Krysti - Shakopee, MN
Super nice and knowledgeable
Jeffery - Savage, MN
Got the job done fast. They were clean. Called ahead like I wanted before showing up. Great guy's Jim and Josh.
Great response and service!
Oorvi - Woodbury, MN
Nancy - Minneapolis, MN
I purchased a new Whirlpool oven. it makes a very loud fan noise. Nate came to replace the fans. ( which did not help, Bad on Whirlpool) He was on time and very clean and courteous. Thank you TCA and Nate for trying to help.
Great Customer Service
Robert - Savage, MN
Josh was very friendly, knowledgeable of products and answered all of our questions.
Bobbi - Saint Francis, MN
Jim - Prior Lake, MN
Fast & Efficient
Oliver - Saint Paul, MN
Our repair guy was like a ninja; he came in, diagnosed the problem, and fixed it within 12 minutes. Boom! Plus, I asked for a morning appointment, and Twin Cities Appliance got me a time slot matching my request.
Bonnie - Minneapolis, MN
Awesome service and honesty- would use again.
Excellent and timely serevice and report
Sheriff - Falcon Heights, MN
Lisa - Victoria, MN
Very accountable with regard to arrival time and great service.
Kris - Rogers, MN
Lindsey - Rockford, MN
Randy - Saint Paul, MN
I wish all repair personnal where as nice and friendly getting the job done in short order as Jay did for us. I was totally impressed and thank you so much for hiring him He is a huge asset to your company.
Nicholas - Minneapolis, MN
Overall, extremely satisfied with our service tech. Wish we wouldn’t have had to wait a week for service and almost another week for the part to be installed.
Bob - Eagan, MN
Your technician was great. We weren’t sure if the sounds the machine makes were normal. He was respectful and assuring in analyzing and explaining our machine.
Tiffany - Saint Michael, MN
Electrician versus Twin City appliance
Tom - Minneapolis, MN
Told me that the issue was in the electrical panel and not in the stove. He was right. I had the electrician come out a second time and address the problem.
Thanks Dennis great service
K - Minneapolis, MN
Steve - Fridley, MN
Dave was very knowledgeable, they sent out another company. Three hours later he didn't know how to fix my fridge. And they said to call Twin Cities appliances. Wells it's working again.
Steve - Anoka, MN
Marline/claudy - Woodbury, MN
Our appliances are working well now and we appreciate your hard work.
My Dryer is Fixed!
Kara - Minneapolis, MN
Hung was very efficient and fixed at a price I expected. He was on time in the early end of the given time range.
Kari - Anoka, MN
So professional and knowledgeable.
Michele - Saint Paul, MN
Very professional and honest
Marge - Minneapolis, MN
Technician solved problem and told us it was under warranty. Much appreciated.
Tim - Blaine, MN
Poor service from dishonest technician
Max - Burnsville, MN
The technician first game in early December to look at our fridge. He determined the issue was a short caused by faulty wiring to one of the control panels. I was disappointed, but he then said that disconnecting the panel would allow the fridge to continue to run without use of the ice maker and water dispenser and the control of the drawer. I was fine with that, because we didn’t use any of those functions. A few days later, the fridge went off the rails with loud noises. I called again and they came out a couple weeks later. The same technician arrived, and said “oh, yeah, I told you it was never going to work with that piece disconnected.” That is a complete lie. My wife and I can both confirm that. He then put in his notes that “[I] declined service because of the cost”, which is also untrue and something I corrected him on when he was here multiple times. I never cared about the repair cost because I was only concerned about whether or not it was potentially covered by a warranty.
courtesy friendly professional timely excellent work will recommend highest marks 10out of 10
Phil - Forest Lake, MN
Great Service. Awesome Price!
Jay - Minnetonka, MN
Salesperson was knowledgeable and helpful. Asked for the sale but did not pressure. Delivery was professional and complete.
William - Saint Paul, MN
I was charged both for the labor and for making the trip to my house. Good work; steep price
Response from Twin Cities Appliance:
Thanks for the review William- We have a set trip charge that was told to you by the Whirlpool rep who you scheduled with along with Jane in our office- When we come out, labor applies if we need to do any work etc- Pretty standard in the industry(or any repair situation) to have labor costs for work done beyond the diagnosis
Efficient and professional warranty service
Sara - Arden Hills, MN
Twin Cities Appliance fixed some mistakes made by the original installers of a Costco fridge purchase. They did a great job, and were easy and pleasant to work with.
On time and promptly go to fix the problem.
Quoc - Maple Grove, MN
Hung is very knowledgeable. It took him a few seconds to figure out the problem and he gave me a clear explanation about the next step to solve the issue. Thank you very much
Great service, Jay was very knowledgeable and very pleasant.
Zane - Oakdale, MN
Daniel/melissa - Norwood Young America, MN
Very professional and courteous
Mark - Stacy, MN
Crystal - Excelsior, MN
Rapid service in the holiday period
David - Woodbury, MN
Washer was quickly checked out and repaired
Great service by Ryan!
Dan - Mound, MN
Ryan was very professional! This is the second appliance he has come to our house to service. Both times he was able to identify the problem very fast, explained everything very well and was either, able to fix it immediately, or ordered a part that arrived with-in a day or two so he could return within a week to install/fix. Thank you Ryan! We appreciate the service experience you provided!!
Competent, prompt, clean,
John - Minneapolis, MN
Need a piece
Michael - Chisago City, MN
I need the plastic piece to hold the rack on the rail. Mike found it on the drain but it is broken and keeps falling off.
Steven - Lakeville, MN
Dennis was amazing! He found the hard to find problem sound we were having and ordered the part- came back and installed the part !!! My refrigerator no longer has a sound ! Thank you to Dennis and this great team to not dropping the ball and telling us we will just need to live with it !! Thank you !
Fast and friendly
Paul - Minneapolis, MN
service tech was awesome!
Jeff - Blaine, MN
Nathan - North Oaks, MN
Excellent service. Jared came to our home multiple times due to ongoing issues and was always professional and clearly explained his work.
Jerry - Shoreview, MN
I'm very pleased with the work done on my dryer. Because of it's age originally it wasn't possible to repair it because the part was no longer available. I was a little frustrated because of paying a fee just to diagnose the problem but not repair. I received a follow up call the next day saying a part had been located, it was installed t my earliest convenience, and everything works fine. I really appreciate your going the extra mile to find the part. Your tech was easy to work with and did an excellent job.
Prompt and Professional
Anne - Andover, MN
Jeanne - Lakeville, MN
He was efficient, and informative in how to avoid the problem.
Michael - Woodbury, MN
Twin Cities Appliance did a very professional job installing our new appliances.
Ken - Elk River, MN
Elizabeth - White Bear Lake, MN
Friendly and helpful.
Mary - Maple Plain, MN
He did a great job explaining what was wrong and my options. Not pushy at all.
Kathleen - Champlin, MN
Ferguson - Golden Valley, MN
Good service. Always friendly
Mitch M - East Bethel, MN
Our service tech was very courteous, very fast, and best of all - fixed our dishwasher! Very impressed!
great prompt service
Mark - Burnsville, MN
Creative - Lake Elmo, MN
Sheila - Osseo, MN
Dave is awesome.
Nick - Saint Paul, MN
Dave was professional, friendly, and got the job done quickly. Thanks!
Joyce - Isanti, MN
The service was well done & efficient
Jo - Saint Croix Falls, WI
I liked how Jared diagnosis the problem and just took care of it and I was able to be back in business!
Jane - Victoria, MN
What service? Nothing was done. I was told to wait until the situation got worse...?
Response from Twin Cities Appliance:
We were unable to hear the noise you mentioned and had on the recording- Ryan gave you some suggestions to try and better capture where the problem might be coming from- Please let us know if it reappears
Jeff - Eagan, MN
Ryan did a great job of explaining things and offering options to address the problem.
Kevin - Red Wing, MN
Joann - Hopkins, MN
Great service! Our service technician was great. He arrived on time and we quickly made the repair. He answered the questions we had professionally and courteously. We were so impressed we actually called the Twin City appliance office to let them know how much we appreciated the great customer service. We recommend them highly
Jerry - Shoreview, MN
Your technician was unable to repair my dryer because the sensor is no longer available. On Friday I received a phone call from your office telling me they thought the had located a sensor. I haven't heard anything since. Were they able to come up with one? Jerry TerEick
Michelle - Waseca, MN
I have an extended warranty so I didn't pay for this service however I was very satisfied with the service I received. I also like the notifications on the arrival time and reminder calls. My tech was able to repair my dishwasher in 10 minutes or less.
Nancy - Oakdale, MN
I had my washer and dryer repaired and they did a great job!
Marsha - Mound, MN
Previous service on another appliance
Very nice and informative
Troy - Andover, MN
Paula - Lakeville, MN
Judy - Otsego, MN
Timely, professional service
Betty - Minnetonka, MN
On time, good quality service
Got it done
Christine/allen - Minneapolis, MN
Warranty job, missed first appt, my guess Warners Stellian forwarded bad info. Post it note left on our door has wrong TC Appliance phone number. Return visit on time, TC was able to make morning slot, appreciate effort.
Brenda - Faribault, MN
Parts were slow, but technical was very friendly, nice jobery friendly, nice job
Frank - Plymouth, MN
Parts were slow, but technical was very friendly, nice job. Waiting for the part and then a three hour window wait is kind of a pain.
Easy to schedule. Great Prices.
AC Flynn - Maple Grove, MN
Tom - Saint Paul, MN
Great service nice technicion
KitchenAid French door Built In
Matt - Bloomington, MN
I have a 20-year-old KitchenAid french door built-in fridge that stopped cooling overnight Tuesday. I called Twin Cities Appliance Wednesday morning and they were able to get a repairman over that afternoon. It happened to be the same repair man that fixed it for me in 2014. Super nice and knowledgable. We did not end up repairing it due to the cost ($400 compressor) and the age (20 years). I will definately use Twin Cities Appliance in the future!! Nice Job!
Ron - Woodbury, MN
Dan - Minneapolis, MN
Jon - Edina, MN
Excellent service! Communication good. Showed up on time. Had the right tools. Knew what he was doing. Personable. Made sure everything work properly.
Explains the situation to satisfy the customer
Connie - Webster, MN
Joe - Houlton, WI
Excellent online system and service
Elizabeth - Welch, MN
I was impressed from the beginning with the automated system you use to keep customers informed regarding expected timeframe for service and status updates.
Frank - Minneapolis, MN
Did not fix the problem
Kelly - Eagan, MN
Had to wait 2 weeks to get a service technician at my home to fix a 3 month old new washer. Then he tells me he can't fix it because I need a plumber to replace my hot water valve. Finally got it fixed today after a month without a washing machine! Warner stellian has gone down hill fast.
Lindsay - Long Lake, MN
Very nice repair man
Douglas - Saint Paul Park, MN
It was nice to get a call just before the arrival informing me the repair man would be arriving soon.
Jill - Carver, MN
Bill/kathy - Lake Elmo, MN
Dave did an excellent job!
David - Afton, MN
Mike did a great job. Solved our problem quickly and efficiently
Knowledge and direction
David - Minneapolis, MN
Very good service
Jeff - Stillwater, MN
Mary - Lake Elmo, MN
Jared was professional and yet friendly He did his job quickly, and keep me informed as to the status of the problem of my refrig
Dennis - Waconia, MN
Brenda - Farmington, MN
Josh did a fabulous job. Honest, hard working. Excellent representation of your company!!
Steven - Faribault, MN
Very pleasant and knowledgeable.
Mark - Lino Lakes, MN
He was on time, personable, informative, explained things, and gave us ideas for in the future.
Michael - Burnsville, MN
got it fixed
Dan - Hudson, WI
The tech was able to diagnose the problem leak in the water line and order a part. The only hassle was the part arrived by fed ex 30 minutes after the tech left on the follow up call as the delivery service was extremely slow. So it took another appt reschedule to finish the repair.
MN2529 - New Brighton, MN
The technician was extremely knowledgeable and professional. I would highly recommend. I was very impressed with the way they communicated with me prior to my appointment with reminders and I could track the technician as he was on his way to my home. Highly impressed all around!
Tiffany - Minneapolis, MN
Susan - Minneapolis, MN
Steve - Minneapolis, MN
David - Owatonna, MN
Despite complications Josh was professional, knowledgeable and complete with his service.
David - River Falls, WI
Michael - New Prague, MN
If it wasn't for Josh, we would have never found this defect. Thank you Josh for that, in today's world it is very hard to find a good customer service and I will have to save for Twin City Appliance they're very good on customer service.
Excellent - you made it right
Dennis - Maple Grove, MN
The new dishwasher had a dent in the front panel. You made it right! Duane was quick, professional and accurate. The tracking system was a nice feature - Duane called beforehand and arrived when he said he would.
James/jean - Maple Grove, MN
Very happy with the service.
Great communication and courteous service people
Jason - Woodville, WI
Mike - Minneapolis, MN
Andy did a great job
Jessie - Hager City, WI
Aaron was competent and communicative.
Dick - Hopkins, MN
Cindy - Hugo, MN
Efficient, polite, friendly, on time. A great experience
Richard - Minneapolis, MN
Awesome Service technician , would welcome Him back any time for Installation or service
Cindy - Lake Elmo, MN
Nice to work with. Professional.
Melanie - Minneapolis, MN
William - Wyoming, MN
Issue diagnosed. Part ordered, received and installed in timely manner. Thank you!
washing machine repair
Dan - Woodbury, MN
Hung Nguyen is a great tech!
River - Minneapolis, MN
Greg - Vadnais Heights, MN
Julie - Ramsey, MN
Tom - Minneapolis, MN
Brian - Lindstrom, MN
Great customer service via phone.
Ron/victoria - Medina, MN
Office folks and repairman were great!!
Jim is GREAT always goes over the TOP!!!
Lynn - Saint Paul, MN
Peter - Maple Plain, MN
Brilliant. On time, great execution!
Brent - Eden Prairie, MN
Great experience, from scheduling to completion.
Jackie - Corcoran, MN
Patricia - Woodbury, MN
Issue with fridge
John - Woodbury, MN
Great service. Knowledgeable and very professional technician.
Tim - Rosemount, MN
Awesome service, on time, thorough and completed quickly.
Margaret - Hager City, WI
On time, no nonsense
Mary - Saint Paul, MN
He was efficient and seemingly honest
Professional, engaged, efficient!
Robert - Saint Paul, MN
Aaron arrived early, after calling to check that that would be okay. He did an outstanding job with efficiently diagnosing and repairing an issue with our microwave. In addition, he was able to explain an issue with our original installation, and researched and provided the part number of a missing damper. I was impressed with Aaron’s excellent oral communication skills. Well done!
Job well done
Brain - Blaine, MN
Knowledgeable and quick
Anon - West Saint Paul, MN
John - Blaine, MN
Molly - Minneapolis, MN
Terry - Cambridge, MN
As far as I know a great job everything works good now and he had the part needed to fix it in the truck
Lori - Buffalo, MN
He was wonderful! Very professional and did a get job. Thanks
Therese - Farmington, MN
Really experienced professional employee! Awesome!
New fridge service
Anthony - Inver Grove Heights, MN
The tech was very knowledgeable and thorough. He figured the issue out with in 20 minutes.
Russell - Minneapolis, MN
Great service and diagnosed the problem quickly
Linda/richard - Inver Grove Heights, MN
The ice maker is working again!
Prompt and effective
Jonathan - Hudson, WI
Lisa - Victoria, MN
Bradley - Isanti, MN
Steven - Lakeville, MN
Josh went above and beyond to help with our refrigerator- including taking for a long period of time with the company. He tried what they suggested and gave us options! He is amazing and understands top customer service. Thank you Josh
Had part and had fixed in 15 minutes
James/jill - Otsego, MN
Very friendly. He had part on his truck. in and out in 15 minutes.
Greg/lynn - Plymouth, MN
Tina - Lake Elmo, MN
Excellent Professional service!
Susanna - Woodbury, MN
He resolved my appliance problems quickly and gave me great tips on maintenance
Deochand - Savage, MN
Deborah - Rosemount, MN
Great, knowledgeable technician
Gabe - Cottage Grove, MN
Dave did an outstanding job. Quickly discovered the issue and provided helpful expertise and working solution. Very knowledgeable and trustworthy. Thank you, Dave!
Mike Mc - Woodbury, MN
Ben - Farmington, MN
Josh was helpful, honest, and friendly. Thank you!
Cindy - Plymouth, MN
Dave's experience and patience got a difficult job done and my refrigerator is running like brand new. Best ever service!
Connie - Mound, MN
I was without a fridge for two weeks. Too bad I had to wait that long for service.
KMom85 - Woodbury, MN
The repair was quick and effective, but he didn’t reconnect our drain hose tightly enough, so when we first ran the washer, water got all over our laundry room.
Brian - Falcon Heights, MN
Aaron was right on time and solved my problem
David - Maiden Rock, WI
Old time respect with customer service
Michael - Champlin, MN
Fletcher greeted me with a kind hello, introduced himself.. wiped his shoes before entering my home. We talked about the problem, he explained what he was doing. He was quick, efficient and a polite goodbye. All the while a kind voice and respectful demeanor!!
KD - Minneapolis, MN
Jim - Bloomington, MN
Jim did A great job with our dishwasher…
Very knowledgeable, Explained Well, Answered Questions
Valerie - New Brighton, MN
Hung was prompt. He looked at the dryer, we discussed the problem, and determined how to resolve it. He was very helpful and knowledgeable.
Cathy - Minneapolis, MN
Service was excellent, unfortunately the prognosis wasn’t good, the motor was dead. Jim delivered the news gently.
Jennifer - Hanover, MN
Michael - New Prague, MN
There was a problem with my drawer on my fridge in Josh's the one that found it.
Andrew - Lakeville, MN
Joshua (Josh) was amazing. Timely and courteous. Will absolutely do business again.
Momma to 7 - Plymouth, MN
He did a great job! Works fabulous!
Cynthia - Lino Lakes, MN
Ben - Plymouth, MN
Michael - Blaine, MN
He got all problems fixed.
Colette - Minneapolis, MN
On time service and good teaching skills
Gerald - Maple Grove, MN
Our problem turned out to have a simple solution. Both halogen bulbs in our microwave blew at the same time and didn't show any evidence (burn marks) of being out of commission. Andy was quick to point out the problem and to educate me about the appearance of a burned out halogen bulb.
Good attention to issue
Brian - Andover, MN
Very appreciatitive of the communication and service extended towards me.
warranty work he fixed it right!
Vince - Delano, MN
Lukas was very prompt and courteous. Made the repairs on a new refrig/freezer that wasn't cooling. Ordered additional parts needed to repair a separate issue discovered with warranty claim. He fixed it right!
It was fine
Maureen/dennis - Roseville, MN
Ken - Minneapolis, MN
Friendly, knowledgeable service tech
Eric - Blaine, MN
Great process start to finish
Very knowledgeable and helpful.
Sandra - White Bear Lake, MN
Jason - Hopkins, MN
Excellent, great service!!!
Blake/jeannine - Maple Grove, MN
Very Satisfied With Service
Bruce - Grantsburg, WI
Jared was very professional, courteous and considerate. Through the process of elimination he has replaced some parts and has ordered more. Waiting for next phase. Cannot comment on cost as all service is under mfr warranty.
Service Tech. is smart, friendly, considerate, and is welcome here again.
Robert - Prior Lake, MN
Elliott - New Brighton, MN
The tech was a great guy! Right on schedule!
Mike - Monticello, MN
Very good tech, excellent job
Terry - Chaska, MN
William - Minneapolis, MN
Very efficient and informative
Great service, friendly technician
Mark - Hager City, WI
Thomas - Prior Lake, MN
Jewel - Minneapolis, MN
especially appreciated the call telling me that the service man was on his way --and the name was Jim.
David - Minneapolis, MN
Hung cleaned up my problems that the first tech could not do
Marcia - Bloomington, MN
Marilyn - Maple Grove, MN
Very efficient and washer is working except do have a question about the water temperature that seems to be different from original install.
Very knowledgeable and Friendly
Terri - Woodbury, MN
Sham - Savage, MN
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Need led freezer module installed jumper so ff lights will work for now; ordrng 1 W11205083 (module)
MICROWAVE WHIRLPOOL MMW9730FZ05 New Thermistor ohms out same as one in unit 12k at 70 degrees techsheet shows 77 degrees is 28k and as these thermistors warm up ohms drop so techsheet is wrong. Acting Like door swtich issue but door switch closed when checking at board p1-3 to p354. Will need to do inverter and appliance manager at same time. Unit runs same amount of time everytime you try even when doing back to back; ordrng 2 W10759525 (grommet)s and 1 W11325604 (INVERTER) and 1 W11325787 (CNTRL)
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Needs right hand door fridge part sent is left hand door. Left part with customer. Ordering right hand door. Part eta tba customer will be gone all of the month of February. Talked to Mark in the office will be shipped to the shop for the time being. Will have to get in contact for reschedule date.; ordrng 1 W10910855 (dor-fip) and 1 W11223753 (nameplate)
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Chute was jammed full of ice was able to chip out ice and get bucket removed auger motor works and bucket is ok advised to dump ice bin 1 a week or 1 every 2 weeks not sure if air leak from cute or door was open at some point all works ok now icemaker cycled and filled normal no leaks
REFRIGERATOR WHIRLPOOL ED5PVEXWS02 Installed parts unit running and cooling fine when left
MICROI/OVEN KITCHEN-AID KEMC308KSS03 "Door springs broken, door hinges worn out oven door opening past 90degree angle springs weak, loud buzzing burning smell no heat in microwave, diode arcing against cabinet inside shortingnout HV side. Will need listed parts quoted 155.90 labor, 97.95 diag, 12.00 shipping Customer declines for now.WP4375020 81.06 capWPW10687786 18.26WP4375424 282.50 mag WP4375286 207.49 transformer WP9760576 44.80 hingeWP9760575 44.20 hingeWP4451009 54.04 spring WP4452395 56.20 spring8183954 79.88 motor"
WASHER MAYTAG MVWC565FW1 "Unit leaking oil at gearcase. Replaced gearcase,belt,pulley. Ran calibration, diagnostic and normal fill all test good no leaks."
RANGE JENN-AIR JGRP430WP02 Customer complaint burners click when on low. Arrived found 2 burner caps were not all the way down which can cause that or if there is a draft that moves flame away from electrode put burner caps down in place had no issues while boiling pot of water if issue persists order W10854967 W10833887.
DISHWASHER KITCHENAID KUDP02CRBL1 Installed new link kit operational now
RANGE WHIRLPOOL WFE320M0ES2 Replaced outer door and active spring. Old spring damaged and caused glass to flex and break.
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Installed new door since cam on the original was damaged but there is a scratch at the top of the new door so will need to reorder. Office to schedule with customer once we can get another door out.; ordrng 1 LW10721540 (dor-fip) and 1 W11178521 (NAMEPLATE)
RANGE WHIRLPOOL WFE320M0ES2 No display on the control verified all voltage inputs to control are correct and they check ok. Will need new control to fix issue. Office to Schedule with customer once we have the part.; ordrng 1 W11122560 (CONTROL)
REFRIGERATOR WHIRLPOOL WSF26C2EXY01 "Repair,fed the core charged rear control board. Unit tests good with the compressor starting immediately.collected $85.90 on and approval number 1961789892."
REFRIGERATOR MAYTAG MSS26C6MFZ00 Harness is cut by the hinge for the freezer so no power is getting to the ice maker. Fix would be a new freezer door. Customer going to contact whirlpool to see if the can get the part covered.
WASHER MAYTAG MVWB835DW0 Had to break wash plate to get off gearcase shaft. Installed gearcase. Ordered wash plate. Customer will install himself. Doesn’t want to take another day off. ; ordrng 1 W10902814 (WASH PLATE)
WASHER WHIRLPOOL WTW5000DW3 Ran through recalibration and diagnostics with no noises. Put a load in an put through a rinse and spin and the only noise was coming from the drain hose banging against the back. Customer going to put something between the hose and back and I will run some more loads to see if that’s where the noise was coming from. Will record video of noise if still having issues.
OVEN WHIRLPOOL WOD51EC7AS04 Installed new upper and lower cooling fans on the unit. Tested out with upper and lower bake. Cooling fans came on and are running with the same amount of noise. Unit fairly loud while running cooling fans and heat and cool air coming into intake area causing intermittent fan speed causing whining noise.
WASHER WHIRLPOOL CAE2795FQ0 "Found lid latch failure. Ordered lid latch. Customer paid in full. Saturday install ; ordrng 1 WPW10482836 (LID LATCH), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR KITCHEN-AID KBFN502EBS02 "Checked the ice arm extension and was moving freely with no issues. Cycled ice maker and unit filled and extension went into place with no problems. Customer going to monitor to see if the issue continues, extension may have been stuck. If still an issue will need new ice maker as ice arm may not be shutting off the cycle correctly."
REFRIGERATOR KITCHEN AID KBSN608ESS01 One of the freezer leds has gone bad. I am ordering a new module for the customer to install.; ordrng 1 W10908166 (module)
RANGE WHIRLPOOL KSGG700EBS1 Installed new spark module in unit. Tested and all surface burners are now lighting with no issues. All checks ok.
DRYER MAYTAG MGDC215EW1 Found thermal fuse failure. Installed a new thermal fuse. Ran a test cycle. All tested ok. Vent tested ok; used 1 WP3392519 (THERMAL FUSE) from stock
FREEZER WHIRLPOOL MZF34X20DW03 The compressor is noisy and hot to the touch. The low side pressure was all the way up to 30 with the compressor running. With the compressor off pressure went up to 55. This indicates an inefficient compressor and not a leak. Needs new compressor.; ordrng 1 W10750851 (compressor)
DRYER WHIRLPOOL WGD9200SQ1 "Dryer ...checked dryer operation ..dryer not starting ,,,smells burning ,,checked and found control board melted and burned up ..control board needs to be replaced ordering new board ; ordrng 1 WPW10174745 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Installed new bracket. Operation tested good.
WASHER WHIRLPOOL WFW9150WW01 The door locks but the drum won’t rotate. Getting voltage to the motor control in diagnostics but still no movement from the motor. I found the main connector at the motor pretty much pulled out. Operation tested good after connecting properly.
DRYER MAYTAG MED5630HW0 "Dryer ,,checked dryer operation ...dryer is noise and vibrating ,drum checked out good ,adjusted legs and blower housing ,dryer still is making noise ,service update on dryer ,needs seal kit for housing ,,ordering part seal kit ; ordrng 1 W11401018 (SEAL)"
RANGE WHIRLPOOL WFE540H0ES0 Customer stated debris between the door glass. What looked like debris in between was actually debris bakes onto the inner door glass. I suggested using winded and a scraper to remove the debris.
DOUBLE OVEN MAYTAG MEW6627DDS18 Customer stated both oven temperatures are off and the lower door glass is dirty. I set both ovens to 400 and took 6 temps. Both ovens were within 5 degrees of the set temp. I was able to take the lower door apart and clean the glass.
COOKTOP JENN-AIR JGD8130ADB Installed new valves. Operation tested good.
WASHER WHIRLPOOL WTW7300DW1 "Washer ..checked washer operation ,,,washer noise when running ,,found washer in tray .and on heavy loads motor is rubbing on tray ,and found oil on motor and tray washer transmission is leaking oil ..washer needs new transmission and rotor motor .oil .raised leveling legs to raise washer .but needs transmission ,,and motor ..pls call to get approval .; ordrng 1 PARTSAPPROVAL and 1 W10754161 (motor rotor) and 1 W10811956 (GEARCASE )"
DRYER AMANA NGD4655EW2 "Dryer ,,,checked dryer operation ,checked for heating ,vent checked good all clear ..ran dryer Cycle ,,dryer no heat after 20 mind in cycle ,found burner no flame .coils on gas valve are bad replaced coils on gas valve ,ran and all heating good now propane gas on dryer ,heating fine now .; used 1 WPW10328463 (GAS COIL) from stock"
REFRIGERATOR WHIRLPOOL MFI2269FRZ04 "Water leaking from filter head assembly, ordering new head/reservoir. Cust is ok with Jay going into house thru garage if he cant be here, garage code 1967; ordrng 1 W11346622 (RESERVOIR/FILTER HEAD)"
DRYER WHIRLPOOL WGD6620HW1 "Dryer ..checked dryer operation ..dryer is making noise when drum turning ,,scrapping ,,took dryer top off and found control board fell loose and rubbing on drum ,,,reinstalled control board on dryer top .and tightened down ...ran and checked all working good now"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Water filter bracket plate is broken and will need to be ordered and replaced. Also led bulb was loose and just needed to be tightened. Styrofoam is supposed to be their per factory. Rescheduling call for next Wednesday ; ordrng 1 WP67001668 (plate- fil)
DRYER AMANA NED4655EW1 "Dryer .. ,checked dryer ..making noise when turning ,,checked belt ...rollers and idler pulley ,scrapping ,found coin stuck on rear drum seal .removed and adjusted drum ,all working good and sounds good now"
DRYER WHIRLPOOL MGDB835DW4 Install burner check over unit tested out good..customer to retook vent it was off when I got here..
DRYER WHIRLPOOL WGD5000DW3 Install coils check over unit tested out good heating properly on all cycles..; used 1 WPW10328463 (GAS COIL) from stock
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Freezer door has dents. Installed new freezer door and transferred components. All ops good, door looks good."
OVEN WHIRLPOOL WGE555S0BS00 "Installed new main harness and power cord. Tested unit, heating normally in ovens and on surface. All ops good"
WASHER MAYTAG MVWB835DW0 Needs. New gear case on the unit. Bearings are out on the current one. Office to order the part. Collected all but labor. 157.70; ordrng 1 W10811956 (drum assy)
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Install fill valve check over ran diagnostics it went thr fine no leaks no code, customer wants to keep part for their insurance company.."
WASHER AMANA NTW4516FW3 "Ran diagnostics found fill code, due to drain hose laying on floor, instruct to have it up somehow and read installation and manual, normal noise and be patient water will fill and stop randomly, unit wash button lights up..clear code and calibration done."
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Installed new freezer door and transferred components. Door sealing properly and looks good.
OVEN KITCHENAID KODE900HBS00 "Installed lower contorl and blowers, reinstalled unit, both ovens preheated good no errors"
MICROWAVE WHIRLPOOL WMH78019HZ1 Installed new door and tested all working great
WASHER MAYTAG MVWX655DW2 Installed new valves and had customer put the arrestors on the wall valves not the unit valves. All is good
MICROWAVE KITCHENAID KMHC319EWH3 "Installed the. New door assembly W11205126 and will return the incorrect door W10710350.The other boards were Installed last time. Tests good with a temperature rise for 1 cup of water in 1 minute of64 degrees, from 65 degrees to 129 degrees.Parts were paid for previously."
WASHER WHIRLPOOL WFW5620HW0 Installed new control and tested all running good now.
DISHWASHER MAYTAG MDB4949SDZ0 Needs a new sump and pump. WPW10591570 Office to get approval for repair and reschedule with customer.; ordrng 1 WPW10591570 (pump&motor)
MICRO/OVEN WHIRLPOOL JMC2427DS01 "The control.panel reset this time when the breaker was turned off, then on. It did not reset last time. Repacked the microwave appliance manager and the power supply board. Tests good and heated a cup of water from 73 degrees to 143 degrees in 1 minute"
RANGE JENN-AIR JGS9900BDS Ms pic.Customer previously replaced the oven bulb. Shows continuity but is not lighting. Light receptacles are not available and it would cost more than desired to try to remedy customer is ok without an oven light if the board works.Replaced the main control board. The downdraft fan works on all speeds and the oven heated up to 350. All cooktop burners tested good. Collected charges of $555.63 on check number 9655.
RANGE JENNAIR JDS1450DP0 The door liner was installed on 12-26 before discovering the control panel was wrong.Replaced the control panel..no faults codes are in the computer and both the upper and lower ovens heated up to 350 at the same time. All cooktop burners test good
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Door gasket torn and coming away from liner, ordering door to replace. White gasket not in IPL. Part ships to customer, office to call and reschedule when ships. Advised may take 4-6 weeks to ship. Left card, advised to call if door shows up. Check part for damage on arrival and have inside at least 24 hours if cold out. ; ordrng 1 LW10912118 (FF DOOR WHITE)"
WASHER WHIRLPOOL MVWB765FC3 WP sent the wrong part. Ordering a new gearcase. Part ETA is 1/27/20. Office to Xpart and schedule install with customer. Clutch and stator was received ; ordrng 1 W11393685 (GEARCASE)
DISHWASHER KITCHENAID KDFE104DBL2 "Parts covered under the 60 month part warranty.Replaced the control board.tested good in normal by starting, draining, refilling and washing. Collected labor of 85.90 plus tax of 4.72 for a total of $90.62 on check number 12699."
WASHER MAYTAG MVWX655DW1 Code on unit for long or no fill. Found the cold water was shut off. Once back on unit filled with no issues. Ran through recalibration and automatic test and all checks out good with no problems.
WASHER WHIRLPOOL WTW7300DW1 "3-2 codes, gearcase noisy, also bad valve, call when coming back; ordrng 1 W10811956 (GEARCASE) and 1 W11220230 (VALVE)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Wrong adjuster kit was sent for this unit. Had the right one on truck. Installed all is good.; used 1 W10712395 (RACK ADJUSTERS) from stock
WASHER AMANA NFW7200 Unit needs a new main control. Control is NLA. Customer to purchase new
WASHER MAYTAG MVWB835DW2 "Washer ...replaced gearcase ..transmission ,,,,,,ran and tested all working good now ..trip pd and whirlpool is covering part .labor only ."
WASHER WHIRLPOOL WFW72HEDW0 "Error codes on unit for no water detected entering machine, pressure signal out of range, long drain, and door lock error. Unit went through a diagnostic test with no issues until the end of drain cycle. After all water had left unit stuck in step 7 still running drain with empty unit. Blew out pressure hose and tried again. This time didn’t get hung up on step 7. Customer going to run clean wash cycle and then see if codes come back. If so would need drain pump, pressure switch, and pressure hose. Quoted $135.95 for install."
WASHER WHIRLPOOL WFC7500VW0 Little bit of wobble in basket and unit is up on home made shelve which has a fair bit of vibration when unit goes into spin. This unit is very sensitive to out of balance loads so the wobble on the stand and the wobble in the basket is going to be enough that the machine will rarely balance. Tested with three large towels and was able to get it to balance and go into a high speed spin on the 4th try. Likely out of balance loads causing issues and unless perfectly balanced won’t spin out correctly. Office to process refund.
WASHER WHIRLPOOL WGD8000DW4 Customer request morning nothing promised. Console ordered wrong part thought panel control would be a part of it. Ordering panel control.; ordrng 1 W11133029 (panel-cntl)
DRYER WHIRLPOOL WGD7300DW0 "Pulley that was sent was broken, replace parts, test ok; used 1 WP691366 (PULLEY) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace housing ui, test ok"
RANGE JENN-AIR JDS1750EP0 "Panel dog eared on a corner, need to reorder , customer will check and call; ordrng 1 W11039015 (panl-cntrl)"
DISHWASHER WHIRLPOOL KDTE334GPS0 "Replace parts, test ok"
DRYER ADMIRAL LNC8764A71 "Igniter bad, cust to repair"
DRYER WHIRLPOOL WED7500GW0 "Replace parts, test ok"
WASHER MAYTAG MVWB835DW1 "F6e2 found in diagnostics, will not progress through cycle, unable to select anything, needs new control and ui, office closed, customer will call to see if have anything sooner in the am made no guarantees , put on Wednesday as on now; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
DISHWASHER WHIRLPOOL n/a Found sump motor failure. $436.94. Customer declined estimate for repair and will purchase new
DISHWASHER WHIRLPOOL WDT710PAHZ1 Retainer clip on the right side rail was off. Put it on tight like it is supposed to be. Might not have been clipped in properly. Not coming off now. Office to order new parts. And will be back next Wednesday.; ordrng 1 WP3385089 (track) and 1 WP8565925 (stop) and 1 WPW10082861 (stop)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed door, made no difference, top right corner sticks out 1/2”, tried leveling and softening up gasket, no differencecalled techline they said to order permagum and stick behind top part of fridge door gasket to make up gap, ordering gum, customer not happy; ordrng 3 212643 (sealer-gum)s"
WASHER MAYTAG MVWB765FC3 "Washer ..checked washer operation,ran test cycle error code foe4 ..no spin because of water temp ..in test cycle found no hot water entering washer ,washer water valve is bad ,,,replaced and installed new water valve ...recalibrated and tested and all working good now filling and spinning good ,; used 1 W11165546 (VALVE) from stock"
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Installed damper, tested ok, unit cooling good"
OVEN IKEA IGL730CS0 "Broiler sometimes light up but only in the beginning stage, I try bake and made it not then the broiler try’s to come up but will not lite...; ordrng 1 W10860916 (module-spk) and 1 WPW10333842 (igntr-oven)"
RANGE WHIRLPOOL WFG770H0FZ0 "Installed trim , door now opens and closes normal"
ADMIRAL ELECTROLUX YU12 Drop off complete.
REFRIGERATOR KITCHEN AID KFIV29PCMS00 Check unit over for cooling issues and found sealed system leak in fresh food evaporator. Unit will need full rebuild on sealed system and will need heater kit and control board kit. Rescheduling call for next Thursday and need three time slots ; ordrng 1 W10648070 (heater) and 1 W10878993 (cntrl-elec) and 1 W10917531 (evaporator)
REFRIGERATOR KITCHENAID KRFC704FPS03 "Temps in fresh food off by a couple of degrees, UI shows average temps of 37, thermometer showed closer to 40, set unit to 35, advised to monitor, UI making a buzzing noise as well. Ordering to replace. Part ships to customer. Return 1/21 to install. ; ordrng 1 W11330486 (USER INTERFACE)"
DRYER WHIRLPOOL WED75HEFW0 Remove sock from blower wheel checked over unit tested out good..
RANGE WHIRLPOOL WFG975H0HV0 "Ms Pic.Checked diagnostics for codes and found none. Tested the temperatures and for heat loss around then gasket. Found no excessive heat from the vent under the control panel or heat loss around the door.Temperature testing revealed the average temperature was 386 degrees when set at 350.The control panel will not go not diagnostics. Will need to order the electronic control board W11284302 and the oven sensor WPW10181986.Office to,order parts and reschedule with the customer; ordrng 1 W11284302 (cntrl-elec) and 1 WPW10181986 (sensor)"
DOUBLE OVEN KITCHENAID KODE900HSS00 "Can not select middle options in setup menu easily. Ordering user interface to replace, both ovens over calibrated. I recalibrated. Should work properly for now. Factory order part, office to call and reschedule. ; ordrng 1 W11399172 (USER INTERFACE)"
DISHWASHER WHIRLPOOL WDT720PADM2 Ran diagnostics no error codes unit draining fine unable to replicate issue. Sounds like could be incoming power issue.
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 Install all parts ordered and verify dispenser is working and freezer light is also now working and all fresh food lighting is working.
WASHER WHIRLPOOL WFW6620HC0 Install all parts checked over unit tested out ran diagnostics went thr fine..used air sled to bring unit out..
FREEZER WHIRLPOOL WZF79R20DW03 Install new compressor do to being faulty and install one dye drier. Recharge system with 4.6 Oz 134a refrigerant. Power unit on and verify system starting to cool down . Instruct customer to monitor temps for several days before stocking with food.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Check fridge over for Issue with water leaking and found water tube in back not inserted into water valve completely and was dripping. Push tubing into compression fitting completely on water valve and dripping stopped.
DRYER MAYTAG MEDB765FW0 "Per customer, user interface not always accepting inputs. Ordering user interface to replace. Part ships to customer, schedule to return 1/23 to install. ; ordrng 1 W11089306 (overlay)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Compressor making noise, sounds like floating valve or weak spring, would need to replace compressor to resolve. Also could not get ice box fan to cycle in diagnostics, hard reset controls and now fan is operating in diagnostics, indicates communication issue in boards. ; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR ) and 1 W11284720 (USER INTERFACE)"
OVEN WHIRLPOOL KODE300ESS02 "Unit giving f2e1 error code, happening more and more often. Unot also shutting down in the middle of a cycle. Ordering UI assembly; ordrng 1 W11087457 (UI ASSEMBLY)"
RANGE WHIRLPOOL WFG515S0ES1 SR#7726921970Call tech line about range and when they looked up serial number unit was listed as field scrap and wasn’t supposed to have been sold and is not covered under warranty anymore. Policy #wocb700fl1
MICROWAVE WHIRLPOOL WMH53521HW4 Replaced the microwave door. Tests quiet.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Damper making noise, freezer led burned out, ordering damper and led module to replace, parts ship to customer. Return 1/23 to install. ; ordrng 1 W10479155 (control DAMPER) and 1 W11205083 (MODULE)"
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Found water line frozen to ice maker, cleared ice from fill tube. Advised to monitor."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Freezer led failed, replaced led module, all lights working now. ; used 1 W11205083 (MODULE) from stock"
DISHWASHER KITCHENAID KDTE334DSS0 Found that the wheels had broken off and melted against the heating element. Picture taken of wheels. Ran a test cycle. Found diverter leaking. Element is is in good condition. Total for repair is $511.87. Customer will talk it over with spouse
REFRIGERATOR WHIRLPOOL WRS325SDHZ Installed valve ordered. No leaks. Tested dispenser. All tested ok
DISHWASHER KITCHEN AID KDTM504EPA2 This the the left unit. Upper rack is moving normally. No error codes found. Ran an auto test. All tested ok. There is calcium forming on the heating element. That may cause the upper rack to not roll as smooth until it’s moved a couple of times
MICROWAVE AMANA AMV2307PFW0 "Unit not heating and cust getting open/close door error code. Ran unit, magnetron very loud. Pulled unit down and installed new magnetron and door interlock switch kit. Tested, now heating normally and door closing properly. Remounted above range and checked again, all ops good"
WASHER MAYTAG MVWX655DW2 Installed new valves and had customer put the arrestors on the wall valves not the unit valves. All is good
REFRIGERATOR WHIRLPOOL WRB329DMBW01 Put unit through ice harvest test mode with customer ice harvest is quiet. Found no issues with temp or operation. All test good.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Ms Pic.Replaced the doors the builder noticed were imperfect.The homeowner opened, removed all protective plastic and approved of each h door prior to replacement.Transferred the door gaskets, handles, door bins, door stops, ice chute gasket, mullion heater,the dispenser water tubing, and the dispenser and User Interface components.The dispenser functions test good, the gaskets seal and All doors look great!"
RANGE WHIRLPOOL RF378LXPS1 Door pins were not available. Got door together as best I could.
MICROWAVE WHIRLPOOL WMH32519HZ5 Installed new case on microwave. Customer ok’d.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Installed new control board kit, tested operations, all check ok."
COOKTOP KITCHENAID KCGS356ESS00 Check cook top over for issue with yellow flame and at time of service all burners were operating properly. Ordering gas regulator and rescheduling call for Thursday per customer request. Office send cooking tech back.; ordrng 1 W11087445 (regulator)
WASHER WHIRLPOOL MHW6630HW0 "Test ran unit, all sounds ok. Explained how balancing works on this unit. Advised may get some sounds when goes into spin, normal operations."
REFRIGERATOR KITCHEN-AID KSSS36QDX04 "Low side refrigerant leak, oil on heat exchanger. Customer declined repair at this time."
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Check fridge over for cooling issues and found that freezer is not cooling and fresh food is indicating sealed system leak in fresh food evaporator. Ordering evaporator kit and heater kit along with new control kit update. Customer wants to talk to whirlpool about total cost for repair and wants all labor covered. Parts required are board kit w10878993, heater kit w10619962, evaporator kit w10917531 . Customer will contact office with what whirlpool says about coverage. Office will need to allow three time slots for repair. Estimate labor to be $350.00"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Unit not cooling at all, compressor is running. likely leak in sealed system, saw no signs of oil by compressor connections, possibly evaporator or internal leak. Recommended customer contact dealer to try to get exchanged."
REFRIGERATOR MAYTAG MFF2258FEZ02 "Installed new glides, closes properly now."
OVEN KITCHENAID KODE300ESS02 Installed new harness and meat probe jack. Operation tested good.
WASHER WHIRLPOOL WFW90HEFC1 Installed new valve assembly. Operation tested good.
REFRIGERATOR WHIRLPOOL ET8MHKXMT Clean out defrost drain again do to ice blockage and install heat probe into the drain to prevent further freezes up.; used 1 819043 (HEAT PROBE) from stock
COOKTOP WHIRLPOOL WCG51US6DS00 "Left front burner not lighting on its own, and knob for left front burner broken. Using a different knob, the burner will light when you turn on a different burner and turn the left front burner valve so ignitor electrode, spark module and valve are all working. Cannot find switch harness on any parts breakdown, need to send to parts research. Told cust price for knob plus 85.90 labor and however much the switch harness will be, told her we will call once we find it with a reschedule date; ordrng 1 PARTRESEARCH (SWITCH HARNESS) and 1 SHIPTOTECH (DIRECT TO TECH) and 1 WPW10646805 (KNOB)"
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Replace faulty door switch and not light is working properly.
REFRIGERATOR WHIRLPOOL GI0FSAXVY02 Replace rear hv control board and program with correct code from tag on wall. Power unit on and verify fridge is now working properly.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Test dispenser multiple times and water and ice worked every time. Power cycled fridge at outlet and retest and still working properly. Checked door switch’s and no issues found . Reform fresh food door gasket with heat do to not sealing at top slightly and instruct customer to let us know if problem persists. Recommend office order duel valve WPW10341320 if customer calls us back.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Check fridge over for cooling issues and found freezer was not cold but fresh food section was and no ice build up on evaporator. Power cycled fridge at breaker box and watch temp drop from 59 to 17 degrees and still dropping. Called customer and recommended replacement of control boards . Customer decline at this time and will check temps after the weekend and if ok will look into exstended warranty. Part needed would be W10864269 labor $85.90
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Unit cooling, installed new control. All ops good"
MICROWAVE WHIRLPOOL WML75011HZ4 "Cust said turntable not working properly, will not stay level when it 5urns. Removed turntable and found tt coupling not inserted all the way. Removed and reinstalled coupling then tested, tray now staying level. Ran large bowl of water close to outside edge of glass tray, turntable now operating properly"
MICROWAVE IKEA IMH172DS1 "Installed new console, now staying tight to frame. All ops good"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed components for crisper pan and shelf. Installed new supports. Reassembled crisper assembly and reinstalled in ref. Installed drawers and tested, all drawers working properly"
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Freezer LED light out. Checked door switch, switch good. Ref lights working. Picked up new LED assembly locally and returned. Installed new LED assembly, lights now working. All ops good; pckd up 1 WPW10515057 (LED ASSEMBLY)"
DISHWASHER MAYTAG MDB4409PAW0 Ran diagnostic not heating at end of cycle. Replaced control unit still not heating. No continuity through heating circuit. Checked element no continuity through heating element. Installed old control is sending 120 volts during diagnostic cycle. Would need heating element. Total already collected would need to refund parts difference cost at end of service.; ordrng 1 W10518394 (heater)
DRYER WHIRLPOOL NED4655EW dryer vent was plugged-
WASHER WHIRLPOOL WFW6620HC0 "unit is making a knocking noise. found loose hose from dispenser to pump banging against cabinet. corrected issue, unit is no longer knocking. call complete"
DRYER AMANA NGD4655EW2 "Replace parts, test ok; used 1 349241T (ROLLER KIT), and 1 WP691366 (PULLEY) from stock"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Ms pic.Customer’s digital thermometer shows the freezer at 2 degrees now. Technicians tester shows it is accurate. The fresh food temperature is 37 degrees. Customer’s concern is varying temperatures in a range of about 10 degrees.Tech thinks it may be due to the defrost cycle but the electronic will not go into diagnostics to run diagnostics after 6 attempts.Ordering an electronic controlW11257371.Return Wednesday 1-22-20.; ordrng 1 W11357371 (ELECTRONIC CONTROL ASSEMBLY)
DRYER WHIRLPOOL WHD3090GW0 Found main control failure. Getting F01 error. Have 120 volts at the outlet and have 120 volts to control. Console lights up. When pressing start the error code comes up. Estimate for repair is $632.69. Victor will call the office if he decides to go with the repair. 2 techs. Part W11239098; O-emld tckt
DRYER WHIRLPOOL WED5000DW2 found dryer drum noisy had bad drum support roller replaced roller from truck stock w10314173... tested unit call complete
WASHER WHIRLPOOL WFW9620HBK0 repairedleaking water inlet hose on tub on dispersner
WASHER WHIRLPOOL MHW8630HW0 "Replaced pump and dispenser. Erased oversuds code, ran diagnostic cycle testing unit and dispenser all test good."
REFRIGERATOR KITCHEN AID KFCS22EVMS8 "Ms Pic aNd of the dip 10-21-14 from Ferguson’s.Allow for 3 time slots on 1-23-20.70 degrees on each section without the compressor running. In diagnostics with the compressor running the overload relay clicked off within. Omen two of the compressor being energized.Customer has a 10:year parts warranty for the sealed system. The compressor was running in a 16” vacuum. Quoted $350 labor, $97.95 diagnosis and 4.33 for the foot.Returning tech to install the front left leveling leg or pad on the return trip Thursday 1-13-20.; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator), used 1 BPV31 (ACCESS VALVE) from stock"
DRYER AMANA NED5800HW0 "Upon arrival after few minutes was producing squeaking noise. Installed seal kit and inspected rollers and idler pulley, all looked good. Put back together and are no longer producing any squeaking noises.; used 1 W11373810 from stock"
DRYER WHIRLPOOL NGD4655EW2 No error codes found. Unable to run an auto test. Control goes blank. Runs for 2 minutes and shuts off. Ordered ACU and console. Console not available until 1/20/20. Office to Xpart and schedule install with customer. Allow 2 tech with air sled; ordrng 1 W11331944 (CONSOLE) and 1 W11368758 (ACU)
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Dropped off part.
WASHER MAYTAG MHW5100DW0 Installed new panel and ran a diagnostics cycle. Operation tested good.
ICEMAKER JENN-AIR JIM158XYCX1 "Filter housing not done today. Re- diagnosed and found further issues.Customer to call the office next week if he wants to continue with repairs.We will need to know where the circuit breaker for the icemaker is for further repairs.After the technician left last time, the customer said the unit got hot and smelly. It made odd noises and then the display went blank.I put it into auto diagnostics and each time it shut down. Put it into manual diagnostics and all components test good except the water valve. No water comes into the unit but I hear it energized. The water shut off valve is in the on position.The compressor and other components Operated and the thermistors tested good in diagnostics.Customer would also need a water filter F2wc9i1 for $59.99 and a filter cap w10861644 for $4.33. The water valve is a W10897719 and costs $88.71.With additional,labor of $85.90 for these parts, the added costs to the customer would be $264.83.; ordrng 1 F2WC9I1
DRYER SAMSUNG DV42H5200EP/A3 Installed new idler pulley ASSY. Tested and all is good.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Installed second compressor do to 1st on was faulty and also replace filter drier again and recharge system with 4.8 Oz of 134a refrigerant. Power unit on and compressor is running and fridge has started to cool down. Customer should let fridge run over the next few days and monitor temperature to make sure fridge is cooling properly.
DRYER AMANA NED4655EW1 Lint on back of screen and very long dry times. Tested and almost no airflow. Tested with vent off and plenty of airflow so have restriction in the vent. Left card for dvw.
DISHWASHER WHIRLPOOL KDPE234GBS0 "Install sump checked over unit ran diagnostics no codes no leaks, unit tested out good.."
WASHER MAYTAG MVWB835DW3 "Gearcase noisy, call when coming back; ordrng 1 W10811956 (GEARCASE) and 1 W10915701 (ROTOR)"
RANGE KITCHENAID KFGD500ESS04 Installed new as oven front for the upper oven. All checks out ok and the vent seem like they are in a better position where the old one seemed like they were bent out. All checks ok.
DRYER MAYTAG MGDB765FC0 "Heating fine, check vent and is poor"
DRYER WHIRLPOOL GGW9250PW3 "Replace coils, test ok; used 1 279834 (DRYER COIL KIT) from stock"
DISHWASHER WHIRLPOOL KDPE334GPS0 "Knock out plug on disposer, test ok"
DISHWASHER MAYTAG MDB7759AWS0 "Sump bad, cust to get new machine"
WASHER WHIRLPOOL WTW6200SW0 I popped the top to do the bearing and found the cabinet rusted out beer the suspension. It’s not cost effective to do a bearing with these issues. Office please refund for part and labor.
MICRO/OVEN KITCHENAID KOCE507ESS07 Did power output test on the microwave with 2 cups of water at 70.8 degrees. Ran on full power for one minute and got temp of 108.5 degrees. Test within range. Fan noise on the lower oven was normal and preheat times with lower oven were within normal for the hidden element design.
RANGE WHIRLPOOL WFG515S0ES1 "Lr,lf,rf lighting issues getting spark from unit during attempt not always sparking directly on burner cap. Ordering burner igniters.; ordrng 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Ran damper, ice maker, fans, and compressor test and couldn’t get any noise out of normal. Customer said it sounded like it did when ice maker running but would do it constantly for an hour or so. Going to have them record noise and try opening freezer door and removing ice bin to see if noise stops to narrow down where it’s coming from."
RANGE WHIRLPOOL WFC150M0EW3 "Installed new harness and power cord. Tested unit, elements all heating properly. All ops good"
DOUBLE OVEN JENNAIR JJW2830DP01 Connector on the broil relay for upper oven was bent over out of the way of connector and broke plastic guide of relay. Likely da