scheduled, right on time
Sharon - Blaine, MN
Ryan - Andover, MN
Heather/lucas - Saint Croix Falls, WI
Fixed my washer quickly and speedily! Thanks for making things so easy for me!
Great Service, Fast Repair
Tony - North Branch, MN
Wouldnt go anywhere else
Great Service, but The Whirlpool microwave should have worked properly initially.
Chris & Denny - Minneapolis, MN
The repair was done on time, as scheduled. The initial call was to evaluate why our microwave wasn't working. He analyzed it, agreed with us, & ordered parts. When the part arrive he installed them and the microwave works properly. Thanks you for the good work!
Professional & polite service
Sara - Burnsville, MN
Friendly and great service
Jerry - North Branch, MN
Jared did an outstanding job. He was careful, knew what he was doing and made sure the repairs were correct.
Kevin - Burnsville, MN
Excellent service - professional
Jim/kathy - Lakeville, MN
Robert - Roseville, MN
Andy got the job done well and efficiently.
Libby - Otsego, MN
Jay was top notch. He let me know that my dishwasher had been incorrectly installed and all of the things that were not done correctly.
Kim - Big Lake, MN
Duane did a great job explaining everything that was going on
He was great ans answered all of my questions...very helpful
Colleen - Oak Grove, MN
prompt, polite, very professional, cleaned up at himself
Joanne - Coon Rapids, MN
Alan - Minneapolis, MN
Complete and efficient
Paul - Rosemount, MN
Punctual and quick
Susan - Jordan, MN
Creek - Plymouth, MN
Diane - Minneapolis, MN
Josh was very professional. On time and explained everything we needed to know. The kind of employee everyone hopes they will get.
Jim - Wayzata, MN
Excellent service experience
Sherri - Mendota Heights, MN
I called whirlpool to find out if the burned out LED light in my less than 2 year old Refrigerator was under warranty. Of course it was not. They made an appointment with Twin City appliance to repair. I made sure to tell them which light was out and to note to bring it along when they came out. Well they came out opened the door and said yep the light it out. I asked if they had brought it along and was told no it was out of stock. They charged me over $90 to diagnose the light was indeed out! Then over $100 for a new light and another service call to install it. The entire time to do that was less than 5 minutes. So over $200 to replace a light bulb! Gone are the days where you go to the hardware store, buy a light and screw it in!
Laurie - Andover, MN
Great Service Thanks!!
Mckenzie - Chanhassen, MN
He was very prompt and on time and explained everything to me and was very nice gentleman that fixed my dryer and gor my dryer up and running same day..Thank You again!!!
Amy - Shoreview, MN
Great Service, punctual, knowledgeable, and fast!
Kevin - Minneapolis, MN
no bs, had the part needed in hand, installed and tested after. warranty service call.
Joel - Eden Prairie, MN
Ryan was very professional and on time both visits
Jeff - Minneapolis, MN
They came in and took care of our Isuzu’s quickly and was out the door.
Very poor service.
Darlene - Rosemount, MN
Jim. Was rude, argumentative, & belittling. Manger at Warner's Stellian told us serviceman would fix door and could level dryer. But Jim disagreed about leveling. Spent more time telling us that's not his job then it took to fix when he finally decided to do it. He was literally texting his boss to see if I was lying. Jim apparently not a happy employee. We own 2 businesses I would never allow our employees to argue with a client. Sad experience!!
Great service, and excellent customer service.
Erica - East Bethel, MN
Great experience, and great customer service, very satisfied. He explained everything to me. Would definitely recommend.
Can’t believe how much time he gave us for your basic price!!
Virgil - Edina, MN
Great guy—Sort of quiet—Just went to work and solved our problem—
Great Tech - stuck with it until he got it figured out.
Tyme - Saint Paul, MN
Mike work very hard to make sure the repairs were completed right.
Josh was great! Friendly, informative, punctual.
Chris - Minneapolis, MN
great customer service
Gary - Minneapolis, MN
The people that I sspoke to on the phone and the repair technician were extremely courteous and helpful
Quick and professional
Katie - Saint Paul, MN
Easy, quick, professional
Great customer service!
Beth - Dayton, MN
I was very impressed with the technician who first came out and quickly assessed the issue. I also had multiple conversations with the gal From service who was incredible! It was very apparent that her goal was to make sure I as the customer was taken care of. She did a spot on job and I credit her with getting resolution for my oven replacement. The work was under warranty so no cost involved.
Jenny - Waconia, MN
Pulte - Prior Lake, MN
Jay was great
Greg - Mahtomedi, MN
Kristofer - Otsego, MN
Mike - Osseo, MN
Finally was advised that 120 dryer will take longer to dry then 240. Best buy installers advised wrongly.
Prompt, Courteous and Efficient
Ed - Maple Grove, MN
Our tech arrived at the beginning of the time window. He promptly diagnosed the issues and had the part in had to fix the dishwasher. We were up and running in less then 30 minutes. This is what I call service. Whirlpool should take lessons from Twin Cities Appliance.
Dennis - New Brighton, MN
Jared was knowledgeable of our refrigerator problem and knew how to fix the problem. He had good mechanical problem solving skills. Fix was fast and correct.
Regina - Eagan, MN
Service was great and Jim was too.
Loden - Shoreview, MN
Anthony - Henderson, MN
Outstanding service, extremely helpful with everything!
Jeff - Waconia, MN
James - Maple Grove, MN
Was happy with the service.
Mike - Lakeville, MN
Josh was knowledgeable, friendly, courteous and very professional.
Professional and courteous
Karl - Saint Paul, MN
Mike - Bloomington, MN
Nate did great work, was quick and transparent about next steps. Scheduling was super quick and simple.
Jenny - Maple Grove, MN
Great service and Communication!
Pamela - Minnetonka, MN
Rajendra - Apple Valley, MN
It was on time and professional.
Excellent service and knowledge
Donna - Shakopee, MN
Josh is the best! I had him here once before and there isn’t anything he doesn’t know and he’s a great teacher.
Nothing was resolved
Sharon - Woodbury, MN
I was not satisfied. He was supposed to get data that was to be captured about the temperature of my refrigerator, but his gadget didn't work, so the call resolved nothing. He replaced a wire, but that changed nothing. The temp still rises to 15 degrees and more in my freezer. I will be calling for another service call.
Joshua - Woodbury, MN
Dishwasher Handle Replacement
Mary - Saint Paul, MN
James was great! He explained the problem, showed me a work-around, and replaced the part. Also told me what to expect in the future with this model. Also love the tracking feature!! Makes it so easy to plan around the service call.
Brad - Minneapolis, MN
Haven - Farmington, MN
Jim did a great job of keeping me informed of what he was doing. Left the job clean.
Very pleased! Great service!
Anthony - Rogers, MN
Couldn't be happier about the whole experience!
Colin - Hugo, MN
Came out and fixed the issue even during a snowstorm! Great work and fixed fast. Thank you!
Checking my stove that is under warranty!
Shirley - Elk River, MN
he was very helpful
Amy - Minneapolis, MN
Lois - Eden Prairie, MN
Excellent technician. Very knowledgeable. Very courteous, respectful and helpful. Name is Josh.
Great service and professionalism
Amy - Minneapolis, MN
Hi, Dennis did a great job and the new doors without rust were installed nicely. He also took great care to make sure that our floors were protected. Afterwards, we did see a few things that I wanted to mention/ask about. There was an errant piece of metal that I assume was from attaching the handles with the drill. I was barefoot and it cut and got stuck in my foot. It healed and all is well, just wanted to suggest sweeping afterwards at future repairs to prevent this. We noticed that the rubber seal around the left French door was ripped during removal. Is this going to affect efficiency or temperature regulation in the unit? Is there a way to get a replacement if this will be an issue? Lastly, when the inner door storage compartments were removed, one was damaged. The bottom storage bin held a gallon of milk and several other items making it very heavy. When it was set down with the contents on the hard quartz countertop, the plastic must have cracked. That evening, we noticed something pink & sticky was leaking down to the insulation on the bottom freezer. While it wasn’t coming from the bottom door bin (we still don’t know where it was coming from), we saw the fresh crack. Can we get a replacement for that bin as well? Overall, we are pleased with the job that Dennis did and how professional he was with the repair. Please let us know about the items we brought up. Thank you, Jeff and Amy Riley
Professional, kind, and considerate service
Kellie - Hudson, WI
Jared came to our house five times to fix a fridge that wasn't fixable (In the end, Kitchenaid replaced the unit) Each time Jared came, he was EXTREMELY professional and polite! He showed up when he was scheduled and was very helpful with ALL our questions! Even the ones about how to clean our new appliances! He always did things the right way. He put down the protective pads to prevent scratching our floors and took a lot of care when handling the food in the fridge. He never gave up trying to fix the unit and exhausted all the resources he had. I never once felt uncomfortable with him in our house. He was patient and shared info of what he was doing and what he was trying to accomplish. He even smiled each time he had to remove the cat trying to hitch a ride out the door in his tool bag! Jared is a trustworthy kind of guy I wish I could have come to our house to fix everything!!
Steve - Apple Valley, MN
it was great
Julie - Dayton, MN
Awesome and quick service!
Colleen - Maple Grove, MN
Suzanne - Hudson, WI
Mark - Eden Prairie, MN
Great Experience, Very professional
Renee - Saint Francis, MN
Jay was very polite, professional and knowledgeable. He quickly identified the problem with our refrigerator and explained how and when he would fix the issue. He was on time and showed up for the 2nd appt promptly and got everything we needed taken care of. It's nice to find someone who seems to actually like their job enough to go above and beyond and explain exactly what to expect. We would be happy to have Jay service our appliances in the future if needed. Thank You Jay
Becky - Saint Michael, MN
Good service, on time, great communication
Joe - Lake City, MN
Twin Cities appliance was super easy, pain free service. They were on-time and used great communication. Thanks
Pawan - Woodbury, MN
Our request was simple - replace the top of dryer that had scratches when we moved in to our townhouse. Initial delivery from manufacturer took some time, which is fine. However, new part was in really bad condition and worse than existing part that we wanted to replace. (Probably not a fault of Twin Cities Appliance). So, we had to send that back and ask for a new replacement part. To our amazement and horror, new part also had same issue. So, we had to send that back as well. I know, I'm repeating myself for third time, new part was also in a bad condition and we had no choice but to send that back as well. As of now, we have waited for over two months without getting good replacement part and don't really know how to express my frustration.
Joseph - Inver Grove Heights, MN
He was on time and did everything correctly
Mike - Andover, MN
When I set up the original appointment, included the serial number and model number as requested. After inspection the technician told me he had 8 pumps but not the one for my model. Had to order it and come back two days later. They should have known to get the correct part beforehand since they had the correct information.
Debra - Coon Rapids, MN
Tech was punctual and neat and clean
Friendly and Knowledgeable
Lynette - Inver Grove Heights, MN
The service repair man sent to repair my fridge was very friendly and knowledgeable. He was very good about communicating when he was almost at my house. He was able to determine the issue right away and repaired it easily and well. He also answered all of my questions. I would definitely rely on Twin Cities Appliance for any future repairs.
Mitchell - Farmington, MN
Dyron was very helpful. I feel that he went above and beyond to share with me the details and options that I had while deciding whether to replace or prepare. I went with repare, but when I do replace someday, I will definitely be considering the helpful information that I was given. Thanks Dyron.
Kim/mike - Eagan, MN
The technician was very efficient and knowledgeable.
Michael - Waconia, MN
Very prompt, knowledgeable and friendly!
Great and Quick Service
Teresa - Savage, MN
Contact information and follow up great
Cynthia - Owatonna, MN
wash macinne repair
Jack/chris - Minneapolis, MN
Wrong part sent. Had to wait 3 more days. Timer knob was loose. Had to tighten myself.
Dave was great
Carlotta - Saint Paul, MN
Richard - Eden Prairie, MN
Josh is great
Nancy - Andover, MN
Liz - Minneapolis, MN
Andy did a great job. He even cleaned the insof the door when he had it taken apart!
Great service and very friendly and good technician
Jim - Mendota Heights, MN
I would call twin cities appliance again and recommend them!
Susan - Minneapolis, MN
Great service, delivered bad news but can't shoot messenger
Great Service, Very Helpful!
Tim - Osceola, WI
Jared was very insightful, helpful, and provided prompt service
Kevin - Prior Lake, MN
Josh was very helpful in providing expert counsel on how to deal with my ailing washing machine. Much appreciated.
John - Minneapolis, MN
timely,professional, courteous, knowledgeable
Bruce - Grantsburg, WI
Jared was here late Friday afternoon to replace a defective refrigerator door. He was friendly, professional and respectful (he removed his shoes and donned fabric booties to enter our house). He appeared to quite knowledgeable and efficient. Shortly after he finished and left we noticed the self-closing spring mechanism wasn't working. Since he lives close by I called his home phone and left a message about it. I called again Saturday and left a message. Monday morning TCA called to schedule a day to remedy the issue, which is now set for Wednesday although it would be nice to have a better grasp of the time frame, at least am or pm.
Debbie - Lake Elmo, MN
Jared is always professional & diligent in his work
Detail oriented!!! Awesome
Larry - Cambridge, MN
HSP said the fridge was dead. TC gave a different diagnosis and now it’s running great!!! Thanks Jay and Jerrod!!!
Dennis - Buffalo, MN
Our drum spline was rusted.Duane could do nothing recommended getting a new washer.
Norman - Blaine, MN
I added some Iron-out and water and let it sit a few hours. The rust was removed and the drum was freed. The washer works fine now.
Steve - Excelsior, MN
Jane - Elk River, MN
Jenny - Minneapolis, MN
I was very pleased with the service. Thank you
Dyron did a great job. Dyron was prompt, found the issue, and repaired the appliance very quickly.
Dave - Lakeville, MN
Stablizers for Whirlpool washer drum
Jan - Roseville, MN
Andy was very fast and good at his work.Could work on being neater in appearance, and billing procedures.
Matt - Minneapolis, MN
Great service but unfortunately I couldn't recreate the error. Hung think's its the control panel which will cost as much as a new washer to replace.
Gerald - Grantsburg, WI
Jayme - Coon Rapids, MN
Technician tracker is a really nice feature!
Repairs by people who knew what they were doing.
Curtis - Elk River, MN
I've had people try to repair my refrigerator before without success. Appliance repair sent service people that knew what they were doing. Much appreciated.
Dan - Andover, MN
Great service and very easy to schedule with
Victor/sarah - Andover, MN
Bret - Plymouth, MN
Luke provided excellent and timely service and was courteous as well.
Very good service
Arlene - Minneapolis, MN
My only problem was with the phone options, and trying to reach a person at the store. The servicing in the home was great.
Betty Coolbroth - Vadnais Heights, MN
I felt it was a thorough check of the oven temperature
Was great service nice people to work with
Richard - Eden Prairie, MN
Still dealing with KitchenAid
Sharona - Minneapolis, MN
The technician was very helpful. Prices very reasonable. Thank you!
Trudy - Mendota Heights, MN
Great Service, Prompt, very knowledgeable
Jean/don - Montrose, MN
Stick to it attitude
Maureen - Burnsville, MN
Dyson hung in there to finally get the washing machine working after 3 trips and 3 parts were replaced.
Lucy - Dundas, MN
Very prompt & friendly service.
on time, but timely?
Lori - Ham Lake, MN
When our tech came, it was in the allotted time frame and there was plenty of notice when he would arrive. Tech was efficient and knowledgeable. Thank you.
Rachel - Minneapolis, MN
Tom - Loretto, MN
Very impressed with Lukas!
Great service! Quick and efficient.
Zach - Minneapolis, MN
Stephanie - Eagan, MN
Janet - Circle Pines, MN
I was very pleased with the prompt reply for the needed service. The technician was prompt and friendly and answered any questions that I had. I would definitely recommend this to friends and use again myself.
Curtis - Minneapolis, MN
Easy to work with
"Parker - Farmington, MN
Prompt, polite, and easy to schedule. Don't know about price as I have extended coverage on my washer.
Ronald - Bloomington, MN
Ice dispenser issue
Prakash - Bloomington, MN
Brad - Minneapolis, MN
Lukas did a really nice job of diagnosing and fixing the problem very quickly and got us back working properly the way we needed it.
Michelle - Lakeville, MN
The technician was great. But he came at 7am and I didn’t get any notice beforehand that he was coming so early!
Bridget/jon - Shakopee, MN
Technician was friendly, explained clearly to me the problem and how he fixed it, awesome!!
Gregg - White Bear Lake, MN
Mark - Saint Paul, MN
The repairman did an excellent job and the price was reasonable.
Michael - Blaine, MN
Duane was thorough checking over the dishwasher and the issues with it not drying.
Dave did a great job!
Walter - Woodbury, MN
Great Service/Easy Scheduling
Michelle - Minneapolis, MN
Easy to schedule. Great communication regarding appts. Prompt and professional technicians. Honestly, this is the best customer service experience I’ve had in recent memory.
Great, efficient service
Todd - Fridley, MN
Andy did a great job and was very efficient.
Loden - Shoreview, MN
Joe - Minneapolis, MN
Hung was very professional and efficient.
Linda - Hudson, WI
Marjorie - Eagan, MN
Nate was efficient and pleasant to work with.
Alice - Delano, MN
Loden - Shoreview, MN
Finally got it fixed
Linda - Faribault, MN
Our washer is finally fixed with a few numerous tries. It was probably due to bad parts that were sent. It works now that's all we care.
promt and very nice
Jay - Watertown, MN
Dryerguy - Bloomington, MN
Nate was fantastic. He immediately figured out what the problem was with my dryer and did a great job fixing it. Highly recommend him!
Lindsey - Minneapolis, MN
He was quick! It was nice to be able to track his progress through appointments so I had some idea when he would arrive.
Enrique - Minneapolis, MN
Ryan was cordial, quick and effective!
Great service and on time.
Crystal - Minneapolis, MN
Richard - Rogers, MN
Arnold - Saint Paul, MN
Great service, quick, and friendly.
Alex - Plymouth, MN
Easy to work with from start to finish - scheduling, tracking and the repair itself.
Danita/nick - Minneapolis, MN
I didn't compare prices with other vendors but it seemed competitive.
Chellny - Plymouth, MN
Lukas was efficient, personable, related well.
Wade - Mayer, MN
Mike provided excellent service!
Jeffrey - New Richmond, WI
Warranty was honored - was happy about that. It was fast and appreciated the phone updates. The one thing that was not cool was that because we have a stackable W&D - we had to get the dryer off and back on ourselves which I will not do again as we could have been injured. I think Whirlpool should cover the cost for that and provide the manpower for that and not put their customers at risk.
Eden - Eden Prairie, MN
I learned some more about the machine that will help me in the future.
Great, friendly service.
Our service guy was awesome. Very knowledgeable, and gave some helpful tips to help prevent future issues.
Great, prompt and friendly service!
Heidi - Roberts, WI
Mike communicated early and often about his arrival time and was extremely prompt. He was very friendly and courteous, even went above and beyond to unclog some dryer lint for me!
Russell - New Brighton, MN
John - Forest Lake, MN
Todd - Minneapolis, MN
He did a great job
Randy - Blaine, MN
very informative service tech
David/marlys - Minneapolis, MN
Rocky - Little Canada, MN
Outstanding serviceman. No guessing, just a quality service call. On time and quick repair! He even remembered repairing my old Kenmore years ago!
Andrea - Saint Paul, MN
James was quick, knowledgeable, and so kind. I am certainly grateful for the service I received!
they r very good.....
Tom - Saint Paul, MN
alrc2007 - Saint Paul, MN
I had a brand new fridge that was malfunctioning...frost buildup and sounded like a jet taking off. 2 visits from a tech to replace the control panel didn't fix the issue, but fortunately he broke the trim and had to reorder new trim which the 2nd tech on the THIRD visit fixed, then dug into the real issue, which he discovered after spending extra time defrosting the coils BEHIND the freezer back panel. He realigned the freezer door, removed it and the drawer, took off the back panel and discovered, after defrosting, that the heater wire that prevents frosting was not connected FROM THE FACTORY! He had it all stitched up and working inside an hour, and the new fridge actually works like a new fridge! Excellent, professional service, knowledgeable and even tolerate my two pups sniffing round and inspecting him and his array of tools. Jared is an asset to your company. HIGHLY recommended!
Great service. Very knowledgeable and courteous.
Mike - Lake Elmo, MN
Mike - Shoreview, MN
Debra - Farmington, MN
At The Lake Apartments -
Great Service fixing our microwave
Jeff - Rosemount, MN
I was able to schedule an appointment quickly and the technician was excellent. He came with the needed parts and repaired the problem quickly. This was a warranty repair so I rated the cost of the service a five.
Corinne - Edina, MN
Serviceman was very good, came in the time I was told and fixed the issue before 5:30 pm.
Eric - Wayzata, MN
Ronald - Benton Township, MN
great attitude, great service!
Bruce - Hopkins, MN
Technician came to my home to diagnose a range vent top not working. He quickly found problem and fixed it on site immediately. He was honest and really wanted to do a good job for me.
Fast, courteous, professional services
Todd/angela - Stacy, MN
Knowledgeable technicians, quick, quality service!
Ivy - Minneapolis, MN
Mary - West Lakeland Township, MN
Honest and efficient service:)
replaced belt pulley but now heat does not come on
Dennis - Saint Paul, MN
replaced belt pulley. on time, very professional. the drum turns perfectly now (without screeching noise), but the dryer does not heat up.
fast and careful!!
Nila - Buffalo, MN
The services was good and the technician very nice.
Boru - Brooklyn Park, MN
Pat - Coon Rapids, MN
Hung was very good but some of your companies pokicies were unappreciated.
Friendly and Nuce
Jayne - Plymouth, MN
Kim/tim - Victoria, MN
Quick Oven Repair
Brad - Minneapolis, MN
Andy S arrived on time and tested our oven which had intermittent issues on starting. It could have been one of two things and Andy started with the least expensive and easiest option and installed a new igniter which solved the problem. He cycled it to make sure the problem was solved.
Greg - Cannon Falls, MN
Richard - New Prague, MN
Edda - Hugo, MN
Jared was on time, He seemed to be very know legible. He was very helpful in explaining what He did and what I should do to keep the range at the proper temperature. I hope this time is going to work.
Jim - Saint Paul, MN
It would be nice to have quicker service. Called on Wed for the problem. Got service on Friday. Had to order parts and finished job on Wed. Long time not to have a refrig.
Steve - Minneapolis, MN
Great service on time.
ICE MAKER REPAIR
Jill - Prior Lake, MN
I thought the repairman was very friendly and very quick!
Homeowner - Chanhassen, MN
Dale - Dayton, MN
Had some issues with our dryer - sounded like it was trying to take off for outer space or something; 1 phone call later they were on the job and had 'er back up and running in 10 minutes!
Very knowledgeable technician
Mary - Rochester, MN
Renai - Minneapolis, MN
Fast, nice, attention details - everything you'd want.
DRYER MAYTAG MEDC215EW1 "Lint screen area was plugged. Thermal fuse blown. Heater broken and grounded out which would have caused unit to overheat and blow the thermal fuse. Cleaned out lint, installed new heater and thermal fuse. Unit is now running and heating. Did vent test after reconnecting everything and got poor all dryers so left card for dvw.; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
DRYER WHIRLPOOL WED85HEFC2 Something strange going on with the power cord. Outlet checks ok. Wasn’t getting voltage to terminal block. Switched around L1 and L2 to check board and then was getting correct voltage and all checks ok. If issue comes up again would want to replace the power cord.
DRYER WHIRLPOOL MGDC465HW0 Customer’s complaint is door is hard to open. Applied a small amount of grease to catch. Door is opening well. Adjusted right front leg to stabilize unit. Ran a test cycle. All tested ok
RANGE WHIRLPOOL WFG320M0BW2 "Customer moved out unit, Found loose ground wire on chassis, tightened, burners working okay today as well is oven, customer no using a grounded outlet, needs to be used in a grounded outlet or unit will not spark"
WASHER AMANA NTW4516FW3 Installed basket ordered. Ran a test cycle. All tested ok
DISHWASHER MAYTAG MDB5000AWW "All items functioning ok on unit today, unit filling and washing good, timer likely stalling out and going bad which is NLA, office to bill out for trip"
DISHWASHER AMANA ADB1400AGS1 "Found water turned off at shutoff, turn on shutoff, unit tested ok, no leaks, another person there working on garage has key"
COOKTOP JENN-AIR JGD3430BB00 "Installed parts, unit tested ok, no leaks, all functions ok, also glued down bezels"
WASHER MAYTAG MVWC565FW1 "Install all parts ran diagnostics and calibrated unit tested tested out good, instruct customer to have someone checked outlet plug in is kinda loose..no leaks no code.."
MICRO/OVEN WHIRLPOOL WOC75EC0HS00 "Talk to customer he said screen was dead he reset breaker it started to work again, miscommunication about turn table work he meant the whole unit was frozen couldn’t select anything on screen..so don’t need turn table motor.."
REFRIGERATOR WHIRLPOOL EB2SHKXVD01 Evaporator frozen solid due to a bad jazz board. Operation tested good after defrosting and installing a new jazz board.; used 1 WPW10503278 (JAZZ BOARD) from stock
WASHER MAYTAG MVWX655DW1 "No error codes, calibrate, runtest cycle, ok, put clothes in to wash, ok, if keeps up order new ccu"
DISHWASHER KITCHENAID KDTM354ESS3 "No error codes, draining fine for me, check drain hose and there is no air gap for drain, see pic, main drain higher than dw drain, cust to fix, if keeps up replace drain pump and ccu"
DISHWASHER KITCHENAID KDFE104HPS0 "4-3,7-1 replace sump, run test cycle, ok"
WASHER WHIRLPOOL CAE2745FQ0 Installed UI slide ordered. Plugged unit in. Found lid latch clicking continuously. Installed. New lid latch. Ran a test cycle with 6 quarters. All tested ok; used 1 WPW10482836 (LATCH) from stock
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Installed control box assembly give 48 hrs for temps to regulate customer will let us know if still has issues
WASHER WHIRLPOOL WFW90HEFW0 Installed door lock all test ok
DISHWASHER MAYTAG MDB4949SDE3 "Ms pic.the kickplate is loose because the black metal adjustable screw hole plate was missing. I found it tucked to the side farther back against the cabinet wall, likely there since the. Dishwasher was installed, bent the lip tighter and screwed in the kickplate."
MICROWAVE MAYTAG MMV5219FZ0 M and S pics.Replaced the interlock switch kit. Tests good and heated a cup of water from 68 degrees to 138 degrees in 1 minute.
DISHWASHER WHIRLPOOL WDT730PAHVO "Cust not at home on arrive. Painters let me in. Checked control for error codes. None found. Checked rinse aid disp empty and set to 0. Ran test cycle. All functions pass. Checked water to sink on hot at 120deg. Advise cust run hot water to sink before starting machine. Checked water hardness, found over 500+ ppm/20+ gh. Advise cust install or maintain water softener. Advise cust to use rinse aid(Jet Dry or Finish) and set rinse aid at least middle setting. Advised cust use Hi temp wash and heated dry options. Unit passes all tests and is functioning normally. See where manual machine use, dispenser settings and WP website for tips on better cleaning And drying. Cust arrived as I was leaving. Advised cust on machine function and use. Advised cust to have softener checked."
WASHER WHIRLPOOL WFW8740DW0 "Washer ,,checked washer operation ,,ran test cycle and only error code fro fo5e2 door lock .that checked ok ,..ran several test cycle ,and water draining good ,and washer spinning ,..good all ran good in test cycle basket spinning up to full speed ..checked on drain and spin ,washer when into full spin ,no problem ..recalibrated control board ,instruct customer on load size and detergent use ,sporadic ,problem .control board seems ok ,customer to checked load size and cycle .."
WASHER WHIRLPOOL WTW8800YC0 "Washer ....checked out operation ,,,washer error code f30 and f32....washer ran test cycle ,,washer won't start cycle and water pump runs only ,won't fill on cycle .and won't drain water ,,,washer has bad control board and water pump failure ,,needs water pump and control ..est $641.0o for parts and labor ..declines est ,"
WASHER MAYTAG MVWB835DW3 "Washer replaced main control board ..recalibrated and tested all operation ,all working good now ,"
MICROWAVE MAYTAG MMV5207BAS Ms pic.Microwave has voltage to it but no display. The 2 fuses on the filter board are good but there is no voltage to the first one. The bottom tco is open.Needs bottom TCO. De47-20034a from dvh. Total estimate approved for the repair is $202.06. Paid in full with number 8234.Return Wednesday 4/17/19.; ordrng 1 DE47-20034A (thermostat) and 1 SHIPPING
WASHER MAYTAG MVWB835DW4 "Washer ...checked washer operation ,tested washer and washer won't start ..water pump buzzing ,..won't drain water ,.took washer and drained water out ,and checked washer pump,,,,,not turning , replaced bad water pump w10876600 from truck stock ,,,recalibrated control and tested operation all working good now .; used 1 W10876600 (DRAIN PUMP) from stock"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Filter status will not reset need to order W11224590 u/I at whirlpool. Customer scheduled for Friday ; ordrng 1 W11224590 (U/I)
DISHWASHER MAYTAG MDB7160AWB Found the unit had no power. Narrowed down and found the light switch to the right of the sink is wired in with the dishwasher so turning on the switch restored the power. All checks ok.
REFRIGERATOR MAYTAG MFI2568AES Customers complaint sounds like they are getting some rattling when the compressor is running. Checked back and it actually seems like the noise is coming from the freezer. Pulled off EVAP cover and couldn’t get noise to happen. Secured everything that was loose and turned wires away from cover. Reassembled being sure to tighten on cover. Next step would be replacing EVAP fan motor since could have too much vibration.
RANGE KITCHENAID KSGG700ESS1 Verified the f8e0 code for the cooling fan. Installed new cooling fan and verified the repair with a 350 bake. All checks out ok and is working properly.
WASHER MAYTAG MHW8100BW0 "Testing the dispenser in test mode showed that the dispenser was still dispensing some soap, but not nearly as much as it should have been in the test. Tried cleaning out the nozzle assembly in the dispenser area but the same condition exists indication a partial blockage in the hose and detergent motor assembly. Solution would be replacing the internal dispenser assembly which also replace the motor and internal lines for the soap dispensing motor. Office to contact for approval and rescheduling.; ordrng 1 W10842325 (dispenser), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL WRS342FIAM02 "On arrival the lights were flashing like a strobe light on all three led boards. Took off main ceiling driver board and was getting a constant 120v, closed loop on dc side and light came on solid. Reconnected supply and dc wires and all lights came on solid. May have been loose wire so will leave for now but if problem comes up again would need to replace the main driver board part number WPW10515058."
DISHWASHER WHIRLPOOL WDF520PADW7 No error codes found. Ran an auto test. Unit fills normally. Wash motor starts and runs. Very little water is sprayed. Spray arm holes are clear. Ordered a new sump; ordrng 1 W11025157 (SUMP & MOTOR )
MICROWAVE WHIRLPOOL WMH78019HZ1 "Outer door has crack in it, inspected new door and installed. All ops good, door looks good"
WASHER MAYTAG MVWB835DW0 Found drain pump failure. Ordered a new drain pump; ordrng 1 WPW10581874 (DRAIN PUMP)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Unit making a whining sound from the compressor while running. Unit is in tiht between cabinets and wall, adjusted leveling legs so doors closing better and frame is as square as possible. Sound diminished but did not go away. Told cust did not think it will unless cabinets are widened to allow frame to sit squarely on its own, with the cabinets pushing against the sides of the fridge it is amplifying all the normal vibrations."
WASHER WHIRLPOOL WTW4950HW1 Replaced the electronic control and the lid strike. Tested is a self test cycle and it completed the test as it should.
WASHER WHIRLPOOL WTW8500DC1 "F7e9, F2e1, Found lower unit completely rusted out, needs rotor, motor, harness, clutch and gearcase minimum, customer to check with warranty company if they want to do repair or buy a new one, ESTIMATEONLY , don’t order parts yet; ordrng 1 DONOTORDERPARTS and 1 W10754448 (clutch) and 1 W10777956 (harns-wire) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
WASHER MAYTAG MVWB880BW0 Install all parts order ran diagnostics found no code and no leaks unit tested out good..
REFRIGERATOR WHIRLPOOL JFX2597AEP2 "Unit not cooling at all upon arrival, nothing running, user interface not allowing on/off function. Reset power to unit from breaker, unit is now running, I tested all functions through diagnostics, no issues found. Possible brown out caused communication error between boards, possible that board is failing as well. Advised customer to monitor unit for a couple days and let us know if problem returns."
OVEN WHIRLPOOL WFE550S0HZ1 "Drill over pre drill holes for seal that wasn’t drill all the way, install seal checked over unit tested out good customer happy now.."
WASHER WHIRLPOOL WTW4815EW0 Order gearbox noise coming from bearing ..; ordrng 1 W11255272 (gearcase)
RANGE MAYTAG MGR4452BDS "Turned power on to unit and Ignitor started heating, indicates welded relay on control board, would need to replace control to repair. Quoted 300$ parts, 106.65 labor. Customer going to replace unit."
OVEN WHIRLPOOL WOS72EC0HV01 "Getting power to display but display flashes and makes noise, need new ui, ui backordered office to follow up when part becomes available ; ordrng 1 W11352049 (CONSOLE )"
WASHER WHIRLPOOL MVWB766FW0 Order board has power to it but not out to touch pad dc voltage not there..; ordrng 1 W10920541 (cntrl-elec)
WASHER MAYTAG MVWB765FW2 "Washer ,,,,replaced transmission assl ...ran and tested operation ,all working good now ,"
WASHER MAYTAG MVWB980BW0 "Washer ..checked washer operation ...ran washer spin cycle ,,washer squeaking in spin ,,took rotor off of motor and cleaned grease and debris from rotor and reasammbled motor assl ...ran and tested in hi spin now ,,all working and quiet now ,normall recall warranty ."
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Installed parts, unit now functioning ok, filled icemaker with no leaks"
MICRO/OVEN KITCHEN AID KBHS109SSS06 Installed mag. Tested machine
OVEN WHIRLPOOL KEBS207SSS02 "Pulled unit from wall. Inspected all prior work. Found original convect fan mounted incorrectly so convect element shorting against bracket. Installed motor correctly. Found wire connector to upper broil element loose and not installed on element. Installed harness, new harness corrected the loose connector. Installed new thermal to replace the burnt thermal and new appliance manager. Reassembled and reinstalled unit. Tested both ovens heating normally."
DRYER MAYTAG MGDB765FW0 Burner noisey; ordrng 1 280119 (gas burner)
RANGE WHIRLPOOL WEG730H0DS0 Found f8e0 error code. Pulled unit out on slider. Pulled cooktop. Found water mark on burner pan and on oven top. Took sdpics of water marks. Replaced cooling fan with truck stock. Reassembled and tested machine. All functions pass. Left old fan with cust. ; used 1 W11107275 (FAN) from stock
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Found settings on max. Advised cust on unit operation. Adjusted settings.
DRYER WHIRLPOOL WGD6620HC0 "Called techline and said to try replacing harness, also check valve oriface for lp gas; ordrng 1 W11157861 (HARNESS)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Pulled unit out on pad and installed new main control board and UI assembly. Restored power, all ops good, cooling came on, fans working"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Temps were 38 and 5 to 7 on arrival checked for dye in back and evap all looks good full frost pattern all product in freezer frozen solid customer had Tupperware stacked up surrounding air vents just had concern because ice cream was not solid. All checks ok went over product placement and that vents cannot be obstructed.
DISHWASHER KITCHEN AID KDFE304DWH0 "Found diverter continuously running. Ordered a new sump. Customer paid in full; ordrng 1 WPW10455261 (SUMP & MOTOR ), used 1 Ship (Shipping/Handling) from stock"
RANGE WHIRLPOOL WFC310S0ES3 Found left front burner non functional. Hot surface indicator light on when no burner was turned on yet. Other 3 burners are functional. Ordered infinite switch and burner. Send parts to tech. Office to schedule install with customer ; ordrng 1 PARTTOTECH and 1 W11255551 (LF BURNER) and 1 WP3149400 (INFINITE SWITCH LF)
RANGE MAYTAG MGR8775AW0 "Ignitor had some burnt on crust on it, cleaned burner and igniter, now lights properly."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 InstAlled control and tested
MICROWAVE WHIRLPOOL WMH31017HS2 Found faulty mag installed w10693025 and tested; used 1 WPW10693025 (MAGNETRON) from stock
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found faulty controls. Per service pointer need to order W10843055 296.07 and W10848301 266.51 labor 85.90 call 97.95 ship 12.00. Customer to call whirlpool to see if he can get coverage. Customer to call back if he wants to fix. See notes
MICRO/OVEN WHIRLPOOL WOC75EC0HS01 "The part ordered was a BlAck stainless steel console. We have. Stainless steel console with a black,insert and will need part number w11351549.X part. Is an eta tba.office to order and follow up with the customer.; ordrng 1 W11351549 (STAINLESS STEEL CONSOLE)"
REFRIGERATOR KITCHENAID KRSF505ESS01 Installed filter housing. Water disp still not working. Pulled housing. Tested water to housing ok. Checked fitting in door. No water to door with housing installed. Removed filter still not water flow. Suspect filter damaging bypass valve. Ordering housing and filter.; ordrng 1 ERD1RXD1 (FILTER) and 1 WPW10394053 (housing)
REFRIGERATOR KITCHENAID KRFC300EBS00 Customers complaint was that items were freezing in ff section. Items were stored right in front of damper causing items to freeze because that air is coming from freezer advised customer that they can not put anything directly in front of the damper because they will freeze and also direct airflow downward and cause things to freeze on back wall and crisper drawers. Unit is operating correctly
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Installed new door gasket and harness with bi metal. They shipped out a filter housing instead of the user interface. Customer is going to keep an eye out for frost buildup now that the new bi metal is in. If frost builds up again it will need the user interface. I also had to defrost the evaporator again.
DRYER WHIRLPOOL WHD5090GW0 "Dryer checked dryer operation .tested dryer ,won't start or run ..error code fo1 ..dryer has bad control board .ordering new control board .f01 error vide ,; ordrng 1 W11239098 (CCU)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Installed new left hand fresh food door.
REFRIGERATOR WHIRLPOOL KFXS25RYMS2 The compressor inverter control board was bad. Operation tested good after installing new inverter board.; used 1 W10893917 (INVERTER) from stock
REFRIGERATOR WHIRLPOOL WRT106TFDW01 Customer stated frost in the freezer and things in the fresh food section top shelf are freezing. There was a bit gap in the gasket causing the frost buildup. Operation tested good after defrosting and stretching the gasket. I instructed her to keep things away from the vent on the top shelf.
REFRIGERATOR WHIRLPOOL WRS342FIAB00 "Icemaker stopped cycling, ice in mold. Held down flapper for emitter/receiver boards, got error code. Installed new emitter/receiver boards and cycled icemaker, fill normal, all ops good; used 1 W10757851 (OPTICS) from stock"
MICRO/OVEN WHIRLPOOL WOC75EC7HS00 "Installed new UI assembly and programmed. All ops good, both oven and microwave heating normally, no error codes"
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Left door handle loose, removed handle and tightened mounting bolts then reattached handle and tightened. Adjusted leveling legs to try to even up doors but could only get them a little closer. They are even along the top. Doors are sealing properly, and should even out somewhat over time"
DISHWASHER KITCHEN AID KUDS30IXSS8 "Cust said unit had started making a loud groaning sound and was not washing the upper rack dishes, then unit seemed to correct itself. Ran diagnostic cycle, got 10-1, 6-1 and 6-6 error codes. Unit filled normally and wash motor came on and sounded normal. Per cust, unit could have been making noise during fill cycle or it coupd have been during wash cycle, cannot tell. Unit running fine and sounding normal now. Cust will listen and see if noise comes back. Told them about cleaning unit regularly"
RANGE MAYTAG MER8800FW0 "Cust said right front burner stopped working properly, at the same time the infinite switch started making a clicking sound when turned and did not turn smoothly. Removed top and checked element, thermal limit failed and one of two element rings bad. Element on order already, shipping to tech, ordering infinite switch to tech; ordrng 1 SHIPTOTECH (DIRECT TO TECH) and 1 W10911303 (INF SWITCH)"
RANGE WHIRLPOOL WFE550S0HZ1 "Installed new vent trim, door still not closing and sealing properly. Inspected frame once more and found frame damaged on both top corners, frame has wrinkles. Not on burner base but on the corners of the liner. Called WP techline and documented, sr 7724627043. Transferred to Trade Partners and confirmed with them, they will contact cust about exchange"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced the rusty heating element and inner door. Ran test cycle to check the heating and leak check the unit. Found a small leak at the left front. Wiped away excess suds and debris then retested.Heater tests good and was up to 160 degrees when checked with an infrared laser thermometer.uNo leaks when tested again.
RANGE WHIRLPOOL WFE975H0HZ1 "Reset all connections did diagnostics test, everything tested out good.would need W11178664, W11165552 I think more of the overlay, main board just in case.."
WASHER WHIRLPOOL WFW8540FW1 "3-1, run test cycle, ok, order new acu and switch; ordrng 1 W11201290 (ACU) and 1 WPW10448876 (SWITCH)"
DISHWASHER WHIRLPOOL WDT750SAHW0 "Upon arrival unit would start but not fill, had a red led on solid on front of unit, unsure as to why. Ran diagnostics cycle and everything worked properly. Advised to monitor, unit is now working."
REFRIGERATOR WHIRLPOOL KRFC300ESS00 "No sounds from user interface, checked user settings and alarms are not turned off, no sounds when changing settings, ordering user interface board to replace. Availability is unconfirmed, office to order part to customer and call to reschedule. ; ordrng 1 WPW10746274 (cntrl-elec)"
RANGE WHIRLPOOL WEEA25H0HN0 Found touch control not responding to key presses. Rest control. Still not responding. Ordering control. Part is xpart. Please follow up with cust regarding part avail and return appointment. ; ordrng 1 W11202647 (PANEL)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Found oil on right side of evap will need new evap. Office to contact and schedule return visit allow extra time for system job; ordrng 1 W10143759 (drier (service)) and 1 W10836706 (evaporator)
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Installed left hand door sent to customer right hand door was damaged need to order w11307263. Also cooling issue customer was experienced was due to damper not opening need to order WPW10594330 at vadnais customer scheduled Thursday customer would like same window If possible. On return we need to pick up old doors I had no room 8n my truck for today ; ordrng 1 W11307263 (RH FF DOOR) and 1 WPW10594330 (control)
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Found filter head leaking need to order W11194438 at lexena Kansas. Part 81.02 labor 45.90 ship 12.00 call 97.95 total 243.50 customer paid in full scheduled for friday. ; ordrng 1 W11194438 (FILTER HEAD ), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN AID KRSC500ESS Found faulty ice maker would not go into harvest. Order W10873791 at vadnais customer scheduled for Thursday ; ordrng 1 W10873791 (icemaker)
REFRIGERATOR KITCHENAID KRMF706ESS01 Middle freezer bin front broken and the upper bin tracks are bad. Needs new bin and tracks. Customer paid in full.; ordrng 1 W11122881 (FREEZER BIN) and 1 W11131390 (ADAPTER) and 1 W11161915 (ADAPTER)
REFRIGERATOR WHIRLPOOL WRS321SDHV02 "The evaporator was frozen solid causing poor cooling and no ice production. The defrost thermistor tested open in diagnostics. Needs new user interface, thermistor and harness. Customer is requesting a morning appointment if possible.; ordrng 1 W10911770 (HARNESS) and 1 W11214887 (USER INTERFACE ) and 1 WPW10384183 (THERMISTOR )"
RANGE WHIRLPOOL WFC150M0EW3 3 out of the 4 burners are not level at all. The range it self is perfectly level. I am ordering the burners and drip trays for customer to install.; ordrng 2 W11255551 (BURNER)s and 1 W11255552 (BURNER) and 1 WPW10196405 (DRIP PAN) and 1 WPW10196406 (DRIP PAN)
OVEN KITCHENAID KODE300ESS02 Panel dead getting 14.1 vdc to panel need to order new W11087457; ordrng 1 W11087457 (console)
RANGE WHIRLPOOL WGE555S0BS01 "Customer having problem with burner switch, ran diagnostics found code f1e1 for board issue and element in case for uneven cooking..; ordrng 1 WP7403P238-60 (switch-inf) and 1 WPW10272325 (elmnt-bake) and 1 WPW10295048 (switch-inf) and 1 WPW10692917 (cntrl-elec)"
DRYER AMANA NED4655EW1 Installed new door switch unit now operational
WASHER WHIRLPOOL WTW8040DW2 "Washer ....checked washer operation ..ran test cycle error code foe3 error .....overload code ....ran test cycle all working good thru test cycle .recalibrated control ,,,and retested operation .,all working good .water filling good and spinning good .looks like overload .cycle instruct customer ,,,customer has contract from whirlpool .trip only .pls send recite does not want e mail ."
DRYER WHIRLPOOL WED7000DW1 "Dryer ....checked dryer operation tested and ran tested cycle ,showing error code for poor air flow ,ran dryer and no air movement or air flow down Lind screen ,air is blowing back into top of lint screen ,,dryer heating but short cycling ,.dryer vent is very plugged ,needs vent and vent hood cleaned ,on roof .repaired loose moisture Senser bar ...loose and sharp edge ,repaired that .vent is still plugged . Bill the office ."
WASHER WHIRLPOOL 110.2130201 "Washer checked washer operation ,washer basket is not turning .found basket is locked up .noisey transmission..transmission is bad ,needs new transmission .declined est ."
REFRIGERATOR WHIRLPOOL WRS571CIDB02 The new door installed Friday came as a complete assembly.There was voltage to the User interface and all connections were plugged in tightly. I disconnected and reconnected the and it started running again. Will need a new User Interface wpw10758681.Return Wednesday 4/10/19 from 3-6.; ordrng 1 WPW10758681 (USER INTERFACE)
REFRIGERATOR KITCHEN AID KFIS29PBMS02 The freezer led was bad. Operation tested good after installing new led module.
WASHER WHIRLPOOL WFW75HEFW0 "Found wire on motor not secured, worn through, replaced parts, unit tested ok, no leaks, all functions ok"
DISHWASHER WHIRLPOOL WDT920SADM1 "Installed new pump, ran diagnostics through ok no leaks"
DISHWASHER KITCHEN-AID KDTE104ESS3 "Found broken adjusters, replaced adjusters, unit tested ok"
WASHER WHIRLPOOL CAM2762KQ0 "Washer ,,,checked washer operation .ran and tested and washer is not filling up full in basket ,low water ,,washer needs need pressure switch,ordering new pressure switch ; ordrng 1 W10339019 (PRESURE SWITCH .), used 1 Ship (Shipping/Handling) from stock"
WASHER MAYTAG MVWB765FW2 "Washer ,,,,tested washer operation ,,,ran test cycle ,no error codes ,and draining water fine ..ran washer and found washer noisey in full spin ,squeaking ,washer transmission is bad ordering new GEARCASE ,,,transmission ,; ordrng 1 W10811956 (GEARCASE )"
DISHWASHER MAYTAG MDB4949SDH3 "No power to unit upon arrival and saw breaker untripped, reset breaker unit now working, Installed parts unit tested ok, if customer continues to have problems, she will have to call an electrician, has a faucet heater on same breaker will need to be separate"
WASHER MAYTAG MVWX655DW1 "Order board has bad board code in history, I reset all connections it’s working now but might come back..; ordrng 1 W11116592 (cntrl-elec)"
WASHER MAYTAG MVWB835DW3 "Washer ,,,,checked washer operation ,,,ran test cycle.....error code f0e3. Overload code ,,,checked basket and basket turns freely ..all ran thru test cycle good water draining and spinning good ,,spin cycle working good ,,control is not completing cycle ,won't complete spin ,,control board is bad ,,,,ordering new control ..; ordrng 1 W11170706 (CONTROL BOARD )"
DISHWASHER WHIRLPOOL WDF760SADW1 Installed sump and tested
REFRIGERATOR WHIRLPOOL WRF736SDAM13 The evaporator was frozen solid which caused no ice production and poor cooling. The bi metal showed open in diagnostics. Needs new harness with bi metal and user interface. I defrosted the evaporator for now. Please send off for approval and reschedule with customer. Please check status of the door gasket. ; ordrng 1 W10864261 (USER INTERFACE ) and 1 WPW10514110 (HARNESS)
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Turned water back on and cycled ice maker found extension tube for fill tube was not properly lined up and pushed in to fill chute for ice maker causing water to leak in freezer and freeze. Realigned extension tube and tested
OVEN WHIRLPOOL WOS51EC0HS01 Realigned the oven door hinges were not in correctl position tested.
DRYER WHIRLPOOL WED4950HW0 Found a shard of metal stuck in between rear bulk head and drum causing scrapping noise removed and tested
DRYER WHIRLPOOL WED4815EW1 Outside vent exhaust was clogged customer removed and tested good for all dryers
REFRIGERATOR WHIRLPOOL WRF736SDAB11 "Found bimetal closed, evap iced up, thawed out evap, reinstalled cover, unit cooling, inst cust on waiting 6-8 hours before putting food back, need to replace control and ui; ordrng 1 W10865870 (cntrl-elec) and 1 WPW10589838 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Icemaker seems to be double filling also found separator not closing all the way both need to be replaced, turned icemaker off, unit in warranty, closed last September 1st; ordrng 1 WPW10300024 (icemaker) and 1 WPW10353552 (separator)"
WASHER WHIRLPOOL WTW4950HW1 Found main control fault in diagnostics also found lid lock error found that lock isn’t the problem but the strike for lock is. W11256105 control at whirlpool W10837741 strike at vadnais. Ship parts to tech. Customer scheduled for Friday ; ordrng 1 W10837741 (lid strike) and 1 W11256105 (CONTROL)
DRYER WHIRLPOOL WED5000DW2 Found door catch broken. Replaced latch with truck stock. Door closing.; used 1 279570 (DOOR LATCH) from stock
WASHER MAYTAG MVWC416FW0 Installed gearcase. Tested machine
REFRIGERATOR WHIRLPOOL ASI2575GRW01 Found fzr door gasket rubbing against ff door when opening door. Adjusted door and gasket.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Found ff door not sealing. Added shim to lower hinge. Sealed mullion with silicone. Warmed gasket to reshape. Adjusted temp settings. Advised cust. ; used 1 WP482338 (SILICONE) from stock
RANGE WHIRLPOOL WFE515S0EB1 Installed control. Tested machine. Light sw not needed. Will rts.
REFRIGERATOR KITCHEN AID KBFS22EWMS7 "Ms pic.unit has a frozen drain line. Need p trap w10619951 under S38253 based on the serial number in SP w10632338c.Thawed the ice. Hold up, installed the p trap and collected$183.85 on check number1266.; used 1 W10619951 (P TRAP KIT) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Noise customer was hearing is icebox fan normal operation. Dripping of water advised customer to run more water through system I ran a cup and there is air in line causing dripping. Need to order WP67006331 filter cover at vadnais clip broke off. Scheduled for Friday needs after 1 ; ordrng 1 WP67006331 (cover-filt)
MICROWAVE MAYTAG MMV1174FW2 "Ms pic on file.Replaced the cotroll board and it tests good, heating from 71 degrees to 131 degrees in 1 minute and the light works low as it should on all settings."
REFRIGERATOR MAYTAG MSD2272VEB00 Installed filter ran a few gallons through dispenser. Cleaned off coils inspected over all checks ok customer needs filter cap ship customer will install cap; ordrng 1 SHIP (SHIP) and 1 WP2260518B (cap-filter)
BACKSPLASH ADMIRAL PARTS "Dropped off 3 refrigerator doors, 1 microwave door and 3 core parts. Picked up some comp,eye forms and trash stickers."
DISHWASHER MAYTAG MDB7949SDZ0 Ms pic and of the cracked dusters on each side of the top rack.replaced both of the adjusters that were cracked on the outside and broken at the top on the inside. Tests good.
REFRIGERATOR KITCHENAID KBFN402ESS02 Was able to get right door to close now made adjustments added loctite tightened bolts now closes and stays checked left door added loctite and bolthead snapped off in hinge attempted to drill out unsuccessfully need new hinge and bolt for left door now office to contact for return date; ordrng 1 W10854523 (hinge-door) and 2 WP8533980 (screw)s and 1 WPW10485980 (hinge-door)
REFRIGERATOR MAYTAG MSD2650HEQ Ms pic.Temperatures on arrival were -6 degrees in the freezer and 38 degrees in the fresh food section on the 2nd shelf. There was a vibration noise that stopped when pulling the unit out not the floor board. Whenjit was runn8 g gains I treated 2 separate vibration. Pisces with an anti vibration pad. Saw and took a picture of a pinhole leak in the supply water line. Turned the water supply off to the refrigerator. Collected ted charges of $155.98 on check number
REFRIGERATOR JENN-AIR JS48SSDUDE01 One of the lines coming off of the filter was not pushed all the way into the quick connector. Operation tested good after connecting properly. I took pictures of the floor damage.
WASHER WHIRLPOOL GHW9100LW "Door latch broken, bellow clamp stripped leaking from bellow. Would need new bellow, clamp and latch quoted 85.90 labor, 12.00 shipping parts tax = 474.98 customer going to buy new unit"
ELEC RANGE JENN-AIR n/a Took oven door apart so customer could clean glass.
WASHER WHIRLPOOL WTW4915EW2 Unit checks ok no error codes ran a calibration to make sure gettting proper load size sensing ran auto test in diag all checks ok
RANGE JENN-AIR JMW2430DP01 Installed new power control board and new user interface. All checks ok and new user interface powered up with no issue and no longer getting the buzzing noise from the power control board. All checks ok.
WASHER WHIRLPOOL WTW4855HW0 Error code for speed sensor. Manual tested speed sensor and checked ok. Put into test mode and found motor would hum but wouldn’t spin. Found failed capacitor. Installed new capacitor. All checks ok and is working correctly once again.; used 1 W11158831 (CAPACITOR) from stock
REFRIGERATOR WHIRLPOOL WRT518SZFM00 There was still a piece of shipping material taped to the bottom of the freezer door which is what was restricting it from closing. After removing that all closes normally.
DISHWASHER KITCHENAID KDFE104DSS5 The door does not latch. I cannot see anything obviously bent. Needs new hinges and inner door panel. The spring are in good shape. ; ordrng 1 W10908291 (HINGE) and 1 WP8534854 (HINGE LEFT) and 1 WP8534854 (HINGE RIGHT)
DRYER MAYTAG MGDB835DW3 Unit would power up the display but wouldn’t just beep when trying to start. Found the connector for the door switch was not connected. Reconnected switch and then unit ran and heated with no issues.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Unit stopped cooling while they were on vacation and ice in the ice bucket melted. It then leaked onto the floor and through the ceiling below. After cycling power to the refrigerator it started cooling again. Needs board kit and power supply board. I took pictures of floor and ceiling damage.; ordrng 1 W10864269 (CONTROL KIT) and 1 WPW10453401 (SUPPLY BOARD)
WASHER WHIRLPOOL MVWX655DW0 "Grooves in the agitator plate are completely smooth. Gearcase grooves still feel good so installing a new agitator plate should be all the unit needs. Customer is going to try repair themselves, collected for trip charge."
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Same exact issue as last time. We have done the user interface already. Needs new harness and defrost thermistor.; ordrng 1 W10911770 (HARNESS) and 1 WPW10384183 (THERMISTOR )
MICRO/OVEN WHIRLPOOL WOC75EC0HV00 "Installed new microwave control board and UI assembly. Tested, all ops good, both oven and MW heating normally"
MICROWAVE WHIRLPOOL WMH78019HZ0 "First door arrived damaged, inspected second door, all good. Installed new door and tested, all ops working. Explained to cust that these issues can come from heat rising feom pots on the cooktop, and if they are using the cooktop then to try to divert some of the heat aay from the front of the microwave by placing covers on the pots."
REFRIGERATOR KITCHEN AID KRFF507ESS01 "Pulled unit out on pads and installed new main control board and Ui assembly. Restored power, cooling came on, fans running good"
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Freezer fan failed, barely turning. Caused ice to build up inside freezer air tower and air ducts. Cleared ducts and tower of ice and installed new freezer fan. Now working properly, getting good airflow into ref section; used 1 WP2315539 (EVAP MOTOR) from stock"
OVEN WHIRLPOOL WOD93EC0AB03 Installed door glass ordered. Tested ok
RANGE WHIRLPOOL WFG320M0BS3 Installed main control ordered. Tested oven light. All tested ok
DISHWASHER WHIRLPOOL WDT720PADM2 Installed fill valve ordered. Ran a test cycle. All tested ok. No leaks
OVEN WHIRLPOOL WOD51ES4ES00 Found thermal fuse and cavity thermostat failure. Installed new fuse and thermostat ordered. Ran bake 350 on both ovens. All tested ok
DRYER MAYTAG MGDB835DW4 Installed con and door switch ordered. Ran a test cycle. All tested ok. If customer calls back order a new console UI
MICROWAVE WHIRLPOOL WMHA9019HN1 Installed door ordered. Entered set up and ran a test cycle with a cup of water. All tested ok
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Icemaker fill not terminating, fill tube iced up and overflowed, had large ice sheet on freezer bottom. Ordering new icemaker and both water valves. Cust has old style self piercing valve, told cust that could be a problem and they need to have it replaced with a newer, better shutoff. Cust may try to have that done before we come back, left our card, they will call us for reschedule; ordrng 1 4317943 (ICEMAKER) and 1 WPW10238100 (INLET VALVE) and 1 WPW10279866 (VALVE DUAL)"
MICROWAVE WHIRLPOOL WMH53521HZ2 Installed new control. Operation tested good.
WASHER WHIRLPOOL WTW4616FW2 Installed new control with valve tested all ops ok water level is in range working as designed
RANGE WHIRLPOOL WFE505W0HZ0 Installed new control pre heated all ops ok no codes
RANGE WHIRLPOOL WFE550S0HZ0 Tighten handle all ops ok
MICROWAVE WHIRLPOOL MMV4206FZ5 Found under unit light staying on. control button is responsive. Bulb is ok. Ordered a new control ; ordrng 1 W11135512 (CONTROL )
DRYER WHIRLPOOL LEQ9858LW0 Installed new belt has slide idler looks fine all ops ok
WASHER WHIRLPOOL WFW92HEFC0 No error codes found. Basket spins normally. Ran an.Auto test. Unit would not ramp up to high speed. Ordered a new main control ; ordrng 1 W11201293 (CONTROL )
REFRIGERATOR KITCHENAID KRSF505ESS00 Installed new door with UI tested ice maker working filled fine looks and ops fine
MICRO/OVEN WHIRLPOOL WOC75EC0HS01 "Found intermittent console failure. Display goes blank and when on, selections are not available. Ordered a new console. Black with stainless trim; ordrng 1 W11352560 (CONSOLE)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new tub tested no leaks all ops ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked over unit found no power to unit, went to breaker reset it but still no power at unit, customer needs to call electrician.."
RANGE WHIRLPOOL WFE550S0HZ1 "Installed all parts ordered. While reassembling door the vent trim that holds the top of the door to the handle broke. Taped top of door together as temporary measure, ordering vent trim. Can already tell door is closing better but wont be able to tell for sure until vent trim is installed; ordrng 1 W11096161 (TRIM, VENT)"
DRYER WHIRLPOOL WED94HEXW2 "Dryer ,,,,replaced lint screen housing and lint filter ...ran and tested all working good now ????"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Unit not cooling in either section. Lights on and display lights up. Entered diagnostics and ran tests, thermisters good, fans good, icemaker shows e2 error but had been making ice. Unit needs main control board and UI assembly; ordrng 1 W10843055 (BOARD) and 1 W11127835 (UI ASSEMBLY)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed icemaker and tested explained to customer it could take 48 hrs before he sees any ice
DRYER WHIRLPOOL WGD4850HW0 "Start switch not on tight adjust and made it tight, if calls back please get push to start sw..unit working as of now.."
WASHER MAYTAG MVWB835DW0 Installed new gearcase in the unit and ran through a recalibration and automatic test. All checks out ok and is working correctly once again. Spin volume is much better/ at normal level.; used 1 Ship (Shipping/Handling) from stock
MICRO/OVEN KITCHEN AID KBHS109SSS06 "Found unit not heating. Pulled unit from wall. Checked thermals, fuses and controls. Ok. Needs magnetron. Quoted $108.60 for labor. ; ordrng 1 W11098747 (magnetron), used 1 Ship (Shipping/Handling) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher operations, all check ok at this time, no error codes stored at this time. Heater is functioning properly, advised to try sensor cycle with extended heat dry."
REFRIGERATOR JENNAIR JFC2089BEM00 Fill tube on the ice maker was plugged up with ice and the back pressure was causing it to leak out from the connection on the fill tube to the water line in the back. Frosted out fill tube and put new zip ties on the rear connection. Cycled ice maker and all checks ok and is filling with no leaks.
DISHWASHER WHIRLPOOL WDF518SAFM "Install board main still have same problem, called tech line but line are down for 2 hours for updates, so I’m ordering wiring harness cause I’m only getting 93v at pump when unit starts...and little board in case needs it..; ordrng 1 W10567696 (harns-wire) and 1 W10875017 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDT720PADM1 "Main wash pump not running, would need to replace sump assembly to repair. Quoted 85.90 labor to install. $216.89+tax for part. Customer will let us know if wants repaired."
WASHER WHIRLPOOL WFW90HEFW1 "Clean out pump had long drain code found junk, bra pads,etc... ran diagnostics found leaking water from door seal; ordrng 1 W11106747 (bellow)"
REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Customer stated items started to get warm and he heard clicking noises. Temps and pressures today were perfect. Could be the start device or a compressor going bad again. I quoted for the start device just in case it starts acting up again.
OVEN WHIRLPOOL KEBS207SSS02 Allow 2 time slots on the return trip.Replaced the blower fan and thermal fuse. Plugged unit in and the breaker blew Again. Cqlled techline Andy. Lost connection so called back and talked to Scott.There has to be a direct short.traced all of the red wires to ground and head no continuity to any of them so they are good. Hacked the black wires and found them to ground at the terminal block. Traced them back individually and found them grounding at the board. The double line break tests good.The wire harness is snorting out. Will need another wire harness and appliance manager and thermal shut down fuse.Office to order and follow up it’s the customer.Tested and the lower oven still works; ordrng 1 W10171563 (harns-wire RP) and 1 WP8304452 (RP FUSE) and 1 WPW10119142 (RP APPLIANCE MANGER)
DRYER WHIRLPOOL WED4815EW1 Dryers checks out ok but while testing I kept losing the load. The power would drop checked outlet and checks ok until you start Dyer wiggled out let and unit started to heat advised landlord to get electrician
REFRIGERATOR KITCHENAID KRFF507ESS01 Ms pic and if issue sent to MR.the fresh food evaporator is frosting over. Customer recently used a hAir dryer to get the deli drawer closed. Steamed away the frost on the evaporator and repositioned the fresh food thermistor. Advised it will take about 24 hlursto get cold ld again.Labor covered under S16360.Collected $97.95 on card approval number 1525928776
DISHWASHER MAYTAG MDB4949SDH3 Installed parts all test ok
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ms pic.Customer is having cubes break about every 5th time they get ice.it looks like crushed ice but is a small part of the total ice. It tested good today with 7 of the 16 ounce cups of ice with 1 Of the 16 ounce cups of crushedi ice in between them.I explained that the cubes will sometimes freeze together and creak up on the way out of the dispenser. This will look like. CRushed ice but is broken ice. Showed the customer how the solenoid lifts up the blades some for cubes ice and leaves then down and active for crushed ice.
DRYER MAYTAG MDG9700AWW Need idler kit with belt Tim is working on that part it’s label as NLA as of right now...; saved tckt
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Ms pic.The icemaker harvest arm is out of position and it will not advance in diagnostics. It has 123 volts to the icemaker. Needs icemaker wpw10300022 from truck stock. Replaced the icemaker and it taste good, filling to the correct depth.Adjusted the door height and the handles until,they are level to the customer’s satisfaction. Ch caked for leaks at the dispenser and found none after 8 glasses of 12ounces of water were dispensed.Tests good. Advised to allow 24 hours for it to start making ice.; used 1 WPW10300022 (ICE MAKER) from stock"
DISHWASHER KITCHENAID KDPE234GPS0 Unit would fill but sump would not start. Installed new sump in unit and ran through diagnostic test. All checks ok and is working correctly with no leaks.; used 1 W11085683 (SUMP) from stock
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Installed new damper control on the unit and tested. Damper is functioning correctly and more quietly. All checks ok.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Tested cavity thermostat ok, found power back feeding through control board, only when P2 is connected, indicates short inside control. Ordering control to replace. Return 4/10 to install. ; ordrng 1 W11182110 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezing in ff section temps set at 42 and was 35 in section icemaker turned off on ui control since no water Hooked up but heard it cycle still will need new ui control; ordrng 1 W11284720 (panel-ui)
MICROWAVE WHIRLPOOL MMV1174FZ0 "Found blown fuse, replaced, switch kit and fuse, unit tested ok, bulb burnt out under unit, customer to replace bulb; used 1 W10138793 (THERMAL FUSE), and 1 W11244494 (INTERLOCK KIT) from stock"
REFRIGERATOR KITCHEN AID KRFF507EWH01 Checked control. Found open ff EVAP thermistor. Checked EVAP. Found items from deli drawer blocking vents in EVAP cover. Cleared vents. Pulled cover. Found cracked thermistor. Replaced with truck stock. Reassembled unit. ; used 1 WPW10384183 (THERMISTOR) from stock
DOUBLE OVEN KITCHENAID KODE500ESS01 "Cust was using the ov3ns when unit went completely dead. They were not doing a self clean. Found thermal fuse behind control panel