Bob D - East Bethel, MN
Brand new refrigerator barely keeping the food cold.
Linda - Saint Paul, MN
Excellent service he knew how to fix the noise
Cheryl - Excelsior, MN
Great service- knowledgeable, prompt & helpful.
Terrific, friendly and efficient service
Tom - Columbia Heights, MN
Stacey - Saint Paul, MN
Liz - Rosemount, MN
The tech was very nice. He was super knowledgeable and answered all my questions.
Great service people
Linda - Elk River, MN
We hope this last service appointment has finally fixed the problem, as the first two did not. Time will tell.
Lukas Fletcher was great!
Kurt - Maple Grove, MN
Lukas was friendly, knowledgeable, and fast.
Pam - Minneapolis, MN
Got service right away
Good service fixed in about ten minutes
Robert - Duluth, MN
Wonderful Customer Service!!
Nancy - Stillwater, MN
From the first call to the scheduling to the completed service, it was a wonderful experience!
Great warranty work done
Angie/scott - Pine City, MN
Shannon - Elk River, MN
I had a wonderful experience. My issue was resolved very fast, and the technician was super courteous, Highly recommended!!
Warranty work/quick service
Carol - White Bear Lake, MN
Naomi - Maple Lake, MN
Unable to find a repair beyond pulling refrigerator away from wall more. Very professional otherwise.
Shannon - White Bear Lake, MN
This was one of the best customer experiences I’ve had! On time, knowledgeable, and professional!
Gary - Elk River, MN
Andrew was awesome! He worked really hard to fix a difficult problem. He did a great job and we thank him for helping us.
Quick service and helpful tech
Sam - Minneapolis, MN
Dean - Prior Lake, MN
best service call from any vendor
Robert - Blaine, MN
Courteous, on time, very knowledgable
Trevor - Duluth, MN
Steve - Eagan, MN
was on time Did a great job supply was good
Sandra/ - Spring Park, MN
Awesome! Ryan was very professional and efficient! He was here when he said and I appreciated the time tracking! Thanks
Jeff - New Prague, MN
Mike - Milaca, MN
Jack - Minneapolis, MN
Great service and knowledgeable technician
Shelly - Stillwater, MN
On time and very professional. He had my washer fixed in no time!
Great service , timely and friendly and
Judy - Minneapolis, MN
Great service. Found the difficult problem.
Kathy - Saint Paul, MN
Not happy about having to empty the refrigerator and freezer and deal with the food 3 times, but happy problem was resolved. I feel the refrigerator is a “lemon” as we have had the problem twice in one and a half years, it is not even 5 years old. But, appears to be working again, Jay worked very hard on it.
Michael - Dresser, WI
Jared could not have done a better job. Excellent customer experience.
Doug - Blaine, MN
Service wasn’t necessary
Lois - Wayzata, MN
Josh was polite, neat, and pleasant. After removing the door, we realized there was not a leak and therefore service not necessary.
Very short eadtime
John - New Prague, MN
Christopher - Plymouth, MN
Great service, went out of his way to get another part for our machine
Susan - Minneapolis, MN
Nicky - Hugo, MN
Fixed it fine. We just talked, kept our distance
Gina - Chanhassen, MN
William - Minneapolis, MN
Ron - Victoria, MN
James - Chaska, MN
Repair made perfectly but no mask, gloves, booties!!!!
Michael - Minneapolis, MN
Repair was made quickly and perfectly. We were shocked repair person did not wear gloves, mask or booties in our home. Asked to borrow a towel and left on kitchen counter. We have and will continue to use Twin City Appliance for our Jenn Aire warrenty work but will not allow them back in our home unless they advise repair person will wear protective Covid-19 items. Hero Plumbing is coming today and they advised their tech will be properly suited.
Michelle - Lakeville, MN
Douglas - Zimmerman, MN
Andrew gave great friendly service! However My Whirlpool Electric Range is running HOT and still does not cook food evenly in the Oven. Was suggested to cook at lower temps and longer times. The Service was fabulous!! The Oven/Range is NOT!!
Lex - Duluth, MN
Dave fixed my microwave super quickly and was very friendly. I can’t speak to the price, the microwave was under warranty and I live in a complex.
Knowledgeable and helpful
Angela - Farmington, MN
Chris - Duluth, MN
John - Minnetonka, MN
Nate did a fantastic job. He was on time, diagnosed the problem and performed a temporay fix until a replacement part could be ordered. He returned several days later, again on schedule, and quickly replaced the part. During the process, he kept me informed of what was going on, and I really appreciated that. Thanks to Nate and Twin Cities Appliance Service for a job well done.
Larry - Pine City, MN
Cal - North Saint Paul, MN
Quick and simple service
Clearly a professional
John - New Prague, MN
Tony/cindy - Hermantown, MN
We were able to get our dryer fixed quickly, parts were ordered and came right away. The technician was very polite and professional.
Julia - Saint Paul, MN
Attentive and thorough service. The problem with my washer was more complicated than we thought. They were great about the process - it needed a couple parts, which they had shipped promptly. They arrived right on the day they said they would. They brought in a guy from Whirlpool who was great and fixed it up.
Guido - Apple Valley, MN
Took 3 visits, but appears to be working now. Repairman courteous and neat.
Kathy - Saint Paul, MN
Refrigerator is 5 years old, and we had issues 1and 1/2 years ago, same type of problem this time. I fear this refrigerator is a “lemon”.
Judy - Coon Rapids, MN
Hung very pleasant, answered All my questions & gave me a couple of pointers also. Was very helpful.
Hung went above and beyone to repair my washing machine
Susan - Minneapolis, MN
Just as a FYI the first service person that came to my home was Duane. He was very rude. I was so concerned that he would be returning to fix my machine. He ordered the wrong parts! I was very happy with Hung who worked hard to repair my machine.
Dean - Minneapolis, MN
Robert - Ramsey, MN
Danielle - Jordan, MN
We had a broke oven still on warranty and they came out, looked at it and came back that same week to repair the oven.
Craig - Minneapolis, MN
Dave - Osceola, WI
Great service. Prompt. Immediately identified and fixed the problem.
Very Professional, warranty service
Robin - Minneapolis, MN
Lucas did a great job. Professional, efficient, and courteous. Came out to solve one problem but noticed another and fixed that one, too !
Janine - Stillwater, MN
Sharon - Duluth, MN
Helpful on the phone and the repair man was diligent in solving my problems
He was excellent
Sherri - Eagan, MN
Lukas was on time and friendly
Tim - Minneapolis, MN
Your contact, Nate, was very much a gentleman. He informed us that the noisey washer is functioning fine. The fact that it has no bottom cover makes t
Melvin - Minnetonka, MN
Yusuf - Eden Prairie, MN
Nancy - Inver Grove Heights, MN
Great service and infromative advice.
Wayne - Ramsey, MN
Jassoy Block, LLC - Stillwater, MN
Jared was great... fast, professional, and personable. Three issues with your process, however. Our tenant renting that apartment is ok with me not wearing a mask, but felt it was unacceptable for a service tech to travel from house to house and not wear a mask inside her apartment. Also, the appointment window was from noon to 3:00, but the tech got there at 5:00. Your system needs to add notifications for delays. Also, the final email from you included an invoice for $151.00. This was a new Amana stove that burned out a burner within seconds of the first time it was turned on. We should not have received an invoice. Thanks!
David - Minneapolis, MN
Curtious and efficient!
Hans/keaton - Wayzata, MN
Quick, efficient & kind
great friendly servicce
Marvin - Saint Paul, MN
he shared his findings on the way
Ice and pressure
Anthony - Edina, MN
Ryan worked efficiently and did some extras to satisfy our concerns -- checking pressures in the sealed system and adjusting front legs to have doors and drawers close properly.
Matthew - Belle Plaine, MN
Ryan was very knowledgeable and did a great job fixing our dishwasher.
Gas oven range / starter replacement
Greg - Roseville, MN
Craig - Minneapolis, MN
Nate was wonderful--very knowledgeable and efficient. Was able to determine the problem quickly. Just a sweet, courteous guy overall.
Bob - White Bear Lake, MN
Courteous seemed very knowledgeable fixed our problemWith refrigerator not cooling
tried to help
Donna - Minnetonka, MN
nice young man--well informed--shared knowledge--was kind to an old woman
Thomas - Saint Paul, MN
Bruce - Minneapolis, MN
All went well!
Maytag washer issues
Jennifer - Duluth, MN
Service provided was prompt and technician was friendly, polite and explained issue.
Mark - Minneapolis, MN
Our dishwasher started leaking on Sunday Night. I called Monday morning and it was fixed the next day.
Great friendly service
Dish repair - Hudson, WI
Very happy with the service provided. Service repair man was clean, friendly, and courteous.
John - Cloquet, MN
Michelle - Andover, MN
Very knowledgeable and friendly
Tom - Somerset, WI
Quick and efficient
Fantastic Customer Service
Matthew - Eagan, MN
From start to finish, they were very professional, super easy to work with, and incredibly fast. Had my dishwasher fixed within 48 hours. The technician, Jim, was very nice and very knowledgeable. He even taught me a few things about the dishwasher! I hope I don't need to use their service again, but if I have to, what a peace of mind they provide. Thank you!
It was awesome
David - Mound, MN
Larry - Minneapolis, MN
We were very pleased with the service we got! Thank you!
Steve - Medina, MN
$97 to tell us our dishwasher is not broken after all. Why get charged trip fee for that when repair guy was already there to fix fridge and we had to pay trip fee for that as well?
Response from Twin Cities Appliance:
There is only one trip charge- There is an additional diagnostic charge for any additional appliance. You do have issues with the dishwasher, but it was discussed some changes you could make w/o replacing parts to try that and see- let us know if there is more we can help with
Erica - Lakeville, MN
Wonderful, professional and quick..
Denise/jim - Apple Valley, MN
Mary - Minneapolis, MN
Ryan Williams did a great job of quickly assessing what needed to be done to repair my refrigerator. He avoided installing the wrong part that was previously ordered by another technician which would have caused another unnecessary delay. Ryan was very knowledgeable and had excellent communication skills. Totally trust and appreciate his work.
Repair was great!
Terry - Savage, MN
Jim replaced the part in less than 5 min. Greatly appreciated my washer works again.
Michelle - Minneapolis, MN
Megan - River Falls, WI
Very nice guy.
Maret - Victoria, MN
I would use again
Judith - Saint Paul, MN
Joel - Saint Paul, MN
Excellent professional polite services
Trudy - Blaine, MN
Andy was professional and did a great job on our microwave and washing machine.
Brenda - Minneapolis, MN
Ryan had to come back three times to repair my freezer drawer fixing a different problem each time. Good work and pleasant attitude. Now it works great!
Quick response to set up appointment
Jessie - Cambridge, MN
Quick service. Not so friendly repair person
Great, honest service.
Krista - Osseo, MN
Punctual, effecient and Friendly!
Chaz - Saint Paul, MN
James - Chaska, MN
He is Great a true professional!
Efficient and helpful
Hannah - Duluth, MN
Very helpful and efficient. He was very helpful and explained everything he did. Would be happy to have Daves help anytime!
Brenda - Bethel, MN
They had an opening the day I called, so they came out right away. Ordered a part, and was installed and washer is running good 2 days later.
Fridge ice maker
Tracy - Burnsville, MN
Jon - Superior, WI
I had Dave come out to check out my dishwasher that was damaged. He kept me in the loop the entire time while parts were on order and made the whole process easy.
Wonderful and informative
Mark - Saint Paul, MN
Excellent service with a good personality.
Jeff - Stillwater, MN
Things went great. Just had to reroute drain hose, that was put in at wrong angle by installer. Done! ( Mike will explain) I kidded Mike when he left that if they want me to rate ya, out of 10 being best I’ll give ya a 15.. He thanked me on that with a chuckle. ( as far as rating price bellow, I haven’t received bill yet)
It was under warranty.
Sandra - Coon Rapids, MN
Repair was done promptly and efficiently.
Great service, very knowledgeable tech
Irving - River Falls, WI
Everything seems to be working fine
"Nordstrom - Roberts, WI
Jared was great! Knew his business and answered all my questions, he arrived on time and with the parts needed to do the job. He was friendly and I’d welcome him back to my home anytime.
Joan - Eden Prairie, MN
Joshua was on time the two times he had to come to fix our washer. He did a really thorough diagnosis of the machine, decided a new water pump was in order, and installed it during the second visit in no time! He was patient in answering all of my questions about the machine and my operation of it. Very kind man!
great service, very professional
Daniel - Duluth, MN
Most excellent service!
Bart - Minneapolis, MN
Jim was on time, friendly, clearly explained everything. I really can’t imagine a better service. Thank you!
Joan - Buffalo, MN
HE WAS HELPFUL AND COURTEOUS.
Bruce - Blaine, MN
Susan - Corcoran, MN
Lloyd - Montgomery, MN
Very good job. Polite & courteous. Will call if I need anything. Thanks
John - Farmington, MN
Great Service. Top Notch.
Kathleen - Minneapolis, MN
Kevin - Hopkins, MN
Great job, even caught something that another tech missed. Would highly recommend!
Mark - Maple Grove, MN
Very easy scheduling the appointment. Great communication throughout. Lukas did a great job diagnosing the problem and immediately making the repair.
Efficient and Friendly
Bonnie and Vince - Lake Elmo, MN
In this time of COVID we were a bit concerned about having service inside our home, but what can you do; we needed a functional oven. Jared was careful, respectful, and we hope solved our problem (so far, so good). We would definitely request him for any future problems. Note: the cost was not too bad because both labor and parts were covered by the guarantee from a prior service call (not Jared).
Quick and friendly service!
Dominic - Minneapolis, MN
I've worked with nate several times, always does a great job.
Quick and friendly service
Amanda - Minneapolis, MN
Quickly and easily determined the issue, had part to repair and provided excellent service. Communicative and cautious given COVID-19.
Great service, nice guy
Larry - Minneapolis, MN
He was very polite
Washer front replacement
Dave/debbie - Champlin, MN
Washer front replacement
Cindy - Duluth, MN
Great customer service took care of my dishwasher. Would highly recommend Dave
Randy - Saint Paul, MN
Great service and honest repair person
Tracy R - Mound, MN
Josh was great. He didn’t try to sell us services; he told us we needed a new washer.
Dwight - Minneapolis, MN
Technician was kind, on time and fast.
Loud, irritating noise coming from the refrigerator when it is running.
Doug - Lake Elmo, MN
Aaron did not find what is wrong with our brand new refrigerator and why it is making so much noise. It is an unbearably loud and irritating noise, and nobody yet has stepped up to help us either fix it or get a replacement refrigerator. Can you please help us with this?
Issue not fixed
Sean - St. Louis Park, MN
The issue of the ice maker not working hasn't been fixed and the service person left no options to fix it.The response was the issue was left unresolved.
Kristal - Inver Grove Heights, MN
Fast! Great service!
Brandon - Wyoming, MN
Larry - Medford, MN
Awesome people person
Daniel - Minneapolis, MN
Dale - Saint Paul Park, MN
Very quick appointment time; great service.
Marcia - Osseo, MN
Job not done
Christine - Savage, MN
Jim came to replace the new dryer outer shell(came scatched) and glass washer lid was broke. He replaced both parts, but had to come back. The washer lid has a part that indicates when the lid is closed and locks it when the cycle starts. The part was taken from the first lid, but wont stay in place. He was going to call. That was three days ago. ? Wonder whats happening? Will he call?
Response from Twin Cities Appliance:
We did email Christine about this today- We were out the end of day Monday and Whirlpool did not reply yesterday- We are trying to get a lid assembly for you- We will reach on Friday when the part is due
Marcia - Elk River, MN
Josh B. Provided Great Service!
Richard - Chaska, MN
Josh was respectful, timely, efficient and effective! Machine is humming along perfectly. They even anticipated needed parts and had them shipped ahead for easy of service day.
Nancy - Maplewood, MN
Great service. Thankyou so much.
Chris - Duluth, MN
Very friendly, and cordial! Excellent service!
Same Day Service ---AWESOME
Dennis - Duluth, MN
Quintin - Woodbury, MN
John - Blaine, MN
Artist at Home - Saint Paul, MN
Dave Sanford is a topnotch technician, arriving promptly with beforehand calls and online tracking available. His personality is friendly, knowledgeable, reassuring, and professional with many years in this vocation. I enjoyed our conversations, too. It was an easy and swift scheduling to get my oven serviced and repaired with quickly ordered parts. A tricky thing in this pandemic! He took all the proper precautions during this stressful time, which greatly added to my comfort level. The scheduling staff is also friendly, professional, and accommodating to work with. Thank you so much, Dave and staff! I'm really pleased and looking forward to hot meals and baking once again, thanks to you.
He was very good.
Judy - Shoreview, MN
Lucie - Minneapolis, MN
Esperanza - Plymouth, MN
Very good service
Mike - Medina, MN
Marlene - Ham Lake, MN
Fast. Courteous. Professional.
Casey - Ellsworth, WI
They came out and repaired my washer under warranty.
Fixed the oven door face plate
Ryan - Oakdale, MN
Did a good job
Ann - Minnetonka, MN
Nate did a thoughtful job in assessing our washer. Unfortunately, he did not hear the nasty noise that we often from our washing machine. I appreciate his efforts
great service and price
Marleen - Chanhassen, MN
appreciate the service especially as it was at the difficult time of Stay at Home because of the Covid 19 virus.
Eugene - Lakeville, MN
Steve - Plymouth, MN
On time. Efficient. Fully explained the problem.
Doug - Zimmerman, MN
Michael - Minneapolis, MN
Professional, friendly, fast.
Power on washer
Joseph - Minneapolis, MN
Washer and dryer service
Chelsea - East Bethel, MN
The service man mike was amazing. However a few times my husband and I called the guy on the phone from the office was really crabby at us. He also told us he would call back and didn’t. We went with out a washer and dryer for over a month due to waiting for parts. We are so happy that like was so nice and hardworking and both are now fixed.
Michael - New Prague, MN
Josh is a excellent tech
Jim/renee - Roseville, MN
Travis - Minneapolis, MN
Hung did an excellent job. He knew what the issue was almost immediately. He had to order the part and come back the next day, but he got it fixed and running great. Thank you!
Tim - Andover, MN
Very fast service
Bob - Osseo, MN
Jeanne - Cottage Grove, MN
He was very nice and professional
Fast, reliable and reasonably priced!
Mary - Long Lake, MN
They were excellent, on time and professional. I would recommend them for fridge repair in the future.
Dennis - Minneapolis, MN
Strange Starting-Up in Washer
Dennis - Wayzata, MN
Joshua is a friendly, competent worker. We appreciated his help and suggestions. We were also very pleased that he could come in such a timely fashion.
Jackie - Minneapolis, MN
Joshua was timely and efficient.
A Great Tech
Joan - Apple Valley, MN
Jim was punctual on both visits. Based on the history of our service calls regarding a dryer under warranty, he was able to access the history of our problems and by process of elimination, replaced the drum. So far so good! We appreciate Jim's professionalism and experience in getting to the core of the problem.
Diagnosed problem very quickly
Mindi Jimenez - Osseo, MN
Prompt, fast and accurate. But I would suggest better COVID protection.
service on dryer
Ricky - Prior Lake, MN
Peter - Minneapolis, MN
Well done job. timely and careful.
Good quick service
Faye - Saint Paul, MN
Still experiencing problems
Pamela/Mark - Minneapolis, MN
Unfortunately, the stove, even after tripping the circuit breaker, is still triggering F-3 error messages. So the problem was not resolved!
Robert - Stillwater, MN
Good tech and good service.
On time, prepared, did excellent job!
Dorene - Hastings, MN
Dennis - New Brighton, MN
Twin Cities Appliance has great employees that do quick, professional work.
Always great !
610 - Brooklyn Park, MN
TCA is always top notch
same day service awesome
Mary - Circle Pines, MN
called at 1:00 service was completed by 4:00 WOW.
Cyri - Minneapolis, MN
Great service and very quick turnaround
Keri - Minneapolis, MN
Dennis seemed a little unhappy/not in a great mood while providing the service, but that's probably to be expected in these COVID-19 times. I appreciated how quickly he was able to come and that he really knows what he's doing. We've had him diagnose something for us before and he's always the best at what he does.
Stephen - Victoria, MN
The technician was friendly & professional.
Nancy - Champlin, MN
He was awesome. On time and professional . Awesome service
Jay is awesome
Denise - Forest Lake, MN
Barb - Minneapolis, MN
Very happy with the service.
Kathleen - Stacy, MN
Everyone is so great. Knew exactly what was wrong.
Garry - Inver Grove Heights, MN
The technicians seem to know what they were doing but it took four visits to fix the problem.
Great service and your employees are number 1.
Jim - North Saint Paul, MN
John - New Brighton, MN
Great work on repairs and a few helpful thoughts.
Gretchen - New Prague, MN
DISHWASHER WHIRLPOOL WDT920SADH2 Installed sump and tested
DISHWASHER WHIRLPOOL WDT970SAHZ0 Drain hose was pinned under the wash motor causing a vibration noise on the hard wood floors. Moved the hose out of the way and tested a couple of times. The noise was gone.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Ms Pic.hpbbIn diagnostics test 44 code 23 displays. Indicated a bad IM switch or motor. Needs icemaker w10873791 from truck stock. Replaced the icemaker, power cycled at the breaker and tested. Shows code 23 again. Customer clarified it has not worked since installed. Checked for wire damage by the hinge and saw the brown, black, orange and yellow wires were all broken by a damaged wire connector box, presumably during handling before or during installation. The light brown wire was flattened but not visibly broken. The black wire was also exposed in 2 places. Took pictures of the damage.I wire crimped or used a small ceramic wire nut to reconnect the wires and put liquid electrical tape over the exposed spots. Tested. Now it shows 22 in test 44 so it started and finished the harvest cycle and detected the icemaker was not full. Advised to,allow 24-30 hours for it to get cold enough for. New food or for the icemaker to start working.; us
OVEN WHIRLPOOL WOS51EC0HS01 Unit is connected to WiFi and still having issues with the time. Checked settings and checks out good. Reset everything and customer will monitor to see if still having issues. If so will need new user interface for the unit.
DISHWASHER AMANA ADB1400AGS1 Replaced valve ran diagnostic cycle all test good no leaks.
DRYER WHIRLPOOL GEQ9800PB0 "Infinite resistance at heating element. Getting voltage to heating element. Replaced element test good unit no heating. WP3387747 84.15, 97.95 trip diagnostic, labor 106.65.; pckd up 1 WP3387747 (element)"
DRYER WHIRLPOOL LTE6234DQ3 Picked up part
WASHER MAYTAG MVWB765FW3 "Found f7e9 error in diagnostics, ran diagnostics through ok, calibration ok, all functions ok, found hand brush under motor area, likely what caused the issue"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found faulty W10873791 icemaker part at vadnais customer scheduled for Thursday. ; ordrng 1 W10873791 (ICEMAKER)
WASHER WHIRLPOOL WFW560CHW0 On site unable to get a hold of customer through directory or phone calls. Office tried to reach and left a message. Customer will have to reschedule when they are available.; saved tckt
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Decline estimate Needs new bucket and ice maker, customer will use like how it is, I’ve remove big chuck of ice off auger, so customer going to use for now.."
WASHER WHIRLPOOL WTW8000DW5 "Ran diagnostics found no codes, ran empty spin cycle no noise, ran load with blanket on wash then spin with no noise, unable to verify noise, customer will use and will video if noise comes back.."
RANGE KITCHENAID KSDB900ESS0 "Found f8e0 error in diagnostics, verified fan running, temps ok, needs new blower and control, quoted 106.65 for labor ; ordrng 1 W11099784 (cntrl-elec) and 1 W11107275 (fan-blwr)"
DRYER WHIRLPOOL MGDE500VW2 "Dryer checked dryer operation ,.dryer noisey in operation .squeaking ,,checked and found bad and worn idler pulley ..replaced and installed new idler pulley .,ran and tested and all working good now .; used 1 279640 (IDLER PULLEY) from stock"
WASHER WHIRLPOOL WFW94HEXW2 "Ran diagnostics found communication btw boards, office will call customer for return date..customer paid full; ordrng 1 W10427967 (cntrl-elec) and 1 WPW10374126 (cntrl-elec)"
WASHER WHIRLPOOL WTW5000DW3 "Washer ,,,,checked washer operation ran washer and tested water and water level ,,no error codes in control ..ran test cycle and all working good ,water level is normall and good for this washer ,soap film on clothes ,instruct customer on cycles and using 2 rinses ,all normal"
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Gasket is torn on the right ff door. Temps inconsistent for customer so talked about load and keeping top vent clear and food off the back wall. Took out filter and customer install new one. Will order new gasket for replacement.; ordrng 1 W10830046 (GASKET)
OVEN IKEA IGS900DS05 "Order front leg and sockets assembly, has power to it but lower bulb not lighting up..; ordrng 1 W11281687 (sockt-lite) and 1 WP74002557 (foot-level)"
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Ff 29 to 30 degrees found damper is broken won’t close just stays open motor running checked icemaker and optics functional freezer 0 degrees water tank froze at this time will need new damper control owner going to buy new unit quoted 85.90 labor parts tax shipping diag = 343.23 for damper control and 2 ff upper bulbs qty 2.
WASHER WHIRLPOOL WFW6620HC0 "Washer ..checked washer operation ,,washer cycle not starting ,,error code on test cycle foe5 ...no motor movement ,..washer has bad control .acu ...ordering new control board ,customer to call and office to reschedule.; ordrng 1 W11322905 (ACU)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit not running no cool diagnostics nothing would register or function started disconnecting dc components at control to see if unit would start up and no luck plugged back in power cycled and now all is working again needs ui and main control customer declined said will use as is and see how long it will go for
STACKPAIR WHIRLPOOL LTE6234DQ4 "Washer .,. Checked washer operation ,washer motor not running in spin. Checked lid switch checked ok ,found loose wire harness connection on lid assl ,repaired and tightened loose connection on lid connection ,dryer knob is loose needs new knob ,send part no return visit ; ordrng 1 WP3957750 (KNOB), used 1 Ship (Shipping/Handling) from stock"
REFRIGERATOR WHIRLPOOL MBF2258FEZ03 Unit has been cooling fine customer stated just had thought it was turning on and off but on arrival unit was running found icemaker cycling unit not hooked up to water valve buzzing shut off and showed customer how to make sure off.
MICRO/OVEN WHIRLPOOL WOC75EC0HS03 Customer states when in use unit will reset on its own and go back to home screen found numerous f6e0 codes in history starting in March to now will need new control panel and communication harness console is showing eta tba office to contact for return date ; ordrng 1 W11356977 (HARNESS) and 1 W11356990 (HARNESS) and 1 W11428561 (CONSOLE)
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit warm customer stated has not cooled since plugged in they have been in middle of remodel. Compressor louder than normal and locrings in back are wet and not straight on tubing suspect leak at rings need to be cut out on return ; ordrng 1 W10507884 (compressor)
RANGE JENN-AIR JDS1450DS0 "No heat from bake or warming drawer tested at P2 and p3 getting voltage broil and convection working, spark module failure no ignitors working switches operational getting voltage in and out of switches to module warming drawer won’t stay closed need elements fuse tracks and module ; ordrng 1 W10541944 (elmnt-bake) and 1 W10779716 (elmnt-bake) and 1 W11123024 (slide-drwr) and 1 W11131365 (slide-drwr) and 1 WP3196548 (fuse-thrml) and 1 WPW10475149 (module-spk)"
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Installed new compressor, dye drier and charged with 5.5 ounces of r134a. Customer will give it at least 24 hours to cool down.; used 1 WPW10143759 (DYE DRYER) from stock"
ICEMAKER KITCHENAID KUIS18PNZB1 "Clean light on need filter and ice filling up too full bin thermistor shows bin should be 7.6k full 7.4 empty with thermistor buried in ice could not get past 7.3k need filter, cleaning solution and bin thermistor customer paying in full with check ; ordrng 1 F2WC9I1 (filter) and 1 SHIP (SHIP) and 1 W11179302 (aff ice ma) and 1 WPW10511923 (thermistor)"
DISHWASHER KITCHEN AID KDFE104DWH4 "no error codes, Machine cancels and drains on its own, 5 year parts, call when coming back, paid in full; ordrng 1 W10891911 (CONSOLE) and 1 W10909702 (CCU)"
WASHER WHIRLPOOL WTW5000DW1 "Hub stripped out again. Took off found gearcase shaft rusted and worn down, keeps stripping out hubs, needs new hub and gearcase, quoted 106.65 for labor, they are going to call whirlpool to see if they will cover the part; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"
RANGE WHIRLPOOL WFG505M0BS3 "When the outer glass shattered the inner cracked as well. All thin metal supports are all bent up. Needs both panes of glass, supports and new screws.; ordrng 4 W10837674 (screw)s and 1 W11105139 (brkt-glass) and 1 W11176456 (glass-door) and 1 W11389703 (SUPPORT) and 2 W11428245 (SCREW)s and 1 WPW10535767 (glass-door)"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Ms pic.The freezer light and top,fresh food Lights were flickering, then stopped working. Replaced the freezer light with a W11205083 from truck stock and all lights are working again.; used 1 W11205083 (LED) from stock"
REFRIGERATOR WHIRLPOOL KRFC400ESS01 "Ms pic aNd of the issue.Checked the wires at the upper hinge connection and the User Interface turned on. It would turn on or off based of the wire position. With the board working, tech put liquid electrical tape into the holes of the plug in connector for the harness coming out of the door. Let it firm up and the display continues to test good.Collected charges of $183.85 on card approval number 3163837783."
COOKTOP WHIRLPOOL G7CG3665XS00 "The switch for the front left burner is bad and one of the knobs is broken. Needs new switch harness. I made sure we could remove the screws to get the top off. We will need to collect for trip, shipping parts and labor on return. Quoted 85.90 labor.; ordrng 1 W10300393 (harns-wire) and 1 WPW10284885 (knob)"
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Customer stated freezing everything in the fresh food section. At the recommended setting I was getting 29 degrees. I cycled the ice maker and the wire never stopped it from dumping ice. Needs new ice maker and fresh food thermistor.; ordrng 1 W10884390 (icemaker) and 1 WPW10224292 (harns-wire)
WASHER MAYTAG MVWB950YG1 Found bad bearings on the washer. Also needs a rotor and stator. Customer buying a new unit.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "The evaporator has frosted up again. The thermistor was reading open in diagnostics. Needs new control, user interface and thermistor harness. I put it into a forced defrost to get her by for now. ; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (HARNESS )"
DRYER MAYTAG MGDC465HW0 Installed a new drum kit for this unit. Tested and sound is all.; used 1 4392065 (DRUM KIT) from stock
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Ms pic.The water valve is seeping an the slow flowing water froze up in the fill tube.Needs dual water valve WPW10179146.Return Wednesday 4-29-20.; ordrng 1 MAKEWILLCALL (EAGAN) and 1 WPW10179146 (valve-inlt)
WASHER MAYTAG MVWB865GW0 Pick up tools
REFRIGERATOR AMANA ASD2627KEB Soon as I plugged in the new ice maker it popped and would not run. Need a second ice maker hopefully the next one is good.; ordrng 1 D7824706Q (ice maker)
RANGE WHIRLPOOL WFE550S0HZ1 "Instruct customer about how double burner works and element will cycle up and down is normal, unit working fine nothing wrong.."
REFRIGERATOR KITCHEN-AID KBFS20EVBL8 "Ice maker heater failure, stuck n harvest mode with no fill. Replaced ice Maker, tested operations, all check ok at this time. Allow 24 hours for ice bin to fill. ; used 1 W10884390 (ICE MAKER) from stock"
WASHER WHIRLPOOL WTW7500GW2 "Order stater n rotor, customer had plug extension on none gfi n it’s working fine, we are going to try motor parts first, before we called it the gfi problem..; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
WASHER WHIRLPOOL WFW5620HW0 "Order board, ui an harness, ran diagnostics flash f6e2, screen stuck wont advance, customer will help to bring out under counter top, very tight told him we not responsible for any damage if something happen..office to call customer for return date expart; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 1 W11449075 (WIRE HARNESS )"
REFRIGERATOR KITCHEN-AID KSC24C8EYY02 "Icemaker not cycling, cold enough in freezer. Bypassed thermostat in ice maker, ice maker cycled and filled. Indicates failEd thermostat in ice maker, ordering to replace. Part ships to customer. Return 4/30 to install. Payed in full.; ordrng 1 WPW10756907 (icemaker)"
RANGE KITCHENAID KEBK101SSS00 "Interior glass on oven door shattered during self clean cycle, cust said it had been on for maybe an hour when it happened. Cust has small children, they got some small cuts on their feet when it happened that they treated themselves, there was no hospital visit. Called Safety, got a concession number for full repair KPZ4600WPL1. Installed new inner glass and cleaned all glass pieces out of oven and inside door. Remounted door and ran bake cycle, heating normally, control working, all ops good."
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Unit not cooling enough to freeze items in freezer, suspect leak. R600 unit. Unable to repair unit at this time due to manufacturing changes to refrigerant and fittings. Office to follow up with customer. ; saved tckt"
REFRIGERATOR WHIRLPOOL ET1PHKXPQ06 "Thermostat failing, works if manually cycled. Black flecks under thermostat. Ordering to replace. Payed in full. ; ordrng 1 WP2204605 (thermostat)"
REFRIGERATOR KITCHENAID KRFC704FPS01 "Per customer, seeing frost under evap cover in fresh food. Newer style unit with heater. Found that putting unit diagnostics is not turning off compressor. All outputs should be off in diagnostics. Could be caused by any of the control boards. Ordering main control, user interface and Orion board. Ordering parts to customer. Return 5/6 to install. ; ordrng 1 W11114721 (CONTROL GF2) and 1 W11330486 (USER INTERFACE) and 1 W11336586 (ORION)"
RANGE JENN-AIR JDRP536WP03 "Pulled out, turned off breaker , took back off element tested ok, broil ok, oven thermistor low but with in range, cutoff ok also, reassembled unit and installed terminal cover, pushed unit back in place. .turned onto 350 said preheated but but temp probe shows stopped at 315 turned up too 450 stopped around 415, turned on bake element in diagnostics and temp rising, elements ok, adjusted temp +25, if customer still had issues send out WPW10131825 and W10876298, element not needed"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Took off back, evap pan dry except small bit of water, no evidence inside all dry, inst cust to keep eye on drain pan pan I front"
REFRIGERATOR KITCHENAID KRFC300ESS01 "Evap fan not running, found improper voltage to ecm style motor. Likely motor failed and caused damage to board. Board no longer sending correct voltage to fan motor. Replaced fan motor but need to order control. Ordering part to pick up, return 4/30 to install. ; ordrng 1 WPW10317076 (cntrl-elec), used 1 W11024089 (EVAP MOTOR) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found damper sticking open. Need to order W11164593 at vadnais customer scheduled for Friday. ; ordrng 1 W11164593 (AIR DIFFUSER)
REFRIGERATOR MAYTAG WRX735SDHZ02 "Installed parts, unit tested ok, all functions ok"
REFRIGERATOR WHIRLPOOL GI0FSAXVY06 Needs hv board customer paying in full 85.90 labor parts tax diag shipping = 345.31; ordrng 1 SHIP (SHIP) and 1 WPW10312695 (electronic control)
RANGE WHIRLPOOL WFG745H0FS0 "Installed parts, leak tested fitting joint, no leaks found, all functions ok, inst cust run unit broil for 20-30 min to burn off smell of new burner"
DRYER WHIRLPOOL WED72HEDW0 "Dryer ....replaced inner door panel and hinge ,adjusted legs and all working good now closing good and running normall"
WASHER WHIRLPOOL 0 We need the service key to access get it into diagnostics.; saved tckt
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed led and tested.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Found thermistor for freezer out of range causing unit to frost over return vents installed WPW10384183 tested. Customer under warranty took pics of purchase receipt ; used 1 WPW10384183 (THERMISTOR) from stock
WASHER MAYTAG MVWB880BW0 Installed parts and tested
WASHER WHIRLPOOL MAV5920EWW Found snubber is worn out. Brake is also failing. There are no longer brake parts. The repair estimate to replace the snubber is $257.00. Customer will think it over
WASHER MAYTAG MVWB855DC1 Removed agitator to remove mattress cover caught under the agitator. Reassembled. Calibrated and ran an auto test. All tested ok
WASHER WHIRLPOOL MVWC565FW0 "Hub worn out again along with agitator, needs both replaced, customer going to call they want new washer; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator)"
WASHER WHIRLPOOL MHW5630HW0 "Leaking out door front, clean lint and hair off glass, instruct cust, if keeps up order new bellow"
DISHWASHER KITCHENAID KDPE334GPS0 "No error codes, check drain pump for glass, nothing in pump, run test cycle, ok"
REFRIGERATOR KITCHENAID KRFF302EWH00 "Cust said unit still not getting down to temp in freezer, getting even warmer, icemaker only harvested twice over weekend. Pulled unit out on pads and put gauges on access valves, high side at 150 and low side just in a vacuum. Suspect restriction, removed evap cover and found ice ball on evap inlet. Installed new dye drier and pulled vacuum for half hour. Thawed ice dam on evap. Recharged with 5 oz r134a, checked pressures, low side at about plus five psi, high side at 135 psi. Told cust to give it a couple hours before putting food back in; used 1 WPW10143759 (DYE DRYER) from stock"
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Freezer not draining, getting ice buildup under evap. Tried clearing drain, checked in back, nothing in external drain tube but cannot get a wire up from bottom or down through top of drain. Tubing collapsed internally, not repairable."
DISHWASHER KITCHENAID KDFE104HPS0 Found 4-3 error code faulty sump W11085683 at vadnais customer scheduled for Thursday ; ordrng 1 W11085683 (SUMP)
RANGE KITCHENAID KSDB900ESS0 "Installed new cont4ol assembly. Checked ops, bake working, bake drawer working, all ops good. After several minutes unit gave a f9e0 error code and would not go into diagnostics. Pulled unit out on pad and checked power cord and outlet, all good. Checked all connections on control and reassembled. Turned power on and waited, code did not come back. Not sure what caused that, maybe a bad connection or a pinched wire."
MICROWAVE KITCHENAID KBHS109SSS06 "F6e0 again won’t go away fuse ok inspected wiring would need to replace wide interface board and harness. Would order AM as RP just in case WPW10350780, WPW10120228, W10348796 cusotmer has another unit just like it still new in box she way just want to have installed will think about repair vs just doing unit swap will let us know"
WASHER WHIRLPOOL WFW94HEXW2 "Found door boot clamp off and boot damaged. Ordered a new door boot. Customer paid in full; ordrng 1 W11106747 (bellow), used 1 Ship (Shipping/Handling) from stock"
DRYER MAYTAG MDG3706AWW Replaced idler pulley sounds good and test good now.; used 1 WP37001287 from stock
DISHWASHER KITCHENAID KUDS35FXSS8 "Splashing water out front of machine, found out turbozone was causing it when took out manifold it wouldnt splash, called tech line and said to replace manifold and inlet valve, paid in full; ordrng 1 WPW10077600 (MANIFOLD) and 1 WPW10077903 (INLET VALVE)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Freezer defrost not draining, tried clearing from top of drain, not successful. Pulled unit out on pad and checked lower drain tube, found blocked. Cleared blockage and reinstalled drain tube, now draining normally"
WALLOVEN KITCHEN AID KEBS109BSS00 In line thermal fuse was blown again on the unit. Installed new fuse and verified function of cooling fan and seal on door. Both check out ok. Installation is below countertop and for that install bottom of cutout should be 5.25” from floor. Customer cutout is 4.25” from floor and rug below making it about 3.9” from cutout. May be effecting the cooling fan capabilities and blowing the thermal fuse. Also leaving door open after use at high temperatures may cause the fuse to blow from the oven heat being right by the thermal fuse.; used 1 WPW10545255 (THERMAL FUSE) from stock
OVEN KITCHEN AID KODE500ESS04 Installed new outer door for the upper oven. New door looks good and is free of any defects. All checks ok.
WASHER WHIRLPOOL LSR6332KQ0 Lid switch broken. Installed new lid switch and all checks out good and is working correctly with no further issues.; used 1 3949247V (LID SWITCH) from stock
DRYER WHIRLPOOL WGD7500GC0 No operation of user interface has 5vdc through harness would need new interface.; ordrng 1 W11124268 (console)
RANGE WHIRLPOOL WFE530C0ES0 "Convection fan was humming but wouldn’t spin. Found one of the power wires going to the convection motor was restricting the fan from turning, secured wire away so it won’t interfere and then all checks out good and fan working with no issues."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Dispenser motor turning but not dispensing any ice. Motor sounds very loud and ragged.removed bin and disassembled chute assembly down to motor. Unit is missing a couple of pieces and several others are warped. Ordering new dispenser motor, chute, lower coupler, shaft, spring and seal.; ordrng 1 W10852956 (SPRING) and 1 W11202789 (DISP MOTOR) and 1 WP2220458 (COUPLER) and 1 WP2305382 (SEAL) and 1 WPW10258544 (SHAFT) and 1 WPW10293211 (CHUTE)"
REFRIGERATOR JENN-AIR JF36NXFXDE01 Installed parts had to clear lines got more slime out all test ok after icemaker cycled and filled normal good flow now adivsed customer to maybe talk to company that installed RO system and ask where slime is coming from
REFRIGERATOR AMANA ART318FFDW03 Check fridge over for issue with not cooling and found compressor running but no frost pattern indicating a leak in sealed system. Replace freezer evaporator do to most common part that leaks on these units. Install one dye drier from van stock and recharge system with 3.7 oz of 134a refrigerant and verify freezer temp has started to drop. Instruct customer to allow fridge to run 24hrs before stocking with food and to call and let us know if their is still a issue.; used 1 WPW10143759 (DYE DRYER) from stock
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Mullion is now springing back correctly. Needs new mullion to replace the inner spring and get it to flip back correctly and not hit the right door.; ordrng 1 W11177238 (MULLION)
DRYER WHIRLPOOL WGD6620HC1 Console had an issue in the lights and display portion and warped front of console from the heat. Can power up and sound works and can start unit but no light or display. Will need new console and badge. Office to schedule with the customer.; ordrng 1 W11223753 (BADGE) and 1 W11351728 (CONSOLE)
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 "Ms pic.Water stopped dispensing after they changed the filter. Showed how to make sure the filter was installed completeLy and the dispenser tests good.The icemaker has 120 volts to it but the motor Advanced too far so it only heats the heater now. Needs an icemaker wpw10251076 from Eagan Will call. Estimate of $364.62 was approved. Replaced the icemaker and it works great, filling to the depth of the customer’s fingernail.Collected charges of$364.62 on check number 6568.; pckd up 1 WPW10251076 (icemaker)"
DRYER WHIRLPOOL WED5000DW1 "Dryer ...ran and checked dryer operation .,dryer runs and heats ,,after 20 mins dryer quits ,electric dryer ,no voltage at one line on power cord ,only 110v ..circuit breaker is failed and breaker is bad ,needs new circuit breaker ,dryer is good"
WASHER MAYTAG MHWE201YW00 Installed door boot on the unit that customer had purchased. Tested and no leaks all is good
DRYER MAYTAG DG482 Blower wheel stripped at shaft connection showed customer both new and old to compare. Replaced blower wheel truck stock item test good.; used 1 Y303836 (BLOWER WHEEL) from stock
DISHWASHER KITCHEN-AID KDTE104DSS0 "No error codes found. Ran a test cycle. Lower spray arm is not turning. Found lower spray arm holes are clogged. And lower rack had one different size wheel assembly. Installed a new wheel assembly and ordered a new lower spray arm. Customer will install the spray arm. Rack tested ok; ordrng 1 W11101428 (arm-spray), used 1 W10195416V (RACK WHEEL) from stock"
DISHWASHER WHIRLPOOL WDT920SADH2 Installed sump and tested
REFRIGERATOR KITCHENAID KRFF300EWH01 "Customer paid for the filter previously.Replaced the damaged left glide rail and icemaker. Saw the icemaker fill tube extension had been pushed back when the icemaker fell off. Pulled it out to fit the icemaker and Reinstalled parts the customer had taken out. Plugged in the unit in and turned on the water.The icemaker tests good, filling for 7 seconds and the left side of the freezer door now closes tightly. Advised it will like take 24-30 hours for both compartments to get cold e bough to put food into and maybe a little longer before the icemaker starts making ice on a regular basis."
WASHER MAYTAG MVWC565FW1 Spoke with customer now that we have the right phone number I was out to diagnose the issue that he was having with washer a week ago but had the wrong phone number and was not able to get ahold of customer. This unit have a bad gearcase and the drive system would need to be rebuilt. Customer has unit in a dairy barn this voids the manufacture warranty due to it being put in a commercial setting. Quoted for repair customer decided to just buy new.
MICROWAVE WHIRLPOOL WML55011HB2 Ordering thermal per techline and reschedule for Tuesday 5/5. ; ordrng 1 W11213317 (THERMAL)
DRYER WHIRLPOOL MGDB835DW Found rear 2 rollers sticking replaced 349241t and tested. ; used 1 349241T (ROLLER KIT) from stock
DISHWASHER KITCHEN AID KUDE60FXSS4 Drain errors could not duplicate issue installed new drain pump to see if takes care of issue since pump was a little loud and impeller worn down all test ok; used 1 WPW10348269 (DRAIN PUMP) from stock
REFRIGERATOR JENNAIR JS42CSDWDA "Ss issue needs heat exchanger, evap and drip pan evap is NLA unit is unrepairable"
REFRIGERATOR KITCHEN AID KRSC503ESS00 Icemaker broken needs new icemaker ; ordrng 1 W10873791 (icemaker)
DISHWASHER WHIRLPOOL WDT750SAHZ0 W11305297 control at Sioux Falls WPW10195039 switch at vadnais found float switch error switch looks to be reading properly but contacts inside could be slipping need to order switch and control. Customer scheduled for Friday. ; ordrng 1 W11305297 (CONTROL ) and 1 WPW10195039 (FLOAT SWITCH )
DRYER MAYTAG MEDC215EW1 No heat disconnected from vent on arrival hooked back up tested and was reading poor venting all dryers found bad thermal cutout installed new test ok heats now advised not to use when hooked up to vent until vent is checked by vent company parts covered under mpzsipzap1; used 1 279816 (THERMAL CUT OFF) from stock
REFRIGERATOR AMANA ASD2627KEB "Voltage is good to icemaker water valve is bad leaking water over full icemaker constantly leaks customer has to shut water off. No ones collected today will need to collect for valve, 12.00 shipping, and 85.90 labor on return ; ordrng 1 SHIP (SHIP) and 1 WP67006531 (valve-inlt)"
REFRIGERATOR WHIRLPOOL GI0FSAXVY06 Installed new control programmed all came on and is running give 24 hrs for temps
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Normal operation of unit customer is heading comp kick on high this sounds perfectly normal no issues.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "-10 in freezer display showing 45 then 30 then 50 ff 32 showing 37 checks at board test good for thermistors ohms out to temps dispenser keeps dripping needs listed parts 106.65 labor, 12.00 shipping, 97.95 diag parts tax = 785.60 customer paying in full 184.33 WPW10746274 ui 253.32 WPW10317076 CNTRL90.69 WPW10420083 valve; ordrng 1 SHIP (SHIP) and 1 WPW10317076 (cntrl-elec) and 1 WPW10420083 (valve) and 1 WPW10746274 (cntrl-elec)"
OVEN WHIRLPOOL WOD93EC0AS05 F5e1 error was stored in unit for door latch. Tested latches for upper and lower and both are working properly unit is heating and operating normally. Spoke with tk on warranty of part cause customer is concerned it will go out again. Tk willing to extend warranty on part til aug 1st of 2020. Did advise customer repercussions of using self clean and from experience that it is not the best option for cleaning. Gave some tips to help.
REFRIGERATOR KITCHEN AID KRSC503ESS01 Installed new evap fan assembly and thermistor. Advised to monitor. Should work properly.
DRYER WHIRLPOOL WGD4850HW0 "Dryer checked dryer operation dryer drum not turning ,,won’t turn ,checked and found rear drum seal loose and binding on drum roller ,,reinstalled and gouged drum seal back on ,drum ,,,ran and tested and all working good now"
WASHER MAYTAG MVWB765FW2 "Washer .no part received ,customer is getting new washer ,because lid is not available .part not received ,said no part ,,getting new washer on Monday"
FREEZER WHIRLPOOL WSZ57L18DM01 Control dead now will not power up reset breaker still nothing needs control39.95 labor part tax shipping = 325.52 ; ordrng 1 SHIP (SHIP) and 1 W11382528 (CNTRL)
DRYER WHIRLPOOL WED5620HW0 "Dryer ,,,,checked dryer operation,,dryer not heating and moisture on control panel ,,short cycling ,,checked and no air flow out vent ,,,took vent off dryer and found insulation stuck in vent pipe ,new house ,removed insulation from in vent pipe ,,,blocking air flow ,,,ran and checked and dryer cycling and heating good now air flow is good and working good now"
REFRIGERATOR MAYTAG MRT118FFFH04 The refrigerant was making knocking noises when entering the evaporator. I adjusted the tubing and the insulation going over the cap tube. Operation tested good.
OVEN WHIRLPOOL WOS51EC0HS01 "Buttons on panel unresponsive, needs new panel; ordrng 1 W11296171 (console)"
REFRIGERATOR KITCHENAID KRFF507HPS00 The freezer led was bad. Operation tested good after installing a new led.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Ice chute missing, ordering to replace, part ships to customer, return 5/1 to install. ; ordrng 1 WPW10435760 (guide-ice)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Drain line not looped and trap is lower than house drain pipe causing no air gap for drain hose
DISHWASHER WHIRLPOOL WDT710PAYM3 "Ccu burnt called safety and he will call mark about machine, need new ccu,harness,housing ui and console panel"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Cord unplugged under sink
DISHWASHER KITCHENAID KDTM354DSS5 "Replace gasket, test ok"
DISHWASHER MAYTAG MDB8959SFZ4 Replace adjuster
DRYER WHIRLPOOL WGT4027HW0 Tested unit was not getting gas to the unit retested all test good.
GAS RANGE MAYTAG MGR7775WS3 Unit testing fine talked about storage drawer and potential of spark getting redirects on metal sheet pans sticking over drawer lip at height of igniter.
WASHER MAYTAG MVWC565FW1 Ran diagnostic cycle load calibration and normal cycle all test good at this time.
DISHWASHER WHIRLPOOL KDTM404ESS1 Replaced sump assembley ran tes cycle with clear door to check operation. Spray arm still needed installed spray arm tested unit unit test good no leaks.
REFRIGERATOR KITCHENAID KRFC300ESS03 Installed new valve. Operation tested good.
RANGE WHIRLPOOL WFC310S0ES1 "Send direct no reschedule. 8” WPW10196405 11.99 each, 6” WPW10196406 9.49 each, ship 12.00 would be a total of 54.96 for us to send drip bowls direct for cosmetic reasons. Ordering 2 8 inch elements. Send all direct no reschedule needed.; ordrng 1 SENDDIRECTCUSTOMER and 2 WPW10196405 (bowl-drip)s and 2 WPW10196406 (bowl-drip)s and 2 WPW10259865 (elmnt-surf)s, used 1 Ship (Shipping/Handling) from stock"
WASHER WHIRLPOOL WFW5090JW0 Send Two man will have to lift unit out of drain tray plenty of space on both sides. Needs new acu no operation. Will work in diagnostics just fine. ; ordrng 1 W11334605
DISHWASHER WHIRLPOOL WDF330PAHS3 Found sump motor failure. Installed a new sump. Ran a test cycle. All tested ok. No leaks
DISHWASHER JENN-AIR JDB8700AWP1 "Found the console non responsive. Checked for voltage at the control. Unit has 120 volts to control. Vent motor is open. The console circuit board is burnt. No dc voltage to the UI. Unit needs main control, console and vent. The drain pump needs to be cleaned out also. Customer declined estimate for repair $712.00"
REFRIGERATOR MAYTAG MFI2570FEZ07 The crisper control hits the drawer. Needs new crisper slide and frame just in case.; ordrng 1 WP67005864 (slide) and 1 WPW10329866 (frame)
DISHWASHER WHIRLPOOL KDTM354DSS4 Found faulty washmotor and dispenser quoted customer to buy new collected 97.95
FREEZER WHIRLPOOL GAFZ30FDGB01 Installed new compressor and charged with 4.1 ounces of r134a. Customer will give it 24 hours to cool down.
HOOD UNKNOWN WVU37UC0FS0 Installed new led driver and pushed the pin into the harness properly. Operation tested good.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found error code 2-2, losing communication with the main control. Checked power supply at junction box and connection at control. All connections and power supply are normal. Ordered a new UI console; ordrng 1 W11192369 (console)"
WASHER MAYTAG MVWB865GW0 "Washer ,,checked washer ,operation ,washer agatator cap is loose ,comming off ,replaced and installed new agatator,,,ran and tested all working good ,now"
DISHWASHER MAYTAG MDB4949SHW1 Found console with heavy damage. Ordered a new console. Office to schedule install with customer ; ordrng 1 W11255655 (console)
DRYER WHIRLPOOL WED5620HW1 "Dryer , checked dryer operation checked and control panel is wet moisture on panel ,shorting out and shutting off ,,dried off control and dryer running now ,found vent pipe is plugged and pinched off ,causing no air flow and moisture to build up .instruct customer plastic vent pipe is bad and can’t be used on this dryer needs to be replaced ,removed vent pipe and dryer now running good"
REFRIGERATOR KITCHENAID KRFF507ESS01 We have tried all fixes per service pointer for this frost issue. Per tech line he is dreaming it unrepairable out of warranty. Customer will call Lowe’s extended warranty. Ice box fan is working fine. Getting no water to the ice maker due to no water pressure. I removed the filter and the ice maker filled. Pressure still extremely low at the dispenser. File# 7727712203
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Gasket fell out cause liner is completely separating from door see pics need to order LW11258450 will need to schedule with customer when we have eta on door ; ordrng 1 LW11258450 (FF DOOR)
DISHWASHER WHIRLPOOL JDB9200CWX3 Jen air sending out parts directly to the customer. 1 part on back order until Friday. Jen air said they will contact us and reschedule the appointment.
OVEN WHIRLPOOL KOSE500ESS02 Glass is dirty on the outside of the glass not between. Customer is cleaning it herself.
RANGE KITCHEN AID KSGB900ESS0 Found a slight leak on the main fitting going into the unit. Put some Teflon tape on the fitting and tightened it down. Tested several times and all is working great.
RANGE WHIRLPOOL WFE535S0JS0 "Installed parts, unit tested ok"
DISHWASHER AMANA ADB1500ADB2 InstaLed sump ass. Tested machine
WASHER MAYTAG n/a Drain pump was all plugged up with debris. Cleaned it out and ran a test cycle. Customer is not sensing the motor turning. Needs a new ccu. Collected all but the 106.90 labor.; ordrng 1 WPW10192966 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF535SWHZ Found EVAP fan noisy. Pulled EVAP cover. Found styrofoam in fan from assembly. Removed foam. Reassembled unit.
DISHWASHER WHIRLPOOL WDF540PADW3 Found drain hose blocked . Replaced hose. Tested machine. ; used 1 8269144A (DRAIN HOSE) from stock
WASHER WHIRLPOOL WFW5620HW0 Installed ACU. Ran svc test. All functions pass.
REFRIGERATOR KITCHEN AID KSCS23INSS01 "Ms pic.Yesterday it was running and making a noise, turning on and off noticeably. Today it tests quietly in diagnostics. Temperatures on arrival were -5 in the freezer and 42 degrees in the fresh food section and the compressor and components tested good in diagnostics. The icemaker stopped working and tech found it in the off position. There is voltage to the icemaker. If it does not start making ice in a day or 2 they will want the icemaker 2198597. The part, shipping, labor and tax would be an additional $261.53.Power cycled the unit. Can’t find anything wrong with the cooling system. Collected $97.95 today on check 12892."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Found unit running but not cooling. Checked svc tested ok. Pulled unit out on sliders. Checked comp. unit running but only draws .24 amps, also comp is hot to touch and has high pitch whine. Unit has inefficient comp. needs comp. ; ordrng 1 W10507884 (compressor)"
REFRIGERATOR JENN-AIR JFI2589AEP2 "Found unit running and cooling. Wntt tthrough svc tests. Found unit needHV board. Found broken pantry ENDCAP. Quoted 108.75 for labor. Unit is in space tight. Needs extra care to pull out of space. ; ordrng 1 SHIPTOTECH and 1 WP12656023 (endcap RH) and 1 WPW10310240 (cntrl-elec), used 1 Ship (Shipping/Handling) from stock"
WASHER WHIRLPOOL WFW560CHW0 Ms Pic.Unit was not responding to the touchpad. Customer said she read a laminated sheet and thought this was a fill and go model. She poured a bunch of liquid soap into the unit. Powered cycled the unit and the touchpad works. Started a few short cycles and drained the water to flush the soap from the unit. The pushed the drain and spin to finish flushing the soap out.Also informed the resident she needs to make sure the door is closed completely.
REFRIGERATOR WHIRLPOOL WRS311SDHW01 "Steam cleared the ice in the fill tube and replaced the water valve. The water valve tested good, filling the icemaker for 6-7 seconds then stopping. No leaks T the valve after filling the icemaker aNd dispensing water from the door.Advised it will likely take 24-30 hours before it starts making ice on a regular basis."
RANGE IKEA IGL730CS0 "Ms pic and of the code F8-E0. Replaced the slow rotating fan motor. Put into diagnostics to clear the codes, then power cycled the unit. Tests good and baked to 350 without issues."