Jennifer - Shoreview, MN
Gail - Hastings, MN
Rocko - Lakeville, MN
Kathryn - Cambridge, MN
Great service, hoping it’s fixed and I won’t have to replace.
Great guy to work with answerd questions and fixed problem
Donald - Andover, MN
Great service but long waiting time for service but not tech fault
Deb - Maplewood, MN
Where did you go?
Teri - Coon Rapids, MN
I thought the tech was waiting to see if the noise issue was fixed, I turned around and he was gone!
Roger - Minneapolis, MN
Excellent as always!
quick diagnosis and repair...
Ted - Rogers, MN
The tech had it figured out in a few seconds and had the parts...you can't ask for more than that. I'll use them again on anything that breaks around here!!!
he was very helpfull
Sherry - Coon Rapids, MN
Dody - Inver Grove Heights, MN
Dave was very knowledgeable and I was very happy he came out and helped us.
Lynn - Prior Lake, MN
Jeff - Stacy, MN
Terry - Chaska, MN
Ryan was very thorough
Matt - Blaine, MN
Very courteous and professional service.
Total Freezer Overhaul
Wolfgang - Minneapolis, MN
Lukas diagnosed the issues professional and correctly. He ordered the parts and installed everything. At any moment he explained what he was doing and was very friendly and competent. The technical service as well as the organization around the appointments was perfect.
Process needs updating
Microwave - Rockford, MN
The technician was great, the process needs to be updated... When on a follow-up phone call to go over the issue with the appliance, the person on the phone stated that parts will need to be ordered since they were not available. Two days later the technician came out, looked over the machine and stated that parts need to be ordered. I already knew that, the guy I spoke to on the phone indicated this, why did he not place the order for them? Technician was very nice, stated that they should place the order for the parts then, but like the technicians to visit and look over the machine. Came back a couple days later with the parts and was done in minutes. Seems like a visit could've been saved.
great prompt service
Mark - Burnsville, MN
Finished - Minneapolis, MN
Greg - Blaine, MN
I’ve had my washer repaired last year and TCA was fantastic and prompt. So when my oven needed work I called them. Bam fixed. Thanks TCA
service person vacuumed for me!
Linda - Minneapolis, MN
Michelle - Maplewood, MN
Our technician knew everything he needed to about our dishwasher. Great service.
Honest and great sevice
Kevin - Anoka, MN
The service tech. Was honest about the issue and completed the sevice In a quick and orderly fashion.
Easy to schedule
Jacie - Chanhassen, MN
TCA made it easy to schedule appointments for diagnosis & repair. They gave us a 3 hour window & then narrowed it down when the time got closer. Both times they gave us reminder calls & made it easy to confirm the appointment.
Jen - Shoreview, MN
Very impressed with the service Jay provided. He explained everything prior to fixing. Jay was thorough, detailed, and very experienced.
Laura - Delano, MN
Ryan, who came out to look at my new stove and assess the problem, was very good. He explained everything, ordered all the parts and was careful to remove the defective parts. The guy that came to install new parts (don't have his name, I wasn't home) put them on but the light doesn't work in my stove. (Ryan was careful not to touch the bulb without a cloth and taped it to the door so it could be put back when the new door was installed. I don't know if the bulb was screwed back in?)
Hung - Minneapolis, MN
Great service, friendly and efficient
Tyler - Elk River, MN
Our service person was efficient, friendly, fast and looked everything over before fixing what the suspected issue was. I would definitely recommend them to family and friends.
Jermey - Hastings, MN
Marsha - Minneapolis, MN
I’m very pleased with the professionalism of your service and your in home team. I will definitely use your service again!
JENN Air combo repair
Afshin - Woodbury, MN
Easy to schedule
Michelle - Arden Hills, MN
Lori/Jim - Shoreview, MN
Diagnosed issue quickly
Timothy - Elk River, MN
Kelly - Woodbury, MN
The gentleman was prompt and knowledgeable! I had no idea my issue wasn’t really an issue at all! Would highly recommend this company!
Prompt, courteous service.
Linda - Lake Elmo, MN
Laura - Blaine, MN
Quick evaluation of problem and quick receipt of part.
Sheron - Minneapolis, MN
Fast efficient service
Subhendu - Medina, MN
Good in trouble shooing and solutions
Kris - Apple Valley, MN
We’ve had more than one issue with our refrigerator, which is frustrating and an issue with Kitchen Aid. Nate is excellent at diagnosing and proficient at repairs. He was very patient with my questions, which I appreciated.
Justin - Minneapolis, MN
Margaret - Saint Paul, MN
Karla - Plymouth, MN
First time using Twin Cities Appliance and am very pleased!
Gary - Blaine, MN
the technician was knowledgeable, courteous and fast.
Pike - Prior Lake, MN
Dwayne - Lake Elmo, MN
Really love the state of the art tracking for the tech.
Glenn - Maple Grove, MN
Great service trust worthy.
Bonnie - Arden Hills, MN
On time, knowledgeable, stayed in my budget.
Josh - Buffalo, MN
Great experience with Lucas Fletcher and Twin City Appliance! I would highly recommend!!!
Pam - Minneapolis, MN
Came out twice to fix buzzing noise, it helped to put in some insulation but not sure if that fixed the vibration problem. Worried that over time it will be hard on the compressor etc. There still is a low humm & buzz Maybe that is normal?
Great service but tech was poor as customers treatment
John - Minneapolis, MN
The service was great
Lana - Maple Grove, MN
We loved the service the technician provided. He was very knowledgeable and fixed our dishwasher quickly.
Cheryl/Don - Plymouth, MN
I did send a review already but want to send one again. Dave went above and beyond to try and fix our 29 yr old fridge so it would last until we could get a new one.He did everything he could to keep it going. We are very grateful. He gave us the time we needed to select a replacement. A job very well done!
Brian - Otsego, MN
Great technician. The problem was ours but the tech left us with our pride and didn't rub it in.
Jonathan - Saint Paul, MN
Knowledgeable, helpful, quick.
Wonderful and Helpful Service
Rachelle - Blaine, MN
Even though it was a small item, the tech was friendly, helpful and completed the repair quickly. He even showed us how to do it. Just wonderful!
Gordon - Fridley, MN
Mather - Minneapolis, MN
I thought the initial wait for a repair was long
great customer service
Bill - Eagan, MN
Nate was very personable,friendly and helpful
Fusne’s the Best!
Rosemary - Plymouth, MN
Duane was terrific!
Amy Wilde-Michael -
It was an excellent service.
Don - St. Louis Park, MN
Connie - Blaine, MN
Robert - Woodbury, MN
I would have to say he was not very friendly and seemed to be in a hurry. We mentioned a problem with the stabilization of washer and abruptly said we don’t do that.
Cary - Apple Valley, MN
Connie - Andover, MN
Great service, superstar quality! Thanks!
Unit 134 refrigerator
Affinity - Eagan, MN
The issue still exist. The technician diagnosed the refrigerator as having a bad ice maker and water control valve and replaced those parts. The symptoms were the refrigerator was freezing things and there was ice on the back wall of the freezer. Personally I would have thought it to be a bad defrost timer or defrost heat element. Slightly frustrating because this is an occupied unit and the tenant is upset that this hasn’t been resolved.
Andrew was knowledgeable and professional
Harry - Saint Michael, MN
Andrew was polite and professional. He cared about providing good service and insured that the part he installed was in good working order. He had to come back a second time because the first part shipped was damaged.
Great experience with our refrigerator repair
Steve - Houlton, WI
Our in warranty Whirlpool refrigerator failed and Jared (our technician) and the Twin Cities Appliance team did everything to get it repaired as quickly as possible. There was a delay in the repair due to multiple failure points but we are very happy with their service. Jared is a very knowledgeable, courteous, and professional repair technician who was a pleasure to welcome into our home. Thanks! A+++++
Carol - Woodbury, MN
Explained options so decision could be made. Took over week for service call without working refrigerator.
Mike - Little Canada, MN
great service. he was very personable.
Connie - Woodbury, MN
Perfect warranty visit.
Bruce - Saint Paul, MN
Aaron did a great professional warranty service call.
Jen - Apple Valley, MN
Margaret - Minneapolis, MN
Shelly - Minneapolis, MN
Great service, neat and clean.
Jeff - Excelsior, MN
Dereje - Brooklyn Park, MN
Geri - Minneapolis, MN
It is wonderful to deal with a company that stands behind their work. Dennis was out at no additional charge to make things right with my Aging Dryer. Even installing a switch at no charge. These are the kind of people l want to deal with. Thank You
Great professional Service
Bill - New Richmond, WI
Jared, was very knowledgeable, professional and respectful of our property.
Racheal - Minneapolis, MN
Dennis was great. Efficient, neat, explained things well. Arrived when they said he would. Can’t beat that! Price was reasonable and problem solved.
On time, service person was well educated on fixing the problem
James - Cottage Grove, MN
Service person came in was very professional did his repairs in a timely manner
Marvin - Oakdale, MN
Great job done a real pro
Pam - River Falls, WI
We were the 10th appointment at the end of a long day. Jared could not have been more helpful and knowledgeable about our dishwasher problem. He immediately knew what our problem was, fixed it, and explained perfectly what was going on. We were extremely pleased with his service call and would give him an A++.
Mark - Bethel, MN
Good communication leading up to the appointment and a call ahead was provided. Service appointment was quick and so far the issue is fixed. Hopefully for good.
Rhonda - Saint Michael, MN
The Twin Cities Appliance tech was knowledgeable, friendly and expedient in fixing our gas range.
Whirlpool Fridge De-icing
Michelle - Woodbury, MN
Jared did a great job. He knew what the issue was and fixed it quickly. Thank you!!!
Keisha - Eden Prairie, MN
Joshua was thorough, pleasant, and quick. My kind of repairman!
Brian - Minneapolis, MN
Very good service!
Gery - Plymouth, MN
Working within the hour
William - Minneapolis, MN
Very Helpful and Knowledgeable
Season Villas - Woodbury, MN
Referred by Best Buy
Jermey - Hastings, MN
Larry - Andover, MN
So knowledgeable and polite. Always a great experience.
Great service and scheduling communication.
Karen - Minneapolis, MN
John - Minneapolis, MN
Sarah - Saint Paul, MN
The service was quick and very professional!
Terrific service AAA+
Ed - Excelsior, MN
Whirlpool is lucky to have you and the appliance stores even more so
Raja - Woodbury, MN
Andrew - Forest Lake, MN
Great experience and great technicians. Only improvement would be getting a quicker appointment. Seems like you guys are always out at least 10 days
Tayeler - Chisago City, MN
Jared was great & was here quick & right when they said he would be!
Fixed issues we were not aware of. Made sure there were no further concerns or questions.
Steven - Afton, MN
Chumpit - Burnsville, MN
Debora - Dresser, WI
Jane - Minneapolis, MN
Tim - Plymouth, MN
Great service, from setting up the appointment, to the follow up call, Tito the app that shows where you service person is at. Great folks to deal with.
Gary - Excelsior, MN
Chris/amy - Farmington, MN
Initial appointment was difficult to schedule in a timely fashion when things are melting but once we got that out of the way teh follow-ups were timely.
Barabara - Eagan, MN
James went out of his way to explain why our dishwasher had the current problem. and he noted that other problems could arise because the dishwasher was improperly installed.
Jeanne - Maple Grove, MN
great company to work with.
Jeff - Saint Paul, MN
Very courteous and professional.
Friendly and committed service
J - Minneapolis, MN
Ashley - Rosemount, MN
Everything was amazing.
Jan - Coon Rapids, MN
Your technician, Jay, was familiar with the problem we were having with our refrigerator as he was here previously for a similar problem. He was prompt, and very efficient. The problem was resolved in this one visit.
Hq - Minneapolis, MN
Nate is a total professional! Very knowledgeable and open to answering questions from myself and residents. Great job Twin City Appliance!!
Pat - Edina, MN
Ryan was on time and quickly took care of the problem
Understanding, explains the issue
Susan/michael - Excelsior, MN
Gerald Nickell - Little Canada, MN
Great repair job quickly
Julie - Victoria, MN
Josh was so nice and helpful!
Speedy and knowledgeable
Rebecca - Stillwater, MN
Dave was great! Came in, assessed the issue and got it fixed up fast. He explained it to me very well.
Jason - Maple Grove, MN
Aaron was great. Also, I loved the automated system for his arrival estimate.
Brian - Woodbury, MN
Sharon - Minneapolis, MN
Very pleased with service and especially the quick response time.
Thomas - Saint Paul, MN
Arrived in the promised time frame, polite, professional, repaired the defective/damaged area correctly and efficiently. Well done!
Kevin - Forest Lake, MN
First rate experience
Karen - Dayton, MN
Great job, friendly knowledgeable service
Marcia/thom - Bloomington, MN
Great service from Jim
David - Coon Rapids, MN
Waited too long
Beth - Dayton, MN
Dave was very personable and helpful
Wonderful from start to finish!
Patricia - Forest Lake, MN
The doors on our new refrigerator needed to be reversed, but after we moved the bottom door, it did not close properly. Whirlpool arranged to have TCA repair the door, and the service was outstanding. The technician was prompt, courteous, and solved the problem to our total satisfaction.
ice maker on my fridge
Mario - Eagan, MN
very pro job work; punctual and on fast time
Josh was great! Very knowledgeable
Nancy - Hopkins, MN
Technician was treating the symptom not a problem
Bim - Burnsville, MN
We are now out of ref,!even though it is about 5 weeks old, technician did not resolve the problem poor service
John - Oakdale, MN
SB - Saint Paul, MN
Although we had to wait six days to get on the schedule, everything went smoothly. The online link gave us an accurate idea of when Dave would arrive, and he diagnosed our refrigerator problem quickly. The repair was simple, but he also taught us quite a bit about how our appliance works (e.g. the flow of air from freezer to refrigerator) and what we could do in the future to prevent or diagnose a similar problem. He was helpful and personable.
Michael - Otsego, MN
Kari - Eagan, MN
April - Chaska, MN
Josh was the most knowledgeable and patient tech we’ve had. Highly recommend!
Very good service
Barb - Inver Grove Heights, MN
Revision of Previous Survey
Carolyn - Minneapolis, MN
My experience has been very much changed since I contacted Twin Cities Appliance. Thanks to mis steps by both myself and the technician we both thought that something was amiss. I now am very pleased with their service and communication with customers.
Mike/sherry - Otsego, MN
Great, friendly service
Diane - Minneapolis, MN
Stephen - White Bear Lake, MN
Friendly helpful scheduler, repair person super. We are glad to have the warranty and the needed repair.
Barry - Minneapolis, MN
Lynda - Lindstrom, MN
Gone in NO time!
Jeff - Eden Prairie, MN
Repair Guy was super efficient- Did a great job!
Jesse - Minneapolis, MN
Steve - Edina, MN
would rate the service 5 stars, however, the requirement to pay in full for anticipated service call does not seem right. Dennis seems to have fixed the problem with short service call and paying for a future service call that will not be needed seems completely unfair!
Professional; Really knew his stuff.
Cindi - East Bethel, MN
Absolutely LOVED this technician. He got right to work, knew exactly what needed to be done and got right to it. Shared the information with my husband without missing a beat.
Short and professional
Annette - Edina, MN
It was an easy fix and the technician was in and out in 20 minutes.
On TIme Service
Wayne - Minneapolis, MN
We enjoyed having Lukas repair our refrigerator compressor after installing a new one. It was a learning experience for all involved. Our issues were taken seriously and the company resolved them promptly.
Cordial Technician, Slow Service Set-up
Douglas - Lino Lakes, MN
The technician Jay was quite nice, and took time to answer my questions, both related to the repair and appliances in general. My only real knock on the service is just the amount of time I had to wait to get it. Be prepared to wait a few days for the tech to get there, and more after that if it's something they have to order parts for. If you're desperate for a rapid repair, I'm not sure who to call, but TCAS might not be the answer. Of course, I might have just hit a busy spot in the schedule and it may not always be like this, but I have no way of knowing. All I know if I have spent 10 days in mid-July with no refrigerator, whether I repaired it or not. Their system called the night before with a service window (which was kept), and notified me en route of tech's arrival within 30 minutes. At least I was kept apprised of the tech's schedule, which is nice. The trip fee just to find out what was wrong (about 10-15 minutes of his time) seems a little steep, but appears to be the going rate or close to it. At least there is no return trip fee for the repair if you have to wait on parts. We elected not to repair the unit and replaced with a new one instead, so no feedback on actual repair.
Response from Twin Cities Appliance:
Thank you for the review- Yes its the busy season, but I see you called on a Monday at 2:00 and we got you scheduled for Friday- It's too bad you unit needed work that was not cost-effective. I'm sure now waiting for a new one has led to the long delay you mentioned. Hopefully, you get some cooling soon-
Great Service Tech
Mark - Maple Grove, MN
Ronald - Marine on Saint Croix, MN
Jarad was very prompt, knowledgeable and professional
Chad - Buffalo, MN
Great service tec
Doug - Hudson, WI
Bust appliance repair co in the twin cities.
Kenneth - Woodbury, MN
Mike was very cordial and experienced. Did a great job!
Helpful and good commincation
Joe - Arden Hills, MN
Great experience. On time, friendly, good communication. Warranty work so no comment on costs/values.
Bonnie - River Falls, WI
Layton - Hudson, WI
On time and professional service.
Lori - Savage, MN
The best service
Mike - Saint Croix Falls, WI
Service was prompt, tech was friendly and knowledgeable, everything was well done.
Dawn - Ham Lake, MN
Great Service, Friendly
"Washington - Stillwater, MN
Carol - Inver Grove Heights, MN
Great service and awesome price.
Rick - Blaine, MN
Great service. High quality. Good value.
Jmak57 - Hudson, WI
Excellent service technician. High level of knowledge and expertise. Very professional and does the job well and right every time.
Courtney - Farmington, MN
Lisa - Plymouth, MN
found problem fast, replaced new part faster, nice attitude
Roger - Maplewood, MN
I will tell anyone looking for similar help/svc.
Maryann - Minneapolis, MN
Maryann - Minneapolis, MN
refrigerator drawer fixed-Great Service
Lu-ann - Minneapolis, MN
Mary - Blaine, MN
Great Service by Nate
Duke - Eagan, MN
I like that he came out the beginning g of the window of time, and there was a prior phone call. It was nice that he was able to repair on his visit.😊
Lindy - Plymouth, MN
He was right on time and explained everything thoroughly to me. I can't honestly rate the price as I don't know what that will be because the project isn't completed yet.
Matthew - Medina, MN
Elizabeth - Woodbury, MN
Knew what he was doing. On time. Courteous.
Dwight - Minneapolis, MN
Jeremy - Anoka, MN
Jack - Isanti, MN
Duane W is a very nice and knows what he is doing
Always great service
Dolores - Minneapolis, MN
I have a refrigerator that is three years old and has had at least 10 service calls . The techs are knowledgeable and have always diagnosed the problem correctly the first time. The service is great, techs are friendly and always thank me for using Twin City Appliance Service.
Pioneer - Saint Paul, MN
Really good technician that was fast and repaired it right.
Karl - Anoka, MN
Great service & knowledgeable advice!
Shelley - Chanhassen, MN
We weren't sure if it would be better to repair the 2 problems with our refrigerator or just replace. Joshua gave us the information that we needed to make a decision that's right for us.
Sandy - Minneapolis, MN
I appreciate Jim! Wouldn’t want anyone but Jim to work on my appliances. A valuable asset to the company. He is very knowledgeable and professional. Would recommended Jim for any appliances that needs fixed. My thanks to Jim and ever needs services I would definitely call Jim.. Again much appreciation! Kudos to Jim!!
Mike/sherry - Otsego, MN
Kelly - New Brighton, MN
Doug - Eagan, MN
Jim resolved our problem to our satisfaction.
Chad - Shakopee, MN
Would call again for service if needed.
Chad - Shakopee, MN
Would call again for service if needed.
Kerry - Edina, MN
Great & Quick Service!
Joseph - Rogers, MN
Andrew was quick at diagnosing my issue and very friendly. Thanks for the help and great service.
Dennis is good at his job. I appreciate doing business with an employee like Dennis.
Bruce - Mendota Heights, MN
Great service mike was very thorough and professional very happy with the service we received
Patricia - Lindstrom, MN
Joseph - Inver Grove Heights, MN
Mary - Excelsior, MN
GREAT repair man!!!
Steven - Forest Lake, MN
Jared was by far the best service man we have had in our home!! Knowledgeable, kind, respectful, efficient, and personable yet professional!! EXCELLENT!!!!
Cindy/craig - Watertown, MN
Knowledgeable, professional. Thank you!
Roberta - Saint Michael, MN
Knew exactly what it was in a very short time. Prompt and great service
COMPACTOR WHIRLPOOL GC900QPPQ Found start sw sticking. Needs sw ASSM. Ordering part. ; ordrng 1 WP9871824 (switch-off)
RANGE WHIRLPOOL WFG505M0BS3 "Per customer, front of unit gets too hot to touch, did not get part in time for appointment, per service pointer unit needs insulation kit installed in door, will need to reschedule when I have part. Nothing on uni is missing, out of palace or warped. Door sealing ok. ; O-emld tckt"
RANGE WHIRLPOOL WEG745H0FS0 "Part missing not on truck, will double check house tonight and let office know; saved tckt"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Unit has a metallic chirp, turn on fans in diagnostics these all sounded normal, turned compressor on and chirp starts immediately, hi pitched chirp, needs new compressor, send out sealed system tech allow 3 calls worth, part back ordered office to follow up; ordrng 1 SENDREFERTECH and 1 W11209866 (compressor)"
WASHER MAYTAG MVWB835DW4 "Washer..checked washer operation ...washer is not starting .washer control panel start button not working when touched won’t start......beeps .test cycle worked and lid locked ,control panel is bad not starting cycle ,ordering new console ,; ordrng 1 W11120178 (console)"
DISHWASHER KITCHENAID KDTE204ESS3 "Leaking behind kick plate, check float switch and food buildup under float, clean float and front of tub, run test cycle, ok, cust wants new kick plate insulation and will install; ordrng 1 W11172908 (SHIELD)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Ms picRemoved debris from the top area of the evaporator drain hole. Steamed away the ic blockage and tested. it drained 2/3cup of water but tech saw more debris float up to the top of the hole remedied fed that and it tested good, draining faster.Removed the front access panel to level the doors. Leveled the doors but saw the water filter cover was not work not working like it should. Tried to realign it without success. Needs a filter housing assembly.Return Monday 9-16-19; ordrng 1 W11162042 (I,TRY HOUSING ASSEMBLY )"
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Lights out need to order new module put my jumper in so most of lights will work for now send rw back so can get my jumper back; ordrng 2 W11205083 (module)s
WASHER MAYTAG MFW9700SQ0 No evidence of water behind the tow panel of the washer. Upon further inspection found that the leak is coming from the water softener.
LAUNDRY CENTER WHIRLPOOL WET4024HW0 "level unit cause it was wobbly, Order pump need 2 men to pull unit out it’s a combo stac, pump making lots of noise when draining...office to call customer for return date..; ordrng 1 W10906604 (pump-water)"
REFRIGERATOR KITCHEN AID KRMF606ESS00 Installed new deli drawer harness and deli drawer UI. All checks out ok and unit powered up with no issues. Began cooling as well. If unit starts acting up again would advise replacing the rear main control.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Installed new gasket and door slide for the left rail. Used heat gun to reform gasket and get a good seal all the way around the door. All checks out good and is sealing good.
DISHWASHER MAYTAG MDB4949SHZ0 Found sump motor failure. Installed sump sent. Ran a test cycle. All tested ok
WASHER WHIRLPOOL WTW7000DW3 Was getting little water to machine 120volts to water valve. Replaced water inlet valve unit testing good now.
RANGE WHIRLPOOL WFE525S0HZ1 Found broken hinge. Installed hinge.
REFRIGERATOR WHIRLPOOL WRS576FIDW01 33 degrees in ff section set at 43 test damper and keeps snapping when control says it’s closed air still coming into ff section will need new damper control ; ordrng 1 W11164593 (diffuser)
ICEMAKER KITCHENAID KUID508ESS1 Installed fan motor. Cycled unit. Fan and comp cycled on. Unit cooling and making ice.
DISHWASHER KITCHEN AID KUDS30FXSS9 "Panel bad lights dim won’t respond has green corrosion and dark shorted parts on panel Circuits and needs updated moisture blanket ordered shield covered part only s code s31831 quoted 106.65 labor, 12.00 shipping, parts tax 97.95 diag 20.00 for multi appliance check = 406.95 customer paid i full needs 10/7 will be in Europe leaving on 9/14 ; ordrng 1 SHIP (SHIP) and 1 W10380479 (shield) and 1 WPW10481125 (panel-cntl)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed bin. Tested drawer.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found connector on back of UI loose. Secured connector. Tested disp.
RANGE KITCHEN-AID KFDD500ESS02 Installed ORIFACE. Tested burners.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Recovered gas. Installed comp. pulled vac and held. Charged with 4.2oz 134a. Unit running and cooling. Unit quiet.
REFRIGERATOR WHIRLPOOL GS2SHGXLS00 Shut off arm missing and water valve bad won’t fill with water need to order parts office to schedule return ; ordrng 1 W10408179 (water vavle asm) and 1 W11342242 (ARM)
REFRIGERATOR WHIRLPOOL KRFC300EBS00 Checked settings ok. Adjusted temp in control to cust expectation. Advised cust on unit operation. Advised cust on control function. Advised cust on temp settings. Unit working normally.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Ice in the mold but it won’t harvest. The harvest and fill tests passed in diagnostics. The tray thermistor also tested good. No broken wires under the door. Needs new ice maker W10873791. Customer is going to call customer service to see if they will cover parts. Quoted 85.90 labor.
REFRIGERATOR WHIRLPOOL ARS9265BW "Unit not cooling well in fresh food section, found no Airflow from freezer, vent from freezer to fresh food section frozen up with ice and frost, this is typically caused by doors not sealing properly or not shutting all the way. Fresh food door is binding against center divider and not closing properly. I adjusted fresh food door and unit leveling, door now clears divider, door cams are worn slightly but still functional. Thawed ice in vent, all other operations checking ok at this time. Allow 24 hours for temps to return to normal."
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "-20, 80. Unit has leak, could not find signs of dye at this time either. Indicates leak in cabinet. Need to call techline."
RANGE WHIRLPOOL WEC310S0FW1 "Customer stated taking a long time to cook pizzas. I set the oven to 350 and it went all the way up to 470. Even her two thermometers were showing over 450. I opened the door to remove some heat but it never kicked back on. The door hinges are also popping when opening the door. Needs new control, sensor and hinges. Customer will call to reschedule.; ordrng 1 W10833885 (SENSOR) and 1 W10894095 (CONTROL) and 1 WPW10388635 (ACTIVE HINGE) and 1 WPW10440013 (HINGE)"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Ice ball forming at inlet of evaporator, compressor noisy, likely has leak in evaporator, possible damage to compressor, would need to replace both to repair. Likely more to spark than replace unit. Unit out of warranty."
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Constant drip from the filter head. I tried a brand new filter and a bypass plug. The o rings on the filter head are damaged. Needs new filter head.; ordrng 1 W11346623 (FILTER HEAD)
FREEZER WHIRLPOOL GAFZ30FDGB01 "Installed new control, fan and harness, all operations check ok at this time. Customer to monitor. Customer service number 1-866-698-2538."
REFRIGERATOR JENNAIR JS42CXDBDB02 "W10822635 motor 159.32 WP2318082 drive shaft 35.27 call 97.95 ship 12.00 labor 85.90 total 405.16 customer paid in full. Auger motor seized ; ordrng 1 W10822635 (motor) and 1 WP2318082 (shaft), used 1 Ship (Shipping/Handling) from stock"
DRYER MAYTAG MED6630HW0 "Installed parts ran unit on timed dry, heating normal sounds normal all functions ok"
REFRIGERATOR KITCHENAID KRFF507ESS01 "W11033168 defrost harness at Sioux Falls customer scheduled for Thursday. Found freezer drain and ff drain frozen over cleared and found ff evap defrost sensor issue. Customer paid in full ; ordrng 1 W11033168 (harns-wire), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed plate. Customer pointed out that upper basket rails are faulty found bear8ng balls missing. Need to order upper rails at whirlpool also dispenser line leaking air at vadnais customer scheduled for Friday ; ordrng 1 W11126260 (tube-water) and 1 W11131390 (bracket) and 1 W11161915
COOKTOP WHIRLPOOL WCE97US0HB00 "Customer unable to turn off cooktop at times also has ui issues freezing up and not connecting to WiFi, has a service pointer with this unit serial in range with concerns of units turning on by themselves, not being able to turn unit off is also concerning, service pointer procedure is to stop outstanding repairs and have customer call whirlpool and file a claim reference per this service pointer, customer to call whirlpool, customer will let us know if they want the unit fixed, if recall send out W11260261, W11259510 and W11260258"
DOUBLE OVEN WHIRLPOOL WOD51ES4EB00 "Installed both parts, top oven now heating ok"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Found valve issue customer scheduled for thursday ; ordrng 1 W10873093 (valve) and 1 W10873098 (valve)
REFRIGERATOR WHIRLPOOL WRS325SDHW "Found foam stuck under condenser causing vibration, removed this, unit tested ok, functioning ok"
REFRIGERATOR WHIRLPOOL WRS555SIHZ "Leveled doors, inst cust doors won’t be flush when looking at the side due to difference in air pressure"
MICROWAVE WHIRLPOOL KMLS311HSS2 "Found door eject stuck out. Unable to close door. Ordered interlock assembly, eject motor and main control. Office to find out the availability of the interlock assembly and schedule install with customer ; ordrng 1 W11129649 (MAIN CONTROL ) and 1 W11213881 (MOTOR EJECT) and 1 W11241958 (INTERLOCK ASSEMBLY )"
WALLOVEN WHIRLPOOL WOD51EC0AS05 The thermal fuse and the bottom oven thermostat were bad. Operation tested good after installing new fuses.
DISHWASHER KENMORE 665.12833K311 Leaking from the center of the pump and motor assembly. On this model it doesn’t come as a full assembly. We would need to start piecing the sump together which could get pretty expensive. Customer is going to shop for a new one.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evaporator frosted up. Installed new control, switched to 8 hour defrost and zip tied the thermistor in place. Customer will keep an eye on frost."
WASHER MAYTAG MVWB835DW0 "Washer checked washer operation ,,washer error code f9-e1 ...long drain ,washer water pump humming ,won’t drain ,checked and found water pump is stuck and jammed up ...replaced water pump wpw10581874 from truck stock .recalibrated and tested all operation all draining good now .; used 1 WPW10581874 (DRAIN PUMP) from stock"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "New panel doesn’t have barrow nut slot for barrow nut to fit init to hold inner face together, this is the second one I ran into this week, office will do research on part then call customer about infor..; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Check unit over for dye and found leak in freezer evaporator. Ordering evaporator and rescheduling call for next Monday.; ordrng 1 WPW10608485 (evaporator)
WASHER MAYTAG MHW8200FW0 "9-1 replace pump, run test cycle, ok; used 1 WPW10605427 (DRAIN PUMP) from stock"
WASHER MAYTAG MVWC565FW1 "Repair suspension rod from parts from another kit of truck stock, test ok"
DISHWASHER KITCHEN AID KUDE60FVBL2 "Sump leaking, cust to get machine"
ELEC DRYER MAYTAG MGDB766FW0 "Remove screw from seal, test ok"
REFRIGERATOR WHIRLPOOL KBFN402EPA02 "Check fridge over for issue with no ice and per customer fridge stopped making ice in June when customer came home to a flood in kitchen from icemaker. It would appear that something caused fill valve to stick on and flood freezer and out in to kitchen area. Found that control board will not keep power to icemaker until main power switch is cycled and then will only stay powered for less then a minute. Got ice maker to cycle but would not fill with water. Estimate parts needed are main control WPW10739408 $150.48 , water valve W11225845 $73.20 , icemaker W11084540 $135.86 labor 162.95 shipping $20.00 customer will be calling kitchenaid about consession for repairs since unit did fail back in June and was still under two year warranty.; O-emld tckt"
MICROWAVE WHIRLPOOL WMH31017HW2 "Unit not heating diode physically damages white dust wire exposed replaced diode and fuse truck stock test good; used 1 W10138793 (THERMAL FUSE), and 1 W10492278 from stock"
DISHWASHER MAYTAG MDB4949SHW0 "Not using rinse aid, run test cycle, ok, instruct drying,soap and rinse aid usage"
DRYER WHIRLPOOL WED7990FW0 Unit is stacked ventless had lint build up all over evaporated and condenser coils. Otherwise is heating. Talked to receptionist upon arrival to show and verify broken clip at filter cover front bottom right. Also confirmed with owner. Owner will get in touch with Home Depot since they were sold a warranty that would not be valid because it’s a place of business.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Fresh food section freezing food and dampner was open when arrived. Run diagnostics and all functions appear to pass. Ordering ui control and air diffuser.; ordrng 1 W11214887 (UI CONTROL ) and 1 W11317276 (DIFFUSER )
RANGE IKEA IGL730CS0 Temp concerns customer states unit heats up to about 340 when set to 350. Also states when set to higher temps 450 barely gets over 360. Foil on bottom of unit at arrival told probably not a good idea may melt to bottom panel. Foil was not covering air holes on bottom cover at this time. Oven temp calibrated.
DRYER WHIRLPOOL wgd8620hw0 "Replaced seal unit sounds great now. Talked to customer vent not secured in back from machine to venting. Foil taped but recommended getting clamp that can be found by venting section of ho,e improvement store to make sure it does not come off again."
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Ms picFound the icemaker shut off arm had been pushed out of the front ho,e reinserted it and it tests good. Also lubricated the mullion heater top and top receptacle so then,eft french door closes easier.Also,tightened the freezer and left french door handle."
REFRIGERATOR WHIRLPOOL GX5FHDXVA02 Ms picThe customer has been defrosting the evaporator monthly over the past year to get it to run again.temperatures on arrival were 42in the fresh food section and8 in the freezer Removed the evaporator cover and ran a forced defrost cycle. The board timed out of the cycle without ever supplying voltage to the heater. Needs a new Jazz control board wpw10503278 to remedy. Customer found open stock part online and he will get parts himself and replace it.Paid $97.95 on card approval number 1757426203.
WALLOVEN KITCHEN AID KEBS277BSS00 MsThe double oven breaker was in a different area and it had tripped. Turned it on and it tested good to 350. Collected $97.95 on check number 1186.
WINE CHILLER KITCHEN AID KUWR204ESB00 Ms pic.Noise was a vibration noise that was remediate by installing a sound dampening pad between the condenser and cabinet bottom. Showed the customer er the door gasket is sealing tightlyCollected charges of $137.85on card approval number 1757666514.
WASHER MAYTAG MVWB835DW0 "Washer ,,checked washer operation ...ran test cycle water filling good and goes thru test cycle good error code foe3..overload code ...washer is not sensing load and won’t complete cycle,,,,stalling out ,water pump is good ,control is not completing cycle ,,ordering new control board customer ; ordrng 1 W11100602 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF560SEHB00 Ms pic.Replaced the crooked nameplate. Looks good
REFRIGERATOR KITCHEN AID KRFF507ESS01 Installed parts and tested
RANGE WHIRLPOOL GFE461LVT "Ran calibration temp was over 20 degrees, went into diagnostics found f6e1 board fault if customer calls back, she will use for now since I move calibration temp to -20..quote labor 85.90 plus board if return.."
OVEN WHIRLPOOL WOS72EC0HS01 Found lines going through the display. No selections are available. Ordered a new console. Part is ETA TBA. Office to Xpart and schedule install with customer ; ordrng 1 W11351998 (CONSOLE UI)
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 36 and 0 temps today customer stated started being cold in ff section on Friday and has been fine ever since. All is operational all checking ok good airflow to ff doors all sealing if customer has issue again with ff not being cold order W11087463 damper just in case.
OVEN KITCHEN AID KGRS303BSS0 Working fine collected partial on dishwasher order
RANGE WHIRLPOOL WFG505M0BW2 W11113908 control at vadnais W11176454 ignitor at vadnais found faulty control also ignitor in oven I don’t believe is the original I think it is the wrong part it is hard wired in and I don’t think mfg would have done that. So also need ignitor. Did not push oven back into hole unit was pulled out when I got to home. Tried calling customer to schedule went vm need to call and schedule return trip ; ordrng 1 W11113908 (cntrl-elec) and 1 W11176454 (IGNITOR )
MICROWAVE WHIRLPOOL WMH31017HS2 "Found unit on floor upon arrival, unit light was on, put blanket on table and when lifted unit up onto table noticed floor was hot and has a heat mark on floor where microwave was from light being on, found bent mounting nut, replaced this and reinstalled unit, holes where off about a half an inch which made it difficult to installed but was able to hand thread bolts into nuts to avoid them stripping out, had to use a bolt from stock because the bolt left from install was stripped, caused by the holes in cabinet not lining up with the wrap, took pics, unit now in cabinet, installed correctly, functioning ok"
REFRIGERATOR KITCHENAID KUDR204EPA00 "Installed new switch and user interface, customer to monitor."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Per customer freezer building up frost, checked door seals, doors sealing ok at this time. Fans working properly, cooling ok at this time. Advised to monitor."
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Fill tube frozen again in door tested fill tube heater which is getting 24 vdc homed heater for fill tube which is reading open bad heater must replace whole freezer door to repair fill tube line is not serviceable ordering freezer door customer to call when arrives ; ordrng 1 LW11026426 (dor-fip)
WALLOVEN WHIRLPOOL WODA7EC0HZ00 installed new UI on the unit and when first powered up was getting the same condition with the side buttons not working. Called techline and gave file SR7725818700. After calling and leaving unit on while waiting all the the buttons starting working. Techline didn’t have an explanation for that. Power cycled a few times and buttons worked every time.
REFRIGERATOR WHIRLPOOL GD22DFXFW02 Installed new bimetal on the evaporator. Old one was corroded and the cap popped right off. All checks out good and unit started cooling again with no issues. Bimetal will prevent EVAP from frosting up solid again.; used 1 Ship (Shipping/Handling) from stock
DRYER WHIRLPOOL GEW9200LQ0 Installed new power cord and terminal block. Customer bought new screws so was able to replace the 19 which were missing. All checks out ok and unit is heating and cycling with no issues.; used 1 Ship (Shipping/Handling) from stock
REFRIGERATOR JENNAIR JS48SEDBDA "Ff not cold freezer seems ok making ice and all product is frozen solid temps set at 5 temps was 10 on arrival. Found damper motor failure just grinding opened some by hand and unplugged so will cool some of ff side for now quoted 106.65 labor, 12.00 shipping, 97.95 diag, parts tax = 292.63 customer paid in full; ordrng 1 67001900 (damper asy) and 1 SHIP (SHIP)"
REFRIGERATOR WHIRLPOOL MBF1958FEZ03 "Temp around 37 degrees advised temps will fluctuate some as long as product is holding temps that is what matters, advised not to block air vents and keep clear path in front of it moved product advised to put glass of water in middle section of fridge with thermometer"
REFRIGERATOR KITCHENAID KRFC704FPS01 Cooled Friday and Saturday made ice then Sunday warmed up comp wattage started at 180 watts then leveled steady at 160 while trying to cool freezer compressor surface temps very hot pressures low side was 3psi and high side was 90 ran test 40 comp would not shut off in diag just stays running doesn’t seem to be switching 3 way properly called Techline advised to replace ui test unit and if issue replace 3way valve after sr#7725678915 office ; ordrng 1 W11099684 (valve) and 1 W11330486 (UI)
REFRIGERATOR WHIRLPOOL KBFN506EBS01 Installed light all operational now
RANGE WHIRLPOOL WFG505M0BB1 "Cooktop burners not getting low enough, also oven not maintaining temps consistently. Adjusted surface burner valves, now getting proper flame on low. Ran bake cycle and calculated average, unit is running consistently 25 degrees above set point with a range of 30 degrees above or below midpoint. Checked calibration, unit is set up 10 degrees. I did not change it because im not sure how many times it has been changed, told cust if calibration is changed more than twice it can cause the control to malfunction. Light bulb in oven has been burning out, ordering socket and one burner knob. Cust paid in full.; ordrng 1 W10856866 (SOCKET) and 1 WPW10339442 (KNOB)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Led lights out on top on RC and FC, tracing on a diagram leads to a faulty Aurora board at J3 plug per symptoms, needs led board, also may need led modules if that doesn’t resolve issue, ordering these 4 parts, part backordered office to follow up to schedule return, quoted 85.95 for labor; ordrng 1 W10804160 (cntrl-elec) and 1 W10908166 (module) and 1 W11205082 (module) and 1 W11205083 (module)"
MICROWAVE WHIRLPOOL RMC305PDB2 No light in the microwave and wouldn’t start a micro cycle. Found the large fuse on top of micro was blown. Replaced fuse and ran test. Light in micro now working and heated cup of water with no issues.
REFRIGERATOR KITCHEN-AID KRFC300EBS00 The damper control was making noise. Operation tested good after installing new damper. ; used 1 WPW10594329 (CONTROL) from stock
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new icemaker, unit tested ok, allow 24-48 hrs for ice, display not making noise anymore needs new ui; ordrng 1 W11224590 (cntrl-elec)"
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Installed new control, and rear cover, thawed ice off of evaporator. Advised to monitor, allow 48 hours for ice bin to fill.Dropped door trivet, broke tab, ordering to replace.; ordrng 1 W10887799 (trivet)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Need to reschedule no one was home tried calling as well as office
DRYER WHIRLPOOL GGW9200LW1 "Found gas coil failure. Installed new gas coil kit. Ran a test cycle. All tested ok. Ran a test cycle with vent tester. Unit tested poor for all dryers, 2 times. Customer to contact vent cleaners again; used 1 279834 (DRYER COIL KIT) from stock"
WASHER WHIRLPOOL MVWP575GW0 Installed actuator ordered. Calibrated and ran a test cycle. All tested ok
DRYER WHIRLPOOL WED7000DW1 Check unit over for issue with dryer not responding sometimes per customer and they have to cycle power at breaker before it will turn on at touch ui control. One error code f1e2 indicating stuck button. Ordering ui control and rescheduling call for next tuesday.; ordrng 1 W10914511 (console)
WASHER WHIRLPOOL WFW85HEFC1 Found door boot torn. Installed a new door boot. Ran a test cycle. All tested ok. No leaks
WASHER MAYTAG MVWB855DC3 Found f2e1 and f1e1 cleared codes and tested unit is now working but will need to order W11171748 control at whirlpool and W11112662 ui at vadnais to fully correct issue. Need to call and schedule with customer ; ordrng 1 W11112662 (console) and 1 W11171748 (CONTROL)
WASHER MAYTAG MVWB400VQ Found bearing failure. Customer declined estimate for repair and will purchase new. Unit is over 10 years old
DRYER WHIRLPOOL WED5620HW0 Install board and thermistor check over unit tested out good..
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found faulty heater took pics would need to order WPW10436849 heater and W11035836 control at vadnais customer scheduled for Tuesday ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10436849 (heater)
ELEC RANGE WHIRLPOOL WFE525S0HZ1 Install board check over unit tested out good..
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Ms pic. Temperatures on arrival were 34 degrees in the freezer and 46 in the fresh food section. There is no excess frost on the evaporator.which matches the freezer temperature.Thermistors show good, the 3 way valve works and the freezer top shelf cooled down to 21 degrees air temperature in test4. The freezer thermistor homed at7700, matching the temperature before diagnostics.The board is not reading the freezer thermistor correctly. Ned’s the high voltage board w11380560 from PFReturn Thursday 9-19-19.; ordrng 1 SHIPTOTECH and 1 W11380560 (HV BOARD )"
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Install all parts ordered do to food freezing in fresh food section and power unit on and verify all functions test ok at this time.
REFRIGERATOR KITCHENAID KBSN608ESS01 SR#7725816554Check fridge over for same issue one light module in freezer failed again. Replace with spare one I left with customer and all lights are now working. Called tech line and spoke with Leon about issue and he checked for any know issues with these led light modules and said their was nothing pointing to a manufacturing issue so just replace module.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ08 Wrong address. Not n zip code 55106. Office to call and reschedule after confirming address.; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Called on the way. Informed no o e was at home today. Customer will call to reschedule.; O-emld tckt
REFRIGERATOR AMANA ABB1924WES3 Check fridge over for water leaking out freezer and found defrost drain plugged. Clear drain and remove ice on floor of freezer and pull unit out and install new p-trap drain assembly per service pointer.; used 1 W10619951 (P TRAP KIT) from stock
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Install new control box do to unit not defrosting freezer evaporator and heater tested ok.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found water stuttering. Suspect pressure issue. Ordering pressure regulator. Office researching part. Will follow up with cust. ; O-emld tckt
DRYER MAYTAG MEDC215EW1 "Dryer ..checked dryer operation ..dryer not running ..power to dryer light is on .checked dryer and found thermal fuse is open and failed ...checked and found dryer vent is also plugged and no air flow out ,causing thermal fuse failure ...cleaned out plugged vent hood and replaced thermal fuse .ran and tested all running and heating good ,now .; used 1 WP3392519 (THERMAL FUSE) from stock"
DISHWASHER IKEA IUD8555DX1 "Checked control. Found latch code 5-2. Replaced latch with truck stock. Found UI turning on at random. Checked and found sticking key in UI. Ordering UI. ; ordrng 1 W11105144 (panel-cntl), used 1 WPW10653840 (LATCH) from stock"
WASHER MAYTAG MAH5500BWW "Washer ...checked washer operation ,,,,checked washer for burning smell ...ran washer cycle ,,,,checked washer belt ....motor ...and water pump ,all working good no smell or burning ,belt is good and motor is cool not overheating or hot .no burning found now .all working good ."
DISHWASHER KITCHEN-AID KUDS30FXSSA "Replace chopper, test ok; used 1 W10083957V (CHOPPER KIT) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Replace console, test ok, left old one with cust"
REFRIGERATOR KITCHENAID KRFF507EWH00 "Found ff EVAP blocked with ice and frost. Cleared ice and frost. Replaced thermistor with truck stock and positioned correctly. Reassembling and ordering controls.; ordrng 1 W10807590 (cntrl-elec) and 1 W11089931 (panel-ui), used 1 W10838965 (THERMISTOR) from stock"
OVEN WHIRLPOOL WOD51EC0AS05 Picked up part
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found filter head leaking. Needs filter head. ; ordrng 1 W11346622 (FILTER HEAD)
DRYER WHIRLPOOL WED8000DW3 Dryer ...replaced motor assl ...ran and tested and all heating good now .lablor and trip only part covered by wp
WASHER MAYTAG MVWB765FW0 "Washer ...replaced transmission and water valve ,,ran and tested all working good now ."
WASHER MAYTAG MVWC565FW1 Installed control and calibrated tested
WASHER MAYTAG A612 Found two spots unit was leaking which was on the bleach line and the injectors. Fixed the bleach line leak by trimming and adding new hose clamp. Will need to replace injectors. Customer has paid in full for the repair.; ordrng 1 WP206680 (injector h)
RANGE WHIRLPOOL WFE505W0HZ1 "Sr# 772582412 techline told me to raise element up so it won’t hit bottom panel so I did, noise is not there but customer said it would come back, so I told her to try it out and see what happens.."
WASHER MAYTAG MAV8000AWW "Found belt cracked and shiny. Unit needs, snubber, brake parts and belt. Brake parts are NLA. Customer will purchase new"
DRYER KENMORE 110.7120201 "No voltage going to heating circuit from the timer. If you push on the timer knob the heater kicks in indicating a loose contact inside the timer. Customer has paid in full for the repair.; ordrng 1 WPW10186032 (timer), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found that the door on freezer wasn’t sealing causing frost build up and leaking onto floor. Realigned door And tested unit is now sealing
WASHER WHIRLPOOL WTW5000DW2 InstLled parts and tested
DRYER WHIRLPOOL WED4985EW0 Found faulty fuse WP3392519 customer said he will take care of it. Need to send bill 97.95
WASHER WHIRLPOOL WFW9400SW02 Found communication error between ui and control. Customer wants to buy new collected 97.95
DISHWASHER WHIRLPOOL GU1200XTLQ3 "Wash motor hums. Checked no blockage at chopper that end moves freely needs new sump motor. W10782773 127.46,12.00 ship, labor 106.65 grand total 354.35 paid in full by check. Will need written invoice after service complete; ordrng 1 W10782773 (pump&motor), used 1 Ship (Shipping/Handling) from stock"
MICROWAVE KITCHENAID KMBP107EBS01 "Found light on inside microwave but, display is blank, needs new panel and possibly control/ fuse, ordering all 3; ordrng 1 W10915648 (cntrl-elec) and 1 W11101569 (panl-cntrl) and 1 W11188752 (fuse)"
RANGE MAYTAG MER5775QAW "Element burnt out, needs new element, quoted 85.95 for labor, cannot receive mail, ship to tech; ordrng 1 SHIPTOTECH and 1 WPW10276482 (elmnt-bake)"
MICROWAVE WHIRLPOOL WMH53521HZ3 Fuse bad installed new test ok already has updated interlock kit installed advised customer that with gas range when cooking to run vent fan so doesn’t heat up microwave too much customer was unaware of fan ; used 1 W10138793 (THERMAL FUSE) from stock
DISHWASHER WHIRLPOOL WDF520PADM7 COmplaint of unit Would trip breaker right when plugged in found that Neutral was wired direct to chassis ground and ground wired to neutral rewired correctly tested unit all operational and tests ok now
DRYER WHIRLPOOL WGD5620HW0 "Breaker stripped, Need bracket behind panel, both screws and strike plate, left panel Incase needed upon return, part back ordered office to follow up; ordrng 1 W11310030 (bracket) and 1 W11310031 (strike) and 2 WPW10288126 (screw)s"
WASHER MAYTAG MHWE900VJ00 "valve cracked and leaking bellow cracking needs Bellow wp8182119 and valve WPW10156253 quoted 106.65 labor 45.00 diag , 12.00 shipping parts tax = 427.98 customer declines for now collecting for both fridge and washer on this pvr"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "4-3,7-1 need new sump; ordrng 1 W11087376 (SUMP)"
DRYER WHIRLPOOL WED75HEFW1 "Dryer ....replaced control panel .started running dryer sometimes stops and flashes sometime won’t start ,and beeps ,won’t run lights flashing ..defective control panel maybe .or getting interference from house ,..ordering new panel too see if it defective ,; ordrng 1 W10919207 (panel-cntl)"
LAUNDRY CENTER MAYTAG MCG8000AWW "Dryer ...checked dryer operation ..dryer won’t start .thermal fuse checked ok ,,called tech line and ran diag test .error code cd ,code .tech line said thermistor is out of range ordering new thermistor .trip and part pd .; ordrng 1 WP31001590 (thermistor), used 1 S from stock"
REFRIGERATOR JENNAIR JFI2089WTS2 Installed new hv board programmed all on and running give 24 hrs for temps
DRYER WHIRLPOOL WHD560CHW0 Found error code F9-E2. Tech manual does not have a listing for that error code. Unit runs for about a minute or so and shuts down with the error code. Called techline. No one had any idea what what the error code is. They are turning it over to engineering for an explanation. File # 7725834466. Whirlpool will contact customer with findings; O-emld tckt
GAS RANGE WHIRLPOOL MGR6600FZ0 "Active hinge twisted and broken, door will not open and close properly. Installed new door hinge and reassembled door. Mounted door and tested, now door closing and sealing properly. All ops good"
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Wrong thermistor sent out, thermistor tested ok per tech last time though, installed controls, unit cooling, inst cust on temp adjustments"
DISHWASHER KITCHENAID KDTE104ESS3 "Customer said issues with plastic items drying, put into diagnostics, found no error codes, ran calibration through element all functions ok, inst cust to refer to page 7 of use and care guide where plastic items will not dry as well and may require towel drying, also inst cust to keep rinse aid full and pull dishes when still warm , unit operating as designed"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit was turned off, I turned back on, tested, temps dropping, fans are running. Advised customer to monitor, allow 24 hurls for temps to return to normal. 48 hours for I bin to refill."
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Installed new power supply, controls working properly now, ice maker did not fill, removed ice maker and found heater contacts failed. Replaced ice maker and tested, fills properly. Allow 24 hours for ice bin to fill. ; used 1 W10882923 (ICE MAKER) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated intermittent cooling in the fresh food section and condensation on the ice maker facia. Found the adapter assembly cockeyed. Operation tested good after removing and adjusting the whole adapter assembly. All temperatures good today, no signs of frost on the fresh food evaporator. Needs new user interface and control for intermittent cooling issues.; ordrng 1 W10894103 (USER INTERFACE ) and 1 WPW10675033 (CONTROL BOARD )"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed new fresh food evap, recharged to factory specs. Pressures and operations check ok at this time. Advised customer to monitor, allow 24 hours for temps to return to normal. 48 hours for ice bin to fill."
WASHER AMANA n/a Customer not home; saved tckt
RANGE WHIRLPOOL WFG505M0BS3 "Installed heat kit, customer to monitor, found no other issues with unit at this point, customer to decide if he’s satisfied with unit."
REFRIGERATOR KITCHENAID KRFF507HBS00 Recheck fridge for issue with not making ice and in diagnostics step 56 still was showing error code e5 . Temps in freezer were at 1 to 2 degrees and no ice in mold . Ran icemaker cycle test and it pasted and also filled with water. Believe previous tech might not of power cycled unit to clear error code. Optics also pasted diagnostics test. Power cycled at breaker box and cleared error code from control and customer will monitor for further issues.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Install ui control on freezer door per tech line recommendation do to unit not defrosting freezer evaporator. Rear control had been replaced twice do to tech line previously telling us that control determines defrost . But this time tech line inform me the ui control is the one to run software for defrost .
REFRIGERATOR WHIRLPOOL WRT311FZDT01 SR#7725829273Inspect fridge for issue with fresh food door not seal at top left corner of door seal and rubbing sound when door opens and shuts. Found after pulling doors off that lower right corner hinge section was damaged do to shipping or delivery and also the lower door was damaged. Called tech line and reported damage to Kathy in tech support. Damage to cabinet is not repairable and unit would also need a new fresh food door it was also not repairable. I did bend hinge over to help with door closing and tech support advised having customer call whirlpool customer service for a resolution. Took pictures of damage
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found bottom ff door hinge loose also washer in wrong location causing ff door to sag and not seal properly. Bracket on ff door missing and hole for bracket to attach to is stripped realigned everything and heat treated gasket so unit is not sealing correctly customer stated she is going to call Warner’s for new unit. Is they will not swap will need to order ff door and bottom bracket WP2183805 bracket WP681249 screw for bracket LW10599404 ff door
REFRIGERATOR WHIRLPOOL WRS586FIEM04 Check fridge over for noise issue and found air supply diffuser very loud and also freezer fan motor appears to be making a low pitch. Ordering parts and maintenance will install when received. Office needs to invoice customer for trip and parts plus shipping.; ordrng 1 W11036566 (motor-evap) and 1 W11236851 (DIFFUSER )
REFRIGERATOR WHIRLPOOL ED5VHEXVQ08 Found home water supply line cracked causing it to leak the water was off to unit which is why it wouldn’t dispense. Tested quickly with water on and dispenser is working customer will need plumber to fix this issue. Customer I spoke with is the tenant this is a rental and put in notes landlords name and number unit is apparently covered by home shield
OVEN WHIRLPOOL WOD51EC0AS05 Replaced the control board and both oven sensors. Tested good with each oven heating to 350 within 1516 minutes with both ovens on at the same. Documented the call with techline Cathy.
REFRIGERATOR WHIRLPOOL MFI2269VEM1 "Cust was getting water and ice under ref crisper and inside freezer when icemaker is on. Cust turned off icemaker and no further buildup. Removed bins, crispers and shelves and removed reservoir cover and filter cover. Cycled icemaker and got water coming out from ceiling where water line goes from valve to icemaker fill tube. Ordering icemaker fill tube, no water leaking from valve or from filter housing or reservoir; ordrng 1 W10165840 (TUBE FITTING)"
REFRIGERATOR MAYTAG MFI2570FEZ05 "Replaced the damper motor, icemaker wire harness with a thermistor for the damper motor and the fresh food thermistor in front of the top lights. Customer to allow 24-30 hours for it to get to the set temperature."
DISHWASHER MAYTAG MDB7749AWW2 "Door not closing securely, latch failed. Also some buttons on console not working, per service pointer checked ribbon cable and found discoloration from silver migration. Called WP techlineand got s code to cover console, part only. S code 25453. Cust paid in full for latch, shipping, trip and labor; ordrng 1 W10811149 (CONSOLE) and 1 WPW10404412 (LATCH)"
REFRIGERATOR KITCHENAID KRMF706EBS01 P trap drain plugged with gunk overflowing drain out and onto base pan to floor cleared out draining ok now
DISHWASHER WHIRLPOOL WDF520PADM7 "Clean out drain line, test ok"
REFRIGERATOR JENN-AIR JFFCC72EHL01 Installed control. Cycled power to machine. Unit running.
WASHER MAYTAG MVWB865GW0 "0-3,0-5 Need new tub, gearcase and spanner nut, tub stripped on gear case; schdld next appmnt for 9/18 WED !"
REFRIGERATOR AMANA ARB9059CS Cust says they tried to cxl.
OVEN WHIRLPOOL WOD51EC0HS Found unit tripping breaker. Pulled unit and checked junction box ok. Pulled covers. Found pinched wire at upper blower motor. Moved and repaired wire. Also found loose connector at bake relay on main board for upper oven. Secured connector. Tested ovens. Both heated to 350 deg. Unit not tripping breaker after 30 min run time @ 350.
DISHWASHER WHIRLPOOL WDT720PADM2 Found sump and motor leaking heavily from the motor. Screen cup and filter plate are missing. Office to call warratech for approval of repair. Office to schedule install with customer if approved ; ordrng 1 W10872845 (FILTER CUP) and 1 WPW10463906 (FILTER) and 1 WPW10671941 (SUMP AND MOTOR )
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door not sealing in corner. Addd permagum to corner to seal. Advised cust.