"Tested thermal fuse, good. Pulled machine to test the boards but found blackening at the junction box. Removed cover to the junction box and found the wire nuts melted and the wires burned past the box. Showed the issue to the customer."

"Found machine not heating. Tested outlet voltage, its reversed. Customer declined service."

"Entered diagnostics mode, has error for the float switch. Cleared errors and tested machine, completed diagnostics cycle with no issues. Tested the float switch, functioning properly. Spoke to customer and they stated that it worked normally on quick wash but on normal cycle it would keep spraying and never move forward. Was able to start a normal cycle and cancel it. Most likely cause is the control W10737607. Customer not sure if they want to repair at this time. Office to call safety"

"Cust says they are smelling gas from front left corner above knob. Also upper oven broiler not lighting. Did get a smell of gas coming from behind leftmost knob. Removed control panel and found smell coming from connection between supply tubing and manifold. Tightened connection and smell was reduced significantly but still shows bubbles. Turned off gas behind unit. Ran broil, igniter not coming on, needs broil igniter wpw10324738. Needs manifold w10806878 and supply tubing w10642388. Cust is going to call WP because we were here in February for complaint of gas smell with a concession, cust is going to see if WP will cover repair.; saved tckt"

"Found machine with a small leak coming from where the line in meets the fitting. House side requires a new fitting installed, referred customer to a plumber for fitting."