I was unpleasantly surprised to discover that the service charge did not include any labor and we were charged additionally for labor. The job cost over twice what we were expecting. That fault l was with the office not the technician. Other than that Hung was very professional and did a fine job.

Great service, the technician was fantastic!!! I feel the trip charge was too high. But otherwise great service.

My recent experience was not at ALL the best. My technician made several moves that are less than the quality of service I expected. My initial issue with the technician was that he entered my house through an open garage and proceeded to call out to me from a partially open door leading into the home. This should have never occurred. As a technician, your first attempt to initiate contact with a client should be to approach their front door and ring the doorbell. After entering, the technician immediately looked at the garage disposal and began repeatedly expressing "I don't work on these garage disposals so you are going to have a problem". Since the homeowner is not the one to determine if the correct technician was dispatched for the issue at hand, this continued commentary was unnecessary and unappreciated. If the technician had an issue, he should have contacted Twin Cities Applicance and/or Whirlpool .. or whoever contracted him to come out to repair the garage disposal. From there, the technician made several attempts to determine what was stopping the disposal from working. He kept saying "YOU DID SOMETHING. YOU DID SOMETHING". While that may VERY well be true ..continuing to repeat this over and over to a homeowner is unprofessional. If he didn't want to do the job, he should have just left. Once he began to notice my frustration, he snapped back .. saying "Hey I'm just trying to be a nice guy". No .. you're not. You are unprofessional and I want you to leave my house. As he continued to complain .. I reached into the drain and pulled out the metal piece that had gotten stuck in the disposal. He then left .. exiting through my garage .. where there were other contractors in the middle of a starting a new project. This was one of the worst experiences I have ever had with a service technician. I am highly disappointed with the quality of service that I received.

Fixed the washer right up. Wished it hadn't taken so long to get on the schedule. Not Hung's fault